[Q] Can I Use My Rooted SGS2 In Europe? - T-Mobile Samsung Galaxy S II SGH-T989

Hi All,
Does anyone know if I can use my rooted SGS2 over in Europe? Specifically I'm using a rooted T989 running TDJ's Darkside Evolution 3 v7 with the venom kernel and the Touch0Color theme. I'm going to the Netherlands, where I think I can just get a local Tmobile (NL) sim and be fine, and the Romania, where I believe the phone will work on the Orange network.
Since the phone is rooted, it should also be unlocked, so there shouldn't be a hitch in just switching the sim and being up and running, correct?
Any thoughts, and especially first hand experience, would be appreciated.
I just want to make sure I'm not missing something completely obvious that makes simply buying the cheap $15 throw away the better option.
Thanks,

That's correct. Just call tmo for the unlock code...tell them the truth-you're going overseas. When you get there get a local SIM and pop it in.
Sent from my SGH-T989 using xda app-developers app

your phone should work in with any gsm carrier to make phone calls but your phone has to be unlocked. I dont know how the data will work since most gms carriers frequency bands are different from Tmobile's.

Ok, so I went to T-Mobile as instructed, and they said they would get back to me in 14 days (I know, right?). So they just sent me the below.
What should I do? I'm still wondering if the phone is just blanket unlocked as a result of the root and the new rom, but I'd prefer not to go buy a prepaid AT&T sim to find out. Can anyone out there advise?
Here's what T-Mobile sent me.
BEGIN
T-Mobile Phone #: 5********9
T-Mobile Sim Unlock Request
Sim Unlock Reference: 5*****6
IMEI: 3*************0
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Thank you,
SIM Unlock Department
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
END
I checked the numbers twice, and they are correct. But, obviously, I'm using the number with the phone on t-mobile without a hitch ...
So I called T-mobile, and asked what's what. They said that they couldn't even see what my phone was on the system, and then suggested that I call Samsung. Samsung said that they couldn't verify ownership of the phone and said to call tmobile. So I'm wondering what's going on here. The tmobile rep did say that she doesn't think that I'd be able to use an AT&T sim even though I rooted my phone. How would they know though, isn't the normal android stuff unlocked?
Any thoughts?

"rooted" and "unlocked" are not same terms.
I have rooted my phone and requested Unlock code from t-mobile before my trip to russia. Their policies state that you have to be t-mobile's customer for at least 40 days.(though because of circumstances they gave it to me on 39th day)
In russia I bought local sim card, slip it in my S2, followed an instructions provided by t-mobile and had no problems to place/receive calls and use an Internet. Though speed was 3G.

First, Rooted it doesn't mean Unlocked! They are 2 different operations.
You can be Rooted but NOT Unlocked, you can be Unlocked but NOT Rooted
and you can be Rooted AND Unlocked.
That being said, I beleive you have to be on Stock ROM when you
request the unlock code. With a custom ROM they don't recognize
your phone.....
If you don't want to flash back to stock until you get the code, then I would
go to a local cell phone store (not a company, just a local that sells
phones for all major carriers) and ask them to unlock it for you.
It should take about 5 min. and should cost about $20.
You can also go in Romania and unlock it there for about $5.
I know nothing about Netherlands, but it should be the same.....
Good luck and have a nice vacation.

Related

FYI: Telus Touch Pro 2 sim unlocked!

Hi y'all - just want to let Telus customers know that I have successfully unlocked my TP2 for 3rd party sims. In case it was one of those "should be possible, but I'd like to wait to buy until I know..." questions for some of you.
You may have seen the youtube vid, but I can confirm its true.
Also - Telus would NOT give out the sim unlock code for free. They got all squirrelly and weird and said they DO NOT support this, and they dont even have the unlock code even if they wanted to give it. They also said that they're locked at the factory which I argued is completely false as before you activate the phone, it says "SIM unlocked", and locks immediately afterwards.
Strangely, the first guy I spoke to was understanding, pleasant and said that I had to contact HTC, that they didn't actually have the code but I could definitely get it from HTC, and that he used to work for HTC in Canada before the dollar rose and they had to move elsewhere. Called HTC and they were confused and said "no, you have to get it from your telco, or a 3rd party".
That's what I thought. Canadian cell companies are waaaay to tight-fisted to give an inch on their overpriced bs.
$35 with popular canadian cell unlocking site - took 2.5 days.
So what did you have to do exactly? I'd love to have the Telus version, but being in Mex I was dubious about the simlock. And you can do it all online, right?
yes what did you do, or give us a link, plz, People gonna be need this as I am.
wouldnt a custom ROM accomplish the same thing?
Perhaps if you bought it without activating it, you could put on a custom ROM and then keep the SIM unlocked. I think, however, that they will be unlikely to be inclined to sell the TP2 without attaching it to Telus first. Once its locked by Telus, I think its locked in a part of memory that flashing won't overwrite. I could be very wrong - someone please enlighten if they know better... When you bought your Fuze and then flashed a cust rom, did it unlock the phone?? I've always been a CDMA customer in NA, with the occasional GSM blackberry overseas - but I bought them unlocked too.
www.mobileincanada.com is where I got my code. They told me that the Touch Pro 2 takes much more time to create code than other phones, hence the almost 3 day wait.
Tested: prior to unlocking a soft reset after sim install would elicit "SIM detected, not a Telus SIM - phone switching to CDMA only" or something like that.
Afterwards, SIM detected, switching to Global. I double checked that it could read my Optus SIM and get phone numbers off of it. It didn't complain at all and even tried to connect to Rogers - couldn't, of course, with a deactivated Optus SIM...
Update
Found an unused Rogers SIM kicking around... Will detect the network manually, but will not register on it. HTC did say that they locked out the NA GSM service providers as a service to the NA CDMA companies. Perhaps a flashed ROM would fix this... obviously the radio bands are compatible or it wouldnt detect it at all, no?
Huh, if it's not working then it really isn't unlocked...
Wonder if a Mexican sim would work (technically it's part of North America though culturally and economically speaking it isn't).
I don't understand why they'd lock out all North American gsm providers. Wouldn't the gsm providers of the same country be enough? After all, who'd want to be roaming all the time in Canada with a US provider's sim, it'd be much more expensive than any local plan.
Well, the SIM I tried has never been activated. It doesn't even work in my ROgers BB, it turns out. So I need to try an activated one.
Anyway, I do remember reading that HTC's compromise to the NA CDMA carriers was that they would disable using NA GSM companies in order that you would have to use your provider's CDMA roaming services throughout NA, even on an unlocked phone. Will do my best to test.
My main concern was getting it to worked on a 3rd party sim in Oz and Europe.
It is definitely "unlocked" however. The Settings/Security screen says "This phone is SIM unlocked", and now it will read any sim card I install. Before unlocking it wouldnt let you go near a non-telus SIM.
I ordered my unlock code through the same site, too. But they refund my money the next day saying my IMEI isn't in their database, thus unable to provide an unlock code for my phone.
this is one of those "are you sure its plugged in" questions so I apologise, but did you make triple sure you gave them the right IMEI code? Sometimes there are more than 15 digits, although I've been told its only the first 15 that matter...
Ok. I'd love to have the Telus version, what with the added bands, the cdma mode, the 3.5mm jack, and case very faithful to the original, and even the nostalgia factor (I remember when Telus was only for home phones) But I am not going to risk looking for an importer, buying it and all that if there's a chance that I would be unable to get the unlock codes. That'd be TRULY frustrating and a waste of money.
well, there are more than 15 digits on the back of the phone behind the battery, while there are 17 digits in Device Information. And since they only asks for first 15 digits, I just gave them that. Asked them to double check, still came back with IMEI not found. I'm pretty frustrated now...because I paid the the full price for the phone as I'm not qualified for upgrade yet as I got the Diamond for free last Sept. And since I got it from Telus store and there's no return, I feel pretty much got rip-off as I was in hope of using it in HK, where I travel to every year.
Travelling to HK
B"H
I believe that these units are SIM-Unlocked for INTERNATIONAL use, like in HK -- so you shouldn't have a problem (according to what's been posted here).
-Dovid
www.htcphones.com
I purchased an unlock code from the site recommended by chopsxxx, but got a refund after 24 hours, saying they could not generate, after googling for sometime, purchase and unlock code from imeiunlock.info did receive the code its 8 digits in length. I try to enter the code after pressing ##778# but its only giving an option to key in 6 digits, can anyone help me with this?
This is for HTC Touch Pro 2 HTC TP2 from Sprint USA, its both CDMA and GSM version
Thanks

Verizon SIM in CARRIER UNLOCKED T-Mobile s8+ not working

Hi
I have a carrier unlocked T-Mobile s8+ and need to use a Verizon SIM in it and am getting errors trying to use a verizon SIM. The Verizon SIM is from another phone and is already registered. I put the IMEI number of the phone into Verizons web portal to test compatibility and it failed. Does that mean there is no way to get this combination to work? Does the IMEI need to be in the VZW database for this to work? Will flashing XAA guarantee this to work? Thanks for any help and advice.
sideswipe said:
Hi
I have a carrier unlocked T-Mobile s8+ and need to use a Verizon SIM in it and am getting errors trying to use a verizon SIM. The Verizon SIM is from another phone and is already registered. I put the IMEI number of the phone into Verizons web portal to test compatibility and it failed. Does that mean there is no way to get this combination to work? Does the IMEI need to be in the VZW database for this to work? Will flashing XAA guarantee this to work? Thanks for any help and advice.
Click to expand...
Click to collapse
do u have a tmobile phone, it is different than the carrier unlocked phone, those are 2 different models,
the carrier unlocked.. the sim is unlocked..
the tmobile is not carrier unlocked, and by flashing the firmware of the unlocked version, will NOT unlock the sim.. u will need to device unlock app with the tmobile phone 1st... and usually tmobile will NOT unlock unless u have paid it off and using on their system for 40 days..
others like me had it unlocked with days of service, cause we are tmobile customers for years already... I on the other hand bought the phone on ebay from someone who bought it from Samsung and the imei was not added to tmobile system and I had to call tmobile to add the imei which took about 3 days, then to call back to request the sim unlock which took another 3 days, the device unlock app unlocked the phone instantly...
that was my process for me to get the sim unlock... but if urs it not unlocked and is paid off, another way to get it unlocked it to give it to someone u know, let them use it and call tmobile to start the above process...
Hope that sums up what must be done...
mdiaz33685 said:
do u have a tmobile phone, it is different than the carrier unlocked phone, those are 2 different models,
the carrier unlocked.. the sim is unlocked..
the tmobile is not carrier unlocked, and by flashing the firmware of the unlocked version, will NOT unlock the sim.. u will need to device unlock app with the tmobile phone 1st... and usually tmobile will NOT unlock unless u have paid it off and using on their system for 40 days..
others like me had it unlocked with days of service, cause we are tmobile customers for years already... I on the other hand bought the phone on ebay from someone who bought it from Samsung and the imei was not added to tmobile system and I had to call tmobile to add the imei which took about 3 days, then to call back to request the sim unlock which took another 3 days, the device unlock app unlocked the phone instantly...
that was my process for me to get the sim unlock... but if urs it not unlocked and is paid off, another way to get it unlocked it to give it to someone u know, let them use it and call tmobile to start the above process...
Hope that sums up what must be done...
Click to expand...
Click to collapse
Hi thanks for the explanation, I am pretty familiar with the differences between carrier (SIM) unlock and unlocked firmware as I have flashed Android in the past. I had the phone carrier (SIM) unlocked by T-Mobile through their app and I was still not able to use the Verizon SIM in my phone (not registered error). It turns out (and I found this out by reading through the many messages in this forum) that T-Mobile firmware apparently disables some frequencies that other carriers may use. Once I flashed the XAA unlocked *firmware*, I popped in my Verizon SIM and it worked like a charm. I hope this info is useful to someone at some time and I thank all of you for your contributions to getting this working. KUDOS!
sideswipe said:
Hi thanks for the explanation, I am pretty familiar with the differences between carrier (SIM) unlock and unlocked firmware as I have flashed Android in the past. I had the phone carrier (SIM) unlocked by T-Mobile through their app and I was still not able to use the Verizon SIM in my phone (not registered error). It turns out (and I found this out by reading through the many messages in this forum) that T-Mobile firmware apparently disables some frequencies that other carriers may use. Once I flashed the XAA unlocked *firmware*, I popped in my Verizon SIM and it worked like a charm. I hope this info is useful to someone at some time and I thank all of you for your contributions to getting this working. KUDOS!
Click to expand...
Click to collapse
Good to know, but sound weird, thought T-Mobile phones work for all gsm Sims just needing to change apn,
But now cdma merging with gsm, that's so much better as far as phones go, use any phone now from any provider.
Look how the s8 plus is all the same software and the same hardware, just different carrier stuff..
mdiaz33685 said:
Good to know, but sound weird, thought T-Mobile phones work for all gsm Sims just needing to change apn,
But now cdma merging with gsm, that's so much better as far as phones go, use any phone now from any provider.
Look how the s8 plus is all the same software and the same hardware, just different carrier stuff..
Click to expand...
Click to collapse
I thought it was weird too. Busted my head for a couple of days trying to figure it out. Is Verizon still CDMA? *scratches head*
Yes, their 3g and 2g networks are CDMA.
If you insert Verizon sim into T-mobile phone, you'll get LTE data, but you won't be able to make calls. Only data will work. T-mobile firmware support band 2, 4 and 13, so you should have data, but not phone service. If you don't have data icon, you'll need add Verizon apn.
FYI
Flashing the phone with G955U1 firmware fixed this issue. I am now able to use this successfully on Verizon.

Unlocking Moto Z 2 Force - Tmobile

Hi Everyone,
I've seen some posts about unlocking this but I'm curious as to whether I can unlock a T-Mobile branded phone purchased outright that has never been activated.
What have you all found to be the easiest way to unlock it? I've already reached out to TM via FB to no avail.
Let me know what you guys think.
Thanks!
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
papadelogan said:
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
Click to expand...
Click to collapse
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
ponzpo said:
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
Click to expand...
Click to collapse
No. You are matching the two things together. Let me be a little bit simpler about this. All use different paragraph so you don't get confused.
BOOTLOADER unlock can be done about 1 minute after you buy the phone. You contact Motorola directly. Search this forum and you'll get tons of information on it
CARRIER Unlocking a T-Mobile phone to be able to use with any carrier can be done after 7 Days of use on a T-Mobile plan. If they recently bumped it up to 40 and that's what customer service told you, then go with that. I've been with them for a few years now and only needed 7 days, but then I was in the store working with one of the sales people and they called in about it. I may have gotten special consideration given the amount of time my wife has had an account with T-Mobile, but I did a carrier unlock after only 7 days.
Sent from my Moto Z (2) using Tapatalk
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
noXcape said:
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
Click to expand...
Click to collapse
Is that T-Mobile specific prepaid?
Sent from my Moto Z (2) using Tapatalk
Yes. Tmo prepaid
Also that's what the tmo rep told me. I still have like 10 days to wait...so I'll report back when it's done
Decided to call and try my luck with another rep. They escalated the unlock for me and did it with the hour.
Unlock app says permanently unlocked now!
You don't need to have it 7 days or whatever. Buy the phone full price, insert the tmobile sim, boot up and carrier unlock right away with the unlock app. Bootloader unlock is with motorola. That's it.
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
Based on the message you have, you can contact T-Mobile again and ask them to unlock. Or you can use a third party unlocking service.
RossTeagan said:
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
Click to expand...
Click to collapse
This doesnt work.. It says unlock failed.. tried permanent and temporary. Tmobile says theres an unpaid balance but the phones imei is not lost or stolen. The way to request an unlock is the previous owner and the imei # has to make a request. ugh and theres some dude who says he can do it for a fee (clean the imei) im trying to use this on metro and cannot because of the whole tmobile unpaid balance bullcrap
Correct me if I'm wrong. No T-Mobile phone is eligible for unlock unless it's paid off in full and remained on the network for 45 days after. I've unlocked plenty of them after they were paid off and this was almost always the case.
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
sabrdawg said:
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
Click to expand...
Click to collapse
Thinking the OP is talking about carrier unlock.
Check what your IMEI's status is in the T-Mobile network with their service here: https://www.t-mobile.com/verifyIMEI.aspx
Note that if the result doesn't with "Congratulations..." you might not be able to unlock your phone.
20degrees said:
Thinking the OP is talking about carrier unlock.
Click to expand...
Click to collapse
Ah, got it. It's tricky when "unlock" has multiple meanings, lol! In that case, no, you can't carrier unlock until your phone is paid off
I posted a similar question before I realised there was a thread already on this topic. Can anybody confirm that if you buy a tmo version from Motorola, then what are the conditions for having it unlocked? Is it $100 credit balance (for me that would add $100 to the cost) or immediately on insertion of a TMO SIM or some other conditions? Does anybody have any experiences they can report? Thanks
I can tell you I just tried getting a tmobile variant unlocked (375 outright, I have AT&T) and had a buddy with a tmobile account make the purchase and put his active sim in it and they would not unlock it. Stated it had to be on tmobile network for 40 days. He called multiple times and argued it's already paid off but they wouldn't budge. So I returned it. Had to eat a 50 fee for returning it. I chalk it to a lesson learned.
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
lchiu7 said:
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
Click to expand...
Click to collapse
There is also a temp unlock through the unlock app. Still fully sim unlocked but for only a short time. Then if you do come back to the US for 40+ days you can try for the permanent unlock.
Sent from my Moto Z (2) using XDA Labs
OK _ just got off both a phone call and chat session with TMO support. Basically the phone has to be on their network for 2 billing cycles and then you can call them to unlock it. That applies even apparently to the $3/month plan. I do have somebody who could do that but they would have to send the phone to me and I am not sure you can do that with its LiOn battery inside.

How to unlock att s9 to use with another carrier?

What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
Click to expand...
Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Click to expand...
Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
Click to expand...
Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
Click to expand...
Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.

lg g8 sprint is worldwide unlocked?

I bought a lg g8 sprint unlocked refurbished for 370 dollars, the seller said it works on all GSM unlocked, will i use it in brazil, will i have some problem in using on GSM Operators?
You shouldn't have any problems, I've got the US T-Mobile version that is unlocked which works fine in the UK. Only way is to test it...
I bought an unlocked VERIZON G8 (also a CDMA network like Sprint) I was able to activate it in MetroPCS and data and text messages worked but I wasn't able to get the phone to make or receive calls.
Hopefully you won't have the same problem. I had to return mine. I suspect the phone app was the problem. It had a lot of options specific to Verizon. I wish I would have tried a 3rd party phone app...
sprint is cdma or gsm?
SantinoInc said:
I bought an unlocked VERIZON G8 (also a CDMA network like Sprint) I was able to activate it in MetroPCS and data and text messages worked but I wasn't able to get the phone to make or receive calls.
Hopefully you won't have the same problem. I had to return mine. I suspect the phone app was the problem. It had a lot of options specific to Verizon. I wish I would have tried a 3rd party phone app...
Click to expand...
Click to collapse
juninhoak said:
sprint is cdma or gsm?
Click to expand...
Click to collapse
Sprint is CDMA. Just because a phone is unlocked and has a clean IMEI does NOT mean it will work 100% on another carrier
SantinoInc said:
Sprint is CDMA. Just because a phone is unlocked and has a clean IMEI does NOT mean it will work 100% on another carrier
Click to expand...
Click to collapse
the seller said that my g8 will work 100% or any gsm unlock carrier, should i trust it?
juninhoak said:
the seller said that my g8 will work 100% or any gsm unlock carrier, should i trust it?
Click to expand...
Click to collapse
From my experience I would say NO.
wilpang said:
You shouldn't have any problems, I've got the US T-Mobile version that is unlocked which works fine in the UK. Only way is to test it...
Click to expand...
Click to collapse
what about the price? 370$ for 10/10 no signs of use, without box clean imei
Is it a seller from China?
juninhoak said:
what about the price? 370$ for 10/10 no signs of use, without box clean imei
Click to expand...
Click to collapse
Did you get it via eBay? Sounds like a bargain though
I should get mine next week from USA for a similar price.
I had read that the Sprint one will work if it's unlocked. The Verizon one should as well. I'm thinking if there are issues, it would be due to carrier specific software?
Sent from my LM-G820 using Tapatalk Pro.
I am using an unlocked Sprint G8 in Switzerland and it's working fine. But check what bands are used by your carrier and whether the different carrier versions support them.
Hoping someone can assist. I bought a LG G8 on Ebay from what appeared, and appears, to be a legitimate seller. The IMEI comes up clean on swappa and all other verification sites. The phone IS unlocked and works perfectly fine on my carrier, Telus, in Canada.
The issue I have is that each time the phone boots up, restarts, etc, I get the messages seen in the attached:
1) Activate Your Device - Please wait while we activate your device for network service. This may take several minutes.
2) Activation Incomplete - This device has not been registered with an account. Please contact your service provider to configure this device for network service.
When I contact Sprint they claim that I need to contact the original account holder as only they can unlock the device, and activate it, and it will only be unlocked if in good standing and active at least 50 days. They also claim the only method to unlock is via them.
I was hoping for some advice here on how to get rid of this nag screen, or what I can say to get Sprint to resolve this.
Thanks!
Other than the 'nag' screen the rest of the phone is fine, you can make calls and use 4G?
I have a T-Mobile one which I will sell because I couldn't get it unlocked via US T-Mobile, they wanted it activated in the US and get a prepaid 100 dollar SIM card.
wilpang said:
Other than the 'nag' screen the rest of the phone is fine, you can make calls and use 4G?
I have a T-Mobile one which I will sell because I couldn't get it unlocked via US T-Mobile, they wanted it activated in the US and get a prepaid 100 dollar SIM card.
Click to expand...
Click to collapse
Correct, 4g and calling works.
Do any of you have a Unlocked Verizon G8 and have it successfully work on a GSM network...in particular were you able to make and receive phone calls? That is where I had a problem.
Sean09 said:
Hoping someone can assist. I bought a LG G8 on Ebay from what appeared, and appears, to be a legitimate seller. The IMEI comes up clean on swappa and all other verification sites. The phone IS unlocked and works perfectly fine on my carrier, Telus, in Canada.
The issue I have is that each time the phone boots up, restarts, etc, I get the messages seen in the attached:
1) Activate Your Device - Please wait while we activate your device for network service. This may take several minutes.
2) Activation Incomplete - This device has not been registered with an account. Please contact your service provider to configure this device for network service.
When I contact Sprint they claim that I need to contact the original account holder as only they can unlock the device, and activate it, and it will only be unlocked if in good standing and active at least 50 days. They also claim the only method to unlock is via them.
I was hoping for some advice here on how to get rid of this nag screen, or what I can say to get Sprint to resolve this.
Thanks!
Click to expand...
Click to collapse
I have the same issue as well. I deleted sprint bloatware via adb. But I can't find a way to get rid of the nag screen. The phone is certainly unlocked though. I also can't enable wifi calling.
Guys, im using my G8 sprint unlocked on "TIM" and "VIVO" the 2 biggest carriers from brazil, working fine calls, 4g, sms, and mobile data, by the way, this fone is freaking nice for the price, i paid 380 + 120 taxes on ebay, in brazil galaxy s10 costs 900 usd with exynos processor
I have to take some of what I said back. I did a factory reset of my Sprint LG G8 and it is worse than before. I can't edit or add/select a proper APN. Right now the working APN has a mix of Metro and Sprint. MMS doesn't work, forget group texts. I have to send it back. It may be somewhat unlocked, but way too much of a hassle. And with no bootloader unlock, I'm stuck.

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