hey guys, bought firetv a while ago in usa, worked perfectly, was a prime member so it came all setup for me. moved to canada, screen popped up:enter your existing PIN set for amazon instant video. i try what i think it is, like 00000 or 12345, doesn't work AND the error is A connection to the internet could not be established. Please try again later. got a new modem/router when i got internet here in canada, then switched to my original router from usa, still has the same problem.
i mostly use it as a media streamer using plex, i don't expect to get amazon instant video, but i can't even get past this screen.
thanks a ton!!
Did you try contacting Amazon support? They're usually very responsive.
Also, look up a way to remove the FireTV from your account so it can be reinitialized. It's probably confused because of the country change. You should find this from your Amazon account on the web.
Couldn't find the number!
Newcron said:
Did you try contacting Amazon support? They're usually very responsive.
Also, look up a way to remove the FireTV from your account so it can be reinitialized. It's probably confused because of the country change. You should find this from your Amazon account on the web.
Click to expand...
Click to collapse
BradFazner said:
Couldn't find the number!
Click to expand...
Click to collapse
From the Amazon homepage, all the way down to the right there's a link for 'Help'. Click on that and just follow the instruction. There's a bunch of options and one of the options is 'Call Us'. The last time I had to contact Amazon support I didn't find a phone number either, but after following the instruction I had the option for them calling me. They called me within 2 minutes!
https://www.amazon.com/gp/video/settings?ie=UTF8&ref_=aiv_rdr_pin
aka
http://amazon.com/pin
AHA! figured it out. plugged in ethernet cable, so internet works without having to log into my wifi, then code works one time out of a bunch of tries, then it still wants me to put in that code again for some reason at random times, so i factory reset it, and unplugged the internet, started and it prompted me to join a wifi connection. now it works great, but i took off the parental controls so it wouldn't ask me for my pin (i had fyi changed my pin to 00000 but it only worked every once in a while). thanks for the help guys
Related
When I try to open Samsung Hub it crashes while trying to open and gives me an error message saying that 'this service is not supported in this country'. Samsung Watch On crashes and says that it 'can't detect country, please try again later'. I've tried resetting after force stopping and clearing all app data as instructed by Samsung's "help". It would be odd if this service actually wasn't available in this country especially as they offer that $50 credit for purchasing tablet. I'm wondering if this is an issue that everyone is experiencing or if it's just me.
haterbait said:
When I try to open Samsung Hub it crashes while trying to open and gives me an error message saying that 'this service is not supported in this country'. Samsung Watch On crashes and says that it 'can't detect country, please try again later'. I've tried resetting after force stopping and clearing all app data as instructed by Samsung's "help". It would be odd if this service actually wasn't available in this country especially as they offer that $50 credit for purchasing tablet. I'm wondering if this is an issue that everyone is experiencing or if it's just me.
Click to expand...
Click to collapse
That's weird, they're both working fine for me on my US Note 2014. I have seen a couple of other people report that issue too though, I'm not sure why it's doing it, but most people aren't having those issues.
I would guess that for some reason the tablet doesn't think it is in the US. One place I would start is a close examination of your router and wifi. Do a traceroute and see if you can find any evidence of an IP address outside the US.
jalanjkcarp said:
I would guess that for some reason the tablet doesn't think it is in the US. One place I would start is a close examination of your router and wifi. Do a traceroute and see if you can find any evidence of an IP address outside the US.
Click to expand...
Click to collapse
So, I tried a traceroute, something I've never done before, and it shows my connection jump all around the world practically. If this was the reason for the apps to fail to recognize my country, what, if anything, could I do to fix it? Thanks for the help.
haterbait said:
So, I tried a traceroute, something I've never done before, and it shows my connection jump all around the world practically. If this was the reason for the apps to fail to recognize my country, what, if anything, could I do to fix it? Thanks for the help.
Click to expand...
Click to collapse
Can you post some traceroutes? Do sites like Yahoo, Google and Comcast.
Also can you get into your router configuration settings and see what time zone the router is set to?
californiarailroader said:
Can you post some traceroutes? Do sites like Yahoo, Google and Comcast.
Click to expand...
Click to collapse
You might have to baby step with me a bit here. Previously, I just went to a traceroute website and typed google.com into their search box. It gave me a list of IP locations and showed a map with a physical route on it. It appeared to jump all over the place, between the US, where I am, and somewhere in Europe. Just now, I did it again and the route seemed to stay within the US. It should be the same info I get regardless of which device I use to perform this, right?
jalanjkcarp said:
Also can you get into your router configuration settings and see what time zone the router is set to?
Click to expand...
Click to collapse
The time zone was wrong, but after changing it to the correct time zone, the issue persisted. Is there another setting I need to change? Thanks to the both of you. Samsung hasn't been especially helpful here. They had me clear the app data, confirm the time zone on the tablet, and even a factory reset. Didn't help. I still need to try connecting using another Internet connection than my own, once I get some more free time!
I live outside the US. Got a new aftv from a friend in the US. Set up smart dns, created US Amazon account and filled it with gift card $.
When aftv starts it connects to my wifi and then presents me with a screen where I have to register.
It will not accept my US amazon account... And the smart DNS does not appear to help in any way. (It is working for other services like Netflix etc).
Since I am stuck in the Registration screen there is no other options/choises available to me.
Is there a way out of this situation? Is there a way to skip the Registration?
I can only try to help with advice on how I got past the annoying registration.
Maybe setup a native account from your location,then forward or send all of the gift card $ to it.
Maybe working as gift cards,you could give them to yourself as if you are another person?
Other new buyers of Fire TV,feel free to try this method below if you can't get a card as soon as you'd like to.
I used a generated dummy card value to get past the one irratating part.
(I didn't/don't have a card,nor can I get one without going through too much trouble)
I don't remember where I found the site that automatically generates them for use,but I hope you too,can find one that works.
IMHO,the Fire TV setup sucks!
When I first got a Sony NSZ-GS7 last year,it did not require a card in order to get past the setup screen.
..
Call Amazon customer support and tell them you can't login on your Fire TV. They'll have you go through a few troubleshooting steps. Once you get to the part where you login, just tell them you're putting in the correct email/password but it says your login is incorrect. Eventually they will try to log you in from their end using the device's serial number. Once they log you in, you'll be able to restart the Fire TV and it will go straight to the home screen.
On a side note, do you trust the person you bought the Fire TV from? I ask because not being able to login, even though the account is valid, is the symptom of a host-file-soft-bricked Fire TV. This happens when the Fire TV is factory reset with a modified host file that is set to block/redirect amazon's servers. There is no way to fix this, as far as I know.
retroben said:
I can only try to help with advice on how I got past the annoying registration.
Maybe setup a native account from your location,then forward or send all of the gift card $ to it.
Maybe working as gift cards,you could give them to yourself as if you are another person?
Other new buyers of Fire TV,feel free to try this method below if you can't get a card as soon as you'd like to.
I used a generated dummy card value to get past the one irratating part.
(I didn't/don't have a card,nor can I get one without going through too much trouble)
I don't remember where I found the site that automatically generates them for use,but I hope you too,can find one that works.
IMHO,the Fire TV setup sucks!
When I first got a Sony NSZ-GS7 last year,it did not require a card in order to get past the setup screen.
Click to expand...
Click to collapse
I have tried sending gift card from my local account to the new US account.It does not work.
I have tried to setting it up with generated US Diners and Visa cards etc. It does not work either.
Amazon has locked down their device pretty well...
I have alerted customer support.
thesheep70 said:
I have tried sending gift card from my local account to the new US account.It does not work.
I have tried to setting it up with generated US Diners and Visa cards etc. It does not work either.
Amazon has locked down their device pretty well...
I have alerted customer support.
Click to expand...
Click to collapse
i setup a few new accounts from canada right on the FTV on different occasions, they dont ask for a CC at all.. and everything works.. your missing something simple.
Hello,
Even though I ordered a Fire TV from my amazon account, it was delivered to me without registration. Upon boot, it guides me to configure the network and says that the configuration was successful and then I get to the Registration step.
After providing my email and password, it fails me with message "Sign-in failed. please verify your email and password and try again" even tough I am using exactly the same credentials that I used today to login on the website.
I attempted many times, with many reboots, to no avail. I even tried to create another account using the device, instead of using the one I already have, and although the account was in fact created (I can logon to it on the website) the dreaded "Sign-in failed" message showed again.
Any clues?
vitorcd said:
Hello,
Even though I ordered a Fire TV from my amazon account, it was delivered to me without registration. Upon boot, it guides me to configure the network and says that the configuration was successful and then I get to the Registration step.
After providing my email and password, it fails me with message "Sign-in failed. please verify your email and password and try again" even tough I am using exactly the same credentials that I used today to login on the website.
I attempted many times, with many reboots, to no avail. I even tried to create another account using the device, instead of using the one I already have, and although the account was in fact created (I can logon to it on the website) the dreaded "Sign-in failed" message showed again.
Any clues?
Click to expand...
Click to collapse
When this happens from other retailers it is often the device was not scanned properly before being sold/ship, it's possible Amazon did the same thing. Contact their customer support.
kairnage said:
When this happens from other retailers it is often the device was not scanned properly before being sold/ship, it's possible Amazon did the same thing. Contact their customer support.
Click to expand...
Click to collapse
In fact I had contacted the customer support before posting. But since I bought the Fire TV on a trip to the USA and now I am back to my country, I can't get a replacement device, as customer support suggested at first. My only option is to ship it back to Amazon to get a refund.
If I could somehow fix it, I would prefer to keep the device over getting a refund :/ But it seems I'm out of luck.
Cheers!
Maybe it's failing because it sees you are outside of the US. Try vpn to the US on your router the sign in.
{ParanoiA} said:
Maybe it's failing because it sees you are outside of the US. Try vpn to the US on your router the sign in.
Click to expand...
Click to collapse
Thanks for the suggestion. After configuring the VPN on my router, I checked that my IP was appearing as if I was in the USA, and that I could indeed stream Amazon Instant Video on my PC. But unfortunately it had no effect on the Fire TV. I turned it on several times and attempted to login, but it keeps showing me the "Sign-in failed" message.
vitorcd said:
Thanks for the suggestion. After configuring the VPN on my router, I checked that my IP was appearing as if I was in the USA, and that I could indeed stream Amazon Instant Video on my PC. But unfortunately it had no effect on the Fire TV. I turned it on several times and attempted to login, but it keeps showing me the "Sign-in failed" message.
Click to expand...
Click to collapse
I have the same problem, the weird thing is I have two of the Fire TVs, one works fine the other never lets me login. I bought one from a Best Buy store and the second from a Best Buy vending machine, the vending machine one has never let me log in...
3416
cdnbiker said:
I have the same problem, the weird thing is I have two of the Fire TVs, one works fine the other never lets me login. I bought one from a Best Buy store and the second from a Best Buy vending machine, the vending machine one has never let me log in...
Click to expand...
Click to collapse
I feel your pain.
Just for completeness sake: I also attempted the factory reset procedure using a USB keyboard, but it didn't change a thing.
Maybe someone already found a solution? Have the same problem.
According Support the unit can not be assigned to my account.
regards
If you have firs-ta-g7g.amazon.com blocked in your router or DNS, the Fire TV will fail to register/sign in. I mention it because in the early days it was thought this domain was used to update, so some people blocked it.
In my router nothing is blocked.
Gesendet von meinem SM-N9005 mit Tapatalk
vitorcd said:
I feel your pain.
Just for completeness sake: I also attempted the factory reset procedure using a USB keyboard, but it didn't change a thing.
Click to expand...
Click to collapse
did you solve this, i have the same problem?
showfotos said:
did you solve this, i have the same problem?
Click to expand...
Click to collapse
Unfortunately no. I had it returned for a refund after giving up hope that I would be able to solve the issue. I didn't have the option of replacing it since I don't live in the USA.
showfotos said:
did you solve this, i have the same problem?
Click to expand...
Click to collapse
After about 7 chats, calls, e-mails with Amazon support they finally fixed it for me. I had to give them my MAC address, they opened an internal ticket and a few hours later they e-mailed me to try it again and it worked.
cdnbiker said:
After about 7 chats, calls, e-mails with Amazon support they finally fixed it for me. I had to give them my MAC address, they opened an internal ticket and a few hours later they e-mailed me to try it again and it worked.
Click to expand...
Click to collapse
wow all it took was one call for me,I had pre-ordered mine. though I did have to go through three tiers of techs before one new how to fix it. all he asked was for serial # she saw right away it was sent to me without being scanned out.
deleted
Hey guys... So I got a amazon fire stick cheap from someone... And it worked fine... But all a sudden it seems to have reset, and is now not logging into any of my amazon accounts. Keeps saying cannot verify.
Is there some kind of security feature where a fire stick can be deactivated from amazon or something.. ?
Any advice how to get around this...? It asks to connect to WiFi which it does fine... Then add amazon account... Which then it keeps failing to verify.
Sent from my Nexus 5
Are you blocking any domains in your router? If so you may have issue connecting to Amazon.
Just got today same issue
Any resolutions on this issue....?
{ParanoiA} said:
Are you blocking any domains in your router? If so you may have issue connecting to Amazon.
Click to expand...
Click to collapse
No I'm not blocking anything... I had just side loaded xmbx and some other apps earlier... It was working fine then... All a sudden it just stopped.
Does amazon block devices in any scenario?
Sent from my Nexus 5
Try logging into you Amazon account and see what devices you have registered on there. If the stick Is still registered then try un-registering it. Then try sign in again on stick
I have an Amazon Fire stick it was working fine . Then all of a sudden when trying to go back in it asks me if I have an account or need to create one. As we bought it for $80 and had kodi we don't have an account and don't want to register because we never had to before. Please help
Jjhollins said:
I have an Amazon Fire stick it was working fine . Then all of a sudden when trying to go back in it asks me if I have an account or need to create one. As we bought it for $80 and had kodi we don't have an account and don't want to register because we never had to before. Please help
Click to expand...
Click to collapse
Who ever sold it to you probably had it logged in under their account. Either they removed that device from their account, or it was pushed out by them registering new devices. An amazon account is required.
my firestick was working fine. now is asking me to sign in or create account. how can i get it bak to normal??
savila106 said:
my firestick was working fine. now is asking me to sign in or create account. how can i get it bak to normal??
Click to expand...
Click to collapse
Read post #7 of this thread...
bought my fire stick from bestbuy and it wont let me register keeps saying enter whats in the challenge????
savila106 said:
my firestick was working fine. now is asking me to sign in or create account. how can i get it bak to normal??
Click to expand...
Click to collapse
Did you ever get your Amazon Fire Stick to work? I've had my firestick for quite awhile now and all of a sudden it stopped working. It doesn't seem to recognize my Amazon ID or password. Is there a way to get past that and maybe just reset the setting and start all fresh? Anyone have any suggestions on how to get it to work again? Thanks...
Go to Amazon.com and check if your device is still registered if so delete it and th
2rozzi said:
Did you ever get your Amazon Fire Stick to work? I've had my firestick for quite awhile now and all of a sudden it stopped working. It doesn't seem to recognize my Amazon ID or password. Is there a way to get past that and maybe just reset the setting and start all fresh? Anyone have any suggestions on how to get it to work again? Thanks...
Click to expand...
Click to collapse
Go to Amazon.com and check if your device is still registered. if so delete it and try to login.
If it still doesn't work contact official amazon support for help, they are very helpful
.
Having the same problem with them asking me to register an account i don't mind but why in the blue hell do they wan my credit card number that was where i stopped and said no !
I had the same issue when I called and they said that was the Fire Sticks I had were reported lost or stolen and has been blacklisted. Their tech support team was able to unblacklist them and I had to do a factory reset.
My firestick is not allowing me register it keep going back asking for email address and password. I am allowed to go My Amazon website with the email and password but not on the firestick. What am I doing wrong?
Help please
tmmcbots said:
I had the same issue when I called and they said that was the Fire Sticks I had were reported lost or stolen and has been blacklisted. Their tech support team was able to unblacklist them and I had to do a factory reset.
Click to expand...
Click to collapse
Hey similar issue .... I bought from OLX ( second hand) same issue this device was registered under lost and stolen. Can you please help how to proceed. The call center guys said it can't be unbacklist. Any leads who can assist here please.:crying:
I l
Hello guys and girls,
I've been using the unofficial Amazon Video app (the one pulled from a Sony TV that's been floating around) for a while now and it worked pretty much OK (except for the functions triggered by the 4 coloured buttons).
But, because the update to Nougat, I decided to ditch the old app and use the one included with the update. Until my wife pointed out some obvious problems:
1. When the Shield goes to sleep (like when pausing the movie to go pop some more corn) the new Amazon Video app is closed. Restarting the movie implies restarting the app and navigate to the movie again. This was not the case with the unofficial app.
2. When restarting the movie, it is rewinded some 30 - 60 seconds, which is a little too much, especially when you've just seen that part 5 minutes earlier. This was not the case with the unofficial app.
3. The parental control seems to be active this time around. For example some episodes of Two and a half men need the pin code every time they are started and restarted. Problem is that we wouldn't need this feature at all, but cannot be disabled. Again, not the case with the unofficial app.
Have you noticed these quirks? Are they annoying to you too?
Sadly the old thread seems to have been deleted so I cannot recover the unofficial Amazon Prime Video app...
Wish you a great day!
I can't even get my Amazon Video app to load. I just get error message 1066 (this one) and all I can do is go back to the home screen
Amazon CS just denied that the Shield TV supports Amazon Video and Manuel Guzman from Nvidia can't pick up my error feedback, so no help really.
Andy4Shurr said:
I can't even get my Amazon Video app to load. I just get error message 1066 (this one) and all I can do is go back to the home screen
Amazon CS just denied that the Shield TV supports Amazon Video and Manuel Guzman from Nvidia can't pick up my error feedback, so no help really.
Click to expand...
Click to collapse
Just outta interest... And as I ran... (Well more like scatterbrained), also running into this Problem with Amazon. I would ask if your not running some kind of Proxy Service \ VPN App?
I happen to be currently using Keep Solids VPN, as it was One of the first such Apps to have appeared in the TV PlayStore. It worked better under Lollipop. But, I suspect the quriks with Nougat will improve a bit further down the road.
The uphsot of all this is, is if I forget to turn this Service back off again latter on, when I want to browe a bit on the Amazon App. It runs into nearly the same conditions such as you've described. Save being very, very lagy, and slow. When it actually does try to do something other than landing on a Black Screen.
I am using no proxy or VPN. There's no need for one or the other with the German Amazon Prime Video.
Ichijoe said:
Just outta interest... And as I ran... (Well more like scatterbrained), also running into this Problem with Amazon. I would ask if your not running some kind of Proxy Service \ VPN App?
I happen to be currently using Keep Solids VPN, as it was One of the first such Apps to have appeared in the TV PlayStore. It worked better under Lollipop. But, I suspect the quriks with Nougat will improve a bit further down the road.
The uphsot of all this is, is if I forget to turn this Service back off again latter on, when I want to browe a bit on the Amazon App. It runs into nearly the same conditions such as you've described. Save being very, very lagy, and slow. When it actually does try to do something other than landing on a Black Screen.
Click to expand...
Click to collapse
I do have VPN Unlimited installed but as I'm in the UK I have it disabled for Amazon Video as it's not needed.
Humm odd I'm from Germany (w/German Amazon), but am using VPN Unlimited, to purloin such Services, such as the BBC iPlayer, and as many US Catch-up Services that do NOT require a Cable Sub Login, to access it. Everything is working more or less.
Like I said sometimes I forget that I have it enabled to watch say iPlayer, than shut it down to play some Game or other. Than decide I go watch Some Top Gear um.. The Grand Tour, only to wonder what the heck was wrong with Amazon, and why it wouldn't load up, or if it did manage to load up. Why it would just sit and spin, till it timed out, with some Error. Which was near enough to the Ops Error Code. But I can't say if it was that very exact Code, or not.
It's about this time when I remember that I did in fact still have my VPN turned on. Once I go to the VPN Unlimited App, and then proceed to turn it back off again. It's at that moment when Amazon starts working for me again.
Ichijoe said:
Humm odd I'm from Germany (w/German Amazon), but am using VPN Unlimited, to purloin such Services, such as the BBC iPlayer, and as many US Catch-up Services that do NOT require a Cable Sub Login, to access it. Everything is working more or less.
Like I said sometimes I forget that I have it enabled to watch say iPlayer, than shut it down to play some Game or other. Than decide I go watch Some Top Gear um.. The Grand Tour, only to wonder what the heck was wrong with Amazon, and why it wouldn't load up, or if it did manage to load up. Why it would just sit and spin, till it timed out, with some Error. Which was near enough to the Ops Error Code. But I can't say if it was that very exact Code, or not.
It's about this time when I remember that I did in fact still have my VPN turned on. Once I go to the VPN Unlimited App, and then proceed to turn it back off again. It's at that moment when Amazon starts working for me again.
Click to expand...
Click to collapse
It wasn't my VPN as I was disconnecting that but you got me thinking... I had a DNS service that I set up ages ago (and in fact don't even use) but it was still set in my static IP configuration in network settings!! I reset my network back to dhcp and it works now so THANK YOU so much. Amazon CS were useless and the the error message didn't tell me much at all.