I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
robertlewisca said:
I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
Click to expand...
Click to collapse
I was having the same exact problem. I even changed phones thru warranty. The new phone did the same thing. New SIM card didn't help. I had a guy at tech support to push the update to me.
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
IDK, co-worker with a Skyrocket has had the same issue, but he doesn't care about the update, so he hasn't bothered to get it resolved.
If I didn't have a red GS3, I could goof around and tell you that is what the problem is...
Actually, if it were me having the issue, I'd walk into AT&T and have their guys mess around with it. No telling why some have more issues than others.
robertlewisca said:
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
Click to expand...
Click to collapse
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
Not really a solution but you could install this http://forum.xda-developers.com/showthread.php?t=1902178 to be fully stock LH9 with Root. Or use the OTA zip from here http://forum.xda-developers.com/showthread.php?t=1896773.
aboveusonlysky said:
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
Click to expand...
Click to collapse
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
78c10 said:
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
Click to expand...
Click to collapse
You mention in your signature that your phone is rooted. So, did you update OTA then root, or did you update after rooting through some other method? The challenge some of us are having is that we are not rooted, and cannot update OTA because of the 'server error' it gives us everytime we try.
Problem Solved - for me at least
Well, the problem is solved for me, and I thought I would share what I found out here in hopes it helps someone else.
First, I had the phone replaced under warranty. It appears to be a brand new phone. When I received the new phone, I started it up, went through the normal startup stuff - entered my Google account information, it backed up my info and settings. Before I loaded any apps, I went straight to the update screen, and tried to check for an update. I again got the 'communication failed' error. Bummer.
So, then, I did a factory reset on the new phone, but this time instead of entering the initial Google account info on the startup screens, I skipped through all of the initial screens, got to the home screen, then went straight to the update screen - and this time it worked! So, it must be something to do with the initial screens, and entering Google account information that caused the problem.
Then, I got to thinking - perhaps this might work on my old phone too. Since I just got the warranty phone today, I still had my old phone (which needs to be sent back). So, I did a factory reset on it, skipped all of the initial screens where it asks for Google account information, and it still didn't work on the old phone. So, I'm not sure what the original issue was.
By the way, after the update installed on the new phone, and I went through and entered all of the Google account settings, and then checked for the update again, and there was no error.
So, perhaps this might be helpful for others?
Related
Hello all,
I just received my shiny new HOX yesterday and it was working very well at first, however last night I updated it to the latest firmware (with Sense 4.1) and now it will not connect to the mobile network at all (no bars, won't find any networks when I manually search). I have noticed that it seems to be stuck in airplane mode.
Under airplane mode in the settings page it says "off", then a few seconds later it will say "turning off...", then it will go back to saying "off" and then back to "turning off.." and so on. I think it must be a bug in the firmware because I have tested the sim card in another phone (worked fine), and it was working fine before the update.
The only way to see if it is a bug in the firmware (as far as I am aware) would be to install a different ROM. However, I cannot find any way to install a new ROM (custom or stock) without unlocking the bootloader and therefore voiding the warranty (which I don't want to do in case it turns out to be a hardware issue).
I should also add that I could return the phone, but I would like to leave that as a last resort because I live in the middle of nowhere and trying to post stuff if a pain in the ass (and expensive).
I have also tried both a hard and soft reset, with no luck.
This is my first HTC device so I don't really know what I'm doing (although I have plenty of experience rooting and flashing my S2)
Any suggestions would be greatly appreciated
same prob
i've the same problem since the last update. hope it will fixed soon.
ms141289 said:
i've the same problem since the last update. hope it will fixed soon.
Click to expand...
Click to collapse
I'm glad I'm not the person having this problem . Does anyone know if it is definitely a firmware issue? (I might feel more confident about flashing a custom ROM if that's definitely the problem)
Anybody?
Maybe something went wrong with the OTA flash?
First thing HTC will do is flash the RUU to ensure it's back to stock. It will delete all your data, but it's worth a go.
You can use adb backup.
I've been having problems with the phone giving an error message saying that the SIM card was removed and then immediately it is recognized and the phone is restarted automatically to start using the network. It has been happening on full stock ROM (old and new versions), rooted and unrooted, locked and unlocked bootloader (FreeGee) and on custom ROMs. I've had the SIM card replaced multiple times without helping. I can't remember back to when it first started, but it started again after getting the phone back from repair (all they did was a software update, but that's another story) I have the issue until I reinstalled Cerberus and Tasker. Upon uninstall of both apps, I haven't had the issue for the last 5 days. Anyone else have issue with either of these apps on an E973 (Bell)? Is it even possible that they could be causing this issue or is the timing just a coincidence? I'll try adding the apps back one at a time and see if I can get the problem to start again with either one.
Sorry about the wrong thread, I could have sworn I was in Q&A when I posted. If anyone wants to move it that would be appreciated.
mike1767 said:
I've been having problems with the phone giving an error message saying that the SIM card was removed and then immediately it is recognized and the phone is restarted automatically to start using the network. It has been happening on full stock ROM (old and new versions), rooted and unrooted, locked and unlocked bootloader (FreeGee) and on custom ROMs. I've had the SIM card replaced multiple times without helping. I can't remember back to when it first started, but it started again after getting the phone back from repair (all they did was a software update, but that's another story) I have the issue until I reinstalled Cerberus and Tasker. Upon uninstall of both apps, I haven't had the issue for the last 5 days. Anyone else have issue with either of these apps on an E973 (Bell)? Is it even possible that they could be causing this issue or is the timing just a coincidence? I'll try adding the apps back one at a time and see if I can get the problem to start again with either one.
Sorry about the wrong thread, I could have sworn I was in Q&A when I posted. If anyone wants to move it that would be appreciated.
Click to expand...
Click to collapse
Anyone have solution for this issue ?
I have been having issues with my Note3 ever since the kit kat update back in April. It worked flawlessly on Jelly Bean and I had no issues for over 3 months. I updated to kit kat via Kies with everything completely stock. Since then I get completely random reboots, it could happen when launching an app or even unlocking the screen, and it happens 2 or 3 times a day. So far I have tried 2 factory resets, clearing dalvik cache, and replacing the battery with an Anker replacement. I have tried turning off auto-updating of apps, and turning off wifi scanning. I have also tried running the phone with no apps installed. So far nothing has worked.
I have read several posts with people blaming the stock kernal for these reboots, but there is no definitive solution to this problem. I am looking for any and all help the community has to offer.
Some additional info:
Running latest stock rom- rooted via effortless method
Stock Recovery
Knox is still 0x0
No sd card in phone
Since you have no issues doing a factory reset, I recommend the following:
1.). Backup all the data you need
2.) Download the newest carrier available firmware for you from sammobile.com
3.) Flash via Odin
4.) Once finished and phone has rebooted, return to stock recovery and perform another data wipe
That will 100% fix your issues, sounds like maybe a corrupt system partition or libs
icenight89 said:
Since you have no issues doing a factory reset, I recommend the following:
1.). Backup all the data you need
2.) Download the newest carrier available firmware for you from sammobile.com
3.) Flash via Odin
4.) Once finished and phone has rebooted, return to stock recovery and perform another data wipe
That will 100% fix your issues, sounds like maybe a corrupt system partition or libs
Click to expand...
Click to collapse
Thanks, I'll give this a try. Last night I uninstalled a bunch of bloat ware with titanium backup to make sure it's still not an app issue. If it reboots again I'll reflash the firmware. Since I'll. Be flashing stock it shouldn't trip knox right?
No, latest firmware complete stock will not trip Knox, as long as you're either doing a parallel upgrade NF9 > NF9 or NB4 > NF9. A downgrade will either fail or trip.
For anyone reading this, i tried to reflash the stock nf9 kernal to see if that was the issue, but i got a restart about 4 hours later. I am going to reflash the firmware via odin and report back.
I am having this issue for a long time. i have done everything, and finally i gave up, as i think it is a hardware issue. what make me confuse is the problem start since the day i upgrade to kit-kat. with every firmware come out i have a new problem. the latest "NF9" my phone just hang and black screen untill i press the power button for 30 second, then will restart. what make crazy is that it shuts off at night, and when i woke up i miss the alarm.
I'm sad to report that the reflash didn't work. I reflashed the NF9 firmware using odin about 4 days ago and it was fine for awhile, but I got 2 reboots today. I'm not sure what is causing this, but I am still open to suggestions. I don't think its hardware related since it didn't do this before kitkat. I still have my samsung warranty until february I believe, so if worst comes to worst then ill have to send it in, but i'm not sure what they will do about it.
The only thing I havent tried is replacing the sim card. Could a sim card cause a reboot issue like this?
i have already done it, even the SD card, still same problem.
Is there some kind of log feature in android that logs crash events or errors somewhere so i can maybe figure out what the problem is?
by the way i think i have solve my problem by updating busybox and supersu. i had to install busybox to system/xbin. and since that day i haven't encounter any restart or freez. almost 2 week. i hope that fix your problem as well.
makki666 said:
by the way i think i have solve my problem by updating busybox and supersu. i had to install busybox to system/xbin. and since that day i haven't encounter any restart or freez. almost 2 week. i hope that fix your problem as well.
Click to expand...
Click to collapse
I do not have busybox installed, and SuperSU is up to date. Also, the restarts happen with or without root ie without SuperSU. I still dont think its an app problem.
Just an update for anyone reading this. I have installed SetCPU to manage cpu clock speeds. I have had it installed for about a week and have not had an update with my custom profiles. It seems the restarts occur when cpu speed is at about ~675MHz. Not sure if its hardware or software yet. Any help is appreciated!
Update. I sent my phone in to samsung for repair. It looks like they just reflashed the firmware. After having it up and running again for 15 minutes the phone rebooted again. I contacted samsung and they recommended sending it in again. I'm not sure if it's worth it to send in again or if i should break my warranty and flash a custom rom. Any suggestions are welcome!
I get restarts because the modem crashes... its a known issue apparently
gtharea said:
I get restarts because the modem crashes... its a known issue apparently
Click to expand...
Click to collapse
I cant believe its taken over a year for this issue to get fixed. Im almost positive its a software issue since it never happened on jelly bean. It's strange that not a lot of people have this problem though. A lot of people must have already flashed custom roms I may send it in again since I still have knox 0x0 and see if they do anything else besides reflash the firmware this time. If they only do a reflash again i will just flash a new rom and hopefully everything will be fixed
Final Update:
I sent my phone back to Samsung, apparently my issues were a hardware problem. This time they replaced the "PBA assembly" aka the mainboard. I have had the phone back for almost two weeks without a single restart. I believe my restart problems are over. I hope this information helps anyone with similar issues. I would recommend sending it to Samsung for warranty repair if you are still under warranty. :good:
_bhaves_ said:
Final Update:
I sent my phone back to Samsung, apparently my issues were a hardware problem. This time they replaced the "PBA assembly" aka the mainboard. I have had the phone back for almost two weeks without a single restart. I believe my restart problems are over. I hope this information helps anyone with similar issues. I would recommend sending it to Samsung for warranty repair if you are still under warranty. :good:
Click to expand...
Click to collapse
I had the same problem but already tripped knox so iffy on sending it in. Funny thing is I did the external sd write fix and the phone has not rebooted since, going on 3 days.
meoshe said:
I had the same problem but already tripped knox so iffy on sending it in. Funny thing is I did the external sd write fix and the phone has not rebooted since, going on 3 days.
Click to expand...
Click to collapse
I would get reboots even without an SD card put in the phone, so I don't think that would have helped me. I havent had a reboot since I've had the device back
I've done a lot of digging through the forum and can't find an answer, so forgive me if this is an already-answered question.
I have a T-mobile S4 with a camera stuck on the classic "updating camera firmware" error message with black screen. If I open Snapchat the front facing camera will work, but with a slight delay in projection.
Here's the thing...this has happened on two separate phones now and on both of them it happened about 48 hours after I signed into the phone with my google account. Is it possible there is some kind of malware attached to my google account?
In the newest phone I have done a clean full wipe using TWRP, then Odin-flashed a full firmware package I found here on xda (recovery, OS, modem, kernel). Cache wipe and factory reset immediately after rebooting from Odin mode. Still have problem.
Have switched out known good cameras from other phones, and the phone I'm working on was functioning perfectly until I signed into it with my account. Totally stumped here, and really need some assistance.
Phone is:
M919 logic board in I337 body
Kitkat 4.4.4
Baseband: M919UVUFNH7
Kernel: 3.4.9-6281449, [email protected] #1
Build: KTU84P.M919UVUFOK3
Security software version: MDF v1.0 release 3, VPN v1.4 release 2
If anybody's got some ideas, please let me know!
Ok, no answers yet but plenty of views, so either this is an extremely rare issue that no one knows a solution for, or it's a ridiculously stupid question that everyone knows the answer to. I'm going to try and keep a log of what I'm doing with this phone in case any other rookies need assistance in the future.
So far I've flashed three different versions of stock Kitkat onto the phone....OH3, OK3 and NH7. When I flash OK3 my build number doesn't match my baseband (baseband reads NH7)...not sure what's going on there. Also, if I flash OK3 I lose my wifi....do not have this problem with other versions of firmware. Each flash is done after a full clean wipe with TWRP.
I found a thread that mentions an almost identical camera issue being caused on an M919 that was flashed with Nottache Xposed framework for AT&T phones. The OP said they could fix the issue by wiping the framework off the phone. Since my M919 motherboard is installed in an I337 body, I'm wondering if this is something related to a compatibility issue between T-Mobile and AT&T components. Best lead I've got so far.
Two posts have mentioned a fix. One says he opened Google Edition Camera Photosphere and his problem went away. He was running a different machine than mine so I haven't tried this yet, but I'm doubtful. The other user said they have only been able to solve the cam issue by installing a stock modded kernel by @jovy23. All the links I've found to this kernel are dead now, so no dice there.
I'm gonna put my M919 motherboard into an M919 body, wipe and flash stock rom again and see if somehow that does anything.
As a side note, I started getting "SIM not inserted" errors just before I began flashing different roms, and since the initial flash I've lost my SIM completely. So now I've got no camera, no SIM card being read, and sometimes losing wifi. I need this phone for work, so this is kind of sh*tty.
You cant downgrade once youve updated to OK3. The order would have to have been NH7, OH3 then OK3. It seems like mabey its not flashing correctly. Try a different odin program 3.04 3.07 3.09 are good ones. Flash it twice, untick auto reboot and manually power off and back into download mode and flash again. Dont use adv reboot menu to boot into download or it may not flash correctly. If that doesnt work I'm not sure what else to try. Good Luck
Ok, latest update for future readers...
It seems that lordodin912 is right when he says that flashing to OK3 means you can't flash backwards to a previous baseband/build. I hadn't seen that info anywhere so I didn't know about it. I'm not sure how to go about finding this kind of info on the forum but it would have been nice to know ahead of time. Anyhow...thank you for that information lordodin.
Here's where I'm at now:
-I was originally on NH7 with the camera error and sim card error. Flashed NH7 full stock after doing a full wipe and still had problems.
-Flashed OK3 full stock after full wipe and still had the problems, and also lost wifi capabilites (as in the phone wouldn't turn on wifi at all). At this point the baseband read as NH7 but the build read as OK3. I don't know why.
-Tried flashing OH3 after that (didn't know any better) and it wouldn't take. At this point wifi capabilites returned but still no cam and not reading sim card.
-Flashed OK3 again and wifi returned but still no cam and no sim. A couple hours later I powered the phone off and then back on, and Samsung then notified me of OTA updates. This update notification hadn't appeared before I manually rebooted the phone. I took the updates and now have wifi, sim card is being read, and my camera appears to be functioning properly as well. About 20 minutes or so after the updates are applied, the sim card error returned and told me to restart the phone. I did so and now the phone is reading the sim card again.
Right now my best guess is that when I was on NH7 I had accidentally made some app and update settings changes that prevented me from receiving some of the important OTA updates connected to camera and sim functioning, and this caused incompatibility between certain parts of the firmware that had been updated and others that had not. Trying to flash OH3 failed to solve the issue because I had already flashed OK3 before that and you can't go backwards from OK3. I don't know why the initial OK3 flash failed to fix anything, but I'm guessing the flash just didn't take as well as I thought it did. Flashing OK3 twice in a row seems to have done the trick, I presume because it reset and updated everything so that all firmware was compatible with itself.
I don't know how this could have happened (I try to be very careful about what I freeze and uninstall), but it's the most likely culprit because after flashing the latest firmware manually (twice) and allowing OTA updates my phone returns to proper function. Why OK3 didn't work correctly at first is beyond me....I don't see why it should have taken a few hours or a second reboot for OK3 to begin offering updates but whatever.
I'm doubtful that the camera will continue to work after the next 48 hours, but we'll see. I'll report back in with what happens after a few days go by.
Leaving an update here as I said I would.
For two months the phone has been functioning properly. Camera, sim and wifi have all been good. About one week ago my camera started acting glitchy again and then stopped working. The problem is the same as before- upon opening camera app the screen is black with a message saying "updating camera firmware", then nothing happens. This occurred around the same time I started using google hangouts frequently...don't know if that is related to the issue or not.
Yesterday the phone began showing the error message about sim card not being read, and then today it stopped reading the card altogether.
I repeated the same procedure that seemed to fix these problems two months ago and it hasn't done the trick. Full clean wipe of phone using TWRP, then installation of Chainfire's Autoroot, then flashed OK3 stock firmware twice with battery pulls between installations. Factory reset immediately after install of stock ROM. When connecting to wifi, no OTA updates appear. Camera not functioning, sim card not being read.
Phone shows baseband and build number are matching. I have no ****ing idea what the problem is with this phone. Beyond frustrated.
Anyhow, I'll keep updates going as long as I am working with this thing, maybe it'll help someone later. Anyone knows anything that could help, feel free to chime in.
EDIT: Apparently this was a result of using the wrong setting for enabling hotspot in PropsConfig. Because all that stuff was set during bootup, deleting apps wouldn't change the situation. Setting worked fine on my Pixel XL, but not here. Changed the setting and all is well.
--------------------------
So, this is a weird issue I was curious about and may have missed on my searching. Every time I reboot the phone, when I got to log in it immediately follows up with a soft reboot. It's been happening for a while, and I'm not sure the source of the issue.
Running stock 12 ROM and rooted, but I disabled SU, modules, and Nova and am still running into the issue.
Might be quicker and easier to back up your required files and just factory reset.
Texan1 said:
Might be quicker and easier to back up your required files and just factory reset.
Click to expand...
Click to collapse
*sigh* I kinda made this post to avoid that step.
somethingsomethingroot said:
*sigh* I kinda made this post to avoid that step.
Click to expand...
Click to collapse
I know, it's just that it sounds like you've already disabled some things that could be causing it, which hasn't helped. If it was me, with something like constant reboots, I'd want to start fresh just to make sure they are eliminated for good
somethingsomethingroot said:
So, this is a weird issue I was curious about and may have missed on my searching. Every time I reboot the phone, when I got to log in it immediately follows up with a soft reboot. It's been happening for a while, and I'm not sure the source of the issue.
Running stock 12 ROM and rooted, but I disabled SU, modules, and Nova and am still running into the issue.
Click to expand...
Click to collapse
I've seen reports of "random" (=not intentional) reboots after
+ booting up the phone
+ using the FP scanner
+ making videos or shooting photo
+ doing a firmware update (I've seen both reports of ppl that "officially" OTAed & used manual flashing)
+ doing nothing
+ doing something
Some were able to fix their issues by factory resetting, some needed replacement devices. Some reported that even after a factory reset, the issue still persisted, but they were able to fix it by NOT using a backup via cable, some reported that even the Google Drive backup "corrupted" their phone (fix after setting up everything by hand from scratch). Some even reported their issues to get fixed via a software update.
So it seems to be connected to hardware (= replacement device) and/or software simultaneously (=fix via reset).
Strange this is since there are also numerous reports of Samsung owners that upgraded to A12 about random reboots. So it might even be something Android 12 related, or it's just Samsung also implementing similar bugs without it being A12 related (unlikely, since the reports seem to be centered around people using the new A12 update).
I also had the random reboot problem (~ 6 times a day, when doing nothing, it just rebooted when the phone layed on the table in idle). I wasn't able to fix it via a reset, so I got a replacement device.
I also have the "random" reboot problem on my Pixel 3 since upgrading to Android 12 (never had any issues all the years I've been using that phone), so that issue is clearly caused by A12, but I haven't troubleshot it/ tried to solve it, since I don't actively use the phone currently.
Aside from trying a factory reset and minding the backup issue (especially backups that you got from phones that did NOT have Android 12), there is not much more that you can do (ofc you could also use the Pixel repair/android flash tool to do a "clean" install of Android on your phone). Next step would be to contact Google.