[Q] Wifi is connected but no traffic, WTF? - One (M8) Q&A, Help & Troubleshooting

I thought at first my router was having issues, but that is not the case. I have confirmed zero router issues by using 3 laptops and 2 other phones (Samsung units) to connect to anything I want.
If I connect using my M8 (Verizon), it connects with no issue but I have no real internet connection. The signal strength is -40 so that is not the issue.
I have tried multiple restarts, multiple networks, and multiple SSID's. I even tried forcing it to 2.4 or 5 Ghz and nothing at all seems to work.
Is this a known issue? I am coming from a long line of Samsung stuff so I am not up to speed on the quirks with HTC stuff. Your assistance is appreciated!

ssnapier said:
I thought at first my router was having issues, but that is not the case. I have confirmed zero router issues by using 3 laptops and 2 other phones (Samsung units) to connect to anything I want.
If I connect using my M8 (Verizon), it connects with no issue but I have no real internet connection. The signal strength is -40 so that is not the issue.
I have tried multiple restarts, multiple networks, and multiple SSID's. I even tried forcing it to 2.4 or 5 Ghz and nothing at all seems to work.
Is this a known issue? I am coming from a long line of Samsung stuff so I am not up to speed on the quirks with HTC stuff. Your assistance is appreciated!
Click to expand...
Click to collapse
Stock, custom ROM, etc?

This is a stock ROM with weaksauce root and nothing else.

Ok, so I just connected to the wifi at my office and it appears to be working just fine, but it took about 15 minutes form my phone to recognize that the network even existed.

I am pretty sure this phone is just a piece of crap. About 2 hours after my last post it started doing the same thing (at work). I just got home and did a 100% fresh reset of both my router and my phone to eliminate any possible configuration issues and it shows that it is connected on the phone, but the router is not seeing that it is connected... how the hell does that work?

ssnapier said:
I am pretty sure this phone is just a piece of crap. About 2 hours after my last post it started doing the same thing (at work). I just got home and did a 100% fresh reset of both my router and my phone to eliminate any possible configuration issues and it shows that it is connected on the phone, but the router is not seeing that it is connected... how the hell does that work?
Click to expand...
Click to collapse
Since you've determined its a piece of crap, sell it and get yourself a iPhone. Why bother trying to get it to work.

When you connect to your router what details does it give in the phone WiFi settings for that connection?
Also which router do you use?

Related

wireless issues (intermittent)

anyone got weird intermittent wireless issues?
Every now on then, and then seemingly only on some apps, wireless network connectivity will come to a crawl and / or seemingly stop completely. Apps time out etc. but I know the network is fine as my flatmate's galaxy nexus / my laptop remain fine. The most common culprit is the play store. I turn off wireless and go on HSPA, wait a while, go back to wireless, all good.
Also, once I had to kill chrome beta to fix it.
What gives?
I am having some minor wifi issues too, but i think they are slightly different from wintermute's problem.
Both my wifes and my One X won't reconnect to our wifi after returning to the house. The only way I have been able to get them to re-connect is to reboot the router.
The One X's try to reconnect appear to, then instantly disconnect and just keep cycling. Turning the wifi off and on doesn't seem to help.
Our Asus transformer and the laptop don't seem to have any issues if taken out of wifi range and then moved back in.
wintermute000 said:
anyone got weird intermittent wireless issues?
Every now on then, and then seemingly only on some apps, wireless network connectivity will come to a crawl and / or seemingly stop completely. Apps time out etc. but I know the network is fine as my flatmate's galaxy nexus / my laptop remain fine. The most common culprit is the play store. I turn off wireless and go on HSPA, wait a while, go back to wireless, all good.
Also, once I had to kill chrome beta to fix it.
What gives?
Click to expand...
Click to collapse
Hi there's a few forum posts about this. A number of us has had this issue...the One X would not have good WiFi speeds, or would completely stop whereas all other WiFi enabled devices on the same network at the same time would be fine. A reboot of the router seems to fix this for most of us. Doesn't quite make sense why the One X would be affected by a wifi issue but not other devices, but seems to do the trick for most people. Its been 7 days now since I had my One X, and since rebooting the router, the wifi issues have not returned.
I'm a cisco tech in real life and trust me its not my wireless setup... proof is that all other droids work fine (my old nexus, atrix my flatmate's galaxy nexus etc.) unless there is some super esoteric setting that the HTC one requires
having said that I have rebooted my WAP a couple of times (in addition to tweaking my router a bit re: IOS firewall, some tcp-mss tweaks I was using etc.) and it does seem better. Still at a loss to understand why no other device has any issues except for this
I'm seeing wifi drop and reconnect all the time on my One X.
Signal strength isn't an issue, I'm sat 3m from the AP however their are lots of wifi networks in this building so could be an issue with interference...
I don't have any issues with my laptop or old Desire on this wifi..
I see the same issues at the office but again their are lots of wifi networks at that location too...
Tom
Hi there,
I had a problem with my HOX and my German Fritzbox Router...it would connect, but then not letting any data through...and then even disable the whole WiFi signal so that my laptop, ps3 and Samsung Tab did not get a connection anymore...reset of the Fritzbox was necessary....loads of HOX user reported the issue in a German forum, and one suggested to set the WLAN signal from b+g+n 2.4 to only b+g 2.4 and voila....problem has disappeared...price is that connex max at 54 Mbits now...but I can live with that...try it...maybe it solves some people's WiFi issues...until someone or HTC themselves figure out a working solution with a full wireless n support...
Sent from my HTC One X using xda premium
I am experiencing the same issues but with the one s, not the WIFI ones the actual network stops all of a sudden and usually within 1 minute comes back.
It happens about once a day.
The only real problem I have is with the WLAN stick which I use on my pc as hotspot. My Phone connects but after a few minutes I have to restart WLAN on phone so it works again. With the router at my parents home (Fritz-Box) I dont have this problem. I use connectify lite on my pc. With the built-in hotspot in windows 7 it just wont work out. Maybe someone else have this kind of issue and knows a solution.
I have the same problem at home and at work.
Disabling WiFi-N on the AP fixes the problem.
At the office we have Netgear WNAP210 and at home I have a Draytec Vigor 2710VDn
Can't quote xda app giving me invalid thread id error, but I have the same exact issue at work, the linksys wag120n router I use as wap, connected to a net gear router, most times when the phone disconnects, and only the hox, it takes down the internet for even those pcs connected directly to the net gear router, strangely I only need to reboot the linksys router to get things working again.... Weird.
I think the hox is doing something, like sending repeated dhcp requests (as in a bug on hox) and taking out the dhcp server. Although of course various routers would behave differently to this. My home network is fine. Not affected ever.
Sent from my HTC One X using xda app-developers app
wintermute000 said:
anyone got weird intermittent wireless issues?
Every now on then, and then seemingly only on some apps, wireless network connectivity will come to a crawl and / or seemingly stop completely. Apps time out etc. but I know the network is fine as my flatmate's galaxy nexus / my laptop remain fine. The most common culprit is the play store. I turn off wireless and go on HSPA, wait a while, go back to wireless, all good.
Also, once I had to kill chrome beta to fix it.
What gives?
Click to expand...
Click to collapse
I got the exact same issue.
+1
Sent from my HTC One X using xda app-developers app

[Q] HTC One & Motorola Surfboard Modem Data Problems

Hey guys,
So I've had my Verizon HTC One for awhile now, and I've yet to really get it to work properly on my home WiFi network, regardless of the ROM or Radios I'm using.
I have a Cable provider at both my house and work, but each location has a different router. At work we use a Edgewater bridge/router combo, and I am able to upload/download and stream SD content okay, but never HD. However, at home on my Motorola Surfboard SBG6580 Modem/Router combo can rarely get things as simple as Google to bring up a search result. I never get a "Connection error" message, just a never-ending loading page. I've scoured the internet, and Motorolas help pages, trying to find any indication of a fix. I've attempted changing wireless settings between 2.4GHz and 5.0GHz, tried every channel available (1 - 11), as well as removing security encryption, firewall, and setting up a Static IP address, and there is no difference.. The odd thing is when I run a Speedtest, I get 10Mbps/1Mbps up/down.
The reason this has become a problem now, is I had a background data glitch and used 12GB's of data last month, resulting in a $200 phone bill (I don't usually go over 4, so I never paid attention to what was going on).
So, my questions are;
A. Has anyone else experienced this issue with the Motorola modems before, as I'm thinking about buying a separate Wireless Router as an option.
B. Is there any known fixes for this problem
I use to have the same Motorola surfboard. I had a few different issues. It would lose connection daily and it was inconsistent. I read up on it and it has several known issues. I sold it and have moved on to a Motorola docsis 3.0 modem and the night hawk router. Not one issue with any phones, tablets, or computers. No issues with htc one or one max.
Have you tried factory resetting your modem/router? Do other wifi device work ok with your router? Does your device work right on other wifi networks (not home or work)?
cmlusco said:
Have you tried factory resetting your modem/router? Do other wifi device work ok with your router? Does your device work right on other wifi networks (not home or work)?
Click to expand...
Click to collapse
I've reset all the settings, both a power cycle, and a hard reset. Doesn't change.
All of my computers, my girlfriends S3, and my sisters Stellar work fine on the network. I don't go many places, so I haven't tested it on any outside networks, but the assumption is it SHOULD (in theory) work on non-Motorola routers considering it functions at my work.
Aldeel said:
I've reset all the settings, both a power cycle, and a hard reset. Doesn't change.
All of my computers, my girlfriends S3, and my sisters Stellar work fine on the network. I don't go many places, so I haven't tested it on any outside networks, but the assumption is it SHOULD (in theory) work on non-Motorola routers considering it functions at my work.
Click to expand...
Click to collapse
Is there any firmware updates for your router. Also have you checked all the WiFi settings on phone and make sure they are default. The most important would be WiFi frequency set to auto. The problem has to be in the router though IMO. If you read around on line you will see many un pleased customers of that particular model. I would stray from Motorola routers to be honest. Even Cisco isn't the quality they used to be. I use an Asus router now and it works great. I have already burned up 2 Cisco usb wireless adapters and a d link and Cisco router. Moving to Asus was the best decision I ever made.
The fact that the phone works fine on other networks, and other devices work fine on your network leads me to believe that neither has a conectivity issue. I find it strange that browser activity is slow/non-existent, but a speed test shows good speed. What did you use to test that speed? Do apps that use the internet work at a normal speed, like the play store? Have you tried a different browser from the market, such as chrome or firefox?
The 6580 is junk. I work for a large ISP whose name begins with c and ends with t. We haven't gotten a decent firmware from moto yet. The firmware we are currently on suffers from all kinds of performance problems. Do yourself a favor and never buy an all in one device again.
Sent from my HTC6600LVW using Tapatalk
dottat said:
The 6580 is junk. I work for a large ISP whose name begins with c and ends with t. We haven't gotten a decent firmware from moto yet. The firmware we are currently on suffers from all kinds of performance problems. Do yourself a favor and never buy an all in one device again.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
I have the [Aeris?] Wireless N gateway from said cable company and it works amazing with all my devices. Upgraded from a 5 year old Airport Extreme N since it's actually cheaper to have home phone I don't even use.
NotATreoFan said:
I have the [Aeris?] Wireless N gateway from said cable company and it works amazing with all my devices. Upgraded from a 5 year old Airport Extreme N since it's actually cheaper to have home phone I don't even use.
Click to expand...
Click to collapse
That's good you have good luck with that model. The Technicolor wg from the same provider is also decent. I'm still a fan of having your modem and router separate. I will keep my blazing speeds from my r7000 using 802.11ac on this phone.
Sent from my HTC6600LVW using Tapatalk
In some situations on my HTC One it has a hard time pulling internet from a wi-fi network when the frequency band is set to Auto. My One plays a lot nicer on Wi-Fi when I manually set it into 2.4ghz or 5ghz.
I just got this same modem and any time I connected my One to the network it would seemingly kill the wireless signal. I had a D-Link wireless router and the TW cable modem previously and I connected fine. My old Inc2 would cause the same issue with the old setup, never sure why it did that.
Anyway, after some searching I found a solution that has worked so far, not sure why, but I changed the LAN IP from the default 192.168.0.1 to .0.2 and no more issues, worth a try.
YMMV

[Q] Wifi issues

Hey guys,
So all of a sudden, my wifi is searching and not connecting in a campus setting. My Samsung Galaxy Note 10.1 2014 is still connected to the same wifi my Note 4 was. I have tried rebooting, removing battery, shutting off and on data and wifi, and airplane mode. Nothing reconnects it. Also tried forgetting all networks since there are 5 when searching for networks it finds and reconnecting to one, still no dice. It's been 4 hours, still can't reconnect. Any ideas?
Dedline said:
Hey guys,
So all of a sudden, my wifi is searching and not connecting in a campus setting. My Samsung Galaxy Note 10.1 2014 is still connected to the same wifi my Note 4 was. I have tried rebooting, removing battery, shutting off and on data and wifi, and airplane mode. Nothing reconnects it. Also tried forgetting all networks since there are 5 when searching for networks it finds and reconnecting to one, still no dice. It's been 4 hours, still can't reconnect. Any ideas?
Click to expand...
Click to collapse
Have you tried to forget the network and then ADD it with + Add Wi-Fi network? I actually had an issue playing with a Galaxy note 10.1 2012 edition, I turned my hotspot (sprint note 4) on and named it the same as our current network (was showing how open networks aren't always the network they say and anybody can create a Starbucks-Guest network.... I used starbucks-guest because I didn't want to put my schools on here). The tablet didn't see the network even after reboots, but when I added the network manually it connected right away. Also was this connecting to the same access points or different ones on the other side of campus?
Yep tried forgetting, re-adding the wifi spot and nothing.
I've been having wifi connection issues since day one of getting this phone.
Not sure if I have the same problem.
But at least once a day, it seems the phone can no longer make a connection to my wifi.
The only solution is to either just power off the phone and restart or do what Sprint asked me to do.
Sprint said to try and reset the network connection information by dialing ##72786#
The phone will power off and then restart do some background stuff and then power off again and restart.
Once that is done, all is fine.
I've never had this happen on any other of my Android devices. I even use a static IP with my phone setup.
And yes, I have tried just using the default of DHCP.
I had thought it was my router (Asus RT-AC68U) which transmits both 2.4ghz and 5ghz. I have both setup and I try to use 5ghz the most.
I did upgrade the router software because I was one version behind, but that did not fix anything.
Also, I had a Sprint femocell in my house (provided for free from Sprint) because I had bad signal issues years ago.. But because this phone uses LTE and now it seems the phone comes with built-in WiFi Calling. (Means instead of using the cellular network it will use my network and ISP to make Sprint calls, all voice and text messages come through normally, it's basically a built-in femocell).
I returned that, whoops still in the box, need to get that mailed out fast.
I'm not sure how widespread this issue is, but I suspect it's bigger that just the two of us here. And if I'm in the wrong thread, please let m know.
Thanks
Rob

Mesh WiFi issues after latest update

My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
I have the same problem with my non-mesh Google Wifi router occasionally. it's annoying.
jtbarnes said:
My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
Click to expand...
Click to collapse
I'm having the same exact problem with my S8+ and my netgear orbi, all was good until about a month ago, and I've tried pretty much everything, and the exclamation point still comes every few minutes. I can't wait to get rid of this phone honestly. And I've had EVERY Samsung phone to date, and this one has given me the most problems by far. I am on my 5th S8+. HURRY NOTE 8!
Running Luma mesh network... Have the same issue on my S8+ after the update...
Definitely due to the update... No issue prior
whelmar said:
Running Luma mesh network... Have the same issue on my S8+ after the update...
Definitely due to the update... No issue prior
Click to expand...
Click to collapse
Had the same issue. Go into developer options and turn on Wi-Fi verbose logging. Fixed it for me. Try it out
jtbarnes said:
My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
Click to expand...
Click to collapse
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
richieandsandy said:
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
Click to expand...
Click to collapse
Seems to help, thanks!!
richieandsandy said:
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
Click to expand...
Click to collapse
Thank you! I just changed that setting. I really hope that works!
Other fix is enabling guest network on your router. It worked for me with Netgear Orbi.
I have an orbi and the above fix didn't quite fix my troubles. After enabling guest mode, then what? Use guest mode? Or does just the act of enabling guest mode change something? Thanks in advance.
Wi-Fi Verbose Logging
Yep! This is a problem the carries and Samsung have chosen to ignore so far. I have the exact same issue with two S8's in my household. Everything, all devices, LG, Apple, HTC, Google, Amazon, PC's, etc., including the S8's worked on our mesh wifi network until the two S8's took on the latest update. After that point neither S8 device would consistently work properly on the mesh network. While all other devices, including a Note 5 and Samsung Smart TV, among a plethora of other devices, continued to work flawlessly. It is definitely tied to the latest update on the S8 devices. I reset the wifi, the phones, etc., including factory resets but that did not solve the problem. Verizon sent 2 replacement phones and we have not allowed the latest update to load on the phones and the replacement phones are working perfectly! The latest software version that screws up mesh wifi connectivity is: NRD90M.G950USQU1AQG4. Beware. So far, neither Verizon or Samsung will acknowledge the issue. Only after hours of trouble shooting and persistence on my part about this issue being a well documented situation in on-line forums did they respond by saying they found one case similar to mine but they did not see this as a wide spread issue. Well, for anyone with a mesh wifi network, this is a big issue and irritating as heck! Come on Samsung! Own up to the issue, support your customers, and fix the problem. The evidence that there is a problem at this point is pretty convincing. All one has to do is go on-line and search the issue and bam, there it is. All somebody at Samsung has to do is take an S8 load the latest update and try it on a mesh wifi network. Really try it that is... It work at first but as soon as the mesh network moves the device to a channel or frequency that is less congested, the device will lose connectivity. Sometimes it is sporadic but eventually it becomes a more persistent problem to the point of uselessness. Either put out a patch or push out the wifi portion prior update for us to revert back to. Don't call us liars and ignore the issue. Hard to achieve customer loyalty and retention with behavior like that. I've already had to muddle through the Note 7 fiasco with the 3 recalls and final discontinuing of the device itself. Samsung, don't leave me hanging again.
UPDATE:
Turning on the Wi-Fi verbose logging did not solve my issue. It seemed to work at first. However, after a few minutes it said it was no longer connected to the web when trying to load some very common url's. However, this time there is no "!" next to the Wi-Fi signal on the S8. It now just stops working. Wish I hadn't let it update on the replacement phone. Again working just fine before the NRD90M.G950USQU1AQG4 update.
Help....anyone!?
dave812 said:
I have an orbi and the above fix didn't quite fix my troubles. After enabling guest mode, then what? Use guest mode? Or does just the act of enabling guest mode change something? Thanks in advance.
Click to expand...
Click to collapse
After enabling guest-network, forget the main SSID and connect to guest-network. If you "allow guest to see each other..." you will be able to see other devices, like printer, Sonos, Roku, etc.
I tried the fix above and did not work for me either. Going back to login in in guest-network.
You can also see this: https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/534/page/12

Anyone else having WiFi randomly disconnect and reconnect?

I just got this phone yesterday and so far I just cannot get it to stay connected to my network. No other devices are having this problem. It basically just seems to constantly connect and disconnect from the wifi and also seems to constantly search for other connections as well. I've tried factory reset, cache clearing(which never works as it just red triangle error's me), reset the router, tried to change settings in phone itself but nothing seems to fix it and it's making it impossible to use at home. Anyone have any suggestions?
Same thing here. I went in and turned off all the wifi in battery power saving exclusions. Ain't been home long enough to try though.
I'm having this same issue! My prior daily (S9+) didn't have this issue, and my Pixel 2XL doesn't have this issue. I could be right next to the router and it still does this. Doesn't seem to matter if I'm at home, work, parents house, or a cafe, it still randomly loses connection. Same with my Gear S3. Just randomly loses connection. It's pretty annoying, and I hope they offer a software fix. Yes, I factory reset the phone and it still occurs.
I noticed this only with the 5 GHz band... I will contact LG about it today...
Yeah, I'm having the same issue. My router broadcasts both 2.4 GHz and 5 GHz on the same SSID. Last I'd heard, Android wouldn't connect to 5 GHz in that circumstance, and my G7 appears to continue that trend.
But it still disconnects from the network all the time.
Sadly I have the same issue. I have different SSID for 2.4 and 5Ghz band, and as devil_tear says it's fails only with the 5ghz band. I did a factory reset but issue stills there.
Did you found a fix for this issue?
Had the same problem. Solved by enabling wifi on the battery saving power exclusions in the battery menu.
mprovi_15 said:
Had the same problem. Solved by enabling wifi on the battery saving power exclusions in the battery menu.
Click to expand...
Click to collapse
Thanks a lot for this tip.
Had the same problem, was burning through my 4G data at a rate much faster than on my Google Pixel.
So far, adding wifi to the power saving exclusion has seemed to fix the issue. Thank you!
PS: Does any else find the wifi signal on this phone is weak?
mprovi_15 said:
Had the same problem. Solved by enabling wifi on the battery saving power exclusions in the battery menu.
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Great suggestion
Tried the suggestion here for adding WiFi to exclusion. WiFi on 5ghz still disconnects and reconnects every few seconds. Only way to keep it connected is putting it on 2.4ghz.
Tried the suggestion with reboots, factory reset, adding WiFi to exclusion and then connecting to the network. My g7 will just not work with it.
Sent from my LG-G710 using Tapatalk
involuntaryqool said:
Tried the suggestion here for adding WiFi to exclusion. WiFi on 5ghz still disconnects and reconnects every few seconds. Only way to keep it connected is putting it on 2.4ghz.
Tried the suggestion with reboots, factory reset, adding WiFi to exclusion and then connecting to the network. My g7 will just not work with it.
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Click to collapse
Have seen this also, in my case it happens when I am a bit far from the router, it may be the router not having a strong stable connection so the phone see it doesn't have internet. In the points I experience that I have a 5Ghz connection of 0-2Mb but I have maybe 2 bars of connection. Share your opinions to try to understand the problems.
mprovi_15 said:
Have seen this also, in my case it happens when I am a bit far from the router, it may be the router not having a strong stable connection so the phone see it doesn't have internet. In the points I experience that I have a 5Ghz connection of 0-2Mb but I have maybe 2 bars of connection. Share your opinions to try to understand the problems.
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Click to collapse
For me I would say it happens more if I have 2-3 bars but nonetheless it happens even 3ft away from the router eventually. what's odd is my note 5 stays connected, my computer, and other phone stay connected on the 5ghz band. All these devices are in the same location so I'm pretty dumbfounded especially considering this is a newer phone than the note 5 lol. I hope it can be fixed with an ota update
Sent from my LG-G710 using Tapatalk
I have the same issues. I sent back the first phone for a replacement thinking it was the issue. When the second phone arrived it was working perfectly and then it happened again.
I noticed this happened after I took whatever software update was offered. I went as far to switch providers with different equipment (fibe to cable) but same result.
Made specific 2.4ghz SSID for LG G7 and no issues.
I've never seen this happen. And my laptop and LG are using the same 5 ghz signal.
I think I remember the G6 doing this though
Falkentyne said:
I've never seen this happen. And my laptop and LG are using the same 5 ghz signal.
I think I remember the G6 doing this though
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Just came back from my dad's house and I know it's a short test, however he has an Archer a7 connected after his dedicated provided box. I wonder if that can fix the issue?
I have the same issue.
it connects to 2.4Ghz networks fine but the range is very limited when I move to another room wifi reception decreases a lot. However my wife`s S9+ and my oneplus 6 works fine.
Main problem is when I connect to 5Ghz network it starts disconnecting and reception is even worse than 2.4Ghz. S9 and Oneplus connection is still fine at 5Ghz
I tried to change the 5ghz channels on the router but no luck and I exclude the WIFI from battery saving apps still didn`t work.
I have to use 2.4Ghz and the reception is not as good as other phones
Wifi seems stable for me, except wifi calling. That would crash at connection or even mid-call sometimes. I'd have to reboot to make or receive another call. Some sort of server error. Turned off wifi calling and no issues yet. Didn't notice Ed it anyway since 4g is really strong here.
After the newest update on my phone, taken today Oct 4th, 2018/my random WiFi disconnects haven't been happening at all on 5ghz. Also, the signal is about 3 bars larger now in the same location it used to be dropping out constantly. Hopefully it stays this way.
Sent from my LG-G710 using Tapatalk
involuntaryqool said:
After the newest update on my phone, taken today Oct 4th, 2018/my random WiFi disconnects haven't been happening at all on 5ghz. Also, the signal is about 3 bars larger now in the same location it used to be dropping out constantly. Hopefully it stays this way.
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I was coming in to report something similar. I've got the US T-Mo version and just got the G710TM10K update yesterday.
WiFi stability has massively improved. Disconnects are almost completely nonexistent now. I haven't noticed that the signal bar is behaving any differently, but that doesn't mean a whole lot. The update was fairly large (over 400 MB), so I could see new firmware playing a role.
Could anyone still on G710TM10G post their data from Software Info to check if the baseband has been updated? Here's mine from 10K:
Android Version: 8.0.0
Android Security Patch Level: September 1, 2018
Baseband Version: MPSS.AT.4.0.c2.9-00045-SDM845_GEN_PACK-1.160685.1.163435.1
Kernel Version: 4.9.65
Build Number: OPR1.170623.032
Configuration Version: 2.350001
Software Version: G710TM10k
Security Software Version: MDF v3.1 Release 3

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