[Q] N7 Bricked After Initial System Update - Nexus 7 (2013) Q&A

I just got my 2013 Nexus 7 at Best Buy. Upon first boot, it asks me to connect to Wifi then does an automatic upgrade. It reboots, but just sticks at a black screen. After 10 minutes of no sign of life, I forcibly turn it off and back on. It shows the Google logo for a few seconds, then I get another hanging black screen. It looks like the official Google update bricked it. This is a completely untampered N7. Anything I can do? Should I just return it?

If you can, yes.
Sent from my Nexus 7 using Tapatalk 4 Beta

I would Def jus take it back...they will exchange it 1000%
Candy Painted

you could wait for google to release the factory image for the device like me. i have a nexus that has no problems like screen dust so im not gonna risk it

I got my Nexus 7 exchanged at Best Buy. My suffering is over!

The software issue is known and I believe there is a fix for it. You might run into it again with the replacement unit unfortunately. Do a search before you put it on WIFI that will cause it to update and break.
Look at this thread.
http://forum.xda-developers.com/showthread.php?t=2380258

Related

[Q] Brand New Galaxy Nexus not loading/Logo boot-loop

Hey guys,, just got my new Galaxy Nexus, brand new one
Charged it to full as it said in the manual and turned in on, it got into the first 'setup' window and decided to crash, ever since it's boot-looping on the Google logo like in this video and won't do anything else.
I tried factory reset from recovery, I tried to remove battery and try again, I tried with and without SIM, same thing...
now my question is - did i get a faulty phone and i should replace it or it's something I can fix myself? Thank you
As long as there's no icon of a lock under the google logo in the first screen you see while booting, it's a production problem.
all options given to you by people around here about how to unlock it and try to fix it yourself are redicioulus in your case. When you have the phone for less than 7 or 14 days (depending on the country you life in, best way to check is by going over the shop receipt it should be mentioned all the way down. If you bought it online you got a mail) you can walk to the store and demand a new one. If they tell you that they send it to the factory point them on the law and the promises on their receipt... you have the right to give them the package back and pick a new one from the shelf with the same price.
But remember to take everything you bought (cables, earplugs, guide, the cardboard inside the box and the box itself) with you! If you don't they will tell you that you did not bring anything and have no right to pick a new one.
Just get a fresh one it's the best way for you since this problem emerged within the first few hours (and literally on it's first boot). It's most likely a production error. Waiting for a fix at the factory will cost you weeks... and many people report scratches on their screen and broken covers since the phones are not always treated nicely during their travel and fix.
Please post future news on your case here... it's a great help for people with the same problem.
Sent from my Galaxy Nexus using XDA
Same problem but after months
Hi there,
I just had the exact same problem, with a difference : my phone had been working just fine for months. Now, impossible to get it to boot. It cycles the "Google" screen, and that's it. I found that when I hold the volume button down as I start the phone it shows "odin mode", but I do not know what it is for and it does not seem to download anything.
Any ideas?
When it happens right after you purchased the phone, it's better to bring it back to where you bought it from.
On the other hand, try this. Hope this helps.

HTC One Reset itself and is now stuck on Verizon splash screen

I have had my HTC One for 25 days now. I am not rooted and completely stock.. I was listening to Pandora at work with phone plugged into my work laptop. My phone reset itself and wouldn't go past the Verizon splash screen. Not wanting to lose my photos of my kids, I took the phone to a Verizon store and had them check it out.. they attempted a fast boot and asking them phones recovery which led to being stuck at the Verizon splash screen. Finally the tech factory reset my phone losing all of my photos and the phone made it to the lock screen only to reset when unlocking the lock screen and then freezing again at the Verizon logo on the splash screen. My phone also won't power off. It has been stuck on on the splash screen the past 5 hours. Verizon said there was nothing they could do in store.. anyone have any ideas on getting the pone back to normal? I've had zero problems prior to this and loved my phone thanks
Sent from my GT-N5110 using XDA Premium 4 mobile app
avengedfo7ld said:
I have had my HTC One for 25 days now. I am not rooted and completely stock.. I was listening to Pandora at work with phone plugged into my work laptop. My phone reset itself and wouldn't go past the Verizon splash screen. Not wanting to lose my photos of my kids, I took the phone to a Verizon store and had them check it out.. they attempted a fast boot and asking them phones recovery which led to being stuck at the Verizon splash screen. Finally the tech factory reset my phone losing all of my photos and the phone made it to the lock screen only to reset when unlocking the lock screen and then freezing again at the Verizon logo on the splash screen. My phone also won't power off. It has been stuck on on the splash screen the past 5 hours. Verizon said there was nothing they could do in store.. anyone have any ideas on getting the pone back to normal? I've had zero problems prior to this and loved my phone thanks
Sent from my GT-N5110 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
They really sent you out of the store with a non-functioning phone? What the hell are you supposed to do? Call HTC?
Not that it helps you now, but create a Dropbox account or allow the auto-upload to Google. I don't want to risk being in a similar situation so I have my photos auto-upload when I'm on Wi-Fi to minimize the chance of something like that happening. Sorry man. I wish I had something to offer that might help.
one4thewings said:
They really sent you out of the store with a non-functioning phone? What the hell are you supposed to do? Call HTC?
Not that it helps you now, but create a Dropbox account or allow the auto-upload to Google. I don't want to risk being in a similar situation so I have my photos auto-upload when I'm on Wi-Fi to minimize the chance of something like that happening. Sorry man. I wish I had something to offer that might help.
Click to expand...
Click to collapse
Normally I have dropbox setup to auto save my photos, but I hadn't set it up on my HTC yet. The guys at Verizon kept trying to reset the phone, and finally, they were ready to have a phone sent to me tomorrow, but yeah I'm without a phone until tomorrow afternoon.. They said that the store doesn't handle replacement devices, and that a replacement has to be ordered. I decided to wait and go home and use my wife's S4 to call Verizon and HTC and see if there was any other way to get the photos off the phone, but unfortunately, no one at either tech support could figure out the issue with my phone and the Verizon rep at tech support says that since these phones are mass produced, sometimes things like this happen. I guess the point of my thread was to alert people of the importance of backing up your photos with this phone, and any other information of importance. Also, I'm excited to get my HTC one back tomorrow, the Verizon rep on the phone was also very nice and tried to request a brand new phone instead of a refurbished unit, but was unable to do so. He said that likely, due to the newness of the phone, that the phone may be brand new anyway. I guess I will find out after work tomorrow. Hopefully I get a nice new One tomorrow, and the first thing I will be doing is turning on the auto-upload feature and the Dropbox sync.
That stinks, sorry to hear that happened. Let us know how it turns out, and whether you got a refurb or not.
That's definitely a con to this phone. In some situations, a battery pull can relieve problems sometimes.
Got a refurbished HTC one from Verizon disappointed its not new. Slight gap near the power button but nothing too bad seems to be working great so far.
Sent from my GT-N5110 using XDA Premium 4 mobile app
avengedfo7ld said:
Got a refurbished HTC one from Verizon disappointed its not new. Slight gap near the power button but nothing too bad seems to be working great so far.
Sent from my GT-N5110 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
damn I was hoping we'd get refurb phones from HTC, I don't think I want Verizon taking apart this phone personally.
Idk as long as it's put back as well as the first, no complaints here.
I'd jsut send it back until one came that is perfect.
I've sent back I think it was 4-5 htc rezounds refubs before I got a good one.
damn, refurbs already? That didn't take long.
rmaccamr said:
That's definitely a con to this phone. In some situations, a battery pull can relieve problems sometimes.
Click to expand...
Click to collapse
just hold power for ten seconds.. or power and volume down.
easier than a battery pull, IMHO.
Just keep calm .
So i recently forced mu htc to get stuck at verizon with xposed module.
And got a working solution, as the phone gets stuck just run:
1. adb shell am start -a android.intent.action.DELETE -d package:com.package name
2. adb shell pm uninstall -k com.package name
witch the package would be the latest apk you have installed it, it will give you errors cant not find or access.
just let is go on and then it goes ON worked for me.
Hope it works fir the next guy with the same problem.
Xposed puts a flashable disabler zip on your sdcard (Exposed_Disabler_Recovery.zip). All you have to do is boot into recovery and flash it. That will dissable the exposed framework, and all related apps.

Must have gotten a dud. Any ideas?

I ordered the Zenwatch during those few hours they were first available online at best buy. I picked it up yesterday and only have a few days left before I need to return my Sony Smartwatch 3. I want to decide between the two, and was leaning towards the Zen because of aesthetics and I actually like the charging cradle design.....
BUT, this watch lags like crazy and then freezes completely within a few minutes of booting. Even the very first time I turned it on, it took forget to register what I had selected for language. After rebooting, I got past that and it eventually installed a software update. Unfortunately, that didn't seem to help.
After 1 or 2 cycles of dimming the screen and being woken up, the watch freezes. The phone still thinks it is connected and I can feel it vibrate when swiping down to mute/unmute, but the graphics are frozen. The side drawer doesn't activate and the only way to shut it down is to hold the power button for 10sec or so.
I've done multiple "resets" on the watch and repaired the phone, but it keeps acting the same. Is there a hard reset for this watch? Anyone else experience this?
I'd exchange it at best buy but of course they are sold out so who knows how long before they can exchange it.
This happened to me when I had the 360. It froze when I was trying to turn it off. I eventually got it off, just like you did. It never responded the same afterwards. It would freeze at random times. I assumed it was the TI processor in the 360, but I hope this is not something to expect with AW. I took mine back to BB and got a refund so I could get this watch. I hope this is an isolated event.
All the reviews have been stellar and people have seemed happy even on the fortune, so I'm sure this is isolated.
I wonder if there is a way to reload the system software from the computer to the watch? Best buy is a no-go at this time. Sold out and unable to help aside from returning and refunding it.
Sent from my VS985 4G using Tapatalk
Based on the tracking status, I should get mine tomorrow. I'll let you know if I experience any funny business when I get mine up and running. Good Luck.
I really haven't noticed any significant lag. It's initially unresponsive sometimes which I attribute to an overly conservative cpu governor, but otherwise it's a pleasant experience.
I've had mine for almost a week now and definitely haven't seen those problems. There were updates to both the watch and phone app soon after starting up. Maybe you got a bad load on one of them. Have you tried the 'Resync apps' option from the Android Wear (Phone) settings menu? Have you tried the full factory reset of the watch? If so, sounds like dud might be the case. If of any significance, I'm connecting via a stock Sprint HTC One Max.
Yes, the watch did an update after the first successful boot, but it was laggy and had frozen during the language setup even the first time. I've done multiple factory resets to no avail, but it does not repeat the update with that (though it does require pairing to the phone again).
I wish I could manually reload the watch system software. I'm new to Android wear rooting,etc. Is it possible to manually completely reload the system software?
Yes, I've also tried the resync apps and have the latest phone software as well...
Sent from my VS985 4G using Tapatalk
I would maybe try once with a different phone then call it a dud. I don't know enough about it either to go deeper than that.
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
albertdc said:
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
Battery Drain
djkinetic said:
I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
Click to expand...
Click to collapse
Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
BretskiSmith said:
Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
Click to expand...
Click to collapse
I sent mine in cuz it wouldn't turn on. I received an RMA, shipped it to them and they had it back to me in less than a week.

Probably broken flash memory?

So, I was using my n5x with the usual official LineageOS ROM, suddenly when I was using the facebook app, the phone completely freezed.
I long-pressed the power button, an then rebooted the phone.
Surprise: An ugly bootloop with the google logo.
Can't go to the OS, can't go to the recovery. No OS load animation.
Reflashed Android 6. Nothing changed.
Reflashed the latest Android 7, locked bootloader, unlocked, still can't go to recovery or to the android os. No charging animation when plugged into the PC.
1 times of 10, It can barely reach the Android loading animation, for about 2 seconds, then it freezes again and it goes back to the Google logo.
The phone has 1 year of life, should I contact google immediately? I think the internal flash memory died. What do you think about.
lukypuie said:
So, I was using my n5x with the usual official LineageOS ROM, suddenly when I was using the facebook app, the phone completely freezed.
I long-pressed the power button, an then rebooted the phone.
Surprise: An ugly bootloop with the google logo.
Can't go to the OS, can't go to the recovery. No OS load animation.
Reflashed Android 6. Nothing changed.
Reflashed the latest Android 7, locked bootloader, unlocked, still can't go to recovery or to the android os. No charging animation when plugged into the PC.
1 times of 10, It can barely reach the Android loading animation, for about 2 seconds, then it freezes again and it goes back to the Google logo.
The phone has 1 year of life, should I contact google immediately? I think the internal flash memory died. What do you think about.
Click to expand...
Click to collapse
If it's still under warranty by all means. Search this forum for bootloop and stuck OTA. This phone is screwed. Also do a Google search for consumerist Nexus 5X and you'll get an idea of the problems users have with this phone.
Sent from my Nexus 5X using Tapatalk
ZBell said:
If it's still under warranty by all means. Search this forum for bootloop and stuck OTA. This phone is screwed. Also do a Google search for consumerist Nexus 5X and you'll get an idea of the problems users have with this phone.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Yup, this 100%. Same exact thing happened to my 5x about a month ago. I was 2 months out of warranty but Google was kind enough to make an exception and send me a brand new one. I opted to purchase a pixel and sell the new 5x I received. Where did you purchase yours from?
Sent from my Pixel using Tapatalk
thesoldier said:
Yup, this 100%. Same exact thing happened to my 5x about a month ago. I was 2 months out of warranty but Google was kind enough to make an exception and send me a brand new one. I opted to purchase a pixel and sell the new 5x I received. Where did you purchase yours from?
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
I'm in a worse boat. Bought an International version with no warranty from Newegg. Phone lasted 1 month. LG US won't repair it. Figured I could at least get repaired if needed, but I was wrong. Expensive lesson learned.
Sent from my Nexus 5X using Tapatalk
ZBell said:
I'm in a worse boat. Bought an International version with no warranty from Newegg. Phone lasted 1 month. LG US won't repair it. Figured I could at least get repaired if needed, but I was wrong. Expensive lesson learned.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
You're in the US? Kinda surprised they refuse to repair it.
Sent from my Pixel using Tapatalk
ZBell said:
If it's still under warranty by all means. Search this forum for bootloop and stuck OTA. This phone is screwed. Also do a Google search for consumerist Nexus 5X and you'll get an idea of the problems users have with this phone.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I don't think thats the usual ota bug, i always used custom cims
ZBell said:
If it's still under warranty by all means. Search this forum for bootloop and stuck OTA. This phone is screwed. Also do a Google search for consumerist Nexus 5X and you'll get an idea of the problems users have with this phone.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I don't think thats the usual ota bug, i always used custom roms and always got the BT unlocked
Sorry for double post the phone i'm using is a nightmare
lukypuie said:
So, I was using my n5x with the usual official LineageOS ROM, suddenly when I was using the facebook app, the phone completely freezed.
I long-pressed the power button, an then rebooted the phone.
Surprise: An ugly bootloop with the google logo.
Can't go to the OS, can't go to the recovery. No OS load animation.
Reflashed Android 6. Nothing changed.
Reflashed the latest Android 7, locked bootloader, unlocked, still can't go to recovery or to the android os. No charging animation when plugged into the PC.
1 times of 10, It can barely reach the Android loading animation, for about 2 seconds, then it freezes again and it goes back to the Google logo.
The phone has 1 year of life, should I contact google immediately? I think the internal flash memory died. What do you think about.
Click to expand...
Click to collapse
My N5X did the same thing on Saturday. Tried restoring stock image, unlock/lock bootloader, etc, with no luck. Kept getting stuck in constant bootloop. Called LG, they are aware of the problem with these phones and told to send it back. Its 12 month warranty from date of purchase and/or 15 months from build date (which you can find on your box).
I had to go to www.lgmobilerepair.com and fill out a claim. I shipped mine back yesterday. I hope and expect them to give a full refund on the phone based upon everything I read online about this issue, because apparently there are no parts left over from manufacturing to repair it.
bigw34 said:
My N5X did the same thing on Saturday. Tried restoring stock image, unlock/lock bootloader, etc, with no luck. Kept getting stuck in constant bootloop. Called LG, they are aware of the problem with these phones and told to send it back. Its 12 month warranty from date of purchase and/or 15 months from build date (which you can find on your box).
I had to go to www.lgmobilerepair.com and fill out a claim. I shipped mine back yesterday. I hope and expect them to give a full refund on the phone based upon everything I read online about this issue, because apparently there are no parts left over from manufacturing to repair it.
Click to expand...
Click to collapse
i have just sent mine to an LG repair center, however the warranty depends on where you bought the phone, here in Italy and europe 24 months
lukypuie said:
i have just sent mine to an LG repair center, however the warranty depends on where you bought the phone, here in Italy and europe 24 months
Click to expand...
Click to collapse
Well I guess we will both see what happens! I would have bought a used Nexus 6P, but many of those are experiencing the same issue, so now I have to decide what I want...probably going to buy a pixel.
this just happened to me. I cant put back to stock or anything. I can get to the boot loader but then black screen. I can load up back to stock, lock and unlock bootloader etc etc but it just boot loops. Im thinking this is hardware. I was reading news on yahoo at the time. I have the extended warrunty so Im calling now. Guess Im going back to the old 5 for now.
bigw34 said:
Well I guess we will both see what happens! I would have bought a used Nexus 6P, but many of those are experiencing the same issue, so now I have to decide what I want...probably going to buy a pixel.
Click to expand...
Click to collapse
I went the pixel after mine died and I've been very happy. The battery life is honestly double what I was getting on my 5x. I averaged around 2:30 SoT, and on the pixel I get over 5 hours every time.
tevil said:
this just happened to me. I cant put back to stock or anything. I can get to the boot loader but then black screen. I can load up back to stock, lock and unlock bootloader etc etc but it just boot loops. Im thinking this is hardware. I was reading news on yahoo at the time. I have the extended warrunty so Im calling now. Guess Im going back to the old 5 for now.
Click to expand...
Click to collapse
It's 100% hardware. I think the G4 does the same exact thing, LG needs to get their stuff together.
Sent from my Pixel using Tapatalk
thesoldier said:
I went the pixel after mine died and I've been very happy. The battery life is honestly double what I was getting on my 5x. I averaged around 2:30 SoT, and on the pixel I get over 5 hours every time.
It's 100% hardware. I think the G4 does the same exact thing, LG needs to get their stuff together.
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
this sucks and for the first time im having a HORRIBLE experiance with google support. We have the extended warrunty and its a 3rd party, NOT EVEN THROUGH GOOGLE like apple care does, and they are being so irritating. Im not paying a deductible for something that was their own fault.
This wouldnt be a huge deal if the SIMS were the same but the 5 used the old larger one and I dont have an adapter. At least I still have google voice for texting or I would be screwed with my job, tenants, and friends. Good to know we bought quality here.
I swear quality is like diabetes and skips a generation. The 5 was so much better.
tevil said:
this sucks and for the first time im having a HORRIBLE experiance with google support. We have the extended warrunty and its a 3rd party, NOT EVEN THROUGH GOOGLE like apple care does, and they are being so irritating. Im not paying a deductible for something that was their own fault.
This wouldnt be a huge deal if the SIMS were the same but the 5 used the old larger one and I dont have an adapter. At least I still have google voice for texting or I would be screwed with my job, tenants, and friends. Good to know we bought quality here.
I swear quality is like diabetes and skips a generation. The 5 was so much better.
Click to expand...
Click to collapse
Have you tried Google multiple times? I kept explaining to the rep how that even though the 12 month warranty was up, the issue was widespread due to faulty parts. The rep finally escalated the issue and came back 15 minutes later saying they would replace it free of charge. I may have gotten lucky, but I'd say try back a few different times.
Sent from my Pixel using Tapatalk
thesoldier said:
Have you tried Google multiple times? I kept explaining to the rep how that even though the 12 month warranty was up, the issue was widespread due to faulty parts. The rep finally escalated the issue and came back 15 minutes later saying they would replace it free of charge. I may have gotten lucky, but I'd say try back a few different times.
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
doing that now, this is rediculous. when her phone breaks apple takes it and gives us a new one.... we would have never paid for extra warranties if it wasnt through google what a ****ing scam. There is a youtube video coming for this. People need to be aware this isnt google warrantying their devices.
Sadly I won't buy a pixel, I will go for a Xiaomi Mi5, I don't like the recent google moves.

Screen Flash - Happening to you?

I purchased my Pixel 2 XL straight from google and am using it on AT&T. I haven't had any problems at all with this since i got it. Its been about 3 weeks. I did the Nov 5 update last week and just a few minutes ago the screen flashed once while just laying there doing nothing.
I've seen this around the internet where the flash happens when rebooting the phone, but mine was just sitting there on the table with the screen off, and the always on display showing the time and date when it flashed (white). It only flashed once, but, i'm wondering if this has happened to anyone else and if we know what's causing this?
I have the same issue which happened right after the Nov 5 update.
I did a factory reset, boot into safe mode, AOD on and off and the issue still persists.
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
Gilley said:
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
Click to expand...
Click to collapse
wow lol, that must be a fake? This cant be real man
Redrockzz said:
wow lol, that must be a fake? This cant be real man
Click to expand...
Click to collapse
lol I wish... just tried a factory reset on it as I finally just got the recent patch. We will see if it helps it out.
Nice wallpaper!
I saw the article on this on Android Central, which included 2 videos of it. I personally have not seen this screen flash happening on mine.
It's starting to happen more frequently. I had installed substratum and changed a theme, rebooted, and couldn't boot Android so I factory reset the phone and it's been doing it every since, is typically within a minute of shutting the screen off.
I had it happen 2 days into getting mine on the 27th. Google replaced it then because a factory reset didn't fix it. It happened any time I locked the screen and man was it bright when I was in a dark room.
Google Support is sending me a new replacement. Hopefully this one wont have the issue.
Happens on mine too. From what I read, Google is working on a software fix for it.
Replacement phone received (11/14) with a build date of Nov 3. Within 4 days of having the phone a gray band is now appearing at the top portion of the screen and the screen flashes uncontrollably.
Attempted to work with Google Support who in turn had me go through a gauntlet of trouble shooting steps and a factory reset..... I knew none of the steps would work because this is a true hardware issue.
Still no reply from Google Support after I sent them the debug reports, pictures of the gray band that has formed and the video of the screen flashing.
https://photos.app.goo.gl/lfVI0vgpmtaJlVjr1
djfergi said:
Replacement phone received (11/14) with a build date of Nov 3. Within 4 days of having the phone a gray band is now appearing at the top portion of the screen and the screen flashes uncontrollably.
Attempted to work with Google Support who in turn had me go through a gauntlet of trouble shooting steps and a factory reset..... I knew none of the steps would work because this is a true hardware issue.
Still no reply from Google Support after I sent them the debug reports, pictures of the gray band that has formed and the video of the screen flashing.
https://photos.app.goo.gl/lfVI0vgpmtaJlVjr1
Click to expand...
Click to collapse
Holy s**t man. This is bad.
I was finally convinced to get the Pixel 2 XL over the Oneplus 5T but then I saw this.. And the fact that this is your REPLACEMENT phone from Nov 3rd is even more worrying. Damn.
Very frustrating... Unfortunately I had to return the Pixel. My 14 day return period ends on 11/21 and I couldn't risk getting a 3rd replacement that could potentially have the same issues.
Its upsetting cause everything else about the phone I love. Back to my LG G5 until i find something new.
Got my 3rd device yesterday, first two were very blue screens this one is much better but it flashes bright white when going into always on display. Not sure if I want to go through all the bull**** again. Google really dropped the ball on the release of this phone, obviously not ready for primetime.
Gilley said:
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
Click to expand...
Click to collapse
I had something like this happen once so far and was just about to take a screen capture when it resolved. I think it was shifting from the AOD to the main screen after unlocking the device.
It's definitely something to be concerned with if it's happening repeatedly. The more time passes, the more and more questionable Google's decision to use LG becomes...
Google needs to say clear of LG imo.
wolfeyes30 said:
Google needs to say clear of LG imo.
Click to expand...
Click to collapse
nexus 5 was great from LG.......

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