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I went on a vacation trip to Vegas, Nevada for the weekend (I'm from New Mexico)
while traveling through Arizona, I was texting and suddenly my screen went black. I've done almost everything I can think of to revive it and no luck, the bottom keys are all responsive and I still receive calls and texts so it's clearly a hardware issue. Sprint has been pretty much less then helpful, I visited a Sprint repair center in Nevada and they couldn't fix it, I didn't think they'd be able to anyways so I didn't bother telling them it had a custom rom on it, but I figured they'd at least replace it. Then they told me I'd have to wait until I got back to my hometown to get it replaced. I have officially been without a phone for a week now. Today, I took it to my local Sprint store (the only Sprint store in 100 miles) where they were out of stock and ordered me another and said it could take up to two weeks. WTF! are you kidding me! Why the hell couldn't they replace the Damn thing in Nevada in the first place! I'm f****n pissed right now with Sprint and that's not good considering I've only been with them for a month. I'm glad they're going to replace it, they don't know it's modded yet but the screens dead so they won't find out until it's out of my hands anyways. I guess the point of this post is, has anyone else had a similar issue with a dead screen? Have any of you experienced this much trouble with Sprint? Just so you know the phone was never dropped, had never seen a drip of water, was in a case since day 1, was running blazer 4.0 el29 rom with e26 modem on it.
Shined a light? Maybe back light failed?, I mean c4 led light, sprint here replaces for me on the spot, "cant dial 911", or they gove a loaner.
Sent from my SPH-D710 using Tapatalk
I feel your Sprint-related pain. If you want to check if it is just the display, try androidscreencast: http://code.google.com/p/androidscreencast/
You may want to flash the stock, un-rooted ROM before you actually exchange the phone as well. http://forum.xda-developers.com/showthread.php?t=1383678
tubasteve said:
Shined a light? Maybe back light failed?, I mean c4 led light, sprint here replaces for me on the spot, "cant dial 911", or they gove a loaner.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
Must be nice, none of the Sprint centers I've been to so far have offered me a loaner, or to replace it on the spot, they basically shot me and ran away. It's definitely a dead amoled though, guess I'm just unlucky
Mattheyu said:
I feel your Sprint-related pain. If you want to check if it is just the display, try androidscreencast: http://code.google.com/p/androidscreencast/
You may want to flash the stock, un-rooted ROM before you actually exchange the phone as well. http://forum.xda-developers.com/showthread.php?t=1383678
Click to expand...
Click to collapse
thanks, couldn't find the stock rom though all this new stuff. Nice, Didn't know they're was a screen test, it's definitely a gonner though, guess I'll just wait for two weeks, in the meantime Imma go play in traffic.
Not sure why you don't just send it to Samsung, who said their turnaround time is six days, instead of waiting for Sprint.
1-800-726-7864 and they e-mail you a UPS label. Two days there, two days to work on it, two days back.
Mattheyu said:
Not sure why you don't just send it to Samsung, who said their turnaround time is six days, instead of waiting for Sprint.
1-800-726-7864 and they e-mail you a UPS label. Two days there, two days to work on it, two days back.
Click to expand...
Click to collapse
I tried one time but I was waiting on the phone for a long time, maybe I'll try again and see if they'll work with me.
Hmmm. I called 1-888-987-4357, which is the number in the warranty book, and I had no wait time. Try that one instead.
I couldn't imagine getting swapped out on the spot! I find it hard to believe any sprint retail would keep refurb stock to swap out when someone was needing an exchange...him, perhaps it corporate? They have powers indirect could only dream of! Or, at least can see more than the last payment made in pre cash LOL
If they get the order in before 5, it should be there next day. If their on back order, it can take 7 to 10 business days, but usually takes 3 to 5.
Maybe its a regional thing
tubasteve said:
Shined a light? Maybe back light failed?, I mean c4 led light, sprint here replaces for me on the spot, "cant dial 911", or they gove a loaner.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
There is no backlight on an amoled display.
kurtiskobain said:
I couldn't imagine getting swapped out on the spot! I find it hard to believe any sprint retail would keep refurb stock to swap out when someone was needing an exchange...him, perhaps it corporate? They have powers indirect could only dream of! Or, at least can see more than the last payment made in pre cash LOL
If they get the order in before 5, it should be there next day. If their on back order, it can take 7 to 10 business days, but usually takes 3 to 5.
Maybe its a regional thing
Click to expand...
Click to collapse
True but I've heard several people who bricked they're phone and took it to a sprint service center and said they swapped it for a new one because they couldn't fix it, they said they were completely out of new epic 4g touch's here so I'd have to wait which is fine but up to two weeks? that's bs, I called *2 for a rep and they said it should only be 3 to 5 but it varies by store.
So I've had the SII since October. My original was fine (minus excessive blobs and lines which I just lived with) until I updated to the LDE update through Kies. I was stock unrooted at the time, and it sent it into a boot loop. Couldn't get it to master reset or even get into download mode. I took it in to T-Mobile and they couldn't get it to reset either. They ordered me a warranty replacement.
The replacement I received had random reboot issues. Serious issues, as in it randomly rebooted 50+ times in the 24 hours I had it. Master resets did not solve the issue. T-Mobile ordered me another warranty replacement.
The next replacement had a scratched screen. Very scratched, all over the screen, but very fine scratches that I only noticed it once it was in sunlight. It actually seemed they were underneath the screen, as you could not feel them when running your fingers over it. But severe enough the screen became unusable in sunlight. I had this one less than 24 hours. T-Mobile ordered me another replacement.
This replacement has a scuff mark on the internal body (which would normally be covered by the battery cover), left of the camera. There is also a horizontal line under the screen, approx. 1 1/2 inches from the top. It goes to mid screen, then a vertical line from that for approx. 3/4 inch, then another horizontal line to the other edge of the screen. This is noticeable in sunlight, whether screen is on or off. The screen matrix (pixel matrix?) is absolutely noticeable in sunlight as well. I've had this phone less than 24 hours. T-Mobile ordered me another replacement.
Has anyone else had issues with replacements? Is there any way to get them to send me a new phone instead of the refurbished (they confirmed all replacements are refurbished) ones I'm receiving?
Share your stories or suggestions below.
(edited for typing errors)
Sent from my SGH-T989 using xda premium
Got my replacement from Samsung after the screen died. Well they didn't replace it, they just fix the problems (and replaced the dinged bezel) and sent it back. It was perfect after that.
I've never heard of bad coming from T-Mobiles replacement, but if they can't get it right, I'd suggest trying Samsung.
Saxysaxplayer said:
Got my replacement from Samsung after the screen died. Well they didn't replace it, they just fix the problems (and replaced the dinged bezel) and sent it back. It was perfect after that.
I've never heard of bad coming from T-Mobiles replacement, but if they can't get it right, I'd suggest trying Samsung.
Click to expand...
Click to collapse
I've thought about just sending it in to Samsung if the next phone doesn't work out, especially since this will be the 4th replacement. I have another phone I can use (my HTC T-Mobile G2) in the meantime. How long did it take to get yours back?
Sent from my SGH-T989 using xda premium
They wouldn't except a repair on my phone which had tons of lines, because there was a scratch the screen which "voided the warranty"...
Android Revolution said:
I've thought about just sending it in to Samsung if the next phone doesn't work out, especially since this will be the 4th replacement. I have another phone I can use (my HTC T-Mobile G2) in the meantime. How long did it take to get yours back?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
It took 10 days, if I remember correctly
I also bought my phone back in October. Despite the lines and blob issue, I did not get it replaced. Recently my phone call were directly going into my voicemail. Even after the master reset, problem persisted and T-mobile agreed to replace the phone under warranty.
Even though I was told that it will take up to 7 business days to get the replacement, I received mine in 2 days. Although there is no definite way to tell, but my replacement phone looked brand new and has not given me any problems so far. It doesn't even have the line/blob issue!
While talking to T-mobile I was assertive that this is my only phone and I need the replacement ASAP. I also asked for a new phone rather than a refurbished one. The rep told me she'll put a notification on the account but there is no way to guarantee that the replacement phone will be new. I guess it worked!
I hope this helps.
Good Luck!
So i received replacement #4 today. Initial inspection found no significant body damage, but there are still 2 horizontal lines of about a 1/4 inch on two sides of the screen noticeable in sunlight.
I'm beginning to think I'm being overly critical because of the previous faulty replacements I received. So i've decided to just keep this one. At this point I'm tired of the back and forth with the phones.
If I find I can't live with the screen issues at a later time, I'll either contact Samsung directly for it to be fixed or replaced, or ask T-Mobile about the alternate exchange program.
This one is now rooted and ready for some awesome custom ROMs that will be dropping shortly now that we have source!
Thanks for the tips/advice!
(edited to finish post)
Sent from my SGH-T989 using xda premium
Android Revolution said:
So I've had the SII since October. My original was fine (minus excessive blobs and lines which I just lived with) until I updated to the LDE update through Kies. I was stock unrooted at the time, and it sent it into a boot loop. Couldn't get it to master reset or even get into download mode. I took it in to T-Mobile and they couldn't get it to reset either. They ordered me a warranty replacement.
The replacement I received had random reboot issues. Serious issues, as in it randomly rebooted 50+ times in the 24 hours I had it. Master resets did not solve the issue. T-Mobile ordered me another warranty replacement.
The next replacement had a scratched screen. Very scratched, all over the screen, but very fine scratches that I only noticed it once it was in sunlight. It actually seemed they were underneath the screen, as you could not feel them when running your fingers over it. But severe enough the screen became unusable in sunlight. I had this one less than 24 hours. T-Mobile ordered me another replacement.
This replacement has a scuff mark on the internal body (which would normally be covered by the battery cover), left of the camera. There is also a horizontal line under the screen, approx. 1 1/2 inches from the top. It goes to mid screen, then a vertical line from that for approx. 3/4 inch, then another horizontal line to the other edge of the screen. This is noticeable in sunlight, whether screen is on or off. The screen matrix (pixel matrix?) is absolutely noticeable in sunlight as well. I've had this phone less than 24 hours. T-Mobile ordered me another replacement.
Has anyone else had issues with replacements? Is there any way to get them to send me a new phone instead of the refurbished (they confirmed all replacements are refurbished) ones I'm receiving?
Share your stories or suggestions below.
(edited for typing errors)
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Man...sorry about that. I live in Puerto Rico. When i went to the store for a warranty replacement they gave me a brand new phone. I think all depends on their staff. Some are nice...some are not. Im telling you this because before go to this store i tried a different one...one close to where i live and the girl was so rude. She didnt even care nothing at all. Then i dedided to go to a different store and this girl was such a blessing. She gave me a new one and told me: Nobody gave you this phone as a present...if you paid for it you need a new one!
Vibrant- Kankwich Kang CM9
Galaxy S2 T989 -Stock ICS. ;-)
Im on my 4th now. Well itll be here on tuesday. I just got my thirdyesterday and the mic doesnt work. So during calls no one can hear me unless i put it on speaker. The secpnd they sent me had usb port issues and the last was completely screwy. I was firm with the last rep and asked if there was another option. They vasically said that their alternate exchange normally would come into effwct now because of how many defective phones ive had in the last 90 days but because this is "their best phone" any other phone would be considered a downgrade. The rep i spoke to today actually said that she noted the account so if my fourth has issues to just check if i can get something else first . Doesnt the sgs3 come ot on the 20th?. You think theyd give me that?. No, i havent scammed the system because i generally have had so many issues with this phone, unrooted abd rooted.
Sent from my SGH-T989 using XDA
Tmobile policy is 3 replacements in 90, days gets you an upgrade for free (or it was)
Sent from my SGH-T989 using Tapatalk 2
danielblakes said:
Tmobile policy is 3 replacements in 90, days gets you an upgrade for free (or it was)
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Still is, but only if they are offering an alternate replacement for the phone. Currently, T-Mobile is not offering any phone as an alternate replacement for the S2. Only a refurbished unit, or a new S2 if you're lucky depending on the inventory of refurbished units when your order is pulled. I looked into the alternate replacement and have verified it at multiple levels.
Sent from my SGH-T989 using xda premium
Android Revolution said:
Still is, but only if they are offering an alternate replacement for the phone. Currently, T-Mobile is not offering any phone as an alternate replacement for the S2. Only a refurbished unit, or a new S2 if you're lucky depending on the inventory of refurbished units when your order is pulled. I looked into the alternate replacement and have verified it at multiple levels.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
They told me the same thing twice. Im on my fifth now with no issues so far. Im kind of upset that its only been six months and ive had these many issues and replacements. Is the sgs3 confirned for tmobile on tge 20th?
Sent from my SGH-T989 using XDA
I recently had to replace a sgs2 under php warranty. Had horrid washed out screen colored and looked as if brushed aluminum. I am glad cuz right after the box arrived my original made in China t989 with the horrid build quality bricked and would never start again after I wiped and did a factory reset. The model I got as my replacement was made in Korea and had stock ICS installed. Also the screen is perfect and amazing.
I have to ask to those of you with nasty screens with blotches and lines. Are they made in China or Korea? I wonder if it is just China crap quality that is the cause while Korean made phones look and work well.
Sent from my SGH-T989 using XDA
I just got my new from PHP too. Original was korea, new one is made in China. China's lines and blobs are way way less noticable. GPS seems to work faster. Wifi connects without a problem, but that may be the ICS.
Nugenrules said:
I just got my new from PHP too. Original was korea, new one is made in China. China's lines and blobs are way way less noticable. GPS seems to work faster. Wifi connects without a problem, but that may be the ICS.
Click to expand...
Click to collapse
Maybe after a year they finally got the screen issues resolved? I now can say I love this phone.
Sent from my SGH-T989 using XDA
I bought my GS2 used from Craigslist.
The previous owner didn't keep the phone on rubber case. So its got hairline scratches all over the plastic body and 2 dings. Butt he screen is flawless.
It pisses me of sometimes to look at the phone when I take it off the rubber case. Its probably not nice for someone who takes care of their devices and wants them in near mint condition.
I thought about switching my device with warranty exchange, but always feel bad about it. If I exchange it, the device has to have real fault. And Actually do have an issue with non-responsive touchscreen.
Its not happened again since ICS. Also reason I am not rooting is because I do want to exchange the device is the screen goes bonkers again.
But dam it would be nice if the previous owner took better care of the phone. Otherwise I'm happy with the phone. Sorta, still waiting on CM7/CM9 to arrive on this phone, bug free
vmartinez39 said:
I bought my GS2 used from Craigslist.
The previous owner didn't keep the phone on rubber case. So its got hairline scratches all over the plastic body and 2 dings. Butt he screen is flawless.
It pisses me of sometimes to look at the phone when I take it off the rubber case. Its probably not nice for someone who takes care of their devices and wants them in near mint condition.
I thought about switching my device with warranty exchange, but always feel bad about it. If I exchange it, the device has to have real fault. And Actually do have an issue with non-responsive touchscreen.
Its not happened again since ICS. Also reason I am not rooting is because I do want to exchange the device is the screen goes bonkers again.
But dam it would be nice if the previous owner took better care of the phone. Otherwise I'm happy with the phone. Sorta, still waiting on CM7/CM9 to arrive on this phone, bug free
Click to expand...
Click to collapse
Cm9 is basically bug free...
Sent from my SGH-T989 using xda premium
Power button was sticking on mine... Got a new one with ICS pre installed. No screen issue..no issues at all.
Sent from my SGH-T989 using xda premium
Also i was sent a brand new phone.
Sent from my SGH-T989 using xda premium
txcyko said:
Also i was sent a brand new phone.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell it's a brand new device?
they usually come in a blank white replacement box.
Sent from my SGH-T989 using xda app-developers app
Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be
I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.
Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app
My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
Click to expand...
Click to collapse
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app
im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
Click to expand...
Click to collapse
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
Click to expand...
Click to collapse
I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app
synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...
Hey all,
My Note 5 suffers from a terrible bluetooth connection. If the Wifi is connected the phone needs to be within a few inches of the Bluetooth device for any connectivity. If the Wifi is not connected, it can be within 10 feet, but still not much more than that. This thread on AndroidCentral shows a lot of other users with the same issue http://forums.androidcentral.com/samsung-galaxy-note-5/570201-note-5-bluetooth-issue-5.html
I've tried all the fixes including a factory reset to no avail. I want to take it to AT&T and see if they will do a warranty replacement.
The issue is that the front glass is cracked. Just a slight fracture on the bottom near the back key, not enough to pay for a repair in my mind. How will AT&T respond? Will they outright refuse to address the Bluetooth issue because of the cracked screen? I'm willing to pay for the repair, but samsung asked for $250, which is steep for what needs fixing. (I realize the entire screen needs to be replaced, hence the cost, so I'm not arguing the cost, just not worth it when the crack is barely noticable for me). Just wondering if anyone has had experience with AT&T handling an issue like this. It wouldn't surprise me if they outright rejected me since how do they know the BT issue isnt' caused by the crack (it's not, was happening since day one, just affects me now that I have a smartwatch).
i would call them and then complain, if you go into the store im pretty sure theyll deny repair because of the screen or say its not covered by warranty. be VERY persistent about getting a replacement. say some bs story lol
guaneet said:
i would call them and then complain, if you go into the store im pretty sure theyll deny repair because of the screen or say its not covered by warranty. be VERY persistent about getting a replacement. say some bs story lol
Click to expand...
Click to collapse
Thanks for the advice. Honestly, I'd be totally fine if they sent it to Samsung and specified "just repair bluetooth board" and left the screen as is. Ideally, it'd be great if they just sent me a refurb and I got lucky with the screen. But the Bluetooth issue is far worse for me. The screen really only will affect me when I go to sell it next year, since again, the crack is a hairline across the back button.
My worry would be that I get them to accept the return/repair over the phone, they get my phone back and see it cracked and send me a ridiculous bill. Not sure what my recourse then would be.
I have had nothing but good experiences going in to the at&t device support center. They plug the device in to check it out and can give you a replacement device in the spot. Just be very polite!
ekerbuddyeker said:
I have had nothing but good experiences going in to the at&t device support center. They plug the device in to check it out and can give you a replacement device in the spot. Just be very polite!
Click to expand...
Click to collapse
I had the same exact problem. I called ATT and they sent me a new device, and I sent my phone off in a box they sent me. Problem solved....
I can second this. I had major Bluetooth issues with my day 1 note 5 but just recently did a warranty swap and am having no Bluetooth issue now.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Same here. Bluetooth was more than fine up until yesterday, and then just all of a sudden bottomed out. This is the second time for me. First went from launch to about a month ago. This one worked perfectly for a month.
I just can't figure out what could possibly trigger it. It's almost like something burns out or something.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Have the same bluetooth issue
Wondering what the problem is?
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Out of interest, when was your Pixel C made? What's the first 2 characters of your serial number?
I had the exact same issue. Half the screen was "snow". At first I could solve by rebooting but it gradually got worse. It's hardware. Sometimes it would respond to pressure on the screen and it happened even when booting. I finally had to RMA it.
UBreakItWeFixIt is a new development. When I broke my screen they told me I had to take it somewhere for service but they couldn't tell me where. That seemed really odd, apparently even to them. They RMAd that one for the cracked screen.
I really appreciated that last RMA. But I've been through about five of these and never returned one for any trivial reason.
But I still love my Pixel C.
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I try getting your RMA request pushed up the ladder to higher up employee and not a standard support bod. Your so close to the end of warranty that good service would be to replace your device. There will be discretionary power to do this.
@Joediver53,
Just so you know you're not the only one to get less than stellar support from Google customer service, here's my tale of woe > https://forum.xda-developers.com/pixel-c/help/screen-issue-t3501862
It's still at the shop....I'll let you know
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Joediver53 said:
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Click to expand...
Click to collapse
YouBreakIFix called and said they can't even find parts for the Pixel C.
Called Google again and escalated the issue. I should hear back in 24-48 hours
Serial number ends in 59.
Solved!
Just to update anyone who's interested. I just received a follow up email from Google with a link to order a replacement Pixel C. They just put a hold on your credit card for the full amount until the old unit is returned to them. I'm still nervous about using any magnetic wake/sleep cases or the Google magnetic keyboard as it seems the majority of similar problems I've found on the forums revolve around possible poor magnetic shielding on the Pixel. I've asked if they have addressed this issue on the new/refurbished units they are sending out now. Waiting for a reply.
Anyone with a newer Pixel C (within the past 4-5 months) have any problems with magnetic cases/keyboards?
My pixel C has been working great for the past year or so but just noticed my cameras front and back are not working. They are just a black screen.
I did a hard restart. Any other suggestions?
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
souldrainer2021 said:
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
Click to expand...
Click to collapse
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Holy cow! Me too!
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have been in complete & utter frustration with the EXACT problem over the last 3 days. It began after I installed the security update. I think this might be a Google issue if others experience the same issue. I KNOW it's not broken or cracked or damaged in any physical way. My C was a Christmas gift so no clue if the warranty is still valid, but my gut tells me, either A: the pixel C is an overly delicate product or B: the software patch has a glitch. Keep updating this thread with your resolutions and I'll do the same.
Joediver53 said:
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yep, I just had to replace mine a few weeks ago too. It was in warranty, but I had bought it used. Fortunately, I was able to get Google to transfer the ownership to my account. I received a new replacement, hopefully it does not also have the same hardware glitch.