I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
Root it and load another rom and see if it still does it.
well this is not a good answer, no offence
cameljockey1 said:
Root it and load another rom and see if it still does it.
Click to expand...
Click to collapse
Rooting is not a solution. I like stock rom , at least for now.
I wish to keep it @Stock if possible. Unless rooting is the only way to fix it
Not sure if you have already done this but you can try rebooting the phone? It may be a one off issue.
Sent from my SGH-T889 using xda app-developers app
thanks, just rebooted, will see
ciphercodes said:
Not sure if you have already done this but you can try rebooting the phone? It may be a one off issue.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
NT
an update FYI
Restart did not solve the issue, but I have found the setting to disable screen off during call so this will do for now
Omg I have the SAME EXACT PROBLEM and it annoys me SO MUCH. Sometimes I place a phone call and the other party goes to voicemail and i CANT hang up because my screen DOESN'T turn back on at all while its recording minutes of voicemail until I pull the battery. I have disabled the screen off thing and i usually just press the power button when i'm placing a call so the screen shuts off and i can actually turn it back on. One trick i learned is try to place the phone call without your face next to the phone right away. Wait until it starts dialing and/or someone picks up. Another "fix" to the problem is dialing and pressing speakerphone which I think worked for me.
I think it is a problem with the proximity sensor but I'm not sure. When the problem happens to me I always notice the proximity sensor is lit up red if you look closely, and I have tried pressing all button combinations but nothing has fixed the problem
Same issue here. If I move phone away from my ear during call screen is still off. Most of the time it's fixable by just covering the sensors with your thumb for 2 seconds and then the screen will show back up. Hope I helped
Sent from my SGH-T889 using xda app-developers app
I got my phone couple of weeks ago and everyhing was ok until last night when my phone did same thing you all describe. It is brand new note 2 purchased from Tmobile with untouched stock rom.
What happened? And how do you deactivate screen off when holding phone at your ear?
Sent from my SGH-T889 using Tapatalk 2
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
Are your motion settings enabled?
I am curious, why u guys didn't contact Samsung and ask them about the problem. Plus, I noticed all of you guys have brand new phones so it is still under manufacture warranty. Also, the good thing is all of you have stock ROM and your flash counter is 0. So just contact them and send it to them. Most probably you will get another brand new phone from Samsung it self :victory:
Did disabling the auto screen off solve the problem?
mitchillen said:
Omg I have the SAME EXACT PROBLEM and it annoys me SO MUCH. Sometimes I place a phone call and the other party goes to voicemail and i CANT hang up because my screen DOESN'T turn back on at all while its recording minutes of voicemail until I pull the battery. I have disabled the screen off thing and i usually just press the power button when i'm placing a call so the screen shuts off and i can actually turn it back on. One trick i learned is try to place the phone call without your face next to the phone right away. Wait until it starts dialing and/or someone picks up. Another "fix" to the problem is dialing and pressing speakerphone which I think worked for me.
I think it is a problem with the proximity sensor but I'm not sure. When the problem happens to me I always notice the proximity sensor is lit up red if you look closely, and I have tried pressing all button combinations but nothing has fixed the problem
Click to expand...
Click to collapse
mitchillen:
I have the exact same problem here. With all these months, one has to wonder why there's no real fix for this.
But could you please clarify your post a bit for me as something isn't clear. to me.
I read that you turned off the auto screen off (proximity sensor off) option. What's not clear to me, is did that in fact work, to where the screen just stays on without going out at all? Or does it still go out?
I've disabled mine, but I don't use the phone much, so it will take a while to figure out if this worked or not.
Thanks in advance.
Mine doesn't work either. I'm on custom rom. In the call my screen just blacks out. I installed some sensor apps and literally my proximity sensor don't work unless there are a crap ton of light shining on it.
Aria807 said:
Mine doesn't work either. I'm on custom rom. In the call my screen just blacks out. I installed some sensor apps and literally my proximity sensor don't work unless there are a crap ton of light shining on it.
Click to expand...
Click to collapse
My proximity / light sensor seems to work properly but also sometimes seems to stick. I just do this
1) Open the phone dialer
2) Hit menu and select 'call settings'
3) Uncheck "auto screen off during calls"
I know it doesnt technically fix the sensor issue but now you should be able to use the power button to turn the screen off / on during calls. Works for me anyway. Hope that helps!
Sent from my SGH-T889 using xda app-developers app
pyraxiate said:
My proximity / light sensor seems to work properly but also sometimes seems to stick. I just do this
1) Open the phone dialer
2) Hit menu and select 'call settings'
3) Uncheck "auto screen off during calls"
I know it doesnt technically fix the sensor issue but now you should be able to use the power button to turn the screen off / on during calls. Works for me anyway. Hope that helps!
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
I'm on AOKP, we don't have the auto screen off during call option.
Aria807 said:
I'm on AOKP, we don't have the auto screen off during call option.
Click to expand...
Click to collapse
Ouch. Ive never used aokp. I could definitely see how it could be a pain. If your sensor is acting up, sadly, you might have to swap to another rom. Jedi series are nice and do have the ability to disable the screen off on call feature.
Sent from my SGH-T889 using xda app-developers app
I fixed mine!!
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
I fixed mine!! i had same issue with my Galaxy note 2. I blew the top earpiece grill a few times and Voila, it works great now.
Ok I guess an updat is in order.
Since my posting. I have been running ok, with no issues what so ever. With the incall auto off sceen set to off my phone is working well. The screen do go off based on the power saving rules (one minute) but I cba get it back up with power button. So all is working. The prox. Sensor works for all other apps I think.
Sent from my SGH-T889 using Tapatalk 4 Beta
Canned air worked
Hey guys, I had the same issue with my new note 2. I used some canned air on my top ear piece and the issue seemed to be resolved!
Thank you.
I had the problem with Jedi x20
then I went to stock and had the same problem randomly but not always... Dunno why!
Related
...while on the phone? The screen goes black in a matter of seconds and isn't affected by the general timeout setting. This can be a real PITA while navigating a VRU system.
Have you tried going into settings/display/screen timeout?
d12unk13astard said:
Have you tried going into settings/display/screen timeout?
Click to expand...
Click to collapse
That is the general timeout setting I was referring to, and it doesn't affect screen timeout while on the phone.
That's strange it shouldn't be timing out on you then. Maybe check the settings on the application your using and see if theres a reason it might be shutting off then.
i know when i had the mt4g and even my current G2x the display would turn off while talking on the phone then re-appear anytime i held it away from my head, probaly just the sensor.
Scaplet said:
...while on the phone? The screen goes black in a matter of seconds and isn't affected by the general timeout setting. This can be a real PITA while navigating a VRU system.
Click to expand...
Click to collapse
Mine does this too.. If I am on a call, the screen turns off rather quickly. I need to be able to toggle the mute during conference calls and it is a real PITA to have to hit the power button first every time.
CrozB said:
Mine does this too.. If I am on a call, the screen turns off rather quickly. I need to be able to toggle the mute during conference calls and it is a real PITA to have to hit the power button first every time.
Click to expand...
Click to collapse
Pain in Le Tush!
This sounds like a really stupid solution but I have experienced the same issue before hand. What I realized was in many cases when I was going to touch the screen my hand was getting close to the sensor on top that shuts off the screen while on a call. You know like when you put it next to your face to ensure that you aren't pushing buttons. Not sure if that is it, but just speaking from personal experience.
Mine does this sometimes , it just did it on this xda app and i know it wasent 30 seconds yet. also sometimes it doesnt lock just comes right back on after i hit the button
Sent from my GS2ET4g
Its just like my lock sceen time , if i go to lock sceen but press nothing it will go black in 5 seconds
Sent from my GS2ET4g
phatgenius said:
This sounds like a really stupid solution but I have experienced the same issue before hand. What I realized was in many cases when I was going to touch the screen my hand was getting close to the sensor on top that shuts off the screen while on a call. You know like when you put it next to your face to ensure that you aren't pushing buttons. Not sure if that is it, but just speaking from personal experience.
Click to expand...
Click to collapse
This is what I figured out after 20 or so times hitting the power button while on the phone.
The screen automatically comes back on in 1-2 seconds when you pull the phone away from your ear. Once I realized this, I stopped fouling it up by turning the screen off and on again with the power button. It would be nice if this delay could be adjusted, but it seems to work alright as is.
There is nothing wrong worth any of your phones as far as I know it's not adjustable yet.your phone does this while making a call to prevent your face from making a three way call or accidentally hanging up on whoever your talking to. Some one can correct me if I'm wrong but that's what I've heard and read several times and my samsung captivate did the same thing.
If you pull the phone away from your face so that the sensor can pick up the change in ambient light, or what ever it is that it does your screen should come back on shortly.to be honest
I kind of wish it would react faster, but it's still pretty good.
Sent from my SPH-D710 using XDA App
mine does this when not on a call , i think the sensor is only on while talking
Every time I end a call while on a headset, whether bt or wired, and using the phone while talking, the screen shuts off. I don't remember this happening on other phones. Is there a setting for this? If so I can't find it anywhere.
Sent from my SXI
jeriku said:
Every time I end a call while on a headset, whether bt or wired, and using the phone while talking, the screen shuts off. I don't remember this happening on other phones. Is there a setting for this? If so I can't find it anywhere.
Sent from my SXI
Click to expand...
Click to collapse
Can you elaborate a bit more? Does it just time out? Is it off at the end of the call, and you can't make it come back on?
Your phone will use the proximity sensor, when it's within proximity of your face. Aside from that, it will use the set screen timeout settings. If this is a timeout issue, change those settings, under your display options
If this is an issue with the proximity sensor, and the screen not turning back on as the call ends, then simply place your hand over the the sensor and remove it. The screen will turn back on.
I mean if I'm playing a game while on a call with a headset, whether bt or wired, and the call ends the screen turns off. Even though I'm playing a game or browsing, what ever. The screen turns back on fine, just annoying and inconvenient interruption to what ever I'm doing.
Sent from my SXI
display off
jeriku said:
I mean if I'm playing a game while on a call with a headset, whether bt or wired, and the call ends the screen turns off. Even though I'm playing a game or browsing, what ever. The screen turns back on fine, just annoying and inconvenient interruption to what ever I'm doing.
Sent from my SXI
Click to expand...
Click to collapse
Same thing happens to me, but not all the time. Like when I am listening to a message and wants to press 7 to erease it and I find the display does not turn on as it should. I think this could be a bug related to the proximity sensor.
jeriku said:
Every time I end a call while on a headset, whether bt or wired, and using the phone while talking, the screen shuts off. I don't remember this happening on other phones. Is there a setting for this? If so I can't find it anywhere.
Sent from my SXI
Click to expand...
Click to collapse
sort of annoying but I just hit the volume keys to get the screen back on...
I guess the most annoying situation, and this happened last night. Using navigator, I took a call on my bt headset, hung up the call and not only did it not return to my nav screen it immediately turned off.
I don't know if this is a bug or a setting, maybe a build.prop thing?
Sent from my SXI
Still doing it with ICS, I was hoping that something would change.
Sent from Rooted LT28at with ICS.
jeriku said:
I guess the most annoying situation, and this happened last night. Using navigator, I took a call on my bt headset, hung up the call and not only did it not return to my nav screen it immediately turned off.
I don't know if this is a bug or a setting, maybe a build.prop thing?
Sent from my SXI
Click to expand...
Click to collapse
I can't pull up screenshots on my phone while I'm at work but in Application Settings under Development there should be an option to "Stay Awake" while on charger...it comes in handy when using Navigator/Waze. Downside; On GB it tends to overheat the battery but simply pressing the Power/Lock key will override the settings and turn off the screen.
amosconf said:
I can't pull up screenshots on my phone while I'm at work but in Application Settings under Development there should be an option to "Stay Awake" while on charger...it comes in handy when using Navigator/Waze. Downside; On GB it tends to overheat the battery but simply pressing the Power/Lock key will override the settings and turn off the screen.
Click to expand...
Click to collapse
That won't fix the problem of the phone going off after a call ends though. Every time a call ends my screen turns off, even of I'm using it during a call.
Sent from Rooted LT28at with ICS.
Anyone experiencing this? This is really the only that I don't like on the SXI so far. Is there anything in the build.prop that could change this ?
This just ticks me off.
Sent from Rooted LT28at with ICS.
Looks like I fixed it by adding the following tweak to the build.prop:
#
#Disable blackscreen issue
#
ro.lge.proximity.delay=25
mot.proximity.delay=25
I had to edit the build.prop through Flashtool, none of the on-device editors would save the changes.
It fixed speaker phone, but not headphone issue.
Sent from Rooted LT28at with ICS.
jeriku said:
I mean if I'm playing a game while on a call with a headset, whether bt or wired, and the call ends the screen turns off. Even though I'm playing a game or browsing, what ever. The screen turns back on fine, just annoying and inconvenient interruption to what ever I'm doing.
Sent from my SXI
Click to expand...
Click to collapse
Can anyone confirm that I'm not the only one with this happening?
I think it happens across the board. Maybe it is not as annoying for people to complaint - myself included. Although it would be nice if there is a fix.
Sent from my Sony Xperia™ Ion
Solved screen problem
It was the plastic cover protector, THANK you everyone for posting the problem, such an insignificant thing, but a pain in the ass...
Thanks you , XDA and people
Xperia S LT26i
Johnfromspain said:
It was the plastic cover protector, THANK you everyone for posting the problem, such an insignificant thing, but a pain in the ass...
Thanks you , XDA and people
Xperia S LT26i
Click to expand...
Click to collapse
This happens to me, although less with newly flashed JB. I might have to check my plastic protector too...
I was having trouble with my face turning speakerphone on or hanging up the call.
Turns out the Rezound proximity sensor adjustment app works on the HTC One as well. Made the sensor turn the screen off from further away and all problems solved.
https://play.google.com/store/apps/details?id=com.incredicontrol.ProxSensorCalibrator&hl=en
EDIT:
My settings:
PS1_CANC: 9
PS2_CANC:19
Set on Boot Checked
ahh still didnt help me i must hold the damn thing wrong haha
enfurnic said:
ahh still didnt help me i must hold the damn thing wrong haha
Click to expand...
Click to collapse
Did you try my settings? Is the app showing the NEAR/FAR toggle change from farther away? The only way I see you holding it wrong is if the sensor is looking past your head completely. Sensor is in the top left corner of the phone.
I've always had the problem where when I'm done with a call and pull the phone away from my face, the screen doesn't come back on. Happens 99% of the time.
Sent from my HTC6500LVW using Tapatalk
I may have to look into this. Today it seemed like my cheek was pushing all sorts of buttons. Thanks for the post.
Note 2 Verizon Rooted. Two weeks ago my phone started this. When ever I make a phone call, the screen cuts off. The problem is it wont come back on until the call has ended. Now if i reach someone this isnt a huge issue, but if I have to deal with an automated system, or get someones voice mail i Have to do a battery pull. Does anyone know what is going on? Please help.
Try to clear data of phone app.
Sent from my GT-N7100 using xda app-developers app
Same Problem
I had the same problem, I found it was the cover I had on my phone that prevented the phone to go back on during a call.
This is a problem related to the proximity sensor. It's something very hard to clean so I just disabled turn off screen during calls option. Just go to your dialer press menu button then click call settings you should see turn of screen calls option, disable it.
Your cheek probably touch to screen and press random buttons when you're on the phone so remember to turn off your screen by on off button so you dont touch buttons with your cheek.
Hope that solves your problem
edit: I found that sometimes blowing through the speaker makes proximity sensor work correctly for a while. It's not a practical solution though.
Equal1zer said:
This is a problem related to the proximity sensor. It's something very hard to clean so I just disabled turn off screen during calls option. Just go to your dialer press menu button then click call settings you should see turn of screen calls option, disable it.
Your cheek probably touch to screen and press random buttons when you're on the phone so remember to turn off your screen by on off button so you dont touch buttons with your cheek.
Hope that solves your problem
edit: I found that sometimes blowing through the speaker makes proximity sensor work correctly for a while. It's not a practical solution though.
Click to expand...
Click to collapse
Thanks for the information everyone! I busted the screen a few months ago and assume that's whats causing it. I just didn't think that was it because it hadn't been a problem until well after I busted it. Ill disable this option and that will take care of it for my needs.
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Click to expand...
Click to collapse
run it on safemode and see if it still happens, if not then there could be an app messing with the experience.. if still doenst turn on while on call on safemode, then call support.
Are u using immersive mode?
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
I am having the same issue...
Funny thing, i can wake my screen well when I'm calling with my Bluetooth device (Alpine player). But if I'm using the phone, the screen stays dead.
They should at least give us an update that would let us to wake the screen manually.
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Click to expand...
Click to collapse
Here is what you do... Remove your screen protector and throw it away. Then, buy one with a proper cutout for the proximity sensor.
Sent from my Pixel 2 XL using Tapatalk
mackentosh said:
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
Click to expand...
Click to collapse
I'm stock with no screen protector just an Incipio dual pro case. I've taken the case off and tried cleaning the phone but the still persists without the case on. I've also tried booting into safe mode and still the same problem occurs. At least now I've went into the settings and turned on power button ends call so I can hang up now. Talked with google support and sent them a bug report awaiting their response.
hatdrc said:
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
Click to expand...
Click to collapse
What app did you use? I'll try it out.
Shadowblade19 said:
What app did you use? I'll try it out.
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=asd.vector.sensor
hatdrc said:
https://play.google.com/store/apps/details?id=asd.vector.sensor
Click to expand...
Click to collapse
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
Shadowblade19 said:
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
Click to expand...
Click to collapse
Mine too. I had no case or screen protector on it. They had me send a bug report first.
hatdrc said:
Mine too. I had no case or screen protector on it. They had me send a bug report first.
Click to expand...
Click to collapse
Yeah I already sent them a bug report last night. Thanks for all the help appreciate it.
Closed per OP request.