Oops, I crapped my pants! (Because Netflix doesn't work anymore!) - Fire TV Q&A, Help & Troubleshooting

I didn't actually crap my pants.
Netflix was working for a couple of months, then it stopped working. When I try to play any video it says it can't play it and to try again later or watch something else. I uninstalled and reinstalled Netflix, I cleared the cache and data for the app, I created a new Netflix account, nothing has helped.
Anything short of a factory restore I can try? Netflix support has been unsuccessful and referred me to Amazon. But I just rooted the Fire TV and I've got XBMC all set up the way I like it and I don't want to lose all that crap.
Thanks
Joe

http://downdetector.com/status/netflix
hope I caught you before you reformatted your ftv....

roustabout said:
http://downdetector.com/status/netflix
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Click to collapse
No, I've been having this problem for weeks now and Netflix works fine on other devices on the same LAN.

I had this issue too with both Netflix and Amazon videos. unfortunately, I had to factory reset to fix problem.
Sent from my Galaxy Nexus using Tapatalk

pope523 said:
I didn't actually crap my pants.
Netflix was working for a couple of months, then it stopped working. When I try to play any video it says it can't play it and to try again later or watch something else. I uninstalled and reinstalled Netflix, I cleared the cache and data for the app, I created a new Netflix account, nothing has helped.
Anything short of a factory restore I can try? Netflix support has been unsuccessful and referred me to Amazon. But I just rooted the Fire TV and I've got XBMC all set up the way I like it and I don't want to lose all that crap.
Thanks
Joe
Click to expand...
Click to collapse
I have had strange problems with my Netflix. Whenever I exit XBMC and launch Netflix it will start to load the video I want to watch, then it gives me a similar message. Pull the power and reset FireTV and it works fine. I wish there was a simple reboot app that I could sideload. A reboot always fixes any weird problems that I am having with Netflix.

Netflix??
I know this a matter of opinion and add-ons installed, but I would say ditch Netflix and use XBMC exclusively.

htpcforall said:
I know this a matter of opinion and add-ons installed, but I would say ditch Netflix and use XBMC exclusively.
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Click to collapse
Yes, I'd be perfectly happy to do so. But my kids want to unending supply of idiotic animation that Netflix provides and I don't want to fill my file server up with it.

falkien said:
I have had strange problems with my Netflix. Whenever I exit XBMC and launch Netflix it will start to load the video I want to watch, then it gives me a similar message. Pull the power and reset FireTV and it works fine. I wish there was a simple reboot app that I could sideload. A reboot always fixes any weird problems that I am having with Netflix.
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Click to collapse
Select and Play on the Fire TV remote for 5 seconds, I think, forces a reboot.

Clear data for Amazon Video in the app settings. Got Prime videos and Netflix working for me again.
Sent from my SAMSUNG-SM-G900A using Tapatalk

polarbear9711 said:
Clear data for Amazon Video in the app settings. Got Prime videos and Netflix working for me again.
Sent from my SAMSUNG-SM-G900A using Tapatalk
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Click to collapse
I just tried this and it does not seem to have worked.

Have you tried using the amazon app control to uninstall it and then redownload? I had both the Amazon and the Play versions of Netflix on my ftv at one point, and had some issues loading Netflix videos. I uninstalled both, then reinstalled just the Amazon one and have not had problems more than once or twice since, and rebooting cleared the issue each time once I'd done the reinstall.

Sure you exited XBMC properly, or killed it.
I get this problem if I start playing something in xbmc press home and niether prime or netflix will play, seems like it's because xbmc is holding on to the video layer still.

roustabout said:
Have you tried using the amazon app control to uninstall it and then redownload? I had both the Amazon and the Play versions of Netflix on my ftv at one point, and had some issues loading Netflix videos. I uninstalled both, then reinstalled just the Amazon one and have not had problems more than once or twice since, and rebooting cleared the issue each time once I'd done the reinstall.
Click to expand...
Click to collapse
Yes, I had done this early on.

realtuxen said:
Sure you exited XBMC properly, or killed it.
I get this problem if I start playing something in xbmc press home and niether prime or netflix will play, seems like it's because xbmc is holding on to the video layer still.
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Click to collapse
I would think power cycling the FireTV would clear that up.
In any case, I came into the living room the other day and Netflix was suddenly working again. Perhaps the clearing Data and Cache for Amazon Video did it, but it needed to reboot and I didn't do that part?
I hate not knowing for sure how something got fixed. But hey, the kids can watch the friggin' Power Rangers and My Little Pony again.
Thanks everyone
Joe

Yeah sure it will,, But your know sometimes it's some odd little thing, and I did not register that you power cycled although I would think so but again I missed the post saying it, so I just threw an idea out there for everybody who encountered this in various ways.
Anyway.. I'm glad to hear everything is working again.

pope523 said:
Select and Play on the Fire TV remote for 5 seconds, I think, forces a reboot.
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I am amazed that this is not more well known. I have to reboot my fire many times to make it work right. Thanks for the tip....it works!!!

Related

Netflix on cm11

Hello,
Just a couple of quick questions regarding Netflix, maybe it only involves a simple fix. Went through and got cm11 running very smooth on the ouya. No hiccups, bugs, or major setbacks with anything. Everything that I use seems to be working fine, except for Netflix.
It loads properly and seems to work, but ever since I hit the "expand" button in the lower right corner, it won't back out of full screen. It would pull any controls whether I click on screen or press any buttons on my keyboard. The only way to back out is by pressing ESC on my keyboard.
I've tried uninstalling/reinstalling the app, rebooting after logging in, deleting the data/cache from the app, also tried installing a couple of older apk's(3.0 & 2.4?) And the problem is still there. Granted its such a minor setback in a huge breakthrough overall, but I was just wondering how to fix that.
Factory reset? Maybe just a bug with Netflix for android? I don't have any other means of trying this out. Regardless, cm11 has brought new life into this console, thanks !!
Sent from my XT907 using Tapatalk
Yeah, apparently that's normal behavior for us CM11 folks.. (Actually not sure if it's the same in stock ROM because I didn't try it on stock)
I get the same thing no matter what controller or remote I try. It seems like Netflix doesn't recognize or acknowledge player control / commands on the device or ROM. It does respond to 'left' and 'right' arrow commands for rewind a scene/chapter and skip, respectively, however... But to pause you have to hit 'Back' or 'Esc' and hope it actually picks up in the same spot you exited out of the video stream... I don't seem to mind it so much compared to the other issue I'm seeing: Sometimes the video gets stuck or freezes on a frame, but the audio will continue. The video will eventually catch up, but apparently it occurs most often when another device is using just a bit of Internet bandwidth... However, my WDTV box seems to handle that much better. I'm assuming because I never see Netflix do any buffering on the Ouya, and I don't see any setting that helps with that.
I managed to get netflix on a stockplus ROM. I honest don't remember how the controls were, didn't use it much. I also don't remember which apk it was, other than it had a black loading screen.
Overall, its not a deal breaker, since I mainly use xbmc, but having netflix would be a plus. Are all netflix apk's responding that way? On the cm11, I mean.
Sent from my XT907 using Tapatalk
You can just go to the Play Store and install the "regular" Netflix app on CM11. Works like any tablet version would with a controller.
brandogg said:
You can just go to the Play Store and install the "regular" Netflix app on CM11. Works like any tablet version would with a controller.
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Click to collapse
I've tried that and it seems to retain the full screen setting, which is the problem in question. Even after uninstalling it & reinstalling it, from the play store.
Plus, how do you sync an ouya controller to cm11? That's not that important since I've been using the k400, but to play gta it would be nice to know.
Thanks dude
If you've flashed the zip with all the button layouts, pairing the controller is as simple accessing the Input and Controllers menu, and holding down the U on the Ouya controller until it enters pairing mode. I know I'm missing a step in the menu, but its there, you'll see it. Promise
Sent from my K00C using XDA Free mobile app

After Rooting my AFTV 90% of Netflix Stops Working

I read a bunch of threads on people getting a white screen and some clearing it up by resetting application cache. I have also tried uninstalling and re installing netflix without any luck.
My ultimate goal is to just have XBMC as my launcher and bypass the amazon home screen as there's lots of content I don't want my kids getting into. Not to mention I like xbmc better. It seems root is required to do this following the guide on here.
I have competently reset my aftv to factory defaults twice and re-rooted with the exact same results. I am fairly new to rooting and modding android so I am not sure where to go.
i0ls said:
I read a bunch of threads on people getting a white screen and some clearing it up by resetting application cache. I have also tried uninstalling and re installing netflix without any luck.
My ultimate goal is to just have XBMC as my launcher and bypass the amazon home screen as there's lots of content I don't want my kids getting into. Not to mention I like xbmc better. It seems root is required to do this following the guide on here.
I have competently reset my aftv to factory defaults twice and re-rooted with the exact same results. I am fairly new to rooting and modding android so I am not sure where to go.
Click to expand...
Click to collapse
What FireTV software version are you on? I have been rooted for a while now, on the very first (of three) updates and no issues. How is Netflix not working?
The only thing I can think of is when you have a video playing or paused in XBMC, Netflix and Hulu will crash or not display correctly. To fix this, I changed the keymap for the back button to stop. This is described in the FireTV XBMC wiki.
cstark27 said:
What FireTV software version are you on? I have been rooted for a while now, on the very first (of three) updates and no issues. How is Netflix not working?
The only thing I can think of is when you have a video playing or paused in XBMC, Netflix and Hulu will crash or not display correctly. To fix this, I changed the keymap for the back button to stop. This is described in the FireTV XBMC wiki.
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Click to collapse
I was on the second software version until I turned on the tv yesterday, now the 3rd. I would get an error were having trouble playing this for 90% of things I tried to stream. It started right after rooting and went away as soon as I did a factory restore.

Netflix

Is anyone else having problem with Netflix not working. Video won't load
it say that with any movie or show I pick
MikeSkiX said:
Is anyone else having problem with Netflix not working. Video won't load it say that with any movie or show I pick
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Click to collapse
Try force quitting all your other apps, and/or restart the Fire TV. Netflix seems to have issues when apps,like XBMC, are closed but still ideal in the background.
I got it fix had to call amazon I had yo cleat data on amazon video and power off the system for about 1 min. Amazon said it has sometime to do with drm

Netflix, WatchESPN get stuck at 99% and needs reboot to watch.

Hello,
I have a newest pre rooted rom on my FireTV with XBMC running the newest Netflix app (White Icon with red letters).
I am using FiredTV for a launcher and tend to use XBMC, Netflix, WatchESPN, and Slingplayer Tablet. I have been having a problem where the video won't play on certain apps and the circle keep spinning.
XBMC always works for videos. However NETFLIX, WatchESPN will get stuck especially if the FireTV has shut off. I need to reboot the FireTV to get these apps to work again. Shutting down the app and reopening it has no effect.
Also SlingPlayer will load SD quality but once I put HQ quality it won't show any video. A reboot is needed to fix it.
Anyone have this problems also?
Is there a way to get the FireTV to reboot daily automatically?
exit/close your xbmc before using espn or netflix app
yazyazoo said:
Hello,
I have a newest pre rooted rom on my FireTV with XBMC running the newest Netflix app (White Icon with red letters).
I am using FiredTV for a launcher and tend to use XBMC, Netflix, WatchESPN, and Slingplayer Tablet. I have been having a problem where the video won't play on certain apps and the circle keep spinning.
XBMC always works for videos. However NETFLIX, WatchESPN will get stuck especially if the FireTV has shut off. I need to reboot the FireTV to get these apps to work again. Shutting down the app and reopening it has no effect.
Also SlingPlayer will load SD quality but once I put HQ quality it won't show any video. A reboot is needed to fix it.
Anyone have this problems also?
Is there a way to get the FireTV to reboot daily automatically?
Click to expand...
Click to collapse
ok I will try that tonight!
yazyazoo said:
ok I will try that tonight!
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Click to collapse
Yup that solved my problem by closing XBMC.
closing xbmc (actually running spmc) works for netflix....but i am still having issues with sling tv. i get stuck on buffering until i reboot the fire tv. anyone else seeing this?
Slingtv software is still in very beta stages. Firetv app doesnt get updated as much as the android and pc versions.
On firetv.
Slingtv regularly closes sometimes.
When that issue is happening test it on android and check if the same is happening. sometimes the service just laggeds down as a whole.
Slingtv is working better for me with latest update and on USB/HDD. also slingtv requires is disk space intensive.

Netflix sucks on FTV

My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
supremekizzle said:
My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
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Click to collapse
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
JediSooner said:
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
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Click to collapse
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
KLit75 said:
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
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Click to collapse
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
JediSooner said:
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
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Click to collapse
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
KLit75 said:
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
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Click to collapse
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
If it's any consolation... on 51.1.x.x versions of Fire TV, I never had issues where it wouldn't play video, but I did have studdering and slow/fast issues. On the 51.5.3.0 Fire OS 5 preview, all that has gone away and aside from an issue with 5.1 sound which is solved by putting it on stereo, netflix is working great.
KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
I agree. Netflix performance actually gotten worse on the Fire TV since the latest official stable update. For months I been using it and it was fine but now once again I have issues where the video would freeze up for about 5 to 10 seconds then speed up right away everyone is super fast while the audio continues. Very annoying as I thought they finally fixed it but it came back again. Now I also been getting the "unable to play title" error again too.
I actually started to use my Apple TV 3rd Generation which is connected to Wifi 5ghz channel 36. Loads programs quickly, no stuttering, no unable to, no credit shrinking.
I've learned that having another video app open while trying to access Netflix is what causes the problem. The reason rebooting fixes it is because you essentially flush the FireTV's memory when you do the reboot. If you exit out of other apps fully, you shouldn't have anymore problems. I miss being able to click the Home button when switching between video apps but ever since I started doing a proper shutdown for video apps before switching to the next one, I no longer need to reboot to get the different video apps work.
JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
Claude Koch said:
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
Click to expand...
Click to collapse
Hadn't considered that possibility; however, I don't use an alternate launcher and I always shutdown Kodi properly. Maybe there's something else tying up the video process? I've gone through the 'clear data' process on Amazon Video multiple times, but that didn't fix Netflix. I'll try to go straight into Netflix after a fresh reboot and see what I get.

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