Quality of certified like new replacement from VZW? - Samsung Galaxy Nexus

Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!

I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium

Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back

I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app

It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?

About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).

Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD

Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...

kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
Click to expand...
Click to collapse
Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.

Related

Are your back door hinges/tabs breaking off already?

My two top hinges/tabs have broken off already.
I've had two warranty replacements so with the hour long tech support calls pulling out battery and all that combined with changing batteries every once in a while.. it seems they've gotten too much wear even though I don't take the back off often at all?
I'm super careful with electronics so I don't understand how they broke other than it was a stupid setup.
Anyone else having this problem and will Verizon send a replacement back? Think a Verizon store would give you a new back?
One more hinge and and I definitely won't even be able to snap it in place anymore - and I will be owning this phone for a long time.
Had one on the bottom of mine break, and now has an annoying vibration when the phone vibrates
Sent from my Galaxy Nexus using xda premium

How many times has your Nexus been replaced? + rant

I got my first Nexus about a month ago. About 3 days ago the charging port kicked the bucket. I couldn't charge it at all. I called Verizon and got a warranty replacement. Cool. Came in about 5 hours ago. The very first thing I noticed upon powering up the replacement was that it had moderate/severe screen burn-ins. As well as random spots all over that don't match the color/tint of the rest of the screen.
So at this point I'm pretty much heated. My first nexus was a CPO (certified pre owned) as well. I got VZW to swap my Stratosphere for it.
Anyway... I figured I'd download a ROM to install until my next nexus comes in (#3) because I hate being on stock. I get a low battery warning so I plug it in. I notice IT'S DOING THE EXACT SAME THING AS MY LAST ONE. Any little bit of pressure or movement of the charger causes my phone to lose connection and stop charging..... I tried my original charger. I tried my brothers Droid 3 charger and even the brand new charger I bought when my first nexus started having issues. None of them work! So I tried all of those chargers on my brothers and dads phone and they work fine!! No amount of movement disrupts charging on their phones at all with any of my cables. I tried every combo of charging cable/phone as well as using different power outlets on different breakers. I couldn't believe I got a phone out of the box with the exact same problem I'm trying to return my original one for. This is ridiculous!!!
"Sir, all of our certified pre owned devices pass a 100-point inspection" *cough*BS*cough* If you actually put this phone through a 100 point inspection then somebody needs to get fired because it should have failed the moment he looked at the screen. It's that obvious. Unless they don't inspect the screen - at least when it's on (which makes no sense to me).
So I was wondering if you guys had similar experiences? I knew I was sending my replacement I just opened up back - literally seconds after I powered it on.
Anyways now that my rant is over, how many times have you had to get your nexus replaced before you got a good one?
That sounds like bad luck pal. My own GNex is a GSM one I got a couple of weeks ago pre-owned and it is running fine. It does seem a bit of a lottery regarding the build quality. Does the LTE version tend to have more issues than the GSM?
I've had no problems with my GSM Galaxy Nexus.
Sent from my Galaxy Nexus using xda premium
Suffering from lose usb port issue here =/ crazy how my almost 2 year old G2. Has taken falls, drops, tumbles, etc and is working flawlessly compared to my few month old gnex that I baby the hell out of. Only cosindering the next nexus is its htc manufactured.. my first samsung phone and I kinna regret it. Smh
Sent from my T-Mobile G2 using xda app-developers app
I have no idea. Only ever been with Verizon. I just can't believe I tell them that my charge port died so they send me a replacement with a dead charge port. Plus a faulty screen. Double whammy lol. #3 is being over-nighted to me free of charge. I'll post back some more results about that one tomorrow. I wish I had a camera to take pictures of the screen of my replacement. I'd use my other nexus, but as I said I got it CPO which means I had to buy a battery seperate and only have 1.
Sent from my Galaxy Nexus using xda app-developers app
Had my GSM Nexus for two months and haven't had any problems with it, but I've been worrying lately about mot USB port since so many is having problem with it.
Sprint Nexus since March, got a little burn in near the top of the screen, but haven't needed a replacement yet
No problems here. Received mine in January, bought one for the wife in June and all seems to be well.
Sent from my Xoom using xda premium
No problems for me also.
none mine was great right off the bat
I had the charging port issues with an older nexus.take a small jewellers screw driver and gently pry the small wafer tab you see a hair away from the wall its close to, that will fix it just be very gentle and pull the battery first. I had the same issues until I did that.
Sent from my Galaxy Nexus using Tapatalk 2
RoyJ said:
I got my first Nexus about a month ago. About 3 days ago the charging port kicked the bucket. I couldn't charge it at all. I called Verizon and got a warranty replacement. Cool. Came in about 5 hours ago. The very first thing I noticed upon powering up the replacement was that it had moderate/severe screen burn-ins. As well as random spots all over that don't match the color/tint of the rest of the screen.
So at this point I'm pretty much heated. My first nexus was a CPO (certified pre owned) as well. I got VZW to swap my Stratosphere for it.
Anyway... I figured I'd download a ROM to install until my next nexus comes in (#3) because I hate being on stock. I get a low battery warning so I plug it in. I notice IT'S DOING THE EXACT SAME THING AS MY LAST ONE. Any little bit of pressure or movement of the charger causes my phone to lose connection and stop charging..... I tried my original charger. I tried my brothers Droid 3 charger and even the brand new charger I bought when my first nexus started having issues. None of them work! So I tried all of those chargers on my brothers and dads phone and they work fine!! No amount of movement disrupts charging on their phones at all with any of my cables. I tried every combo of charging cable/phone as well as using different power outlets on different breakers. I couldn't believe I got a phone out of the box with the exact same problem I'm trying to return my original one for. This is ridiculous!!!
"Sir, all of our certified pre owned devices pass a 100-point inspection" *cough*BS*cough* If you actually put this phone through a 100 point inspection then somebody needs to get fired because it should have failed the moment he looked at the screen. It's that obvious. Unless they don't inspect the screen - at least when it's on (which makes no sense to me).
So I was wondering if you guys had similar experiences? I knew I was sending my replacement I just opened up back - literally seconds after I powered it on.
Anyways now that my rant is over, how many times have you had to get your nexus replaced before you got a good one?
Click to expand...
Click to collapse
never. still on launch day nexus. Dropped it a few times... once into the toilet. Still great.
About 5 times...
Sent from my Galaxy Nexus using xda app-developers app
Still on the original, no problems.
Sent from my Galaxy Nexus using xda premium
Paleryder said:
I had the charging port issues with an older nexus.take a small jewellers screw driver and gently pry the small wafer tab you see a hair away from the wall its close to, that will fix it just be very gentle and pull the battery first. I had the same issues until I did that.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I tried that. It worked only as a temporary setup for my first one. Every suggestion on this forum has been tried and failed for me, sadly.
sergioosvaldo1 said:
About 5 times...
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
A fellow Verizon wireless customer?
Sent from my Galaxy Nexus using xda app-developers app
Bought it on march... No problem still today...
Sent from Galaxy NEXUS using CoDeNaMeAndROiD
Bought mine begining of July, had issues charging sent it in and came back two weeks later with new port. Strangely before the repair it would charge to 100% and I usually could get around 3.5-4 hrs of screen time and 16+ hours before needing to charge, now with the new port only goes to 92% and screen time 2.5 hrs and about 12 hours sometimes less, haven't changed my usage, really wonder if they borked my battery somehow during the repair. Mine was manufactured march 2012.
Verizon GNex since late April/early May, no issues here.
Once for a faulty charging port at the bottom of the phone
Sent from my Galaxy Nexus using xda app-developers app
5 months or so Gnex GSM - no problems

[Q] N7100 Suddenly Won't Charge - Ideas?

Hi all, I'm pretty lost here. My Note II (N7100) suddenly won't charge. Earlier today it charged just fine. I've only ever run stock with root on it. It's not the charger, it's not the cable. I've tried many of both, all of which worked before, none of which work now. I flashed back to stock recovery and did a factory reset, and the problem persists.
When I plug it into a charger while off, briefly a gray battery screen with what looks like a stationary 'wait spinner' will pop up and then the screen will turn back off again. I know the USB port is not totally FUBARed, because I can flash it with heimdall in Linux. It shows up in lsusb when in the bootloader, but not otherwise. The port is pretty much spotless, especially compared with that on my GNex, which still works fine.
I've tried leaving the battery out for an hour, holding the power button, etc. It almost seems like a problem that could be solved by discharging some capacitors, but battery pulls always solved those on my Galaxy Nexus.
Any thoughts on other things I can try?
I can't even figure out how to contact Samsung support in case this is somehow a warranty/hardware issue. At least on their US site the N7100 isn't even an option in the pulldowns they want me to go through.
After some calls to Samsung USA and Canada, I gave up. Apparently the phone is from the UAE, for which Samsung USA has no phone number, and their repair centers won't touch it if it's international. This is really stupid and I plan to write to Samsung about it. It had only been three weeks since I ordered it, so I am returning it to the Amazon seller for a refund. I'll let them deal with their supplier in UAE I guess. I hate to do that, but it seems to be a hardware problem and I have no other recourse at this point.
I cant really help here but i wanted to let you know i had the same problem with a white note 2 from Carphone Warehouse in the UK, just stopped charging after owning the phone for 2 days (i had also only rooted and running stock rom).
Carphone warehouse replaced the handset for me and havent had a problem with the new one so far but its made me take extra care when plugging or unplugging the usb cable ( i use Airdroid for file transfers now). I guess there must be a defect with a limited few usb ports on the note 2.
I thought it might be a 3rd party usb cable to blame (i use a blackberry usb cable at work but ive stopped that now and only use the official Samsung cable).
Sorry i cant help just wanted to share my experiences, hope you get it sorted, good luck!
Thanks for chiming in Steve, good to know I'm not the only one. I saw another post on here like that too, maybe it was yours? There was no discussion. The strange thing is ODIN worked just fine. Maybe a loose connection only on one/both of the power pins?
Nah it wasn't me mate, I had just put it down to me being heavy handed and thought nothing more of it till I saw your post.
I've seen a post in the Jellybam thread today about the charging being down to software but I don't know how true this is as i've yet to check the facts.
Did you manage to get it replaced? I remember it was the worst feeling in the world when the realization hit that my phone wouldn't charge.
Sent from my GT-N7100 using xda app-developers app
mynamesteve said:
Did you manage to get it replaced? I remember it was the worst feeling in the world when the realization hit that my phone wouldn't charge.
Click to expand...
Click to collapse
Yeah I just invoked the Amazon.com return policy, sent it back for a refund, and ordered another one. It was supposed to arrive today, but apparently UPS had some kind of mechanical issue and now it's delayed until tomorrow. I just need it to get here before my next month's Verizon plan bills so I can cancel before paying another month.
Sorry to drag up an old thread but this has just happened to me, EXACTLY the same as OP.
I've reset it, wiped everything, re-flashed latest stock firmware. Tried 3 different cables and two different chargers.
Pretty sure the battery is good because if I take it out of the phone and charge it on the dock, it works fine. If I then put the battery back into the phone, the phones works in every way except it wont charge
I have most of my digital life on this thing, I am so screwed without it. Look like its a warranty repair job then? Ive had the phone about 3 months from Phones 4U :crying:
Looks like hardware issue..
Sent from my GT-N7100 using xda app-developers app
UtkarshGupta said:
Looks like hardware issue..
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Happened to mine to T-mobile version. Never dropped it, never got it wet, only 1.5 months old.
WTF? Seriously?
Behavior:
Charges sometimes.
Charge sometimes stops at 70% or less.
Screen sensitivity screws up sometimes.
Data constantly being transmitted whether WiFi or cell network.
Never dropped.
Never wet.
Never harshly impacted.
Never rooted.
Tried factory reset.
Tried pulling battery.
Tried different chargers and cables.
Wondering if the trident aegis case put too much pressure on the charger cable by pushing it sideways with the flap.
Any ideas?
Hardware problem.
Sent from my GT-N7100 using xda app-developers app
brocktice said:
After some calls to Samsung USA and Canada, I gave up. Apparently the phone is from the UAE, for which Samsung USA has no phone number, and their repair centers won't touch it if it's international. This is really stupid and I plan to write to Samsung about it. It had only been three weeks since I ordered it, so I am returning it to the Amazon seller for a refund. I'll let them deal with their supplier in UAE I guess. I hate to do that, but it seems to be a hardware problem and I have no other recourse at this point.
Click to expand...
Click to collapse
Check in the box, and if you have an EROS Group sticker on it that means it's covered under warranty here in Dubai, UAE as they are the main distributor here for Samsung products.
Sent from the rabbit hole.
This happened to me yesterday after spilling tea on it. I took the device apart as per this video, checked the connectors and reassembled it. Voila, the charger is working again. Obviously I take no responsibility etc etc.
My Samsung Galaxy Note 2 wont charge
I have also had this problem where my galaxy note 2 wont charge. I have tried all the chargers i have used successfully in the past and none of them will charge it now. I had the problem some weeks ago and now it has happened again. I only purchased the phone in January 2013. It is very frustrating. I have never dropped my phone or damaged it in any way what so ever. I have no idea what the problem could be but i will be taking it back to Telstra as i need it sorted out.
Same problem here - is this a generic problem with the Note 2??
I always put my phone on charge overnight , woke up yesterday and it hadn't charged. Swapped batteries - no problem - then put original battery back in, hey presto, charging!
But since then both batteries have run out and I couldn't get either to take any charge. Got it plugged in now and just like other people I've got a static charging ring showing, And no power.
Bought an external charger to try and get round this, but has anyone come up with a proper solution??
-StuPC
Strange...
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
PavPev said:
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
Click to expand...
Click to collapse
Thanks for the tip, Pavpev - I gave it a try but still nothing. Perhaps my phone is super-sensitive!
It happne to my note 2 as well
I had to give it for repair to service center now i just want to know what triggered it and how to prevent it..................
PavPev said:
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
Click to expand...
Click to collapse
Can confirm this is the case! Tried everything, but the blowing air into the USB socket worked :good:

"Somebody Get Me a DOCTOR...." The GNex Gone Bad Experience Thread !!!

Has your nexus gone bad? Suffered from a damaged speaker, fried CPU, broken screen or similar? Here's the thread to share your exprerience.
Personally I bought my Nexus, brand new on September/October 2012. Sometime on August 2013 a got caught up in an endless bootloop, even odin or similar tricks couldn't save the day so took it to the repair centre (Smartec Greece) and had it back after 4-5 hours with a new motherboard. Pretty fast- problem solved, didn't have to pay something, even though I never got to know which part actually gone bad.
That's about it. I also have replaced stock battery with a new one as the old one was draining faster than the speed of light, no matter what rom I was on.
So let me hear ya!!!!
The goddamn USB port issue, couldn't charge my phone, until I poked that little bugger in there to rise it up a little, created such a hassle
Sent from my Galaxy Nexus using xda app-developers app
adellon92 said:
The goddamn USB port issue, couldn't charge my phone, until I poked that little bugger in there to rise it up a little, created such a hassle
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
You were lucky, after a year and a half of use my USB finally took a sh*t completely. Luckily the insurance I use has no deductable so I had to fire up my old Incredible 2 for a few days while I waited for a replacement. I'm so glad we have nandroid. All I had to do is unlock the bootloader on my new device, put TWRP back on and restore my nandroid. No hassle really.
WOW!
itasoulas said:
Has your nexus gone bad? Suffered from a damaged speaker, fried CPU, broken screen or similar? Here's the thread to share your exprerience.
Personally I bought my Nexus, brand new on September/October 2012. Sometime on August 2013 a got caught up in an endless bootloop, even odin or similar tricks couldn't save the day so took it to the repair centre (Smartec Greece) and had it back after 4-5 hours with a new motherboard. Pretty fast- problem solved, didn't have to pay something, even though I never got to know which part actually gone bad.
That's about it. I also have replaced stock battery with a new one as the old one was draining faster than the speed of light, no matter what rom I was on.
So let me hear ya!!!!
Click to expand...
Click to collapse
The same happened to me but I let the battery drain and then charge it for a bit to eneter recovery mode to restore from a back up. Why didnt you do that? I think your problem wasnt just a bootloop problem.
Powerbutton becoming faulty.
Sometimes worked sometimes didnt
Trashed my charge port one morning getting out of bed with a bad hangover..Forgot my phone was plugged and snapped the port right off :crying: I just bought a new charge port flex from ebay for $10 and replaced it myself in about 20 mins
itasoulas said:
Has your nexus gone bad? Suffered from a damaged speaker, fried CPU, broken screen or similar? Here's the thread to share your exprerience.
Personally I bought my Nexus, brand new on September/October 2012. Sometime on August 2013 a got caught up in an endless bootloop, even odin or similar tricks couldn't save the day so took it to the repair centre (Smartec Greece) and had it back after 4-5 hours with a new motherboard. Pretty fast- problem solved, didn't have to pay something, even though I never got to know which part actually gone bad.
That's about it. I also have replaced stock battery with a new one as the old one was draining faster than the speed of light, no matter what rom I was on.
So let me hear ya!!!!
Click to expand...
Click to collapse
Last year my Nexus dropped into the sea, but luckily survived
My Nexus's battery was damaged so from phone service I got a new one in 2012.
Then My Galaxy Nexus got a screen burn-in ("ghost image") and in the phone service they changed a screen, but my Nexus got that screen burn-in again..
Everything have worked so fine and I never used any other kernels on my Nexus, than the stock ones by Google and CM's kernel and ofc. my modified CM kernel., I have tried some custom kernels, but I never liked any custom kernel. My Nexus has scratches on its cases but screen has always been clean and good. :3
I'm really happy, that my Nexus looks like a new one, but only that screen burn in is annoying
I am on handset number five; one blown earpiece, two cracked screens and the last one had the interface between the digitizer and the motherboard come loose. I was able to wedge some paper between the battery door and phone body to make it work until the replacement came in. Thankfully I got the phone when beat buy had them for free and ponied up for the service plan.
Sent from my Galaxy Nexus using Tapatalk
Have mine for 2 years... only problem is an oled burn where the notification bar clock is... the green and red oleds have less brightens on lower brightenes levels... apart from that everything ok.
Sent from Asus MemoPad FHD ME302C
I'm past the 1.5 year mark with my gnex and the only issue I have so far happened when it fell from my recliner while connected to the charger. The micro-usb metal piece on the cable got bent from the impact and since then I get a weird buzz/rattle when the phone vibrates. Had to reduce the vibrator strength on fancy kernel to get rid of that specific annoyance.
This has been the case for about 8 months now and the phone is still charging fine. Why I don't know is if this is a symptom that will eventually lead to the dreaded no-charging issue that some have shared here.
Had to change whole charging strip. Gnex was showing frequent charging/discharging and battery would drain within an hour!
Sent from my Galaxy Nexus using xda app-developers app
1.5 year old phone. Volume-up button doesn't work, and hasn't for some time. To increase volume, I have to press volume down and then move the slider up on-screen. No big deal. Also had the USB port break a couple of months ago and had to get it changed. Otherwise it runs fine. Still on stock 4.2 ROM, I keep the GPS switched off most the time, and also have all the lower-level Google sync stuff disabled (screw Google), and battery typically lasts a day and a half of average usage.
Had the Galaxy Nexus since release day and it served me well. It was fast and I only went through a few. Last October I got my Note 3 so I retired my G'Nex, but now I'm going to be using it as a MP3 Player that I can just leave in my car vs using my Phone all the time. Just looking for a Rom that turns it into the Android version of an IPOD touch.

any defects?

Has anyone noticed any hardware defects with their models yet?
my raising volume button seems to get stuck pretty often, like maybe 30% of the time. That is, it fails to raise the device volume. The button to lower volume seems to work fine though
Wow, do I gave the only defect?... Does anyone know the replacement process / policy if I didn't purchase the sprint protection plan?
Haven't noticed a single thing - everything running absolutely perfect and definitely haven't had that volume issue.
I'm not sure what you do if you didn't get insurance but if it is an actual manufacturing defect I'm pretty sure you can go through Samsung themselves. (I've only ever used Asurion or Squaretrade myself never through the actual manufacturer)
Sent from my SM-N910P using XDA Free mobile app
My battery cover doesnt snap all the way on...REALLY annoying for my OCD...i need to try and call sprint and see if theyll let me swap just the back i dont want a whole new phone.
Also using the cable it came with i only get USB charging...using my old Note 2 cable i get AC charging...the actual charger works but the cable doesnt seem to. I must have gotten a crappy package. At least the phone itself seems fine lol
Sent from my SM-N910P using Tapatalk
All of my hardware and software keys just stopped working minus the home button and volume up button. Becoming really frustrating especially since ive only had the phone for 6 hours.
Hiss in video recordings
I recorded some video last night with no problem. Today, I discovered a hiss in all new recordings. I restarted the phone to no avail. Will be exchanging the phone for a new one tomorrow.
Inline said:
Haven't noticed a single thing - everything running absolutely perfect and definitely haven't had that volume issue.
I'm not sure what you do if you didn't get insurance but if it is an actual manufacturing defect I'm pretty sure you can go through Samsung themselves. (I've only ever used Asurion or Squaretrade myself never through the actual manufacturer)
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
Darn, that's slightly frustrating.. I was so excited and happy for this phone, even this lemon is so difficult to part with ;P
Beautiful device though, Samsung really hit it out of the park this time!
I am having an issue with my Wi-Fi. It will not stay connected. I have to reboot the phone just to get it to come on. Then when it comes on it will not stay on if I am not using the phone. Other than that it works fine.
If I charge the phone for an extended period of time, it will not wake. I have to perform a battery pull to restart it. I have tried with the quick charge settings on and off, and I have tried with the included Samsung charger and a Palm charger. I'll probably take it back to Sprint for a replacement.
- X
I have a white model from Tmo and it's absolutely perfect so far. I would imagine that anyone of you having serious issues with your note 4 should bring it back to your carrier right away without delay. At least call them.
Sent from my SM-N910T using XDA Free mobile app
Just a reminder. Do a *#0*# test on your phone before walking out the door. That won't catch every defect, but it will catch quite a few.
IBNobody said:
Just a reminder. Do a *#0*# test on your phone before walking out the door. That won't catch every defect, but it will catch quite a few.
Click to expand...
Click to collapse
What does that tell you exactly?
Sent from my SM-N910T using XDA Free mobile app
Dialing *#0*# on ant Samsung phone puts the phone into self-test mode. You can test almost every sensor, button, and speaker on the phone. It's fantastic for testing the AMOLED screen too. The only thing I don't think it tests are the microphones.
My white one has a bum barometer sensor. It reports a value, but it's stuck at 29.870 in Hg. Doesn't budge at all from that value. Best buy is going to exchange or when they get more in stock. Other than that, no gap, no issues whatsoever.
Damn, I'm having a lot of trouble exchanging my phone.. All the sprint stores I've went to the past 3 days have all said they are out of stock..
Has anyone else exchanged their phone at sprint yet? Should have bought my phone f4om best buy :/ don't like dealing with sprint
chosenhobo said:
Damn, I'm having a lot of trouble exchanging my phone.. All the sprint stores I've went to the past 3 days have all said they are out of stock..
Has anyone else exchanged their phone at sprint yet? Should have bought my phone f4om best buy :/ don't like dealing with sprint
Click to expand...
Click to collapse
Call Customer Service and have them send one via 2 day air. I just got my phone today in two days. The stores here are like yours; out of stock.

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