I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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It may seem extremely simple and obvious but have you done a PRL update? I have seen similar issues where basically the phone doesn't activate properly and that solves it. I would think its been tried with multiple phones but maybe overlooked due to its simplicity.
Yes many times. And profile. And hard resets. But thanks.......
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i have a similar issue when someone calls me they cant hear me but i can her myself on my phone and often times i have to call back for the call to work correctly i hope this issue gets fixed soon my bet is after the new update on the phone it started happening so it might have something to do with the new firmware released a couple weeks backs
I doubt its the firmware or update. This would be a widespread issue. I'm on the latest firmware and don't suffer from this issue. If this is your 4th phone, I would say its safe to assume there is a network issue rather than phone if the call works properly when you call the person back. Ask sprint to give u a different phone other than the gs3 and see if the problem persist
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cazman420 said:
I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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Click to expand...
Click to collapse
Are you using an Airave?
All Battery results are on a 6300mah battery, unless otherwise noted!
cazman420 said:
Yes many times. And profile. And hard resets. But thanks.......
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Click to collapse
Do you have an airave? If you or a neighbor do, your connecting to there's and prl updates are severally corrupt and messed up when trying to through an airave if they don't fail. Try going to a different part of town and do a prl update. And I would actually recommend another provider.. Sprint has become garbage. Worst connection in the country due to what stats say. Not to mention sprint doesn't care about customers much anymore. Been with them like 13 years and then a couple years back they took away all the benefits of senior customers. For example, I have 0 to 1 bars in my house.. With all other providers I get 5...
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Questions and help issues go in Q&A
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FNM
No airave . issue happens all over chicagoland. Tried four phones already sprint is not willing to exchange phone again. But can't fix my problem. I'm lost.
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Also issue has been for three months. Before the update came out.
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And continues to this day. With no help or credits to my account from sprint. I guess they expect me to just put up with bad service and not leave. Yet they still feel like they deserve to charge me an e.t.f.
Pretty close to just saying f you sprint.
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Related
I've been stuck on 1x and no svc bars all day, and on and off yesterday. Keep getting the data roaming message.
Called sprint and they ran me through a bunch of trouble shooting, as usual, but could not resolve it. She said that my internet wasn't updating or something. Opened a service ticket and told me to take it in to the store so they can check the device.
Anyone have this problem before, and how did you fix it?
I'm currently running srf 1.2, genocide 2.0, honycomb fusion explosion theme, ec05 modem, and I have an airrave.
My wife's epic is also stuck on 1x, and the blackberry on our extra line also says 1x with 1-3 bars.
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My issue isn't that similar, but recently was the first time I've even seen "1x" on my phone. I literally have never seen my phone on 1x before, in fact, I thought it wasn't even possible on Sprint (Like, I didn't know it had the same name).
If all your phones are stuck on 1x, then it is most likely something with the service. You already did everything I could think of, so I'd just take it to Sprint again and tell them that it's been happening for a while and you've already been to a store, but it's becoming a real issue and you shouldn't have to be charged for a service that does not provide what they have offered, or something threatening like that.
Hope you can fix the issue soon,
Acer
I feel better knowing someone else also is experiencing this. Since like Thursday I haven't had a reliable 3g connection whatsoever I keep getting the "1x" icon also.
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ac16313 said:
I feel better knowing someone else also is experiencing this. Since like Thursday I haven't had a reliable 3g connection whatsoever I keep getting the "1x" icon also.
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Same...wonder if it's something up with Sprint.
I literally haven't seen that phone have the 1x icon in the 13 months I've had it.
I've had trouble, but with updating my PRL and Profile. Once I read this, I've kinda conviced myself that somethings up on Sprints end, and not ours. Could this be part of Sprints Network Vision in action?
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It could be the airrave. I had trouble getting a 3g connection the first time we set ours up.
________________________________
Roll Tide Roll!
Same here with 3 epics for 2 days, called Sprint and had them push a refresh on all 3, then I updated prl and profile on all 3, been working for about 10 hours now on all 3.
Wow! I knew I would get some response to this, but not that everyone is having the same problem...lol! Well, that sucks. I wondered about the airrave, but I mentioned a few times to the phone rep that I had one, and she never said anything about it. She did say they were no problemswith the service in my area. I'll have to see what happens when I leave for work tomorrow. Does make me wonder if sprint has something brewing that is messing up everyone's service.
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malcolmXman said:
Same here with 3 epics for 2 days, called Sprint and had them push a refresh on all 3, then I updated prl and profile on all 3, been working for about 10 hours now on all 3.
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I'm going to give this a try, its really annoying because the one bar I now get(id get usually 4-6 bars like a month ago) puts me somewhere around 50kbps...
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Reset the Airave and your router and modem. They screw up the Airaves all the time. Airave techs direct line is 866-556-7310.
Update= 3g still working on all 3.
Oh and I have no airave.
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ac16313 said:
Oh and I have no airave.
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Sorry AC, was replying to the OP.
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kennyglass123 said:
Sorry AC, was replying to the OP.
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Its cool I hope its on sprints side and its only temporary
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malcolmXman said:
Update= 3g still working on all 3.
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Click to collapse
Back on 3g today. Not sure what the problem was this weekend. I had no data when I got up, but rebooted the phone and so far so good. Full bars again, at home. I did switch roms last night. Installed miui with the data fix just to see if it made a difference. Didn't make a difference last night, but its working fine so far today.
Going to reset the airrave after work anyway, just in case. Are you guys back to normal today as well?
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djjroc007 said:
Back on 3g today. Not sure what the problem was this weekend. I had no data when I got up, but rebooted the phone and so far so good. Full bars again, at home. I did switch roms last night. Installed miui with the data fix just to see if it made a difference. Didn't make a difference last night, but its working fine so far today.
Going to reset the airrave after work anyway, just in case. Are you guys back to normal today as well?
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I was going to say I was back to normal but just as I hit "quote" my 3g went away and went back to 1x then I gt an error saying "sign in fail"
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My issue is whenever I hook up to wifi my mobile network drops not allowing me to make phone calls. This ask started once I rooted my phone. I'm running the stock rom as well. The only solution is for me to reboot my phone. Is there anyone else having this issue, and is there a solution?
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weird.
Flash a different modem?
Sent from the future.
How would i do that?
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wxcolon said:
How would i do that?
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Just doin to the stock Rom. It fixed los for me. And it updates your radio
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FYI OP, this is all over the place under LOS, or Loss Of Service.
These issues haven't had one guaranteed fix (or any reproducible permanent fix that I have seen.)
Reported LOS occurs in low signal/roaming situations, when wifi is on, or unbeknownst completely... all these depending on the user, and solutions are equally thin and subjective.
Most likely there is no current fix for your issue until an official update occurs. Until then you can probably try to placebo the problem away like most people here.
... and your other issue can be solved here
http://forum.xda-developers.com/showthread.php?t=1279617
Should we start calling this "LON" now? Lol
12MaNy said:
Should we start calling this "LON" now? Lol
Click to expand...
Click to collapse
Loss of Network is what occurs when someone ditches Sprint for a phone that comes out on another carrier that isn't broken (which in this case is a fairly substantial sort of broken for any regular user) from day 1 and counting...
We XDA lurkers/trolls/devs, we are the ones that stick, for better or worse, until that update comes out that makes the phone function... a phone whose modems are working 100% of the time for the major reason we bought it, to use as a phone, with signal and data and the like.
LON is a new problem now so we can start another slew of threads about it.
Okay, I didn't know what los stood for, but I appreciate all the help. Now I know. I'm glad it wasn't something with my phone.
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So as the title says I can't receive texts from Tmobile numbers. Don't know exactly when it started, approx. 1 week ago, but I was at one point able to receive them. I'll give you the background info...
Was originally with Tmobile, ported to google voice, then ported to boost, then ported to Sprint when I purchased E4GT. All over the course of about 3 months. I still owe Tmobile my eta, if it matters.
I am currently not rooted, EL29 modem. Was rooted, tried Calkins EL29, Blazer EL29, some ICS roms. Flashed back to stock EL29 unrooted.
Called customer service, they "reprogrammed" my phone, which on my end consisted of dialing ##my MIL number# and reentering my msid. Didn't fix it so now a network ticket was started.
So, any help or causes would be greatly appreciated.
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Bump for help. Been on the phone with customer service 4 times, no help.
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That happened to me a few weeks back. I was able to get text from ATT and I think Verizon except TMO. I had called them and they opened a ticket. They fixed it a week later as now it works fine. I'm not sure what they did but its something with the network not the phone.
It is call a network ticket you can call advance custumer care and ask them to create one for you or take it to a repair center and ask a technician to get one in for you. Depending where you at it can take up to 72 hours
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Ok you should consider the multiple Ports as the cause of the issue. As for the ticket, all they will do is ask for the t mobile telephone number you cannot receive text from. They will search that number to see if a message from it has hit sprints messaging platform. If they find it they will see where it was lost on the way and correct it. If they cannot find it then they will say that they cannot fix the issue if the message never hit sprints messing platform. Back to the port. Sometimes the port is corrupted and the phone will not work our will not have all of the features. Sprint will need to contact their number porting center tier 3 department and have them to change your KEN. GOOD LUCK.
Thanks for the replies guys. I guess I'll just have to be patient and let them fix it.
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Just got off the phone after an hour with customer care. Still no success. Cant get to tier 3. Most of the reps act like they never heard of it. What does Ken stand for? Because they never heard of that either.
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so this still isnt resolved after 3 ctms tickets. at what point would i have grounds to cancel without a etf?
Finally fixed
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What was the fix?
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The problem was with the routing, as suspected. The fix I assume was getting the intercarrier gateway to correct the settings they had for my phone. I called three or four times and they told me it would get fixed. It wasn't until I replied to a post on the Sprint community forum that I got any results. A Sprint employee that monitors those forums pm'd me and got the gems ticket process going. And it still took two tries for them to get it right.
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Some how i lost connection and goes from H+ to E, and some times stays on grey bars.
Anyone konws why iam having data lost?
I have unlimited data plan. parandoid rom, i tried several rom and radios but no good needs i still have data drops.
Is this a recent development? Call T-Mobile to see if they're working on towers there.
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DocHoliday77 said:
Is this a recent development? Call T-Mobile to see if they're working on towers there.
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Click to collapse
If IMEI is intact, it's a T-Mobile issue. I was replying to say that I've had this issue before, once. I was going to call them to complain, but it was fixed in under 24 hours.
Aerowinder said:
If IMEI is intact, it's a T-Mobile issue. I was replying to say that I've had this issue before, once. I was going to call them to complain, but it was fixed in under 24 hours.
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I think is towers issue I had that in mind too, imei issue not at the moment just data drops and it stays on Edge for long until I put airplane mode for a moment and switch it back that's when I get H+ back
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Yeah, either call support to confirm, or give it a day or two to see if it gets better.
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Happens to me here and there. sometimes I lose internet conection for 30min to and 1hour. I already called tmobile and told them bout it and how it started happening after they activated lte -.- they said its weird that it shouldn't be happening what should actually be happening is the data speeds geting faster. All they did is reset my data conection and gave me $5 credit for 6months:banghead:
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Well if it gets better soon that $5.isn't a bad deal!
Have you tried Odin flashing the Stock firmware? Wipe data to test clean? Try any other modems?
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Iv tried flashing stock via odin and it didn't help :/ so I called and got a replacement so far it hasn't happen anymore the thing that sucks is that the replacement I received is defective the home button is not sticking out how its supose to so I called and place another order but they are out of stock I kinda got upset when I was told I would have to wait like bout a week or so to receive my replacement so I asked if later on the road the home button started giveing me problems was I allowed to exchange for a replacement I wss told yes so I cancelled it cuz I could live with my phone like that not really a big thing
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Sometimes if you press the issue they will replace it with a comparable model. They certainly have the T999L in stock if you want to ask if that's a possibility. Dont expect it to work, but could be worth a shot...
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I called T-Mobile but they just reset the lines well that's what they said.
And nothing still the same data drops, iam going to try odin flash and I would see if that helps
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If the flash doesn't help, wait another day or two and call back if it doesnt improve. Tell them you'd like to have a help ticket escalated because their last attempts did not help. Just try to get them to put you in contact with a tech who has the ability to deal with things on a more specific level. Most likely you only got the first level of support. They don't have many permissions to deal with a lot of issues. A lot if them are told that account resets will fix everything it seems like!
Hopefully though, things will jusy improve as they work on towers and upgrades.
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So obviously I am not on T-mo, but a buddy of mine is. What we are trying to find out is if when you are using ur data and voice simultaneously, and you loose data in the middle of a call, why do you have to hang up to get data back? I noticed this same thing with I phone users on GSM networks too. As you can tell I'm on Sprint and had no answers for him. All I could say is that I don't have to hang up to get my data back. Thanks for the help in advance it really is frustrating the mess out of him.
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Try different modems. Aside from that the best first step I know of is call support and troubleshoot with them. If it doesn't help, let us know what was done and maybe we can figure something out.
If data works fine while not on a call, it's most likely either a problem with the phone, or on their end.
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DocHoliday77 said:
Try different modems. Aside from that the best first step I know of is call support and troubleshoot with them. If it doesn't help, let us know what was done and maybe we can figure something out.
If data works fine while not on a call, it's most likely either a problem with the phone, or on their end.
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@ the moment can't try different modems because he is not rooted ( I'm trying to convince him though). I know I didn't make this part clear...we drive for a living so he may be going through an area that doesn't have 4g or whatever looses it and then instead of it just coming back while he's on a call he has to hang up. I will let him know to call support definitely if this is not normal.
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No idea if that's normal, but if it's happening while on the move I could see that making more sense. If on a call and you drive out of 4g coverage, it may or may not pick it back up when you reenter covered areas while still on the phone. You'd have to wait till it hands over to a 4g capable tower.
It's hard to say though, I think you'd get much more reliable info if you can get this answered by a tech who actually works on these things. When you call support you may have to have a ticket escalated to another level to do so though.
Anything I could come up with would just be theory and there'd be very little, if anything we could do from this side of the network to solve it.
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