Develop Bugs

[Review] Samsung UK service and repairs centre.

Finished the review and have to give them a 10/10 for speed and service. Read full review as your experience may vary.
Some background information first. The power button on the phone stopped functioning properly. It wouldn't recognise a long click all the time (would either detect it as two short clicks) as you can imagine it is pretty annoying and for the price I paid (£530 when it came out). This happened when I was AOKP so I thought I some how potched the flash. Went back to full stock 4.0.4 yakju images off Google's webpage and still same problem, it was at this point I knew it must be a hardware problem.
[Sun. 15/04/12 ~ 20:00] - Went on my Samsung account on-line (pre-setup) and asked for a service request. Done all the troubleshooting and asked for it to be repaired, they send me out a letter in which to send the phone (other option is I would pay).
[Mon. 16/04/12 ~ 09:30] - Got a text off Samsung in which it said my service request had been accepted.
[Tue. 17/04/12 ~ 13:00] - Post came and there was my letter inside was a pre-paid special delivery (insured for £500) Royal mail bag, my customer service request form, another form for the company it is going to (get to that in a moment), a list of stuff I had to do such as record tracking numbers and getting a receipt off the post office etc. And finally a bubble wrap envelope to put the phone in. It turns out that samsung doesn't actually fixes there items themselves (atleast in my case) but employees a company called Intercity Mobile Communications to fix it. This company also fixes other devices such as the Nokia Lumia 800.
[Wed. 18/04/12 ~ 11:30] - Sent off the package and got my receipt now its a waiting game.
[Wed. 18/04/12 ~ 20:00] - Tracked the package and it is now awaiting to get sent to IMC.
[Thu. 19/04/12 ~ 14:30] - Package has been delivered to IMC. Now it's a waiting game.
[Thu. 19/04/12 ~ 15:55] - Got a Text from Samsung confirming my phone had arrived and was now being repaired, wow... at this rate its actually possible I could get it back tomorrow (I have high hopes).
[Thu. 19/04/12 ~ 18:00] - Checked My Samsung and its status is Engineer Assigned, so I guess that it won't be here by tomorrow or the end of this week tbh.
[Fri. 20/04/12 ~ 17:30] - Checked My Samsung again and it had been assigned to an Engineer again (?) and now its status is Pending, its the end of the week don't think ill hear much from the over the weekend.
[Mon. 23/04/12 ~ 17:30] - After about three Engineer Assigned on this one day, It say's repair completed twice (woo) nothing yet about it being sent back out.
[Tue. 24/04/12 ~ 11:15] - Got a text from Samsung stating that my phone has been repaired and will be shipping out to me within the next 48 hours.
[Wed. 25/04/12 ~ 20:30] - Checked My Samsung and my phone has been "Delivery in Progress" since yesterday, must have been late because I checked it last at 10pm. So its fixed just waiting for a delivery now.
[Thu. 26/04/12 ~ 18:35] - Checked my mail and no delivery yet status is the same on My Samsung, am going to call the up see what happens.
[Fri. 27/04/12 ~ 09:45] - Got a call back from ICM according to them the package was delivered Wednesday and they had the tracking number to prove it. Went my reception (I live in halls atm). And they put it in someone else's pigeon hole. This is the second time they have mixed my mail up, which shows there incompetence. But yes package was delivered here on the 25th so it was a week from when I sent it off. Very fast so I would say great company 9/10.
ADD ON... Would also like to note that the firmware the phone came back in is the same as I sent it out so they did not simply reflash it as other companies have done. A note was included with a diagram of what they done. Simply says replaced power button. All is well
Click to expand...
Click to collapse

I had to send my phone back to Negri Electronics to be repaired. The received the phone on the 7th of March. As of yesterday they said it could still be another week before I get my phone back. The issue with mine was the wifi stopped working. I'm guesing they had to replace the entire main board. Might as well of given me a new phone if that was the case. I think mine had to be sent to Samsung UK for repair from Negri though. Really missing my Nexus been over a month without it now.

Sounds like a smooth process...
However, does anyone have experience with Samsung's service process if one had to pay out of pocket for repairs (due to a lack of warranty)?

I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!

justanothernoob said:
I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!
Click to expand...
Click to collapse
Sweet, to bad samsung USA don't just fix it you would have it by now
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

Sam's Samsung Warranty Repair Experience - GN Screen Issue
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
Received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
Received the return packaging from Samsung on Thursday (26/04) and returned the phone back on Friday (27/04). Accordingly to Royal Mail, my phone has been held for delivery on Monday (30/04).
A new development took place on Friday (27/04). I got a call back from Samsung because apparently I left a very low score on their satisfaction survey after I last spoke with them. The lady on the phone recorded the conversation and I blurted out everything that ANOVO did on their first repair job. I was told that if they bodge the second repair, my issue will be escalated to a higher department and I might be eligible for a new replacement.
ANOVO received the phone for the second time on Monday (30/04).
I called the ANOVO office on Tuesday (01/05) for an update and the lady on the phone informs me of: 1. Volume and Power buttons have been fixed; 2. Correct phone build (YAKJU) and latest Android OS (4.0.4, IMM76I) has been installed; 3. The scratch on volume buttons has not been fixed because ANOVO wants me (the customer) to prove that they caused the damage.
I did not argue with the arrogant woman on the phone and said I will take up the matter with Samsung directly.
ANOVO dispathced my phone back on Wednesday (02/05).
I received my Galaxy Nexus back from ANOVO on Thursday (03/05) and guess what?
1. Volume and Power buttons are still messed up. There is no tactile feedback and they seem to be stuck and already depressed; 2. Phone has AGAIN been re-flashed with YAKJUXW build and Android 4.0.1 ITL41D; 3. Scratch on volume button still exists. The cover letter which I received this time, is exactly the same (apart from a different engineer's name) and does not even mention the three issues for which I had sent in the phone.
This is crossing the limit. Absolutely appalling service and blatant lies by the ANOVO Repair Company. Some manager from Samsung Call center is going to get a piece of my mind tomorrow morning.
So overall, my first Samsung Repair experience has been extremely poor and my phone has been operated upon twice (sent in for repair twice) and it is still not fixed. This is all with the same repair company - ANOVO. This company (ANOVO) may have fixed the initial issue for which I sent my phone in, but they definitely (perhaps not intentionally) created more problems for me; which they are unable to fix now.
I am trying for a new replacement now since there is no way I am going to send my phone in for the THIRD time, and that too with the ANOVO Repair Company. ANOVO is unprofessional, incompetent and they clearly do not care about what the customer has written in their page long cover letter.
Last update (09/05): Finally - after waiting for nearly a month - I have won my escalation appeal with Samsung. I have now been offered a brand new replacement for the Galaxy Nexus.
It was a fair decision to say the least, after my frustrating experience with the ANOVO repair centre and numerous phone calls to Samsung. I wrote a massive 3 page complaint letter (with all details) to follow Samsung's escalation process, but the end result is worth all the effort.
Just waiting to receive the return pacakaging now so I can return my bodged up Galaxy Nexus. I anticipate the replacement to arrive by mid of next week (15~17 May).
Cheers,
SAM

sidhaarthm said:
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
I will provide an update next week about the rest of my experience - whether Sammy repair my current GN or provide a new replacement.
Cheers,
SAM
Click to expand...
Click to collapse
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

Jameslepable said:
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
Click to expand...
Click to collapse
Well, I never said that I flashed anything myself. In fact, I stated clearly that I received the 4.0.4 OTA from Goolge (in reality the OTA file was the only thing I flashed on my Stock, but Rooted and Unlocked BL GN). But before sending the device back, I relocked the BL, flashed the stock recovery and the 4.0.4 ROM, thus removing the Root in the process. The brightness flicker persisted despite all the aforementioned steps. So in a way, I'm correct in saying that a clean ROM flash doesn't help, but Sammy techs don't need to know my dirty troubleshooting efforts
In my Cover Letter, I requested the techies not to just flash the ROM again since I have established (with a clean wipe/reset) that the issue is most probably not software associated.
Come to think of it, our phones might indeed be in the same Operating Room!
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt

Hi,
have you had any updates from samsung?
I'm in a service request conversation with them at the moment, because my phone randomly reboots itself and gets stupendously hot whilst charging...
going to flash back to stock today and see if that helps. what are the chances they'll outright replace the handset?
thanks

if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10

sidhaarthm said:
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt
Click to expand...
Click to collapse
But could you have waited 23 weeks to buy the phone at a much lower cost?

cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM

Vulcan Road North, Norwich, NR6 6AQ. is A-Novo

cirian75 said:
Vulcan Road North, Norwich, NR6 6AQ. is A-Novo
Click to expand...
Click to collapse
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.

sidhaarthm said:
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM
Click to expand...
Click to collapse
In my case the the address on the package I had to send them had the company name on, also the separate for I had to fill in had specific details for that company
sidhaarthm said:
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.
Click to expand...
Click to collapse
As far as I know my phone is at a company called ICM (see op on Tuesday), it could be dependant on where about in the country you live. Although I wish they would just resend me another refurbished unit while they fix that one, sort of a rotation system.
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..

sidhaarthm said:
@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..
Click to expand...
Click to collapse
Yea just updated the op, been in uni all day.

My OP in this forum has been updated.
In short - I have received a Special Delivery Package from A-Novo today (24/04). I am at work right now and unable to confirm whether A-Novo has done a bodge fix or if my GN has been actually fixed. Nonetheless, I am going to video record my entire unpacking as cirian75 did. Just in case Sammy decide to smartly unlock my bootloader or simply flash a new ROM which changes my product from yakju to something else.

ANOVO - What a let down..
My OP updated in this forum:
I received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
So overall, my first Samsung Repair experience was very poor. The repair company fixed the problem for which I had sent the phone but created more (non minor) problems for me. I will definitely send the phone back and demand a proper fix or a replacement.
---------- Post added at 08:12 PM ---------- Previous post was at 08:10 PM ----------
cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Hi mate, please read my latest post in this thread. I've been let down big time by my first Samsung Warranty Repair (ANOVO).
Can you advice what you did after Anovo bodged your device and sent it back? Did you contact Samsung directly over phone, or did you call the Anovo guys?
Cheers,
SAM

My OP updated in this thread.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
So I now await the Special Delivery pacakge to send my phone off to ANOVO.

Outrageous Story of HTCdev Bootloader Unlocking in Hong Kong and Requiring a Repair

Hey everyone.
So basically, I live in Hong Kong, and there is an official HTC support center.
So I bought an HTC One X from my carrier, and then after a few days, I noticed I had a yellow spot, but before I detected this problem, I already went on HTCdev and unlocked my bootloader. So I called up HTC HK and talked to a guy, he insisted that I am able to fix it for free. Now, don't ask me why my carrier didn't take it in, they said I must bring it to HTC support center in Yau Ma Tei because it was beyond the 7 day in-store exchange warranty.
I sent my phone in the first time because of the screen issue, and it took about a week. They called me and said, that they are unable to replace the entire device because I unlocked the bootloader, telling me it will cost HKD 1800, and I said, NO! I sent it in because of the screen and not the motherboard! They replaced my phone's screen only, and not the entire device. So when I got my phone back, I had the exact motherboard which said "RELOCKED" and my Serial number matched up with my old one. So they had their hands digging through my 12 day old phone. I checked my phone for other defects, and wouldn't you know it, I found out ANOTHER problem on my screen, yellow spots appeared somewhere else as well as either a dead pixel was located in the middle of the screen, or a speck of dust, I'm not sure. So I yelled at them, and they took it back in.
The second time I sent it in, as I said before, was because of the unidentified dot in the middle of the screen AND the relocated yellow tint on the screen. As they stated before, they said they can't replace the entire device due to the unlocking of the bootloader, so they replaced the screen again. I was told to check the phone, and I found hairline cracks all over the phone. I WAS ABSOLUTELY FURIOUS. All those cracks were due to the repair and poor service, **** SERVICE REPAIR. Okay, I calmed down, I sent it back in, and they said they will replace the housing for me. I was infuriated at the fact that after I told them to repair it for me again, they told me that they will now ask a "Senior Technician" to look over this case, in my head I thought "WHAT THE ****, did you ****ing ask a "Junior technician" to fix this HKD5198 phone?" But I let it all slide, and I got it repaired again.
So yes, the last repair was because the casing was cracked. I took it back in, and was extremely dissatisfied with their repair service. So after listening to all the bull**** they told me AGAIN (voided warranty due to bootloader unlock), I verified my entire phone and checked everything, to make sure everything worked and looked good. I left the place with a fully functioning phone with no yellow spots and unidentified black spots on the screen.
I left the HTC support center, which is a 30 minute ride from my home area (Mid-Levels), and went to my service provider (one2free), I requested to see the senior manager of the company, waited for 15 minutes, and then when I saw him, we requested to speak in a private level of the shop. All staff were forced out of the level, and we started yelling at him. After 45 minutes of constant replies saying "We can't replace your phone directly because firstly, your phone is over the 7 day in-store exchange warranty, and secondly, we need to ask HTC for permission first". At this time, it was around 10pm, and he finally gave in because he was a nice person and we were one of the extreme-VIPs with over 10 unlimited contracts per month (HKD 500/number = HKD5000 a month). After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
I missed my beloved HTC One X because of the speed and elegancy, so I decided to head over to 3 HK (Hutchison Telecom HK) and my friend took my Samsung Galaxy S II, then helped me get a brand new second batch HTC One X under his number and I was so happy. Flawless to the perfect detail.
That was my story. You guys have any stories on your warranties and HTCdev unlocks? Post below!

That's one hell of a story xD. Good to hear it all turned out well even though you had to go through all that ****. I want to root my phone but because of these stories I don't want to unlock the bootloader...
I have a small yellow dot on the left side of the screen. It's almost not visible only if you look closely on a white background. It doesn't bother me and I could've gotten worse problems so yeah I decided to be happy with this model.

The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466

Lol @ you yelling at them
And then taking the manager into a level and kicking the staff out to YELL at the manager aswel lol nice problem solving
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Sent from my Galaxy Nexus using Tapatalk 2

Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.

I had a screen problem too but not a yellow spot. If i change the brightness to full and use a black wallpaper you can see a blue spot in the middle of the screen. This is my second HOX after i returned the first one through my carrier in australia because of screen flex and cracking and it took 2 weeks.
Sent from my HTC One X using Tapatalk 2

how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S

BarryH_GEG said:
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
Click to expand...
Click to collapse
Read the entire forum post a few days ago. I sent the device in with a relocked bootloader with the stock RUU reinstalled in it. I know that there was no "illegal software" (as they called it in the other port) present on the device when I sent it in 3 times.
anfozy said:
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Click to expand...
Click to collapse
In Hong Kong, one2free/CSL 1O1O is the most "luxurious" and "prestigious" carriers out there for business and high-end markets, so they state. In theory they are supposed to give out good handsets and not flawed ones. Every handset could be flawed and the manufacturers don't want it to be flawed, but the fact that they had the policy of 7 day in-store exchange and I detected it one day after, is just stupid.
But, I know, we weren't actually actually mad at the person we were talking to, he was just trying to help. The other person who was actually furious was because of the phone. We resulted in a happy ending anyways, and that guy told him he wasn't angry at him, rather he was just angry at the service HTC had to provide. We're not that cold hearted you know
I understand where you're going where you said that reasoning is the best way to handle these types of situations, but then it also requires a bit of yelling, and I'll talk about it below.
BenPope said:
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
Click to expand...
Click to collapse
Yes, you can't please everybody. But have a think about this: How could a repair center do such a crap job that they had to repair it 3 times consecutively? Did they not do a quality check after they fixed the device? I mean, even if I did want to just replace the screen, they should have done it more professionally, not break the casing while repairing the screen.
etismyname said:
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
Click to expand...
Click to collapse
We're not really classified as the "complain society", we just have many lazy people working for high-end companies and don't do ****, try to get rid of their assigned jobs as soon as possible and just slack off. Without requesting (yelling) to see the manager, they probably would just lie to you and say "Sorry! The manager is not here". As soon as they know how furious we are, they wouldn't mess with us and they would do their job properly.
Maybe if you lived in Hong Kong long enough and had the experience of poor service everywhere, you would know that yelling at them to get them to do something is the only way to get what you want.
If we didn't yell at them, they wouldn't have even prioritized this problem and just told us to leave with a broken phone because of a manufacturing defect on the phone THEY supplied.
This message is just to warn people that if you unlock your bootloader in Hong Kong, and you need a repair, they will repair, and not exchange, as many times as you want.
Hong Kong is a good place, but filled with lazy people due to the current social pressures. Let's say you try reasoning with them, without demanding them to look at your current VIP status, they would LITERALLY just ignore you, and tell you that they won't be able to replace it for you.
When you said "A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)", I know where you're going at, you can't have everything. But try thinking, if you had your phone repaired, and then you knew it was an intern who repaired your phone, you would know it was poorly repaired or not, but most likely as your schemas will tell you that experts are more superior in skill that interns.
To be honest, I was fine with my repaired phone. It was the other guy I was with who had a bad day, and demanded that I go exchange my phone at my carrier. I gave my phone to him and went off looking at other phones, and he was just yelling at them in the private room. I didn't know how they actually got it exchanged, but the reasoning guy was there as well, so I guess after some demand to realize priority in this situation, and then 30 minutes of reasoning, everything worked out fine. I got my phone and left, really without saying a word.

Well, I have to agree that the repairwork sounds shoddy. When they fixed my DesireHD, they did great job in Yau Ma Tei.
And yes, service can be bad here.

Can I ask somethin about that famous yellow screen defect and flex issue?
Is it something that the phone comes with from the first day or is it developed gradually?
I mean, if we know that those are the 2 well-known issues, when we buy our phone we can check it for a couple of days and then root. Now, if the problem will develop later, we are in trouble. I'm waiting mine in a few weeks and that's why I ask.

Actually I am from hk lol
We are one hell of an abusive customer is king society.
I worked in service sector for half and it is insanely difficult to please any customers.
People asking for special favors or deals because they are buying expensive items.
I know that sometimes it feels like you have to get the situation serious for them to do anything. But most often when you have to go that far, you are disturbing other customer's who are being serviced.
The manager resolved to those solutions (such as giving a replacement phone when warrenty is void) is actually to shut you up asap. You aren't meant to get repair or replacement once warrenty is void (or so I think it is anyway).
Now that you or your fd has got it, you would feel it is their fault at the start for not just giving you one.
But you ain't supposed to have one.
So don't call them ridiculous, or need to yell to get them do something.
Generally these cases are out of standard routine and not fair for other customers
Sent from my HTC One X using XDA

As stated, I did all this at night, in a special room. No other customers were there, it was dead quiet.
The point isn't that I voided my warranty. It is half of what I'm saying. We were upset of the job HTC did to repair my phone. And obviously its not like they didn't take my phone because of the warranty void, it was that we wanted to exchange a defective phone 12 days after purchase, 5 days beyond in-store exchange. Even 3 has a 14 day in-store replacement service, why does 1O1O only have 7? That's what I'm saying. Hong Kong carriers don't really give a damn if you unlocked your bootloaders, they don't know how to even check, its only the HTC service center that does this.
The point is, I am supposed to be issued a replacement if the phone THEY supplied had a defect and I had to go exchange it three times. They didn't care for bootloader unlocks, they just cared for their stupid 7 day in-store warranty and their lack of support after that.
Sent from my HTC One X using xda premium

SGS2 LTE rooted or not?
Dear Nicholas,
I have been doing exhilarating research about rooting these days because the information available for my phone is a little confusing, really. So I'm quite anxious about making mistakes and all, you know ;-) and getting into trouble like yours.
Now you have just briefly mentioned here that:
nicholaschum said:
After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
Click to expand...
Click to collapse
I just got a new GT-I9210 LTE and the rooting information is very confusing everywhere, people using Skyrocket ROMs and such claiming they're the same, but many saying the soft keys broke. Apparently this particular model doesn't have a solid community of users like Nexus or others. So I'm quite anxious about making mistakes and all, you know ;-)
And I happened to come across your post in another thread titled "[Q] Samsung Galaxy S II LTE Root [SOLVED]" from May 9, where you said that you successfully rooted SGS2 LTE (your mentioned specs exactly match mine) and your soft keys and everything works perfectly.
Now, I'm not trying to catch you out or anything, I was very excited when I found your instructions there first but I am just wondering, is this the same phone you are talking about here and there?
I would like to follow your method if it really worked.

Wifi + Bluetooth not enabling anymore

Dear Forum Members,
I don't know what to do anymore. I am at your mercy. Tried everything I can. Can't seem to solve it myself.
I bought me Samsung Galaxy Tab S 10.5 SM-T800 1 1/2 years ago and was extremely happy with it. Everything worked like a dream. I rooted it after a few weeks because I wanted to get a network going. No problems at all. A few days ago I turned it on and I didn't have any Wifi and Bluetooth was also not turned on. I don't use Bluetooth but it was on at default. I tried working with my router, modem, you name it, it wasn't my connection, so then I tried the tablet itself. Some people said it was SideSync, so I removed that, didn't do anything. I was still using android 4.4.2 so I installed 5.0.2 unrooted and that didn't do anything. After that I wiped everything and went to factory default, no difference. In the end, I looked everywhere, even removed the back panel to see if a connection was loose but everything looks fine. I did another clean install from a firmware installed from the Samsung website to make sure and still, same problem.
I rooted the device, so my warranty is gone.
I don't know what to do now. I use the tablet a lot but mostly online but can't anymore.
I would be very grateful if someone could help. This tablet means a lot to me. My little Sammy :crying:

Nobody?
Edit: Have tried starting in safe mode and nothing changes.
It did work one morning for like half an hour for some reason. Very strange. Then it stopped working again. It does now sometimes show some networks in the area and bluetooth does work sometimes but it wifi and bluetooth disconnects immediately if you connect.

I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*

statustray said:
I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*
Click to expand...
Click to collapse
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:

Giant Shadow Lurker said:
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:
Click to expand...
Click to collapse
Oops.... I forgot to mention it... but yes my device was repaired. It had root going to the shop and they didn't say anything about it being rooted. I am just not exactly sure of what they fixed so I think I am going to call in tonight and see what they did to resolve the issue.
So far, so good with it.
Here's what I hate though.... there's 1000s of folks all experiencing this very same problem as what we were experiencing. My warranty is up in just a few days because i didn't purchase an extended warranty from the place I purchased it from (BestBuy). I don't even know how long the warranty is on whatever repairs that they did. *Yikes*
BUT, I am glad you were able to get your issue resolved as well. That's awesome!

I think it's a design flaw in the first few models. Most devices these days have problems at the beginning when they come out. Dare I mention the XBOX360 that was a problem for it's entire run. I had the luck of only having to repair one but I have known people who had to send in multiple or buy multiple new ones. I probably sound like a grandpa at 28 years old but they don't make things like they used to. They test things in the field on paying customers and that is horrible. Same even counts for pharmaceutical products, it's horrible. But people buy and if demand keeps asking, they keep pumping stuff out. It's not about making a product to be proud about, it's about money, and making money as fast as possible. It's understandable to a degree, but the extremes most companies go to is just ridiculous and the people they hurt with it is even worse. But the market is also way to competitive to not do those things. They would go bankrupt in a year or less if they would do it in a fair and honest way. The world isn't fair and honest. It's a bitter view on the world and the market but these wonderful devices get made in horrible conditions by people that get payed horrible wages commanded by people that get payed incredible wages. In the end, there have to be people that are on the losing side and that are often customers and laborers. And normal people can't win from a big company, whatever they do.
Sorry for the rant. I feel very strongly about injustice in jobs and the unfairness in the world. I really wish we could go back to a time where people are proud of the things they make and sell and everyone would profit from it in some way.
What I have noticed ever since my tablet returned is that my battery is lasting much longer. Maybe it's the new motherboard or they put in a new battery pack. Have you noticed this as well after the repair?

Has anyone tried keeping their Galaxy bombs after the replacement came in the mail?

Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?

I don't see how they can know you haven't sent it out. Correct me if I'm wrong.

NIKKOTUASON said:
I don't see how they can know you haven't sent it out. Correct me if I'm wrong.
Click to expand...
Click to collapse
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.

Cycloneon said:
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.
Click to expand...
Click to collapse
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...

NIKKOTUASON said:
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...
Click to expand...
Click to collapse
That is if the recycling company actually records the imea of every device they receive before "recycling" them or if they just report raw numbers.
Several in the Canadian thread have made it clear they have been sent the return box even when they already returned their phones.
It will be interesting to see what documentation is included. I am planning on saving screen shots of my return tracking email showing the old device delivered just in case.
Sent from my SM-N930W8 using Tapatalk

speaking of which those in canada who have had a replacement device sent did samsung email you? they said the devices would start shipping on the 22nd but still nothing:s

I got another email saying they'd start on the 27th, then today replacement came in with an extra box with a return label already on it.
No other documentation included. I even had to call in and ask for an unlock code for my new note 7, it wasn't provided automatically like with the original one.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
Really! Behave yourself. You must be aware of the dangers of keeping such a mobile or even worse the consequences of selling it or even giving it away. Send it back. Samsung have dealt with this situation in a very odd way. They began with good professional intentions the situation then went down hill and for many the scenario has turned into a farce.
One thing for sure if and when you receive your replacement you must return your old device. It is the correct thing to do.
Ryland :good:

I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...

THS1989 said:
I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...
Click to expand...
Click to collapse
And it can keep your hands warm and be used to light a log fire
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app

ekerbuddyeker said:
And it can keep your hands warm and be used to light a log fire
Click to expand...
Click to collapse
It actually runs dead cold.... My replacement is much warmer.

Did it come with a prepaid label?? If so that's mostly likely how they are tracking it

THS1989 said:
It actually runs dead cold.... My replacement is much warmer.
Click to expand...
Click to collapse
Same here. I'm having so many issues with the replacement unit. The screen sensitivity issue is making the phone so hard to use, it loses power much quicker, and it gets quite warm. This whole experience has been painful.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
omg sent to the recycling company ? remove the batteries and send them all to me lol

They will eventually send an update to all Note 7 phones that will disable them. So return the phone. They can track if your phone is in use or not.

for anyone who has broken.. smashed.. lost the spen... broke the sim holder.... this must be a godsend. what would have been expensive repairs... now they are entitled to new phone because of the battery. I would get great pleasure handing over a smashed phone and getting new one

Has anyone kept the s pen or sim tray or accessories? Do they just want the phone itself back?

I was advised to send EVERYTHING back in the box exactly as it was originally delivered - so that's what I did. The replacement is complete (as if buying a new phone) and the delivery guy asked for the return package. That's what he got after I'd factory reset. I'd previously backed everything up to Smart Switch on my pc.

Here in the UK, the delivery guy had a deliver & return consignment. So I had no choice but to return it. I bought direct from Samsung store online. Sent everything that was in the box back.
Thinking about it now I'm glad I did. No come backs from Samsung. The deals done & I have new replacement device that is perfect so far.
Glad it's all over now & I can get on with enjoying this fantastic device.

Instructions for me seemed to imply to just send the phone itself. And along with the phone there is no other documentation that would be sent to the recycling company. So they would need to turn it on to check the imei and possibly even factory reset it if I leave my password on. This all seems to point to them not really being able to determine whether it was actually sent or not. That said, seems like I'd be able to, at the least, keep an extra s pen and the in box accessories. That in itself would more than make up for the pain of exchanging. I just hope i don't have issues with the replacement like some people on here.

Repair for cracked screen

Has anyone had a cracked screen repaired? Google told me they don't do that because it's not covered under warranty. I get that I have to pay for it, but they said they don't repair that and I have to find a 3rd party. A repair shop told me the screen isn't available to order.
I find it hard ti believe that if the screen breaks that's just the end of it.
Thanks

badwiring said:
Has anyone had a cracked screen repaired? Google told me they don't do that because it's not covered under warranty. I get that I have to pay for it, but they said they don't repair that and I have to find a 3rd party. A repair shop told me the screen isn't available to order.
I find it hard ti believe that if the screen breaks that's just the end of it.
Thanks
Click to expand...
Click to collapse
As you can see from the attached tear down, this is a formidable task > https://www.ifixit.com/Teardown/Google+Pixel+C+Teardown/62277
I did a quick Google search and got zero results for replacement screen.

Formidable for me. But they're Google, manufacturer of the Pixel C. That would seem to put them in a unique position to know how to repair it. And they probably know where to get the screens because they make those too.
But what's really odd is that they didn't know who does repairs. I'm not exaggerating or embellishing. After she put me on hold for a while she said she didn't know and that I should try looking around at the mall.
I have a message with their forum and maybe I'll try calling them again. It has to be a mistake.

This just happend to me 2 weeks ago when I managed to drop my beutiful Pixcel C and destroy the screen. I was furious with myself. Screen still worked, touch was fully responsive, but it looked bloody horrible. I tried searching online also to no avail. In the end I contacted the Play Store support team by phone (I'm in Ireland, but I think it was a UK call centre I was talking to). I explained my situation to the rep, and he put me on hold for a few mins while he talked to technical support. When he came back, he asked me to email him a few photos to show the damage (he mailed me his address and asked that I just reply with the photos). Following day I got an email from a different rep, who said they were going to RMA my damaged tablet, and that they would send me new one by following through on a link they sent me to the play store where I could order the replacement, but the offer was only available for 24 hours. In the email, it did specify that I would not be charged for the replacement tablet, but failure to return the old one would mean my card be charged in full for the cost of the replacement. Also, "if it was determined that the damaged tablet wasn't a warranty defect, my card could be charged up to the cost of the replacement device". I sent another email to clarify this point to say that this WAS NOT a warranty issue, and I fully expected to pay the repair costs, but not up to the full value of the tablet. If this was the case, I would just be better off ordering a replacement tablet from the store as normal, because if I send back the damaged tablet (which still worked fine), get billed the full cost of the replacement unit, I still end up with one tablet but have paid full price for the new one......whereas if I just bite the bullet & order from the store, I pay the same amount and still have the old tablet as a spare? They never responded to this mail, and as the time was running out on the 24hr window for the offer......wisely or not, I pressed the button to order the replacment unit from the link they provided.
Google shipped the new tablet within 24hrs complete with return prepaid UPS labels & instructions. They put a hold for €509 on my c/card, but have not actually taken the money. The damaged tablet was recieved back at their wharehouse in Germany today (according to the UPS tracking info), but I haven't heard anything yet from Google about how much they're going to bill me. If they charge me the full cost, I will NOT be a happy camper, but currently, I love how they took care of me.
I will update again when I hear anything back about what they'll end up charging me. Hope this info might help.
Colm.

Colm, the wording you mentioned is there to handle issues like accidental damage [which yours is] being passed off as a warranty damage. but the emails are in your favor in that you fully explained the situation and google offered an exchange knowing it was accidental damage. i don't think it was worded specifically to your situation , rather all standard situations. this is to protect google from the cases were owners basically try to pass off accidental damage as warranty damage , which you did not attempt to do. whenever i contact google on product issues i use chat so i have a transcript. but you used email so basically no difference. i think google is handling your situation as a goodwill item meaning they will gain more in just sending a replacement via having a very happy customer than they would by having you unhappy and maybe not wanting to ever purchase another product.

If that turns out to be the case, never mind happy, I'd be bloody ecstatic! But, I won't get my hopes up till I get some kind of confirmation from the big G. And yeah, in all my communications, I make it very clear this was not a warranty issue, and I fully expected to pay something for the repair to the damaged device.
I'll post again here if/when I hear back from G.
C.

Google replaced my device. They said they were sending a refurbished unit with no charger, and they sent me a new retail package (with charger.)
I've had some grief with this tablet, but replacing it after I dropped and broke it is pretty awesome. And even though I've been okay with the little Galaxy Tab S2 8.0 I had replaced it with, I couldn't wait to get this back. I don't care if it's a little bit heavier than something else. I love my ginormous Pixel C.

Did you guys by an extra warranty or was it included?

My screen just got smashed. How and who did you contact at google? Hopefully I get the same response.

Any suggestions for current (Oct 2018) screen replacement ?