Develop Bugs

Broke screen

I dropped my phone today for the first time which caused the screen to badly crack, it still runs good but obviously i'm not happy. i'm within the 30 day window for verizon, would this apply? Not sure what to do, help would be appreciated.
Sent from my ADR6300 using Tapatalk

I think that calling Verizon would get you the best answer. Hopefully, you got the phone with insurance.

Told the guy to add insurance and he didn't, his bad for not doing, my
bad for not checking. Considering adding insurance, dealing with a broken screen for 3 weeks or so, then filing a claim.
Sent from my ADR6300 using Tapatalk

There are places that replace screens on iphones, this one is very new, but should be available.
Email these people and see if they have it just not up on their site yet.
http://www.pdasmart.com/pda-phones-screen-center.htm
Also did you break the screen or the digitizer?
Was the phone in a case?
Did it have the screen protector?
This could be useful information for all of us.

Just the glass screen, lcd still perfect, no protector or case. Checking the website now, thank you all very much
EDIT: did not see anything on the site. Thinking of adding insurance tmrw, and getting a screen protector to cover glass so I don't risk cutting myself.
Sent from my ADR6300 using Tapatalk

Extended Warranty
Is there any possible excuse the warranty would cover regarding a broken screen? I can't think of anything that won't end up being my fault. If anyone good at legal garble could help I would greatly appreciate it. Thank you.
http://support.vzw.com/terms/products/extended_warranty.html

You can just tell them you dropped it. Make sure you get the total equipment protection. Being that the DI is so new you may get a new phone not a refirb. Without INS I still think you fall under the MFG warranty but it won't cover a dropped phone.

Added insurance, as a guideline, how long should I wait before filing a claim? Any ideas?
Sent from my ADR6300 using Tapatalk

It should say somewhere on the website. It is usually a 30 day waiting period to discourage people from doing what you are doing. From what I see, there is a 30 day wait and a $89 deductible.

Didn't see anything on the site, sadly my phone fell out of my pocket getting into a truck at work this morning, good thing I have insurance
Sent from my ADR6300 using Tapatalk

Here is the web site to file a claim...give it a go!
http://www.phoneclaim.com/verizon

I wanna see a picture of this cracked screen.. just curious.

UgXvibe said:
I wanna see a picture of this cracked screen.. just curious.
Click to expand...
Click to collapse
Added a few pictures...Just glad the phone works as is, except for the slowly moving red blob moving across my screen...not good haha. Thanks for everyones help!
Was gonna make a joke about having root(I don't), but it's probably still to soon. lol

Ouch, I think I would cry.. good luck to ya.

Ouch is right.
I emailed HTC asking about replacement screens and they have not got back to me.
I know they will be available, but I don't know when.

Thanks for the sympathy guys, tried to file insurance claim today, not surprisingly I have to wait due to backorder.
Got an email from the guy at
http://www.pdasmart.com/pda-phones-screen-center.htm he will be getting screens for the DI next week, hopefully that can help someone else.
EDIT: Thanks for the site Lino.
Sent from my ADR6300 using Tapatalk

when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible

when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
Click to expand...
Click to collapse
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
Sent from my ADR6300 using Tapatalk

tcberg2010 said:
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
Click to expand...
Click to collapse
You better get a good case and screen protector this time sir!

You better get a good case and screen protector this time sir!
Click to expand...
Click to collapse
Oh trust me I will be. Getting a zagg screen protector, still looking around for cases.
Sent from my ADR6300 using Tapatalk

[Q] Question on Cracked Touch Panel

Hey there all, I originally bought the good ol' Samsung Epic a few months ago with a bad ESN and a slightly cracked touch panel at the bottom. I have since activated on PagePlus (am looking for a replacement carrier, see page 2 of this thread if you would like to help with that ) which makes the ESN problem semi-moot for now, but I have noticed that what was only a minor crack on the "menu" key seems to have morphed into three hairline spiderweb cracks going up and across the lower half of the display. They're not too distracting, but it seems they are getting worse without "turbulence", and after my experience attempting to replace the touchpanel with the same problem back on the HTC Diamond, I am now very very leary of screwing this up again (I tried peeling the touchpanel off the Diamond and discovered that it is stuck to the stupid screen so tightly that you destroy the screen by attempting to remove the touchpanel).
What I want to know is, has anyone tried this, and is it feasible to replace just the touchpanel without breaking the screen? And please, before you ask (because I've seen this in every other thread I've looked in), a warranty repair is not an option. One thing I had been reading about was that some Sprint stores had been doing a sale where it could be fixed for $35, I was wondering if that was still going on, but it's okay if it's not.
Thanks in advance.
- 2B

There are youtube videos that make the process easier. The EASIEST way would be to replace the whole top half with this http://item.mobileweb.ebay.com/viewitem?itemId=370562568610&cmd=VIDESC&index=23&nav=SEARCH&nid=96831014597 and you don't have to de-attach your glass, just the back part to get to the flex cables. You might be able to get the sprint store to replace for $35 but not likely.

Maui4x4 said:
There are youtube videos that make the process easier. The EASIEST way would be to replace the whole top half with this http://item.mobileweb.ebay.com/view...md=VIDESC&index=23&nav=SEARCH&nid=96831014597 and you don't have to de-attach your glass, just the back part to get to the flex cables. You might be able to get the sprint store to replace for $35 but not likely.
Click to expand...
Click to collapse
If you can point me to exactly where on YouTube it tells how, that would be ideal 'cuz I already searched but came up rather emptyhanded.
100+ dollars is quite a lot to pay for repairs on a machine I bought for fifty anyway. I'm thinking more in the five to ten dollar neighborhood.
- 2B

You didn't buy it from Sprint, it's not activated on Sprint and it's got a bad ESN, so it's unlikely that a Sprint store would touch it (Bad ESNs often mean stolen, so taking it to Sprint might mean a big mess). Your best bet is to find a parts donor on EBAY or sell this as a parts donor. The 35 dollar thing isn't a sale, that's what Sprint charges for repairs on their phones in most cases.

poit said:
You didn't buy it from Sprint, it's not activated on Sprint and it's got a bad ESN, so it's unlikely that a Sprint store would touch it (Bad ESNs often mean stolen, so taking it to Sprint might mean a big mess). Your best bet is to find a parts donor on EBAY or sell this as a parts donor. The 35 dollar thing isn't a sale, that's what Sprint charges for repairs on their phones in most cases.
Click to expand...
Click to collapse
This, plus we'll only work on phones that are activated.
Trying to remove the LCD from the glass is next to impossible; the samoled display is so thin and glued so tightly to the class that I've never been able to do it successfully. Your best bet is to just buy a whole screen unit as the previous posted mentioned. Replacing it is a cinch.
Sent from my SPH-D710 using xda premium

squshy 7 said:
Trying to remove the LCD from the glass is next to impossible; the samoled display is so thin and glued so tightly to the class that I've never been able to do it successfully. Your best bet is to just buy a whole screen unit as the previous posted mentioned. Replacing it is a cinch.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
i was able to remove it with my heat gun. i was going to try to replace the leds under the buttons with colored surface mount leds. unsucsessful, but i did remove the lcd from the glass.
---------- Post added at 02:54 PM ---------- Previous post was at 02:53 PM ----------
kainppc6700 said:
If you can point me to exactly where on YouTube it tells how, that would be ideal 'cuz I already searched but came up rather emptyhanded.
100+ dollars is quite a lot to pay for repairs on a machine I bought for fifty anyway. I'm thinking more in the five to ten dollar neighborhood.
- 2B
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=IeO89VGAPuU
here ya go 2bunny.
so ppcgeeks must be superdead if your over here now.

Ah ppcgeeks... reminds me of my vogue. But honestly I would doubt that you can replace the screen for 10 dollars. These are expensive... samsung themselves won't even sell replacements.
Sent from my SPH-D700 using Tapatalk

I've been dealing with the same situation on my wifes phone (cracked glass, not the ESN/unactivated issue). Bottom line, the YouTube link posted above is a very good tutorial on tearing down the Epic, and the vendor who posted it also sells the parts needed. What I've found, as others alluded to, is you basically need to replace the whole screen and digitizer in this situation, due to the SAMOLED LCD technology. something like a 120 dollar part from the vendor I mentioned.
this next part is moot for you because I also doubt Sprint will touch your phone without an account/activation etc., but...for those who are curious...
the best I could get from my local Sprint repair center the manager agreed to replace the screen (I do have the TEP plan btw) on my wifes phone in exchange for buying from them 100 bucks worth of accessories. Reason being, technically a broken screen is an insurance issue, something not due to hardware or software failure/malfunction, unlike the speaker/vibrator module that just went out on my own Epic and they replaced for free (would have been 35 bucks if I didn't have TEP). So instead of my paying my 100 dollar deductable on the insurance and getting a reman. phone, I can get my wifes phone fixed and get something for my 100 bucks. He called it "win-win". While that is true in one sense, it still kind of rubs me the wrong way. But what choice do I have? Fix it myself for more than the 100 dollar deductible, live with it, or buy 100 bucks in accessories from them? Ah yes, business is business I guess..

The epic is really tricky to only replace the TSP. Not impossible, but it has a ton of adhesive around the entire inner lip of the front housing, so like previously mentioned, a heat gun or blow dryer is absolutely required. A pry tool and a small Phillips screwdriver is also needed. As well as patience and care.
Sent from my SPH-D700 using Tapatalk

mookdawg7 said:
I've been dealing with the same situation on my wifes phone (cracked glass, not the ESN/unactivated issue). Bottom line, the YouTube link posted above is a very good tutorial on tearing down the Epic, and the vendor who posted it also sells the parts needed. What I've found, as others alluded to, is you basically need to replace the whole screen and digitizer in this situation, due to the SAMOLED LCD technology. something like a 120 dollar part from the vendor I mentioned.
this next part is moot for you because I also doubt Sprint will touch your phone without an account/activation etc., but...for those who are curious...
the best I could get from my local Sprint repair center the manager agreed to replace the screen (I do have the TEP plan btw) on my wifes phone in exchange for buying from them 100 bucks worth of accessories. Reason being, technically a broken screen is an insurance issue, something not due to hardware or software failure/malfunction, unlike the speaker/vibrator module that just went out on my own Epic and they replaced for free (would have been 35 bucks if I didn't have TEP). So instead of my paying my 100 dollar deductable on the insurance and getting a reman. phone, I can get my wifes phone fixed and get something for my 100 bucks. He called it "win-win". While that is true in one sense, it still kind of rubs me the wrong way. But what choice do I have? Fix it myself for more than the 100 dollar deductible, live with it, or buy 100 bucks in accessories from them? Ah yes, business is business I guess..
Click to expand...
Click to collapse
My screen broke no TEP nothing and I got a refurb for $35 all depends on where you go.

ac16313 said:
My screen broke no TEP nothing and I got a refurb for $35 all depends on where you go.
Click to expand...
Click to collapse
Damn you! Lol!
Sent from my SPH-D700 using XDA App

ac16313 said:
My screen broke no TEP nothing and I got a refurb for $35 all depends on where you go.
Click to expand...
Click to collapse
But, it didn't have a bad ESN, no?
Sent from my SPH-D700 using Tapatalk

azyouthinkeyeiz said:
But, it didn't have a bad ESN, no?
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
That's true^^^

azyouthinkeyeiz said:
But, it didn't have a bad ESN, no?
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Exactly, a little known fact is we will repair or replace any phone (except for things that would normally have to go through the insurance company) for 35 without TEP.
Sent from my SPH-D710 using xda premium

squshy 7 said:
Exactly, a little known fact is we will repair or replace any phone (except for things that would normally have to go through the insurance company) for 35 without TEP.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
both stores nearest to me both claim that that policy has been discontinued for some time.

SAMSUNG REPAIRS Reply
squshy 7 said:
Your best bet is to just buy a whole screen unit as the previous posted mentioned. Replacing it is a cinch.
Click to expand...
Click to collapse
Crap, that is exactly what I feared. I guess I'll have to find either a whole screen unit or a donor handheld if I want to get this fixed.
austin420 said:
i was able to remove it with my heat gun. i was going to try to replace the leds under the buttons with colored surface mount leds. unsucsessful, but i did remove the lcd from the glass.
---------- Post added at 02:54 PM ---------- Previous post was at 02:53 PM ----------
http://www.youtube.com/watch?v=IeO89VGAPuU
here ya go 2bunny.
so ppcgeeks must be superdead if your over here now.
Click to expand...
Click to collapse
Heh. Yeah, they've been brainwashed into thinking mostly that Windows mobile 7 is a smartphone platform and it's just not as useful of a community anymore as it used to be.
schnowdapowda said:
Ah ppcgeeks... reminds me of my vogue. But honestly I would doubt that you can replace the screen for 10 dollars. These are expensive... samsung themselves won't even sell replacements.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Honestly, that was just a price guess. I can't find a single one on eBay .
mookdawg7 said:
I've been dealing with the same situation on my wifes phone (cracked glass, not the ESN/unactivated issue). Bottom line, the YouTube link posted above is a very good tutorial on tearing down the Epic, and the vendor who posted it also sells the parts needed. What I've found, as others alluded to, is you basically need to replace the whole screen and digitizer in this situation, due to the SAMOLED LCD technology. something like a 120 dollar part from the vendor I mentioned.
this next part is moot for you because I also doubt Sprint will touch your phone without an account/activation etc., but...for those who are curious...
the best I could get from my local Sprint repair center the manager agreed to replace the screen (I do have the TEP plan btw) on my wifes phone in exchange for buying from them 100 bucks worth of accessories. Reason being, technically a broken screen is an insurance issue, something not due to hardware or software failure/malfunction, unlike the speaker/vibrator module that just went out on my own Epic and they replaced for free (would have been 35 bucks if I didn't have TEP). So instead of my paying my 100 dollar deductable on the insurance and getting a reman. phone, I can get my wifes phone fixed and get something for my 100 bucks. He called it "win-win". While that is true in one sense, it still kind of rubs me the wrong way. But what choice do I have? Fix it myself for more than the 100 dollar deductible, live with it, or buy 100 bucks in accessories from them? Ah yes, business is business I guess..
Click to expand...
Click to collapse
Well, spending a hundred dollars on a fifty dollar phone like that sure is outta the question. I'm going to probably cap the budget in this repair to about $35.
ac16313 said:
My screen broke no TEP nothing and I got a refurb for $35 all depends on where you go.
Click to expand...
Click to collapse
Nifty - I will have to check on local cell phone shops. Would it be worth it to try places that don't sell Sprint equipment?
squshy 7 said:
Exactly, a little known fact is we will repair or replace any phone (except for things that would normally have to go through the insurance company) for 35 without TEP.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Great, can I get that?
- 2B

MINOR BUMP AND INQUIRY Reply
squshy 7 said:
Exactly, a little known fact is we will repair or replace any phone (except for things that would normally have to go through the insurance company) for 35 without TEP.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
If I did that, how soon would you send my phone back?
- 2 Bunny

Here's a new lcd/digitizer for $42.99
http://www.atechport.com/genuine-or...lass-lens-replacement-for-sprint-version.html
Sent from my SPH-D700 using xda premium

amateurhack said:
Here's a new lcd/digitizer for $42.99
http://www.atechport.com/genuine-or...lass-lens-replacement-for-sprint-version.html
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Interesting. With shipping it comes out to about 45 or 46 dollars, which is just below the going rate on eBay. I was hoping to pay a little bit less, but I'll keep this one in mind.
It isn't actually an LCD though - it is just the SAMOLED mislabeled, right?
- 2B

Yeah, its the oem part. I'm just too old-school and lazy to write amoled.
=)
kainppc6700 said:
Interesting. With shipping it comes out to about 45 or 46 dollars, which is just below the going rate on eBay. I was hoping to pay a little bit less, but I'll keep this one in mind.
It isn't actually an LCD though - it is just the SAMOLED mislabeled, right?
- 2B
Click to expand...
Click to collapse
Sent from my SPH-D700 using xda premium

Galaxy s2 t989d screen cracked

Can anyone tell me where can I buy a kit for my samsung galaxy s 2 t989d?
My son dropped the phone and display cracked and now its all black
Sent from my Galaxy Nexus using xda premium

Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA

or you could send to Samsung directly for official repair and 90 day warranty for $160 (including shipping)
Sent from my SGH-T989 using Tapatalk

Check warranty before anything
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases

techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
Click to expand...
Click to collapse
I actually work for Samsung and set up warranty repairs for phones the phone is OOW by condition. there will be a charge to fix, which is right about $160 to repair. but it creates a 90 day warranty on the device.
you can call
1-888-987-HELP (4357)
or 1-800-SAMSUNG
located on Samsung website
Sent from my SGH-T989 using Tapatalk

techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
Click to expand...
Click to collapse
You breaking the screen is not covered under warranty.

Thanks for the info...I called samsung they gave me a number in Montreal Quebec...
They said phone not under warranty...
Called the other number they gave but they will not sell me the part and to repair will cost $275.00 plus tax
Sent from my Galaxy Nexus using xda premium

Who's your carrier and did you buy insurance ? For 7 bucks a month T-mo will replace no matter what or how something happens to your phone, including loss, (or kids). Last I checked $130.00 deductible, but for a 500.00 phone I'd say worth it. Just be sure they don't try to palm off a refurbished phone to you.

camalus said:
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
LOL, my kids are the same way with my phones and tablet, but I let them play on carpet and in the car ONLY! If there's a chance, they already know the answer.

I'm in the same boat with a cracked screen, does anyone know if there is a resin of some kind. Also I just had this phone swaped out by tmobile and I might be able to play a warranty card. This would be a really good bussiness if someone could come up with a crack screen resin . I have serched and only found one you tube video, but they are not selling a product.

My carrier is Telus..But when I purchased the phone I didn't need insurance cause it was for me.
Then comes the new Samsung galaxy nexus so I got it and gave my son my s2x...1 week later he.drops it
I'm waiting for a few friends I have in China to see what they can do
Sent from my Galaxy Nexus using xda premium

I just recently cracked my screen on my phone and I had it replaced. I had hd2 before that and I dropped on the ground and I had it replaced. T-mobile works with Asurion. I'm sure Asurion will ask you for the deductable which is about 130 dollars so go ahead and give them a call. They send you another phone by next business day. Make sure you explicitly request a new phone. 866-268-7221. This is Asurions number for tmobile clients.

Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium

airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
Click to expand...
Click to collapse
Pics or it's not true
Also how did you go about the repair, please do tell !

airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
Click to expand...
Click to collapse
Do you remember where you got the part? I am having a hell of a time finding one. I am looking for the lcd and a screen replacement for a decent price. The only one I found was $130 on ebay.

They go for about $65 used, grade B-C. New ones are $100+-, MAKE SURE U ORDER THE RIGHT ONE! These phones can be completely taken apart and reassembled in less than a half hour. Any questions, hit me up.
Sent from my SGH-T989 using xda app-developers app
---------- Post added at 11:10 PM ---------- Previous post was at 11:00 PM ----------
Yeah, u can buy NEW, but as soon as u turn it on....ITS NOT NEW ANYMORE! A "fully working" used one is just as good, believe me, I fix about 6-8 phones a week for fun and also so my friends dont take their phones in to get fixed just to get taken for hundreds and hundreds of dollars when IT DOESN'T REALLY COST THAT MUCH TO FIX PHONES.
Sent from my SGH-T989 using xda app-developers app

Used display
Some S2 used displays have a dead pixels or gray lines. Which is getting worse with the time. Mine looks like "zebra" especially in the cold weather. So better to invest in a new one. Ebay has it for about $100 now.
Just FYI.

A new screen is roughly $90-100 on Flebay. I won't be fixing the t989 I found in my Pile 'O Junk, as it still works fine. Could probably buy a whole new one for that price.
However, the LG E970 with the broken glass and digitizer is going to get a new display... for only $75.

I got 2 t989's with serial numbers about 200 apart, both had cracked screens, I bought a new screen for (at the time) $145, then id swap motherboards once in a while for kicks, then my buddy wanted to buy one so I put one together all complete, damn near brand new condition, and noticed when people called they couldnt hear us (him), like as if the mute was on. Also, I shot some video with the camera and was saying TEST TEST 123 and played it back and couldn't hear anything. Any suggestions?
Sent from my SGH-T989 using xda app-developers app

exchange?

so i was wondering if i should exchange my note 2 for another note 2. today i saw on my screen a small scratch that you could only see when the screen is off. its nothing bad but considering i just got the phone less than 2 weeks ago its bothering my like crazy. i did not drop it and i think i got it when taking the phone in and out of my pocket. i ordered a screen protector last week but because of sandy (i live in nyc) most of my packages were delayed. so my question is should i return it to tmobile for a new one. i have up to nov 9 to return since thats the 14 day policy and i could just make up some bs about the bluetooth or wifi not working properly. (please i dont want a lecture about the moral issues of this but considering the price i paid and how new it is im sure most of you would second guess and consider this option)

If they notice it they won't take it more than likely

JFizDaWiz said:
If they notice it they won't take it more than likely
Click to expand...
Click to collapse
thats the thing. you will only see if when the screen is off and at a certain angle. lol. its a very light scratch but i know its there and i cant help but keep looking at it and trying to "buff" it out. lol. i know im being anal about it but i hate scratches especially when i just got the phone.

the tmobile store in a mall in NYC said $50 restocking fee when i wanted to exchange my white note 2 for a titanium note 2

You aren't being anal. I would feel and be the same way.. I thought our phone had Gorilla Glass?.. My last phone the T-Mobile SGS4G had Gorilla Glass. I NEVER used a screen protector (love the feel/slide of the glass) and it didn't get the slightest scratch on the screen. I had that phone for over 2 years.. I would expect the same from this phone if it has Gorilla Glass.. Just saying

i would recommend that you instead of taking it to a store, call 611 and tell them that the speaker or w.e is not working. they will replace it with a new unit free of charge.

Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.

OwenW71 said:
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
Click to expand...
Click to collapse
That's jacked up tmobile wouldn't take care of a defective phone they sent you. Poor CS! I hope you get a good one this time!
Sent from my SGH-T889 using xda premium

OwenW71 said:
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
Click to expand...
Click to collapse
Really? Hmm.. Not sure what to do now.. Lol. I mean it's not worth the hassle if I have to jump through that many hoops for a new phone.. Ughhh I just got my screen protector too.. You think it would be worth the hassle to try for a really light/fine/superficial scratch?
Sent from my SGH-T889 using Tapatalk 2

bapurado said:
Really? Hmm.. Not sure what to do now.. Lol. I mean it's not worth the hassle if I have to jump through that many hoops for a new phone.. Ughhh I just got my screen protector too.. You think it would be worth the hassle to try for a really light/fine/superficial scratch?
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
Dude dont waste your time! Keep the phone you have! Tmobile will not replace a new one just bc your phone has a light scratch!!
Sent from my SGH-T889 using xda premium

I am waiting for the "I dont use screen protectors because the screens dont scratch" crowd to respond.
That being said, I doubt the screen was scratched when you got it. Not exactly sure why you would feel ok exchanging it for something you did, even if it was an accident.
Sent from my SGH-T889 using xda premium

My girl put a scratch on my phone by accident ... was very light but i couldnt deal with it.
Odin flashed a kernel and radio for another phone on my N2 and it wouldnt boot... took it to tmo (within the 14/30day period) got a brand new phone....Im keeping the plastic on it till my screen protector and case come this time

Need help making a decision...

Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2

Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device

elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
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I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
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I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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So they want me to send this one back, and when they receive it, they will send another one back..
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If I get the original one back, does anyone know if they can tell I had it apart?
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I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
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elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
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Did you call? Are they sending your original back?
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monkeypaws said:
Did you call? Are they sending your original back?
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I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
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