I have an Xperia Play R800i (o2)
Hi, a few weeks after rooting my Xperia Play I left it in the drawer for 3 days and it went really cold , so when I switched it on my screen had a grey screen with lots and lots of different colored dots everywhere so I quickly unrooted the phone. I forgot to mention than when I rooted my phone I changed the CPU through an app.
It happened every 20 minutes and when it did happen I used to slide the game pad up or press the power button a couple of times and it would go back to normal. And a few days ago I restored my phone to factory settings and now I cant get to the home screen and I also tried updating it using PC Companion but it still shows the screen .
So could someone please tell me if this is a hardware or software issue.
My phone is still locked to o2, I haven't unlocked the boot loader. And my warranty is still valid. I was going to go to the o2 store but thought if someone knew how to fix this because it might have been my fault a little because of me changing the CPU
p.s. I am a newbie to rooting. I followed steps off the internet.
Please someone reply and help me quickly. :good:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
sfex3best said:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
Click to expand...
Click to collapse
Yes, you might as well not and I contacted o2 and now I am going to go to the o2 store and get it fixed. And you might as well get it repaired as soon as possible or it will worsen.
My phone was bought on Amazon. I'll have to try a local shop maybe. If that doesn't work in not sure what I'll do.
Although at the moment it's working fine only getting the fuzzy screen like 3 times a day.
Sent from my R800i using xda premium
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
sfex3best said:
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
Click to expand...
Click to collapse
was that suppose to be £10 or £100? ten seems to cheap but a hundred seems to expensive
Sent from my R800i using Tapatalk 2
It's 10 I said the exact same thing.
sfex3best said:
It's 10 I said the exact same thing.
Click to expand...
Click to collapse
lol ok
Sent from my R800i using Tapatalk 2
This is the hardware problem. This is the tape connecting the screen with pad issue. Buy new tape, change and everything will be ok.
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
sfex3best said:
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
Click to expand...
Click to collapse
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
......
badmansam said:
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
Click to expand...
Click to collapse
did they explain what is the problem with you xplay? my warrant has expired so i cant send it back anymore.
just looking for clues on what am i supposed to do with these phone.. very upset with the development
Related
I need to send my xperia play in for warranty. Anyone that had had any experience do you know if I will receive my xperia play back our a new one or will it be a refurbished one. Also I am in Canada if it makes a difference. Thank You.
Sent from my R800a using XDA App
In Mexico the first thing they do is factory reset the phone. Then try to reproduce the issue.
If the problem persists, their own techs try to fix it for a few days, if they can't fix it they send it to the manufacturer. About 2 weeks over there and if they fixed it we get the phone back, but if they couldn't fix it they give a new one.
I suppose it's cheaper for them to replace the faulty piece but they still give out new phones sometimes.
The best is acting like you don't know what the hell happened (in case you know) and act like you don't know what rooting is, you've never heard of bootloaders, modding, etc. so they don't try to make it look like it was your fault.
Just out of interest... wht happened to your phone?
I know they will refuse to replace anything with moisture damage and unlocked bootloader.
Its actually more of a hardware problem. My R trigger has stopped working. Do you know about hardware problems? Do they also try to fix those? Thanks!
Sent from my R800i using XDA App
If it is a hardware fault that hasn't been caused by impact damage/moisture then it is worth a try.
But warranty is warranty so give it a go.
Yep I will for sure take it in for warranty I just wanted to know if I get my own xperia play our a refurbished xperia play our hopefully a new xperia play.
Sent from my R800i using XDA App
I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you
netorino said:
I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you
Click to expand...
Click to collapse
Do you also know how long it would take to get a device back? A week?
depends what is wrong with it - Max 2 -3 week...
The touch screen went out on mine would not respond to my touches. Told Verizon and the sent me a refurbished in one day and had to send the old one back.
Sent from my R800x using XDA App
My right trigger is much looser than the left, and I also managed to scratch the top of my phone by dropping it. if I relock my bootloader anyone got an idea how I can get my phone sorted?
My Xperia Play's touch screen no longer responds to my touch. I used to be able to do a couple battery pulls and it's fine, everything would work. Now, it no longer responds, no matter how much I try to get it to work. I bought it second hand so i have no warranty.
Here's what I've done:
- About 24 battery pulls...
- Tried software update, which succeeded, but didn't solve my problem.
- Factory Reset, nothing.
- Tried Repairing Phone instead of Updating software, that dind't work (failed for some stupid reason).
Can anyone help me out? Everything else works, just the touch screen.
Thanks.
I think its a hardware fault since you have re installed the software... ermm how old is the device?
According to the guy I bought it from, it's about a couple months old. I got it about a week ago.
Actually, the touch screen just started working again out of nowhere, and it's working as if though nothing happened. If I power off the phone or pull the battery, the touch doesn't work again until I do a few more battery pulls. When it does work, there's no flaws to it, it works perfect..
EVERY Sony erricson comes with a 1 year warranty. I got mine 2nd hand but then after a while my screen died. I phoned Sony and told them the problem. Of course I didn't tell them I bought it off a friend but they didn't ask for proof of purchase. I got my phone back and it's working perfectly.
Sent from my R800i using XDA Premium App
SkaterOllie795 said:
EVERY Sony erricson comes with a 1 year warranty. I got mine 2nd hand but then after a while my screen died. I phoned Sony and told them the problem. Of course I didn't tell them I bought it off a friend but they didn't ask for proof of purchase. I got my phone back and it's working perfectly.
Sent from my R800i using XDA Premium App
Click to expand...
Click to collapse
Okay, so what if I don't have the box? They don't exchange the phone right? And I just took off the screen protector that was on the phone (The one from Factory) and I saw there was a small crack which I didn't see until now since the screen protector did a good job at hiding it. It's was only about an inch and a half long and didn't even come on the screen portion. Would this impact their decision on fixing it?
I think i got pretty screwed over...
KM626 said:
My Xperia Play's touch screen no longer responds to my touch. I used to be able to do a couple battery pulls and it's fine, everything would work. Now, it no longer responds, no matter how much I try to get it to work. I bought it second hand so i have no warranty.
Here's what I've done:
- About 24 battery pulls...
- Tried software update, which succeeded, but didn't solve my problem.
- Factory Reset, nothing.
- Tried Repairing Phone instead of Updating software, that dind't work (failed for some stupid reason).
Can anyone help me out? Everything else works, just the touch screen.
Thanks.
Click to expand...
Click to collapse
TheCraig said:
I think its a hardware fault since you have re installed the software... ermm how old is the device?
Click to expand...
Click to collapse
KM626 said:
According to the guy I bought it from, it's about a couple months old. I got it about a week ago.
Actually, the touch screen just started working again out of nowhere, and it's working as if though nothing happened. If I power off the phone or pull the battery, the touch doesn't work again until I do a few more battery pulls. When it does work, there's no flaws to it, it works perfect..
Click to expand...
Click to collapse
SkaterOllie795 said:
EVERY Sony erricson comes with a 1 year warranty. I got mine 2nd hand but then after a while my screen died. I phoned Sony and told them the problem. Of course I didn't tell them I bought it off a friend but they didn't ask for proof of purchase. I got my phone back and it's working perfectly.
Sent from my R800i using XDA Premium App
Click to expand...
Click to collapse
KM626 said:
Okay, so what if I don't have the box? They don't exchange the phone right? And I just took off the screen protector that was on the phone (The one from Factory) and I saw there was a small crack which I didn't see until now since the screen protector did a good job at hiding it. It's was only about an inch and a half long and didn't even come on the screen portion. Would this impact their decision on fixing it?
I think i got pretty screwed over...
Click to expand...
Click to collapse
may i ask how you guys solve this?
quiksilver669 said:
may i ask how you guys solve this?
Click to expand...
Click to collapse
Unfortunately I no longer own an Xperia Play, and I never had the problem with a non-responsive touch screen. I recommend you call Sony, or return it to the store where you bought it.
Hello everyone, im kinda sad/mad/idk, yesterday i was texting on my Xperia S, everything normal, when i got a text and i wanted to see it i noticed that the touch wasnt working, i tough well maybe it crashed, i did the power buton+ volume up, restarted all good, when it came to put the PIN the touch wasnt working at all, thats when my heart started beating very hard, i turned off waited, turn on and still nothing, touch wasnt working, i tough gonna try and repair with PC Companion, thats what i did, i did a backup of my data, then started the PC Companion, it repaired etc. when it was done, the touch was working i was like OH tnk you Lord! i choose my language, press OK, all good, it asked for my sim, i put my sim, it restarted, then the same ol happen, touch wasnt working, i did the same i had previously, but this time it didnt work at all.
I dont know what to do i mean, i live in Portugal, i got the Phone in UK, i know there r Sony Centers in Portugal, but i dont know if the Warranty will work?
I mean is there anything i can do?
would it be hardware problem or software?
Since it stoped working then when i run the repair it started working then it stoped again.
i Really love this Phone.
and i didnt had any yelow tint on my screen or my screen was hot, it was all normal.
Peace. Hope yall can help me
Could always try flashtool to put the latest 2.55 software on and see what happens?
Sent from my Jellybean Xperia S
Ben36 said:
Could always try flashtool to put the latest 2.55 software on and see what happens?
Sent from my Jellybean Xperia S
Click to expand...
Click to collapse
Unfortunaly i dont know how to do that.
and another question, doesnt this Mobile has the Sony Warranty?
Since the mobile never had any problem i never installed any costum ROM or unlocked the bootloader.
kaladoo said:
Unfortunaly i dont know how to do that.
and another question, doesnt this Mobile has the Sony Warranty?
Since the mobile never had any problem i never installed any costum ROM or unlocked the bootloader.
Click to expand...
Click to collapse
Just reflash the device using SEUS.
mracer164 said:
Just reflash the device using SEUS.
Click to expand...
Click to collapse
can you give me the Full name please so i can download it?
kaladoo said:
can you give me the Full name please so i can download it?
Click to expand...
Click to collapse
Sony ericcson update service (SEUS), but today the real name is sony update service (SUS),Or you can use pc companion
http://forum.xda-developers.com/showthread.php?t=1900091
Hit Thanks if I helped
panchuckles said:
Sony ericcson update service (SEUS), but today the real name is sony update service (SUS),Or you can use pc companion
Click to expand...
Click to collapse
Like i said, i used the PC companion and it updated all good, but the problem its still there, touch isnt working still.
DekinGBar said:
http://forum.xda-developers.com/showthread.php?t=1900091
Hit Thanks if I helped
Click to expand...
Click to collapse
Does it matter wich version of flashtool should i use?bc the version 9 its giving an error when i try to install
I tried that with flashtool but still it doesn work
the touch isnt working
I, m afraid it's hardware problem and you might have to get your Phone serviced.
Sent from my Xperia S using xda app-developers app
Just to say i managed to get my phone touch working without Sony or spending any money.
Thank for all the help.
Peace
Dial *#*#7378423#*#*
Go to service tests and touchscreen
Draw randomlines there
If they are not getting drawn
Its a hardware problm
Sent from my ST25i using Tapatalk 2
Share with Us how did you get it working so everyone with the same problem could solve it please
Sent from my Sony Xperia S rocking JB
Well since i got my xperia from UK, and i Live in Portugal, and i left the papers there, Sony would charge me to get my phone fixed, well out of frustration, and since my phone didnt had Warranty, i said "f*ck it", my phone never had the yelow tint thing, i never let it drop on the floor, always use cover and the screen thinggy. i Disasembly all the mobile, and i noticed that at the bottom, some pins were like bent, and i saw on youtube that the same thing had all pins right.(Sorry i dont know the name of the thing im talking, all i know its the 2 things on the bottom that connect the lcd to something). Anyways, with 1 lil screwdriver, i managed to put all the pins straight, then i mount all the mobile, and Voilla!!Touch was working, i was so Happy man, i would had paid alot of money for 1 lil thing, and im sure sony would say they changed the LCD.
Well i hope this helps some1, if ur phone isnt in Warranty, dont be afraid to disasemble it, u might save a FEW EUROS/DOLLARS/POUNDS.
Peace
kaladoo said:
Well since i got my xperia from UK, and i Live in Portugal, and i left the papers there, Sony would charge me to get my phone fixed, well out of frustration, and since my phone didnt had Warranty, i said "f*ck it", my phone never had the yelow tint thing, i never let it drop on the floor, always use cover and the screen thinggy. i Disasembly all the mobile, and i noticed that at the bottom, some pins were like bent, and i saw on youtube that the same thing had all pins right.(Sorry i dont know the name of the thing im talking, all i know its the 2 things on the bottom that connect the lcd to something). Anyways, with 1 lil screwdriver, i managed to put all the pins straight, then i mount all the mobile, and Voilla!!Touch was working, i was so Happy man, i would had paid alot of money for 1 lil thing, and im sure sony would say they changed the LCD.
Well i hope this helps some1, if ur phone isnt in Warranty, dont be afraid to disasemble it, u might save a FEW EUROS/DOLLARS/POUNDS.
Peace
Click to expand...
Click to collapse
Mine is having intermittent problems too. So frustrating when you can't do anything at all (can't receive calls!) when the screen stops responding. Will try opening it up and see if the "pins" are not straight.
Thanks.
DO NOT FLASH YOUR PHONE IF YOU DONT KNOW HOW! If you haven't flashed your phone or anything but using it normally, than you can just go to a Sony center, tell them that your touchscreen isn't responding.
If you haven't flashed your phone before, your warranty has NOT been void! So you can go to a Sony center with your warrant.
Sent from my LT26i using xda app-developers app
i had my xperia play and thanks to sony ericsson quality my flex cable broke so i decided to get it repaired, when i got it back the phone was dead it was completely broken has anyone had problems with their play?
You didn't turned on your phone when you take it from repair? Can you return to whoever repair it to do it properly?
Does it enter flash mode or fastboot mode?
Is led on when charging?
Maybe battery is very low so it can't be turned on...
Or just maybe one more xPlay has joined xPlay heaven
Sent from my R800i using xda app-developers app
FaiselW said:
i had my xperia play and thanks to sony ericsson quality my flex cable broke so i decided to get it repaired, when i got it back the phone was dead it was completely broken has anyone had problems with their play?
Click to expand...
Click to collapse
If they gave you the phone back and told you it was repaired, go complain to them. Either they lied or fixed it very badly. Besides, when you take something to repair, you get a warranty for that repair as a guarantee that the service was well done and not some paliative (at least that is how things work in my country). Go bother them until they give you a new one (or another phone).
Fenrir007 said:
If they gave you the phone back and told you it was repaired, go complain to them. Either they lied or fixed it very badly. Besides, when you take something to repair, you get a warranty for that repair as a guarantee that the service was well done and not some paliative (at least that is how things work in my country). Go bother them until they give you a new one (or another phone).
Click to expand...
Click to collapse
they repaired it so bad that they messed about with parts like the microphone which have nothing to do with it and i got no guarantee with it i only payed a few quid so i thought forget it not worth it anyway as outdated hardware and now have a xperia t so might aswell sell it on ebay for a few quid
Bakisha said:
You didn't turned on your phone when you take it from repair? Can you return to whoever repair it to do it properly?
Does it enter flash mode or fastboot mode?
Is led on when charging?
Maybe battery is very low so it can't be turned on...
Or just maybe one more xPlay has joined xPlay heaven
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
i did turn it on and it worked sort of and was scratching when opening and closing i don't have a clue if it will go into flash or fastboot mode i dont think it will be dead forever as i am selling it on ebay looks like i will have to use annoying touchscreen for games now until a xp2 come out
FaiselW said:
i did turn it on and it worked sort of and was scratching when opening and closing i don't have a clue if it will go into flash or fastboot mode i dont think it will be dead forever as i am selling it on ebay looks like i will have to use annoying touchscreen for games now until a xp2 come out
Click to expand...
Click to collapse
IMHO, from that sound, that means guys in repairs didn't put flex cable properly (i had same problem with that sound when i was closing my Play). It noticable on near-open position and near-end position.
But, unless you are willing to fight with guys who repairs your Play, only other option is to sell it.
There is 3rd option, but i dont think you have torex screwdriver?
Sent from my R800i using xda app-developers app
I do have that screwdriver and got it repaired properly but I am using my t now so don't need play anymore
Sent from my LT30p using xda app-developers app
My haptic feedback, and vibrate in general appears to be broken.
I noticed the haptic was gone from the keyboard, and it was turned on in there 'Sounds' menu.
Running the Vibration test from a Diagnostics results in nothing, Failed.
I have rebooted and it's made no difference.
Anyone else noticed a lack of Haptic, or is it back to the shop with it?
Sent from my iPad using Tapatalk HD
Ah, if I shake the phone it starters working again.
This has happened once, hopefully I can make it happen again, so I can return the phone maybe?
I think perhaps the vibration motor gets stuck.
Also reported by other person on talk sonymobile forum
http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Vibration-issue/m-p/547959#U547959
Sent from my iPad using Tapatalk HD
HarpingOn said:
Ah, if I shake the phone it starters working again.
This has happened once, hopefully I can make it happen again, so I can return the phone maybe?
I think perhaps the vibration motor gets stuck.
Also reported by other person on talk sonymobile forum
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Hi! It was me posting in the sonymobile forum. Do you guys know whats wrong? feels like it could be a software problem...or the touchscreen dont register... What do you think?
I think it's a hardware problem.. As you're saying it is working when you shake it.. So I would recommend you to take it to the service center.. You should get a replacement as it is a defected piece or some hardware malfunction..
Sent from my LT26i using xda app-developers app
Not sure how I can take it to a service centre. There are none that I can find.
Back to the shop, I suppose, but I can't make the problem happen at will
Anyone got a cast iron method of making the haptic go off?
Sent from my iPad using Tapatalk HD
My z1 compacts vibration stopped working when I was texting and would start working again when shaken. I took it into phones4u (my retailer) and wrote a text in front of them until it stopped. They gave me a new handset which so far has had no problems after a week. Hope you can get yours replaced or repaired!
Try searching the service center on their official website or try contacting them using their helpline no.
If not flash your phone with a latest ftf which is available.. It might help you out..
Revert back for more info..
Hit Thanks if I helped you
Sent from my LT26i using xda app-developers app
trex3491 said:
My z1 compacts vibration stopped working when I was texting and would start working again when shaken. I took it into phones4u (my retailer) and wrote a text in front of them until it stopped. They gave me a new handset which so far has had no problems after a week. Hope you can get yours replaced or repaired!
Click to expand...
Click to collapse
I can't make it happen again. Perhaps it won't. If I can't demo the problem I've got no chance.
On the other hand, if it never happens again, *shrug*
Worse, would be if it starts happening regularly a month or more down the line. That'd be more of a problem.
HarpingOn said:
I can't make it happen again. Perhaps it won't. If I can't demo the problem I've got no chance.
On the other hand, if it never happens again, *shrug*
Worse, would be if it starts happening regularly a month or more down the line. That'd be more of a problem.
Click to expand...
Click to collapse
A-ha.
I can recreate it in a few seconds by texting in landscape mode.
Which I never do.
But... It serves to demonstrate the fault.
So, I'm going back to CPW tomorrow with it.
I really hope they let me refund and get a Z1 instead of a compact. The production faults with this handset seem to be growing, even though I actually do prefer the form factor.
Shebe7 said:
It`s crystal clear only a service could decide what to do further. How long having been using it? I asl you because, I`m using my Z1 compact for six months and no major problem appeared
Click to expand...
Click to collapse
You say that like it is easy, but as far as I know there are no Sony Mobile Xperia service centres in the UK, and even if there is one that I haven't been able to find online, it'll be hundreds of miles away.
'Take it to a service center' is just not an option.
It's going back to the shop tomorrow and I'm going to try and get them to refund and I'll get a Z1 instead. If they won't (they don't have to) then I'll check the replacement handset very closely in the shop for the same problems I have on mine (loose screen, stuck vibro motor, flash bleed).
I demonstrated the fault to the salesman who'd never heard of the problem before.
They showed me another handset upon which I created the fault again. Even the diagnostics won't turn on the vibro. Weird.
They had no more Z1C to give me, so I got a Z1 instead.
So now, I have no Z1C any more, but a brand new and so far fully functional Z1
Result
Sent from my iPad using Tapatalk HD
I'm having the same issue with mine, consistently since buying it. Vibrate stops working after typing a few characters, and then the phone won't vibrate for notifications either. if I leave it alone for a while, it will work again, until I type and then it kind of "fades" away to not working again. Shaking it does seem to get it working again, if only for a second or two.
Problem is I bought the phone on Amazon, and there are no service places even remotely near me. I kept the phone hoping the update would fix.. and when it didn't, I was hoping a fix would be released.. but no. I guess I'll send them an email.
My wife's Z1C had the same issue with haptic feedback, but also the sound would cut out at the same time. Indeed, giving the phone a wack would start both sound and vibrations working again. But finally it never turned back on, so had to RMA it....