wow,
how many did they plan to release on launch date?
motorola website was slow for me right when 9:00 AM hit (Pacific)
and now, its back order
Well for you lucky people who ordered it on time, excited or what?
I got my order in 6 minutes before noon, estimated delivery is Sept. 9
Got my order in exactly a noon. Est time is Sept 10
How!!!!
Orange_furball said:
I got my order in 6 minutes before noon, estimated delivery is Sept. 9
Click to expand...
Click to collapse
how?
wtff!!!
it keeps saying back order on 3 different browsers and 2 different ISP!
Lol yeah its backordered now, but I used am unlisted link earlier
Looks like all the sites are all back ordered.
What they have about 100 to sell on first day?
back ordered in 17 minutes though?
Orange_furball said:
Lol yeah its backordered now, but I used am unlisted link earlier
Click to expand...
Click to collapse
i kept refreshing the page, and it said 11 Central "its time" as soon as 11 hit, I tried to purchase 3, then 2, then 1, but the online traffic made the site slow, for me at least, then 9 freaking 15 hits, and its back ordered.
$400 offered to who got a 360 and dont want it
Seems like Moto didn't have their act together on this one.
spridell said:
Seems like Moto didn't have their act together on this one.
Click to expand...
Click to collapse
they sure didnt,
I guess some of us will wait it out till the metal bands are released too!
Leaves a bad taste in my mouth the way Moto handled it.
Might skip it and try the LG
Bad news guys. I ordered 10 minutes before noon. Just got an email saying my order is on hold. I called them and they said they are reviewing all orders.
NexusoftheUniverse said:
Bad news guys. I ordered 10 minutes before noon. Just got an email saying my order is on hold. I called them and they said they are reviewing all orders.
Click to expand...
Click to collapse
Where did you order from?
Looks like maybe Moto jumped the gun here, didnt have that many available.
If they start canceling or back ordering orders we will know soon.
spridell said:
Where did you order from?
Looks like maybe Moto jumped the gun here, didnt have that many available.
If they start canceling or back ordering orders we will know soon.
Click to expand...
Click to collapse
I ordered straight from Moto.
After refreshing lots and lots, the website crash for 2 minutes. The backorder for grey version of the watch went through. I check my order history and now have 2 orders. Now have to call to cancel one of the orders.
Sent from my HTC6525LVW using Tapatalk
NexusoftheUniverse said:
Bad news guys. I ordered 10 minutes before noon. Just got an email saying my order is on hold. I called them and they said they are reviewing all orders.
Click to expand...
Click to collapse
awww darn!
that sucks! yeah, I had hopes for the Revised Motorola back-end since the take over, but seems like they really havent improved anything in terms of Planning, Public, Marketing..
Yep, willing to go try out the LG watch too.
way to go MOTO
eastsidebiz said:
awww darn!
that sucks! yeah, I had hopes for the Revised Motorola back-end since the take over, but seems like they really havent improved anything in terms of Planning, Public, Marketing..
Yep, willing to go try out the LG watch too.
way to go MOTO
Click to expand...
Click to collapse
Won't be happy if they cancel my order. Won't re-buy if it gets cancelled.
NexusoftheUniverse said:
Won't be happy if they cancel my order. Won't re-buy if it gets cancelled.
Click to expand...
Click to collapse
Same here. I'd rather keep $250 than give my business to them in that case.
jlouang said:
After refreshing lots and lots, the website crash for 2 minutes. The backorder for grey version of the watch went through. I check my order history and now have 2 orders. Now have to call to cancel one of the orders.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Lol so you probably caused NEXUSuniverse's order to be on hold..
Oh man i hope you and whoever bought it on time gets it though
NexusoftheUniverse said:
Won't be happy if they cancel my order. Won't re-buy if it gets cancelled.
Click to expand...
Click to collapse
Id be mad too. Irritated. But still the watch is so sexy
eastsidebiz said:
Lol so you probably caused NEXUSuniverse's order to be on hold..
Oh man i hope you and whoever bought it on time gets it though
Click to expand...
Click to collapse
I'm in the process of calling the customer service to cancel one of the order. I'm on a 20 minute hold. Someone will get it as soon as I cancel one of the order.
Sent from my HTC6525LVW using Tapatalk
Related
as title says.they told me 11th April
same here, told me on the phone the 7th but my email confirmation says the 11th.
Also the 11th for my order with dialaphone. Seems like everyone got the same date. Still if it comes sooner then that's great.
11th for me too.
Mine says 11th too, shows credit check passed. They've also taken payment for the handset.
this is mainly due to bank holiday weekends ofcourse. Never mind few days more will not kill you.
Tad confused now, found this on their FB page.
Dialaphone Hi Mike, Thanks for your post. The expected delivery date for all HTC One X handsets is the 12th April. Let me know if you have any further questions and have a great day. Cheers, Espi.
Yesterday at 08:57 · Like
Click to expand...
Click to collapse
11th for me as well on the Vodafone contract. Don't mind waiting a few extra days but would be nice to get it before Easter holidays, doubt that will happen!
It may possibly come earlier.
This late date might be for the stats as proof they have 'exceeded customers' expectations' by delivering earlier than promised. Who knows, it may have a 'stretch target' to exceed delivery times to qualify for a bonus.
On the other hand, they might be telling the truth
JimmyEatFood said:
Tad confused now, found this on their FB page.
Click to expand...
Click to collapse
They told me the 12th on Twitter as well, but all our order pages say the 11th.
Think they are simply covering their backs in case of holiday delays.
Audioboxer said:
They told me the 12th on Twitter as well, but all our order pages say the 11th.
Think they are simply covering their backs in case of holiday delays.
Click to expand...
Click to collapse
Good point. Would love it to come early
Im going to give them a phone and see what they say,
johnbhoy89 said:
Im going to give them a phone and see what they say,
Click to expand...
Click to collapse
Ask about beats headphones with o2 phones please
JimmyEatFood said:
Ask about beats headphones with o2 phones please
Click to expand...
Click to collapse
couldnt confirm if they were sending it earlier than the 11th and also wouldnt confirm what headphones will be in the box
she was a bit rude, im guessing shes been pestered for information off of us
johnbhoy89 said:
couldnt confirm if they were sending it earlier than the 11th and also wouldnt confirm what headphones will be in the box
she was a bit rude, im guessing shes been pestered for information off of us
Click to expand...
Click to collapse
cheers pal
thanks! i feel better now since i can't pay until then. i was already planning to pay extra for next day shipping. it stills says pre-order on Negri Electronics, so it's probably the same date for them.
johnbhoy89 said:
couldnt confirm if they were sending it earlier than the 11th and also wouldnt confirm what headphones will be in the box
she was a bit rude, im guessing shes been pestered for information off of us
Click to expand...
Click to collapse
They have probably been given a script and their calls will be listened to and QC'd to check they stick to it. I suspect the first we will hear if its an earlier date is an email saying its shipping.
so, after paying vodafone to bring my commitment date earlyer so i can upgrade, i went through dialaphone purely because voda was asking far too much,
so i went for a white one x voda upgrade
free handset
htc media link
£31 pm 300 mins / unlim texts/1gb data
delivery i was told would be the 7th. that was today at lunch i made the order,
i was waiting for the s3 but im impatient, owning
hero/desire/desire z/desire hd/ to my current nexus s with custom rom. i wanted to go for this handset and canny wait,
purchased my screen protecters already,in car kit,home dock tooo,
sorry to ramble on lol, cheers,
I ordered my One X through Dialaphone almost 2 weeks ago now, I did call and speak to a gent just before ordering and he said they where due them in on the 7th, which if your not aware is Good Friday, if this is true then they probably won't ship till the following Tuesday after Easter Monday. That would make delivery date the 11th which is what everyone's order probably does say!
I live in hope that they may come in a day earlier and MAYBE come on the Friday/Saturday but it is unlikely so I am just banking on the 11th, itll be far less disppointing that way
I don't know why companies like HTC choose such a stupid time to release handsets. They could have chose any week, instead they choose Easter week. So annoying, lol.
But you are right, all these conspiracy theories about the phones being shipped late due to branding are probably all a load of crap. It's just the lack of days available to deliver due to the holidays that is causing the delays.
It's still not to say obviously that some phones could be branded, but lets hope not.
so, last i heard sprint was pushing back the in-store release date. Has anyone seen one in a store yet?
No I went an hr ago and they didn't even have any advertisement for it or even the test units or dummy units the guy said some time next week they will get em -_____-
went there a couple minutes ago, pushed back by about aweek :/
Sent from my SPH-D700 using xda premium
damn, i guess it doesn't matter much for me since my release date is the 1st of july. it better be ready by then.
I went by on Wednesday and the guy said it will be pushed back to next week, hopefully Monday.
Sent from my SPH-D700 using Tapatalk 2
I called my local store and they said to call back Wednesday and then they might have an idea of when they are getting stock.
hockey4life0099 said:
damn, i guess it doesn't matter much for me since my release date is the 1st of july. it better be ready by then.
Click to expand...
Click to collapse
Same here. I want to at least have time to mess around with it in the store before I get it.
Only a handful of stores got them in today, and they were supposedly LTE launch cities. The full release was pushed back to the 28th. I got mine in today, and all I can say is: EPIC.
SpicyBurrito said:
Same here. I want to at least have time to mess around with it in the store before I get it.
Click to expand...
Click to collapse
you have the best sig but it was a lot better when your avatar was a hot girl!
I called my local store and they said next week too.
Yea I got a couple buddy's that work at my sprint store and the said they got a PO (purchase order) for the 29th
Sent from my SPH-D710 using Tapatalk 2
Just wanted to update everyone on my visit to the Sprint store today. I went by the local Sprint store here earlier and I was also told that the release of the SGIII to them got pushed back. They told me that they could get them as early as next week, but there was a chance they would not get them until the 1st of July. At any rate, I went ahead and placed my order and got put on the waiting list. I was waiting patiently, yet anxiously, and expecting to hear the lady at the store tell me that I was like number 5 million to be on the list...LOL...Come to find out, I was only the 5th person to order one...which is good because that will mean I will get mine out of the first batch they get. Now I get to sit and impatiently wait...LOL
Cheers!
I went to the Sprint store today as well and they said they have to push it back because of Samsung not being able to meet up with the pre order demand. Then I pulled one of the reps over on the side and asked him if this has anything to do with Apple trying to sue Samsung for S-Voice. He replied, "Apple will do anything to delay the release of other phones."
So there is your reason for the delay ladies and gentlemen
frazy said:
I went to the Sprint store today as well and they said they have to push it back because of Samsung not being able to meet up with the pre order demand. Then I pulled one of the reps over on the side and asked him if this has anything to do with Apple trying to sue Samsung for S-Voice. He replied, "Apple will do anything to delay the release of other phones."
So there is your reason for the delay ladies and gentlemen
Click to expand...
Click to collapse
Um, sorry but doubtful. A sprint store guy wouldnt know more than a vast internet full of info leakers. (including ISN). Right now theres no indication that Apple has anything to do with anything. People got their 16 gb'ers today, and all signs point to other shipments soon or in progress. This smells exactly what it is, a supply problem.
I went by my Sprint store today. They didn't have the phone, but they had cases for the phone for sale...
SpicyBurrito said:
Same here. I want to at least have time to mess around with it in the store before I get it.
Click to expand...
Click to collapse
Same here I need to hold a product before I buy it. But my heart is set on it just need my mind set on it..... Plus I still need to decide color.... I like white but think it might get old after a while.... Plus then case options are limited compared to darker tones.
Sent from my SPH-D700 using xda premium
hockey4life0099 said:
damn, i guess it doesn't matter much for me since my release date is the 1st of july. it better be ready by then.
Click to expand...
Click to collapse
Definitely
Sent from my SPH-D710 using xda premium
same here, want to test it out ... kinda disappointed, wanted the UK version out here ... but lets see
I skipped pre ordering because I figured that it wasn't really worth tying up my money for a whole month. Kind of regretting it now. I've called every Sprint, Best Buy, and Radio Shack near me and no one has it on this side of Atlanta. Super bummed.
Sent from my PC36100 using XDA
Source?
teh roxxorz said:
Only a handful of stores got them in today, and they were supposedly LTE launch cities. The full release was pushed back to the 28th. I got mine in today, and all I can say is: EPIC.
Click to expand...
Click to collapse
Sorry to disagree, but the consensus is that no stores, sprint or authoriized retailers, have gotten these in yet anywhere. If u know of any specific locations that have, however, of course I'd be interested to know.
What reason do you need to give the driver? Is there a specific process or something?
"I do not want it, take it back"
I'm on the process of this too. I canceled my pre order was given a cancelation number and was promised the phone wouldn't ship. Well low and behold my bank account has been charged and over drafted now since I bought it yesterday in store and the pre order note 3 is on its way to my home right now.... I've instructed everyone at home to not sign anything and to refuse the package. If they leave it at the door I'll take it to ups and return to sender.....gosh what a bunch of crap.
Sent from my SM-N900T using Tapatalk 2
Same here , they said my pre-order was on back order for 10 days and i did the same thing by cancelling it and got the same text yesterday that it shipped. Bunch of morons that work for T-mobile i would have just waited if i knew it was going to ship yesterday
I'm in the same boat. I cancelled my preorder on 10/1 picked the phone up in store 10/2 and received a tracking number this morning.
The tracking number said it would be here by 4:30 which it's now almost 5:30???
mgbotoe said:
"I do not want it, take it back"
Click to expand...
Click to collapse
Hah I guess this makes me look like a dum dum. I was just looking at the reason codes UPS offered and refusing delivery seemed to deal more with incorrect address, item, etc. Wasn't certain you just refuse something you no longer want.
vicegrips said:
Hah I guess this makes me look like a dum dum. I was just looking at the reason codes UPS offered and refusing delivery seemed to deal more with incorrect address, item, etc. Wasn't certain you just refuse something you no longer want.
Click to expand...
Click to collapse
Haha no problem I use to work for a delivery company lol. If they are all as nice as me, thats all it take
The UPS guy just rang my doorbell and let the phone right there. I was able to catch him before he left and I just told him I was refusing it and it should not have been shipped out.
I did and the ups dude said cool.. question was everyone charged before the order shipped? I wasn't I had I pending. It fell off and never came back.
Sent from my SM-N900T using Tapatalk 4
Mine was left on my door step. What should I do? I really need some input from you, and greatly appreciate it.
Sent from my SM-N900T using Tapatalk 2
I walked rite into a T-mobile store and got one
Sent from my SM-N900T using XDA Premium 4 mobile app
janjannsen99 said:
Mine was left on my door step. What should I do? I really need some input from you, and greatly appreciate it.
Sent from my SM-N900T using Tapatalk 2
Click to expand...
Click to collapse
Obviously ... don't open it lol. Call ups And explain. They will pick it up and send it back . No problems. As long add its unopened..
Sent from my SM-N900T using Tapatalk 4
don't want it
mgbotoe said:
"I do not want it, take it back"
Click to expand...
Click to collapse
haha - my thoughts too on this kinda response
Why are you guys not wanting them? I ordered one yesterday with the zero down deal, and it shipped yesterday too. It's scheduled for delivery tomorrow by UPS. You all have me wondering why. Is UPS doing something to the phones? Should I be worried?
Careful some drivers are shady and if you give it back they can say they gave it to you and keep it for themselves to sell. I would personally take it back and have something given to you as proof of the return like a receipt or something to cover your ass.
Sent from my SM-N900T using xda app-developers app
register an ups account and add the tracking to your account. then request the package to be picked up at ups store.
contact tmobile to let them know you refuse the phone. that way it never leaves ups and tmobile can't make **** up since it wasn't even opened/delivered to you.
Why are people cancelling deliveries? lol
Dreamgun said:
Why are people cancelling deliveries? lol
Click to expand...
Click to collapse
read back you will see
err lol, so I guess people couldn't wait for their pre-order... and bought it in store? damn
Dreamgun said:
err lol, so I guess people couldn't wait for their pre-order... and bought it in store? damn
Click to expand...
Click to collapse
I decided I wanted black instead of my white pre-order, and T-Mobile couldn't cancel my pre-order or stop the shipping.
I was reading on an article on Droid-Life and one of the posters said to be a T-Mobile Employee and provided this information. If anything sounds mostly true. Also might be in-store only deal not sure.
link?
Damn the 18th, HTC is screwing up with this US release.
Sent from my iPhone using Tapatalk
Jfree3000 said:
Damn the 18th, HTC is screwing up with this US release.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Where are you getting that date from?
EDIT: Derp Nvm lol
There was a poster on there that said he worked for T-Mobile and they had a briefing. Its the most recent droid-life article for the HTC 10 talking about the update today. If you go in the comments. He has since deleted his post. I'm guessing it was pretty true for him to delete it.
I mean it would fall in line with the time frame. Id bet it gets announced tomorrow giving them a week to advertise. What else really could HTC and T-Mobile throw in? They cant throw in a Vive because its alot more expense than the lg 360 cam like they did with the G5 or what sammy did with the s7/s7e. Plus I'd imagine HTC doesnt wanna discount it too much. They need money lol
Not sure if this page is new or not - http://www.htc.com/us/support/htc-10-t-mobile/
The poster was me and as of right now everything is still on track. ?
jonathan3579 said:
The poster was me and as of right now everything is still on track. ?
Click to expand...
Click to collapse
Any idea if carbon gray will be sold by TMo? Verizon only has silver, BB has a pre-order up for the Sprint silver version, but no carbon gray.
Kisakuku said:
Any idea if carbon gray will be sold by TMo? Verizon only has silver, BB has a pre-order up for the Sprint silver version, but no carbon gray.
Click to expand...
Click to collapse
I'll try to check-in with our HTC Rep today and see. We expected a A LOT more info from the webinar other than "launching May 18 with a free Ice View case and extra charger" promo. The way she worded it made it sound like it was going to be a launch day only thing which I hope is not true... They've already made it more difficult to sell by killing off Uh-Oh! on carrier devices.
http://www.t-mobile.com/cell-phones/htc-10.html
https://newsroom.t-mobile.com/news-and-blogs/t-mobile-brings-the-heat-with-htc-10-launch-offer.htm
I know where I'll be May 18th.
I'd rather get free hi-res headphones...
jonathan3579 said:
I'll try to check-in with our HTC Rep today and see. We expected a A LOT more info from the webinar other than "launching May 18 with a free Ice View case and extra charger" promo. The way she worded it made it sound like it was going to be a launch day only thing which I hope is not true... They've already made it more difficult to sell by killing off Uh-Oh! on carrier devices.
Click to expand...
Click to collapse
id10terrordfw said:
http://www.t-mobile.com/cell-phones/htc-10.html
https://newsroom.t-mobile.com/news-and-blogs/t-mobile-brings-the-heat-with-htc-10-launch-offer.htm
I know where I'll be May 18th.
Click to expand...
Click to collapse
Again silver only in the photos. Also $680 and freebies require redemption: "Redemption req’d by 6/20/16 at htc10offer.htcpromotions.com. Limit 1/customer; 2/household; allow 10 weeks."
Kisakuku said:
Again silver only in the photos. Also $680 and freebies require redemption: "Redemption req’d by 6/20/16 at htc10offer.htcpromotions.com. Limit 1/customer; 2/household; allow 10 weeks."
Click to expand...
Click to collapse
Aha! It's unfortunate that the pricing is more than we were anticipating. At least everything else is coming together as planned.
YES! finally I dont have to check google for a launch date now...
Wonder when the preorder goes live.
gooface said:
YES! finally I dont have to check google for a launch date now...
Wonder when the preorder goes live.
Click to expand...
Click to collapse
As per T-Mobile Twitter, no pre-order, just straight up launch.
I am not waiting until the 18th. Since I found another $100 off code that works, I just ordered via HTC with next day air for $7. $650 after taxes. I figure if I resell it this fall if the new Nexus proves to be great, I'll probably recoup what I would've paid in JOD payments anyway. Or if I really love the phone, I'll just return it within 30 days to HTC and use JOD with T-Mobile to get the extra freebies and not have to worry about re-selling later.
I hope this phone is available via jump on demand!
Would you guys / gals trade back in a Note 5 and "Jump" onto the HTC 10 ?
I never once use the S-Pen, and this Note has the same sized 3,000mAh battery as the 10, so they should get close to same battery life ? I always prefer Sense over TW.
Zorachus said:
Would you guys / gals trade back in a Note 5 and "Jump" onto the HTC 10 ?
I never once use the S-Pen, and this Note has the same sized 3,000mAh battery as the 10, so they should get close to same battery life ? I always prefer Sense over TW.
Click to expand...
Click to collapse
I'm definitely trading in my Note 5 for the HTC 10 next Wednesday. I'm just hoping they have the carbon grey available when I go.
Sent from my SM-N920T using Tapatalk
Do we think it may be the same model as the unlocked variety except with different hardware? If that's the case, then I hope it would be possible to covert it to an unlocked varient.
Was out of town when it got delivered. Wife put it on the charger this morning. It's dead, no battery icon when charging. Power, power plus vol down for minutes. Nothing. plugged it into a computer, it's not on with a dead screen as windows did not recognize it. New replacement OTW.
Most disappointing.
TonikJDK said:
Was out of town when it got delivered. Wife put it on the charger this morning. It's dead, no battery icon when charging. Power, power plus vol down for minutes. Nothing. plugged it into a computer, it's not on with a dead screen as windows did not recognize it. New replacement OTW.
Most disappointing.
Click to expand...
Click to collapse
Dang dude...THAT BITES! Think I'll just use my P2XL for another year. Hope you get a good one next time.
Badger50 said:
Dang dude...THAT BITES! Think I'll just use my P2XL for another year. Hope you get a good one next time.
Click to expand...
Click to collapse
It will be a good one next time, or I will take the refund and stick with my 2XL.
TonikJDK said:
Was out of town when it got delivered. Wife put it on the charger this morning. It's dead, no battery icon when charging. Power, power plus vol down for minutes. Nothing. plugged it into a computer, it's not on with a dead screen as windows did not recognize it. New replacement OTW.
Most disappointing.
Click to expand...
Click to collapse
Same exact thing happened to me. Got mine on Wednesday last week, and hopefully will have the replacement tomorrow or Tuesday. I haven't hi a shipped notification yet.
jaben2 said:
I haven't hi a shipped notification yet.
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Click to collapse
Well, that makes me sad. I would think in our situation they would ship quickly.
Well not looking good for delivery tomorrow either. Still no shipping notification.
Really making me reconsider the decision. Have had every pixel, plus Nexus phones since the Nexus 6. Currently have the note 9. Maybe I'll just save some bucks and grab the 6t...
jaben2 said:
Well not looking good for delivery tomorrow either. Still no shipping notification.
Really making me reconsider the decision. Have had every pixel, plus Nexus phones since the Nexus 6. Currently have the note 9. Maybe I'll just save some bucks and grab the 6t...
Click to expand...
Click to collapse
Don't worry yet, I didn't receive a shipping notification for my Pixel order until about 3am, the day of delivery.
jaben2 said:
Well not looking good for delivery tomorrow either. Still no shipping notification.
Really making me reconsider the decision. Have had every pixel, plus Nexus phones since the Nexus 6. Currently have the note 9. Maybe I'll just save some bucks and grab the 6t...
Click to expand...
Click to collapse
Did it ship or show up? Mine is due tomorrow or day after. Has not shipped yet.
TonikJDK said:
Did it ship or show up? Mine is due tomorrow or day after. Has not shipped yet.
Click to expand...
Click to collapse
Nope, still sitting at ordered. Delivered date was supposed to be the 22 or 23rd.
Still nothing....
jaben2 said:
Nope, still sitting at ordered. Delivered date was supposed to be the 22 or 23rd.
Still nothing....
Click to expand...
Click to collapse
I somewhat remember this with the 2's. People that got out of the box defective phones had to wait forever.
Mine worked for the first 4 days and now it won't take a charge. Tried Safe Mode, Power Off charging, new chargers, outlets. The phone even shows it's slow charging when no cable is plugged in and fast charging when a cable is plugged in. Think I'm going to return it for the 6t.
TonikJDK said:
I somewhat remember this with the 2's. People that got out of the box defective phones had to wait forever.
Click to expand...
Click to collapse
Well mine still had no movement.
Did talk to a returns and shipping specialist today. Supposedly they are having an issue on rma's getting "stuck" in processing. He supposedly escalated the case and is supposed to email an update. Haven't gotten an email yet though.... Getting closer to being a 6t for me.
jaben2 said:
Well mine still had no movement.
Did talk to a returns and shipping specialist today. Supposedly they are having an issue on rma's getting "stuck" in processing. He supposedly escalated the case and is supposed to email an update. Haven't gotten an email yet though.... Getting closer to being a 6t for me.
Click to expand...
Click to collapse
I just had a chat with them. Things with RMAs are clearly messed up. Same thing, going to escalate and email me an answer.
jaben2 said:
Well mine still had no movement.
Did talk to a returns and shipping specialist today. Supposedly they are having an issue on rma's getting "stuck" in processing. He supposedly escalated the case and is supposed to email an update. Haven't gotten an email yet though.... Getting closer to being a 6t for me.
Click to expand...
Click to collapse
TonikJDK said:
I just had a chat with them. Things with RMAs are clearly messed up. Same thing, going to escalate and email me an answer.
Click to expand...
Click to collapse
Yup, same bull**** for my RMA that was supposed to come today but it never even shipped. The order was placed last week on the 18th was supposed to go out on the 22nd and get here today. I went through a more annoying process and went through numerous reps and one of them even had the audacity to say the phone shows it was sent yet they were unable to furnish a tracking number. I'm like so you guys handed over a $1,000 + device and didn't get a tracking number from the carrier? Seems legit! The rep was quiet and had no response to that comment. On the latest call I made today I got transferred to someone in the shipping department she escalated the issue as well. But I went a step further and cancelled the order for my first RMA and had her place a new order for a new RMA. The new RMA now shows a delivery date of 29th - 30th so I wonder if it was a supply issue? Either way I'm getting tired of Google's half assed device launches and support.
Not a supply issue, they are shipping us new phones. They have plenty, it's a procedure issue.
TonikJDK said:
Not a supply issue, they are shipping us new phones. They have plenty, it's a procedure issue.
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If it's not a supply issue then it's possible it had something to do with their system outage/update/enhancements they did fairly recently? I don't know anymore to be honest and I just hope this RMA order that was issued today will go through.
jaben2 said:
Nope, still sitting at ordered. Delivered date was supposed to be the 22 or 23rd.
Still nothing....
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Me too....mine has a very small defect on the glass on the edge lip of the phone.... replacement was supposed to be here 22nd-23rd.....still hasn't shipped.
Just got off the phone with Returns....they are having a system issue and it's been escalated.....so nothing.
Well after escalating mine yesterday. Still no email update and no movement on the order page.
Same, not a word. No change. Tomorrow I will make them cancel the replacement and issue a full refund for the original.