[Q] SOLVED. Why can't I connect my Galaxy Note 2 to a secured Wi-Fi network? - T-Mobile Samsung Galaxy Note II

I got my T-Mobile (US) Note 2 Wednesday and can not connect to my secured home Wi-Fi OR any other SECURED network.(I have a Motorola Surfboard. It is less than a year old) I spent 3 hours googling for a solution and I've rebooted and reset my router many times. I have logged in and reconfigured my security setup multiple ways without any luck.. my searches have said sometimes there is an issue with Samsung phones connecting to secured Wi-Fi..
I have tried to connect on two other secured Wi-Fi networks (different model routers) with no success. I have all the passwords..
I have tried the WPS button and WPS PIN option multiple times. Aarrg!
I CAN CONNECT TO OPEN NETWORKS (including public)THOUGH!..
I paid $690 for this phone. I have very poor reception when home and NEED Wi-Fi for calling purposes. I love this phone and don't want to return it ($50 restocking fee, lol).. I am completely stock NOT rooted
Any ideas?
**SOLVED**
I was holding my WPS button connection for 2 seconds instead of the 10 seconds needed for my Router.
Sent from my SGH-T889 using xda premium

BTW. I have done multiple factory resets on the phone.. I really have been working at my issue. Hopefully someone can help me.
Thank you all for reading.
Sent from my SGH-T889 using xda premium

Why don't you go Tmo store and try connect to their network , if not connect to Tmo store network .Tmo must replace the phone for you free .

I'm away for the weekend so I am going to have to wait until Monday. I just wanted to make sure it wasn't just my router first.. I was also hoping I could find a fix here.
Thanks for replying.
Sent from my SGH-T889 using xda premium

Finally i got solution
Just change mode DHCP to static and follow other process like add ip and all and save then turn off wifi and again turn on it work fine

Related

WIFI connection issue

I am unable to connect to my WIFI at home, I have tried everything I can think of, which is quite a bit. All I get is obtaining IP loop and then says poor signal and quits trying, (I have tried sitting right next to the router) My router shows that DHCP has handed the phone an IP, but the phone does not seem to take.
Tried adding a network manually
Tried advanced settings, and giving a static IP address, I can get it to show its connected but can not get any internet, data etc.
Tried the *#0011#
Tried a master reset, and tried to connect to wifi before installing anything.
I am at a loss, would not be a big deal but the 4G at home is sketchy, cuts in and out a bunch, plus for what I paid for the phone the wifi should at least work.
Tmobile tech support is not much help, neither is Samsungs.
Any help is appreciated!
boncvibe said:
I am unable to connect to my WIFI at home, I have tried everything I can think of, which is quite a bit. All I get is obtaining IP loop and then says poor signal and quits trying, (I have tried sitting right next to the router) My router shows that DHCP has handed the phone an IP, but the phone does not seem to take.
Tried adding a network manually
Tried advanced settings, and giving a static IP address, I can get it to show its connected but can not get any internet, data etc.
Tried the *#0011#
Tried a master reset, and tried to connect to wifi before installing anything.
I am at a loss, would not be a big deal but the 4G at home is sketchy, cuts in and out a bunch, plus for what I paid for the phone the wifi should at least work.
Tmobile tech support is not much help, neither is Samsungs.
Any help is appreciated!
Click to expand...
Click to collapse
Does your phone's wifi work on other networks? (Coffee shop, neighbor's, etc..)
What type of authentication is your router using? Try disabling authentication and see if it works.
What model is your router? Does it have up to date firmware?
vinvam said:
Does your phone's wifi work on other networks? (Coffee shop, neighbor's, etc..)
What type of authentication is your router using? Try disabling authentication and see if it works.
What model is your router? Does it have up to date firmware?
Click to expand...
Click to collapse
Yes it connects to my work wifi.
WPA/WPA2
Its a Belkin router, not sure of the model off the top of my head, I know its somewhat newer cause it has the N protocol.
I would really suspect the router if I did not have other devices that work fine on the network, 2 kindle fires, 3 laptops, 1 S,Captive, Wii, and Xbox, and my Vibrant worked fine till I got this phone. Not everything is on at the same time, but I am sure that would not matter cause I have never had an issue when it all was connected at the same time.
Have you flashed a kernel lately? I have issues connecting to my router flashing some kernels. Just a thought.
Sent from my SGH-T999 using xda premium
Or if you are on a custom rom, reflash the same rom again.
Sent from my SGH-T999 using xda app-developers app
same issue
I have the same issue, but my Wifi wont connect to any network and actually show throughput if I set the wifi power **** to off with the *#0011# menu.
I was stuck on stock roms because akop based (cmx) dont have that service menu.
I recently flashed to Uvalh2 stock rooted and the wifi works as it should for the 1st time ever. I flashed back to ulvem and it needs the 0011 **** again...
my home router is also a belkin with b/g/n, but my wifi never worked anywhere without the menu trick;
ANY help to troubleshoot if this is radio/kernel/rom based or what setting the menu changes so we can possibly set it manually in terminal..
thanks for this thread
Best I can think of real quick is to try different kernels and modems. (Check out the Modem Flasher in dev, makes it really easy)
Sent from my SGH-T999 using xda app-developers app
Just hate the fact I have to try other kernels and modems after paying an arm and a leg for this phone, should not have to.
And seeing I have never done that before it makes me heisatate even more, I am sure I can do it, just that whole what it.
I just dont get why if I give the phone a static IP then it will connect, but can not move data, I went to the *#0011# and was able to ping the router and laptop on the network etc. I am at a loss
Anyone have any other suggestions on this issue???
You're on the stock 4.0.4?
psykhotic said:
You're on the stock 4.0.4?
Click to expand...
Click to collapse
Yes I'm on 4.0.4 no root or anything.
Baseband ver. UVLH2
Anyone out there have any more Ideas? I was hoping JB might have fixed it, but it did not.

Galaxy Note 2 Wifi issue

This is pretty strange so I thought I'd check here with people.
I got my new Sprint Note 2 today. When I was at home it connected to my wifi network and worked fine. When I got to work I connected it to our wifi network and the internet won't work. If I turn off wifi internet comes back.
Here's the kicker, I have my old iPhone right next to it connected to the work wifi network and it is connected fine to the internet. This is definitely going through wifi as I no longer have a data plan on that phone.
I checked with our IT admin who said that there is no need to "accept" a device on our wifi network. He also rebooted the network for good measure. After both phones lost the network (from the reboot) and reconnected the same thing happened. No internet from my Note but internet works fine on the iPhone. Restarting my Note doesn't fix the problem.
Any ideas? Thanks.
I have the same problem. Need help too.
Sent from my GT-N7100 using xda app-developers app
ks-man said:
This is pretty strange so I thought I'd check here with people.
I got my new Sprint Note 2 today. When I was at home it connected to my wifi network and worked fine. When I got to work I connected it to our wifi network and the internet won't work. If I turn off wifi internet comes back.
Here's the kicker, I have my old iPhone right next to it connected to the work wifi network and it is connected fine to the internet. This is definitely going through wifi as I no longer have a data plan on that phone.
I checked with our IT admin who said that there is no need to "accept" a device on our wifi network. He also rebooted the network for good measure. After both phones lost the network (from the reboot) and reconnected the same thing happened. No internet from my Note but internet works fine on the iPhone. Restarting my Note doesn't fix the problem.
Any ideas? Thanks.
Click to expand...
Click to collapse
Is the wi-fi sleep mode on?
Very odd. I've had no such problem at home,work or university
Sent from my GT-N7100 using xda premium
My network admin created a second wifi network to connect to (I guess our router supported it) and when I connected to the new one I got internet.
If it helps others try and solve the issue he tried pinging the IP address that my phone was using and said that he could only send information but not get anything back.
ks-man said:
This is pretty strange so I thought I'd check here with people.
I got my new Sprint Note 2 today. When I was at home it connected to my wifi network and worked fine. When I got to work I connected it to our wifi network and the internet won't work. If I turn off wifi internet comes back.
Here's the kicker, I have my old iPhone right next to it connected to the work wifi network and it is connected fine to the internet. This is definitely going through wifi as I no longer have a data plan on that phone.
I checked with our IT admin who said that there is no need to "accept" a device on our wifi network. He also rebooted the network for good measure. After both phones lost the network (from the reboot) and reconnected the same thing happened. No internet from my Note but internet works fine on the iPhone. Restarting my Note doesn't fix the problem.
Any ideas? Thanks.
Click to expand...
Click to collapse
Try changing your wifi channel config in the router.
Hi, I've got the International version N7100 and experiencing weird wifi problem. I have tried to reset my wifi router and use static IP but it doesn't solve the problem. Btw, the problem is whenever I connect my Note 2 to wifi it would lose connection after a while then messes my router and connection of my PC to router as well. Never had this issue until I brought the Note 2 home a week ago. I had to restart my router and turn off my wifi on Note 2 for everything else to work. My iPad, iPhone and PC are all doing fine when Note 2's wifi is off.
I used to have terrible problems with my Virgin Superhub which all went away when I changed the security settings to WEP hexidecimal from WPA2-PSK (AES). Laptops and phones would have intermittent connections all the time which a reboot or channel change would sort out but only temporarily. Give it a whirl.
Sent from my GT-N7100 using xda app-developers app
I've been experiencing the same problem. It's especially annoying when I try to download big size apps on Google Play ( > 1 gb) because it will stop any moment and i will have to re-download it over and over again. It never happens when I connect to school wifi but it just happens when I connect to my wifi at home. Weird. Nothing is wrong with my wifi at all because my other computer is always connected 24/7 without any problem.
I have a similar problem on Omega Ron v5.0 with latest Andrei kernel. The phone gets stuck sometimes in getting IP address part or have disconnects. It's annoying.
Regards
GT-N7100 cihazımdan Tapatalk 2 ile gönderildi
quick reset of router and modem does wonders!
boodies said:
quick reset of router and modem does wonders!
Click to expand...
Click to collapse
Afraid not.
I did that after other efforts failed but still have to go through same issue every now and then. This is not a permanent problem but something that occurs at least once a day for me.
Also having Wifi issues with GN2 from Sprint
I got the GN2 on it's release date (this past Thursday) through Sprint. Got it home got set up, connected...everything worked beautifully.
After a couple of hours, downloading apps etc. I noticed it had stalled. Turned off WiFI and used the network to finish. Turned back on WiFi and Voila, action again, but a few hours later it stalled.
I first made sure all of my settings were in agreement. No sleep mode or anything like that was enabled. No power saver either.
Couple hours goes by, WiFi connectivity stalls (even though it shows a full signal) I contacted TWC and made sure it wasn't the modem/router. I changed the wifi channel, tinked with the bandwidth... everything worked...an hour later it stalled. Called Sprint they said I had a dud, took it back, exchanged it, got the new one... SAME ISSUES. YEsterday I connected to my Church network HOPING it was an issue at home, but not so. After an hour on the network it stalled.
Contacted Samsung today and they have had no complaints according to them so i said I'm happy to be the first... If anyone finds a fix please let me know.
PD
PastorDroid said:
Contacted Samsung today and they have had no complaints according to them so i said I'm happy to be the first... If anyone finds a fix please let me know.
PD
Click to expand...
Click to collapse
Do you have any solution yet? I have the same issues with 2 different networks. I already contacted Samsung, but they only say I should do a reset of my device and read the setup instuctions for wifi. I'm still in contact with Samsung and hardly try to get a solution.
Stay tuned, I'll post any news I can get.
jetsetwilly said:
I used to have terrible problems with my Virgin Superhub which all went away when I changed the security settings to WEP hexidecimal from WPA2-PSK (AES). Laptops and phones would have intermittent connections all the time which a reboot or channel change would sort out but only temporarily. Give it a whirl.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I'd prefer it to work with the stronger encryption of WPA2 rather than WEP.
OP: it will be great if you could add a poll to the thread as that way we can see whats the percentage of users are experiencing this issue,
Thanks
Sent from my GT-I9300 using xda premium
ks-man said:
This is pretty strange so I thought I'd check here with people.
I got my new Sprint Note 2 today. When I was at home it connected to my wifi network and worked fine. When I got to work I connected it to our wifi network and the internet won't work. If I turn off wifi internet comes back.
Here's the kicker, I have my old iPhone right next to it connected to the work wifi network and it is connected fine to the internet. This is definitely going through wifi as I no longer have a data plan on that phone.
I checked with our IT admin who said that there is no need to "accept" a device on our wifi network. He also rebooted the network for good measure. After both phones lost the network (from the reboot) and reconnected the same thing happened. No internet from my Note but internet works fine on the iPhone. Restarting my Note doesn't fix the problem.
Any ideas? Thanks.
Click to expand...
Click to collapse
I had this issue with my S3, but never with the Note 2. What i did in that instance was reinstall the OS and that seemed to have fixed the issue. Hope this helps!
Sent from my iPad using Tapatalk HD
Same issue here. Connect wifi and I'm able to hold connection for as little as minutes at times. Turn back on 4G and I'm fine. If I re enable wifi straight after it works intermittently. This is true of both my home and office wifi. So I'm lead to believe it's the phone.
Hi,
Almost the same thing here. everytime I go out of my home and comeback the wifi network seems to work but no internet access. I have to stop and restart wifi then it works.
very strange issue. ok I have a work around but I'm going to open a ticket to Samsung.
Same issue - connects for about 30 seconds
I've tried on different routers. Other devices (iphone, ipad, S3, etc.) all work fine. Sees the wifi network. connects, then disconnects and TURNS OFF WIFI. I can't figure out how to go to service mode to see if this is a timer issue. I've tried on both G and N networks. using a verizon fios, actionteck router (and netgear). Also, will not remember the password credentials. tried router reboot and fidling, etc. Driving me nuts. any suggestions ???

LG g3 WiFi issues

Is anyone else having this problem? My phone keeps dropping the WiFi signal even if I'm next to the WiFi router. The WiFi indicater shows good signal with all bars lit at all times and I don't get any notifications of signal being low but it still doesn't load/connect to anything. It's very sporadic, but regular.. once singal is lost it won't load anything for a minute or 2 even if the WiFi on the phone is turned off and on. I've tried resetting the router but the problem still persists. All other devices connected to the same WiFi don't have any problems. I'm using the virgin super hub by netgear.
Sent from my LG-D855 using XDA Free mobile app
Same over here. I have 3 other devices on the same router and none have a problem. Restarting the router does not solve the problem.
ziggazee said:
Is anyone else having this problem? My phone keeps dropping the WiFi signal even if I'm next to the WiFi router. The WiFi indicater shows good signal with all bars lit at all times and I don't get any notifications of signal being low but it still doesn't load/connect to anything. It's very sporadic, but regular.. once singal is lost it won't load anything for a minute or 2 even if the WiFi on the phone is turned off and on. I've tried resetting the router but the problem still persists. All other devices connected to the same WiFi don't have any problems. I'm using the virgin super hub by netgear.
Sent from my LG-D855 using XDA Free mobile app
Click to expand...
Click to collapse
I have a similar issue at my partner's house. When I first got the phone I had no issues connecting to the 5 Ghz wi-fi connection, but lately I have issues with the 5Ghz, but connecting to his 2.4 Ghz connection works well. His device and other household devices work well on the 5 Ghz connection. It is annoying, but since the 2.4 Ghz seems quick, I am not going to worry too much about it right now. Hope there is a solution though.
I remember my z1 having similar problems...it was fixed by changing the security mode I think...wep..wpk...or something...just fool around with it...no harm in trying
I have a NetGear accesspoint that the G3 refuses to connect to regardless of the G or A bands. So frustrating.
Stard having this issue this weekend, thought it was the router location and I repositioned and still no help.
Hoping and update fixes it
I too have experienced issues with WiFi during my last 4 days of ownership. Perfect WiFi signal (I was sitting within feet of the router) yet no Internet connection. Cycling WiFi off and on fixed the issue. This occurred on two different networks using different hardware. Both were using WPA2-PSK authentication. No other devices on the network experienced any issues.
Go to WiFi ans hit the top right button and go to advanced setting than put yes on keep WiFi on when screen is off
Sent from my LG-D851 using XDA Free mobile app
XxhTcG2uSERxX said:
Go to WiFi ans hit the top right button and go to advanced setting than put yes on keep WiFi on when screen is off
Sent from my LG-D851 using XDA Free mobile app
Click to expand...
Click to collapse
That option was already enabled on my device. I never enabled it, so it must have been on by default.
Also, when this happened, my G3 still had a valid IP address
Have same problem since day 1. Cycling between 5Ghz and 2.4Ghz and vice versa seems to fix for the short term.
But seems to happen on a daily basis.....!
I have the issue has well. In fact, mine will sit at obtaining IP address.
i have same isuee
i have same isuue here with my lg g3 16 gigs model
wifi sigal drops all the time i did factory seetings and did not help
plzzzz help as am start to hate my device
add static ip address to resolve the issue
I added static ip address and it was able to connect to the wifi but it will
be the same problem when you connect to another wifi at a different location.
Do not change network prefix length/DNS1/DNS2. Keep these the same.
You could use this as temporary fix at home atleast and connect to wifi.
Disconnect completely from your WiFi, switch off WiFi on the phone, turn back on and go to advanced settings, uncheck the Google auto scan thing, then connect back to your WiFi.
Sent from my LG-D851 using XDA Premium 4 mobile app
still the same
Skizzy034 said:
Disconnect completely from your WiFi, switch off WiFi on the phone, turn back on and go to advanced settings, uncheck the Google auto scan thing, then connect back to your WiFi.
Sent from my LG-D851 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Still have same problem
It worked on mine. Much more stable.
I am also experiencing this and it is really annoying. Toggling WiFi off and back on always fixes it, but that is not an actual solution because the problem happens so frequently.
I have tried:
Disabling Sprint connection optimizer
'Keep WiFi on when screen is off' is enabled
'Allow WiFi scanning' is disabled
'WiFi signal weak' is disabled (set so that it does not disconnect from WiFi when signal is weak)
'Battery saving for WiFi' is disabled
Using a static IP address
Factory Reset
Forget network
I still have had no luck. Does anybody else have any suggestions? I have about a dozen devices on my network and they play nicely; this is the only device giving me trouble. I am starting to wonder if it is time to RMA?
EDIT: It doesn't seem to happen when I connect to the WiFi at my work. Hopefully flashing a newer build of DD-WRT will remedy this. I love this phone except for that one issue; unfortunately though, this issue would be pretty hard to live with....
Same thing here. Before G3 I had G2 and Flex, both had the same wifi problem. Funny thing is that some $150 Chinese almost noname generic phones never have this problem on my home wifi. It's exclusive to LG.
Same Problem here. I am having a Nexus 5 sitting next to it. No problem with the N5 but constantly interruptions with the G3. This phone is starting to annoy the hell out of me.
I have the VZW G3 rooted, have no issues with WiFi on either antenna using an Asus dual band router.
I did have issues with a dlink, but it had issues with all phones not just the g3 so I replaced it.

Cannot connect to WiFi

Is anyone else having issues connecting to wifi? When I try to connect to wifi at my house, I get a pop-up error saying "AP currently not in use. Internet connection slow." If I click retry, it comes up again. If I click cancel, it says "Failed to obtain IP" and is not connected.
I have tried restarting my model/router with no luck. My Note 3, laptop, and other devices have no problem connecting to this wifi network...
I had a problem with wifi,but sounds different then your issue.Mine would just disable after obtaining ip.Samsung rep at best buy reflashed phone.That saved all data and apps.AND,it fixed wifi.If you can't work thru your issue,go to best buy or att store and get it reflashed.Cant hurt.
Good luck.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
OK, so went to the ATT store today and they reflashed my phone. Got home just now and tried to connect to wifi, same issue
Is anyone else having this problem?
Fixed it.
SOLUTION: I changed my router encryption type from WEP to WPA and now it works no problem
Try rebooting your router, I had the same issue the first day I got mine and a reboot fixed it.
zaures said:
Try rebooting your router, I had the same issue the first day I got mine and a reboot fixed it.
Click to expand...
Click to collapse
GReddySetGO said:
I have tried restarting my model/router with no luck. My Note 3, laptop, and other devices have no problem connecting to this wifi network...
Click to expand...
Click to collapse
This is a forum, please read. At the very least, read the OP if you're going to post something....
Anyway, already solved.
GReddySetGO said:
Fixed it.
SOLUTION: I changed my router encryption type from WEP to WPA and now it works no problem
Click to expand...
Click to collapse
Your neighbors are going to be pissed. They can't steal your wireless any more.
Seriously... You did yourself a favor... WEP = ROFL stupidity for wireless networks.
-----
Sent with my Galaxy Note 4
GReddySetGO said:
Fixed it.
SOLUTION: I changed my router encryption type from WEP to WPA and now it works no problem
Click to expand...
Click to collapse
No go for me I just Got my N4 from Verizon last monday and having the same issue u had. I changed my encryption from wep to wap and still same problem. Ima go to a verizon store and see if the "reflash" the phone like some suggest here. Might help my problem
Hi all,
I also experience the same issue from time to time. I have this happen on both my home network (WPA2-Personal) and work (WPA2-Enterprise). My fix is to either reboot the phone or activate Airplane Mode for about 20 seconds and then disable Airplane Mode. After doing that, wifi picks right up for me. YMMV.
I can try to get the exact error log messages from our networking technician at work if it would be helpful to anyone.
Out of curiosity, do any of you have other peripherals connected at the time you experience the issue (Pebble Watch, etc.)?
Same issue
With my GN4, I can connect to my home WIFI no problem and my GF's WIFI no problem but when I go to my Dad's, I CANNOT connect to his WIFI (Netgear WTG624v3) but both of my sisters with a Samsung Tab 3 and Samsung S4 CAN connect to my Dad's WIFI. It's really aggravating. Basically, when I try to connect, it says "connecting" "saved" Then it says "scanning", and says "connecting" "saved" again and again ..... But never connects.
I have tried changing just about every WIFI setting on his router including resetting the router. Tried removing the encryption making an "Open" network and STILL can't connect... and tried every encryption type provided and still nothing. I set the dynamic address range from .4 to .254 (on router) so I could try connecting with a static address to 192.168.1.2 / .3 and still nothing. I tried removing my GN4 browser cache, and setting it to airplane mode(20 secs)... nothing.
I'm at a loss.. given that both of my sisters with two different devices can connect to my Dad's WIFI but I can't with my GN4? But I can connect my GN4 to other WIFI networks, no prob.
UPDATE: Next, I will try downgrading the firmware version on the router to an earlier version. Hopefully, that's the solution. I will report my findings here.
Downgrading or using an older Firmware version for this Netgear WTG624v3 router DID THE TRICK!
If anyone else is having the inability to log into a WIFI router, try installing an older router Firmware version. I got the idea from here:
https://discussions.apple.com/thread/4564251?start=0&tstart=0

Wifi Password....Not accepted?

Just got my new LG4 from Verizon. It will not accept my Password for my Home Wifi Network, any clues?
Thanks
never mind it taking them now.
Well I had the same problem at my Church the other day. I tried entering the WiFi PW to connect to Church's Network and the G4 would never connect no matter what tried. I had read about rebooting the Router might work but could not do that at the Church. Any thoughts? I am afraid this going to keep occuring at places that have Secure WiFi and PW will not be accepted and I will not be allowed to attempt Router reboot or other possible fixes.
Sent from my VS986 using Tapatalk

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