Smartwatch 2 gets stuck? - Sony Smartwatch 2

I bought my Smartwatch 2 from amazon and apart from being totally disapointed by the fact that Sony removed the shake2wake, music widget and auto brightness I have found an other problem: it gets stuck (happens like once a day) and it usually happens when I let it turn the screen off by its own, it will just dim the screen and get stuck in a dimmed screen state, showing my apps, but I can't interact with it, is anyone else experiencing this, and did anyone manage to fix this problem, or is my devices defective and I should send it back for repairing, and if that's the case can I send it to Sony Roumania instead, cause I don't like the idea of sending it to Amazon UK?

Ranomez said:
I bought my Smartwatch 2 from amazon and apart from being totally disapointed by the fact that Sony removed the shake2wake, music widget and auto brightness I have found an other problem: it gets stuck (happens like once a day) and it usually happens when I let it turn the screen off by its own, it will just dim the screen and get stuck in a dimmed screen state, showing my apps, but I can't interact with it, is anyone else experiencing this, and did anyone manage to fix this problem, or is my devices defective and I should send it back for repairing, and if that's the case can I send it to Sony Roumania instead, cause I don't like the idea of sending it to Amazon UK?
Click to expand...
Click to collapse
Do you think you might have downloaded an app that is causing this? I haven't had my watch for long but, I downloaded a calander app which would cause my watch to freeze whenever I'd open it.

MO3iusONE said:
Do you think you might have downloaded an app that is causing this? I haven't had my watch for long but, I downloaded a calander app which would cause my watch to freeze whenever I'd open it.
Click to expand...
Click to collapse
Downloaded only Sony's apps (most of them) and WatchIT and the xbmc and tasker extensions, don't think any of one can cause that...
EDIT: Forgot to say it also happened when my phone was dead, so the watch was not connected to anything.

Just if anyone is interested and has the same problem as I did, I managed to solve it by unpairing the watch from the phone, reseting the watch and doing the whole repairing process.

Ranomez said:
Just if anyone is interested and has the same problem as I did, I managed to solve it by unpairing the watch from the phone, reseting the watch and doing the whole repairing process.
Click to expand...
Click to collapse
Yep, I'm experiencing the same problem as I'm typing. I was just viewing an email and, exactly like you said, the backlight slowly turned off and it just stopped working. I'm going to soft-reset the smartwatch.

InjecTioN said:
Yep, I'm experiencing the same problem as I'm typing. I was just viewing an email and, exactly like you said, the backlight slowly turned off and it just stopped working. I'm going to soft-reset the smartwatch.
Click to expand...
Click to collapse
Hope you fix it man, the smartwatch 2 is a beautiful device, unfortunately mine is no more (screen got burnt so I sent it back to amazon and got my money back) so I really hope you fix it and keep enjoying it cause I really miss it but oh well, waiting for a g watch and hoping to be as satisfied of it as I was of the smartwatch 2.

Related

Received mine today

The software seems a bit flaky. New SMS does not display message details......still investigating
I eventually managed to download music tracks to the device and they played okay over bluetooth headphones. Not tried the GPS yet
Any questions I will try and answer
tmn0004676 said:
The software seems a bit flaky. New SMS does not display message details......still investigating
I eventually managed to download music tracks to the device and they played okay over bluetooth headphones. Not tried the GPS yet
Any questions I will try and answer
Click to expand...
Click to collapse
Can you run my tracks via the start on the phone (offline mode) that used watch GPS and let me know if the music stutters? It seems to happen when bluetooth and internal GPS are enabled...im on 2nd device and same issue
download my tracks to phone, then go to apps on watch and run that app, then start music via watch memory
gs05 said:
Can you run my tracks via the start on the phone (offline mode) that used watch GPS and let me know if the music stutters? It seems to happen when bluetooth and internal GPS are enabled...im on 2nd device and same issue
download my tracks to phone, then go to apps on watch and run that app, then start music via watch memory
Click to expand...
Click to collapse
please could you provide more detailed instructions
thanks
tmn0004676 said:
please could you provide more detailed instructions
thanks
Click to expand...
Click to collapse
Sure...
Download My tracks (google) from play store. Get google music (if not already) and download some songs to your watch...do this by downloading to your phone first (offline) and then selecting in music options to download to android wear. Let a few songs load over.
Go outside. Go to the watch (make sure far from phone and disconnected). Start tracks with the start menu. Then do start on that
Now do play music from the same menu as start.
Go for a jog
OP's can help us all (please; this is a suggestion not a criticism) by listing what they are pairing with :good:
Sent from my D6653 using Tapatalk
I've had mine since Friday. Have you found any way use the running apps without the phone and use the watch gps? I bought this to replace my motoactiv but stava and runtastic won't allow me to start a run without being connected to the phone.
oddoreven said:
I've had mine since Friday. Have you found any way use the running apps without the phone and use the watch gps? I bought this to replace my motoactiv but stava and runtastic won't allow me to start a run without being connected to the phone.
Click to expand...
Click to collapse
I have the same problem.. Nothing uses the watch GPS that I have found. Also is your screen yellow when it should be white. Mine is terrible.
runningwarrior08 said:
I have the same problem.. Nothing uses the watch GPS that I have found. Also is your screen yellow when it should be white. Mine is terrible.
Click to expand...
Click to collapse
Download google tracks to your phone.
It will work in offline mode and give you distance and time via the watch GPS. Start it via the start menu and select tracks. The running apps are still through the phone currently.
gs05 said:
Download google tracks to your phone.
It will work in offline mode and give you distance and time via the watch GPS. Start it via the start menu and select tracks. The running apps are still through the phone currently.
Click to expand...
Click to collapse
It didn't work for me yesterday when I tried during my run. Started it from the watch when I was not with my phone and the distance just stayed at 0
runningwarrior08 said:
It didn't work for me yesterday when I tried during my run. Started it from the watch when I was not with my phone and the distance just stayed at 0
Click to expand...
Click to collapse
Give it a minute and you should see a little location google stake on the top left. It worked for me and i could see my entire mapped run via tracks afterwards. Make you start it, give it a minute and then try. It took mine about .15 of a mile to kick in
You can also go into GPS test under Settings- Developer options - manufacturer - GPS and press start to check time to first fix.
runningwarrior08 said:
I have the same problem.. Nothing uses the watch GPS that I have found. Also is your screen yellow when it should be white. Mine is terrible.
Click to expand...
Click to collapse
I just got mine today. The screen definitly has a yellow tint to it. Can othere people please test this?
Did you replace it?
bookat said:
I just got mine today. The screen definitly has a yellow tint to it. Can othere people please test this?
Did you replace it?
Click to expand...
Click to collapse
I don't think this is a defect. It is the trade-off for the tft tech making it fully daylight readable. Mine also has this. I'm torn on the trade-off, on the one hand, it is leagues better than even the moto 360 for reading in direct sunlight (it's almost like a mirasol display), but on the other, the 360's screen was very pretty. I'm leaning towards being "ok" with it, since I don't think I'm going to watch any movies on my wrist, but I will probably want to deal with notifications in unideal lighting, but it is definitely an adjustment.
I don't mind the yellow. Its actually not that bad and the screen is definitely visible in the daylight. I am really liking this watch alongside with my Microsoft Band.
legend921 said:
I don't mind the yellow. Its actually not that bad and the screen is definitely visible in the daylight. I am really liking this watch alongside with my Microsoft Band.
Click to expand...
Click to collapse
How is the health tracking on the band? This watch has some great features, but none of the android wear watches do true health tracking very well yet, and even if it had a heart rate monitor, I've been unimpressed with the ones on the 360 and gear live, so I've been thinking about adding something purely for the health side of things.
Khidr said:
How is the health tracking on the band? This watch has some great features, but none of the android wear watches do true health tracking very well yet, and even if it had a heart rate monitor, I've been unimpressed with the ones on the 360 and gear live, so I've been thinking about adding something purely for the health side of things.
Click to expand...
Click to collapse
The band is great. Its not big and it definitely doe fitness better than the Android Wear. The 24/7 heart rate tracker gives you a better count on how many calories burned, and the only feature that you lose when not using the Windows Phone is Cortana. When I was using it on the 5K run that I had participated with the GPS on, the band was able to tell me where I was running fast and where I had slowed down and so fourth and it was very accurate along side the path that I was running on. The 5K reported that the run was 3.2 miles which was pretty dead on to the 5K. The pedometer is more accurate too compared to the android wear since mine will count steps even if I am pushing a shopping cart so all in all I really like the band for fitness with smartwatch duties as secondary. I can read everything just fine from the notifications when not using the Smartwatch 3, but at least now I can let the band do all my fitness stuff when I go on the run and have the Sony Smartwatch stream my music for me to run with. That way I don't have to carry the phone.
Thanks for confirming this. I guess there is no perfect solution out there for smart watches yet. The screen does bother me some times specially because i had the moto 360 and returned it. but that watch had its own set of problems.
guess i will be keeping this.
From the patent at http://www.google.com/patents/US8208104
It states "a change in chromaticity caused by wavelength dispersion due to the λ/4 plate."
---------- Post added at 08:15 PM ---------- Previous post was at 08:13 PM ----------
As for on device tracking I hope that Sony and others will include support for just released google fit api on device.
My screen shows whites correctly. I don't see the yellowish problem here.
My screen is unimpressive (pale, low contrast) but OK. A colour tinge is normal for a transflective display, and it depends on the colour of the light you shine on it...the nice thing is that I can read it without the backlight in most situations.
What bothers me is, that some things that work on Google Now on my phone don't work via Wear Voice input. Setting alarms for example. It works fine on my phone, but not on my SW3. Why? On the Watch it always understands, but then just throws up a web search card...
Also, the "wrist flick" to activate the display is a bit weird. It works about 1 time out of ten, but if I just move my arm around randomly, then I often trigger the backlight. That's also a bit weird. I'm trying to get used to it. With my Pebble, I mostly just glanced at the watch without moving it in front of my eyes. That worked fine. I had actually turned off the auto-backlight on Pebble and would probably do the same on the SW3 if I could.
The most annoying thing is the weak vibration of the SW3. With my Pebble, I feel (and hear) the vibrating alert, with the SW3 I miss it frequently even when I'm not moving around. That's unacceptable and might be the main reason for sending it back. I haven't decided yet.
Is there a way to increase the vibration intensity and length? That would be cool.
And one last thing, not directly related to the SW3...On my Pebble I get notifications for every email in my Gmail account, apart from SPAM. With Android Wear, I think not all labels are signalled. How do I change that? I tried to set it up in Gmail, but I think I still don't get all emails announced on the SW...

[Q] Screen goes randomly off

Hello,
The screen of my moto 360 goes randomly off and vibrates at that moment, just like when you dim the screen with your hand., but now I'm using it. It's very frustrating because I can't even open an app normally or the screen goed of and I need to start over again. Does anyone know how to fix this?
Having same issues with mine.
Really strange and really annoying. Its like when u cover it with palm. It vibrates and screen goes off but ur in the middle of trying to do something. Anyone else having this problem?
Glad I'm not the only one having this issue, just got my Moto 360 today. I'll be in the Settings or other parts of the watch and it will just randomly turn off. It is really frustrating to deal with.
I have the same issue. I have pretty hairy arms so I wonder if the hairs are somehow triggering the capacitive touch screen.
you guys try to do a reset on the watch yet?? not just a reboot..
Any updates on this? I'm having the same issue
Any updates? I have the same issue I think it happend after udate to 5.0.2 but I'm not sure.
I'm also having the same problem. I picked up a new Moto 360 during the BBY sale rush of the last couple of days. At first it was buggy but the screen seemed to stay on while working with it. Then it had a system update, and since then most bug issues (like the faces not updating with the companion app changes) went away, however from that point the screen constantly shuts off, usually with a little buzz, while I'm interacting with the watch.
For instance, regarding the sensor used to turn off the watch if you palm it. I thought maybe that was it, so I was looking for a way to turn that off. I went into settings, and spend about 10 times of the screen shutting off before I could get to "accessibility settings" just to see if that might be there.
This problem occurs whether I'm wearing the watch or not (trying to eliminate arm hair or similar), and has occurred after a factory reset and re-pair with my phone (Note 4). Ambient sensor settings don't help, because all that does is make the screen go dark instead of off, but it still reverts back to the clock no matter what I was doing.
Any ideas? Any way to turn off a sensor perhaps, maybe in a custom ROM? Since this seems to be associated with an update near as I can tell, I wonder if a fix is coming from Moto or if it's too rare of an issue to be on their radar.
As an update, I replaced the watch with a new one, and this new watch is perfect. It started on outdated software which I left on for a bit to make sure it didn't show the problem, then I updated. Still no issues. I think there is a chance the problem is software regardless, but either way it must be a small portion of watches and isn't necessarily tied to any particular outside software influence (phone model or android version, or installed apps as NONE of those things changed). My advice to people reading this thread is to exchange the watch or get an RMA if possible.
Same Issue
Hi All,
I have the same issue. Sent it back for repair so let's see...
Same issue here as well

"Add a note" phone cards not going away

I was wondering if anyone else is experiencing this, if it's normal behavior and if there is a way to correct it.
When I get a phone call, I get the standard caller ID. When I take the call, it changes to the "add a note" card with the caller id image in the background. But when I hang up (from the phone) this card never goes away. If I'm in the office with the watch on the charger in my living room and take a call, I can go in there an hour or two later and that card is being displayed in full brightness in the charger. This is a bit fo a pain, especially if I'm sitting on the couch with the watch in the charger and take a call.
It seemed to me that when I first got the watch, this didn't happen; when I hung up the call, the display would go back to my watch face. I was hoping that once the Lollipop update came through (which seemed to take forever to come) it would go back to the original behavior but it hasn't.
Is anyone else experiencing this?
Is this by design? Is there anyway to either make it go away on call end or stop it from displaying at all?
Any insight would be greatly appreciated.
So nobody? I'm the only one in the world experiencing this?
Same here
I am also facing this issue and haven't found solution till date. At first I thought one if call recorder app is causing this , still no luck even after removing that app.
aXish said:
I am also facing this issue and haven't found solution till date. At first I thought one if call recorder app is causing this , still no luck even after removing that app.
Click to expand...
Click to collapse
My ultimate solution was to buy the Huawei watch. I never could determine the cause which survived every fw upgrade. Between that and the miserable battery life, it was the right decision. The Huawei is better in every way for me and two months into it, I still haven't run the battery out once.
Sent from my Lenovo TAB 2 A10-70F using Tapatalk
I am also experiencing this and wonder has anyone come up with a solution?

Notifications not showing

Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
nijom said:
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Happens with ever ROM I've tried
stevoh84 said:
Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
Click to expand...
Click to collapse
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
jschill31 said:
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
Click to expand...
Click to collapse
stevoh84 said:
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
Click to expand...
Click to collapse
After 4 Android Wear updates they finally fixed the connection issue. I sent them several bug reports and I swear they didn't even look at them.
Cherrs
Nexus 6
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
Ramer said:
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
Click to expand...
Click to collapse
For anyone who runs across this at some point, I solved the problem (at least for me). I unistalled Light Manager and now I'm getting all notifications.
Arrrgh mine has started doing this again! It had been fine for a few weeks. Seriously needs sorting out
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
aayushjoshi said:
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
Click to expand...
Click to collapse
Still isn't resolved for me sadly and restarting the phone doesn't work. I'm just flashing a new ROM to see if that helps. My watch has randomly been saying Google Play Services isn't installed on the phone when it is. Strange happenings here!
I have exactly the same problem! Saying Google play services are not installed, no whatsapp or text notifications until I get an email then they mysteriously appear. also if I toggle notification to priority and back they appear. doing my head in
You need to restart the phone and the watch, not just the phone.
Also can try removing your phone from your watch's bluetooth pair list then also "forget" the watch in your phone's bluetooth menu, then re-pair the two. Should work no problem after that.
I find this only happens if i stray away too far from either device or one of them gets restarted for some reason.. but yeah, restarting both the phone and the watch, removing the phone and watch from both bluetooth lists, and then re pairing, has fixed it every time for me. No having to factory reset the watch or reflash rom or anything drastic like that.
Now if you're phone is always in your pocket/purse which is on you all the time and the watch is on your wrist too and it just drops connection randomly... then i'd say something is messed up with your watch or phone.

Marshmellow update problems

So I was hesitant to proceed with the update since my 360 has been working so well and the battery life increased tremendously when I got my Note 5.
After a few days of the update pestering me I decided to go for it.
Now there are 2 things that are very annoying.
The first, whenever the screen comes on, there is a slight delay in the watch face.
It lights up with a black face and the hands are white, then it switches to whatever face I have and respected dials.
I'm not using facer or anything, just the stock moto Dials 2. This is very annoying and makes the watch seem slow.
The second thing is that the watchface doesnt turn on when I receive texts anymore.
The vibrate function still works, but the screen won't light up.
Is there a setting that changed making this the default? I would prefer the screen turn on when I receive texts.
Thanks
Make sure 'card previews' turned on from the android wear app, other wise your experience with the faces sounds buggy! A factory reset would help on that.
Factory reset doesnt work, this also happens to me since the update, looks like this is a firmware problem.
Damnit, I wish I didn't update.
Battery is also noticeably worse.
airjordan223 said:
So I was hesitant to proceed with the update since my 360 has been working so well and the battery life increased tremendously when I got my Note 5.
After a few days of the update pestering me I decided to go for it.
Now there are 2 things that are very annoying.
The first, whenever the screen comes on, there is a slight delay in the watch face.
It lights up with a black face and the hands are white, then it switches to whatever face I have and respected dials.
I'm not using facer or anything, just the stock moto Dials 2. This is very annoying and makes the watch seem slow.
The second thing is that the watchface doesnt turn on when I receive texts anymore.
The vibrate function still works, but the screen won't light up.
Is there a setting that changed making this the default? I would prefer the screen turn on when I receive texts.
Thanks
Click to expand...
Click to collapse
Same exact two issues here and I'm shocked I haven't seen more people complain about them. The first one is a nuisance but the second one completely devalues the purpose of the watch making it useless. Not seeing the text/email/etc... and only having a vibration on your wrist is pointless. I could keep my phone on vibrate in my pocket if I wanted to be notified of a new text/email without seeing the actual message. Please post a fix if one is found!
antknee2016 said:
Same exact two issues here and I'm shocked I haven't seen more people complain about them. The first one is a nuisance but the second one completely devalues the purpose of the watch making it useless. Not seeing the text/email/etc... and only having a vibration on your wrist is pointless. I could keep my phone on vibrate in my pocket if I wanted to be notified of a new text/email without seeing the actual message. Please post a fix if one is found!
Click to expand...
Click to collapse
Can you found a way to fix it?
Enviado desde mi SM-N920I mediante Tapatalk
The first issue is because the watch now comes on in ambient mode first. Even if you don't use ambient mode. It sucks. Luckily i use Watchmaker for my watch face so I went in and made all the parts (hands date etc...) to be visible in ambient mode.
I have noticed that if I wait a couple of seconds the notification does appear on my watch screen but it is after the vibrate, not immediate. I thought it wasn't showing up at first too. Still, I wish it was quicker as I look right away.
Sent from my SHIELD Tablet using Tapatalk
I went back to using Facer for my watchface and the delay is gone.
Also did they completely remove the restart option? Now it's just power off, and then press and hold the side button.
I'm experiencing both issues as you do on 6.0.1.
Also yes, reboot option is gone from update.
The renamed reset with "unpair from watch". Not gone, just to mess with us.
Sent from my SHIELD Tablet using Tapatalk
frenziedfemale said:
The renamed reset with "unpair from watch". Not gone, just to mess with us.
Click to expand...
Click to collapse
Reboot is not reset...
I've also noticed that theater mode does not work after the mm update (unrooted, ota). I usually set it to theater mode at night to avoid burn in and just because I don't want it on all night. Now, it looks like it's blacked out, but when I wake up, the charging screen is lit up. Anyone else getting this?
I have the exact same issue after the update. Theater mode will not keep the display off if the watch is being charged. Off the charger, it works as expected. Quite an annoying bug.
If I turn ON the theatre mod with double press the power button before I put the clock on the charging dock, after that screen continue charge with screen off.
For me it's work.
Can anyone try it?
Sent from my D6503 using XDA Free mobile app
Just tried that - doesn't work for me. Screen turns off but once I put it on the charger, it comes back on after a few seconds. I'm watching it and it's still on a few minutes later.
Same here. Screen always turns back on
I'm getting the first bug the OP mentioned havn't noticed the second one though.
However the first bug is annoying enough, hopefully there'll be a quick patch.
Little patience, update to Marshmallow is great.
Here's what I mean with screen off when charge:
So in the morning until you take it out of the dock and go to work.
Sent from my D6503 using XDA Free mobile app
still on 5.0.1
man i just boughjt it 2 days ago and battery sucks,now i am trying to update cause i heard batter improved,but i cant ,watch start download but take too long and then show me a message charger to update blah blah but phone is charger is over 90 percent i have reset phone and uninstalled app many times this is ridiculous now i know why motorola was giving away this pos when yopu buy the 64gb moto x pure edition arrrrgggg
Srandista said:
Reboot is not reset...
Click to expand...
Click to collapse
Sorry I read wrong...but wouldn't you just use the power off option and then turn back on to reboot?

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