Netflix outside of US? - Fire TV Q&A, Help & Troubleshooting

I'm in Australia and have Netflix working fine on my Roku 3 using a DNS service. But I'm not sure how to install Netflix on the Fire TV. I can't install from the Fire TV app store, as it says I'm in the wrong region (tried with hola in by browser too, but still the same deal).
I sideloaded the standard Netflix app from the play store, but I can't make selections because it's a touch based app, unless there's a workaround for this I don't know about? Also read though, that the quality is limited in this app.
I thought maybe the GTV Netflix app may work? I can't find an apk to test this though.
Any help would be greatly appreciated, thanks!

Im in Bermuda and when i first tried installing netflix i got the wrong region message as well. After i put in my DNS i was able to get it. Dont know why but it worked. Have you tried getting it from the amazon website? You can choose to "deliver" it to your device. You may get lucky.

Thanks for the reply. I've managed to register US amazon.com account, previously amazon was telling me my account was registered on amazon.com.au - so I will try changing the account details on the FireTV tonight and see how it goes.

No problem getting Netflix app on the device after I have a US Amazon account.

Related

FireTV & Netflix with Unblock US

I have an Amazon FireTV, am based in the netherlands.
It supports the Unblock US DNS solution when using the US, CA, MX, BR, AR & CO netflix versions, however all other countries (NL, UK, IRL, SW, DK, NO, FI) not. I tried them all
adb logcat shows request for playing via:
I/chromium( 5023): ", source: http s://secure.netflix.com/us/htmltvui/release-CadmiumSlim-218/cadmium_slim/p/720p/html/plus.html?platform_id=nero&video_height=1080&e=AMZNST2013-00002-000XXXXX&nettype=WIFI&setVideoSizeElement=true&build_id=JDQ39&build_time=1396217919000&version_release=4.2.2&version_incremental=1.0&video_width=1920&clearVideoSrc=true (0)
and then an
I/X509Util( 5023): Failed to validate the certificate chain, error: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found
error
So, a nice certificate path error. Looks like Amazon has hardcoded? the certs for the Americas only...
It uses the HTML5 interface, first request is via
http s://uiboot.netflix.com/apps/cadmiumtvui/upgrade_policy?v=2.0&first_boot=true&platform_id=nero&version_release=4.2.2&version_
incremental=1.0&build_id=JDQ39&build_time=1396217919000&nettype=ETHERNET&video_height=1080&video_width=1920
For me, this kinda suck, as I toggle often between US & NL versions, but this info can be helpful for those that want the US/Americas versions.
Sideloaded netflix apk does work , but that is touch/mouse based and I can't select season episodes with the FireTV remote (movie selection works good though, but yu also can't search w/ the remote, thus limited in functionality). A workaround is starting it on my phone, then immediatly stop it, start the sideloaded version and continue watching. But that is suboptimal, to say the least (but allows me to watch the spisodes on my FireTV, can leave the AppleTV detached).
WAF is sub-zero with this solution, as you might guess...
Will be waiting for root to see if I can get into the /data folder to see what we can do about this.
How are you setting your Unblock-us settings, in the router or the Amazon Fire TV network settings?
They may provide different results.
uluxus said:
How are you setting your Unblock-us settings, in the router or the Amazon Fire TV network settings?
They may provide different results.
Click to expand...
Click to collapse
Have them set on router level, also tried w/ full local settings, as well as setting FireTV hard to the Google DNS (so not using unblock us) for trying the NL Netflix, same results.
smart dns
There are plenty of smart dns out there right now. They are not created equal, some wont' work with your isp and some will. Most of them have free trial. You can try before subscribing. For me I'm with trickbyte for a while without problem at all. Support is great too.
If you watch only netflix and hulu, no need to spend $5/month like that. I'm using trickbyte.com it's only $2.99/month. You can save money and get the get the great quality. My dearest friend recommend me trickbyte for $2.99/month I enjoyed watching movies from US without worrying bandwidth.
Non US Netflix working after latest firmware update, ie SW and so on...
hajolo said:
Non US Netflix working after latest firmware update, ie SW and so on...
Click to expand...
Click to collapse
Works with mine as well now, but, my FTV hasnt been updated yet! So looks like Amazon/netflix has pushed/changed something.
My Netflix version is still on v1.0.1, so guess it's a change on the server side of Netflix
JPDeckers said:
Works with mine as well now, but, my FTV hasnt been updated yet! So looks like Amazon/netflix has pushed/changed something.
My Netflix version is still on v1.0.1, so guess it's a change on the server side of Netflix
Click to expand...
Click to collapse
Hola app in the play store works good to unblock Netflix for me, free and easy to do.
..
nhumber said:
Hola app in the play store works good to unblock Netflix for me, free and easy to do.
Click to expand...
Click to collapse
The problem wasn't with unblocking Netflix (I use another service for that), but with that Netflix Certificates weren't installed for the EU countries. Resulting in the app being unable to stream movies / series. But that has been changed on the Netflix end recently.
And as I want to switch between multiple Netflix countries, hola wasn't really a solution anyways for me. But, YMMV.
JJ-KwiK said:
What? How?
Gives the error msg "Error trying to show the Android 4.0+ VPN service dialog".
I haven't updated to the newest FTV firmware yet. Have you?
Click to expand...
Click to collapse
all i did was install it from the play store, open it, select the unblock option, i left the accelerator off, then you select the netflix app from further down the list, look for the icon as the app name is amazon specific. if you pick the netflix from the top, it will download the standard mobile version, not sure if thats working or not, didnt try.
hope that helps. still on the 51.0.0.1 or whatever the first OS is.
..
JJ-KwiK said:
Yea, I'm getting an error when I try that. WTF... lol
What version of the app do you have?
Click to expand...
Click to collapse
actually, i sideloaded the netflix ftv app from a thread here since im out of country, after i installed it, it wouldnt start and said i had to purchase it.. so i visited the US amazon app store from my PC and purchased it there and it just started working after that.. then i did the hola thing and it also worked.

[Q] Fire TV in UK

I have an Amazon Fire TV imported from the US,,, Is it possible to use my UK Prime Instant Video account? I can link it up to my UK account (the apps seems to reflect this) but I seem to be seing US Movie/TV content. Also no way to set timezone to UK.
Any views?
(sorry m8 I'd never noticed the default list of TZs was so dang restricted...)
ipxsystems said:
I have an Amazon Fire TV imported from the US,,, Is it possible to use my UK Prime Instant Video account? I can link it up to my UK account (the apps seems to reflect this) but I seem to be seing US Movie/TV content. Also no way to set timezone to UK.
Any views?
Click to expand...
Click to collapse
Hi buddy i'm in the same boat as you.... If you figure out how to change the time let me know.
imtiajmeah said:
Hi buddy i'm in the same boat as you.... If you figure out how to change the time let me know.
Click to expand...
Click to collapse
In the Netherlands, got this problem as well. Opened the Amazon settings apk, and those few time zones are hardcoded in the app/xml, so looks that amazon doesn't have any outside US plans for now.
Sideloaded a default Android Setting apk, but switching time zones didn't stick, same as via adb shell setprop persist.sys.timezone, so think we'll need to wait for root access to make it stick.
I installed "Time Zone Changer" from the playstore, worked for me, +2 GMT, even after reboot.
ipxsystems said:
I have an Amazon Fire TV imported from the US,,, Is it possible to use my UK Prime Instant Video account? I can link it up to my UK account (the apps seems to reflect this) but I seem to be seing US Movie/TV content. Also no way to set timezone to UK.
Any views?
Click to expand...
Click to collapse
Hi there,
So are you saying that you have an amazon.co.uk account, but the Fire TV prime movies on your box are the USA movies? (I think that means you get about 2x as many choices AFAIK... which is fantastic. So is that true?
Also, how about NetFlix, is that UK or USA content?
tx
Mark.
..
JJ-KwiK said:
Everything on the FireTV is region restricted to the US. Including Prime, Netflix and Hulu. If you try from any other region, like UK or Canada as an example, you'll get an error msg when you try to load a video. The only way to get around the error is to use a VPN. So far, vpn apk's, like Hola, don't work.
Click to expand...
Click to collapse
Holy crap, so why are some people buying it in the UK on eBay... Some sellers saying it's UK ready...
Perhaps we'll get lucky with an Android TV announcement at Google IO.
Mark
Sent from my Nexus 5 using Tapatalk
Here is my experience so far...
If you use a service like SmartDNS or Unblock-US, you can watch Netflix from anywhere in the world using your UK Netflix account. No need for VPNs. The services costs an extra $5 a month but worth it. Works great on all devices, including my Fire TV.
The service also works a treat for Hulu, but the Fire TV app is for Hulu. This needs a US credit card to subscribe.
For Amazon Instant Video (the pay to rent/buy service), you need a US Amazon.com account and a US credit card. You can use a service like US Unlocked (not to be confused with Unblock-US mentioned above ) which lets you register for a virtual US credit card with a US billing address and works great on Amazon and Vudu. Been using it a few years, but it does require a huge leap of faith to sign up for it - you need to send bank details etc for initial setup. I haven't had any issues so far, but appreciate many won't want to do this.
You can probably also get Amazon.com vouchers but have not tried this for Instant Video . Lots of sites sell them
The kick in the teeth for me is Amazon Prime and not having access to the UK service. On the Fire TV it's not an app that you launch so to speak, it's integrated into the menus. Everything that is served is the US content. Unlike Netflix, which uses the same app to server different content based on your region, Amazon has different apps for each region.
So to get UK Prime content, we need a UK version of the app sideloaded. At least that's my conclusion. The best version would be the Google TV apk (https://play.google.com/store/apps/details?id=com.amazon.avod) and there are some discussion around about ripping it, but I don't think anyone succeeded. We would also need it to be the UK version of the app.
As an example, on PS3, to get UK Prime, I need the app from the US PSN store, and for US Prime you need the one from the US PSN store.
The other challenge is sideloading it. I tried sideloading this Amazon Instant APK just as a test, and I got an error saying com.amazon.avod already installed, which is the main Prime app on the Fire TV. Someone much smarter than me would need to figure out how to change the name of the app/package so it can be installed alongside each other. Even if you could, this app won't work anyway to get UK content (or even work at all with a remote), but it's one step closer if we can get two versions of the Amazon app installed side by side.
Hope that helps someone somewhere It's still a great piece of kit - only thing I'm missing is UK Prime.
Cheers
eskay993 said:
Here is my experience so far...
If you use a service like SmartDNS or Unblock-US, you can watch Netflix from anywhere in the world using your UK Netflix account. No need for VPNs. The services costs an extra $5 a month but worth it. Works great on all devices, including my Fire TV.
Click to expand...
Click to collapse
Does Netflix UK work for you? Mine (also using Unblock Us) does show the content, and can navigate, but will refuse to play movies. It will start loading but then stalls after about 40% loading.
adb logcat gives java cert errors.
JPDeckers said:
Does Netflix UK work for you? Mine (also using Unblock Us) does show the content, and can navigate, but will refuse to play movies. It will start loading but then stalls after about 40% loading.
adb logcat gives java cert errors.
Click to expand...
Click to collapse
Hmm you're right. I've been mostly watching US and only tested accessing UK content, not playing. Tried playing and it stalls at 40%.
As a test, I tried a different Netflix apk that I found and it works fine in terms of playing the movie, but this apk is designed for touchscreen and a bit crappy to use with the Fire TV remote.
So, either it's a bug with v1.0.1 of Netflix which comes with the Fire TV, or it' an extra region check they've added, which sucks. I suspect it's just a bug/restriction of this old version.
If we can find a version Netflix apk that works well with a remote, then this would be solved. Unfortunately most results that come up are for touch screens.
Sooo close to being the perfect box! Hopefully someone can figure out a way round it.
Cheers
UPDATE: Netflix UK now works for me as I mention below.
Unfortunately I haven't found a way around this. I am in the UK and bought a Fire TV whilst in the US. When returning none of the videos play, none of the applications load (apart from the ones I've sideloaded).
It is still useful, as I put XBMC on there but it would be great to be able to use an Amazon Prime UK account or even just set the timezone without faffing about.
boxst said:
Unfortunately I haven't found a way around this. I am in the UK and bought a Fire TV whilst in the US. When returning none of the videos play, none of the applications load (apart from the ones I've sideloaded).
It is still useful, as I put XBMC on there but it would be great to be able to use an Amazon Prime UK account or even just set the timezone without faffing about.
Click to expand...
Click to collapse
Plex works i use it everyday on fire tv,even with the things that dont work yet in the uk for the price and gta games working great it is a brilliant box.
JPDeckers said:
Does Netflix UK work for you? Mine (also using Unblock Us) does show the content, and can navigate, but will refuse to play movies. It will start loading but then stalls after about 40% loading.
adb logcat gives java cert errors.
Click to expand...
Click to collapse
Not sure if it's something I inadvertently did, or something that changed server side at Netflix/Amazon, but Netflix UK now works on my Fire TV! I tried US, Mexico and UK and all movies and TV shows play (no longer get stuck at 40%). Worth trying it again if you were having trouble before.
All that's left now is for the new Netflix client (coming soon later in the year) and for a way to get Amazon UK, and I'm sorted!
eskay993 said:
Not sure if it's something I inadvertently did, or something that changed server side at Netflix/Amazon, but Netflix UK now works on my Fire TV!
Click to expand...
Click to collapse
Indeed, somewhere around the last firmware update, Netflix started working! Uninstalled the sideloaded version, because this client is actually usable. Now wait for the updated one, but already really helps in usability.

Netflix Canada

Hey all,
I've smuggled a Fire TV into Canada and am trying to get some content up and running. I seems that I am not able to download the Netflix app as there must be region locks in place. I have tried the android version but it is touchscreen optimized and I do not want to hook a bluetooth keyboard/mouse combo if I can avoid it. I have also tried to sideload a version that has been pulled and uploaded to xda to no avail.
Anyone else outside the US able to get netflix up and running?
gullygossner said:
I've smuggled a Fire TV into Canada and am trying to get some content up and running. I seems that I am not able to download the Netflix app as there must be region locks in place. I have tried the android version but it is touchscreen optimized and I do not want to hook a bluetooth keyboard/mouse combo if I can avoid it. I have also tried to sideload a version that has been pulled and uploaded to xda to no avail.
Anyone else outside the US able to get netflix up and running?
Click to expand...
Click to collapse
Installing the netflix native app worked for me when using Unblock Us and using my US Amazon account, you might want to try them (or alike service) for a free 7 day trial and then install Netflix.
But first make sure you are signed in with a US based Amazon account, I think their main check for eligibility of installing apps is with that. After installing you should be able to use Netflix CA without Unblock Us or alike, as the certs for the Americas versions of Netflix are already installed.
I myself am running the sideloaded touchscreen version, as EU certs aren't. It works, certainly not friendly, but "good enough", binge watching series etc. without any problems.

Netflix app crashes after login details are entered

Hi,
I just got my Fire TV set up. Used Smart DNS Proxy as part of wifi set up. Installed Netflix. When I open netflix and login using login credentials, the app crashes. I can't go beyond login screen.
I can stream Prime videos, crackle etc but not Netflix.
1 click settings is correctly set on Amazon account. I have tried deleting data and cache of all the apps installed and restarted the fire tv but couldn't succeed. I even tried resetting the fire tv but it didn't help either.
Any help is appreciated.
Is there anyway I can enable some logging to see why Netflix is crashing?
gopichandpai said:
Is there anyway I can enable some logging to see why Netflix is crashing?
Click to expand...
Click to collapse
adb logcat
I saw your thread on prerooted images: http://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337
I see that you have provided a zip update to fix Netflix. Unfortunately, I am on the 51.1.4.0_user_514006420 version so I can't root my fire TV. Is there anyway I can apply your Netflix fix on this version?
Attaching the logcat output. Any help is appreciated.
Attached now
I was hoping that downgrading the Netflix app might work for me. I uninstalled the latest Netflix app and installed the old app http://www.amazon.com/gp/product/B00FLJ1CFM/?tag=aftvn-20. But, when I open the old app, it asks me to upgrade to the new version.
I am not able to use Netflix at all. I hope some one can come with a solution soon.
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
dbdoshi said:
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
Click to expand...
Click to collapse
No, it is a new box. I have tried resetting the box and installed only Netflix. Even then it didn't work.
Netflix is updated to 1.1.1 build 125. I am facing the same issue on this version of Netflix as well. Raised a ticket with Amazon. It's been a week. Doesn't look like they have been progressing much on my issue.
I hope some one here will be able to help me fix the netflix issue.
Attaching the log from the new version of Netflix.
As expected, Amazon and Netflix said they don't support the issues when Netflix is accessed outside US, UK and Germany. Looks like I just need to wait for new firmware releases on Fire TV and/or new version of Netflix to see if it ever works.
I hope some one from here can help me with the issue that I am seeing. Or some one finds a way to root the latest version of the firmware so that I can install some custom firmware or older version of the firmware to fix the Netflix issue.
This issue was because of HDMI-CEC issue!
I disabled the HDMI-CEC and restarted the Fire TV and Netflix is working like a charm.
Netflix is crashing again after the latest Fire TV update. This is so frustrating.
you're not alone
i'm in US and just receive my amazon fire tv stick
software update being done automatically during setup, so it's up to date
netflix is not pre-installed, so i install from store ver.1.1.1 build 125
the app crashses straight away after login using login credentials
Thanks for your reply. It worked for me couple of times but 99% of the time it didn't work me. Raising a ticket with Amazon didn't help either. They are clueless!
The status as of today is it is not working.
I sideload latest netflix ver.3.8.3 from google playstore and netflix working
However since this netflix version for tablet, then fire remote won't work on this version
I'm going to call netflix and escalate this issue
Are you getting HD on the side loaded app?
gopichandpai said:
Used Smart DNS Proxy as part of wifi set up.
Click to expand...
Click to collapse
Any chance of using an Ethernet cable just for troubleshooting?
wellersl said:
Any chance of using an Ethernet cable just for troubleshooting?
Click to expand...
Click to collapse
Tried with Ethernet cable too. Same result

FXNOW app on Fire TV

I downloaded the new official Fxnow App for the Fire TV, logged in and tried to play something. Everything and I mean everything that I try to play brings up a 'can't play' error. Everything else works fine on the Fire TV ( netflix, Hbogo, etc. ) and the sideloaded FXnow apk app plays everything fine using a usb keyboard, so the only thing I can think of for why the official Fxnow app isn't playing is it's out, but not supported yet. The install app wasn't easy to find. It was buried in the search area, rather than coming up as an app under app categories, and therefore my conclusion is it won't be officially active until the 2nd Gen Fire Tv is released on Oct 5th. Anyone installed the Fxnow app, registered it with their cable / sat company and found out that nothing is playable? Wanted to find out if it was a problem on my end. Can someone please confirm this?
Thanks.
Just wanted to give an update to my problem in case someone had this same issue in the future. Turns out the problem is DNS proxy related. I'm using unotelly running a geo-proxy service allowing me to watch content from the U.S and U.K using sideloaded apk files along with using kodi for U.K content. When I remove the DNS from my Amazon Fire TV configuration, the FXNOW official app works fine. The official Fxnow app is being blocked somewhere in the proxy chain. So, currently I'm inquiring if anything can be done with help from my proxy provider. If not, I'll just go back to sideloading the apk version of the app and watch FXnow that way. So, basically nothing wrong with the app. Problem is due to my setup.

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