Related
Just wondering if anyone else has had to call t-mobile about there TP2. When I did about not being able to connect to GPRS Edge or 3G the tech support said they have no known issues or support topics on the TP2 and told me to do a Hard Rest. How has everyones elses experience been.
I'm kind of surprised they didn't give you tips on the MyTouch3G since almost every time I've called them they mix the awesome TP2 up with that damn phone.
Anyway, I'm not really surprised that they couldn't help you. What's the problem though, maybe we can help? Give us the symptoms & all, be thorough buddy.
LOL, sounds very familiar! Better yet, They no nothing about Windows Mobile! That's why XDA is here to assist you
Well before the TP2 came out and I asked about a release date they gave me the info on the MyTouch. The problem was I couldn't send or recieve emails or get online it said there was a connection issue so the technician said all she could tell me what to do is a Hard rest which worked for a few days but it happened again today so I had to Go to Start/ Setting/ Connections tab/ Connections Icon. Then goto Manage existing Connections. Pick T-mobile Data and Edit. On the first screen do Nothing and goto Next ( the next page) Access Point Name delete what it is and type wap.voicestream.com then click Next then Finish then that helped me get a connection without having to do a HARD RESET thank GOD for our own knowledge and everyone at XDA.
i had a connection problem that was due to the TP2 automatically setting up the internet connection as "T-mobile Internet" when the email was trying to use the "Internet" connection.
Think i just deleted the "Internet" connection settings which were redundant.
good luck with tmobile.
Most of the US cellular support reps can't even figure out their right hand from their left. Good luck getting support for your cutting edge phone!
cmd512 said:
Most of the US cellular support reps can't even figure out their right hand from their left. Good luck getting support for your cutting edge phone!
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US Cellular as in the company, or US Cellular as in the United States?
Talked to T-Mo 3 times since picking up my tp2. I got my phone 4 weeks before release so they didn't have much on it. The first call went well though as it was an mms issue dealing more with starting mms with them than phone settings. That was the first week, they had no clue. The second was a week before official release when I noticed that they showed their 3g network active in my area and I wasn't picking it up. This guy knew the phone well and knew Wmo but there was still no support info there. Turned out the 3g network wasn't active yet though their info said it was. 3g went active 2 days later and tp2 had no issue. The last was a week ago as I was constantly getting a message from their visual voicemail system even though that's not available for this phone. This guy was great and loved the phone. Was picking one up himself supposedly.
californiarailroader said:
US Cellular as in the company, or US Cellular as in the United States?
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That was a blanket insult, so it was for all reps in the US. There was a (marginal at best) improvement when I went from Sprint to T-mobile, but for the most part, most of them are still clueless...
I do rarely get surprised when I get one on the line that seems to know their ****... but yeah, very rare. Almost endangered maybe.
TmoUSA are pretty useless i scratched my battery door and i wanted to buy one. they tried to sell me a my touch 3g door. Lets not even go with HTC USA they dont even carry the battery door or the stylus and told me to look online for it. How can a company not carry their own supplies???
codykemper said:
Just wondering if anyone else has had to call t-mobile about there TP2. When I did about not being able to connect to GPRS Edge or 3G the tech support said they have no known issues or support topics on the TP2 and told me to do a Hard Rest. How has everyones elses experience been.
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I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol
Gman65 said:
I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol/QUOTE]
say what???
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xnifex said:
Gman65 said:
I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol/QUOTE]
say what???
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Some of the Tmo TP2 showed incorrect mem size, and mines was one of them. all fixed now with update. Maybe hotfix was the wrong term... how about update
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Gman65 said:
Some of the Tmo TP2 showed incorrect mem size, and mines was one of them. all fixed now with update. Maybe hotfix was the wrong term... how about update
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I know about the issue, i just didn't know that Tmo had an update for it. How did you find out?
xnifex said:
I know about the issue, i just didn't know that Tmo had an update for it. How did you find out?
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Sorry misunderstood you, I saw it on tmonews. So that was one of the things I checked when I went to the tmo store to see the phone. The demo phone showed 288mb so I figured all was good in the world...lol So when I got mine it showed the wrong amount. Called C/S and the tech checked and said my phone did not have a of the updates... Called the tech back from different phone and she sent the update to my phone OTA one reset and was good to go.
They have always been helpful with my Wing but it seems like the people they have now are retards or TEMPs they just don't know alot about the phone. A good way to screw with them in a playful way is tell them your giving them a 5 out of 5 for this call I guess its there ranking system and they always ask if I work for them and how I know that.
Is anybody else pissed that we paid $350 $400+ in CA with taxes and Verison is getting theres for $199
Heres the truth about Customer Care
As an employee who works for Tmobile Customer Care I get to see what its like for the retards who work there, they get promoted. Tmobiles customers supposedly want courtesy and concern and a "RIGHT FIT". The rep is to be quick(call is under 345 seconds), offer self helps(check minutes, balance, etc), perform a visual audit(tell you how you are doing over last 3 monthes on minutes), and show immediate concern(basically speak some kind of concern statement like " I know its important to be able to send email on a device like the TP2"). The care side of the company is being run by people who dont understand cell phones but rather they think they understand people. I think its bull**** especially when someone calls and needs help in fixing a problem and not to be baby talked or to be told some fake concern statement because the rep needs a good score. People just want the broken stuff fixed and they want to talk to someone who knows what their talking about. This is a major reason why the retards are running the show. The good reps who know whats going on get run off because they cant "perform" because their calls take longer simply because the customer knows when they found a good one on the line and gets everything they can because the next time they call it may not be such a good rep.
Greyfoxzero I give you a 5 out of 5 for that post. 9-10 employees are nice and bubbley and I love talking to the girls with the Mid West accent. They do a good fast job with everything they do but with high end stuff its a little harder if theres a problem the Customer Service person tries to help you but says they've never seen the phone or touched the phone before so they send you to technical support. ( Why not just have us start off there in the begining) Then we deal with Tier 1 2 3 then the We're sorry we can't help you Hard Reset your phone or Mail it back to us.
Greyfoxzero said:
As an employee who works for Tmobile Customer Care I get to see what its like for the retards who work there, they get promoted. Tmobiles customers supposedly want courtesy and concern and a "RIGHT FIT". The rep is to be quick(call is under 345 seconds), offer self helps(check minutes, balance, etc), perform a visual audit(tell you how you are doing over last 3 monthes on minutes), and show immediate concern(basically speak some kind of concern statement like " I know its important to be able to send email on a device like the TP2"). The care side of the company is being run by people who dont understand cell phones but rather they think they understand people. I think its bull**** especially when someone calls and needs help in fixing a problem and not to be baby talked or to be told some fake concern statement because the rep needs a good score. People just want the broken stuff fixed and they want to talk to someone who knows what their talking about. This is a major reason why the retards are running the show. The good reps who know whats going on get run off because they cant "perform" because their calls take longer simply because the customer knows when they found a good one on the line and gets everything they can because the next time they call it may not be such a good rep.
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Dude you hit the spot on that one. Im just little annoyed that htc or t-mobile wont sell me a battery door they keep bouncing me back to htc and htc to t-mobile. but im happy with t-mobile i prefer great customer service than having some rude employee giving me attitude. i had very bad experiences with cingular/att and sprint and verizon. so i prefer going through this than having to be mad at a company and having to deal with it.
I will probably pull some trolls or hate from this post, but I swear every word is genuine.
I purchased an EVO from a nice fellow that just got it from Best Buy last Saturday. Everything went well, Sprint said the ESN was clear to activate on my line after I purchased. After we parted ways, and I had my new EVO I decided to turn the beast on and have some fun. Bad idea, it immediately activated on his mother's line.
Now, 5 days later, I have a phone that has some poor old lady's number on it. A seller that returns "I'm working on it" to every text, and I am out 300 dollars.
My question, possibly illegal or not welcome here, is there a way to fake an esn in order to use this phone I paid for? I really don't know where to turn, I don't know if this guy will take the 5 minutes to call sprint to sort it all out.
awesomecomb said:
I will probably pull some trolls or hate from this post, but I swear every word is genuine.
I purchased an EVO from a nice fellow that just got it from Best Buy last Saturday. Everything went well, Sprint said the ESN was clear to activate on my line after I purchased. After we parted ways, and I had my new EVO I decided to turn the beast on and have some fun. Bad idea, it immediately activated on his mother's line.
Now, 5 days later, I have a phone that has some poor old lady's number on it. A seller that returns "I'm working on it" to every text, and I am out 300 dollars.
My question, possibly illegal or not welcome here, is there a way to fake an esn in order to use this phone I paid for? I really don't know where to turn, I don't know if this guy will take the 5 minutes to call sprint to sort it all out.
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There is a way to do it, but it'd have to be one from another Sprint smartphone. Look, if you paid for a seemingly legitimate phone from a sleazy guy, I would talk to Sprint about the situation. If they budge (they'll probably say it's not their problem), I would threaten the guy with the cops. He is essentially holding your phone hostage and you paid for it, therefore you own it. Don't be afraid to actually file a complaint with the police if he doesn't do anything. Don't try and hack your way to a working phone. It'll only make your case weaker and probably won't result in a happy ending.
PS: Try getting your story published on Consumerist.com. Companies read that blog a lot and offer to help to protect their image.
EDIT: Probably stolen. Get the cops on him, but don't warn him.
Unless your related to this nice fellow, than that phone was probably stolen from that nice old lady and your out $300.
awesomecomb said:
I will probably pull some trolls or hate from this post, but I swear every word is genuine.
I purchased an EVO from a nice fellow that just got it from Best Buy last Saturday. Everything went well, Sprint said the ESN was clear to activate on my line after I purchased. After we parted ways, and I had my new EVO I decided to turn the beast on and have some fun. Bad idea, it immediately activated on his mother's line.
Now, 5 days later, I have a phone that has some poor old lady's number on it. A seller that returns "I'm working on it" to every text, and I am out 300 dollars.
My question, possibly illegal or not welcome here, is there a way to fake an esn in order to use this phone I paid for? I really don't know where to turn, I don't know if this guy will take the 5 minutes to call sprint to sort it all out.
Click to expand...
Click to collapse
if sprint told you it was a clear esn, then why didny you have them associated the imei and esn to your account before you got off the phone with them? that way when you turned it on it would activate to you account and not the old lady's
If that nice old guys story is true, why not use the phone w/ this old ladies number and force them to foot the bill? If it activated on their line, you aren't liable to pay right? That would get him to fix the problem really quick. OR, at least that old lady can call sprint and ask why there is another $100 or so on her bill and complain...then at least sprint will now try to fix the issue.
So what if it's activated on another line? Call sprint (or even easier, use the site) to activate it on your own.
Your title says "can't activate on my number" but you haven't explained why, so I'm assuming you haven't tried.
You can't activate it if it's already activated on someone else's line. It's probably a stolen phone that hasn't been reported stolen.
Thanks guys. I called the number and it went straight to VM. I believe if its not taken care of in the next few days I'll contact the police. I mean I have his number, and a few other details. I'll first see if sprint can help.
Product F(RED) said:
You can't activate it if it's already activated on someone else's line. It's probably a stolen phone that hasn't been reported stolen.
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In that case Sprint shouldn't have said it's a clean ESN, because clean means it's not activated on another line. Sucks...
aph said:
In that case Sprint shouldn't have said it's a clean ESN, because clean means it's not activated on another line. Sucks...
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Well it was clean until i turned it on, then the phone activated on another line. ;(
The phone may be stolen, but slightly more possible is that the phone was purchased using an upgrade on the old ladies line. When you turned it on, it went through hands free activation like it should.
What you should have done was setup activation on ur line before turning it on. Then it would have done its hands free activation on your line.
What you'll need to do now is call Sprint and get on the line with real tech support, not just the person who answers, make sure you ask for next level tech support. Have them do a full factory reset, it will also reset ur profile, and you should be good to go. It may take an hour on the phone with Sprint, but it should work fine. I have had to do this several times whenever activating a phone on a line that it was not originally intended for. Hope it works for you.
Hey... I think this thing makes phone calls too!
I have the link next to my sprint number that says to check for integration.
But then a window pops up and says "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled"
Anyone get this?
If so , how do I fix?
Please contact Sprint for more details as to why this cannot be enabled.
Maybe you should do as they suggest. Your phone probably does not support GV.
what are you smoking?
Don't post if you don't know what your talking about.
I have en evo like everyone else here.
for those with the same issue,
I was on hold with sprint for 1 hr.
Ended up with top tech support, and they couldn't figure it out either.
So unless anyone has any ideas I guess I'm SOL on porting my cell to Google.
kthejoker20 said:
for those with the same issue,
I was on hold with sprint for 1 hr.
Ended up with top tech support, and they couldn't figure it out either.
So unless anyone has any ideas I guess I'm SOL on porting my cell to Google.
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same issue....
edit: don't care very much tho. got gv voicemail working fine on cm7. that's all i need.
kthejoker20 said:
I have the link next to my sprint number that says to check for integration.
But then a window pops up and says "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled"
Anyone get this?
If so , how do I fix?
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I have the same message. Just by googling I found that it seems to be related to discounts on the account (do you have any discounts applied on yours?)...
I don't understand why a discount would interfere with me getting a free service but that seems to be the reason. I hope there is a way around this, because I'm not giving up my 23% discount!!
I ported my sprint number last night and then all the phone forwarding stopped even the gmail plugging the only phone that would ring was my cell phone so i removed the porting. Im starting think this google voice is no good. The msm don't support mms and your really not getting free calls and who wants to call a number and wait for a call back to use it ? kinda dumb i think i been looking every place to set up google voice over wifi for the cell phone but every post i find is back over a year ago and seams like google killed almost anything that was working for voice over ip least the free once and who would want to go pay for a cell phone plan then turn around ant pay for a wifi voip kinda think that is a dumb way to go
got the same thing on a rooted evo talked to sprint they dont know y mabe google is limiting numbers per day
See this post from a Sprint employee in the Google Voice forum http://www.google.com/support/forum/p/voice/thread?tid=7ad48f87ce6228ae&hl=en&start=80
ibejamin said:
In regards to the Discount. Just having a discount does not automatically remove you from being able to Integrate with GV. There are rules that the govt' has concerning Public Sector // Health Care // Govt Employees. Part of this limits who can access your account when you call in often your routed to select teams, as they have different access and know the specific rules related to what they can or cannot offer you.
The reason this effects Google Voice.... Since GV is considered a cloud based service there is privacy concerns that has to be cleared by the Govt and certified first. Part of this pertains to call logs. As call logs are regulated as to how they can be given out, crossing into the cloud creates some issues for more regulated accounts. But just willy nelly removing discounts without fully knowing what account type you are will not necessarily resolve the issue. Let me futher explain :
1.Reseller = MVNOs (Virgin // Common Cents // and a few other low cost carries that Sprint owns (some of the regional "carriers" that offer the 200 minutes free) // etc --- or Carriers that use the Sprint Network and don't maintain it on their own (or with Close partnership with ericson)
2.BOOST CDMA/iDEN AT/ST = B/D, I/C, I/Y, I/Z (Any phone that says boost CDMA or iDEN boost will not work)
3.Sprint iDEN = iDEN (Used to be on Nextel? Still have the Chirp -- will not work --- as iDEN while fully intrigrated with Sprint does operate still a little differently due to Network type and how the Switches handle -- More of a Motorola type issue)
4.Non-Sprint (competitor) - Any non-Sprint Customer (Aka Verizon // ATT // TMobile // US Cellular // ETC
5.Corporate sub = Acct_Type - C (Does your Company pay for your phone? That is a Corporate sub -- If you get the bill and its in your name and under you SSN then its yours and not Corporate even if you then get paid by your company for the bill)
6.Government sub = Acct_Type - G (This is where it gets sticky and I an not 100% Certain as there are some Govt//Public Sector // Health care accounts that will fall under this but some that do not based on company and I do not the specifics 100%
There is also the issue that Google is only converting a certain number of accounts per day. This is a Google issue and not a Sprint issue. There is more leg work involved for Google then for Sprint when your converted and it will increase their network load, so understandably they are doing a roll-out, it would be nice if they did this before the "Launch" but what do you want, its free.
To the people saying that Sprint did not give training. I can count at least two trainings that I had related to this, in addition to daily communications and other internal posting. I do work at a Call Center here in the US and I hope I have not released any information that I should not have (I do not believe I have as its the same information I would have given over the phone) and the posting above is the opinion of myself and not that of my Employer and they had not input or say in my post.
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Second Post:
ibejamin said:
@Insp_Gadget Sorry I meant to clarify that on the Govt // pub sector... There are rules and regulations on offer things to govt public sector // health care employees. These rules are in place to avoid the impression of offering a bribe to said employee even on a personal account. As these rules are in place there are limitations as to what can be done on some of these account. As I Stated I cannot define exactly what the definition between the accounts that are listed as Pub Sector that can be handled v. not. I know there were some account that are indv account that I nor my agents can access due to the limitations and the blocks put in place to prevent Sprint (aka an employee) inadvertently offering what the Government would view as a Bribe.. Does this negatively impact some people yes, sadly it does.
If it make y'all feel any better I work for the company and I have not been able to get my line brought over either, I know for a fact that other employees using their phone (same account type as mine -- Employee) have gotten it to work. My advise ... keep waiting, is this negatively impacting your life overall... O seriously hope not... you have to remember that at this time the product is geared to the "Early adapters" (despite being open to the pubic at this point one of the downfalls of being an early adapter is there are some issues and kinks that need to be worked out. Please be patient and do as I do... check each day if it moves over. Even I was at checking every few hours yesterday but I can wait. Overall it will save me perhaps an average of .05 seconds per day. I can deal with waiting for that.
I know a lot of the frustration is the lack of Answers and confusion as to why it will not migrate over. The only suggestion I have to speed the process up... make sure you bill is paid, as when you are delinquent there is a limit to the number of things you can do, and GV intergeneration is not one of them
**EDITED FOR Disclaimer*** as always the posting are my own and not that of my employer.
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kthejoker20 said:
what are you smoking?
Don't post if you don't know what your talking about.
I have en evo like everyone else here.
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Easy there sparky...I know you have an EVO how?
just got the email from google. i'm now eligable. sweeet
dkdude36 said:
just got the email from google. i'm now eligable. sweeet
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how did you pull this off and did it work
evo bryan said:
how did you pull this off and did it work
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haven't tried to use it yet. i'll port when i'm on my home computer again in a few days. i signed up for the email update thing. http://www.google.com/googlevoice/sprint/
dkdude36 said:
haven't tried to use it yet. i'll port when i'm on my home computer again in a few days. i signed up for the email update thing. ]
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i got that email too didt work tho let me know what happens when you try it
I figured it out.
If you have a discount on your account it will not port.
You have to call them and tell them to change it to "individually responsible" then you can port it over, and switch it back to the discount.
kthejoker20 said:
I figured it out.
If you have a discount on your account it will not port.
You have to call them and tell them to change it to "individually responsible" then you can port it over, and switch it back to the discount.
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Is this something you did on the same phone call?
My Sprint account is in my name, with my info, I pay for it, I just have a code I give them to prove that I work for a company that provides a discount... The Sprint store employee that set me up did a terrible job of setting up my discount in the first place, so I went 2 months without my discount before it finally got applied, so I don't want to drop it and then have to fight with them again to get it set back up.
Thanks!
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
Know anyone who can take over your contract? I did that with USCC to avoid an ETF.
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
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I feel your pain. I've complained about missing calls/texts since I got the phone. I was promised it would be fixed with an update "any day now" for 2 months. I filed complaints against with with the BBB but nothing has worked to get me reliable service. I use my phone for work calls/txts and can't afford to miss things. I thought I would be in a better service area when I moved from WI to CA at the end of October, but I'm still experiencing the same very poor service. I'm living in a much more populated area but yet I'm roaming ALOT. My wife's phone (Nexus S) has the same issues as my ET4G. Constantly being in Roaming causes our batteries to get hammered, we're lucky to get 16 hours on a full charge.
Since we're constantly roaming, I've called Sprint and they still won't let us out of our contract without paying the ridiculously high ETF fee. They say we're in a "Good" coverage area. I've since started downloading movies to my phone and encouraged my wife to stream Netflix as much as possible. We hit 20gb of 3G Roaming Data last month... I hope it costs them a pretty penny for the data.
-Daryel
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
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Click to collapse
It states in the contract that service is not guaranteed 100% of the time and that network issues and device defects do not factor into that.
I've seen this issue before and it is indeed something in the network, if two different devices are exhibiting the same issue.
If you don't mind me asking, where are you located?
Do you have a discount on a family plan? You can get the etf fee waived if so.
I've had customers with this issue that have had similar problems getting it resolved, and a new phone fixed the problem. Since that clearly isn't given your description, I have a few suggestions.
1) try adding the numbers that can't text you to your blocked ptn list on sprint.com or through the phone. Once they are added, wait a few hours and remove them. Totally a shot in the dark, but worth a shot.
2) try enabling tight integration with Google voice. If they text you at your number once it's integrated with Google and the texts still don't work, the problem is on their carrier's end.
Sent from my SPH-D710 using xda premium
Fix for possible Sprint Google Voice integration issue?
I have had the same problem with sending & receiving texts since 11/2011. My Sprint # is integrated with Google Voice & somehow a few of my contacts ended up being marked as spam. Spam doesn't get routed to the native SMS, it is in the GV spam folder. Mark them as not spam & they will come to your inbox. Another issue may be in the contact's individual GV settings. Check to make sure they are not being blocked & that the boxes for sending their communications to your phone are selected in your GV settings for the contacts in general as well as individual contact settings on at www.google.com/voice
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
I have the same issue. With ALL my contacts from Verizon. The issue got assigned a "case number" by Sprint. That was 48 hours ago...still waiting. So frustrating.
Sent from my SPH-D710 using xda premium
revamper said:
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
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Though a bit of an annoyance when you suddenly realize you've missed a text/call, this is what I do. Whenever my phone is being sloppy I always check everything through Google Voice.
I've said it before: Google Voice integration (being able to use my Sprint number as my Google Voice number; http://www.google.com/googlevoice/sprint/) is the only reason I'm still with Sprint and haven't jumped to a provider with more reliable/faster network.
Just to let everyone know you cant dial international unless you dial 0 and bill it to you sprint account if you have this setup.
Some things I would try personally:
don't try and install root until all this is over
go to the contact list and export it to your external sdcard, I think it's a vcf file
remove sdcard
full odin factory flash to eg30
through the phone, do a full wipe back to factory
after that I would let the phone update itself to el29
create, on a computer, a new test gmail account and when the phone asks for your gmail, use the new one for troubleshooting purposes
call sprint on normal phone and tell them to fully reset your account and walk you through reprovisioning the phone
TURN ROAMING OFF
have someone text you that previously you couldn't receive texts from before
try texting yourself
You've done other things with google voice already. With the new email account, you can test if texts get through with a fresh account. That's to check if maybe some unknown setting in your original google account might be interferring. There have been some texts with myself and other people that simply fell into the black hole and I never received them or the other person never got them. The same thing has happened to google voice texting too so that's not perfect either.
Same problem here. Missed important calls, missed text, only to find out later after I receive a voicemail notification from a missed call. Text, well, you never find out about them...I called and *****ed about it myself, and I got the same response to take the phone in to a store, because it's probably an "antenna" issue, which we all know it's not.
Please let us know if you find a way out of etf , or whatever the solution may be. (Good thing I have my work blackberry from T-Mobile on me that always works...)
Sent from my SPH-D710 using Tapatalk
I tried to pre-order the Nokia Lumia 900 by adding a line to an existing family talk plan, however it would not give me the option to transfer over my current number from another service. Anyone else had this problem?
not sure, but it can still be done after the fact as long as you keep you current service active. It will cancel when you actually do the transfer.
Call 800-898-7685 once you receive and activate the phone on the "temporary" number they give you and they will change it to your real number.
- Dan
thanks, I'll do just that then
nokiaqueen said:
I tried to pre-order the Nokia Lumia 900 by adding a line to an existing family talk plan, however it would not give me the option to transfer over my current number from another service. Anyone else had this problem?
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I was able to do it. I was asked abut 3 times if I wanted a new number or transfer a line from another service. It was always a really small option but it was at the top of the input information pages.
really? I tried 3 times and I didn't notice any option at all
AEDan1977 said:
not sure, but it can still be done after the fact as long as you keep you current service active. It will cancel when you actually do the transfer.
Call 800-898-7685 once you receive and activate the phone on the "temporary" number they give you and they will change it to your real number.
- Dan
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This is how I usually do it. Especially with a new phone. They make the new number just go away. Its easier in store. But if you have a different phone number to call on, it works just fine.
I just ordered it today at the store, didn't want to deal with the whole calling and getting my number transferred etc. But appreciate the help.
I spent some time on the phone with AT&T reps regarding this same situation. I tried to sign up with Amazon but it would not let me transfer my number. Eventually I ended up speaking to someone in the department that handles the phone number transfers. According to the person that I talked to, because my current number is in a non-AT&T coverage area I would not be able to port my number over. It has something to do with Federal regulations. You may want to check for sure on whether you can transfer yours or not.
ontapbjt said:
I spent some time on the phone with AT&T reps regarding this same situation. I tried to sign up with Amazon but it would not let me transfer my number. Eventually I ended up speaking to someone in the department that handles the phone number transfers. According to the person that I talked to, because my current number is in a non-AT&T coverage area I would not be able to port my number over. It has something to do with Federal regulations. You may want to check for sure on whether you can transfer yours or not.
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I don't know if I ever heard that before. How would they know where your area was. Why would they care. What are the odds, a company that claims to cover 98% of the USA and you fall in that 2%. Your carrier must be Bob's Phone Service or something, for them to not take your money.
ontapbjt said:
I spent some time on the phone with AT&T reps regarding this same situation. I tried to sign up with Amazon but it would not let me transfer my number. Eventually I ended up speaking to someone in the department that handles the phone number transfers. According to the person that I talked to, because my current number is in a non-AT&T coverage area I would not be able to port my number over. It has something to do with Federal regulations. You may want to check for sure on whether you can transfer yours or not.
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I don't think that's the reason, because I have 2 AT&T stores, both <5 mins from my house. I think it has to do more with some website issue.
When I went to the store, the Rep told me he'll have my number transferred the day I pick up my lumia 900. (Ordered the cyan one and I'm excited )
nokiaqueen said:
I don't think that's the reason, because I have 2 AT&T stores, both <5 mins from my house. I think it has to do more with some website issue.
When I went to the store, the Rep told me he'll have my number transferred the day I pick up my lumia 900. (Ordered the cyan one and I'm excited )
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you know, this must be a bad day for me. I read your reply and think you're saying, that's not the reason because you have 2 AT&T stores with in 5 minutes of your house. If that is the reason, I want live by you!! Its a ***** getting old.