I picked up an E4GT a couple weeks ago, had been just playing around with it, flashing a couple ROMs and such, so I decided to replace the phone I currently have on my plan (EVO 3D) with the E4GT. So I proceeded to installing a stock FH13 ROM on the phone and I unrooted it (just to be sure nothing would be getting in the way of activation). Now I've called to try and activate it twice (assuming the first time I called the person didn't know what he was talking about) and each time the codes that the Sprint representative gives me do not work.
The first code he gave me was ##725465#, and said to hit edit when I was taken to the next menu, however, this code did nothing for me.
Then he asked me to enter ##72786#, then to change the MSL, however, the codes he gave me to change the MSL continuously gave me the error "Invalid Lock Code"
Both times the person let me know that the phone had been "tampered" with and that in its current state, it could not be activated.
SO......what did I do wrong?? Do I need to be on a stock GB ROM?? I wouldn't think so, but am rather confused, as I'm sure there is a logical explanation for my issue. Or is it the phone? Has it been flashed for another carrier (Cricket, Boost)? I don't know, so I turn to y'all....gimme your input!
airswoosh1 said:
I picked up an E4GT a couple weeks ago, had been just playing around with it, flashing a couple ROMs and such, so I decided to replace the phone I currently have on my plan (EVO 3D) with the E4GT. So I proceeded to installing a stock FH13 ROM on the phone and I unrooted it (just to be sure nothing would be getting in the way of activation). Now I've called to try and activate it twice (assuming the first time I called the person didn't know what he was talking about) and each time the codes that the Sprint representative gives me do not work.
The first code he gave me was ##725465#, and said to hit edit when I was taken to the next menu, however, this code did nothing for me.
Then he asked me to enter ##72786#, then to change the MSL, however, the codes he gave me to change the MSL continuously gave me the error "Invalid Lock Code"
Both times the person let me know that the phone had been "tampered" with and that in its current state, it could not be activated.
SO......what did I do wrong?? Do I need to be on a stock GB ROM?? I wouldn't think so, but am rather confused, as I'm sure there is a logical explanation for my issue. Or is it the phone? Has it been flashed for another carrier (Cricket, Boost)? I don't know, so I turn to y'all....gimme your input!
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Click to collapse
so you never had the phone activated?
Why not Odin Stock EL29 http://forum.xda-developers.com/showthread.php?t=1433101.
This will take you to a stock (although rooted, but will not make a difference for OTA updates because of the stock kernel and other code)
Then try what they are asking.
Nope, I've never activated this phone myself.
Unless anyone has any other ideas, I'll probably trying the stock EL29 and see if that works
Did you buy it used?
Go online and try to activate it there
Sent from my SPH-D710 using xda app-developers app
airswoosh1 said:
Nope, I've never activated this phone myself.
Unless anyone has any other ideas, I'll probably trying the stock EL29 and see if that works
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Click to collapse
What ROM are you actually running? The dialer codes don't work on the CM or AOSP roms, at least not normally.
You need to be on a Touchwiz based ROM.
Sent from my SPH-D710 using XDA
You broke it.. ........no soup for you !
Pp.
Sent from my ginger infused Mayan calculator.
@ravaged: Yes, I bought it used.
@DaMan: I tried to activate it online, went through the process, it wouldn't take, and then was told to call technical support
@Dalmus: I am on a TouchWiz ROM, stock FH13
Sounds like someone may have flashed it to boost or USC. Therefore the esn won't match because the original is no longer there. You may want to check out some of the guides for flashing your phone to another carrier. I've never done it but maybe you can reverse the steps. You may need a sacrificial phone with a good esn to do it. Someone on one of those threads may be able to assist you more.
I went ahead and put in on the stock EL29 ROM, and the codes still don't work.
Yeah, that's what I was thinking might be the case....
Someone else broke it,. ..................... no soup for then!
Pp......
Sent from my ginger infused Mayan calculator.
So I've gone about google searching for flashing back to Sprint, most suggestions start with flashing a Sprint PRL and that seems to be the secret to everything....but when I enter the RTN service menu, I've found this phone already has a Sprint PRL. The MSL is 000000 which seems to mean that it was indeed flashed to another carrier, but I can't figure out how to get the original MSL back.
Not completely sure, but I think that number is under the battery with the serial number.
Nah....the MSL is a 6 digit number which I believe for this phone should be 725465, although I'm not exactly sure, but that's the number the Sprint representative gave me to enter originally....I dunno.....
I'm figuring there has to be a way to revert the MSL back to its original....just can't figure out how.....
Where did you buy it from?
Sent from my SPH-D710 using xda app-developers app
Deleted
ebay
I think I'm just gonna take it into Sprint on Monday and let them screw around with it and see what they say.
airswoosh1 said:
I'm figuring there has to be a way to revert the MSL back to its original....just can't figure out how.....
Click to expand...
Click to collapse
CDMA Workshop is used to do just that along with some other stuff. just google it and rewrite the orig MSL.
Also since it is 000000 someone changed it via CDMAWS sprint phones do not have orig msl as 000000.
If the DEC under the battery (orig) and in the MEID phone info (programed) dont match then the orig DEC esn could of been a bad esn (blacklisted) or it has been flashed to another carrier....boost..etc with the donor ESN.
What does terminal emulator say when you try getting your MSL that way?
Sent from my SPH-D710 using XDA
Related
RESOLVED!!!
Bought a rooted EVO off craigslist and the hands free activation fails after moving it to my account (ESN was clear). Went to a sprint store for help and they tried resetting through EPST menus (not sure which, maybe 786 and I tried 3282) but it fails every time because the MSL is rejected. They told me whatever ROM was on it didn't retain the MSL or blew it out so the phone didn't recognize it. Is that possible?
I tried loading the latest Fresh and the xHaus stock ROM because they said loading a stock style ROM may fix things. Neither worked.
Can anyone help? I hope I didn't get ripped off!
Sent from my PG86100 using XDA Premium App
There's an app in the market that can read your MSL code for you, can't remember the name of it but a simple search for MSL should turn it up
Regards
Thanks, it gave me a different MSL than what Sprint gave me. The MSL from the app (MSL Reader) also seems correct as the EPST menus accept it. However I still can't get the phone to activate. I'm on the newest Fresh ROM (4.2.0.0) if that matters.
I'm certainly not an expert on this topic. What are the appropriate steps to take to get this thing activated?
Okay so after reading more I think the issue is that the phone thinks the MSL is different than the MSL in the Sprint system.
I don't know how to fix this....
Sent from my PG86100 using XDA Premium App
Maybe take the phone back to that Sprint store and show them the MSL you have works but the phone won't activate?
I'm not going to a Sprint store ever again for activating rooted phones. I flashed this 3.70x all-in-one from fastboot and then activated through my Sprint account online and it was pretty easy. I had to enter the MSL the MSL Reader app gave me in the ##786# menu for the reset and then used the ##{the MSL the Sprint site gave me}# and it worked. I still don't understand why I've basically got an MSL for my phone and another for Sprint- they should be the same. But I'm up and running...maybe this will help someone else in the future.
Hey I can't seem to be able to connect to 4G? I called sprint and the guy couldn't help me and told me 4G was down in my area and every other zip code I gave him. Anyone in Astoria, Staten Island or Bensonhurst not seeing 4G?
I had to exchange my phone about a month ago and didn't get around to rooting till yesterday, but just in case I checked my keys and they are ok.
Was the guy B.S.ing me? should I just unroot and go to sprint store and see what they say.
I'm afraid that if i unroot and put 2.2 on the phone they will update to the phone to 2.3 on me and I will lose root ability. While if I give them my rooted phone (sense 2.3) they will not help me.
Any ideas?
What I would do is unroot, bring it in to the store and be very adamant about NOT wanting theupdate, tell them you were messing around with your friends phone that had 2.3 and hated it so you want to stick with 2.2..
Sent from my PC36100 using XDA App
Keeping exactly what you have... insure you have the latest radios. then call into sprint and ask an agent to continue on changing your *not sure what it is called, lol. the other 10 digit number that goes with your phone..*.. then have the agent walk you through it on the phone. he'll need to give you the MSL number **but you'll already have that because you'll go download MSL reader** Anyway. does anyone know what I'm trying to tell him?
Do not bring it into a store. if they say do to so, tell them that the techs there are assholes and disrespected you last time you were there.
When you go into a store, leave S-Off and have a stock rooted ROM on it.
As Lokifish Marz says, "SPRINT SERVICES ROOTED PHONES. Company Policy. ANY store tell you otherwise they are WRONG. Tell them to check the Device Solutions Portal." in his thread Sprint Service and Repair Policy FACTS.
I don't know if this would help, but have you done the reprovisioning trick already?
"Download MSL reader from the market and write down your MSL code
Dial ##3282#
Choose edit mode
type in your MSL
Select Data Profile
Hit Menu on your phone
Hit restore
hit okay."
Thanks tropicalbit. That worked. I also updated the radios. Now I'm running 4g.
I was on Azrael X v5.0 beta and epst instructions would not work. I tried to find epst to download and reinstall, but none of the instructions I found worked. I just installed a 2.2 rom that was in my computer. Followed the instructions you provided me to reload my profile and the 4G was back up and running.
Now I'm CM7.1.0-RC1
But now I have another issue, my camera is not working. front or back. Not in sense roms, not in CM7. This is perfect. Can I ask you a question about this or should I open a new question?
I don't exactly know about camera issues... the EPST deal couldn't of done that to your camera. What hardware version do you have?
I have Cyanogenmod 9a2 installed on my E4GT. This morning I ported my phone number from AT&T to Sprint. Now, when I place a call it give me a "your account could not be validated." Data still works, and I can still call Sprint with *02. Looking at my phone's Status Page, it still lists my old Sprint phone number. In system updates, I did a "Update PRL" and "Update Profile", both of which made calls to a Sprint customer service voice number, perhaps *03? I did a hard power cycle (removed battery for a few minutes) and nothing appears to have changed.
When I called customer service, they had me dial ##xxxxxx# which according to CS, is for my particular phone. When I dial that number in CM9, nothing happens.
I've come up with two possible solutions:
1) Flashing back to the stock Sprint ROM, but I really like CM9, and I'd rather not set this phone back up from scratch (again).
2) Buy CMDA-Workshop and use it to change the phone number. Not thrilled at the prospect of spending $99 to possibly resolve this.
Would either of those solutions work?
I've got to think there is an easier/better way, but the keywords I'm searching aren't turning them up. Any suggestions?
Your going to have to flash back to a stock ROM cm roms won't allow activation...so flash it change number update prl etc and flash back to it
Sent from my SPH-D710 using Tapatalk 2 Beta-5
Activation in CM9
Thanks! On the Epic 4G board, I did see a thread about a ROM that can be temporarily booted from a SD card for activation. Am I correct in assuming that there is no similar ROM for our E4GT phones?
http://forum.xda-developers.com/showthread.php?p=21825104
johnsoe2 said:
Thanks! On the Epic 4G board, I did see a thread about a ROM that can be temporarily booted from a SD card for activation. Am I correct in assuming that there is no similar ROM for our E4GT phones?
http://forum.xda-developers.com/showthread.php?p=21825104
Click to expand...
Click to collapse
Not to my knowledge never seen that and I guess i am just used to flashing so many roms that it don't bother me to set up again....
Sent from my SPH-D710 using Tapatalk 2 Beta-5
I picked up a used Evo 4G recently only to find the previous owner had it flashed to MetroPCS.
As far as I can tell I've got it all back on the Sprint network but still having some problems, example, it'll only call out or receive voicemail when roaming. I want to take it to the Sprint store but the banner says "MetroPCS".
I need to know exactly what the default Sprint banner says so I can fix it up before taking it in.
The device is showing my @sprintpcs email address, downloaded the latest PRL (60687).
I didn't know what the MSL was and didn't use cdma-workshop because on two different systems with two different antivirus software it came up as Malware. I set it to 000000 using a guide I found but could do with knowing what it should be. (Is the MSL unique to me as a customer, if so would I be able to find it from my Moment phone maybe?)
Anyway, the main thing is the banner. If I can set this then it'll be half the battle.
TIA.
P.S. Why wouldn't this be reset after a factor reset? Is there a code that will literally wipe everything or am I missing something that I need?
I think it didn't reset because its a radio thing, not software. Not the smartest on carrier flashing things though.
Sent from my PC36100 using XDA
http://themikmik.com/showthread.php?8477-Radio-Update-1-21-2012-2-15-00-12-19
Post 1 and use the 3rd download link for the PRI, baseband and WIMAX.
Flash it and see if that fixes the issue.
Thanks for the link. I have to leave in 10 minutes so I'm not going to have time. I have tried to get into recovery before (hold down volume while powering on) but it doesn't seem to work for me so I need to look around and see what I'm missing. If Sprint can't help then I'll give this a go.
They did tell me they had a service outage in this area so I'll try on my way home.
Thanks for the suggestions.
Make sure fastboot is off in settings, and once that is off, pull out battery and put back in then try again. Or get quickboot or something from the play store.
Sent from my PC36100 using XDA
Thanks for the posts. Sprint was saying that they couldn't get it to receive a signal so they'll just replace it for me. That $8 a month that I've been paying forever finally pays off!
So I recently bought a Sprint Note 2 that was flashed to Ntelos. (dirt cheap). I was going to use it on Ntelos because thats my current carrier, but the person that had it Left it attached to his prepaid account. So now I need to bring it back to sprint and have no clue how to do so. Does anybody know or can tell me where to look? I'm running out patience looking for answers
I don't think you can. But the way I lost my flash was Odin back to stock. At least that worked on the s3
Sent from my SPH-L900 using XDA Premium 4 mobile app
c_elliott1983 said:
So I recently bought a Sprint Note 2 that was flashed to Ntelos. (dirt cheap). I was going to use it on Ntelos because thats my current carrier, but the person that had it Left it attached to his prepaid account. So now I need to bring it back to sprint and have no clue how to do so. Does anybody know or can tell me where to look? I'm running out patience looking for answers
Click to expand...
Click to collapse
Please pardon me if this sounds dumb, but I am a newbie... I too have a Sprint Note 2. It used to be flashed to boost mobile. Now it's been flashed back to stock sprint ROM using file links and instructions right here in these forums. From what I gather, you want to go back to sprint? It's really simple. You do have the original MEID & Id ETC. right? Should be behind the battery when you remove it. I have successfully got my phone back to STOCK Sprint. It's really easy to do using TWRP and stock Sprint ROM files and DFS (there are others)...But these were the ones (programs) I used.. Read and read some more. Be patient (easier said than done..lol) you'll get it...It CAN be done...
bepatientw/me said:
Please pardon me if this sounds dumb, but I am a newbie... I too have a Sprint Note 2. It used to be flashed to boost mobile. Now it's been flashed back to stock sprint ROM using file links and instructions right here in these forums. From what I gather, you want to go back to sprint? It's really simple. You do have the original MEID & Id ETC. right? Should be behind the battery when you remove it. I have successfully got my phone back to STOCK Sprint. It's really easy to do using TWRP and stock Sprint ROM files and DFS (there are others)...But these were the ones (programs) I used.. Read and read some more. Be patient (easier said than done..lol) you'll get it...It CAN be done...
Click to expand...
Click to collapse
I hope so. lol. The goofball that had it before me flashed it to ntelos and left it on the account not used, but still attached. Actually made it difficult to sell as a ntelos phone, but I have some time today to play around with it today. I was told by sprint it needs a flash back to sprint. Sad part I have no fricken clue who flashed it to begin with it that way
Well first check the sticker underneath the battery. Have you verified it can be brought back tp sprint? If its ok on sprints end using the numbers on the back then you can move further. Let us know so we can direct you.
sent from my Provari with a mini rda!
patrao_n said:
Well first check the sticker underneath the battery. Have you verified it can be brought back tp sprint? If its ok on sprints end using the numbers on the back then you can move further. Let us know so we can direct you.
sent from my Provari with a mini rda!
Click to expand...
Click to collapse
Everything is correct. It can be activated on sprint. Ive already checked that multiple times
Ok well now you need to write the info from the sticker to the phone. You can use cdma workshop or dfs. Either program will work. You can also look at guides made for boost mobile. You can follow the guide. Instead of a donor phone you use the sticker info. Instead of changing your mmsc to boost you would change it to sprints. Either way get your msl first just in case. Use msl reader from the playstore. If it cannot read it push home. Then go to your dialer and push in ##3282# it will ahow a screen saying view or edit. Push edit. Enter a random 6 digit code. It doesnt matter what it is. It will give an error. Push home and hold it until recent tasks come up. Go to msl reader again and read the code again. It should give it to you this time.
sent from my Provari with a mini rda!
patrao_n said:
Ok well now you need to write the info from the sticker to the phone. You can use cdma workshop or dfs. Either program will work. You can also look at guides made for boost mobile. You can follow the guide. Instead of a donor phone you use the sticker info. Instead of changing your mmsc to boost you would change it to sprints. Either way get your msl first just in case. Use msl reader from the playstore. If it cannot read it push home. Then go to your dialer and push in ##3282# it will ahow a screen saying view or edit. Push edit. Enter a random 6 digit code. It doesnt matter what it is. It will give an error. Push home and hold it until recent tasks come up. Go to msl reader again and read the code again. It should give it to you this time.
sent from my Provari with a mini rda!
Click to expand...
Click to collapse
Msl is "000000" I tried some today with no luck. Everything failed in odin. Now i'm searching again, because its either odin mode or "firmware encountered a issue. Recovery from kies and try again. But it doesnt connect to kies. Actually wount connect even before I got started.
Got the phone back on. Still on Ntelos, so now I'm back to searching on how to remove this carriers flash. Nothing I've tried has worked
Hey guys I've got a similar problem. I got a note 2 and I'm wanting to flash it to boost but I haven't been able to read the HA/AAA keys. I did a reset ##786# to remove the old sprint account and downgraded to the LJC radio but I still get the access denied error for Nv_read on 466 and 1192. Also if I call 611 I get Ntelos wireless customer service and I'm kinda lost on what to do.
I didnt feed anyone lies. I have seen it done before. On my last phone. The epic touch 4g. If it doesnt work on this phone then thats too bad. I have never needed to flash a phone to another carrier.
Sent from my SPH-L900 using Tapatalk 4
In all fairness I have flashed a E4GT to an MVNO and back.
Google Chris41g's Epic to Boost steps. Follow the steps in there to change back your MEID only.
Flash a stock rooted restore - in this case I'll suggest MC2 rooted restore. This sets proper CSC info.
Turn phone on and ##72786#. Let HFA go through its steps.
LTE I can't say anything on since E4GT didn't have it.
The reason I did this way is because HFA will pull the HA/AAA keys and set the profile back on its own.
You only have to do it manually when flashing to MVNO because you can't use HFA.
Sorry but that's all the details I can mention on this thread - PM with any additional questions.