All Note 2's are made in a more or less same way. How many times did you have to Exchange Your Note 2 with a new one as a result of manufacturing defects?
If you had to exchange (replace), explain.
Thanks
Once. I received a white one when I requested gray. After 2 weeks with the white, I returned it and requested the gray.
I have returned a few for quality issues with the bezel.
Had 1 return for the center button real loose and unresponsive. This one is perfect!
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I haven't exchanged mine, but I've noticed that my home button has gotten really "clicky" lately. It still works fine, but it makes a sporadic clicking noise now & its kind of wiggly. If it gets any worse, I may have to exchange it. I hope I don't have to though, after the nightmare I went through with my Transformer I'm sick of exchanging electronics. *fingers crossed*
I had to do an exchange once for a screen quality issue. But so far this new one is good.
the only time i exchanged a phone in recent years was with the Galaxy S1 because of it's crappy GPS. Ofcourse changing it didn't help.
Those that did an exchange; what was your experience like? Was it with TMobile over the phone or store?
Never.
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I had my galaxy s3 exchanged 8 times via phone... What an nightmare. But my galaxy note was only once and once only. Gray btw
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winlinmac001 said:
Those that did an exchange; what was your experience like? Was it with TMobile over the phone or store?
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Click to collapse
Mine was in the store. They were great, polite and helpful. No issues what so ever. It only took about 10 minutes.
Sent from my SGH-T889 using xda premium
radio was getting 0-2 bars and nothing above 2 . Im scared to even see if the gps works after all the posts i seen on here about it not working .
Some_dude36 said:
radio was getting 0-2 bars and nothing above 2 . Im scared to even see if the gps works after all the posts i seen on here about it now working .
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Click to collapse
Remember, this is a tiny sample size of people that's had problems. I would guess most have not has any issues at all. My GPS works flawlessly FWIW.
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awrnsmn said:
Remember, this is a tiny sample size of people that's had problems. I would guess most have not has any issues at all. My GPS works flawlessly FWIW.
Sent from my Galaxy Nexus using xda premium
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Yea I guess you're right . out of 5 million sold I saw maybe 2-3 on here and even a couple of those were rooted roms
I have not had any issues as of yet. The only thing is a piece of the plastic chrome by the power button has come off. Not sure if its worth replacement. I also do not know if I could still do an instore exchange as ive had the phone for almost 2 mos now. Maybe it would be worth looking into as its just the one spot and the rest of the phone seems to be flawless. Id just be nervous about getting a refurb back.
I am also not happy thatthey did not have screen protectors when I got mine, so I have scratches on the top of the screen, but hidden by my current screen protector
Original one had a blue color kinda burt into screen about half an inch long.
Exchanged mine 12 timea
If I helped out, hit the thanks button.
Lol, Merry Christmas.
I must say there are definitely some quality variations between the carrier-branded Note 2's and international Note 2's. I wonder why...
soccerandroid said:
Exchanged mine 12 timea
If I helped out, hit the thanks button.
Click to expand...
Click to collapse
One replacement due to gps not working.
None only phone I had to do that with was my evo 3d that would reboot every 5 min lol that phone made me not want an htc phone ever again.
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Related
I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
Click to expand...
Click to collapse
I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
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imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
Click to expand...
Click to collapse
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Click to expand...
Click to collapse
Holy crap.... 14 replacements? Why did you go through so many?
Sent from my Galaxy Nexus using Tapatalk 2
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
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Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
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Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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Click to collapse
i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
Sent from my Galaxy Nexus using Tapatalk 2[/QUOTE]
Sent from my Galaxy Nexus using Tapatalk 2
Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
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Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
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when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Click to expand...
Click to collapse
You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
Sent from my Nexus 7 using xda premium
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I've had three phones out at once before so I guess so
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Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
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90% of warranty exchanges are garbage.
Has anyone received a replacement handset after this defect ?I'm on Vodafone UK
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The two blue bars are not visible on the uploaded picture but they are very prominent in person
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DAZEBOY said:
The two blue bars are not visible on the uploaded picture but they are very prominent in person
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Click to expand...
Click to collapse
actually nothing is visible we cant see the picture.
To answer your question...dont try to look for it...this will happen on AMOLED screens.
Thanks for the reply .I'm just asking do think I could get it replaced I still have 13 month's on my contract left
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DAZEBOY said:
Thanks for the reply .I'm just asking do think I could get it replaced I still have 13 month's on my contract left
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Click to expand...
Click to collapse
Yes, you can. I did immediately when my first replacement had burn in.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Zeinzu said:
Yes, you can. I did immediately when my first replacement had burn in.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Click to expand...
Click to collapse
Thanks that's great to know I think I'll lock the boot loader and get it replaced
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DAZEBOY said:
Thanks that's great to know I think I'll lock the boot loader and get it replaced
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Click to expand...
Click to collapse
Be prepared to possibly get one with worse, or different problems.
I think I lucked out and got a pretty good one, first buy. But I have heard a lot of people saying it takes their 3rd or 4th phone before they get one that's just right.
SefEXE said:
Be prepared to possibly get one with worse, or different problems.
I think I lucked out and got a pretty good one, first buy. But I have heard a lot of people saying it takes their 3rd or 4th phone before they get one that's just right.
Click to expand...
Click to collapse
God that sounds like a world of pain .
I first got made aware of this when I watched the xda TV there was a feature on different screen technology so I know there's an issue with amoled but I'm less than half way through my contract so what's it going to be like in 12 months
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DAZEBOY said:
God that sounds like a world of pain .
I first got made aware of this when I watched the xda TV there was a feature on different screen technology so I know there's an issue with amoled but I'm less than half way through my contract so what's it going to be like in 12 months
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Click to expand...
Click to collapse
Well I just kept trying and at the 5th bad phone I just gave up and lived with the screen burn...at least the radios worked on that phone.
EDIT: i'm on verizon so I dont know how good vodafone is...maybe better maybe worse...No clue.
DAZEBOY said:
Has anyone received a replacement handset after this defect ?I'm on Vodafone UK
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Click to expand...
Click to collapse
It's really not a "defect", per se, it's just what these screens do. If you get a replacement, it's going to have the same problem eventually as well. Just kinda have to accept it for these types of displays.
Hot Dog....finally got my Note II. I've been waiting for Sprint to get a Note variant since they orginal Note first launched in Europe.
Came close to switching carriers a few times becuase Sprint never seemed to want to catch-up.
I'm glad I waited though.
The Note II is awesome.
:victory:
Congrats and welcome ! I'm hoping we have a very active community. Fingers are crossed!
got mine too ..... the sprint store only had 4 :victory:
Yes yes I have very high hopes for this community. This is the only phone I have bought on launch day along with all of the anxiety and anticipation to go along with it.
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Just got mine also! Oh man is this thing awesome. I've waited for something like this and had an Epic 4g slider the whole time.
I've been a bad boy, I know I shouldn't but the temptation is killing me. My Evo LTE will get push to the kid (hope I don't regret the switch). Now on to root and all.
I got one too.
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emagdnim082 said:
Just got mine also! Oh man is this thing awesome. I've waited for something like this and had an Epic 4g slider the whole time.
Click to expand...
Click to collapse
Well, how's the difference? LOL....I too have the Epic 4g and have to wait until tomorrow to go to the Sprint store.
I am REALLY getting tired of the daily lockups/reboots.
Picked up mine a couple of hours ago. Loving it so far!
Everyone I work with is getting a kick out of it every time I get a call! "Look, Ricks talking to his laptop again."
HeroHTC said:
Well, how's the difference? LOL....I too have the Epic 4g and have to wait until tomorrow to go to the Sprint store.
I am REALLY getting tired of the daily lockups/reboots.
Click to expand...
Click to collapse
This is my first full touch screen so it's really different as I could text without looking before. All I need is a hotspot workaround and this phone will be awesome! It makes the epic feel like an old Palm.
I have to wait until 12/1 for mine :crying:
He123321 said:
I have to wait until 12/1 for mine :crying:
Click to expand...
Click to collapse
That sucks big time. Well at least you might get a better deal by that time.
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He123321 said:
I have to wait until 12/1 for mine :crying:
Click to expand...
Click to collapse
Best buy price matches amazon and radio shack.
Glad you got yours! Just picked mine up a little bit ago and I love it.
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just got home with mine too. no white one unfortunately =/
i expected more activity in this section of the forum on release day i guess people will be getting theirs monday in the mail and/or over the weekend
twoeleven99 said:
just got home with mine too. no white one unfortunately =/
i expected more activity in this section of the forum on release day i guess people will be getting theirs monday in the mail and/or over the weekend
Click to expand...
Click to collapse
Yea me too but they just opened this forum. Ive been lurking in the international one. So maybe this will pick up. Plus from what I can tell, the launch seemed very limited. Anyway, I have never seen a nicer phone outta the box. Put root on this sucker and ill be a happy camper!
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Wife and I got the only 2 white ones the store had... felt stupid being the only 2 there at 8 but it paid off when the next guy to come said they only would have 4 phones, 2 white and 2 gray. 4 people walked in and got sent away to look at other stores.
yeah all the stores i called said people bought them out when they opened the doors..then the store that had on left said that people were buying 3 and 4 of them at a time...didnt think this phone would be that popular..ive had the og evo, galaxy , galaxy s2 and about 4 or 5 other android devices as ive bounced around from carrier to carrier, and NEVER had a problem finding a store that had the phone i wanted until today.
First store I went to their lock broke on the cabinet holding the phones. They couldn't get into it to sell them. Drove another 10 minutes and got a grey one at another sprint store. Really liking it so far
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loveshinesthru said:
Best buy price matches amazon and radio shack.
Click to expand...
Click to collapse
You know I will be shopping around for a deal
Just got my note 2 & noticed a small discoloration in the volume button as shown in the picture.
Everything is working perfectly
Is it worth the return?
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Imo I wouldnt. Something like that wouldnt bother me at all. But thats just me
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suspect32 said:
Imo I wouldnt. Something like that wouldnt bother me at all. But thats just me
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Click to expand...
Click to collapse
+1
If it doesn't really require lots of hassle, i would ask for a swap.
If I bought it at a store, I would return it.
It will definitely go back first thing in the morning as I just found that the theft side of the screen is waaaay to unresponsive to the spen.
Thank you guys.
Dr.Mcq said:
It will definitely go back first thing in the morning as I just found that the theft side of the screen is waaaay to unresponsive to the spen.
Thank you guys.
Click to expand...
Click to collapse
Guess what. ..theyre all not ve r y sensitive on the side of the screen with spen. Mines like they and multiple people have Reported this.
Search for spen sensitivity and you'll see what I mean
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ssCISengineer said:
Guess what. ..theyre all not ve r y sensitive on the side of the screen with spen. Mines like they and multiple people have Reported this.
Search for spen sensitivity and you'll see what I mean
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Click to expand...
Click to collapse
I know what you mean. My issue is different... attached is a picture showing the problem. I've tried 4 spens & 3 out of 4 showed the same problem
Oh now I understand..... Yes that's unacceptable
Return immediately
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I would return it ...
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mrufokid said:
I would return it ...
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Click to expand...
Click to collapse
already on its way back
Holy crapola that sucks! I was gonna say (before I read all the way down) that I'm so anal with my stuff that I'd return it in a heartbeat. Now that I see the sensitivity issue I'd obviously return it like you did. Hopefully that doesn't ruin your opinion of the Note 2 though, because it's a truly awesome phone! I've had mine for a few weeks now and I don't know what I'd do without it anymore!
Sent from my 1992 Motorola StarTAC
Well, I'm a huge fan of the note concept & I know that Samsung's quality control is very very good but sometimes you get a lemon & you have to deal with it.
I guess I'm just fortunate I never have these issues....how did you purchase in store. ...yet its later outside the store you notice something you SHOULD have noticed at time of purchase.............doesn't everyone inspect their device prior to paying and leaving. As far as the s-pen issues people should adjust their settings mines works just fine you have to tweak the sensitivity to your own UNIQUE handwriting style
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bipoler said:
yet its later outside the store you notice something you SHOULD have noticed at time of purchase.............doesn't everyone inspect their device prior to paying and leaving.
Click to expand...
Click to collapse
bipoler: Sometimes new gadget owners fall victim to the so-called Gollum syndrome: their eyes enlarge, their skintone dulls and greys out, and their cognitive functions are diminished. It can last from a few minutes to a few days, and only the worse failures can stop the symptoms quickly, more subtle defects take longer.
bipoler said:
I guess I'm just fortunate I never have these issues....how did you purchase in store. ...yet its later outside the store you notice something you SHOULD have noticed at time of purchase.............doesn't everyone inspect their device prior to paying and leaving. As far as the s-pen issues people should adjust their settings mines works just fine
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Click to expand...
Click to collapse
Well I got my unit online from timo's website. Once I got the device 18 hours later it was on its way back. The spen issue is not just a less sensitive area... its a deadzone which the device just does not register anything.
Sent from my SGH-T999 using xda premium
I was wondering if any one had a problem with buying a refurbished note 2 from att. Any problems with the phone or anything?
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I bought one last week during the $0.99 sale and received it last Thursday. Visually, the phone is perfect. Not a scratch, dent, or any other blemish. Software wise, it's running beautifully. No hiccups or anything. The multi window update was available as soon as I activated it, and since then everything has been amazing.
This is my second refurb from AT&T. My first was a Samsung Infuse 4G. That device was visually perfect as well, and ran great for the 2 years I had it. TBH, there's absolutely no reason NOT to get a refurb from AT&T. They really do sell quality units.
lukas_s said:
I bought one last week during the $0.99 sale and received it last Thursday. Visually, the phone is perfect. Not a scratch, dent, or any other blemish. Software wise, it's running beautifully. No hiccups or anything. The multi window update was available as soon as I activated it, and since then everything has been amazing.
This is my second refurb from AT&T. My first was a Samsung Infuse 4G. That device was visually perfect as well, and ran great for the 2 years I had it. TBH, there's absolutely no reason NOT to get a refurb from AT&T. They really do sell quality units.
Click to expand...
Click to collapse
Yeah I bought one on Craigslist . Its running great but was just wondering. Cause my friend got a refurbished one and is having problems with it .
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i got one i love it. the only problem is their is a dot on my camera and I can't figure out why. see the picture attached
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This thread has some user reviews of their refurb note 2.
http://forum.xda-developers.com/showthread.php?t=2188521
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lukas_s said:
I bought one last week during the $0.99 sale and received it last Thursday. Visually, the phone is perfect. Not a scratch, dent, or any other blemish. Software wise, it's running beautifully. No hiccups or anything. The multi window update was available as soon as I activated it, and since then everything has been amazing.
This is my second refurb from AT&T. My first was a Samsung Infuse 4G. That device was visually perfect as well, and ran great for the 2 years I had it. TBH, there's absolutely no reason NOT to get a refurb from AT&T. They really do sell quality units.
Click to expand...
Click to collapse
Mine was broke when it arrived. They replaced it immediately. You have 90 days warranty and you can do insurance too. I think there shouldn't be any worry... you get defective phones even fresh out of the box. Refurbs just stuffs that people returned and got fixed or cleaned up. Good luck!
droidbabyxda said:
Mine was broke when it arrived. They replaced it immediately. You have 90 days warranty and you can do insurance too. I think there shouldn't be any worry... you get defective phones even fresh out of the box. Refurbs just stuffs that people returned and got fixed or cleaned up. Good luck!
Click to expand...
Click to collapse
Yeah but mine was bought on Craigslist but I mean everything is running great on mine
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htcbrazilian said:
Yeah but mine was bought on Craigslist but I mean everything is running great on mine
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Click to expand...
Click to collapse
Then you have nothing to worry about then. Especially if it's working perfectly, with out any issues:thumbup:. I'd say you got yourself a good phone. Most refurb 's have minor things wrong with them, that we wouldn't see. But most of the time they come from people returning the phone's because they didn't like it, was too big for there small hands etc! Also they take em back b4 the grace period is up just to test it out. I do it with new phones. It's only a$35 re stocking fee. I did it with the S3 tested it, returned it & got my GN2.
Just my 2ยข
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