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So most of us know about the System UI crash when using Chromecast, but this is even stranger. [Edit: an OTA update fixed this.] Some times, when I wake my phone up at the lockscreen or at times in the middle of a call - the touch screen stops responding. I can press and/or hold the volume buttons and there is a response on screen but I can not interact with the phone at that point. I can't continue to do battery pulls everytime. This is crazy. I'm on stock software. No crazy mods or anything. I've done a reset in the past and flashed the stock package again but this still happens every few hours. Only happens when the screen just wakes up...
Edit: This is a confirmed fix for me.
If you face the same issue, try:
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
I would say there is a misbehaving app causing the phone to lag in wake (that is all the unresponsiveness will be, extreme lag).
Sent from my Nexus 5 using Tapatalk
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
deedscreen said:
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
Click to expand...
Click to collapse
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Epix4G said:
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Totally agree with @Epix4G on this one. I am assuming you had a korean variant? The SK Telecom stock image is pretty ugly. Took me 3 debloat attempts before I had it behaving the way I wanted it to, but before I debloated, I had some lag issues (SK Telecom... grrrhhh).
Historically, Korean carriers (much like AT&T and Verizon) love putting useless junk on the phones for "productivity" but really they are there to charge Korean users more for other services, etc.
If you haven't done so, I would root and debloat, and see how big of a difference it makes (absolutely amazing performance after debloating on my F400S).
^^^^ - Will take that into consideration.
This may be a possible fix for now, can't yet confirm
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
It may or may not help
EDIT: It's been a few weeks and I haven't had this issue again. Usually every 4-6 hours it used to happen after powering on the screen, but so far so good.
Tried that with 855 version, it's not working. This is REALLY depressing as i just got a new phone and from day one i'm having this problem. I just can't believe LG screwed up like this, and there's no mention of this anywhere online other than this XDA thread. I hope i don't have to root and install custom rom as this really defeats the purpose of the phone.
@deedscreen
I'm having exactly the same problem on an 850 and tried your firmware method. The version number of the firmware did not change after reboot.
ic_fw_version info
SYnaptics 5.5
PanelType 1
version: v1.22
IC_product_id[PLG313]
Touch IC : s3528(family_id = 1, fw_rev = 1)
What version is your firmware? Also, did you find out about the fix from somewhere?
I have the F400K, but just got a US T-Mobile edition, (I'll eventually switch my signature). I would honestly suggest waiting for an OTA update. Call LG so they can document this. If that touchscreen update method doesn't work, I'm not sure what to do. I found the method somewhere online, I don't recall where exactly. If someone can figure out how to side load the touch screen firmware from a working Korean model to others, that would be great. For now, keep calling LG. It won't do much at first, but at least they'll have reports of this issue.
I have (RAW) touch screen firmware version: 30 05 51 96
Same problem, but not only on lock screen
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem, that the device is always unlocking itself, when in my front pocket. It's because of the Knock on feature. I deactivated this now.
But since yesterday i have the same issue: three times, i was unable to unlock my phone. The touchscreen simply did not respond. I had to remove battery. Today, I read this post and tried the firmware update of the touch, but I have the impression it did not change something in the version.
After this, today I had again once time the non responding touch while unlocking and shortly after, I had the issue after ending a phone call! The touch did no longer respond and had to remove the battery again!
I hope this is not a hardware issue, otherwise I will hurry up to the seller to exchange the phone, because its only 5 days old.
This is happening when the screen is on right? Or is the screen turning off and then not turning I again?
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Daum Ex said:
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Click to expand...
Click to collapse
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
icon71 said:
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
Click to expand...
Click to collapse
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Daum Ex said:
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Click to expand...
Click to collapse
Yes, indeed i also think about it. I got an official statement from support, regarding that the phone is unlocking all the time by itself in my pocket. They told me stuff like:
- this is a normal behaviour and can happen (!!)
- don't put your phone in the front pocket
- use the quick circle case to prevent...
- disable knock on (which is at least not possible over a standard setting, but only via the hidden menu).
I wrote back:
- that for me, this is not a normal behaviour
- that 90% of male users are wearing the phone in the front pocket
- that I don't like to buy a case only to prevent a bug of a premium telephone and
- finally, that they please could tell me, where and how to disable knock on
I am curious about their answer...
Good luck with that, disabling it through the settings doesn't change anything and they probably won't have a fix for months. They'll probably fix it though Android L update which will sadly come 6 months from official release at least.
Next time i purchase an Android phone i'm going with Nexus line...
icon71 said:
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem...
Click to expand...
Click to collapse
So what happened? How is it doing now?
Hey everyone, I just wanted to report my results of this touchscreen bug.
Well, I've only had my D851 for a week now. Of course I rooted it the same day I received it.
I had no touch issues until after restoring apps with Titanium Backup. I'd restore all user apps, then very few system app via XML. Since I just upgraded from a Galaxy S3 T999 I limited the system apps greatly. So much in fact that I only restored 1 system app......Media Storage 4.4.4 (Playlist). THAT WAS MY SCREEN KILLER!
The media scan on my D851 would render my screen unresponsive. I could only hold the power button and click power off or restart or whatever else was on that power menu. Then the phone would reboot after minutes of of a dead screen.
I flashed back to stock and reproduced the same issue. So now I've been running this device for 3 days without any screen lockups. I just have to rebuild my playlist again LOL.
I hope this helps someone here.
Knock
If you turn off the ability to wake by knocking the screen, it causes this issue where the screen locks. Turn it back on and the problem seems to go away.
I think LG really has to deal with this issue.
Hi guys, I have red a lot about this issue but I'm still confused with my LG G3 855.
First I realize problem with unlocking the phone using double click. Tried to upgrade touch software firmware using hidden menu and the screen became almost totally unresponsive. Tried to re-flash original 5.0 and 4.4.2, factory reset, battery removed, etc. but no luck.
I'm wonder if this is a software problem or became hardware. Should I consider replacing display or problem is in motherboard?
I really don't know what to do! Appreciate any comments or suggestions!!!
Thanks in advance!
I was just wondering if this happens to anyone else. So sometimes I go to unlock and the screen doesn't let me do anything, it happens not just when unlocking but when I'm using the phone too, it's really annoying when I'm trying to text someone back or try to answer a call. It doesn't happen all the time so I could live with it....but I'm wondering if anyone has a fix or has the same problem.
Also I have my phone rooted and g3 tweaksbox, and I turned off the knock in code..I don't know if any of these have factors.
WendyB87 said:
I was just wondering if this happens to anyone else. So sometimes I go to unlock and the screen doesn't let me do anything, it happens not just when unlocking but when I'm using the phone too, it's really annoying when I'm trying to text someone back or try to answer a call. It doesn't happen all the time so I could live with it....but I'm wondering if anyone has a fix or has the same problem.
Also I have my phone rooted and g3 tweaksbox, and I turned off the knock in code..I don't know if any of these have factors.
Click to expand...
Click to collapse
Is it lag? Does it only happen for a few seconds before it starts again?
It's not lag..I don't think unless it's a really long lag ?... I turn my screen on and off and it would still be frozen. Maybe after a few mins of turning the screen off and on again it will work...
WendyB87 said:
It's not lag..I don't think unless it's a really long lag ?... I turn my screen on and off and it would still be frozen. Maybe after a few mind not turning the screen off and on again it will work...
Click to expand...
Click to collapse
Sounds faulty i think.I'd get the phone freezing for a few seconds before it responded, but that was lag.
Aww man that would suck if it was... That's the only problem I have!
WendyB87 said:
Aww man that would suck if it was... That's the only problem I have!
Click to expand...
Click to collapse
i had this problem..it would lock up..freeze and i had to wait for a min or so to come back to life..a hard reset fixed it
Oh okay! That is good to know...I guess I'll be trying that soon
I have the same issue as well.
It's not that the screen "stopped" working. It works, except there's no update on the screen. As if the entire phone is frozen, but it's still giving me haptic feedbacks. Except, actions aren't being reflected on the UI; things like, tapping home navbar button, doesn't take me to the launcher, tapping up/back doesn't take me to the previous screen. I can lock/unlock the phone, but I'd return to the whatever page of the app that corresponds to the back/up command I previously made.
I think, the easiest way I can summarize this is that the OS stopped doing visual updates, while there's actually stuff going on despite that "stuck" screen.
hello everyone , so i use to have this bug back to kitkat also but it wasn't happening as often as it doesnt now that i have lollipop rom installed on my galaxy tab s T705 , the issue is with touch key lights which stays on even when i have them always off from settings , they act super weird when they are in that mode , they go off few sec after screen is off and if i shake the device they go on again as it looks like they are connected to accelerator sensor or something lolz ,the solution is super easy tho just hit the power saving on and then off again and they work normally again i heard some other ppl dealing with same issue but i wanted to know if there is a perma solution for it or not , im sure its a software issue but is there a way to fix it ?
Install a custom rom like cyanogen or something stock based.
I have the same problem. I usually have it set to turn the lights off after 6 seconds, but after a couple of days they don't work anymore. I would change the setting to off, then on, then back to 6 seconds, and it'll work again. After a few more days, they stop. I haven't seen a permanent fix for this.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Same for me. Would usually opt to have the buttons backlight always off, but randomly it starts actin like always on, although the settings remains 'always off'. Toggling the setting to anything else and back to always off fixes the problem temporeraly.
Im running stock swiss lollipop on my t700.
Yes, this is driving me nuts too! I hope they resolve this in the next update and soon!
Sent from my SM-T700 using Tapatalk
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
LakersDroid said:
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
Click to expand...
Click to collapse
Me too have the touch key settings to always off and found the same problem.
In my case I think it only happens when I plug the Tablet to AC.
Did this happen to anyone under another circumstances?
Thanks in adavance!
LakersDroid said:
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
Click to expand...
Click to collapse
I have the same problem as everyone else, which I am very "happy" to hear because I am not the only one apparently dealing with it. I purchased the tablet a couple weeks ago and noticed that even though the setting for the touch key backlight is "always off", it goes on when I open the case, and sometimes goes on and off and goes weird. I contacted Samsung and they requested that I send in the tablet for repairs, so I did. At the same time, I contacted Amazon and they sent me another Tab S tablet. I have a month to return the other one so I figured I'll try this second one and see if I continue to have the same issues like the first one. Sure enough, I had the second tablet for less than a day and it's doing the exact same thing! So far the 1.5 second setting seems to keep the darn lights off. Sometimes doing a soft reset will fix the issue temporarily, but not permanently. If anyone figures out how to fix this, let us know! I'll be following this thread. I hope there's a software update to fix this.
TLAgnesB said:
I have the same problem as everyone else, which I am very "happy" to hear because I am not the only one apparently dealing with it. I purchased the tablet a couple weeks ago and noticed that even though the setting for the touch key backlight is "always off", it goes on when I open the case, and sometimes goes on and off and goes weird. I contacted Samsung and they requested that I send in the tablet for repairs, so I did. At the same time, I contacted Amazon and they sent me another Tab S tablet. I have a month to return the other one so I figured I'll try this second one and see if I continue to have the same issues like the first one. Sure enough, I had the second tablet for less than a day and it's doing the exact same thing! So far the 1.5 second setting seems to keep the darn lights off. Sometimes doing a soft reset will fix the issue temporarily, but not permanently. If anyone figures out how to fix this, let us know! I'll be following this thread. I hope there's a software update to fix this.
Click to expand...
Click to collapse
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
LakersDroid said:
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
Click to expand...
Click to collapse
Is there a way to get it back to the stock ROM? I'd rather avoid this light issue until an update to correct this comes out. Thoughts?
TLAgnesB said:
Is there a way to get it back to the stock ROM? I'd rather avoid this light issue until an update to correct this comes out. Thoughts?
Click to expand...
Click to collapse
Yes but you will need root.
LakersDroid said:
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
Click to expand...
Click to collapse
I heard that there's a new update available for the Tab S. (I already returned my tablet before my 30 days to get a full refund.) Did any one get the new update, and if so, did it fix the issues like this touch key light?
Hey,
I had this problem on the original KK software - upgraded to Lollipop a few days back and I still have the bug... in fact, it is even worse! Occurs more frequently than on LP.
I wouldn't mind leaving the lights on all the time, but they're so damn BRIGHT, and there's no way to adjust the backlight intensity!
Cheers,
Su
I found this solution on another forum...
If you enable smart stay, the touch key light duration will work properly.
Any further movement on this?. I've found that if I take my tab out of the book case the problem goes away. Seems like it's a bug with the case sensor.
No movement that I'm aware of. I'm really frustrated that there hasn't been a fix after all this time. I'm holding out hope that if there is ever an update to Marshmallow, that the issue will go away. Interesting observation about the case -I have a book case on mine. I'll remove it and see what happens...
I've been able to replicate this issue on my G4 (815T Australian model) on a daily basis, just on the instagram app though.
I recorded a video of it. Slowmo part shows the issue
https://goo.gl/photos/F823e125PQckCPLp6
The screen seems confused and it just scrolls the other way even if my thumb wasn't touching the screen.
Factory data reset did not fix anything.
Are you able to replicate this LG G4 owners?
I don't use Instagram, so can't help with that app, sorry.
But if you go into Developer Options, and turn on "Show touch data", it might help add some more info to the discussion. It will show a trace on the screen of what the phone's touchscreen interpreted from your last tap/swipe.
It would presumably show a swipe up, and then back down, when you're getting these ghost touches that change the scroll direction. But perhaps it could also help show if swipes are interpreted the same way in other apps. It might help you learn a little more about what the phone is seeing, at least.
Thanks for the video and everything but why a new thread? Plenty of videos on the main thread.
Is another thread really necessary?
Sent from my LG-H811 using Tapatalk
Might be, because this only happens with IG. I've got the exact same problem, only with IG and its very annoying.
shook187 said:
Thanks for the video and everything but why a new thread? Plenty of videos on the main thread.
Is another thread really necessary?
Click to expand...
Click to collapse
Apologies, first time I posted it I was thinking it was just Instagram-specific.
KL643 said:
Might be, because this only happens with IG. I've got the exact same problem, only with IG and its very annoying.
Click to expand...
Click to collapse
Ahh good to know I'm not alone on this!
chobie said:
Apologies, first time I posted it I was thinking it was just Instagram-specific.
Click to expand...
Click to collapse
To me it looks like it is IG specific because I don't have this problem with any other app
You can try to change the touch feedback time from short to medium under settings/accessibility/motor & cogination. This will reduce the touch feedback time. Give it a try, and see if it gets better.
Sent from my iPad using Tapatalk
alanchai said:
You can try to change the touch feedback time from short to medium under settings/accessibility/motor & cogination. This will reduce the touch feedback time. Give it a try, and see if it gets better.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Done that but it doesn't solve this problem.
chobie said:
I've been able to replicate this issue on my G4 (815T Australian model) on a daily basis, just on the instagram app though.
I recorded a video of it. Slowmo part shows the issue
https://goo.gl/photos/F823e125PQckCPLp6
The screen seems confused and it just scrolls the other way even if my thumb wasn't touching the screen.
Factory data reset did not fix anything.
Are you able to replicate this LG G4 owners?
Click to expand...
Click to collapse
Question, do you have Google keyboard installed? Because I just removed Google keyboard and installed SwiftKey and it looks like the problem is gone....
KL643 said:
Question, do you have Google keyboard installed? Because I just removed Google keyboard and installed SwiftKey and it looks like the problem is gone....
Click to expand...
Click to collapse
Nope, I use Swiftkey from the beginning. Only LG stock keyboard is installed.
Mm, I've got LG keyboard freezed with TB and after changing from Google keyboard to SK, the problem is gone
KL643 said:
Mm, I've got LG keyboard freezed with TB and after changing from Google keyboard to SK, the problem is gone
Click to expand...
Click to collapse
Interesting. Not keen on rooting though. =\
So you reckon it's just a software issue?
chobie said:
Interesting. Not keen on rooting though. =\
So you reckon it's just a software issue?
Click to expand...
Click to collapse
Well this problem is only related to the LG G4 and IG for me...I don't have any other touchscreen problems with this phone. So for me I guess this is not hardware related. During the day I just had 2 small "ghost touches", way better than before. Will see how it goes the next few days...
Edit :
after a view days, it looks like it didn't solve this issue. Today I notice the ghost touches were there again in IG
Force GPU rendening under Developer options somewhat helped.
The new v10f on my Australian G4 didn't fix the issue as well.
Any updates on this? I had same issue. N this is a replacement unit after 2.5 weeks of waiting
Just day one and this ghost touch come up.
I also have this problem
Did you solve the problem?
I am facing similar issue.between...i am not using ig.
I've had this issue as well (not just IG) and sent the phone back for servicing. It was sent back to me with a report showing that they'd done a few things but the problem is still there. I'd been thinking I'd send it back in once more and ask them to have another look. I'm getting ghost touches everywhere and quite a bit, it's very annoying.
Someone mentioned there was another, large thread about this issue but I can't seem to find it, can anyone point me to it?
Hi, I posted this in a new thread yesterday as I couldn't find anything. Never thought to search for 'ghost taps' duh.
Every now and then when just doing normal things on the my phone it totally freaks out and all by it self it suddenly starts to tap random parts of the desktop, slides the pages, opens apps, closes apps, goes into calculator and a bunch of buttons are pressed randomly. It's almost like someone has hacked my phone and is trolling me by just tapping randomly on the phone.
Just today when looking at Facebook it closed the app, scrolled down notifications, data was turned off and wifi turned on.
I thought it might have been my screeen protector, bit of moisture in it or something. Took that off and still does it. Took out the battery for a minute and still does it.
It happened a few months ago then nothing for ages and now it's started again this weekend.
Thought it might have been only when connected to data but has now done it when offline.
Any one got a solution? Does a custom rom fix?
Good evening, just lately I have encountered a bug when trying to install APK's. When I go to install via Package Installer it will open up the screen and when I go to press next it doesn't do anything, I have tried rotating the screen and pressing Next and it just doesn't work whatsoever...
I powered off my device and powered back on and this seemed like it fixed the problem.
Is/has anyone else encountered this? I've also noticed ometimes when typing on the keyboard the sound goes tinny for 5 seconds or so and go back to normal, it's been like this since unboxing too.
I haven't had this issue exactly, but when I install a new app and it asks for permission to access my location/storage/etc.. I can't press Allow.. I can press Deny though no problem at all. Right now I'm manually going into apps/permissions and granting all my apps whatever I think it needs.. Just a pain to do it that way though!
I had this issue the other night. It seems an invisible overlay gets stuck sometimes. Not sure what app or why, but clearing all the recent apps fixed it for me. Try that if it happens again instead of waiting for the phone to restart.
Sent from my G3223
Also had this problem two days ago and restarting seemed to fix it. I was disabling some of the stock apps at the time so I wondered if that had something to do with it but I don't know, don't think I re-enabled any of the apps or anything before or after the reboot and so far it's been working since.
mikeandjaimie said:
I haven't had this issue exactly, but when I install a new app and it asks for permission to access my location/storage/etc.. I can't press Allow.. I can press Deny though no problem at all. Right now I'm manually going into apps/permissions and granting all my apps whatever I think it needs.. Just a pain to do it that way though!
Click to expand...
Click to collapse
Thanks for your feedback and I have also had that problem too. Of course yes we can go into app settings and enable and like you stated it's a pain haha. I know this isn't the place to point these problems out and get them fixed but it's nice to know I'm not the only one ??
redincali said:
I had this issue the other night. It seems an invisible overlay gets stuck sometimes. Not sure what app or why, but clearing all the recent apps fixed it for me. Try that if it happens again instead of waiting for the phone to restart.
Click to expand...
Click to collapse
Yes dude, that's correct and thanks for that valuable information I do clean my cache regularly and can't say I've come across the problem for a while, so thanks again.
exonym said:
Also had this problem two days ago and restarting seemed to fix it. I was disabling some of the stock apps at the time so I wondered if that had something to do with it but I don't know, don't think I re-enabled any of the apps or anything before or after the reboot and so far it's been working since.
Click to expand...
Click to collapse
I'd like to mention I have disabled and uninstalled quite a lot too, but I can't say if this adds to the problem. It'd just be really nice to hopefully get the new build of software that was recently announced on Xperia Blog but I can't say if this will fix the problems etc. I don't know? ??
Sent from my Sony Xperia XA1 Ultra using XDA Labs
LevsOG said:
Good evening, just lately I have encountered a bug when trying to install APK's. When I go to install via Package Installer it will open up the screen and when I go to press next it doesn't do anything, I have tried rotating the screen and pressing Next and it just doesn't work whatsoever...
I powered off my device and powered back on and this seemed like it fixed the problem.
Is/has anyone else encountered this? I've also noticed ometimes when typing on the keyboard the sound goes tinny for 5 seconds or so and go back to normal, it's been like this since unboxing too.
Click to expand...
Click to collapse
I've experienced this issue as well and the culprit seemed to be an overlay permission from another app. As I'm sure everyone knows, this phone's screen is very bright even at it's lowest setting. I like to read at night and the light bothers my wife so I started using an app called Nightowl that further dims the screen. Nightowl produces a overlay that dims the entire screen. If i happen to be running nightowl and try to install the app, I can't tap install. Once I turn off the app I'm able to install like normal. Hope that helps lead you in the right direction as restarting the phone every time a problem presents itself is kind of a bummer.