Develop Bugs

Samsung warranty for UK/Canadian phones used in USA?

Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.

OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
I can tell you that Samsung wouldn't honour warranties for UK customers who had bought the grey-imported SLCD version of the Nexus S.

OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
they will not warrant any phone purchased else where

This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.

nyijedi said:
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
Click to expand...
Click to collapse
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold

BiGMERF said:
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
Click to expand...
Click to collapse
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.

oscillik said:
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
Click to expand...
Click to collapse
im talking here in the U.S....

BiGMERF said:
im talking here in the U.S....
Click to expand...
Click to collapse
ohh i forgot, the US is special...

oscillik said:
ohh i forgot, the US is special...
Click to expand...
Click to collapse
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects

BiGMERF said:
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
Click to expand...
Click to collapse
yeah...which you would've thought would apply to the SLCD version of the Nexus S...but it didn't.
http://en.wikipedia.org/wiki/Nexus_s#History_and_availability

ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
now as for uk stores some will handle this for you such as clove in that case you contact clove and they help you with the RMA process
i find it kinda strange no one has had to do this before or just says no warranty :\
having said that they will not honor the usual user damage instead you will have to pay to get that fixed (ie water damage or negligence)

noobdeagle said:
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
Click to expand...
Click to collapse
Thanks for sharing this. This is good news, as I just want to be assured that if something w/ the phone goes bad, I'll have somewhere to send it to be repaired.

Warranty - Samsung US vs. Grey Market

If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!

If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.

Bigsam411 said:
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Click to expand...
Click to collapse
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.

mstyle88 said:
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
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Click to collapse
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.

Man_Utd said:
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Click to expand...
Click to collapse
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.

Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
I checked out Bell and Virgin. Both have specs of the phone and they both have the frequencies necessary for Tmo US. Check it out (I would post the link but I'm too new).
I remember someone saying Canada ditched CDMA awhile ago.

I emailed Squaretrade and while I didnt get an exact answer, it sounds like if you are a UK customer buying from one of these establishments then you can buy a warranty and be covered. I didnt ask about US stores like Negri or Expansys. I'll send the question to them and report back.

Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.

Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
That statement is incorrect, bell and virgin are no longer using CDMA, i am a customer with bell and all new phones now use sim cards on the gsm network.

neok44 said:
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Click to expand...
Click to collapse
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.

From what I've heard if you purchased your phone from expansys-usa then all you need to do is send your phone to them and they will send it to Samsung for repairs. That's the reason I bought it from them.

If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?

If you bought from Handtec, they also said that you can send the phone back to them and they'll take care of the warranty process w/ Samsung UK as well, although it's obviously a little more costly to send to them than to Expansys-USA.

wrayrb said:
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
Click to expand...
Click to collapse
Good idea, I'll try compiling what I find either this afternoon or the weekend.

I bought mine from Expansys USA and they honor the one year Samsung manufacturer warranty. Just send it to them if there is an issue and they will send it to Samsung for repairs or warranty replacement. Yes, you may have to wait longer to get the phone back, but you still have a year warranty, and it's better to have this lovely device in my hands now than to wait until who knows when for the US to stock this officially somewhere. Go with Expansys, they shipped out right away and they know their products. Just my two cents.

nyijedi said:
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
Click to expand...
Click to collapse
well thats good. i remember when i first got my Nexus One and the devs made it very clear that once you unlocked there was no going back, at the time.

If you buy "Grey Market" it is a roll of the dice---NO Warranty
mstyle88 said:
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
Click to expand...
Click to collapse
If you happen to buy a Samsung product from a Grey market dealer they will give you nothing but a cold shoulder...period. I bought a S5 2 months ago on EBay and it shot craps and the seller (some jerks in Houston Texas just say screw you) and when I called Samsung USA they basiically were nice until they found out it wasn't and "official" USA import. I now own a $600 brick. The "international warranty is in Farsi, so you can imagine I won't be sending it back to Iran for service.

ATT rep said my recent warranty claim was the 1st one made?

Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.

Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App

I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.

fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
Click to expand...
Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.

I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!

kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
Click to expand...
Click to collapse
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?

Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Click to expand...
Click to collapse
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.

scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk

kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
Click to expand...
Click to collapse
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.

AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.

Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
Click to expand...
Click to collapse
I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App

Getting Galaxy Nexus on T-Mobile

I've been thinking about ordering the GSM Galaxy Nexus to use on T-Mobile since it doesn't look like this phone is going to be released anytime soon. I think I read that if I do this, in order to still get updates straight from Google I have to flash something? Does this mean that I'll have to root the phone once I get it?
Basically I just want to know what I need to do once I get the phone to make it work on T-Mobile.
And I was thinking about ordering from Amazon or Negri.
http://www.amazon.com/Samsung-GT-i9250-Smartphone-Touchscreen-Processor-No/dp/B005XYU45E
https://negrielectronics.com/samsung-i9250-google-galaxy-nexus-black-unlocked.html#.T2LZ02JWq0Q
Leaning towards Amazon since it's much cheaper, but would Negri be safer? I've heard good things about them. Any input would be very helpful!
Thanks!

No you dont have to flash. Only if you get the samsung firmware one. Gsm ones get direct ota updates no worries.

RogerPodacter said:
No you dont have to flash. Only if you get the samsung firmware one. Gsm ones get direct ota updates no worries.
Click to expand...
Click to collapse
How would one accidentally get the Samsung firmware one? By chance?
So if I get the correct 1 all I have to do is stick my SIM card in it and I'm good to go?
Edit: And any preference over ordering from Amazon or Negri?

Theres a chance you'll get a non "yakju" device (yakju** version) that gets software updates slower (from Samsung). You can flash any i9250 (GSM) model to yakju just fine, so it doesn't matter which one you actually get from the seller. It doesnt require root, just unlocking the bootloader. You can re-lock after if you really want to. Once you get the drivers installed (which can be annoying), it takes about 5 min and 10 lines in the command prompt to complete manually. No hackery.
As far as buying it online, I recommend Negri if you value having a warranty. The Amazon model explicitly says "no warranty" on it. Negri will let you send the phone to them and they forward it to Samsung Europe for repairs, as Samsung won't take the phone directly from you. This is for manufacturer defects only, though. If you want extra accidental damage insurance you get that from a 3rd party here in the US.
The Negri model is only $595. The CAN one is cheaper because they get a deal on them and it comes with a US-capable charger in the box (less cost to them). Don't be worried though, you can flash it to yakju the minute you get it. I bought one and it works fantastically. Functionally, there is no difference in hardware from any other i9250 variant.
No matter where you buy it from you will always be able to just put your SIM in it and use it. Flashing to yakju isn't a necessary step to use the phone. Because you're on XDA I'm assuming you might care a bit more than the normal user though, and for that reason I recommend you flash to yakju. Even if you don't want to root or mess around, flashing is a good idea so you'll be first in line for OTAs.

martonikaj said:
Theres a chance you'll get a non "yakju" device (yakju** version) that gets software updates slower (from Samsung). You can flash any i9250 (GSM) model to yakju just fine, so it doesn't matter which one you actually get from the seller. It doesnt require root, just unlocking the bootloader. You can re-lock after if you really want to. Once you get the drivers installed (which can be annoying), it takes about 5 min and 10 lines in the command prompt to complete manually. No hackery.
As far as buying it online, I recommend Negri if you value having a warranty. The Amazon model explicitly says "no warranty" on it. Negri will let you send the phone to them and they forward it to Samsung Europe for repairs, as Samsung won't take the phone directly from you. This is for manufacturer defects only, though. If you want extra accidental damage insurance you get that from a 3rd party here in the US.
The Negri model is only $595. The CAN one is cheaper because they get a deal on them and it comes with a US-capable charger in the box (less cost to them). Don't be worried though, you can flash it to yakju the minute you get it. I bought one and it works fantastically. Functionally, there is no difference in hardware from any other i9250 variant.
No matter where you buy it from you will always be able to just put your SIM in it and use it. Flashing to yakju isn't a necessary step to use the phone. Because you're on XDA I'm assuming you might care a bit more than the normal user though, and for that reason I recommend you flash to yakju. Even if you don't want to root or mess around, flashing is a good idea so you'll be first in line for OTAs.
Click to expand...
Click to collapse
Agreed. Although newegg has a deal for the Galaxy Nexus $529.99... 90 day warranty. Negri and Expansys offers about a year of warranty.

martonikaj said:
Theres a chance you'll get a non "yakju" device (yakju** version) that gets software updates slower (from Samsung). You can flash any i9250 (GSM) model to yakju just fine, so it doesn't matter which one you actually get from the seller. It doesnt require root, just unlocking the bootloader. You can re-lock after if you really want to. Once you get the drivers installed (which can be annoying), it takes about 5 min and 10 lines in the command prompt to complete manually. No hackery.
As far as buying it online, I recommend Negri if you value having a warranty. The Amazon model explicitly says "no warranty" on it. Negri will let you send the phone to them and they forward it to Samsung Europe for repairs, as Samsung won't take the phone directly from you. This is for manufacturer defects only, though. If you want extra accidental damage insurance you get that from a 3rd party here in the US.
The Negri model is only $595. The CAN one is cheaper because they get a deal on them and it comes with a US-capable charger in the box (less cost to them). Don't be worried though, you can flash it to yakju the minute you get it. I bought one and it works fantastically. Functionally, there is no difference in hardware from any other i9250 variant.
No matter where you buy it from you will always be able to just put your SIM in it and use it. Flashing to yakju isn't a necessary step to use the phone. Because you're on XDA I'm assuming you might care a bit more than the normal user though, and for that reason I recommend you flash to yakju. Even if you don't want to root or mess around, flashing is a good idea so you'll be first in line for OTAs.
Click to expand...
Click to collapse
Thanks for helping me flash my phone to yakju. It was really easy I also listen to him and got the Canadian version from negri. Negri also has a coupon too if you google "negri coupon"

Ngo93 said:
I've been thinking about ordering the GSM Galaxy Nexus to use on T-Mobile since it doesn't look like this phone is going to be released anytime soon. I think I read that if I do this, in order to still get updates straight from Google I have to flash something? Does this mean that I'll have to root the phone once I get it?
Basically I just want to know what I need to do once I get the phone to make it work on T-Mobile.
And I was thinking about ordering from Amazon or Negri.
http://www.amazon.com/Samsung-GT-i9250-Smartphone-Touchscreen-Processor-No/dp/B005XYU45E
https://negrielectronics.com/samsung-i9250-google-galaxy-nexus-black-unlocked.html#.T2LZ02JWq0Q
Leaning towards Amazon since it's much cheaper, but would Negri be safer? I've heard good things about them. Any input would be very helpful!
Thanks!
Click to expand...
Click to collapse
I am on T-Mobile and ordered mine through expansys. It arrived with 4.0.1 and then prompted me about the update to 4.0.2. Also only order from expansys, the galaxy nexus has a 24 month warranty and if you have issues you just send it to expansys and they take care of the rest because this phone has to be repaired over seas for the warranty to be valid.
Sent from my Galaxy Nexus using xda premium

I ordered mine through amazon/trd trading for 563 with 18.88 overnight shipping. Its the European version I think. Anyways after I got it I rooted and installed the kl1 radio and get better reception than my s2.
Sent from my Galaxy Nexus using xda premium

Thanks for all the answers! Yeah, the only reason I don't want to root and stuff is because I still want to hold onto the 1 year warranty just incase.

I purchased my GNex from Expansys for T-Mobile (I love the phone BTW) and I asked them specifically which version they were selling and it will be the Google build and not the Samsung build. Additionally, I was told by expansys as this is a European phone it is subject to European laws and they provide a three year warranty. I do not have that in writing but I asked the guy the same question three different ways and he gave me the same answer every time....

Birdsfan said:
I purchased my GNex from Expansys for T-Mobile (I love the phone BTW) and I asked them specifically which version they were selling and it will be the Google build and not the Samsung build. Additionally, I was told by expansys as this is a European phone it is subject to European laws and they provide a three year warranty. I do not have that in writing but I asked the guy the same question three different ways and he gave me the same answer every time....
Click to expand...
Click to collapse
I called Negri and they told me all their phones have the Samsung build, ugh
I've heard that customer service is terrible at Expansys though, how did it fair for you? I'm still trying to deciding whether to buy or not buy the phone, it's so much money... lol

Ngo93 said:
I called Negri and they told me all their phones have the Samsung build, ugh
I've heard that customer service is terrible at Expansys though, how did it fair for you? I'm still trying to deciding whether to buy or not buy the phone, it's so much money... lol
Click to expand...
Click to collapse
Builds dont matter. You can change it to yakju, and if u don't want to then you really don't have a voice in complaining because it's there to change, but you just don't wanna do it.
And I don't think customer service @ Expansys is terrible... contact Corey from XDA, he is from Expansys and personally posts here.
$529 @ Newegg is the cheapest... however warranty is only 90 days compared to Negri and Expansys' warranties. We GSM users bought it way back for $700+, consider yourself lucky lol

zephiK said:
Builds dont matter. You can change it to yakju, and if u don't want to then you really don't have a voice in complaining because it's there to change, but you just don't wanna do it.
And I don't think customer service @ Expansys is terrible... contact Corey from XDA, he is from Expansys and personally posts here.
$529 @ Newegg is the cheapest... however warranty is only 90 days compared to Negri and Expansys' warranties. We GSM users bought it way back for $700+, consider yourself lucky lol
Click to expand...
Click to collapse
Well I'm not complaining I'm just thinking it out loud really, sorry if I came off as whiny. I just don't want to do anything to void the warranty yet as I've read problems w/ mysteriously cracking screens and the like. How long does it take Samsung to push out the updates compared to Google?

Ngo93 said:
I called Negri and they told me all their phones have the Samsung build, ugh
I've heard that customer service is terrible at Expansys though, how did it fair for you? I'm still trying to deciding whether to buy or not buy the phone, it's so much money... lol
Click to expand...
Click to collapse
As I said, it doesn't matter... any i9250 model can be flashed to yakju. Just get it where you can get the best price (or best price w/ warranty). Samsung will be a couple to several weeks behind, depending on which build you have. Just flash to yakju you'll be glad you did.
Also, it doesn't void the warranty to unlock the bootloader and load yakju. Its okay lol you can re-flash and return to stock if you want.

Ngo93 said:
I called Negri and they told me all their phones have the Samsung build, ugh
I've heard that customer service is terrible at Expansys though, how did it fair for you? I'm still trying to deciding whether to buy or not buy the phone, it's so much money... lol
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Very easy process for me, I have purchased from Negri and they were good but not great. I would buy from Expansys again in a heart beat especially if you have a clue. Ask them about the warranty on the phone and see what they say.

Omg.. I placed the order and then Google cancelled it for some reason. Now they said I have to wait 3-5 days for the funds to come back into my account and then I can try again using Amazon checkout.

Ngo93 said:
Omg.. I placed the order and then Google cancelled it for some reason. Now they said I have to wait 3-5 days for the funds to come back into my account and then I can try again using Amazon checkout.
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Did you go through Negri or Expansys?

Birdsfan said:
Did you go through Negri or Expansys?
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I went through Negri since I was buying the extended battery from them as well, I figured it'd be easier doing everything from 1 site. Ugh, this is such a bummer

Ngo93 said:
I went through Negri since I was buying the extended battery from them as well, I figured it'd be easier doing everything from 1 site. Ugh, this is such a bummer
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I had the same issue with Negri and Google Checkout. Use your Amazon account if you have one or just use your Google account with Expansys. Just make sure your CC company knows there will be a refund from Negri. As far as the extended battery why get what you don't need unless you end up needing it?? I'm 3 months without ever having a dead battery, I charge every night though. If you want to buy an accessory buy the desktop dock!!

Birdsfan said:
I had the same issue with Negri and Google Checkout. Use your Amazon account if you have one or just use your Google account with Expansys. Just make sure your CC company knows there will be a refund from Negri. As far as the extended battery why get what you don't need unless you end up needing it?? I'm 3 months without ever having a dead battery, I charge every night though. If you want to buy an accessory buy the desktop dock!!
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Yeah I'll make sure to do that next. This is so frustrating though, I gotta wait almost another week before I can order this now.
Sent from my HTC Pyramid using xda premium

Buying Directly from Google Play store will give me Worldwide Warranty?

I've been looking for that Answer for about a week now.
Will I get International warranty with the GNEX if I buy it directly from Google Play Store?
I'm Brazilian, living in California and going back to Brazil next month.
I've been craving for a galaxy nexus since I saw it selling for 400 at the google play store but could not yet discover whether it`s warranty will work in Brazil or not.
I had read the whole disclaimer about the phone`s warranty both in google's and samsung's website and yet still could not find anything regarding this.
Does Anyone know if the warranty for this phone, if bought directly from google, is an worldwide warranty?

gardenalle said:
I've been looking for that Answer for about a week now.
Will I get International warranty with the GNEX if I buy it directly from Google Play Store?
I'm Brazilian, living in California and going back to Brazil next month.
I've been craving for a galaxy nexus since I saw it selling for 400 at the google play store but could not yet discover whether it`s warranty will work in Brazil or not.
I had read the whole disclaimer about the phone`s warranty both in google's and samsung's website and yet still could not find anything regarding this.
Does Anyone know if the warranty for this phone, if bought directly from google, is an worldwide warranty?
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Surely they will only service it if you're still in the US. The exact same as no one in the US with a European version can get it serviced.

Is there any statement from google which clearly says that?
Because if it were like that why wouldnt they write that on their webpage?
I just cant find a reason why they wouldnt clearly state that as it would, at least, avoid many misunderstandings.

gardenalle said:
Is there any statement from google which clearly says that?
Because if it were like that why wouldnt they write that on their webpage?
I just cant find a reason why they wouldnt clearly state that as it would, at least, avoid many misunderstandings.
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Well I'm just basing it on the usual terms of warranties. As I said, look at everyone in the US with a European Galaxy Nexus that can't directly deal with Samsung Europe.
You can always call and ask.

As it is a US only deal, it is 99% a US only warranty.

joshnichols189 said:
As it is a US only deal, it is 99% a US only warranty.
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If that's the case would I better buy the European one from amazon?
Or do you guys think that I wont get the warranty to work in brazil on neither of them?
The problem is that this phone is so f* expensive in Brazil, U$1000, and even buying it there, if it comes defective I have a good chance of being Samsunged by them, as they already did it to me refusing to exchange a defective galaxy 5.

gardenalle said:
If that's the case would I better buy the European one from amazon?
Or do you guys think that I wont get the warranty to work in brazil on neither of them?
The problem is that this phone is so f* expensive in Brazil, U$1000, and even buying it there, if it comes defective I have a good chance of being Samsunged by them, as they already did it to me refusing to exchange a defective galaxy 5.
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Just get a cheapo Google Play one or a Euro one if you can get a better deal. You probably won't have a warranty either way.

Well, any sort of support back in Brazil sucks anyway. Usually I don't rely on that to decide about an electronic device.
Yes, I'm Brazilian. Eventually, if you're lucky, you could find some decent support, but it will not the rule, just an isolated case.
Is it officially released there already?

Im from Venezuela (next to brazil) i bought mine from Amazon and i got no warranty neither from Google nor from samsung, i could always send to samsung europe, but meh, it will cost more the shipping than buying another phone lol..
And you always have XDA <3

It has warranty support only in the US. Trouble is, the warranty is actually the manufacturer's warranty, and Samsung's support is notoriously slow/bad. The only reason the US version is worth getting it's not all that much worth rooting the device (except maybe to overclock the processor).

Yeah, like the other guys said, it's only in the U.S. Although, if your phone breaks down while you're in Brazil, you can send it to any family or friends staying in the U.S. and have them ship it to Google or Samsung for you?

chancy319 said:
Yeah, like the other guys said, it's only in the U.S. Although, if your phone breaks down while you're in Brazil, you can send it to any family or friends staying in the U.S. and have them ship it to Google or Samsung for you?
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I could even do that but it's easier said than done. To send it to the US and try to get it back seems too risky taking brazilian post officers into account. And I can even get taxed again for doing that.
Is the failure margin of this phone that high? I don't plan to flash custom rooms or anything...
Sent from my MB860 using XDA

gardenalle said:
I could even do that but it's easier said than done. To send it to the US and try to get it back seems too risky taking brazilian post officers into account. And I can even get taxed again for doing that.
Is the failure margin of this phone that high? I don't plan to flash custom rooms or anything...
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Well the failure rate of any phone is measurable for sure, but the odds aren't very high. Chances are you'll get the device and it'll work just fine.

Actually, my last 2 phones were dead at some point, Motorola defy and Optimus 3D.
My current atrix reboots itself sometimes but it's not something to get too worried about, at this point at least.
The thing is that all this new phones don't seem reliable at all.
If I am to buy a disposable phone again I will get mad. And unfortunately I've seen a lot of stories about failing gnexus.
Does someone knows the actual statistics about broken gnexus?
What is the most common problem with them?
Sent from my MB860 using XDA

martonikaj said:
Surely they will only service it if you're still in the US. The exact same as no one in the US with a European version can get it serviced.
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I asked this question to apple and they told me that I could take any apple product into any apple store around the world and they would honor the warranty. I just need to provide proof of purchase.
Many laptop providers also provide international warranties.
What I would say to the OP, buy a phone that you know can be serviced in Brazil even if for a fee. For 400 its a steal. If you like, buy two and sell one when you get there at a profit and save the profit for the cost of having to repair the phone if it ever comes to that
Sent from my Galaxy Nexus using Tapatalk 2

Apple warranty is really amazing.
My brother exchanged his ipod touch, bought in Italy, more than 4 times in Brazil.
If I knew Samsung's warranty were like theirs I would buy the phone with my eyes closed.
Sent from my MB860 using XDA

gardenalle said:
Apple warranty is really amazing.
My brother exchanged his ipod touch, bought in Italy, more than 4 times in Brazil.
If I knew Samsung's warranty were like theirs I would buy the phone with my eyes closed.
Sent from my MB860 using XDA
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Apple doesn't cover International iPhones, only Brazilian ones, don't get fooled.
AND, the same as the others, the warranty is a lottery. Already had a lot of friends facing problems with Apple's Warranty in Brazil.

Well, is it reliable to buy the gnex from amazon?
Will I get the pentaband version anyway? (Is there another? Or is it just a rumor?)
About the software version, should I be worried about that?
Sent from my MB860 using XDA

I've only just got my GNex like two days ago so I don't know how high the failure rate is but I doubt that there's anything that can't be fixed through browsing XDA except hardware failures. I say, go with the Play Store. You should be fine. I think the Amazon one is pentaband too.

Well, I end up buying the SA version of the Nexus at Amazon. I'm very pleased.
Sent from my Galaxy Nexus using XDA