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My Evo recently started to answers the phone with the speaker phone enabled. Its super irritating as I have to click on the speaker phone for it to go back to normal. I googled online and some people say removing the battery works. However, i tried it but it still answers with the speaker phone on.
What rom setup are you using, I had the same problem using deck's 1.0 GB rom with sz 2.1.0 kernel. I did a full wipe and fresh install and the problem went away... its worth a try.
Sent from my PC36100 using XDA App
Im running Fresh v3.5.0.1 and netarchy-toastmod-4.3.2-cfs-nosbc-havs-less-universal-signed kernel.
Im in the process of backing up all my data to do a factory wipe and moving to MikFroYo v4.62. Hope its a software glitch and not hardware.
Just did a factory wipe (2x's), then cleared cache/davik (2x's) to be safe. Then installed MikFroYo v4.62. On first boot it goes directly to Car Dock. Im beginning to think its a hardware problem as I read online car dock runs when there is a short on the usb pins.
Unrooted and rolled back to the stock Sprint RUU. Everything is stock and it still has this speaker/car dock problem. I found this video on google and they talk about a DIY car dock usb cable. Apparently, car dock activates when pins 4 & 5 on the usb cable is shorted. Normally, Pin 4 is not used and Pin 5 is ground.
http://www.youtube.com/watch?v=IsshBuX-DfQ
In a normal USB cable, the wires are connected to the pins in a specific order.
For example:
Pin Name Cable color Description
1 VCC Red +5 VDC
2 D- White USB Data -
3 D+ Green USB Data +
4
5 GND Black Ground
So, with a micro usb cabled plugged into the phone I wiggle the usb connector and sure enough car dock fires up. Definetly a hardware issue. I hope Sprint will fix this one under the HTC 1yr warranty.
I believe it to be a hardware issue as well. My Evo started having this issue last week. Annoying as all hell but after trying different kernels and Roms and having no luck i started looking online for answers.
I tried cleaning the port and no luck.
I have a aftermarket plain Jane normal USB cord then i have an adapter that goes from normal USB (like BB Pearl) to mini USB for the Evo and its the only thing that will snap it out of the car mode. But only while its plugged in it will snap out of it.
If i unplug it or try using stock USB cord then it goes back into the car mode/ speaker phone frenzy/ cant use volume controls for playing music on ear phones.
This is a launch day Evo so its seen its fair share of bumps/ drops/ wear n tear but as of yesterday its after that 1 year mark. Not sure if they would warranty it now.
But alas, if they dont then i suppose i can use the insurance.
Ill keep this thread updated if i find anything solid that works.
Thanks,
wrong thread sorry.
Sprint replaced my phone under the hardware warranty ($35). I think it had to do with my phone looking like brand new with no scratches and stuff. Either way the shop said they never experienced the speaker phone problem but they usually get the bad usb port from users who cant charge.
Hey Sonjiin - Since you have also have a launch day phone. Today makes 1yr. Take it in and see if they will replace it. Good Luck!
I tried cleaning the port with Electronics contact cleaner and a cotton swab and like an idiot i used a bit to much and it got under the screen. The thing still works like a champ but it still didnt fix my issue. I ended up claiming Insurance on it. Ill be getting my replacement phone sometime today.
blkcamarozr28 said:
Unrooted and rolled back to the stock Sprint RUU. Everything is stock and it still has this speaker/car dock problem. I found this video on google and they talk about a DIY car dock usb cable. Apparently, car dock activates when pins 4 & 5 on the usb cable is shorted. Normally, Pin 4 is not used and Pin 5 is ground.
http://www.youtube.com/watch?v=IsshBuX-DfQ
In a normal USB cable, the wires are connected to the pins in a specific order.
For example:
Pin Name Cable color Description
1 VCC Red +5 VDC
2 D- White USB Data -
3 D+ Green USB Data +
4
5 GND Black Ground
So, with a micro usb cabled plugged into the phone I wiggle the usb connector and sure enough car dock fires up. Definetly a hardware issue. I hope Sprint will fix this one under the HTC 1yr warranty.
Click to expand...
Click to collapse
Good find on that man. I work in a Sprint service center and I tried replacing the charging port with a new one and it did the trick! Never would have guessed it to be a charging port issue. I would say it is either that, or if the solder on the ports bridges the connection between the 4th and 5th pin, shorting them out. Either way, that definitely fixed the problem. Great find. Thanks button has been clicked.
This is a very old thread, but there are TONS of them across the web with zero solutions... so if someone else should search for this like I did, I want to save them the trouble.
I was also having the problem that my phone would jump into dock mode constantly, and forcefully removing the dock app did little to help. While the speakerphone issue is annoying, the WORST part was that it kept turning on my screen randomly, and it leaves the screen on.
Anyway, the fix is to use an app called NoDock by NOTHIZE. You need to be rooted, but if you're not rooted, what the hell are you doing here?!?! It completely removed the issue for me, which is incredible. They do have a trial version that you can test for 7 days before you buy it, but they kind of have you over the barrel on this one: I tried a few other Play Store apps with no success.
And if you see this exact post a few places on the internet, it's because I'm just active enough to try to help others (I'm pretty excited right now that this is fixed) but I'm too lazy to do any major editing of my comments.
Easy Fix
I think I just figured it out. Free some space on your darn phone. Lol. Delete some of your text messages (Especially if you have conversations saved with 200+ messages). Move your big apps to you SD card (ex: Angry birds at 29+ Meg). Then pull the battery. Put the battery back in. Fixed my Evo.
I hope I'm as lucky as you.
Easy Fix
I think I just figured it out. Free some space on your darn phone. Lol. Delete some of your text messages (Especially if you have conversations saved with 200+ messages). Move your big apps to you SD card (ex: Angry birds at 29+ Meg). Then pull the battery. Put the battery back in. Fixed my Evo.
Click to expand...
Click to collapse
Bah.... checked and my internal memory still has 250MB free... (reverted ext-3 to 2). Jiggling it doesn't do anything to mine. SIGGGGGh
as it`s said in the title, my touchscreen in Xperia Arc S is getting crazy during USB connecting. sometimes it just doesn`t work, sometimes behaves like I`ve putted two fingers on it, but I`m holding only one finger, sometimes just some area on screen works and some not. is there any way to fix that? i`ve got bootloader locked, so i can`t get root. I found this problem in every bulid I`ve tried.
I think this is a charger or Voltage or usb-cable's problem. you can change a usb-cable to try it again.
slayer_boxer said:
I think this is a charger or Voltage or usb-cable's problem. you can change a usb-cable to try it again.
Click to expand...
Click to collapse
but if I`m putting my USB cable to a wall socket`s charget it`s ok, only during PC-USB charging this problem is appearing
and BTW I`ve not got any spare cable to try it. will try it tomorrow with my mom`s, dad`s and sister`s cables and let know is that ok or not
edit: I`ve tried with another USB cable and still got this problem. normal charging is ok but PC-USB charging causing problem.
HI, I have the same problem on arc S. Is there any solution yet?
gallardo5 said:
but if I`m putting my USB cable to a wall socket`s charget it`s ok, only during PC-USB charging this problem is appearing
and BTW I`ve not got any spare cable to try it. will try it tomorrow with my mom`s, dad`s and sister`s cables and let know is that ok or not
edit: I`ve tried with another USB cable and still got this problem. normal charging is ok but PC-USB charging causing problem.
Click to expand...
Click to collapse
Mine's on reverse. No problem when PC-USB charging, touch screen gets crazy the other way. I have this problem since I bought the phone.
SEK610i said:
HI, I have the same problem on arc S. Is there any solution yet?
Click to expand...
Click to collapse
Yes, charge it via wall charger
Sent from my LT15i using XDA Premium App
Flo95 said:
Yes, charge it via wall charger
Sent from my LT15i using XDA Premium App
Click to expand...
Click to collapse
Beside that ?
zangetsu2188 said:
Mine's on reverse. No problem when PC-USB charging, touch screen gets crazy the other way. I have this problem since I bought the phone.
Click to expand...
Click to collapse
This, on wall charger it randomly registers a second touch.
gallardo5 said:
as it`s said in the title, my touchscreen in Xperia Arc S is getting crazy during USB connecting. sometimes it just doesn`t work, sometimes behaves like I`ve putted two fingers on it, but I`m holding only one finger, sometimes just some area on screen works and some not. is there any way to fix that? i`ve got bootloader locked, so i can`t get root. I found this problem in every bulid I`ve tried.
Click to expand...
Click to collapse
If this problem happening only when phone is connected to pc and sd card mounted then I guess its app2sd bug something.
If only in charge mode then you cable is maybe "old"
Sent from my MT15i using Tapatalk
I'm guessing it's internal current leak. There's nothing you can do about it, other than getting another phone.
Its probably because your laptop/computer has an "unearthed plug" (a plug with only two pins) whereas,your phone charger has earthed plug (3 pin plug).
The 3rd pin is to push out the excess current/voltage from your device to the ground and that is the reason you dont experience multiple-touches when you connect your charger directly to sockets. Simple as that.
Or because of capacitive touch screen nature reaction on different voltage ?
0-87809
ya it happens only through the power supply and voltages problem..
it happens many times often...
i noticed that problem in indian trains..that when i did charging in train.it happens
and sometimes the battery also gets severly damaged through it..
so BEWARE..!!
I found the best solution ever....... just sold my Xperia and bought HTC Sensation
but for other people, I just had pre-beta version of Windows 8, which has a looooooooooooooooooooooooot of bugs, I reinstalled Windows 7 and all problems gone. And ether USB devices was getting crazy as well, so that must be something with USB port, not phone.
Howdy guys,
I found that there was a small amount of "noise" on the 5v line comming from my charger. and that was causing the touchscreen to fritz.
i tested using my osciliscope.
you'll prob find that the 5v line from you laptop is dirty. and the arcs internals cant filter it out. i dont know if prolonged use can cause dammage tho but i would advise against it.
so charge it from a stable source.
Pvy.
The same problem happens only when I connect my phone via HDMI to a TV! And it's annoying!
i have the same Problem too if i charge my LT15i with the Charger from a HTC Wildfire. At First i thought it has something to do with CM7 but now , on Arconium its still the same.
Fortunately my phone charges normal on the USB Port of my PC in the Company
I would say that if you get this problem using the original charger in any wall socket, try another charger if possible otherwise have both your phone and charger examined at a repair center.
If you get this problem charging via USB from a laptop or connecting via HDMI to a TV, check if the same problem appears during charging through a wall socket.
Basically you will have to check if the grounding problem is located in the charger, phone or other devices like a laptop or TV.
Johan-SEAnswers said:
I would say that if you get this problem using the original charger in any wall socket, try another charger if possible otherwise have both your phone and charger examined at a repair center.
If you get this problem charging via USB from a laptop or connecting via HDMI to a TV, check if the same problem appears during charging through a wall socket.
Basically you will have to check if the grounding problem is located in the charger, phone or other devices like a laptop or TV.
Click to expand...
Click to collapse
Hi, do you work at SE?
And I tried now and I also have this problem when conected to TV. So my problem is connecting to TV and to PC, but not when charging over wall socket.
SEK610i said:
Hi, do you work at SE?
And I tried now and I also have this problem when conected to TV. So my problem is connecting to TV and to PC, but not when charging over wall socket.
Click to expand...
Click to collapse
Yes I work at SE.
In that case it seems that something changes the ground in your TV and PC.
Do you have any problems when the phone is not connected to anything?
Because if it works properly when connected to the charger via wall socket I don't think it's a problem with the phone or charger.
You could try to disconnect some other equipment from the TV when you connect your phone to see if this might be caused by some other equipment like antenna cable, sattelite dish, DVD or Blueray players etc.
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
majar said:
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
Click to expand...
Click to collapse
A) Sounds like a short circuit somewhere. My guess would be the connector or close to it.
B) I certainly didn't but I'm sure it's happened to someone.
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
chjade84 said:
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
Click to expand...
Click to collapse
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
chjade84 said:
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
Click to expand...
Click to collapse
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
P.s.: Just bought it in january so generally sending it back shouldn't be a problem - if I can get it unrooted.
majar said:
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
Click to expand...
Click to collapse
Yes I kind of forgot about that...
majar said:
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
Click to expand...
Click to collapse
Well that's "good" in that we know the cable isn't shorted. I thought maybe some pins or wires were touching inside the cable that would cause a short (+5VDC and GND) even without the cable being plugged into anything.
So it does look like the fault is in the phone somewhere... And that could be just about anything.
Being that it's Amazon they probably will just replace it and not even bother with checking for it being rooted - especially since you can say it's smoking. As far as I know only the carriers will turn on the phone and look it over (not to mention most Amazon employees wouldn't know root it it reached out of the phone and smacked them across the face). Other 3rd party stores just mark it as defective and put it in a box to send back. I'm not sure how Amazon's return process works though.
I had several problems with my EVO (speakers mostly) and had it rooted when I took it in. They just fixed it anyway and even told me they liked what I had done with it a few times.
Hey, just to give an update I didn't get a specific explanation but Amazon replaced the battery, cable & charger. Now its working again. No problems with it being rooted, they even left rooted but installed stock android & kernel.
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
peacebomber said:
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
Click to expand...
Click to collapse
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
marrrio_ said:
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
Click to expand...
Click to collapse
when i sent them my phone i couldn't bring back to stock software but i still shipped it out either way, i actually got an email from samsung today saying a component has been replaced and being shipped out back to to me, so i guess they fixed it with it being rooted, so when i receive it ill let you know
Well I got back my phone today and its charging again. But they restored my phone back to factory setting. So I lost all my pics and phone didn't restore previous apps etc but oh well as long as they fixed it and no questions asked I'm happy
Sent from my Galaxy Nexus using xda app-developers app
Hi. I got the Zenfone 2 about a month ago and hadn't had any problems with the battery until today.
I had to transfer files from the phone to the office's PC (at home I use bluetooth to transfer files so I never needed to connect it before).
This PC didn't have bluetooth, so I plugged in the phone through my USB cable to use Asus PC Link.
When the 'turn USB Debugging Mode ON' message appeared, I pressed 'Yes'.
The PC didn't recognize the phone, so eventually I disconnected it again and sent the files using WeTransfer (app which I then deleted).
After an hour or so I connected my phone to a portable charger, and the charging icon and light lit up. I realized after a while that it wasn't actually charging, cause the battery percentage had in fact gone down instead of up.
I didn't worry at the time, but as the day went on I tried different ways of charging it (another person's cable, connecting it to the PC, etc) and the battery kept draining.
When I got home it was at about 10% and I was hysterical, so I connected it with the standard charger that came with the phone, but it didn't charge either. (Though, at ALL times now, it kept showing the 'charging' icon, even when not plugged in).
Then, at about 4% it turned off, I think to avoid running out of battery completely.
I couldn't figure out what the hell happened, but then I thought: COULD IT BE that turning on the USB Debugging Mode made the USB stop working for charging the phone?
So I decided to turn the phone on and turn USB Debugging Mode off ASAP, but now it wouldn't turn on anymore and the 'empty battery' icon appeared.
Soooo, I have a phone with an empty, non-removable battery and I can't even turn it on to fix (what I THINK is, and I could be wrong) the problem. At times, when I plug it in, it has a little plus + sign beside the battery, but it still doesn't charge.
Does anyone know what the problem might be and how I could solve it?
What can I do? Besides CRYING A LOT.
Have you tried another cable (perhaps a friend's that you can verify works) and checked the phone USB port for debris?
Sent from my ASUS_Z00AD using Tapatalk
sdrawkcab3 said:
Have you tried another cable (perhaps a friend's that you can verify works) and checked the phone USB port for debris?
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
I tried two other cables and it didn't work, but I'll keep trying. The USB port seems to be clean. I'll look at it some more, though, with a strong flashlight, see what I can find. Thanks.
Are you using the 18w Boostmaster adapter? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster.
18W adapter can purchase here: http://store.asus.com/us/category/A26848
If still unable to power on it will require RMA service.
Sincerely,
ASUS_USA
[email protected]
Asus_USA said:
Are you using the 18w Boostmaster adapter? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter. Please see [link].
18W adapter can purchase here: [link]
If still unable to power on it will require RMA service.
Sincerely,
ASUS_USA
[email protected]
Click to expand...
Click to collapse
I bought the 2gb RAM version, which doesn't come with the quick charger, but I just charged it with the normal charger that came with the phone. I didn't need fast charging. It still isn't working, so I'm gonna send it for RMA service this week. I have a question about that: do I need to send the original box with all its contents or just the phone, usb cable and charger? Thanks.
Connect it to a computer with an USB cable while the phone is off. See if it charges that way. If it does, don't turn it on while the charge % is low.
fonetyk said:
Connect it to a computer with an USB cable while the phone is off. See if it charges that way. If it does, don't turn it on while the charge % is low.
Click to expand...
Click to collapse
Hi! I tried that, and it shows a charging icon for a while but then turns off again and actually never gets any more battery
Blasterkat101 said:
Hi! I tried that, and it shows a charging icon for a while but then turns off again and actually never gets any more battery
Click to expand...
Click to collapse
Just so you know, activating the USB debugging mode cannot cause your battery issue.
You mentioned that you saw the charging icon being displayed while the cable was unplugged. This makes me think you may have bent/damaged the usb charging socket and some pins inside are doing contact when they aren't supposed to, but I'm not sure since I cannot see your phone.
If the charging port is not damaged, then it's a battery problem. In some cases it can be fixed by physically disconnecting and reconnecting the battery from the motherboard. Beware, this is not easy and if you are not careful you can damage your phone. Also I don't know if this will void your warranty. What you have to do, is disassemble your phone until you have access to the battery, then unplug the battery, wait 1 minute, connect it again and put all pieces back where they belong. This might have a 50% chance of solving your issue.
Disassembly guide: http://www.myfixguide.com/manual/asus-zenfone-2-teardown/ (Do all steps until they remove the battery).
If the usb/charging port isn't damaged, and reconnecting the battery doesn't solve the issue, then your battery is dead, and you have to contact ASUS to get your phone replaced.
Dear Blasterkat101,
Please do not send in original packaging as it may not be returned. For power related issues we recommend sending in power adapter and USB cable with unit. If this is a USA/Canada model Zenfone 2 and you would like me to assist with an RMA, please send a private message to [email protected] with case # N150721539 in the subject line.
Sincerely,
Frank
ASUS_USA
fonetyk said:
Just so you know, activating the USB debugging mode cannot cause your battery issue.
You mentioned that you saw the charging icon being displayed while the cable was unplugged. This makes me think you may have bent/damaged the usb charging socket and some pins inside are doing contact when they aren't supposed to, but I'm not sure since I cannot see your phone.
If the charging port is not damaged, then it's a battery problem. In some cases it can be fixed by physically disconnecting and reconnecting the battery from the motherboard. Beware, this is not easy and if you are not careful you can damage your phone. Also I don't know if this will void your warranty. What you have to do, is disassemble your phone until you have access to the battery, then unplug the battery, wait 1 minute, connect it again and put all pieces back where they belong. This might have a 50% chance of solving your issue.
Disassembly guide: [link] (Do all steps until they remove the battery).
If the usb/charging port isn't damaged, and reconnecting the battery doesn't solve the issue, then your battery is dead, and you have to contact ASUS to get your phone replaced.
Click to expand...
Click to collapse
Thank you so much for answering! It made everything clearer. I was about to dissasemble the phone, but I was afraid I'd void my warranty or leave it in an even worse state than before, so yesterday I sent it for RMA and I'll see if they can fix it. If they can't find problems with it or tell me they can't fix it, I'll have to choose between returning it or keeping it and trying to fix it by myself (but at this time getting my money back would be pretty useful, so..).
Nevertheless, your answer was very useful and so I thank you! If at any time I have the need to dissasemble my Zenfone again I will be able to do it
Asus_USA said:
Dear Blasterkat101,
Please do not send in original packaging as it may not be returned. For power related issues we recommend sending in power adapter and USB cable with unit. If this is a USA/Canada model Zenfone 2 and you would like me to assist with an RMA, please send a private message to [email protected] with case # N150721539 in the subject line.
Sincerely,
Frank
ASUS_USA
Click to expand...
Click to collapse
Thanks, I sent only the phone, cable and adapter yesterday. I'll wait now
I've got an RMA question if you can help. Is there any way to not have to pay the $25 for the RMA? I've got a 3 week old phone and tech support wants me to pay $25 for the process. That seems like a steep price to address a problem with the phone that isn't my fault.
Dan
On a sidenote, never use a cheap powerbank as I had charging issues with another brand phone and it eventually died. Battery charge would jump from 40 to 100. I learned my lesson to only use same brand powerbank/chargers or any quality QuickCharge certified accessories from other brands like LG, Samsung etc
I have the exact same problem. Has anyone been able to fix this or the only solution is to send it to ASUS? My phone is only 45 days old!!!!!
dan0matic said:
I've got an RMA question if you can help. Is there any way to not have to pay the $25 for the RMA? I've got a 3 week old phone and tech support wants me to pay $25 for the process. That seems like a steep price to address a problem with the phone that isn't my fault.
Dan
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Apologize for the delayed response. Unfortunately the $25 is the processing fee for an advance replacement. If you would like to send in for warranty service there is no charge to you. For more details with advance replacement please see http://www.asus.com/us/support/Article/744
Sincerely,
ASUS_USA
My charging port is messed up... what can I do?
resource88 said:
My charging port is messed up... what can I do?
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Is it physically damaged? You can apply online for RMA service https://www.asus.com/us/support/.
If there is physical damage it will be treated as out-of-warranty. You will receive an email with a repair quote when received. Please ensure to report any damage. If received with damage and not on the problem description it will be rejected
Sincerely
ASUS_USA
Asus_USA said:
Is it physically damaged? You can apply online for RMA service https://www.asus.com/us/support/.
If there is physical damage it will be treated as out-of-warranty. You will receive an email with a repair quote when received. Please ensure to report any damage. If received with damage and not on the problem description it will be rejected
Sincerely
ASUS_USA
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The phone still charges but I have to move the usb cable around a bit to get it right then set it down and not touch it. It won't charge it otherwise.
resource88 said:
The phone still charges but I have to move the usb cable around a bit to get it right then set it down and not touch it. It won't charge it otherwise.
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Have you tried with a different USB cable? If you decide to send in for service it should be covered under warranty but cannot guarantee it. The repair center will determine that once its inspected.
Sincerely,
ASUS_USA
charging
Hi I'm in Mexico and bought an ASUS_Z00AD in Hong Kong, I think is the WW version, I have problems trying to charge the phone, it only charges with the charger that came with the phone (is not the one with 2 A is the 1.35A) , I have tried to charge with two different power banks and even when the light turns to orange and shows the battery icon charging it doesn't charge, the same happened if I try to charge with my computer.
The other day i let the phone completely discharge and took me very long time to power on again.
What can I do
regards
I've had my G4 since almost launch day and within weeks the supplied USB cable stopped charging the phone. I thought it was a cable problem, but it worked fine with other devices.
I tried other cables with the G4 and these still charged it so I thought nothing more of it until charging degraded with every USB cable I own to where the phone would only charge 20-30% during an overnight charge and the phone would frequently not recognise it was plugged in at all. I contacted LG who did a repair under warranty and all was fine.
I've now had the repaired phone back for about 3 weeks and the same problems are starting up again and it's only a matter of time until I am forced to return again for a repair.
Is anyone else having similar problems? I thought I may have just had an unlucky manufacturing problem, and the LG reps confirmed that to repair my phone they basically replace all the internal circuit boards and components rather than just replacing the individual component that is faulty (in this case the USB/charging port)
Basic debugging includes asking stupid questions, so please forgive but still answer any of those
Are you using a different charger? If so, check if that one is within specifications and if you do send in for repair again, use a different charger.
Are you propping up the device at an odd/weird angle or in a dock of some sort with the cable attached?
(As they replaced the entire print, it's probably not this, just the USB-micro port bent or broken.)
You could double check the wall outlets being used, there might be some kind of electrical problem there.
Either using all kinds of fancy electical testing gadgets, or stick a USB light into the hub or charger, does it flicker?
When sending it back for repairs, did they check the stock charger as well?
Hopefully these questions help you find any logical or plausible cause.
FreezyExp said:
Basic debugging includes asking stupid questions, so please forgive but still answer any of those
Are you using a different charger? If so, check if that one is within specifications and if you do send in for repair again, use a different charger.
Are you propping up the device at an odd/weird angle or in a dock of some sort with the cable attached?
(As they replaced the entire print, it's probably not this, just the USB-micro port bent or broken.)
You could double check the wall outlets being used, there might be some kind of electrical problem there.
Either using all kinds of fancy electical testing gadgets, or stick a USB light into the hub or charger, does it flicker?
When sending it back for repairs, did they check the stock charger as well?
Hopefully these questions help you find any logical or plausible cause.
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Click to collapse
Hi FreezyExp,
1. I am using the standard charger that came with the phone, but this has not been repaired/replaced. I have tried other chargers too, but all the same issue.
2. No weird propping up or anything like that. If I hold my phone while it is plugged in it is constantly vibrating as the charger connects and disconnects, and if I place it on the desk to charge I have to ensure that I have at least 3-4" of cabe "on the desk" to give it enough support to make the connection.
3. Wall connection is fine and I have tried it with a range of outlets around the home, both with extension sockets used and plugged directly into the wall and there is no different. No flickering light when using a USB light either.
4. When I sent it back all they asked me to return was the main section of the handset - so no battery or rear cover, no cables or chargers etc
It does seem to be the same issue as last time, a USB connection becoming loose from the main motherboard, but it seems weird that I have had the same issue twice in the space of 4-5 months.
I've been having some sort of problem with my G4 usb port. If I plug it in to a computer, it will lose connection and get a connection again if I barely touch the end of the cord at the phone end. I've tried many different cords and different usb ports on my computer, but it still has problems.
I can't fast charge, either. When I plug it in to fast charge, it actually starts discharging even faster. I've had some extreme battery life problems, too. It drained from 100-36 the other night with everything disabled, and it's been doing that kind of thing a lot lately. I'm guessing that the charging port is what's messing up my battery life because it won't charge correctly.
Never dropped it or anything.
I got my G4 on January 24 and my USB port has also failed. I am getting a replacement from Verizon, but am concerned that a six month old phone has this issue.
I also own a G4 H815. A while ago the phone started not receiving any charge from the cable and I would have to prop it up from right under the cable's micro usb end. Thought it was because it was bent inside the port and not making connection with the cable so I had the port replaced. Now I'm experiencing the same problem and I think it might be the cable that's already gone kaput and is effing up the port itself. I took the phone to the same place to get the port replaced again and bought new cables (I lost both the original adapter and the cable, which were charging slow anyway. Now using a 2A Asus adapter which works great) and when I asked the guy at the repair shop, he says it's a chronic issue with G4 devices. I don't really understand how it would happen twice in just a few months even with a new charger port. What should I make of this? Did they replace my port with an already faulty one, cahrged me full price and now trying to sell this bogus or am I really doomed with this phone?