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A few days the phone stopped being able to charge while on/off from both wall/USB. Suspected it was due to the flex. Ordered one off of Ebay and when it came it looked identical to the one in the phone. Phone is about 14 months old so no more warranty (got it at IO 2012)
I did the standard instructions of removing the 6 screws with the battery and SIM card. Prying off the back cover, removing the screw for the bottom module along with the ribbon.
Disconnect the antenna, screen ribbon cable and the ribbon cable to the flex from mainboard. Replaced the flex underneath the vibration module and closed it all back up making sure to connect the 2 ribbon cables, the antenna and the cable from the bottom module to the flex but it still won't charge.
I can get it to be recognized in computer as a MTP/PTP device but it still won't charge from computer or wall while on or off. Is there anything else I can do or is this gone forever. Tried a factory reset as well but still won't charge, it was originally just running stock 4.3. Thanks.
EDIT: Battery under Settings says charging at the bottom but not at the top...
http://i.imgur.com/39XYzep.png
opiuman said:
A few days the phone stopped being able to charge while on/off from both wall/USB. Suspected it was due to the flex. Ordered one off of Ebay and when it came it looked identical to the one in the phone. Phone is about 14 months old so no more warranty (got it at IO 2012)
I did the standard instructions of removing the 6 screws with the battery and SIM card. Prying off the back cover, removing the screw for the bottom module along with the ribbon.
Disconnect the antenna, screen ribbon cable and the ribbon cable to the flex from mainboard. Replaced the flex underneath the vibration module and closed it all back up making sure to connect the 2 ribbon cables, the antenna and the cable from the bottom module to the flex but it still won't charge.
I can get it to be recognized in computer as a MTP/PTP device but it still won't charge from computer or wall while on or off. Is there anything else I can do or is this gone forever. Tried a factory reset as well but still won't charge, it was originally just running stock 4.3. Thanks.
EDIT: Battery under Settings says charging at the bottom but not at the top...
http://i.imgur.com/39XYzep.png
Click to expand...
Click to collapse
Get yourself a wall charger and 2 batteries. Rotate them.
For files you can use bluetooth, NFC, drop box, drive, copy , flicker, box, etc...
Edit: never mind. It connects just doesn't charge.
leyvatron said:
Get yourself a wall charger and 2 batteries. Rotate them.
For files you can use bluetooth, NFC, drop box, drive, copy , flicker, box, etc...
Edit: never mind. It connects just doesn't charge.
Click to expand...
Click to collapse
Yea to clarify before I changed the flex, the phone couldnt connect be recognized by computer on USB. Now I have at least that but nothing else.
I have the same problem but my nexus is already in warranty, so I try to resolve this problem with samsung!
my problema is backwards
After replaced the USB flat i can charge the phone, but the computer not recognizing
I have the exact same problem. Replaced flex cable, still no charge. My pc recognized it with the old and new charge port as well. I had to re-activate my OG Droid until either the new HTC and G5 phones come out...sigh
long shot, but clean-up gold phone contact points for better conductivity?
Same Here
I think it happened after flashing 4.4.2 roms, i tried to flash different roms different cables, wall,pc,ps..nothing worked if it is on.When i turn off the gnex it is charging..Anyone?
I think i have solved mine
Well it was getting really weird like discharging while it is connected(turned off). So i thought it is not related to rom. So i wiped dalvik cache and now it looks ok
Any news on this topic? I've got the same problem, swapped the USB flex cable and it still isn't charging. I can connect via ADB though and in the battery details menu it says "charging" at the bottom, although it obviously isn't.
I bought wireless sticker from another thread's link two weeks ago, it works very well until yesterday.
When i put my phone on my wireless charging dock, the dock's led shows its charging, but my phone didnt charge, i tried different dock, all the same that dock show charging but phone not charge. I also tried detach the back cover then put on the dock, the dock wouldnt show charging, anyone have idea whats wrong?
emprize said:
I bought wireless sticker from another thread's link two weeks ago, it works very well until yesterday.
When i put my phone on my wireless charging dock, the dock's led shows its charging, but my phone didnt charge, i tried different dock, all the same that dock show charging but phone not charge. I also tried detach the back cover then put on the dock, the dock wouldnt show charging, anyone have idea whats wrong?
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Click to collapse
which wireless sticker did you go with? did you need to add the padding to get the correct connection?
Mine did this after 2 days. A couple of us talked about it in the other thread. No solution was found. I asked for a refund and an waiting for another from a different company
Tomyk89 said:
which wireless sticker did you go with? did you need to add the padding to get the correct connection?
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Click to collapse
cant remember the name, its from aliexpress, a Hong Kong seller
Hmm...
This happened to me with a case which had the nfc/qi sticker on the back (from amazon). The wireless charging worked for a few days then stopped. The case was a yootech quick circle case from amazon. Not to speak poorly of them... Their customer service is excellent, and they shipped me out another one. But amazingly... The second case had the same issue. Most reviews on amazon were 5 star so I seemed to be in the minority.
If this happened to you, did you eventually find a sticker/case that worked (longer than a few days)?
Also, what specific model do you have? Mine is VS986 (Verizon). Gray plastic back, from best buy...
norou said:
Hmm...
This happened to me with a case which had the nfc/qi sticker on the back (from amazon). The wireless charging worked for a few days then stopped. The case was a yootech quick circle case from amazon. Not to speak poorly of them... Their customer service is excellent, and they shipped me out another one. But amazingly... The second case had the same issue. Most reviews on amazon were 5 star so I seemed to be in the minority.
If this happened to you, did you eventually find a sticker/case that worked (longer than a few days)?
Also, what specific model do you have? Mine is VS986 (Verizon). Gray plastic back, from best buy...
Click to expand...
Click to collapse
Mine is 815 I'm using here in the states. I have ordered a different one, but shipping is taking forever. All the other stickers appeared to be the same as far as I could tell. So, no, I haven't found one yet; but hopefully in a week.
I have this problem, too. Weird thing is, I have also bought those stickers, but I don't think that is the problem. I also have the original LG circle case with the built-in wireless charging, and that stopped working, too?!
I had this issue a while back when the stickers first came out, so I bought another from a different manufacturer, but it had the same problem. I bought an official LG quick circle and it didn't work either. It was the phone not working, but the sticker or case. I had to send the phone back. Lucky for me they refunded me after a month of owning the phone. i was getting sick of the bugs and lack of root anyways. But now im stuck with 2 stickers, 4 cases/bumpers and an extra battery lol. Oh well.
Anyways, point was the phone is faulty. RMA time if you really want wireless charging like I did.
Thank you for the info frigidazzi , I was afraid that it was a problem with the phone, and not the stickers or cover. I guess I will have to send it back then... Bummer...
Same experience
I have the Verizon LG G4 running stock with no launcher. I purchased the New wisdom qi sticker from Amazon and after installing it had no issues charging wirelessly on my Tylty charger. After several days, my phone stopped charging, and no longer recognizes the charger when placing the phone on it. I assumed that the sticker had an issue, so I ordered a new one, but after installing it the phone still will not start charging.
The Tytly charger does recognize the phone when placed on it, but the phone does not recognize the charger. This has been driving me nuts since it was working fine for several days and now nothing. I also have a qi charger in my car and experienced the exact same thing.
guys, it's a hardware failure by the looks of it, please read here http://forum.xda-developers.com/showpost.php?p=62403976&postcount=9
Ugh, say it isn't so
That is probably the worst possible news, but thanks for sharing. Has anyone had any luck returning their phone under the one year warranty to get this fixed?
I also installed a Qi Sticker on my LG G4, at the beginning. I was having a lot of trouble, I even added a little bit of padding for the connections but when I tried to charge the phone it would always disconnect.
The solution was very silly, apparently the dock station requires an adaptor of 1800mA (or above) to work properly and my adaptor was for 1500mA, and now it works perfectly.
So yeah, check all the connections and the current values for the devices.
btw. Also check that the two conntact pins for the wireless charging sticker are springy.
okaar said:
I also installed a Qi Sticker on my LG G4, at the beginning. I was having a lot of trouble, I even added a little bit of padding for the connections but when I tried to charge the phone it would always disconnect.
The solution was very silly, apparently the dock station requires an adaptor of 1800mA (or above) to work properly and my adaptor was for 1500mA, and now it works perfectly.
So yeah, check all the connections and the current values for the devices.
btw. Also check that the two conntact pins for the wireless charging sticker are springy.
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Click to collapse
I just checked the specs on the TYLT VU charger and the input voltage is 12v/750mA which is quite a bit lower than the charger you are using. Even if I could find another wall adapter that would fit into the VU, I would be leery of doing so since that would be more than double the voltage for which it is rated for and I don't want to trash my $60 charger. I also used this same charger with my LG G3 for over a year with no issues at all. As I stated earlier in my post, my G4 was charging fine for several days and then stopped suddenly (others reported similar issues as well). Lawrence750 mentioned this post: http://forum.xda-developers.com/show...76&postcount=9 which seems to indicate this is related to the phone itself (hardware failure). Until someone is able to send their phone in to LG for repair and then receive it back with the problem solved, I don't think we will really know for sure what is causing this issue.
I had an issue where the phone also stopped charging wirelessly. I verified the charging array was good and that the phone was seeing it properly. The phone would act like it was going to charge for about 15 seconds then stop. I figured the array had moved a bit and wasn't touching the pins consistently. I placed a piece of scotch tape doubled over under the pin pad and still no joy. come to find out that the spare battery LG sent me was the culprit. Swapped the battery and it worked like a charm. Both batteries charged correctly when plugged in. Not sure why the newer battery had an issue.
I've experienced a problem with my G4 which suddenly stopped charging via wireless. I have a number of wireless chargers which all work with my wifes G3 but I no longer get any response when I try to charge the G4.
I sent it to LG who took 2 weeks and returned it with 'no defect found'. I've obtained another case with the wireless sticker but still nothing. NFC is fine on both cases btw.
LG then sent a spare battery but it still doesn't work.
I'm now waiting to see what they suggest. I could really do with testing both my cases on another G4 to be sure they are ok but the first worked fine for a couple months and theres no reason why a brand new one would also be faulty.
Fixed My Problem
The problem is definitely the phone itself. After trying multiple chargers and different Qi phone battery covers, I contacted Verizon and spoke with there tech support about the issue. They agreed to replace the phone since it was still under warranty, and the new phone they sent me charges just fine.
Mines gone back to LG again. If it isn't fixed this time I'm going to look to return it and switch to HTC or Samsung.,
For any who have tried wireless charging, I have a poll and questionnaire re: your experience. Would greatly appreciate your input.
http://forum.xda-developers.com/g4/help/tried-wireless-charging-t3227672
Got my G4 back from LG with a new main board. Wireless charging seemed to be working. Phone charged wirelessly overnight and since then will not work again.
So I've reached the end of the road with it. I could live without wireless charging but I shouldn't have to so I'm going to push for a refund and will switch to Samsung or HTC. There's obviously a fault with wireless charging looking at the results of Waylo's poll.
I have a t-mobile G4 and have been using qi pretty much as soon as I received the phone back in the beginning of June. I have the AliExpress sticker and another from Amazon, one on the brown leather back and another on the red leather back. About a week ago I noticed my phone wasn't charging over night so I thought maybe I just didn't place it properly but I found it just totally stopped working. I have 2 TYLT chargers and 2 Nokia puck chargers I've tried and no luck. My wife has a G4 as well so I swapped backs with hers and they work just fine.
Any ideas on a fix or anyone else with the same issue? I tried doing a hard reset already thinking maybe something set it off but that didn't help. NFC is working fine thankfully.
Any helps appreciated! Thanks
Her back works on your phone, your back dont work on your phone.
Sounds like your sticker died, they are like $3 now, just get another from amazon or ebay.
That or the alignment is off.
Appreciate it, thank you both. I tried the alignment first and that didn't work at all. I have another qi sticker coming tomorrow so hopefully that works for me. I just don't think thats the issue, I guess I didn't make my self totally clear in the beginning. I have 2 different backs for the G4 (brown and red both with qi stickers) neither work for my phone but both work on the wifes.
Huh... how do the contacts look on the back of your device?
Ok so I ordered 2 Qi stickers from Amazon and put them on a replacements. Neither work for my G4 but both work for my wifes. Im just guessing but doesn't that pretty much mean somehow my Qi is dead? I know if I get tech support from Tmo they probably won't deal with my issue or know much about it.
Does Tmobile sell the Qi case? If so, I would go there and have them install it and test it, play dumb, and ask for a replacement.
player911 said:
Does Tmobile sell the Qi case? If so, I would go there and have them install it and test it, play dumb, and ask for a replacement.
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Click to collapse
Good idea player, I saw they have the quick circle case so maybe I'll give that a shot!
http://www.t-mobile.com/accessories/lg-g4-quick-circle-case-gray.html
The TYLT charger and the Motorola puck charger both have indicator lights. They both light up and show that Qi is activated but the phone simply doesn't receive the charge. I throw the same cover on the wifes phone and it's fine. Drives me nuts
SDotNY said:
Good idea player, I saw they have the quick circle case so maybe I'll give that a shot!
http://www.t-mobile.com/accessories/lg-g4-quick-circle-case-gray.html
The TYLT charger and the Motorola puck charger both have indicator lights. They both light up and show that Qi is activated but the phone simply doesn't receive the charge. I throw the same cover on the wifes phone and it's fine. Drives me nuts
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Click to collapse
Don't bother. I've got the exact same problem as you, except for the fact that my charger lights don't indicate that there is anything there to charge. It's like there isn't a sticker there. With the QI case, and also with my 3rd party sticker. The QI case, which I already owned, doesn't work. It does however work on my girlfriends G4 (and her working QI case, doesn't work on my phone) As far as I'm concerned, the wireless charging circuitry has died. I don't know why. But I did have a 3rd party sticker, but frankly, why should that be the cause? The wired charging circuitry has this sort of protection built in and wouldn't blow because you're using a charger from amazon, so these issues wouldn't occur.
I looked at the G4 teardown on Ifixit, and there is a separate chip on the main PCB of the G4, which controls the QI wireless charging. It is of my belief that this chip has failed, and to fix will require a main PCB replacement. IE a new PCB which contains the SOC/RAM, the chip for the nand flash, the modem, etc etc. I think that sort of repair is generally considered beyond economical repair, and a replacement device will typically be issued, although sometimes if this issue was happening on a larger scale, they might literally just swap out the main PCB for a new one to save a lot of money from wasted housings/screens etc. But on a smaller scale, the man hours to replace the PCB, typically costs more that it's considered worth to just give you a new device. I did do a factory reset as well, just to be sure there wasn't some weird glitch in the firmware that made it appear as if it wasn't charging. But right now, I'm satisfied that the QI chip is dead, and at least a replacement main PCB is needed to resolve.
I'm going to be sending my device in for repair at some point in the near future, I'll post back once I've done that and it's completed, and let you know what happened. However with this touch screen grounding issue becoming uncovered, I am considering waiting for a bit longer, and maybe once the problem has been officially addressed, then I'll send my phone in for repair or replacement..
Similar thing happened to me, I described this in many of the threads several weeks ago. Was very wary that the charging circuitry was fried somehow, and with your post describing the teardown, I'm convinced. What a pos!
I described my initial thought process here: http://forum.xda-developers.com/showpost.php?p=62234065&postcount=27
Sad to say hardware failure is a realistic possibility.
lawrence750 said:
Don't bother. I've got the exact same problem as you, except for the fact that my charger lights don't indicate that there is anything there to charge. It's like there isn't a sticker there. With the QI case, and also with my 3rd party sticker. The QI case, which I already owned, doesn't work. It does however work on my girlfriends G4 (and her working QI case, doesn't work on my phone) As far as I'm concerned, the wireless charging circuitry has died. I don't know why. But I did have a 3rd party sticker, but frankly, why should that be the cause? The wired charging circuitry has this sort of protection built in and wouldn't blow because you're using a charger from amazon, so these issues wouldn't occur.
I looked at the G4 teardown on Ifixit, and there is a separate chip on the main PCB of the G4, which controls the QI wireless charging. It is of my belief that this chip has failed, and to fix will require a main PCB replacement. IE a new PCB which contains the SOC/RAM, the chip for the nand flash, the modem, etc etc. I think that sort of repair is generally considered beyond economical repair, and a replacement device will typically be issued, although sometimes if this issue was happening on a larger scale, they might literally just swap out the main PCB for a new one to save a lot of money from wasted housings/screens etc. But on a smaller scale, the man hours to replace the PCB, typically costs more that it's considered worth to just give you a new device. I did do a factory reset as well, just to be sure there wasn't some weird glitch in the firmware that made it appear as if it wasn't charging. But right now, I'm satisfied that the QI chip is dead, and at least a replacement main PCB is needed to resolve.
I'm going to be sending my device in for repair at some point in the near future, I'll post back once I've done that and it's completed, and let you know what happened. However with this touch screen grounding issue becoming uncovered, I am considering waiting for a bit longer, and maybe once the problem has been officially addressed, then I'll send my phone in for repair or replacement..
Click to expand...
Click to collapse
And just like that, my second G4's charging circuitry is dead! Unbelievable. Poor showing, LG. This is literally 3 weeks since getting the brand new replacement through my carrier. The first one died within half a week of starting wireless charging.
BTW, the touchscreen issues are much improved with my 10n update on T-Mobile. I may just switch over to wired charging and turn it in for a warranty replacement later. My first had a pink hue on some photos and this one is not so bad.
Having the same issue here... What have people been doing to have this resolved? Going through LG support channels for replacement?
R10T14 said:
Having the same issue here... What have people been doing to have this resolved? Going through LG support channels for replacement?
Click to expand...
Click to collapse
I went through my carrier for the first onebecause I'm on lease and was in the first 2 weeks with free return. If you own it, LG support channel will probably have you do a warranty return.
Glad I found this thread. I replaced my original G4 due to the wireless charging stop working. Now my replacement one has the same problem. Just messaged with Verizon and they're sending me out yet another replacement. Sort of a pain to swap everything over, but glad I can get working hardware.
budkow said:
Glad I found this thread. I replaced my original G4 due to the wireless charging stop working. Now my replacement one has the same problem. Just messaged with Verizon and they're sending me out yet another replacement. Sort of a pain to swap everything over, but glad I can get working hardware.
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Click to collapse
:good:
Do you know when each of your phones was manufactured? My first was 5/2015, my second was 6/2015. It's on the label underneath the battery on my T-Mob version.
Not sure how they intend on preventing this from happening again and again. If the circuitry design is just bad and susceptible to this happening, I'm afraid it will happen yet again.
Maybe if LG or the carriers keep hearing about this they might actually investigate. But an actual fix to a hardware issue? I'm sorry to suggest they probably won't ever admit to it, much less fix it. It took a ridiculous amount of press for Apple to admit to Antennagate, and their fix was a stupid TPU bumper.
I've been using LG wireless charger with the G4 and a wireless sticker for 2 month. and now it stop charging wirelessly . I would think that the Qi chip is fried , but how come when I switch off the phone and put it on the wireless charger doc , the phone will startup ? if chip is fired then it should not work . if the phone switchs on by the wireless charger then it does receiver the power. I suspect this problem is software based.
nabulaer said:
I've been using LG wireless charger with the G4 and a wireless sticker for 2 month. and now it stop charging wirelessly . I would think that the Qi chip is fried , but how come when I switch off the phone and put it on the wireless charger doc , the phone will startup ? if chip is fired then it should not work . if the phone switchs on by the wireless charger then it does receiver the power. I suspect this problem is software based.
Click to expand...
Click to collapse
Good point. Are you running stock? Rooted?
I am running stock with V10c-EUR-xx version. I have a friend with same model. I tried to switch back covers with him , to his device on same charger , and his device charge with my back cover on the wireless charger. so I guess it has some thing to do with my phone. today I tried to use it at the office while listening to music from head phones. because I can not place it on the charger while the head phone jack is connected , i tried to use it in horizontal with an eraser to raise it to the charging spot , it worked for a while before the big quit of charging. maybe I made some mess ?
nabulaer said:
I am running stock with V10c-EUR-xx version. I have a friend with same model. I tried to switch back covers with him , to his device on same charger , and his device charge with my back cover on the wireless charger. so I guess it has some thing to do with my phone. today I tried to use it at the office while listening to music from head phones. because I can not place it on the charger while the head phone jack is connected , i tried to use it in horizontal with an eraser to raise it to the charging spot , it worked for a while before the big quit of charging. maybe I made some mess ?
Click to expand...
Click to collapse
So you are not rooted?
Stock ,not rooted.
For the last week device has wonky charging. Wouldn't even notice stock c to c cable plugged in. Would charge with a to c after reboot. Fast charge ok on c to c car charger. Then not, or only after reboot.
Google is sending a new charger, but that's not the problem. ( Just opened the last one the sent me before previous device started smoking). Finally got home after 2 weeks (hurricane). Tried several chargers/cables. Plug in a reboot
Will talk to PC for file transfer and such.
No alarm this morning. Was on charger when I went to bed. Guess it shut down by itself at 100%.
Had that quick bug a few weeks ago...noticed battery saver turned on by itself.
Any chance any if this is software with latest updates? Thinking this is my 3 rd device now with USB port issues.
Ohh...just checked. Headphone adapter not recognized.....AGAIN.
Google is good about replacing, but can't the fix that port?
Worst part....finally got my $50 Whitestone done installed. So now I have to order another replacement kit for the replacement Pixel 2 XL.
Clean the connector. That is often all it is.
Give it a small spray of electrical cleaner...
I had the same problem. They installed a new motherboard in the device and gave it back to me.
Thanks for input.
Gave it a few shots of deoxit contact cleaner and some light cleansing with small toothpick.
Seemed to work for a little bit. Then random reboots while plugging in various chargers and cables. One option even caused it to boot when plugged in.
Headphone adapter only worked 1 out of 50; tties.
Did you recently upgrade to Pie?
I had this exact problem as well.
It started when I upgraded (stock).
Spoke with Google rep and they know about the issue.
Downgraded and the issue persists.
Seems like the software update is breaking internal hardware?
Had to RMA mine.
Possible bad cable or non USB PD compliant powered source or cable fried something in the charge circuit? Maybe invest in a USB-C power meter.
Just finishing up setup on replacement device before RMA of defective device. But.....
Factory reset, and it works fine!!!!!
Normally they make you do that before sending a replacement. But in my case phone wouldn't even charge with phone off. How can any kind of software be a culprit if the is isn't even loaded????
I just got my replacement. I had usb hardware failure. Tried three cords and two computers and would only charge. Replacement fixed it
akenis said:
Just finishing up setup on replacement device before RMA of defective device. But.....
Factory reset, and it works fine!!!!!
Normally they make you do that before sending a replacement. But in my case phone wouldn't even charge with phone off. How can anyone kind of software be a culprit if the is isn't even loaded????
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Click to collapse
sruel3216 said:
I just got my replacement. I had usb hardware failure. Tried three cords and two computers and would only charge. Replacement fixed it
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Click to collapse
Hi guys, how long did the RMA take for you guys?
I have faulty speaker grill, they are replacing my device however I do not have any spare phone... need to borrow one from one of my friend, need an approximate time frame
If you can let me know, that would be great!
uggies said:
Hi guys, how long did the RMA take for you guys?
I have faulty speaker grill, they are replacing my device however I do not have any spare phone... need to borrow one from one of my friend, need an approximate time frame
If you can let me know, that would be great!
Click to expand...
Click to collapse
Once they received it it took 2 or 3 days and I live in Hawaii.
sruel3216 said:
I just got my replacement. I had USB hardware failure. Tried three cords and two computers and would only charge. Replacement fixed it
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Click to collapse
I had the same thing, sent mine for a replacement.
Got my M30 about two years now and last week it started not reconizing that it should be charging, i alredy tested the cable and the charger with another smartphone and it worked. I made a factory reset, worked only one time and the problem has returned. I used a toothpick to clean any pocket dirt on the charging port. There's some kind of solution on a software lvl or i should just change the charging port?
Replace the battery, it's time.
If you suspect the charging pcb has gone south, replace as well. It's probably only $20.
Get the exact OEM p/n that's marked on the original pcb!!! Different variants may use pcb's that are incompatible with the other sister variant mobos.
If that fails to fix it, it's a loose connector etc or a possible mobo failure.