[Q] SMN7502 Note 3 Neo Duos white background screen flicker - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Hello all,
I just bought a new SMN7502 Note 3 Neo Duos , and after i have changed the air view mode from spen to finger or Auto Switch , i noticed screen flickers while browsing using stock browser when the background is in white color , also in Snote
When i change the mode back to spen , the screen flicker disappears
Is there anyone else complaining from this issue?
I think it is a software problem

Had this problem on my N750. Updated to NBD2 ROM onwards resolved this problem.
Sent from my SM-N750 using XDA Free mobile app

Chat with Samsung Support Agent
hazemsalah said:
Hello all,
I just bought a new SMN7502 Note 3 Neo Duos , and after i have changed the air view mode from spen to finger or Auto Switch , i noticed screen flickers while browsing using stock browser when the background is in white color , also in Snote
When i change the mode back to spen , the screen flicker disappears
Is there anyone else complaining from this issue?
I think it is a software problem
Click to expand...
Click to collapse
Chat with Samsung Support Agent :
•You are connecting with LiveChat system. If it takes a few minute, Please Try again.
•(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 Thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
•Welcome to Samsung Live Chat. How may I help you?
•le_agent01 :
Good day valued customer. Kindly tell us how we may assist you ?
•Hazem Salah :
i have SM-N7502 phone
•Hazem Salah :
note 3 neo
•Hazem Salah :
CSC code is EGY
•le_agent01 :
how can we assist you sir ?
•Hazem Salah :
i have screen flickers while the air view mode is Auto or finger
•Hazem Salah :
is there a solution for it , or a S/W update ?
•le_agent01 :
did you try to remove the battery and restart your device ?
•Hazem Salah :
yes , and tried restoring factory settings also
•Hazem Salah :
but still the same problem
•Hazem Salah :
and i noticed this problem also in my friend phone
•Hazem Salah :
the same model
•le_agent01 :
sir did you try to visit the nearest service center in your country
•Hazem Salah :
no
•le_agent01 :
sir kindly refer to the nearest service center in your country to solve your issue
•Hazem Salah :
but, as i searched forums , this is a major problem and needs a S/W update
•Hazem Salah :
and no S/W update, released till now
•le_agent01 :
sir kindly note that once there is a software update you will receive a notification message to update it
•Hazem Salah :
thats why i'am contacting you , to escalate this problem and release a new S/W with fixes
•Hazem Salah :
also , some features are not working , like smart rotation , smart scroll and smart pause
•le_agent01 :
okay sir we will take your notes to the concerned department
•Hazem Salah :
so, is there a way to track it ?
•le_agent01 :
sir as I already told you , we will deliver your info to the concerned department
•We are sorry. Agent is not available at the moment.

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dudestone said:
i do it my bro, just install beta version https://mega.nz/#!B1lhAAyB!Y2joSNWpDA6-FSKzRr31P3PVrRfckQw_6WvjTHZ8aug
then make a china account, use a new email.
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then press again 3 dots and upload
tell me if u made it
Click to expand...
Click to collapse
No. It's impossible to find a phone that is not already associated with Huawei on the free sites. Don't know how u made it.. but i tried at least 20
U have to make a new account. With china country
dudestone said:
U have to make a new account. With china country
Click to expand...
Click to collapse
Yes, i understand that, however in order to make a new account you need to use unique Chinese number and I can't find one that is not already associated with Huawei Health ID.
U can use your number. No need to be a china one try it

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