[Q] Faint black line on screen issues - Galaxy Note II Q&A, Help & Troubleshooting

I just got my GN2 today and I noticed pretty fast that there's a constant faint black line that runs across the width of the screen and has one dead pixel on it.
I know I probably cannot fix this without sending the phone away to get repaid. I emailed in to get this seen to. But has anyone had this problem before, and possibly found a solution/cause for it? This is quite annoying, considering it's such an expensive phone.

I don't have any dead pixels and my screen is excelent, but I have this exact same issue that I had with the Note 1. While I'm on my bed about to sleep (what I mean is.. you can only see this when on a dark room, almost pitch black) and I have a grey background I can see black lines on the screen, on my Note 1 they looked like stains, like little drops and on my Note 2 they are lines , 2 on the left corners (bottom and top). They never bottered me because you can't see them under normal use and they don't even seem to affect the screen in any way, but when I found my Note 2 had it too, I don't know, felt a bit dissapointed since it is such a great -and expensive- piece of work. I don't care about it but I though I was the only one. Clearly I'm not. But like I said it doesn't affect my screen in any possible way and you can't see it 99& of the time so I don't care =)

RodriTihuana said:
I don't have any dead pixels and my screen is excelent, but I have this exact same issue that I had with the Note 1. While I'm on my bed about to sleep (what I mean is.. you can only see this when on a dark room, almost pitch black) and I have a grey background I can see black lines on the screen, on my Note 1 they looked like stains, like little drops and on my Note 2 they are lines , 2 on the left corners (bottom and top). They never bottered me because you can't see them under normal use and they don't even seem to affect the screen in any way, but when I found my Note 2 had it too, I don't know, felt a bit dissapointed since it is such a great -and expensive- piece of work. I don't care about it but I though I was the only one. Clearly I'm not. But like I said it doesn't affect my screen in any possible way and you can't see it 99& of the time so I don't care =)
Click to expand...
Click to collapse
Yeah I seen a lot of people complaining about that on the original Note. The line doesn't cause any screen issues, it just really irritates me because now that I've seen it, I can't unsee it. That, and a dead pixel is just poor show! Once I return this I'm going to buy the UK LTE version, if possible. The UK LTE situation is terrible right now, though.

Related

Display Artefact/ghosting line on lowest brightness

I have a diagonal line that runs along the width of the display it runs at a slight angel, it can be only seen with the display set a its lowest setting and running a black image in a very dark room. I have taken the phone back to three (solihull) who after 3 goes of trying to see it are aware of the problem and acknowledged it. They checked their demo phone which didn't have the problem. They have contacted their Samsung rep who I am awaiting a call from.
Does anyone have a similar problem?
This is normal with AMOLED displays.
the thing is, my GS2 doesnt have this "problem" on the lowest screen brightness.
I compared them last night side by side and its very noticable on my Nexus
That said, i've already accepted the fact that everyone else has some variation of this "issue" but im more curious on what the Samsung rep has to say about it. I'm also curious if its more visible on some devices as opposed to others.
I put my brightness on a static settings so it doenst effect me much (I can see it a bit on dark grey backgrounds) but i'm just imagining people who use auto brightness cause there's NO way you can miss it on whites/greys
you must have a magic Galaxy S II then, because it is a known issue with AMOLED screens when running at low brightness.
ill try and take a picture tonight with my devices side by side
honestly, anyone would be able to spot it out if you saw them in person.
Either my GS2 doesnt have the issue, or its VERY hard to see. I took long hard looks because i was really debating if my Nexus was defective - if this is just how it is then im willing to accept it - i just want to make sure we're not part of some funky batch
i assume like this here
http://forum.xda-developers.com/showpost.php?p=19881421&postcount=87
And if you said they tested the demo units, thats also my observation. Some screens have it more than others (others being almost not visible) and some inbetween
oscillik said:
you must have a magic Galaxy S II then, because it is a known issue with AMOLED screens when running at low brightness.
Click to expand...
Click to collapse
It may be a known issue, but that doesn't mean it's acceptable. I've not experienced any issues like this on either of my Fascinates. I'd certainly return mine if there were any screen issues.
oscillik said:
This is normal with AMOLED displays.
Click to expand...
Click to collapse
I understand the artefacts you mean but this is a single bar about 3mm thick its not dead pixels like the three store suggested otherwise it wouldn't matter about the brightness it almost looks like something is pressing gently against the screen. I have tried to photograph it but my camera/me are not the best.
Thyrus said:
i assume like this here
http://forum.xda-developers.com/showpost.php?p=19881421&postcount=87
And if you said they tested the demo units, thats also my observation. Some screens have it more than others (others being almost not visible) and some inbetween
Click to expand...
Click to collapse
yeah its pretty much like that
it's like...grainy with weird colours. I wouldnt say i see any thick LINES, instead it reminds me of throwing paint on a wall and letting it slide down. I'll try and take a picture tonight with some high res camera so you guys can hopefully see what im talking about
unfortauntely its not so easy for me to get a return since im in canada and i bought mine through Handtec in the UK - im pretty sure RMA-ing is a huge hassle and wait, plus im not sure if i have to pay for the shipping
Thyrus said:
i assume like this here
http://forum.xda-developers.com/showpost.php?p=19881421&postcount=87
And if you said they tested the demo units, thats also my observation. Some screens have it more than others (others being almost not visible) and some inbetween
Click to expand...
Click to collapse
Its not like that on mine.
lol i took that pic with my G2x, its not as extreme as that in real life.
An OLED (organic light-emitting diode) is a light-emitting diode (LED) in which the emissive electroluminescent layer is a film of organic compounds which emit light in response to an electric current.
It;s Organic. Each row of organic pixels may have slightly different tolerances to voltage than the next, hence you get dark and lighter rows varying to different degrees on different screens.
By all means take a chance and see if a replacement is all the same tolerances with no darker or lighter lines or if it has lots of them and looks like a striped screen. I don't think its a "defect" as such, its just a "characteristic" of AMOLED. If they wanted Samsung could measure the tolerance of each OLED to a very accurate level and there would be no dark or light lines on any screen. It would be very expensive though, so they fall into a catagory of acceptable or not.
Thats just my opinion by the way.
edit: Im actual glad so many others are questioning this too. I feel less pedantic now. lol
mcgon1979 said:
By all means take a chance and see if a replacement is all the same tolerances with no darker or lighter lines or if it has lots of them and looks like a striped screen.
Click to expand...
Click to collapse
Bear in mind that any replacement you get may in fact have a worse screen. I was lucky when I got my replacement phone (replaced due to volume bug, nothing to do with the screen) and my screen was luckily better. You may not be so lucky.
mcgon1979 said:
I don't think its a "defect" as such, its just a "characteristic" of AMOLED.
Click to expand...
Click to collapse
Indeed
well i just got my nexus today and as expected noticed a small transparant line running down with screen with auto brightness / low brightness. So i turned it of and manualy set to around 55 60% defintly cant notice it now just bummer cant use auto brightness .... will have to see how battery holds out like this as i luv this phone

transparent line on screen

Hi,
Ive seen a few other posts like this and was curious , at the moment i cant use auto brightness becouse if i do this transparant line becomes quite easy to see.
However if i set brightness to 60% i dont see this line. However i do still see it on grey backgrounds and if i have the browser open and pull taskbar down its still quite obvious.
Im not to sure wether i should bother swapping this phone as last month i saw around 5 / 6 sIIs with the same issues and even blobs. So im thinking with 1 line im not doing 2 bad.
If people think its worth swapping i might just do that as ive spoken to shop and they are fine with it. However i dont want to get caught swapping phones if this is part of how amoled works or traits of useing amoled as i could end up with one thats worse.
Any opinions views well appreciated i can post a pic if needed but im guessing most people that post here will know what im talking about
One thing id like to add is that this phone is simply awesome , ive owned sII and sensation xe and ended up returning them but i really do like this phone ics is well nice
thought i would update this thread with pictures view appreciated thanks.
Sorry, but this is how aMOLED works. At lower brightness levels, it cannot keep every pixel in check. This is especially true when they've crammed 1280*720 pixels on a 4.65'' screen. If it is not a hassle for you to swap (i.e. you bought it at a brick and mortar store) you could swap it out. You might get one slightly better, or slightly worse. I had a couple of lines on mine, but I didn't mind it. The price really through me out though...
It's just what you have to deal with to get the best blacks...
fixed mine
Hi,
I had the same issue and ran an app from the market called Dead Pixel Test... I left it on Yellow colour for a few seconds then alternated to other colours... had to do this for like an hour before the white line was completely gone! Now been a week and the line didn't come back so I'm happy that a simple software like this was able to fix it!
Try it out...
koya25 said:
Hi,
I had the same issue and ran an app from the market called Dead Pixel Test... I left it on Yellow colour for a few seconds then alternated to other colours... had to do this for like an hour before the white line was completely gone! Now been a week and the line didn't come back so I'm happy that a simple software like this was able to fix it!
Try it out...
Click to expand...
Click to collapse
How is a dead pixel tester app supposed to fix your phone?
Break in the pixels possibly? Amoled pixels burn at different rates.
Sent from my Galaxy Nexus using xda premium
You think after watching a couple videos you would get the same effect...well maybe colorful videos
Sent from my ADR6400L using XDA App
I also have the transparent line
I had the transparent line on the screen too. It was clearly visible on light & grey backgrounds such as when opening a new tab in the browser and loading the Android Market.
This coupled with a yellow tint to the screen on white images, the average battery life (for me at least) and the volume bug which took a while to get fixed were enough reasons for me to return the phone and continue using my S2.
I definitely will buy the Galaxy Nexus again though. I liked the hardware and the screen clarity was great and stock ICS is superb. It was just a shame about the warm colours and transparent lines. Hopefully these get fixed in the near future via new production batches or a software fix. By then maybe an extended battery will be out too.
just to update this thread swapped the phone and my new one has no transparant line , however my new one does have some crazy banding which can be viewed here :-
http://forum.xda-developers.com/showthread.php?t=1382073
mad how different 2 screens can be again will be retuning , this phone is awesome but seems to be let down my samsungs build quality :/
Just to clarify a point that keeps being made. This is how SOME AMOLED screens are, not all.
I have a perfect screen as do many others, if it bothers you, exhchange it for a new one as it is possible to get one without defect.
Just kind of annoying how comments are made that make a blanket statement about all screens, when it really isn't. Sure it might be a typical problem with AMOLED, but it's not how they work and certinaly not a problem with all to have lines down and across them.

[Q] Warm vs Cold Phone and horizontal banding

I've had my phone about a week and the screen is fine when I'm inside. But I noticed on the way home from work (I walk from my work, about 10 minutes away) that the more I took my phone out, the more I noticed horizontal banding. It freaked me out a bit (I bought this phone from Swappa), but as I got back in a warm environment, the banding went away. Went back out for a run and it did the same thing.
My question is:
1. Is this normal behavior for AMOLED screens, for this device, or is it a defect?
2. Will this temperature change hurt the phone? I live in Wisconsin and odds are it's going to be cold a lot.
3. Should I get a snuggie for my phone?
Never noticed any banding, perhaps i'm not really looking for it.
Will look out for it when my phone gets back from the service center..
Take mine skiing all the time. No banding.
Sent from my Galaxy Nexus using Tapatalk 2
Mach3.2 said:
Never noticed any banding, perhaps i'm not really looking for it.
Will look out for it when my phone gets back from the service center..
Click to expand...
Click to collapse
Well I've read up a bit on horizontal banding and i know it's common with this phone. But I've never had anyone say it's temp related.
Sent from my Galaxy Nexus using Tapatalk 2
I noticed this as well with my phone. I had horizontal banding all the time, but the banding seemed to be more pronounced when the phone was cold.
I returned it for a screen replacement under warranty and just got it back about a week ago. The banding is now gone and I don't see it when the phone is cold, either. I don't think the banding is normal but, if it is occurring, it can be made more noticeable when the phone gets cold.
Breaking news : the GN screen is crap.*
*there aren't any existing threads about it on XDA, not a single one. /s
When you say banding do you me slightly darker stripes (almost like shadows) or do you mean bright white horizontal stripes where no information can be seen.
I live in the north of Sweden and often subjected my old Galaxy S to -10 to -20°C. I would quite often see white banding or rows of white pixels. These always disappeared whed the phone was taken inside. The phone still works faultlessly today.
For me, the horizontal bands were linear "shadows" of lower screen-brightness alternating with linear areas of normal brightness. There is no loss of information.
After the screen replacement, I would say the screen is as nice as on any phone I've used. My last phone was a Nexus One, and the new screen is comparable in quality to the one on the N1.

Tmobile Lg G3 - Screen Issues

I got my G3 today at T-Mobile at 10am. I noticed two things. Once the text in Google Apps, and on websites, where there is a light grey backgroud behind the text it makes the text look more like pre HD days and very over sharpened... Also the screen has a ton of faint 'grayish' lines going through it (it almost makes the entire screen look grainy...) which I usually only notice on white screens or areas with light colors...... I am wondering if anyone else is seeing this at all? So far I'm unimpressed with this screen and I kind of regret trading in my G3. I'm thinking about running back to T-Mobile and see if their display model shows the same things but I wanted to see if anyone else noticed any of those issues above?
Do some searching around for "over sharpening". This has been discussed, it does suck, and it is not strictly with the T-Mobile variant of the G3.
I don't have any of these issues at all.. Screen is crisp and bright and I can't see the digitizer at all.. Love this phone! White version here.
I think the color is pale comparing with other phones.
I'm curious if changing the dpi will help with the over sharpening.
NexusOne
sn0warmy said:
Do some searching around for "over sharpening". This has been discussed, it does suck, and it is not strictly with the T-Mobile variant of the G3.
Click to expand...
Click to collapse
Like he said, it's the over-sharpening algorithm they have applied to the display. You'll either get used to it or you won't or.. Some update will make it optional. It hurts more than it helps, but that's what LG chose to go with, so..
sn0warmy said:
Do some searching around for "over sharpening". This has been discussed, it does suck, and it is not strictly with the T-Mobile variant of the G3.
Click to expand...
Click to collapse
I notice the over sharpened text but its not as bad as some guys on here make it seem. I can most definitely live with it.
mingkee said:
I think the color is pale comparing with other phones.
Click to expand...
Click to collapse
go to settings>accessibility>color adjustment>on> and move the circle to ur liking
Skatturbrain said:
I got my G3 today at T-Mobile at 10am. I noticed two things. Once the text in Google Apps, and on websites, where there is a light grey backgroud behind the text it makes the text look more like pre HD days and very over sharpened... Also the screen has a ton of faint 'grayish' lines going through it (it almost makes the entire screen look grainy...) which I usually only notice on white screens or areas with light colors...... I am wondering if anyone else is seeing this at all? So far I'm unimpressed with this screen and I kind of regret trading in my G3. I'm thinking about running back to T-Mobile and see if their display model shows the same things but I wanted to see if anyone else noticed any of those issues above?
Click to expand...
Click to collapse
Don't worry, mine is the same way also..
First thing I noticed right away when I received the phone, almost looks like pentile matrix amoled which I despise.
The thing I enjoy most about IPS LCD especially high resolution ones are the smooth soothing crisp look of text. What LG has done with this oversharpening crap is a travesty, whoever gave the green light to this should be fired. Text on white looks okay, but add in any light background and it becomes a mess, like a low resolution jagged mess.
Dan37tz said:
Don't worry, mine is the same way also..
First thing I noticed right away when I received the phone, almost looks like pentile matrix amoled which I despise.
The thing I enjoy most about IPS LCD especially high resolution ones are the smooth soothing crisp look of text. What LG has done with this oversharpening crap is a travesty, whoever gave the green light to this should be fired. Text on white looks okay, but add in any light background and it becomes a mess, like a low resolution jagged mess.
Click to expand...
Click to collapse
Mine isnt having that issue...
hello00 said:
go to settings>accessibility>color adjustment>on> and move the circle to ur liking
Click to expand...
Click to collapse
I think the best is in between first and second row and middle column.
mingkee said:
I think the best is in between first and second row and middle column.
Click to expand...
Click to collapse
Screen shot?
I'm know now that the text over-sharpening is the problem with the text on grey and light colored backgrounds and that it's happening with everyone. But the only thing that really bothers me is that I can see all of the little lines of the digitizer of the screen on white background and some light blues. Its very subtle but now that I noticed it I cannot unsee it. The two T-Mobile displays both do it at the store so I guess I'm stuck with it... It's kind of lame because it makes some things look grainy and ugly...
mgbotoe said:
Screen shot?
Click to expand...
Click to collapse
Since I tried it at Corp Store, I will take a pic to show.
Generally you have to move the circle in between 1st and 2nd center icons and you should get a bit better color (I tested it with my Note 3 and Note 8).
In addition, I realize the "over sharpening" text issue when the font is wrapped by "shadow". When it shows in webpage, email...etc, the text looks OK. It's like Note 2 when playing video in small window.
I just exchanged it, and then adjusted the color to your suggestion. I also set the animation speed to x.5 and its blazing fast. Screen is much better so its all good. Battery life is better on this one too
That Accessibility setting is meant for colorblind and/or nearly blind people to adjust their screen so that they can actually see it... probably a law that requires it. It is *not* a screen calibration tool and not a solution for fixing an off-color or bad screen.
I have examined some different models in different corp stores (DeKalb Ave, Fulton Street, Madison Ave/42nd, Broadway near City Hall, Court Street, 86th Street near Bay Parkway) and found that:
I compare my Note 3 and used Chrome to open Google.com (desktop view).
The screen looks reddish has more "overly shading" fonts on standby problem, but
The screen looks cooler (blueish tint) looks brighter and "normal".
In addition, the model has "cooler" screen runs cool.
Skatturbrain said:
I got my G3 today at T-Mobile at 10am. I noticed two things. Once the text in Google Apps, and on websites, where there is a light grey backgroud behind the text it makes the text look more like pre HD days and very over sharpened... Also the screen has a ton of faint 'grayish' lines going through it (it almost makes the entire screen look grainy...) which I usually only notice on white screens or areas with light colors...... I am wondering if anyone else is seeing this at all? So far I'm unimpressed with this screen and I kind of regret trading in my G3. I'm thinking about running back to T-Mobile and see if their display model shows the same things but I wanted to see if anyone else noticed any of those issues above?
Click to expand...
Click to collapse
I'm on Verizon and I have the same exact issue with my screen. With the default wallpaper you can see the faint 'grayish' vertical lines, and the over-sharpening can be seen on the Since some people are saying they don't have any issues, I'm wondering if it's a device specific issue and should exchange for another one...
This is literally the only thing I don't like with this phone.

Stuck / Dead Pixels

I have had over my phone over a month now , sharp panel vertical lines poor battery. However i have noticed today i now have 3 stuck pixels close to center of screen. I haven't had a phone with stuck pixels in over 6 years and i was wondering if anyone else has any ?
I've been lucky enough that my last 3 phones didn't have dead pixels. It's actually shocking to me. Generally, anything with a screen I have to return at least once.
mosincredible said:
I've been lucky enough that my last 3 phones didn't have dead pixels. It's actually shocking to me. Generally, anything with a screen I have to return at least once.
Click to expand...
Click to collapse
well i used to be the same always purchasing screens with dead pixels and returning , talk about bad luck . This is the first screen in years ive seen dead / stuck pixels on and not to impressed , specially couple with vertical lines (Sharp panel).
My screen is all good here, but I have heard of many people exchanging this phone for various screen issues. First I've heard of dead pixels though!
These lines, what do they look like exactly? Just curious as I see that mentioned a lot..
What vertical lines are you referring to that bothers you? Can you take a picture of them?
BTW, I have none of those issues.
Sent from my HTC6545LVW using Tapatalk
dogswind said:
My screen is all good here, but I have heard of many people exchanging this phone for various screen issues. First I've heard of dead pixels though!
These lines, what do they look like exactly? Just curious as I see that mentioned a lot..
Click to expand...
Click to collapse
richii0207 said:
What vertical lines are you referring to that bothers you? Can you take a picture of them?
BTW, I have none of those issues.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
here is a picture of the lines as far as im aware its only the sharp panels affected , took me a while to find as was buried in another thread but see here :-
http://forum.xda-developers.com/showpost.php?p=66816127&postcount=67
tonnytech said:
http://forum.xda-developers.com/showpost.php?p=66816127&postcount=67
picture of the lines only sharp panels as far as im aware
Click to expand...
Click to collapse
Looks like the touch sensor matrix. My iPad air 2, NVIDIA shield, 2015 Moto G, and 10 have these in horizontal and vertical if you look close enough. If they're the same lines, then this is normal and is needed to detect touch.
Sent from my HTC6545LVW using Tapatalk
tonnytech said:
picture of the lines only sharp panels as far as im aware , took me a while to find as was buried in another thread but see here :
http://forum.xda-developers.com/showpost.php?p=66816127&postcount=67
picture of the lines only sharp panels as far as im aware
Click to expand...
Click to collapse
I see. I can kinda see them on mine. But I had to turn the screen off and get under a bright light. Never would have known. Are they more noticeable on yours??
for me they were very noticeable when i first powered the device on , viewing images or web pages with white background they would appear grey. They settled after a few days but still noticeable from time to time. Maybe i have just got used to them
Realized myself it was matrix and part of the tech , did consider rma at first but didn't want to risk the pink tint
Have a white pixel
So today morning I saw a dead white bright spot
May be dead pixel or even a broken pixel due to pressure
To be frank I didn't had it when I bought this month ago
I would like to say that I was playing gangster Vegas for around 3-4 hours yesterday night and when I woke up in the morning I saw it.
Have tried jscreen etc etc nothing worked. Applied pressure also that even didn't work
Any suggestions?

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