Black Screen/mic issue - T-Mobile Samsung Galaxy S 4

Hi everyone,
I am having an odd issue. Regardless of the rom I use, very often when either I make a call or receive a call my screen will go black as soon as I answer it or it connects.
The problem though is, i Can't get the screen to go back on until the call disconnects. If I do get the screen to go on by mashing the buttons, the second I get back to the screen that shows the call it goes black again.
Also, at the same time when this happens, people cant hear me, it sounds like I'm in a tunnel according to them. I literally have to scream. The only way I can take call normally is hope it doesnt go black instantly and switch it to speaker phone. Then it works fine.
I am currently running carbon 4.4.2, but its not a rom issue in my opinion as this was happening when I ran Liquid and paranoid.
Any ideas, its getting to the point where its getting very annoying.
Thanks again!

I'd Odin to stock.
And start customizing my phone 1 step at a time to see if something I had running was causing the problem.
Sent from my SGH-M919 using xda app-developers app

Android_Monsters said:
I'd Odin to stock.
And start customizing my phone 1 step at a time to see if something I had running was causing the problem.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Well, guess we will never know because I accidently dropped my stapler on my phone and now its totally busted lol ..already got a new one on the way

Related

Some phone issues

Every first time (locking phone to redo it also happens) that I put in my pattern unlock, it always stop by itself before I'm done putting in the pattern. I am rooted but i'm not using a custom rom.
This could be a tmobile problem but my friend and an ex said they text me a couple of times before but I never received any text messages. I'm using the stock messaging app. This happened yesterday and I still never seen the texts. This is probably happening with sent texts but I'm not sure. I'm in Atlanta, Georgia if anyone else is having similar problems in the area.
I also have a calling problem where I'd call someone sometimes and it says they pick up but they really didn't and I don't hear anything. I think it's a problem with wifi being on but this also happened on my old side kick phone '08 model before i upgraded to this phone which doesn't have wifi.
bump. no one?
I just exchanged my phone yesterday and it's still having the same problems.
Bump again.. I reset my phone and the problems (mainly the pattern and unsure of other problems) eventually comes back.
No one is having this problem? Can anyone even try to reproduce the problem So I know that my tmobile place doesn't have a bunch of defects. I mean if I wait a Second or two before entering the pattern then it would work.
I also notice that there is maybe a screen/touch issue at the bottom right corner of the phone. I could see the issue with multi touch vis test in the play store.
I sometime have a problem with air view writing by itself and having the s note freeze up.
Wait till the lakers game is done homie!
Sent from my SGH-T889 using xda premium
I also noticed a problem with calls not being able to be picked up. I'll have to constantly slide the accept button before it answers.
I think there's also a problem with calls being dropped on wifi.
Airview sometimes draw by itself.
Bump again.. there's also a problem where screen is timing out too quickly. Even when I changed it to 30 seconds, it still times out at 15.
The battery also dies pretty quickly with occasional texting using the stock app. It goes from 100% at 8am to 68% by 2pm. People also have a problem hearing me when they call me or I call them and I'm on speaker phone. Even when I put my mouth closer to the mic they still can't hear me
Sounds like a wifi calling issue, it really doesn't work well for me, even on my old HTC Sensation I experienced the same exact thing. Wifi calling is enabled by default check in your settings menu and disabe it. As far asyour battery issues are concerned it sounds like there is something running in the backround draining your battery. Check to see if your phone is sleeping when it should be. Check all of your settings because it sounds like something is draining your battery. If you try all of this and still have a problem, go exchange it, perhaps you have a faulty unit. I hope this helps. The only time I have had the issues with calls as you've described it was because of wifi calling..
Rhiannon224 said:
Sounds like a wifi calling issue, it really doesn't work well for me, even on my old HTC Sensation I experienced the same exact thing. Wifi calling is enabled by default check in your settings menu and disabe it. As far asyour battery issues are concerned it sounds like there is something running in the backround draining your battery. Check to see if your phone is sleeping when it should be. Check all of your settings because it sounds like something is draining your battery. If you try all of this and still have a problem, go exchange it, perhaps you have a faulty unit. I hope this helps. The only time I have had the issues with calls as you've described it was because of wifi calling..
Click to expand...
Click to collapse
Well I turned off wifi and it all sometimes happen. It used to have the same issues on my other note 2, mentioned in the above posts. All the old problems still exist on this exchanged one.
Did you have any of the same issues above?
chaoz102 said:
Well I turned off wifi and it all sometimes happen. It used to have the same issues on my other note 2, mentioned in the above posts. All the old problems still exist on this exchanged one.
Did you have any of the same issues above?
Click to expand...
Click to collapse
I don't use pattern unlock so I cannot confirm that issue. Battery life for me is outstanding, I did have an issue with it on the first day of use but it was an app causing it to be awake constantly. I uninstalled the app and my battery life is incredible 6+ hours of screen and calls and it still lasts forever. I am not aware of any missed texts. Wifi calling is just awful so I don't use it and I have no problem making or receiving calls and texts even when I have a week signal. Compared yo my Sensation this is a huge upgrade and I am not having any issues.
Sent from my SGH-T889 using xda premium
advice one click odin back to stock and then update everything and try it
Rhiannon224 said:
I don't use pattern unlock so I cannot confirm that issue. Battery life for me is outstanding, I did have an issue with it on the first day of use but it was an app causing it to be awake constantly. I uninstalled the app and my battery life is incredible 6+ hours of screen and calls and it still lasts forever. I am not aware of any missed texts. Wifi calling is just awful so I don't use it and I have no problem making or receiving calls and texts even when I have a week signal. Compared yo my Sensation this is a huge upgrade and I am not having any issues.
Sent from my SGH-T889 using xda premium
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Click to collapse
Oh I see. Could you try out the pattern unlock to see if it's a big? What was the app? My phone seem to last longer if I play with it more lol.
mrej201 said:
advice one click odin back to stock and then update everything and try it
Click to expand...
Click to collapse
Samsung has an update for this phone? Because most of the problems also appeared when I didn't root it.
chaoz102 said:
Oh I see. Could you try out the pattern unlock to see if it's a big? What was the app? My phone seem to last longer if I play with it more lol.
Click to expand...
Click to collapse
Friendcaster was the app. Sure, I will enable pattern lock and see if I have the issue you're experiencing.
Sent from my SGH-T889 using xda premium
Rhiannon224 said:
Friendcaster was the app. Sure, I will enable pattern lock and see if I have the issue you're experiencing.
Sent from my SGH-T889 using xda premium
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Click to collapse
Oh I don't have that app but thank you. Tell me how it goes.
Does anyone have a problem where you would constantly have to click the back button in the Web browser to make it go back?
Rhiannon224 said:
Friendcaster was the app. Sure, I will enable pattern lock and see if I have the issue you're experiencing.
Sent from my SGH-T889 using xda premium
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Click to collapse
Was there any problems?
Bump again.. is nobody having any of the problems that I posted about?
Is anyone having a problem where the screen wouldn't time out when you put it next to your ear while you're on a phone call?
bump again..
I just got my phone exchanged through the mail and it's still having the same issues.
Also there are these weird markings/dots on the inside of my screen. Maybe it's a lcd bleed/screen issue. It appeared in my past couple of exchanged devices. It wouldn't go away and I usually see it more clearer when I'm using the phone at night or on certain websites/games/etc that has the right lighting for it.
Once again. Bump..
Bump again. Over 500 views and only like 4 replies.
chaoz102 said:
Bump again. Over 500 views and only like 4 replies.
Click to expand...
Click to collapse
Stop bumping your thread thats how you are going to get an infraction or banned. You can only bump your own thread once a day. Do it again and ill report you
Sent from my SGH-T889 using Tapatalk 2

On call screen outage

For some reason when I am on a call I cannot get my screen to come back on. When the call ends the screen comes back on but while I am on the call if I get a text message I cannot look at it. I dont get anything other than a black screen until the person hangs up the phone. Even when I am calling someone if they dont answer and the voicemail comes on I have to pull the battery out in order for the phone to hang up. I am using pac man rom the latest update. I also tried flashing a kernal ktoonz to be exact and I still had the same problem. Someone please help me to finding out how to fix this problem.
I've had this happen with different ROMs. I've never figured out what causes it, but it doesn't happen enough to worry me. Sometimes if you undervolt your phone, it has a hard time waking up. I really don't have an answer, but good luck.
Sent from my SGH-T999 using xda premium
I noticed this happens only on cyanogenmod...
Sent from my Galaxy Nexus using xda premium

[Q] s3 stuttering/twitching

I have tried searching for this problem but I must be using the wrong terms... so sorry in advance if I missed a post that addressed this issue.
My sprint S3 does this twitchy/glitching thing on every touchwhiz based jellybean rom (does not do it on TW ICS ROMS) I have tried. It basically makes it nearly impossible to do sliding animations, IE it can actually get stuck and start flashing halfway between screens, or when pulling down the top menu, however you can open new programs just fine if you are already on the right screen for them. Luckily it does not do this all the time, but when it happens it keeps doing for 10 minutes or so and its annoying as hell.
I figured this must be a rare issue even though it effects both my wifes phone and mine, since I have never read anything about it, however I just got a new replacement phone and it does the exact same thing, even on dead stock TW JB ROM.
Oddly enough I discovered last night that if I turn on my screen filter app it stops completely, but it starts right back up when I turn off screen filter..... any ideas how to fix this?
Try grabbing cache clear from the play store and set it to run every 12 hours. It helped my phone a good bit.
Sent from my SPH-L710 using xda premium
No one else ever has this issue?
joelespinoza said:
No one else ever has this issue?
Click to expand...
Click to collapse
I had it dude, but it was just on the CleanBean ROM, it was annoying as hell!
So I changed the ROM, Its weird that its happening on a Stock ROM, any suspicious app?

Black screen of death!

So I fixed the problem kinda but my phone just tripped uber balls on me! The screen does this one thing every now and then where it wants to just go black while trying to receive a call. Whatever no biggie. That's where I was wrong. It seems to be happening a bit note frequently now. Well today I was watching TV and all of a sudden my options g wouldn't turn on. I mean I was pressing the volume rocker and I could feel the phone vibrate and such but the screen was straight BLACK! anyone ever get this before? If so what did you do for a fix. Oh PS I'm not rooted. My PC broke down and all I have now is my Mac and I don't how to root with a stupid Macbook pro.
Sent from my LG-LS970 using xda app-developers app
sirswag87 said:
So I fixed the problem kinda but my phone just tripped uber balls on me! The screen does this one thing every now and then where it wants to just go black while trying to receive a call. Whatever no biggie. That's where I was wrong. It seems to be happening a bit note frequently now. Well today I was watching TV and all of a sudden my options g wouldn't turn on. I mean I was pressing the volume rocker and I could feel the phone vibrate and such but the screen was straight BLACK! anyone ever get this before? If so what did you do for a fix. Oh PS I'm not rooted. My PC broke down and all I have now is my Mac and I don't how to root with a stupid Macbook pro.
Sent from my LG-LS970 using xda app-developers app
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Click to collapse
This happened to me once when trying to use the navigation app. So Annoying! I'm not sure how I fixed it though.
On Vanilla RootBox rom.

Random sluggish performance that requires reboot?

Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
byron1985 said:
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
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Click to collapse
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
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Click to collapse
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
realsis said:
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
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Click to collapse
I'll have to agree here. I've had many issues over the years (anyone remember the LG G2X?), and they will stand by you. Sometimes you have to squawk loudly, but they want you to be happy...
Unlike Sprint.....I hate Sprint
Edit: If you're not happy with their response, just escalate it to Customer retention...they have the real power.
I had bad lag when I was trying to text, send an email, or anything involving using the keyboard. I flashed a ROM thinking that would take care of the issue . It didnt, still had hang ups and lag. I flashed back to stock and received a new phone and havent had an issue yet.

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