[Q] No audio in phone but Skype/Viber OK? - Galaxy Note II Q&A, Help & Troubleshooting

I've got a head scratcher that I can't fix. I can't hear anything in calls and the other end can't hear me. My speaker and mic work perfectly in all other applications - I can record video and hear the audio in that, I can make and receive calls in Skype and Viber and the speaker and mic work flawlessly in both but the standard phone just doesn't work. I hear the rising been after dialling and then nothing - I can't hear it ringing and can't hear anything once it is answere and the other end don't hear me.
Phone was totally stock (not even rooted) when this first happened and I figured I'd fix it through a new rom so I rooted and first one I tried was an old familiar ARHD (I'd used the equivalent on my last phone) and it was odd as I think that seemed to fix it for the first test call and then stopped again. This seemed to be an oddity as no other rom I've tried even worked once.
I figured something Samsung was still updating after the install and causing the problem so next I tried Cyanogen 11 - didn't work even once. Tried Cyanogen 10.1.3, same thing. Just tried the AOSB rom and still the same thing...
Really not sure what to do now - any ideas?
Thanks,
DF

Hi,
Custom ROMs can be difficult and might be a source of the issue itself. Since your issue was present before installing the custom ROM, we might be able to assist. Please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch.
dannyfranks76 said:
I've got a head scratcher that I can't fix. I can't hear anything in calls and the other end can't hear me. My speaker and mic work perfectly in all other applications - I can record video and hear the audio in that, I can make and receive calls in Skype and Viber and the speaker and mic work flawlessly in both but the standard phone just doesn't work. I hear the rising been after dialling and then nothing - I can't hear it ringing and can't hear anything once it is answere and the other end don't hear me.
Phone was totally stock (not even rooted) when this first happened and I figured I'd fix it through a new rom so I rooted and first one I tried was an old familiar ARHD (I'd used the equivalent on my last phone) and it was odd as I think that seemed to fix it for the first test call and then stopped again. This seemed to be an oddity as no other rom I've tried even worked once.
I figured something Samsung was still updating after the install and causing the problem so next I tried Cyanogen 11 - didn't work even once. Tried Cyanogen 10.1.3, same thing. Just tried the AOSB rom and still the same thing...
Really not sure what to do now - any ideas?
Thanks,
DF
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Click to collapse

Viber Team said:
Hi,
Custom ROMs can be difficult and might be a source of the issue itself. Since your issue was present before installing the custom ROM, we might be able to assist. Please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch.
Click to expand...
Click to collapse
Hi,
Thanks for the offer of help but Viber actually works perfectly - it's just the built in phone that stopped working. Unfortunately GiffGaff don't seem to support Viber In for all calls otherwise I would just enable that and not worry about the normal phone not working...
Thanks,
DF

Related

[Q] Any KitKat ROM w/o speaker problem ?

Is there any kikkat rom available for lg-g-pro without "speaker issue" ?
Let me explain: when i make a call and bring the phone to my ear the speaker mutes. Also there are some posts with the same issue in Viber.
I've tried several CM-bases roms (10.2, 11) and all of them have the speaker problem in Skype.
Any suggestions ? Stock looks awful after glossy KK =(
plz suggest me a perfect custom rom kitkat based im doing it for the first time i need advice
Have you tried the CandyKat rom? Its very good.. and I dont see it has any problem with sound..
mandarjoshiin said:
Have you tried the CandyKat rom? Its very good.. and I dont see it has any problem with sound..
Click to expand...
Click to collapse
that's odd because skype runs with no problems, but i'm getting speaker/mic problems with regular calls when headphones plugged in, and with CSipSimple app.
Thanks for help anyway.
UvarovG said:
that's odd because skype runs with no problems, but i'm getting speaker/mic problems with regular calls when headphones plugged in, and with CSipSimple app.
Thanks for help anyway.
Click to expand...
Click to collapse
I'm still fighting the in call low-volume mic problem as well. Apparently is not uncommon among other cm11 builds. I have yet to find a rom where its working properly. I tried downloading a few sound recorder apps and they record mic volume just fine - so it appears to be constrained to in call usage.
I also tried modifying an xml doc at the system level, as some had success on the nexus 4 with the same issue, but no luck for me.

People with Headset volume issues after flashing

Can I get a show of hands for the amount of people who have this issue. I've tried numerous 4.3 & 4.4 roms and the e950tmobile fix and I still have the same issue. I can hear them, but they can't hear me. I'm trying to figure out if its limited to me or a small group of users. I'm so tempted to go back to stock and wait for the official 4.4 update.
I have what may be the same issue using T-mobile. If I use a 4.4 ROM with the handset mic, my voice fades in and out and is quite garbled. People describe it as sounding like I'm underwater. The behavior is somewhat different based on the ROM as follows:
4.3 ROM - no handset voice at all
most 4.4 ROMs - no handset voice without the Tmobile Kitkat fix. With the fix, voice using handset mic is as described above
ROMs based on stock - handset mic works fine.
Based on a little experimentation, I think the issue is the noice canceling mic on the top of the phone not being set up correctly by the ROM. If I block the small hole on the top of the phone, voice from the handset clears up somewhat, but is still very faint.
I think disabling the noice canceling mic may fix the the problem, but I haven't found a way to do it yet.
You can count me among those with volume issues on the AT&T E980. The only ROM I could count on was SlimBean, and thanks to recovery issues I can't even get back to that anymore. So I'm back to stock and hoping that we actually see an update to KitKat.
EdgarSnyder said:
You can count me among those with volume issues on the AT&T E980. The only ROM I could count on was SlimBean, and thanks to recovery issues I can't even get back to that anymore. So I'm back to stock and hoping that we actually see an update to KitKat.
Click to expand...
Click to collapse
Was it difficult to go back to stock?
CowboyNexus said:
I have what may be the same issue using T-mobile. If I use a 4.4 ROM with the handset mic, my voice fades in and out and is quite garbled. People describe it as sounding like I'm underwater. The behavior is somewhat different based on the ROM as follows:
4.3 ROM - no handset voice at all
most 4.4 ROMs - no handset voice without the Tmobile Kitkat fix. With the fix, voice using handset mic is as described above
ROMs based on stock - handset mic works fine.
Based on a little experimentation, I think the issue is the noice canceling mic on the top of the phone not being set up correctly by the ROM. If I block the small hole on the top of the phone, voice from the handset clears up somewhat, but is still very faint.
I think disabling the noice canceling mic may fix the the problem, but I haven't found a way to do it yet.
Click to expand...
Click to collapse
Which Rom are you currently running?
walkerl said:
Which Rom are you currently running?
Click to expand...
Click to collapse
I'm currently running the V5 version of this:
http://forum.xda-developers.com/showthread.php?t=2462453
But apparently, I had the same issue last night on this ROM. I received a couple of calls where people kept saying they couldn't hear me. I tested it this morning against voicemail, and the same garbled voice was back. I rebooted the phone and it cleared up.
Still think it's the noise canceling mic and would love to be able to disable it.
CowboyNexus said:
I'm currently running the V5 version of this:
http://forum.xda-developers.com/showthread.php?t=2462453
But apparently, I had the same issue last night on this ROM. I received a couple of calls where people kept saying they couldn't hear me. I tested it this morning against voicemail, and the same garbled voice was back. I rebooted the phone and it cleared up.
Still think it's the noise canceling mic and would love to be able to disable it.
Click to expand...
Click to collapse
I bet it a quick fix...but I have no idea how to fix it.
walkerl said:
Was it difficult to go back to stock?
Click to expand...
Click to collapse
It's not too bad, just follow the directions closely (I think they're in the general section). After having done it so many times recently, I don't need to look at them anymore. Although it was difficult to go back to stock after having used Slim for so long!

hangouts dialer problems mic not working end call speaker not working

hangouts dialer problems mic not working end call speaker not working
Hi,
I have a couple android phones and hangouts dialer works just fine on my rooted htc evo 3d. The galaxy s3 sprint phone has problems with hangouts dialer that maybe some one can help me with.
The microphone is not working again. Last time I did an update it stopped working so I uninstalled and reinstalled and it started working again. Today it will not work again and I tried reinstalling the app but it did not work.
The speakerphone and end call button will not work on the galaxy s3 sprint phone. when I select these items it takes me back to the main dialer page showing an ongoing call. I can not hang up and I have to shutdown the phone to end call. If I have bluetooth connected these end call and speakerphone buttons will work though.
Does anyone know what the problem is with the galaxy s3 on hangouts dialer? Maybe I should just stick to HTC phones for now on?
Same problem here. Only fix so far is using a Touchwiz ROM. Lame. Hopefully someone fixes this. Stay vocal and talk to the devs. Ive been trying to sort this out all month. No one is of much help, honestly.
STAY VOCAL.
totbl said:
Same problem here. Only fix so far is using a Touchwiz ROM. Lame. Hopefully someone fixes this. Stay vocal and talk to the devs. Ive been trying to sort this out all month. No one is of much help, honestly.
STAY VOCAL.
Click to expand...
Click to collapse
I have the same problem. No one can hear me when I call them on google hangouts with out bluetooth. If I used a wired headset they still cant hear me. They can only hear me if I use bluetooth
customromlover said:
I have the same problem. No one can hear me when I call them on google hangouts with out bluetooth. If I used a wired headset they still cant hear me. They can only hear me if I use bluetooth
Click to expand...
Click to collapse
on the latest CM11 and 12.1 (unsupported) I found that it activates the microphone on the TOP of the phone, rather than at the bottom. Not sure how to swap it around. Had to go back to stock

[Q] Call and reception issue

Hello!
I have an unusual problem with my Note 2
Few days ago I tried to make a call but I couldn't - I heard the Note's sound that the call started but I heard no ringing. When a person picks up, I don't hear them and they don't hear me. When I hang up and redial, phone loses reception completely.
I thought that it is maybe an issue with mic and speaker, however Viber calls work fine. It is not an issue with SIM, it works fine in other phones.
I am running completely unrooted, never touched stock ROM.
I tried a factory reset and it didn't help.
Could anyone help me what this is and how can I fix it? Thanks!
JavaJunkay said:
Hello!
I have an unusual problem with my Note 2
Few days ago I tried to make a call but I couldn't - I heard the Note's sound that the call started but I heard no ringing. When a person picks up, I don't hear them and they don't hear me. When I hang up and redial, phone loses reception completely.
I thought that it is maybe an issue with mic and speaker, however Viber calls work fine. It is not an issue with SIM, it works fine in other phones.
I am running completely unrooted, never touched stock ROM.
I tried a factory reset and it didn't help.
Could anyone help me what this is and how can I fix it? Thanks!
Click to expand...
Click to collapse
flash modem and see if sth changes

Main Microphone not working on phone calls! HELP

When i call, people hear me really distant and distorted, if i tap with my finger they can hear the sound. When i use a voice recorder app and set secondary microphone it records fine the audio, and with main microphone if i scream near the lowergrill it records low volume voice. Already tried reinstalling OS, from CM12 to lollipop stock firmware, Problem persists.
What else can i do? i used to have CM12 with no microphone issues for many months and suddenly it happened.
Please help me, a phone where i can't talk is not a phone. I CANT FIND any fix in the web for this, and in my country we have useless techs. so it's up to me and the web...
litoid said:
When i call, people hear me really distant and distorted, if i tap with my finger they can hear the sound. When i use a voice recorder app and set secondary microphone it records fine the audio, and with main microphone if i scream near the lowergrill it records low volume voice. Already tried reinstalling OS, from CM12 to lollipop stock firmware, Problem persists.
What else can i do? i used to have CM12 with no microphone issues for many months and suddenly it happened.
Please help me, a phone where i can't talk is not a phone. I CANT FIND any fix in the web for this, and in my country we have useless techs. so it's up to me and the web...
Click to expand...
Click to collapse
Try putting a stock build back on.
Didgesteve said:
Try putting a stock build back on.
Click to expand...
Click to collapse
He's already said he's put stock firmware back on.
Try to go into the service menu and do the microphone test.
(To get into the service get your phone dialpad up and type in *#*#7378423#*#* and select the appropriate text)
p.s. *#*#7378423#*#* corresponds to *#*#SERVICE#*#*
p.s. *#*#7378423#*#* corresponds to *#*#SERVICE#*#*
Click to expand...
Click to collapse
------------------------------------------------------------------------------
I was just wondering this yesterday, thanks for the extra data.
And yes, already tried that. Secondary microphone records fine but the main doesn't.
Weird that if i use Whatsapp Voice send it does Ok. phone calls are the real issue and the most important though..
there should be a work around for making secondary work for phone calls;
anyways... SIM card is possible to be damaged so that only phone calls are bad? GSM, LTE, g3/g4.. I'm up for any clues about this.
And no more replies... Guess it's over. :\
hi. did you solve the problem. i have the same problem, and i dont know how to solve it
tomislav2403 said:
hi. did you solve the problem. i have the same problem, and i dont know how to solve it
Click to expand...
Click to collapse
I sent my phone to a technician and they changed the microphone; or so they said. it works now. But another drop made my camera to fail and they said even changing it won't work.
Is this true? :\

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