Random Shutdown/Restart - Droid Incredible Q&A, Help & Troubleshooting

Well here's the deal guys... I've had my INC for almost 3 years now and I think it may be on its last leg. Over the past few months, I've been experiencing a weird shutdown issue every few minutes. My phone will occasionally turn off, whether it be in sleep mode or when in use. If in use, the "Android is shutting down" message will pop up 5% of the time and the other 95% the screen just shuts off. There are no particular apps that cause it, since I could just been staring at the home screen and it still happens. If the phone is locked, the phone will not come back from sleep mode. The only way to get the phone working again is to remove the battery. I have multiple batteries and they all seem to cause it. This happens with both the SD card in and without it.
I've been using the latest nightlies of CM7 and the last 3 updates have been randomly shutting off. Frustrated and fed up, I decided to try Pon's CM10, which worked for a few hours and then started the shutdown again. I've been using the correct updated versions of Incredikernel with these.
Things I've proven that do not fix it...
-Removing SD card
-Removing Apps from SD card
-Removing battery for a few hours
-Complete reformat
-Wiping battery stats
-Installing different versions of CM.
-Removing all apps except the stock ones
-Turning on/off GPS, Bluetooth, Wifi, 3G
None of these worked and I am out of options... There are no signs of any Android OS errors that I know of. Is my phone ready to die? Please help guys! The current line of phones are not interesting enough for me to upgrade and I want to make this thing last a few more months.
*Update* I read somewhere that Pandora could be causing it. I uninstalled and so far it is staying on. 20min and counting.... I'll post an update soon.

Ridl3y said:
Well here's the deal guys... I've had my INC for almost 3 years now and I think it may be on its last leg. Over the past few months, I've been experiencing a weird shutdown issue every few minutes. My phone will occasionally turn off, whether it be in sleep mode or when in use. If in use, the "Android is shutting down" message will pop up 5% of the time and the other 95% the screen just shuts off. There are no particular apps that cause it, since I could just been staring at the home screen and it still happens. If the phone is locked, the phone will not come back from sleep mode. The only way to get the phone working again is to remove the battery. I have multiple batteries and they all seem to cause it. This happens with both the SD card in and without it.
I've been using the latest nightlies of CM7 and the last 3 updates have been randomly shutting off. Frustrated and fed up, I decided to try Pon's CM10, which worked for a few hours and then started the shutdown again. I've been using the correct updated versions of Incredikernel with these.
Things I've proven that do not fix it...
-Removing SD card
-Removing Apps from SD card
-Removing battery for a few hours
-Complete reformat
-Wiping battery stats
-Installing different versions of CM.
-Removing all apps except the stock ones
-Turning on/off GPS, Bluetooth, Wifi, 3G
None of these worked and I am out of options... There are no signs of any Android OS errors that I know of. Is my phone ready to die? Please help guys! The current line of phones are not interesting enough for me to upgrade and I want to make this thing last a few more months.
*Update* I read somewhere that Pandora could be causing it. I uninstalled and so far it is staying on. 20min and counting.... I'll post an update soon.
Click to expand...
Click to collapse
If it does it again just try and underclock
Sent from my EPAD using xda app-developers app

I'd try a different SD card. That doesn't work, try to RUU back to stock and try again. Grab anything useful from alogcat?

Related

Evo eventually stops sleeping

I know there have been multiple threads on sleep issues but I haven't found one like this one.
My phone is able to sleep but only for a certain amount of time. It seems that after I reboot my phone, it can sleep appropriately for the first 8-12 hours and the battery life is amazing during this time and only drops about 20-30%. Up time verses awake time also reflects this. However, after about 8-12 hours, the phone stops going to sleep and the awake timer never stops running. This will drain the remainder of the battery in about 10 hours. After a reboot, the phone is able to sleep again until it develops insomnia once more. Does anyone know what could be causing the phone to stay awake only after being on for several hours? I'm rooted on the stock firmware with the latest OTA. Only extra programs are Google Voice, ePocrates, and Slacker Radio.
*#*#4636#*#* was no help in tracking down the culprit. Spare Parts contributed pretty much nothing either.
Mine did this for the first time yesterday. It's hasn't done it since, but it was very weird. I checked the sleep settings and it was still set to 1 minute, but the phone would not turn itself off.
Probably an app
Same Problem...
I have tried every thing to solve this issue. Change phones; problem return. No apps other than Stock; problem returns. Syncing Exchange, Facebook, and HTC Facebook. Custom Ringtones seem to increase the speed of the error occurrence. Tried leaving them off, but the problem returned. I have changed SD cards. reformated the card, and started it fresh. I have done a factory reset between each test (at least 8 at this point). I have a suspicious that it is the contacts that are getting corrupted, but I have not been able to verify that theory.
Mine has only done it on one evening and not since.

My G2 will shut itself off - any suggestions?

I'm looking for any ideas for the problem I'm having on my G2. I'm afraid it's a hardware problem and not much I can do about it.
I started having problems after upgrading from CM 7.1 to 7.2, but I don't think it was related to the upgrade. I started having battery draining problems, the phone took forever to get fully charged, and car mode would automatically start sometimes when plugging up or unplugging the charger. I cleaned the usb port with alcohol (with battery removed), let dry, and restarted. Now I don't have the car mode problem and the battery problem is somewhat better.
My problem now is that the phone will just die when I'm using it. Usually when I'm using the browser. I'll be scrolling on a page and the phone will just turn itself off. Like the battery died. I can turn the phone back on and it will start up, get all the way started back up, but while it is still loading the home screen widgets, it will go off again. I can repeat this several times. The only way to recover is to plug in the charger. I don't have to hit the power button again, just plugging in the charger will start up recovery mode automatically, I'll choose reboot and the phone will start normally then and stay on.
The phone never dies when I'm not using it. I'll carry it all day, making phone calls on and off, and it'll stay on with no problem. Mostly, I only have the problem when using the browser. Also had the problem while using my newsreader. Once during playing a game. But if I start up browsing the internet, it doesn't take long before it will turn itself off. A matter of a couple of minutes. I don't have the problem with reading emails with K9. Don't have a problem in downloading from the internet such as podcasts. Don't have a problem in sending text messages. Don't recall it shutting down while using the Facebook app. After putting up with this for a week, some troubleshooting and observations.
I never have this problem if the charger is plugged in. Only when it is running fully from the battery.
I've tried swapping to a different battery.
Turned down the overclocking with no difference.
I've changed to other recoveries, CM 7.2, CM 7.1, a CM 7.1 that I was running in May. No difference.
I've swapped memory cards.
I've reset battery stats.
No difference if running on wifi or just data.
Clearing caches made no difference.
So, I start thinking it must be a hardware problem, but then why does it only crop up when internet browsing. Must be power related since plugging in the charger makes it go away, but why does it not have a problem with using the phone in other ways?
Any suggestions on what I could try?
You could try to see if there is too much voltage drop when you start something power-hungry. Use a battery voltage logger and post the results. Start logging, let the phoneidle for a minute and then start browsing. Even if the phone shut off, the log should still be there after rebooting.
Thanks for the idea. I can't locate a logger that looks like it would work. It would have to capture a quick drop in voltage that is momentary. This problem happens even on a full battery and when the phone come back on (either momentarily or after a recovery reboot) the battery level is unchanged.
You might try as well an other way: first idle, then gradually step up to a more power hungry app to see when the problem actually happens. I have no other ideas...
Make sure that you dont have any contact with the battery and the door.
Normally batteries are covered with an aluminum wrap, and can cause short-cuts with the phone itself.
I searched it for a while with the galilio batteries.
You can try to put some saranhwrap around the battery.
I have the same problem with two different batteries. But I'm ready to try that too.
Battery graph
So here's a graph of my battery status. Long time to charge to 100%. Discharges pretty rapidly. Each downturn ends in the phone turning itself off. Notice that at 7:30 today, it turned itself off, I did a recovery reboot, then noticed it wasn't charging very well (green line turns to blue but doesn't increase), then I did a manual reboot and when the phone restarted, it showed the battery was at 100% charge (from about 60% before the reboot).
What do you think - hardware or software?
oVeRdOsE. said:
Make sure that you dont have any contact with the battery and the door.
Normally batteries are covered with an aluminum wrap, and can cause short-cuts with the phone itself.
I searched it for a while with the galilio batteries.
You can try to put some saranhwrap around the battery.
Click to expand...
Click to collapse
Well, I just took the cover off for awhile and tried it. Played crosswords (Shortz) for awhile with no problems. Started my newsreader (Newsrob) and it shut itself off in about 15 seconds. So, no short to the battery cover.
Same thing is happening to me. I use poweramp or the browser and the G2 just shuts off. Then I restart it and it tells me that the battery is low. Once I shut it down and reboot in recovery and wipe the battery cache it's back to it's normal battery level. I disabled data and set my phone for 2G networks only and it didn't shut off after. I'm assuming this is a wireless issue? I'm running mimicry 1.3.0 on my G2.
Had the same problem. Swapped out batteries and problem gone.
Sent from my HTC Vision using xda app-developers app
Did you swap the battery and immediately have no further problems? I tried swapping my battery already and still have the same problem.

[Q] Reboot problem when not charging

I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
manderson8898 said:
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
Click to expand...
Click to collapse
Have you tried a factory reset? I'd make tmobile replace it
was hoping to avoid the reset button. Tried it and still giving trouble it rebooted while restoring apps. I bought the tablet on ebay, I don't think TMO will take it back. oh well I'll keep poking about.
thanks,
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Wall-E said:
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Click to expand...
Click to collapse
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
manderson8898 said:
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
Click to expand...
Click to collapse
Have you considered rooting and using root apps to stop the apps from being able to do such things?

Random Reboots (Unable to receive call, after reboot loop at boot loader) SOLVED

After having headache with this problem for last one month and lost hours of testing, i finally found a problem so lets explain symptoms, maybe it will help someone.
I am using CM since first version and as all nightly version have some bugs i had them as well. So i had random reboot from time to time and i thought it's just CM bugs.
For last 1 month reboots happen most often and always when i receive or make a call.
Phone just reboot and loop at boot loader. After removing battery for few seconds phone can normally boot.
3 days ago phone started to reboot even with some heavier app's but never if i disable network. Reboots start to happen even if phone is in my pocked and i exit elevator (drop network and get again).
I tried clean installation of CM12.1, Clean installation of CM13, Wiping internal storage, Clean installation of Cloudy ROM, Removing SIM card, removing SD card i even moved back to stock ROM.
Installed more then 30 app's for monitoring everything and noting show any error, problem etc. While doing all this, i realized that this problems never happen when phone is at charger. Again, installation of 20 apps for battery calibration, voltage monitoring, logs etc. and non of them showed any problem.
Battery was regullary fully charged but noticed that it happen only with heavier usage (have call, copy bigger file, start game).
After doing that tests for entire day, phone refused to pass boot loader with battery but boot normally with charger.
So i purshesed new battery last night, phone booted normally, there is no reboots or any issue at all. Now i can compare that new battery is better since it lost only 1% of battery over the night but old battery didnt show up any problems at all. It's normally to not be that good after 1 year of usage but I didnt had any drainings, it was regularry charged etc.
So if you have similiar problem, to go to some service where you can try with new battery before buying one.
I have the exact same problem .
It driving me crazy! I will try to get new one, and reply as soon as possible ! I hope it will work.
the phone just showed me that The battery that I was using it for one year is fake -_-
Yep, same issues, phone was rebooting sometimes (at the begin, only a few reboots, only during the launch of "big" activities like GPS, or photos) then a few weeks later
I needed to connect it to the charger otherwise, after a few seconds, the phone used to reboot in loop... Until it dies...
Buying a new battery resolved all the issues, no more reboots at all

Phone loses certain settings or apps if the battery dies suddenly

I have searched as much as I can, but can't find any info on this. It has happened on both mine and my wife's M8, but only after updating to Marshmallow. If the phone dies suddenly without being able to shut down fully most of the time it will lose certain settings, like sounds, data and Wi-Fi turned off, saved Wi-Fi networks gone, etc. If it happens while starting up it has lost whole apps, all contacts; mostly acting like a first boot but some installed apps, settings, call history, text messages, etc did remain. Any ideas?
zenisnotchosen said:
I have searched as much as I can, but can't find any info on this. It has happened on both mine and my wife's M8, but only after updating to Marshmallow. If the phone dies suddenly without being able to shut down fully most of the time it will lose certain settings, like sounds, data and Wi-Fi turned off, saved Wi-Fi networks gone, etc. If it happens while starting up it has lost whole apps, all contacts; mostly acting like a first boot but some installed apps, settings, call history, text messages, etc did remain. Any ideas?
Click to expand...
Click to collapse
I spend the same, and also turns off me having 20 % battery....google traslate, sorry.
I get the exact same issue, but no idea why it happens :/
Sent from my HTC One_M8 using Tapatalk
It's a glitch with HTC's Marshmallow version. It happens on stock as well as custom ROMs. Nothing to do but wait for an update from them, or always make sure your battery stays charged. It happens to me at 6%
Same Problem but phone dies at 20%-30%
zenisnotchosen said:
I have searched as much as I can, but can't find any info on this. It has happened on both mine and my wife's M8, but only after updating to Marshmallow. If the phone dies suddenly without being able to shut down fully most of the time it will lose certain settings, like sounds, data and Wi-Fi turned off, saved Wi-Fi networks gone, etc. If it happens while starting up it has lost whole apps, all contacts; mostly acting like a first boot but some installed apps, settings, call history, text messages, etc did remain. Any ideas?
Click to expand...
Click to collapse
I am having the same problem, heaps of settings change, including default keyboard, messaging app quick settings wifi etc
if my phone was dying at 5%i could deal with it but it is dying anywhere between 20 and 30% and often catches my unawares.
An update to fix this would be great.
Yup, I have the same problem only I don't lose saved wifi networks but I get signed out of every single app. I also get a google play services error which requires me to clear the apps data.
Snap!
I have been having these problems for the past 4 months (running Lollipop)
I thought that the Wifi passwords issue and app logouts was due to low system memory. (battery would die around 15%)
Since doing a factory reset and 2 weekends ago, the battery dies around 25% and I still experience app log outs etc.
My device is close to the 24month warranty limit and I need a fix urgently.
I also have Bluetooth call random clipping happening both on lollipop and Marshmallow.
This is killing me. Any fixes yet?
Lately it's been losing home screen icons and a couple settings even when I manually shut the phone down. Ironically yesterday when it died suddenly some previously missing icons I had yet to restore reappeared.
please!! any Fix ???
Any fix??? My phone does this too, and its becoming more often than a weekly thing now
A few times now manually shutting the phone down before the battery dies has led to all Google related icons (Chrome, YouTube, Play Music, etc.) being removed from my home screens and having to manually re-add them. When the battery dies it's a roll of the dice what, if anything, will be changed/lost.
In addition to almost everything already said RE: most customization is lost, apps and widgets disappear on restart, etc. I've noticed that all of the (mostly AT&T) apps that I disabled are enabled and updated when the phone comes back on! This is so annoying and is my first major problem with this phone! It's taking time to have to redo all my settings each time the phone dies!
Same problem here very annoying especially as I have to phone bank to reset my mobile banking app as it screws the settings in this. #leaveitoncharge
Yesterday mine died at 30%, and upon restarting it went through the "Optimizing Applications 1 of 261" then proceeded to come up with a warning that the phone had an internal error and might be unstable until doing a factory reset. After clearing the warning it was stuck in a "Sense Home has stopped working" loop until I could get into Settings and clear the data for Sense Home. This allowed me to at least make sure things were backed up before doing a factory reset, but more than half of my contacts were missing as well as many text, call history, etc. A similar thing happened with the wife's M8 last week and had to factory reset hers then too.
I had this problem and had my battery and main board replaced in the final month before 24 m warranty ran out.
Do a battery test *#*#3424#*#*
Then hit more, and select battery test.
Battery has to be 100% to complete teat which takes an hour. Do this when you don't need it.
My test would often show 91-94% but I had one that said 71% which I saved a screen shot.
Since the battery and main board replacement it's still my favourite phone.
solve the problem of battery and loss of settings , change the battery of my htc, now everything is fine , 3 days that the battery is discharged properly , I hope this information will help someone.
Not positive I've lost settings, though I'm fairly certain I have. I have lost app permissions many times. And my phone seems to die around 30% and won't let me boot unless I am plugged into charger. I was recently forced into a factory reset due to a message that popped up just like a somebody else a few posts back. This is a recently replaced phone (VZW replaced it as the prior had battery problems). The prior one did not do this. I hope HTC get's their act together and fixes the issue. Highly annoying.
Ive been having this issue since the beginning of the year and now it seems to happen every few days. I pretty much don't have a choice but to buy a new phone at this point, which sucks because I love my m8.
This is exactly the same issue I've been having. I'm at my wits end with having to re-do all of my settings and apps daily, and sometimes (randomly!) it won't hang onto a charge for more than a few hours even if I'm barely using it. I basically have to leave it on a charger all the time to keep it from shutting down and losing all my settings! I used to love my M8, but for the first time ever I'm considering swapping to a Samsung just to get away from these issues. I've had this phone for a little over two years and these problems only just started around March 2016 - but they've been an absolute constant since then, and only getting worse.

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