[Q] My HTC One V (Virgin Mobile) won't turn on - HTC One V

Please help me.
My phone worked just fine until yesterday. Now it won't turn on. Tried to contact Virgin Mobile. They asked for my Virgin Mobile number otherwise they can't help me. Unfortunately, I don't remember that number since I tossed it long time ago. I didn't even activate the phone with Virgin Mobile because I bought this locked Android phone for my Dad's use as a portable dictionary and calling his friends from Viber.
Background info about this phone:
- The phone is fully charged all the time.
- No new apps installed before it crashed.
- We use the phone's native Android OS so it's never modified in anyway.
- Press and hold Power button as usual to turn it on: it won't turn on. Only the 3 bottom icons (<, Home, and "task manager") were blinking.
- I was able to enter bootloader menu: Press Power button for about 12 secs then release and right after that hold "Volume Down" until the bootloader menu shows up.
- In bootloader menu, I tried and finished "Recovery". A red triangle shows up at the end of the process. I hold the Volume Up key and press the Power key at the same time. A blue menu displays:
* Reboot system now
* Apply sdcard:update.zip
* Wipe data/factory reset
* Wipe cache partition
I tried 'Wipe cache partition". and rebooted system. Nope, it won't turn on.
- Followed the same above process, except tried "Wipe data/factory reset" and rebooted system. Nope, it won't turn on.
- Went back to the bootloader menu, I tried and finished "Factory Reset". Nope, it won't turn on.
Please let me know what I have to do to solve this annoying bootloop problem. Thank you so much.

How about bring it to the customer and get a new one?

#DIO said:
How about bring it to the customer and get a new one?
Click to expand...
Click to collapse
They don't have their own stores. They have agents at Best buy, Target, Radio Shack, etc but I'm not sure these agents accepted the phone. But I'll try. Thanks.

why not?

Related

how to unlock htc touch without password

Friends,
I've just joined the forum. My HTC touch has just been locked itself and I can't unlock it because I didn't set a password. I still can receive calls but can't make calls, the screen is password screen, nothing else. I can't shut it down without removing the battery.
I tried PIN, PUK, IMEI, 0000, 1234, etc but didn't work. I tried soft reset but didn't help. Tried hard reset but it didn't reset. I tried the SIM card in other phones, it works, thus, the problem is the device.
Any help will be appreciated...
seckin38 said:
Friends,
I've just joined the forum. My HTC touch has just been locked itself and I can't unlock it because I didn't set a password. I still can receive calls but can't make calls, the screen is password screen, nothing else. I can't shut it down without removing the battery.
I tried PIN, PUK, IMEI, 0000, 1234, etc but didn't work. I tried soft reset but didn't help. Tried hard reset but it didn't reset. I tried the SIM card in other phones, it works, thus, the problem is the device.
Any help will be appreciated...
Click to expand...
Click to collapse
Flash new ROM
You want to double check about that hard reset. I think you've probably only done a soft reset. A hard reset will reset the machine back and wipe off ALL your data and settings, including the password.
The front screen password of which you are referring to NOT any of the ones you have listed, but instead it is something you would have set when setting up the device.
Have a try with some of your usual passwords
I have tried hard reset (pushing green and red buttons at the same time pushing the reset button with its own pen) but, didn't reset (since there appeared no message on the screen like "the data will be lost"). I think those two buttons are not functional because of password. Every time I tried hard reset it has done the soft one.
thanks anyway
Elwyn M3100 said:
You want to double check about that hard reset. I think you've probably only done a soft reset. A hard reset will reset the machine back and wipe off ALL your data and settings, including the password.
The front screen password of which you are referring to NOT any of the ones you have listed, but instead it is something you would have set when setting up the device.
Have a try with some of your usual passwords
Click to expand...
Click to collapse
seckin38 said:
I have tried hard reset (pushing green and red buttons at the same time pushing the reset button with its own pen) but, didn't reset (since there appeared no message on the screen like "the data will be lost"). I think those two buttons are not functional because of password. Every time I tried hard reset it has done the soft one.
thanks anyway
Click to expand...
Click to collapse
I'd suggest you query this in the HTC Touch forum rather than the General Forum for everything, as they have more intimate knowledge to help you
Hi there, my HTC touch just did the same today. I never set a password.
I contacted my IT guy and he mentioned the following:
Try number 1 once, and then tap unlock.
WORKED BRILLIANTLY!!
The HTC Touch does that all the time.
All you need to do is hold down the Send and End Call buttons down firmly and push the stylus up in the little hole near the usb port (Reset Button) and wait till the screen says that the phone is going to format and all data will be lost press the soft key to continue. Then when it says that press the center button and it will show Fat formatting and Rom formatting. This will erase all data on your touch so make sure you back up.
After turn on the phone and go through the set up and it should be perfectly ok.
You can do this for two reasons.
1. To reset the phone locks.
2. To repair the touch screen if it stops working.
Hope this helps. Enjoy
Dotybizz, I guess the O/P wanted a way to recover without wiping his data. However, due to the security reasons I'm sure you know about often that isn't a suitable option.
Not working
dotybizz said:
The HTC Touch does that all the time.
All you need to do is hold down the Send and End Call buttons down firmly and push the stylus up in the little hole near the usb port (Reset Button) and wait till the screen says that the phone is going to format and all data will be lost press the soft key to continue. Then when it says that press the center button and it will show Fat formatting and Rom formatting. This will erase all data on your touch so make sure you back up.
After turn on the phone and go through the set up and it should be perfectly ok.
You can do this for two reasons.
1. To reset the phone locks.
2. To repair the touch screen if it stops working.
Hope this helps. Enjoy
Click to expand...
Click to collapse
I tried but fails. Can you advice something more. I need it badly man.
solve = hard reset
for hard reset press volume down button + center button + red reset button
A Hard Reset restores the device to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
There are 2 ways to perform a Hard Reset on this device:
Menu path
* 1. From the Today Screen, go to Start>Settings.Select the System Tab and then tap on Clear Storage.
* 2. Enter in the password provided on the display of the device (should be 1234) and tap Yes.
* 3. The device will begin the Master Reset Process.
Keystroke Method
* 1. Power the device off.
* 2. Press and hold the Volume Down and Center Navigation Button at same time, do not release.
* 3. Press Power button and hold for a 3 count (quickly - say one thousand one, one thousand two, one thousand three). 1-2 seconds is too short, 4-5 seconds is too long.
* 4. The screen will instantly show the text to hard reset (this is a white screen with Blue text that provides the next steps to complete the Hard Reset. If you do not get this screen, power the device off and try again).
* o Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data is backed up before proceeding.
bombe1 said:
for hard reset press volume down button + center button + red reset button
Click to expand...
Click to collapse
knockout87 said:
A Hard Reset restores the device to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
Snip, Snip.
Click to expand...
Click to collapse
So both of you guys/girls are posting on a thread that has no had any activity on almost a year, eh?

HARD reset - changing phone

I've been trying to find the right information but struggling. I am having my Desire exchanged for a new one as mine has a minor fault. T-mobile have been great in getting this exchanged.
My issue is that I want to be able to store all my information somewhere first and I think I know how to do that on to the SD card.
My more important issue is to be able to delete all the information from the phone after my backup so things like my facebook details, gmail and everything else is deleted. Will a HARD reset do this and how do I do that? Is there a different way to perform a full reset to ensure everything is gone?
|Thanks...
Factory restore/hard reset, and then you'll need to format the SD card (or remove everything on it)
Turning automatic backup on:
1. From the Home screen, press MENU, and then tap Settings.
2. Scroll down the screen, and then tap Privacy > Back up my data & settings.
3. Select or clear the Back up my data & settings check box to turn automatic backup on or off.
After you do a factory reset, your phone will restart and let you restore the saved data and settings in your storage card back to your phone.
Your phone backs up the following types of data and settings whenever there are new additions or changes:
* Text and multimedia messages
* Settings in the Messages application
* Web bookmarks
* Keyboard dictionary
* Settings in your phone that fall under these categories:
o Wireless & networks
o Sound & display
o Location
o Applications
o Date & time
o Language & keyboard - only the Locale setting
Performing a factory reset (hard reset):
This returns your phone to the state it was in before the first time you turned it on (factory settings).
Note: Factory reset will not remove the data and files that are in your phone’s microSD card.
This will permanently delete all your data and customized settings, and will also remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.
Performing a factory reset via settings:
The most convenient way to do a factory reset is via the phone settings.
1. From the Home screen, press MENU and then tap Settings.
2. Scroll down the screen and then tap Privacy > Factory data reset.
3. On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
Performing a factory reset using phone buttons:
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
perfect - thanks for the information in detail. Really appreciate the help...
Bandare said:
perfect - thanks for the information in detail. Really appreciate the help...
Click to expand...
Click to collapse
No problem at all
Out of interest and as there have been few negatives about this phone, what was the fault you are exchanging for?
Thanks
Out of interest and as there have been few negatives about this phone, what was the fault you are exchanging for?
Thanks
I rang them up to say the battery life was absolutely dreadful. They said give it a few days to see if building up the charge for a few days combined with the "new phone and let's play with all the new features" syndrome settled the battery life. It hasn't and they suggested either sending a second battery or exchanging the phone. I went for the exchange....
Apart from that, the phone has been absolutely brilliant. Really pleased with almost everything. My only two hmmm's have been that skype don't do their own app for Android and that the F1 app for the iphone isn't available on android (despite its $29 cost!!!)
Thanks. I'll be real interested to learn if the exchange phone improves your bettery life - be sure to let us know!
I bought a HTC desire from Virgin mobile uk which uses t-mobiles network. I had problems with the browser force closing where it started and then quit. I spoke to HTC and then was advised to perform a hard reset using recovery mode. I put the phone in recovery and then immediately got a phone picture with the exclamation mark... i had to remove the battery and tried it again. same problem.
I have found that the second phone i had did exactly the same when i tried to put it in recovery mode..ouch
I'm going to do the backup first so I hope I'll have the info saved..... that's a weird problem you have.
I will let you know how I get on with the replacement but it will have to be when I get back from OZ......
I was hoping to find a pay as you go sim card to put in but my phone is locked to tMobile and also it seems in Australia their data plans are just not there yet...

Confirmed!! T-Mobile Concord (V768) ROOT and BOOT-LOOP fix!!

I AM NOT RESPONSIBLE FOR ANYTHING NEGATIVE THAT HAPPENS TO YOUR PHONE!!
ALSO WORKS FOR T-MOBILE DART!!
Never Hurts to Thank or GIFT to all that help you!
NO PC NEEDED!!!!!!!!:highfive:
Necessary downloads from the Play Store
SuperUser or SuperSU -- One will work, the other won't -- [/COLOR][/SIZE] --A MUST HAVE for any rooted phone! Superuser/SuperSU is the app that manages what apps on your rooted device have access to su. Apps that are granted su have elevated permissions and can modify just about any part of the system. The app consists of two parts, Superuser.apk and the su binary.
Superuser.apk runs as any other app and gives you, the user, a place to see what apps you have allowed or denied, as well as view a log of what apps have used su when.
Link2SD-- DO NOT USE until rooted.--Link2SD is an application that makes it easy for Android 1.6+ users with root privileges on their phone to move applications to the SD card.
The idea behind is same with apps2sd scripts, linking applications to SD card's second partition but differs in two ways.
One, instead of linking /data/app folder (that means moving all applications), you can select applications that you want to move.
Two, it's an application which means has a user interface. You can manage your applications with few clicks.
It also provides native apps2sd features on Android 2.2 and higher. It can move any non-protected user apps to SD card (force move), with batch moving capability.
That feature uses Android's standard SD-card installation feature and does not require a second partition. It can break some apps if they are not meant to be moved to the SD card (Such as Widgets).
BusyBox--DO NOT USE until rooted. --A MUST HAVE for any rooted phone! Almost EVERY rooted applications needs BusyBox to perform their magic, if you have a rooted phone then you NEED BusyBox.
Pro version contains Backup feature (for safer installs), uninstall feature, Advance Smart install feature, the ability to hand pick the applets you want, safety check for missing applets on start, and better overall support. The pro version will receive more frequent updates than the free version will.
Root Checker (optional)--Checks for ROOT -- Use AFTER Installing a Superuser app.
BOOT-LOOP FIX
1.) Power off the phone by removing the battery.
2.) Replace battery.
3.) Boot into recovery by holding Volume DOWN and power button until the android with the triangle appears. This will appear AFTER the android that is by himself!! (about 30 seconds)
4.) Press the home button
5.) Navigate to the 3rd choice - " wipe data/factory reset". Select by pressing the menu button
6.) Navigate to YES and select by pressing the menu button.
7.) When the wipe is complete, navigate to and select - "reboot system", again with the menu button.
ROOTING
2.3.7 BUILD V768V1.0.0B08 = NO FACTORY RESET NEEDED???Maybe
2.3.7 BUILD V768V1.0.0B19 = FACTORY RESET NEEDED???Maybe.
2.3.7 BUILD V768V1.0.0B20 = FACTORY RESET NEEDED
1.)Using your PHONE or computer - Download attached update.zip file.
2.) copy/move update.zip to root of sdcard
3.) Power off the phone
4.) reboot into recovery by holding Volume DOWN and power button until the android with the triangle appears . This will appear AFTER the android that is by himself!!(about 30 seconds)
If for some reason, you CANNOT boot into recovery try to FACTORY RESET.
5.) At this screen, Press the HOME button.
6.) scroll to your second option, navigating with the volume buttons - "Apply update from sdcard" and press the Menu key
7.) select UPDATE.ZIP to install
8.) Navigate to YES, if asked, and press the menu key.
9.) Navigate to - "reboot system now" and select by pressing the menu key.
10.) Install SuperUser. I installed SuperUser and Root Checker before installing the update.
11.) Install Busybox - Using the SMART INSTALL feature. Get it from the play store.
12.) Follow this guide - if you are going to partition an SD Card - It will show you how to partition the SD Card and install Link2SD :
Partition you SD Card To Acquire more "Internal Memory"
Congratulations!! You are now ROOTED and have more "Internal Memory"!!
Special THANKS to JCASE for his CREATION of the ZTE MERIT UPDATE.ZIP
I did the boot-loop process and then the root process. I had no errors and was rooted on the first try. You should not need to factory reset. This is only the boot- loop fix and root. No new recovery or roms.
Anyone else try this?
Liquidsmooth GSII
Hi fathertomany,
Thank You, it worked, root granted and superuser installed.
Wow, I may be only the second person in the world after you to get one rooted
So to confirm and Thank, Yes, this rooted it easy and quick, can't believe it but awesome!
Thanks!
b7
Wow 230 views and only 1 other person telling me it worked for them? I would like to keep up with this and maybe figure out some way to get roms and such, like twrp, themes, etc... But I need to know if there are any bugs or not by following these instructions. I am not a DEV but am willing to try to accomplish things people want. Currently trying to get twrp ported by someone for this phone. Whoever is willing to work on the port should pm me.
Hey I'm new to posting but I've been on android for a few years. I'm having troubles with booting into recovery mode. Whenever I try it shows some yellow text at the bottom. Something about the data directory. Think u can help me fix this please? Thank u
[Edit] My phone has been doing that since way before I downloaded the zip file. So just to clarify it has nothing to do with the file
Sent from my ZTE V768 using xda app-developers app
need help booting into recovery
fathertomany said:
I AM NOT RESPONSIBLE FOR ANYTHING NEGATIVE THAT HAPPENS TO YOUR PHONE!!
Never Hurts to Thank or Donate to all that help you!
I have boldly went where no one has gone before. After much soul searching about bricking my son's phone because I have only followed guides, I decided that this phone was so similar to the AVAIL/MERIT that I would use that method to root his Concord. I did this because his phone ran out of memory and subsequently got stuck on boot-loop. Because this worked, I wrote this tutorial.
NO PC NEEDED!!!!!!!!
This quick tutorial will help you get into recovery and root.
What files are needed are not my work! I only decided to use the ZTE MERIT GUIDE AND ZIP for my son's T-mobile Concord(V768).
To get out of the BOOT-LOOP
1.) Power off the phone by removing the battery.
2.) Replace battery.
3.) Boot into recovery by holding Volume- and power button until the android with the triangle appears. this will appear AFTER the android that is by himself!!
4.) Press the home button
5.) Navigate to the 3rd choice - " wipe data/factory reset"
6.) Select by pressing the menu button
7.) When the wipe is complete, navigate to and select - "reboot system"
To Root
1.) Download attached update.zip file
2.) copy/move update.zip to root of sdcard
3.) Power off the phone
4.) reboot into recovery by holding Volume- and power button until the android with the triangle appears.
5.) At this screen, Press the HOME button.
6.) scroll to your second option, navigating with the volume buttons - "Apply update from sdcard" and press the Menu key
7.) Navigate to YES and press the menu key (no data will be wiped but the update will be installed and you will be rooted)
8.) Navigate to - "reboot system now" and select by pressing the menu key.
9.) Install superuser or equivalent. I installed Superuser and root checker before installing the update.
If for some reason, you get an error, try to factory reset first.
Congratulations!!! You are now Rooted!!
Special THANKS to JCASE for his work on the ZTE MERIT UPDATE.ZIP mentioned above. The UPDATE.ZIP file was downloaded from Stayboogy's tutorial.
Click to expand...
Click to collapse
What carrier and version and build number are you on? You can find that under settings--> about phone. My carrier is Family Mobile (which runs on T-Mobile) and I'm running Android 2.3.7 and Build number V768V1.0.0B20.
I am having trouble getting the Concord to boot into recovery. I can't seem to get to a screen with a triangle. Can you walk through the steps to get it into recovery again or possibly post a video?
The video stayboogy supplied in the link you posted for the Avail/Merit said to put the phone into recovery mode by holding the volume up key and the menu key while pressing the power button. When I do that the concord freezes at the green android logo and does not go into recovery mode and does not boot normally. I have to pull the battery. Same thing if I hold both of the volume buttons and the menu key.
If I hold the volume down and the menu key (or just the volume down key or just the menu key) and turn on the power button I get the green android startup screen followed by a screen with a white box and an orange arrow coming out of the box pointing to a small green android. When I get to this screen pressing home or the volume up or down buttons just cause it to reboot.
bkool96 said:
Hey I'm new to posting but I've been on android for a few years. I'm having troubles with booting into recovery mode. Whenever I try it shows some yellow text at the bottom. Something about the data directory. Think u can help me fix this please? Thank u
Sent from my ZTE V768 using xda app-developers app
Click to expand...
Click to collapse
I personally have not noticed this. make sure your phone is off. make sure you press the volume down button first. while still holding the volume down button press and hold the power button. DO NOT let go of either button until the android with the triangle appears. you will see the android by himself first, CONTINUE HOLDING THE BUTTONS FOR ABOUT 30 SECONDS. When the android with the triangle appears, you can let go of both buttons. Then press your home button. this should bring up your recovery menu.
USE THE VOLUME BUTTONS TO NAVIGATE UP AND DOWN.
USE THE MENU BUTTON TO SELECT YOUR CHOICES. I
BELIEVE, THE POWER BUTTON ACTS AS THE BACK BUTTON? (MAYBE JUST USE THE BACK BUTTON.) I will check this when my son gets home from school. he is the one with the phone.
remember there is NO factory wipe necessary, unless you are trying to get out of the boot-loop.
iamhdr said:
What carrier and version and build number are you on? You can find that under settings--> about phone. My carrier is Family Mobile (which runs on T-Mobile) and I'm running Android 2.3.7 and Build number V768V1.0.0B20.
I am having trouble getting the Concord to boot into recovery. I can't seem to get to a screen with a triangle. Can you walk through the steps to get it into recovery again or possibly post a video?
The video stayboogy supplied in the link you posted for the Avail/Merit said to put the phone into recovery mode by holding the volume up key and the menu key while pressing the power button. When I do that the concord freezes at the green android logo and does not go into recovery mode and does not boot normally. I have to pull the battery. Same thing if I hold both of the volume buttons and the menu key.
If I hold the volume down and the menu key (or just the volume down key or just the menu key) and turn on the power button I get the green android startup screen followed by a screen with a white box and an orange arrow coming out of the box pointing to a small green android. When I get to this screen pressing home or the volume up or down buttons just cause it to reboot.
Click to expand...
Click to collapse
You can find most of that in the title "Confirmed!! T-Mobile Concord (V768) ROOT and BOOT-LOOP fix!!"
My Android BUILD will be posted when my son gets home. he has the phone. It should be the same. I am using the same carrier with the same version of android. Android 2.3.7
I am also on the family mobile plan.
fathertomany said:
I personally have not noticed this. make sure your phone is off. make sure you press the volume down button first. while still holding the volume down button press and hold the power button. DO NOT let go of either button until the android with the triangle appears. you will see the android by himself first, CONTINUE HOLDING THE BUTTONS FOR ABOUT 30 SECONDS. When the android with the triangle appears, you can let go of both buttons. Then press your home button. this should bring up your recovery menu.
USE THE VOLUME BUTTONS TO NAVIGATE UP AND DOWN.
USE THE MENU BUTTON TO SELECT YOUR CHOICES. I
BELIEVE, THE POWER BUTTON ACTS AS THE BACK BUTTON? (MAYBE JUST USE THE BACK BUTTON.) I will check this when my son gets home from school. he is the one with the phone.
remember there is NO factory wipe necessary, unless you are trying to get out of the boot-loop.
Click to expand...
Click to collapse
I tried again with no luck. In the Root ZTE Concord thread a few of us tried and were never able to get into recovery mode.
I just tried the steps you listed but I get the same screen with the white box and arrow and if I continue to hold the power and volume down button it causes the phone to reboot. If I keep holding down the power and volume down even after it reboots it just repeats, green android screen, white box screen, reboot, green android screen, white box, reboot, etc. I can record a video of the screen later today if you are interested.
Did you ever install an over the air update? I did months ago and I wonder if that update changes or removes how to get into recovery mode.
I have T-Mobile android 2.3.7 build number V768V1.0.0B19
Sent from my ZTE V768 using xda app-developers app
iamhdr said:
I tried again with no luck. In the Root ZTE Concord thread a few of us tried and were never able to get into recovery mode.
I just tried the steps you listed but I get the same screen with the white box and arrow and if I continue to hold the power and volume down button it causes the phone to reboot. If I keep holding down the power and volume down even after it reboots it just repeats, green android screen, white box screen, reboot, green android screen, white box, reboot, etc. I can record a video of the screen later today if you are interested.
Did you ever install an over the air update? I did months ago and I wonder if that update changes or removes how to get into recovery mode.
Click to expand...
Click to collapse
I will attempt to find this screen later when my son gets home. 3:30pm central.I have only owned the phone for about 1 1/2 months. I do not believe that I have received any update OTA or any other way. my son downloads a lot of CRAP. He eventually got stuck in the pink logo boot-loop. I proceeded to do the boot-loop fix that I listed and after the factory reset to get out of it, I confirmed that it booted normally, turned the phone off and went back into recovery.
One thing I did notice about this phone is the power button. It is "weird". I am one of those that mash the buttons EXTRA hard to insure that they are being pressed. I make sure that I use both hands, one finger on each hand for each button and I hold as still as possible. Making sure that I don't toggle any buttons. at first, my phone would some how be stuck on the green android that is by himself. What your are saying sounds similar but I never noticed the white box. I think that this might be the download mode. if you have some kind of case on the phone, try removing it.
OTA update?
bkool96 said:
I have T-Mobile android 2.3.7 build number V768V1.0.0B19
Sent from my ZTE V768 using xda app-developers app
Click to expand...
Click to collapse
Have you ever applied the over the air update? I have and I wonder if that has eliminated the ability to get into recovery mode.
I stated in my previous post that I have not noticed one. I bought the phone at the end of February. I rooted the phone the night before I posted this tutorial. I will check the build version as soon as my son gets home. FYI, The rom is totally stock as no one has had this rooted, unlocked bootloader or otherwise, that I know of.
Sent from my LIQUIDSMOOTH SGH-T989
fathertomany said:
I will attempt to find this screen later when my son gets home. 3:30pm central.I have only owned the phone for about 1 1/2 months. I do not believe that I have received any update OTA or any other way. my son downloads a lot of CRAP. He eventually got stuck in the pink logo boot-loop. I proceeded to do the boot-loop fix that I listed and after the factory reset to get out of it, I confirmed that it booted normally, turned the phone off and went back into recovery.
One thing I did notice about this phone is the power button. It is "weird". I am one of those that mash the buttons EXTRA hard to insure that they are being pressed. I make sure that I use both hands, one finger on each hand for each button and I hold as still as possible. Making sure that I don't toggle any buttons. at first, my phone would some how be stuck on the green android that is by himself. What your are saying sounds similar but I never noticed the white box. I think that this might be the download mode. if you have some kind of case on the phone, try removing it.
Click to expand...
Click to collapse
I tried again and made sure to hold the buttons firmly without moving but have the same result. Maybe your son never applied the OTA update and that's why you can get in recovery mode.
---------- Post added at 01:15 PM ---------- Previous post was at 01:12 PM ----------
fathertomany said:
I stated in my previous post that I have not noticed one. I bought the phone at the end of February. I rooted the phone the night before I posted this tutorial. I will check the build version as soon as my son gets home. FYI, The rom is totally stock as no one has had this rooted, unlocked bootloader or otherwise, that I know of.
Sent from my LIQUIDSMOOTH SGH-T989
Click to expand...
Click to collapse
I was just wondering if the OTA update was applied by bkool96 and maybe that's why we both can't get recovery mode to boot.
If you are willing to back up what you can and then do a factory restore. You might have luck that way. I will try to get into recovery later today since my son has been using the phone but I may still be able to seeing as how I am already rooted.
Sent from my LIQUIDSMOOTH SGH-T989
Also, googling it, I noticed that I may be A** backwards. Meaning, Try Volume UP and the power button. If that works then I will edit the tutorial.
Sent from my LIQUIDSMOOTH SGH-T989
fathertomany said:
Also, googling it, I noticed that I may be A** backwards. Meaning, Try Volume UP and the power button. If that works then I will edit the tutorial.
Sent from my LIQUIDSMOOTH SGH-T989
Click to expand...
Click to collapse
I'm pretty sure its volume down+power button. Im stuck at the green android with volume up and I get into recovery with volume down for like 3 seconds then it reboots with a yellow error message mentioning something about the /data directory
Sent from my ZTE V768 using xda app-developers app
When you press the volume up and power buttons, DO NOT let them go until the Android with the triangle appears. Then follow the rest of the guide. I remember getting frozen at the green Android by himself.:banghead:
Sent from my LIQUIDSMOOTH SGH-T989
fathertomany said:
When you press the volume up and power buttons, DO NOT let them go until the Android with the triangle appears. Then follow the rest of the guide. I remember getting frozen at the green Android by himself.:banghead:
Sent from my LIQUIDSMOOTH SGH-T989
Click to expand...
Click to collapse
I tried it again and its still a no go. Maybe its my phones build number that the recovery mode doesn't like?
Sent from my ZTE V768 using xda app-developers app
---------- Post added at 01:32 PM ---------- Previous post was at 01:25 PM ----------
iamhdr said:
Have you ever applied the over the air update? I have and I wonder if that has eliminated the ability to get into recovery mode.
Click to expand...
Click to collapse
I updated back at the end of December which fixed problems I had with mounting the USB storage on my Mac
Sent from my ZTE V768 using xda app-developers app

Factory Reset, (Bricked Device)

Weell it looks like they do help people out, although it took the a month bbut hey i already have a replacement ouya from gamestop, making this information something useful for future references, maybe this helps with other things too, this weas sent by the developer team at ouya
Piers (OUYA Support)
Hi,
I hope this finds you well. In the interest of time it sounds like your OUYA may be bricked, but there's a fairly good chance you can recovery your OUYA. Please follow the steps below and let me know if this has restored your OUYA. Thanks, and sorry about our delay in responding!
Best regards,
Piers Sutton
Developer Support
1) Plug a USB keyboard into your OUYA while it's powered off.
2) Power on your OUYA and let it boot as far as it can.
2.5) Find the sysreq key on your keyboard. On most extended keyboards, it is Print Screen.
3) Hold down Alt and Print Screen
4) Press and hold ALT and Print Screen (sysreq) Key.
5) Press i and hold for 5 seconds then release. Repeat this step for 30-45 seconds.
6) Press the HOME key
7) Select "wipe data/factory reset" and hit Enter key.
8) Select "Yes -- delete all user data" and hit Enter key.
9) Select "wipe cache partition" and hit Enter key.
10) Select "reboot system now" and hit Enter key.
treborbula1 said:
1) Plug a USB keyboard into your OUYA while it's powered off.
2) Power on your OUYA and let it boot as far as it can.
2.5) Find the sysreq key on your keyboard. On most extended keyboards, it is Print Screen.
3) Hold down Alt and Print Screen
4) Press and hold ALT and Print Screen (sysreq) Key.
5) Press i and hold for 5 seconds then release. Repeat this step for 30-45 seconds.
6) Press the HOME key
7) Select "wipe data/factory reset" and hit Enter key.
8) Select "Yes -- delete all user data" and hit Enter key.
9) Select "wipe cache partition" and hit Enter key.
10) Select "reboot system now" and hit Enter key.
Click to expand...
Click to collapse
sorry you didn't find this forums earlier. we could have probably helped you out without getting a replacement console.
thanks for the write up though. this same info is already on here (a bunch of different places) but having it again never hurts.
now that you have a working console, look into CWM. its a replacement Recovery Mode that gives you a lot more options and is easier to access. from recovery, you can also re-flash a stock update and that will help A LOT in brick situations.
just ask around for help. and use the search function. not necessarily in that order :silly:
treborbula1 said:
Weell it looks like they do help people out, although it took the a month bbut hey i already have a replacement ouya from gamestop, making this information something useful for future references, maybe this helps with other things too, this weas sent by the developer team at ouya
Piers (OUYA Support)
Hi,
I hope this finds you well. In the interest of time it sounds like your OUYA may be bricked, but there's a fairly good chance you can recovery your OUYA. Please follow the steps below and let me know if this has restored your OUYA. Thanks, and sorry about our delay in responding!
Best regards,
Piers Sutton
Developer Support
1) Plug a USB keyboard into your OUYA while it's powered off.
2) Power on your OUYA and let it boot as far as it can.
2.5) Find the sysreq key on your keyboard. On most extended keyboards, it is Print Screen.
3) Hold down Alt and Print Screen
4) Press and hold ALT and Print Screen (sysreq) Key.
5) Press i and hold for 5 seconds then release. Repeat this step for 30-45 seconds.
6) Press the HOME key
7) Select "wipe data/factory reset" and hit Enter key.
8) Select "Yes -- delete all user data" and hit Enter key.
9) Select "wipe cache partition" and hit Enter key.
10) Select "reboot system now" and hit Enter key.
Click to expand...
Click to collapse
Wow I never knew you could do this! Thanks for writing this up, it might be very useful someday
This is known. But if OUYA is sending this out as their tech support, you'd think they would see the benefit in giving us an easy way into recovery, instead of making us think we are an insignificant minority.
I'm glad you got a replacement, but I am still dissappointed in OUYA reguarding this issue.
Sent from my HTC One using xda premium
adb sideload
I've tired to wipe cache and user data. But my OUYA still can't boot.
Then I tried, to sideload:
adb sideload RC-OUYA-1.0.328-r1_ota.zip
but I got the following error message:
assert failed: !less_than_int(1368745818, getprop("ro.build.date.utc")
Installation aborted.
How can I sideload an ouya ROM?
im not sure you can sideload a ouya rom, you need root and a recovery to flash a rom, just in case and pardon my ignorance but i havent looked into it much, but try searching the ouya forum, that'll help
You cant flash an ota over a broken or custom rom since ota dont contain the full os but just the changes for the update. We would need a propper backup or system dump etc to flash from recovery or an IMG to flash via fastboot.
Gesendet von meinem One X+ mit Tapatalk 4
treborbula1 said:
1) Plug a USB keyboard into your OUYA while it's powered off.
2) Power on your OUYA and let it boot as far as it can.
2.5) Find the sysreq key on your keyboard. On most extended keyboards, it is Print Screen.
3) Hold down Alt and Print Screen
4) Press and hold ALT and Print Screen (sysreq) Key.
5) Press i and hold for 5 seconds then release. Repeat this step for 30-45 seconds.
6) Press the HOME key
7) Select "wipe data/factory reset" and hit Enter key.
8) Select "Yes -- delete all user data" and hit Enter key.
9) Select "wipe cache partition" and hit Enter key.
10) Select "reboot system now" and hit Enter key.
Click to expand...
Click to collapse
Why are steps 3 and 4 the same?
Please, double-check your post for clarity. How long are we supposed to hold down ALT+PrintScr, how many times are we supposed to press them?
I believe it is a case of bashing away on the key as much as possible to hopefully hit it at the right time. Very hit and miss
Sent from my Nexus 5 using xda app-developers app
My understanding is this is the process for a 'hard reset' correct? A complete reinstall of the OS wiping back to factory (not a factory reset).
I ask because I have xposed and the mod collect and would like to completely wipe any modification and start fresh.
Additionally, you do not need to adb the OS in correct? Other instructions stated you needed to side load an ota (a newer version at that) and I would prefer not to have to adb in.
Last question. My TV shows no input when you hit the 'home' key following the above steps. I'm assuming its just defaulting to a resolution my TV cannot display, not a problem with the bootloader?
Stock ROM BTW.
robinscp said:
I believe it is a case of bashing away on the key as much as possible to hopefully hit it at the right time. Very hit and miss
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Don't know if this will help anyone.
In my case it was going into update mode, rebooting and then getting the red exclamation mark, it would reboot, try to do the update and go back to the exclamation mark again, just cycling through, and through, and through and...
I couldn't get ALT-PrintScreen to work, and it was p*ssing me off royally. Then during the loading update part I pressed the ESC key basically in frustration, which cancelled update and took me back to the menu and I did the factory reset through the System menu option. I now have a working Ouya.
After a few hours of struggling with the ALT-PrintScreen option I was surprised by my accidental result.
tazeo said:
Don't know if this will help anyone.
In my case it was going into update mode, rebooting and then getting the red exclamation mark, it would reboot, try to do the update and go back to the exclamation mark again, just cycling through, and through, and through and...
I couldn't get ALT-PrintScreen to work, and it was p*ssing me off royally. Then during the loading update part I pressed the ESC key basically in frustration, which cancelled update and took me back to the menu and I did the factory reset through the System menu option. I now have a working Ouya.
After a few hours of struggling with the ALT-PrintScreen option I was surprised by my accidental result.
Click to expand...
Click to collapse
Used your accidental method and works like a charm
I really bricked this thing and need help
I totally borked my ouya and think it's bricked...
I flashed safe recovery and then flashed CWM from within that and got stuck in the boot loop.
I then side loaded a rom which changed nothing. In an attempt to get out of the cwm--safe recovery loop, I flashed the bootloader (with apparently no kernel) and now have persistent black screen.
I am unable to get anything working via alt-prt scrn-i combo even using home button and device no longer shows up in ADB or in windows.
Am wondering if anyone has any last ideas?
Thanks,
Josh
Jc_Dent0n said:
I've tired to wipe cache and user data. But my OUYA still can't boot.
Then I tried, to sideload:
adb sideload RC-OUYA-1.0.328-r1_ota.zip
but I got the following error message:
assert failed: !less_than_int(1368745818, getprop("ro.build.date.utc")
Installation aborted.
How can I sideload an ouya ROM?
Click to expand...
Click to collapse
You can only sideload a rom which is the same version currently installed or newer, trying to sideload an older rom will give this error message.
took me ages to work this out.
Need help here guys.
I reinstalled CWM and wiped dalvik/cache
Now I cant even boot to recovery no matter how I tried.
I can access the OUYA through the micro usb and can read the file structure from my Mac
How do I restore?
Brickt my ouya trying to flash a recovery.
Flashed it using fastboot. Since then it always boots into CWM, I can see the CWM logo, but thats all thats on the screen. ADB sees my ouya, sometimes, but trying to do anything gives me a protocol fault (no status)
Now Im trying to use this to just reset everything but at about the 4th or 5th time pressing i with alt and sysreq my ouya powers down...
Anyone have any advice?
moku160 said:
Brickt my ouya trying to flash a recovery.
Flashed it using fastboot. Since then it always boots into CWM, I can see the CWM logo, but thats all thats on the screen. ADB sees my ouya, sometimes, but trying to do anything gives me a protocol fault (no status)
Now Im trying to use this to just reset everything but at about the 4th or 5th time pressing i with alt and sysreq my ouya powers down...
Anyone have any advice?
Click to expand...
Click to collapse
Same thing happens to me when I try the recovery. What is the last thing you see when hitting the key combinations? U Splash screen?
substance.v said:
Same thing happens to me when I try the recovery. What is the last thing you see when hitting the key combinations? U Splash screen?
Click to expand...
Click to collapse
The last thing I see, the only thing I see ever, Is the background with the gear and hat for CWM recovery. No menu just the background. After pressing the buttons down for 4 or 5 times it powers down. That's it
moku160 said:
The last thing I see, the only thing I see ever, Is the background with the gear and hat for CWM recovery. No menu just the background. After pressing the buttons down for 4 or 5 times it powers down. That's it
Click to expand...
Click to collapse
Is it possible to post a screen shot with your phone. also connect it to your computer via usb and show us a screen shot of your device manager?
Make sure you have the drivers installed.
Regards-
moku160 said:
The last thing I see, the only thing I see ever, Is the background with the gear and hat for CWM recovery. No menu just the background. After pressing the buttons down for 4 or 5 times it powers down. That's it
Click to expand...
Click to collapse
I got fixed... so lets try this.. power one OUYA with keyboard attached. As soon as the LED lights up on the unit... press alt+sysrq+i .. keeping alt and sysrq pressed .. tap the I until your screen blinks twice. this should bring you into the recovery mode. If your ouya is connected to a computer, you will here a chime.. you device manager should show this as Android Composite ADB interface. from here you can push your image and flash ROMS and such.. hopes this helps

HTC One M9 - Not booting properly after Factory Reset - Please Help!

Hi forum,
I have just reset my HTC One M9 back to factory settings and now when it starts it immediately gives me Google Play errors and will not boot. The errors repeatedly show on the screen and it will not boot normally rendering the phone useless. The messages I am getting are:
1: Unfortunately, Google Play services has stopped
2. Unfortunatley, the process com.google.process.gapps has stopped
I click OK and they just keep coming over and over.
I can't get onto the phone to change settings and would just like it to work again. I am not bothered about custom ROMS, just want it working however I can.
Can anyone point me in the right direction, please?
Thanks for your help.
J
HTCjaystroke said:
Hi forum,
I have just reset my HTC One M9 back to factory settings and now when it starts it immediately gives me Google Play errors and will not boot. The errors repeatedly show on the screen and it will not boot normally rendering the phone useless. The messages I am getting are:
1: Unfortunately, Google Play services has stopped
2. Unfortunatley, the process com.google.process.gapps has stopped
I click OK and they just keep coming over and over.
I can't get onto the phone to change settings and would just like it to work again. I am not bothered about custom ROMS, just want it working however I can.
Can anyone point me in the right direction, please?
Thanks for your help.
J
Click to expand...
Click to collapse
You can try starting your phone in safe mode by holding the vol down button when the HTC logo shows when you start up. *release power key and start pressing vol down when htc logo shows*
See if you can start properly with Safe Mode and if anything can be updated there. If it doesn't work, just wipe the phone once more using recovery mode and see if it works. If it fails again even after another wipe, you have to install the RUU for your phone again using the SD card method in the Readme thread.
hi,
shut down your phone
boot into bootloader mode - select boot to recovery
"WARNING - ALL DATA WILL BE LOST"
Next select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
Choose "Yes -- delete all user data" to confirm the whole operation.
After that select option "reboot system now".

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