Phone crashes - One (M8) Q&A, Help & Troubleshooting

I've had an HTC One M8 for 4 days. The phone is amazing, however something is making it reboot randomly. Today I've been testing it quite intensively, installing most of my favourite apps, taking pictures, doing some browsing etc, and the phone has crashed three times. I don't think it has anything to do with the app I happen to be using at the time of the reboot, as it's been a different one each time, and there's been reboots at night as well when the phone was idling. Temperatures have been normal all the time (< 35ºC).
Anyone having similar problems? Any ideas on how to find out what's causing the problems?

xdn said:
I've had an HTC One M8 for 4 days. The phone is amazing, however something is making it reboot randomly. Today I've been testing it quite intensively, installing most of my favourite apps, taking pictures, doing some browsing etc, and the phone has crashed three times. I don't think it has anything to do with the app I happen to be using at the time of the reboot, as it's been a different one each time, and there's been reboots at night as well when the phone was idling. Temperatures have been normal all the time (< 35ºC).
Anyone having similar problems? Any ideas on how to find out what's causing the problems?
Click to expand...
Click to collapse
which variant do you got? running stock?

jim380 said:
which variant do you got? running stock?
Click to expand...
Click to collapse
It's stock 1.54.

My nephew had the same problem.You need to get it exchanged
Sent from my HTC One_M8 using XDA Premium 4 mobile app

I'm returning the phone, I also tried a factory reset with no extra apps installed and the problem continued.

xdn said:
I'm returning the phone, I also tried a factory reset with no extra apps installed and the problem continued.
Click to expand...
Click to collapse
I have the same problem and so do 2 of my colleagues who are completely stock. How did it go for you?

Related

[Q] reboot random

Hello,
I had random reboot before with my leedroid 2.3b, and I had one also 30 minutes ago with AuraxTSense, so I'm asking if the cause is the rom or not.
When he reboot, he's not hot, I see it reboot sometimes and the phone was at normal temperature (approximately with my hands lol). it reboots max 1 time per day.
So I'm tellng myself that's it could be due to:
- radio
- S-OFF
- one app
For radio, I try tu update from 32.48.00.32U_5.11.05.14 to 32.47.00.32U_5.10.05.23, and I'll see.
For apps, the problem is that I would have not to restore all my apps, to see if one app cause it.
What do you think of it?
Thanks
My question to you is: what are you doing with your phone at the time it reboots?
Playing a game, navigating or browsing the web etc?
I just got my Desire back from htc with a new motherboard, it used to reboot randomly also. Now it doesn't anymore
Are you using SetCPU?
Could be an issue with the kernel, or how one of the SetCPU profiles handle the kernel during screen off (interactive I think?)
Or as fnotsje said, could be hardware related
fnotsje said:
My question to you is: what are you doing with your phone at the time it reboots?
Playing a game, navigating or browsing the web etc?
I just got my Desire back from htc with a new motherboard, it used to reboot randomly also. Now it doesn't anymore
Click to expand...
Click to collapse
Sometimes I do nothing...maybe it's due to an app services?
But with your old motherboard, it reboots several times per day, or like me?
eden2812 said:
Are you using SetCPU?
Could be an issue with the kernel, or how one of the SetCPU profiles handle the kernel during screen off (interactive I think?)
It's installed but not configured in smatass mode, you advise me to uninstall it and to test?
Or as fnotsje said, could be hardware related
Click to expand...
Click to collapse
What is surprising, that if it's that, i t should reboot many more times than one time per day no?
Thanks
thierry_b said:
Sometimes I do nothing...maybe it's due to an app services?
But with your old motherboard, it reboots several times per day, or like me?
Click to expand...
Click to collapse
It depended on the usage, if I used it alot, it'd reboot more than if I used it less frequent.
But I'm not sure it is the motherboard issue, because you're mentioning the phone is not hot when it reboots..
fnotsje said:
It depended on the usage, if I used it alot, it'd reboot more than if I used it less frequent.
But I'm not sure it is the motherboard issue, because you're mentioning the phone is not hot when it reboots..
Click to expand...
Click to collapse
Yes and always only one time per day, just one time maybe 2.
I desinstalled SetCPU, it changes nothing.
What do you advise me to do?
Wipe and install minimum apps, and see if I've that, and little by lttile, reinstall one new app...test few days again...?, it will be long :-(
Thanks.
Your phone shouldn't be rebooting randomly really. It's happened to me when I overclocked my CPU and played a game. It didn't like it at all. It sounds like something has buggered up somewhere down the line. If I was you, I would try quite a few more roms other than what you've tried. If it's still rebooting then it would need to get looked at by HTC or by going through you carrier (if they do it). That's what I would do.
GoogleJelly said:
Your phone shouldn't be rebooting randomly really. It's happened to me when I overclocked my CPU and played a game. It didn't like it at all. It sounds like something has buggered up somewhere down the line. If I was you, I would try quite a few more roms other than what you've tried. If it's still rebooting then it would need to get looked at by HTC or by going through you carrier (if they do it). That's what I would do.
Click to expand...
Click to collapse
With the minimum of apps, for example to see if it reboot or not?
Because if t's an hardware problem due to the radio, it censed to reboot even with few apps no?
For carrier as I'm at Orange like you, I think, they could change fastly my phone maybe. I will try that if anything works. You think that if I do that, I've to find an orange rom? I'm asking myself if they accept an HTC even restored with RUU.
Thanks
I have the same issue and ITS DRIVING ME MAD!!!!!!!!!!!!
I never experienced this with my stock ROM... so I firstly tried a gingerbread ROM... when it started... i then moved to a Sense Rom and still reboots occured... I'm now on my 2nd cooked sense ROM and still having reboots!!
WTF? is there a quick sollution?
thank you!
SO MANY follks seem to be having problems with [email protected]! Is there seriously no sollution to this or a common cause..?
had the same problem & is with HTC getting fixed
there are a few posts about it if you search - the only fix seems to be to send it to HTC for a new motherboard as some presume that it's overheating.
11 march still waiting on return of my Desire
I can relate to your issues. Mine kept rebooting when I tried to use the GPS. Like you I had mine rooted, S-off and was using a custom ROM.
After many tests, I downloaded a stock RUU, installed a different navigation app and once again, it rebooted.
Bottom Line: take it back. Its probably defective. Just make sure you're running a stock ROM. Download an RUU.

Random reboots

I had the Photon so random reboots aren't to surprising to me. Hell even on my old T-Mobile htcs I flashed so much random reboots were the name of the game. But with my phone rebooting at least 6 times in the past 24 hours, I'm not too thrilled. It happens doing the most random tasks. Stumble upon, trying to open Gmail once, internet browsing. I'm wondering if this is because of root or just the phone. Anyone else experience this?
Sent from my SPH-D710 using xda premium
iamtimmah said:
I had the Photon so random reboots aren't to surprising to me. Hell even on my old T-Mobile htcs I flashed so much random reboots were the name of the game. But with my phone rebooting at least 6 times in the past 24 hours, I'm not too thrilled. It happens doing the most random tasks. Stumble upon, trying to open Gmail once, internet browsing. I'm wondering if this is because of root or just the phone. Anyone else experience this?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
My phone is stock and I have not had any random reboots in the last 4 days
Sent from my SPH-D710 using Tapatalk
iamtimmah said:
I had the Photon so random reboots aren't to surprising to me. Hell even on my old T-Mobile htcs I flashed so much random reboots were the name of the game. But with my phone rebooting at least 6 times in the past 24 hours, I'm not too thrilled. It happens doing the most random tasks. Stumble upon, trying to open Gmail once, internet browsing. I'm wondering if this is because of root or just the phone. Anyone else experience this?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
No random reboots here. Did you flash any kernels or are you stock?
I got my phone Friday 9-16, still 100% stock no root and I have not had one random reboot. If you are on stock without root you should return your phone, sounds like it is defective to me. When I saw random reboots in the title I thought I was in the Old Epic section
random reboot = probably a dud
manufacturers manufacture thousands of these devices a day, and flaws unfortunately occur
exchange!
ehusidic said:
No random reboots here. Did you flash any kernels or are you stock?
Click to expand...
Click to collapse
I am rooted. I first rooted with the Zedomax method, and then tried v5 of the ACS method two days ago, which is when I started getting the random reboots. I now switched to the Zedomax Overclocked Kernel (not using the overclock) to see if that fixes anything. If not maybe they'll release the stock kernel soon, and find a way to reset both flash counters.
Im completely stock and have had 2 reboots today. At first I thought maybe my hip case was pressing buttons but I had it out on my desk and then I hear it reboot. Im like WTF? I remember it did this on day one a couple of times and maybe a couple since then now I get 2 today damn near back to back. When the update comes out to fix known issues, hopefully this is one of them!
just got one today. Running Stock..
I am completely stock. No root. I've had 3 already.
I've reverted to the stock kernel with root and no reboots so far. I'm making sure to keep my number of open apps low though
Sent from my SPH-D710 using xda premium
I've had 2 random reboots tonight. One was while uploading photos to facebook, the other was while it was just sitting in my cupholder in the car. The cupholder one was weird though, the screen was on, and it made the reboot noise. It was like it lagged on it, but the phone was still semi usable for about a minute, then it finally shut off and came back. Another thing is random keyboard freezes, and again tonight, my settings menu wouldn't come up until after I restarted it.
So far in the week of having this phone it has rebooted twice
Sent from my SPH-D710 using XDA App
Well, it's been 4 days now without a reboot. I'm guessing stopping services makes this thing go crazy. I thought stopping maps, turning off background data, etc would make battery life better (like it did on the Epic)...well, it doesn't, and like I said earlier, freaks this thing out. So, don't stop anything, and it'll be fine.
bondosho said:
Well, it's been 4 days now without a reboot. I'm guessing stopping services makes this thing go crazy. I thought stopping maps, turning off background data, etc would make battery life better (like it did on the Epic)...well, it doesn't, and like I said earlier, freaks this thing out. So, don't stop anything, and it'll be fine.
Click to expand...
Click to collapse
I haven't had a reboot in a while now. Since reverting to stock at least. Although randomly my phone will freeze up and ill have to lock then unlock the screen
Sent from my SPH-D710 using xda premium
Mine is going to be 1 week old tomorrow, and I am currently stock (so weird for me I root as soon as I get a device), but I honestly havent felt the need to root, and I also wanted to run a stock device for a while.
Anyhow, no problems here phone is running solid, no reboots or anything.
I had to do manually restart yesterday in order to get the camera working again. Went into the camera, and it was just a black screen with the controls around it. I love Android, but I hate that it isn't as stable as BBOS, or even iOS.
Sent from my SPH-D710 using XDA App

Reboot problem. Please HELP!

Hi all! I have a big problem with my Desire HD, since some time ago, it randomly reboots. It happens mostly when I have low battery, 15% or less, and only happens when I'm using it, but I didn't found any pattern. The screen freezes a few seconds, and then it automatically shows the power on bootanimation...
Until now I used the default ROM, and then LeeDroid HD without any problems. I recently installed RCmix3d runny 4.0, and within days started to do this. Thinking it was the ROM, I changed to Virtuous Affinity, but it seems to do the same thing...
I hope someone can help me, I need it!
Greetings to all!
Try to reset the battery stats in recovery
Sent from my HTC Vision using Tapatalk
isinisterx said:
Try to reset the battery stats in recovery
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
I've already done it when the charge was at 100%, is it right?
That makes no changes...
think this is because of the "power prompt". (i m not using sense at the moment so can't tell u where you can find this but should be under settings somewhere)...turn it off!!
sphuyal said:
think this is because of the "power prompt". (i m not using sense at the moment so can't tell u where you can find this but should be under settings somewhere)...turn it off!!
Click to expand...
Click to collapse
hmm what do you mean with "power prompt"?
This may sound silly, but try removing and reinserting the battery.
Sent from my Desire HD using XDA App
radixon said:
This may sound silly, but try removing and reinserting the battery.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
nope, that's waaaaay too tested XD
sphuyal said:
think this is because of the "power prompt". (i m not using sense at the moment so can't tell u where you can find this but should be under settings somewhere)...turn it off!!
Click to expand...
Click to collapse
I think he means powersave.
Sent from my Desire HD using XDA App
How many apps do you have? I have the same problem (sent it for repair) and I think that when the phone is "empty" or has little apps, all works well, that the problem starts when I install more apps. It didn't happen for several months when I bought it, and then, as I installed apps, it happened once. Then again in a month. Then it happened regulary alike 1-2-3 times a week. After flashing RUU to Sense 3 (even though it was clean install even formatted the SD card) it worked fine for 2-3 days, and when I installed like 300 apps, it started rebooting and I got it to the stage where it reboots every 5 minutes or so....
dalanik said:
How many apps do you have? I have the same problem (sent it for repair) and I think that when the phone is "empty" or has little apps, all works well, that the problem starts when I install more apps. It didn't happen for several months when I bought it, and then, as I installed apps, it happened once. Then again in a month. Then it happened regulary alike 1-2-3 times a week. After flashing RUU to Sense 3 (even though it was clean install even formatted the SD card) it worked fine for 2-3 days, and when I installed like 300 apps, it started rebooting and I got it to the stage where it reboots every 5 minutes or so....
Click to expand...
Click to collapse
I'll try uninstalling some apps then, thanks!
Try refreshing the battery fuel gauge. what you need to do is download battery refresh from market, delete the batterystats.bin file and then use the app to drain the battery to zero until it dies. Charge it to 100% with the phone turned off and see what happens.
ROBINGAZI:
I suppose you have to be rooted to delete batterystats.bin ?
dalanik said:
ROBINGAZI:
I suppose you have to be rooted to delete batterystats.bin ?
Click to expand...
Click to collapse
yes...he/she is on a custom rom...so he/she is rooted.
ROBINGAZI said:
yes...he/she is on a custom rom...so he/she is rooted.
Click to expand...
Click to collapse
Thank you for your advice, but I don't think that's the cause, because I calibrated the battery a several of times... I'm tired of this error, so I'm moving back to a ROM with Sense 3.0 instead of 3.5, since is the only common cause I found. Thank you all anyways!

[Q] Nexus 7 (2013) Random Reboot Issues

Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
aaroniofjm said:
Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
Click to expand...
Click to collapse
I'm having reboots while using Chrome. For example, if you go to the Play store and attempt to manipulate that navigation box in the upper right corner Chrome either crashes or causes the Nexus 7 to reboot.
Kitkat will fix it
Sent from my Nexus 7 using XDA Premium 4 mobile app
It is a nexus 7 wifi or lte? I have not had this issue with LTE
Sent from my XT925 using XDA Premium 4 mobile app
mine wifi, how to solve this issue?
today i buy this tablet today. so much restart though i updated all apps and OS after starting but still so much restart problem.
aaroniofjm said:
Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
Click to expand...
Click to collapse
We have the same issue..i just restore factory setting,never update stock app..it work on mine
Sent from my Nexus 7 using xda premium
Happening to mine too... Never rooted. 4.4 kitkat did NOT fix it ....
ASUS you suck. Google please use Samsung for your devices k thx..
I still have random reboots on my unmodified Nexus 7 2013. I've been running KitKat since it was OTA'd to the device a few weeks ago.
It is excellent when I'm in the middle of something and the screen freezes for about 4 seconds, then the device reboots.
EDIT: Hilarious. It randomly rebooted on its own just now. The device had been sitting unused for a number of minutes. Usually doesn't happen more than once/day. It just happened twice in 45 minutes. Usually it happens about once a week...
Anyone have any update/luck with solving it? I'm making a nandroid backup just in case the worst case is I need to have it sent back to the store for a replacement..
I posted this in another thread, with someone asking if a custom kernel will fix the reboot problem plaguing this otherwise superb device. It seems to hold its relevance here.
thisguysayswht said:
So, here's my experience with this. I bought my first nexus 7.2, at a best buy in north Dallas, in October. I experienced random reboots, right out of the box, about once a day, usually when I was browsing chrome, or when the tablet was sitting on the home screen without being touched. My gf bought a nexus 7.2 as well, at the same store in November, and she was not experiencing any random reboots, hers has always been stock, to this day (my suspicions began). I figured it was a software, or app problem, and waited for a fix from Google, or my app developers. Tried various custom Roms in the meantime (cm11, dirty unicorns, silmrom, and many more). I also tried various kernel's, in combination with said Roms (Franco, ElementalX, glitch, bulletproof). I had random reboots with all combinations of Roms and kernels. Did a factory data reset after every update from Google, and tried it for a week or so every time. Still experienced random reboots. I finally got fed up and took my table back in early January, to the same best buy in north Dallas. After receiving my second tablet, I kept it stock for a week, and then restored my preferred twrp backup, that I had taken with the rebooting tablet ( stock 4.4 krt16s, xposed framework, ElementalX 2.2 @1.7 and 450, with the motoX dalvik and bionic patches). With the new tablet, I have not experienced one random reboot, either with the stock software, or the custom software.
So, long story short, if your experiencing random reboots, if you have the ability to, I would take it back. Maybe you can fix it with software enhancements, but IMO it just shouldn't do this, stock or otherwise, and warrants a return.
Whatever you choose to do, I hope it works out for you, the reboots were personally driving me crazy, and I'm glad my second tablet doesn't reboot like its got a mind of its own.
Click to expand...
Click to collapse
With my personal experience, it definitely seems to be a hardware problem.
Thanks for reminding us. Seems to be a hardware problem. Mine still random reboots intermittently. Usually when it does, it will happen maybe 2-3x/day, then go a few days without happening at all. As is the case with me, it happens most often while sitting at the home screen, not in use. I've always been stock.
herosemblem said:
Thanks for reminding us. Seems to be a hardware problem. Mine still random reboots intermittently. Usually when it does, it will happen maybe 2-3x/day, then go a few days without happening at all. As is the case with me, it happens most often while sitting at the home screen, not in use. I've always been stock.
Click to expand...
Click to collapse
Same thing with me ... hate this problem, it make it unreliable especially for work and collecting data ...
Mine has been doing it lately also. I noticed it happen the first time about 2 weeks ago. It has done it on 2 different ROMS.
mine does it as well - as well as two other friends of mine who have the same exact models, all purchased at different times. it must be a device issue. there is no point in returning your device if its randomly restarting because youll just get another one that does the same exact thing.
however the longest uptime ive gotten so far was 200 hours with franco kernel r12 and then opened chrome and got a reboot.
also the same thing happened on my nexus 5 in the same day, maybe it was just an incident with google chrome. both devices rebooted.
but im having better luck without random reboots using a custom kernel (franco r12).
I turn off my device every night, so I do not have any random reboot issues. I think a simple restart every 2-3 days will fix this issue
You should always reboot a wireless device MINIMUM once a week to clear out useless data and avoid problems.
Nexus7 2013 Random Freeze ànd Reboot
Old thread still relevant. My Nexus 7 (2013) 6.0.1 randomly freezes and self reboots. Problem doesn't occur in Safe Mode. I don't know how to determine whether or which app(s) are causing the problem. I don't want to Reset until I've tried other ways to troubleshoot cause. Help welcome.
MikeG2016 said:
Old thread still relevant. My Nexus 7 (2013) 6.0.1 randomly freezes and self reboots. Problem doesn't occur in Safe Mode. I don't know how to determine whether or which app(s) are causing the problem. I don't want to Reset until I've tried other ways to troubleshoot cause. Help welcome.
Click to expand...
Click to collapse
A logcat would diagnose the issue
Sent from my Nexus 7 using XDA-Developers mobile app

Random reboots

I am getting random reboots on my HTC m8 for Verizon, and I'm not quite sure why. The last one happened while I was browsing in Chrome, and a previous one happened when I was doing some other random task like browsing twitter. I am rooted via WeakSauce with s-on using exposed modules through soft reboots (not sure of this has anything to do with it) . Another thing, when I reboot, it sticks at the Verizon splash screen and I have to manual reboot via vol up and power button.
Also, my phone is getting pretty hot sometimes and I'm not sure why, any tips or possible explanations?
Sent from my HTC6525LVW using Tapatalk
Are you using the stock kernel? Did you flash any roms or are you stock?
I'm completely stock
Sent from my HTC6525LVW using Tapatalk
Well I'm inclined to think it's one of the Xposed modules causing your issue. Best way to check is with a Logcat if you can recreate the issue.
I doubt I could recreate the issue because it happens super randomly... I guess if it gets too bad, I'll just quit using my xposed and see if that fixes it
Sky93 said:
I doubt I could recreate the issue because it happens super randomly... I guess if it gets too bad, I'll just quit using my xposed and see if that fixes it
Click to expand...
Click to collapse
I have the same problem and so does 2 of my colleagues who are completely stock (not even unlocked/rooted). For me it usually happens while not doing anything with the phone though. It can just be sitting on my desk and suddenly reboot. It's insanely annoying and I can't seem to find any good information on the subject.
Well I also just started having some random reboot for whatever reason... Phone was also just on desk and rebooted itself for whatever reason. Funny enough though, my battery life was 96% when I last checked the phone could have drained a little bit more, but after the reboot it shows my battery as being 100% fully charged =o/
If you're stock, this isn't normal. Contact HTC about possible replacement.
Sent from my HTC One_M8 using XDA Free mobile app
exad said:
If you're stock, this isn't normal. Contact HTC about possible replacement.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah it's semi-stock perhaps. I did put on TWRP again, it's rooted, unlocked bootloader(of course, else no root right?). It was fine the whole time until I installed the xposed framework and some modules, even then I've had it on for about a week and nothing happened until this morning. I took the framework off and of course also the modules, will see if it happens again in the next week or so... :fingers-crossed: that it doesn't.
BerndM14 said:
Yeah it's semi-stock perhaps. I did put on TWRP again, it's rooted, unlocked bootloader(of course, else no root right?). It was fine the whole time until I installed the xposed framework and some modules, even then I've had it on for about a week and nothing happened until this morning. I took the framework off and of course also the modules, will see if it happens again in the next week or so... :fingers-crossed: that it doesn't.
Click to expand...
Click to collapse
For you it's almost definitely an xposed module. I was talking to the guy who was completely stock unrooted.
exad said:
For you it's almost definitely an xposed module. I was talking to the guy who was completely stock unrooted.
Click to expand...
Click to collapse
Oh ok, sorry :laugh:
Mines rebooting on its own as well. Just got the phone yesterday and it's happened at least 3 times. 100% stock.
trajik78 said:
Mines rebooting on its own as well. Just got the phone yesterday and it's happened at least 3 times. 100% stock.
Click to expand...
Click to collapse
Hi guys,
So I was having the same problem with random reboots. I got frustrated and thought to just root and change to a GPE ROM. In the process of doing that I rooted and installed SetCPU. I discovered that the clock speed was 2265 and the minimum spped was set to 1958 by default. I felt like this was weird because that means the processor is running near full speed at all times (thus why the phone would get warm). To test I set the phone at max 2265 and min 2265. Almost immediately after reboot the phone started to get very warm. So, I changed the min to 1574 and then rebooted. It has been two weeks with:
no reboots
slightly better battery life than before
phone does not get warm
I have the T-Mobile HTC One M8. I wonder if the constant high speed was intentional. I had to exchange my phone twice before trying this. I even tried using the phone before installing third party apps and it would still reboot. I am rooted with s-on and stock recovery and now I don't feel the need to install another ROM.
Hope this helps for some of you!!
good looking out there. However I most likely won't be changing my ROM due to it working fairly nicely with my JVC KW-NSX700 car stereo. Mirrorlink seems to be functional with a quirk here or there.
Oh, I'm still running the stock sense rom
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Well, this is good news. I'm going to be getting rid of my Nexus 5 for one of the... Ones... here shortly. Poor speaker and microphone quality are just two things I can't deal with anymore with the Nexus 5.
Seems like HTC tried to just have the CPU running too hot, figuratively and literally. Underclock down to like....1958 max, and it should be fine then. I know my Nexus doesn't like being run at a max of 2258 for very long, if at all. I'll get random reboots on stock vanilla android, and ParanoidAndroid.

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