Develop Bugs

[Q] Charging issue that defies common sense...

I searched here and google and found various charging issues but none quite like what I am seeing. The night before last, I plugged my A100 in before bed like I normally do and saw the power light turn orange. In the morning, I unplugged it without even looking at the LED because I just expected it to have charged completely. When I got to my car and turned it on, it was at 32%. I thought maybe I had something running that was eating battery or I didn't plug it in all the way overnight so it didn't charge. I plugged it into the car charger and went to work. When I got to work it was still at 32% but I didn't use it the whole time so I thought that was odd. I pretty much didn't use it the whole day since I knew it was low on power and I didn't have a charger at work. I got home and saw that it was at 28% so I plugged it in. About an hour later, I checked and it was still at 28%. Thinking that was odd, I turned it off and left it charging with it off for an hour. Turned it back on an hour later and still at 28%. I spent a little time using it while plugged in trying to kill off apps and things but it drained to 18% even though it was plugged in, the power LED showed orange, and the battery icon on screen showed charging (lighting bolt). At this point I started to worry that something was seriously wrong. I turned it *off* and left it plugged in all night after checking to make sure the LED was orange. In the morning, the LED had turned off completely (not blue or orange). I turned it on and saw that it was still at 18% even after charging all night turned off. I unplugged and replugged and the LED came on orange again.
So here is where it gets really strange.. I decide to go through RMA process since I'm still under warranty. I don't want my private data on it when sending it to them so I do a wipe. On a whim, I plug it back in after the wipe and guess what? It's charging! What the heck?!?! I had thought maybe I installed something that was causing problems but since it wasn't charging even when turned off, I figured it couldn't be an app. Can an application cause the device not to charge even in the off state? I thought maybe my battery stats had gotten corrupted so the percentage readout wasn't accurate but right after wiping the data, the battery was reading 18% just as before the wipe.
Any thoughts? Anyone ever see anything similar? My gut says to RMA it still.

Reboot the device.
It's a bug that happened to me on Honeycomb all the time with A100. (No longer happens on ICS)

Did you actually read the OP?
Sent from my Acer Iconia Tab A100 using Tapatalk

Yes, multiple reboots didn't help. No charging even when off. Started charging after wipe. Very odd.
So, after my wipe, I set out to see if I could get it to fail again. I loaded a couple of apps that I had loaded a couple of days before this happened and it stopped charging again. Unloaded each of those apps and still no charging. Did another wipe and still no charging. Conclusion is it's busted and just randomly charges on occasion. Sending it in for RMA today. Still very odd that it was reliably charging after that first wipe.

I myself am experiencing exactally the same problem. Any fix found?
Sent from my A100 using xda premium

Similar thing happened to me. The only thing is I didn't realize it wasn't charging until it was too late and the battery was at 5%. After it shut off, the only way i could get it to turn on was by holding down the power button and plugging in the charger. It didn't get to try a data wipe (didn't have enough time lol). I sent it back and they replaced the system board. Said it was not recognizing the battery properly.

I own two tabs, and one had this issue, the fix is actually quite simple. Let the tab die. No battery life at all. Then, when your sure its dead, plug it back in, and let it charge to full. I haven't had the issue on the tab since.
Sent from my Bad-Ass Acer Iconia Tab a100

Ciao. Same problem: my a100 only power on when plugged on charger.
i'm using a cooked ics with ulocked bootloader and i tried wipe, new installation, varius reboot, etc... and nothing heeelp!
thnx

flskio said:
Ciao. Same problem: my a100 only power on when plugged on charger.
i'm using a cooked ics with ulocked bootloader and i tried wipe, new installation, varius reboot, etc... and nothing heeelp!
thnx
Click to expand...
Click to collapse
Blow in the charge hole (in the tab) and try again, i had a similar problem, my charge was stuck into 3%, i tried that and worked for me : )
Enviado desde mi A500 usando XDA Premium HD app

luisxd said:
Blow in the charge hole (in the tab) and try again, i had a similar problem, my charge was stuck into 3%, i tried that and worked for me : )
Click to expand...
Click to collapse
my charge is on 3% too, but no good luck for me. seems a most serius problem
thanks.

any news guys? I bought a old ACER A100 and only power on while it plug in, so I went ahead and changed the battary, it still does not get charge.

Is the happening on complete stock? Or a custom ROM, if so, which one.
Also, reflash said ROM if applicable, and make sure the data is wiped.
I like the drain the battery idea, although its risky, these tabs can brick if it gets below 10%, current/voltage act weird when its low and blow a breaker inside and keep it from turning on.
Sent from my A100 using Tapatalk 2

What percent does it show the battery at while it's on?
Sent via Acer Iconia A100 on CM10_Build090212; godmachine v2.0 kernel, Smooth, Stable, Fast

My tab has the charging issue, but it is self inflicted. It was dropped, which cracked the lcd screen. I ordered one after a week or so and replaced it. At this point is when the charging issue cropped up. It powers on only if plugged in, and will get to 3% charge no matter how long it is plugged in. It will also only show the 3% if the charger is unplugged. It will then run for a few minutes until the battery dies. Also, the orange charge blinks about one minute after the charger is plugged in.
I found a reference on the web that if the battery charge gets too low the A100 can't charge it. I also found references that people had this problem, and Acer replaced the mb. I took a shot on the battery since it was a lot cheaper. Still the same. That doesn't the battery was not the issue since it was an ebay battery. So for now I just use it in the living room, plugged into outlet. Works good for that.
Jim

Ha! Found my own post by doing google query. Wow, didn't know this thread was still somewhat alive. So, I sent mine back as I mentioned in my last post back in February and they took a week and sent it back to me completely untouched. Basically said it was fixed but the same problem existed. I sent it in after a wipe but I did configure my wifi access point before I sent. When I got it back, my access point connected immediately and it still would not charge. I called them right back furious and demanded they provide shipping back to them because they clearly did nothing. They finally agreed and I shipped it back. After another two weeks of transit and repair time, I got my tablet back and this time it appeared to be fixed.
So, flash forward to 3 weeks ago. One morning I woke up and the tablet wouldn't power on. Black screen but the home "button" would light up when touched and power button would light up when plugged in and such. After several attempts to reset by holding down power button and using the recessed reset button, it was still not responsive. Tried up volume (and down volume) while powering pressing power button.. tried holding down reset button while pressing power button.. all with no result. Submitted rma request and was immediately granted without review. Sent it in and after about two weeks, got it back and it appeared to be working fine. Just this past weekend (about a week after I got the tablet back), I noticed that it was 3% after sitting on the charger for 2 days straight over thanksgiving. ARG!! Looks like another round of RMA here. I have not tried wiping but last time the charging issue happened, it was intermittent for about 2-3 weeks getting worse and worse before finally never charging. I am now near the end of my warranty period and I worry that if I send it back now, they will just turn it around and say it started charging after a wipe. What a piece of ... this is? This will be the 4th times in one year of ownership. I've almost spent the difference in cost between this tablet and other more expensive options in time and shipping alone.
I will try wiping it and then running it all the way down. Although I almost want it to fail hard right now so I can get it RMA'd before my warranty is up.

Not Charging After Full Drain. Not Turning On When Plugged In

So I'm having a problem where I drained my battery and the phone shut itself off with 1% to 2% battery life remaining. I've left it charging for a good 45 minutes now. Turned it on, and it reported 1%. Thinking that it was just a reporting error, I unplugged it, and the phone promptly shut itself off. Now another 30 minutes has passed, unplugged it, turned it on. The phone refuses to turn on! It will however show the battery charging animation, so I know it's not bricked or anything. I guess my only solution is to leave it charging while it's off overnight, even though I need to use my phone right now... That important person will have to wait :crying:
Edit: Works again... Though it does not show my battery life correctly. It says 15% when it's probably more like 2%.

Make sure it's plugged into a wall and not your computer.
Sent from my Optimus G using Tapatalk 2

BMelz said:
Make sure it's plugged into a wall and not your computer.
Sent from my Optimus G using Tapatalk 2
Click to expand...
Click to collapse
It was plugged in to the wall.

geokilla said:
It was plugged in to the wall.
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Click to collapse
Might want to use a different cable.. i have read that the cable and possibly even the wall adapter can be flakey.. if you have a spare cable try to use it instead of the lg one..

Original LG cable is fine. It's ever since I drained the battery it's started to act weird. I plugged it in at 3% in hopes of "calibrating" the batterystats and it was charging fine. Up till now. I caught a glimpse of my phone turn itself off while charging.
Now it's randomly decided to turn itself on and bootloop... And back to charging animation while off we go. What the hell? The battery isn't charging... Switching cables didn't help btw.
Found a third cable. Temporarily working..

geokilla said:
Original LG cable is fine. It's ever since I drained the battery it's started to act weird. I plugged it in at 3% in hopes of "calibrating" the batterystats and it was charging fine. Up till now. I caught a glimpse of my phone turn itself off while charging.
Now it's randomly decided to turn itself on and bootloop... And back to charging animation while off we go. What the hell? The battery isn't charging... Switching cables didn't help btw.
Found a third cable. Temporarily working..
Click to expand...
Click to collapse
Hmmm maybe the charger? Sounds to me like its not getting proper power hence the shutting down while plugged in.. but what do I know heh

I have the same problem. Plugged the phone in at about 3% and walked away. Came back an hour later to find it stuck in a loop of the LG logo and a black screen. I can sometimes get it into recovery, and from there see that the battery percentage will go from 0% to 15% and back to 0%. It's like the battery is bad.

I think it's a problem with the ROM/firmware where we can't drain it and hope to charge it up again..

I'm still running v1 of the jb release and last night I used my phone until it shut down at 2%, charged it up fine, and its been ok, knock on wood. One weird thing is that if I use the phone while on the charger, and I mean light tapatalk usage, the phone will drop to 99%, even while plugged in. Weird.
Sent from my LG-E971 using Tapatalk 2

ATRIXXIRTA said:
I'm still running v1 of the jb release and last night I used my phone until it shut down at 2%, charged it up fine, and its been ok, knock on wood. One weird thing is that if I use the phone while on the charger, and I mean light tapatalk usage, the phone will drop to 99%, even while plugged in. Weird.
Sent from my LG-E971 using Tapatalk 2
Click to expand...
Click to collapse
That's normal. When the phone is charged at 100% it stop charging to avoid the battery to be overcharged thus reducing it's durability.

Not charging again... My phone maintained a charge between 10% and 25% or so according to the battery usage graph. So I switched cables again. I went into the service menu and got a screenshot of the charging test this time. First pic is with the LG cable. Second is with a Samsung cable. Third picture is back with LG cable after the battery successfully got charged past the "low battery zone" with the Samsung cable.

I have a similar problem with the stock charger. After a few weeks of working perfectly, it just sopped charging my Optimus G.
Bizarrely, it charges my wife's Galaxy S2 HD LTE without issues.
And the charger from my Sony-Ericsson Xperia pro charges the Optimus without issues.
It's almost like the stock charger burns out something internally such that it doesn't output enough voltage/amperage/current.
Sent via the magic of an Optimus G (E971) running CM 10.1.

So it happened again... But this time, it occurred in between 20% to 40% battery life while charging. It's probably the LG cable.. Gonna call support and ask for another.

geokilla said:
So it happened again... But this time, it occurred in between 20% to 40% battery life while charging. It's probably the LG cable.. Gonna call support and ask for another.
Click to expand...
Click to collapse
I have a similar situation -- I powered down my phone one time at 5 %, did not wake up until one hour of charge, then last night tried again with about 40 % of battery left, same problem. I was wondering at first if the phone did not go to power down properly, and that the battery would drain through that, but then I just did another test with my battery at 30 %, and the phone did not want to restart until plugged in for 5 minutes.. It's almost as if the booting process is just this huge battery drain, sucking all the juice to start the phone in a peak of electrical rage.. anyway -- I noticed that yesterday, I was trying to restart the phone after a while, it would start to boot but it seemed it owuld just miss a little bit of juice to complete the process, then finally when it made it to screen it was at about 10 %..
Could it be that fix we used in the stock rom to get the screen at more than 65 %, and the cpu at 1512 mhz ? It seems more software related than hardware in my case, meaning I don't beleive it is the cable

Hate to revive an old thread, but as the new owner of an LGOG i just ran across this problem the other day. My phone has been able to go two day on a charge, and last week I forgot to charge it on night. Found it dead the next day. was leaving so I took it intending to charge at work or in the car. Car charger had no effect, but upper portion of phone got hot. plugged it in at home, same thing, charging icon, getting hot, but not charging. Also noted dim screen glow all the time.
tried 2o second hold on power button, vol up and down, got into the download screen and the bootloader screen, but no charge. Finally held the power button and vol. up and red charging light came on. Held it for a minute and the red charging light stayed on, let go out it went. Decided to try a couple of rubber bands around the phone to hold in the buttons, and it worked ---phone charged fully and operates as usual.
Thought I'd pass my experiance on to help anyone else with similar problem. Any idea why this worked?

I don't know, but I do know that getting to android 4.3 roms like the ones in Houstonn's thread have cured my O. G. from that, and from also constant and random camera reboot, and from also maps freaking out when plugged in in the car..
Sent from Somewhere using my Dog

For anybody that runs into this problem
I had this problem and tried for hours and hours to fix it. When you stick the usb charger into your phone, it literally takes like 5 hours to charge 2% when it's in this state
So it never gets to a point of wanting to turn on because the phone gets too hot trying to charge
My solution: Put a bunch of ice in a bowl, then put something over that like a bag, aluminum foil, basically anything that would be a barrier between the ice and your phone to keep it from getting wet
Now let it charge with the phone sitting on top of that ice for a few hours(make sure to add new ice as it melts) and your phone will charge up enough that it can be fully turned on. Then just let it keep charging
This worked for me after trying other things for hours. If this didn't work i was gonna open the phone and pull the battery

After the last update I have not had this issue. I've run my phone dead a few times and now it always charges - no issue.
philliboy said:
I had this problem and tried for hours and hours to fix it. When you stick the usb charger into your phone, it literally takes like 5 hours to charge 2% when it's in this state
So it never gets to a point of wanting to turn on because the phone gets too hot trying to charge
My solution: Put a bunch of ice in a bowl, then put something over that like a bag, aluminum foil, basically anything that would be a barrier between the ice and your phone to keep it from getting wet
Now let it charge with the phone sitting on top of that ice for a few hours(make sure to add new ice as it melts) and your phone will charge up enough that it can be fully turned on. Then just let it keep charging
This worked for me after trying other things for hours. If this didn't work i was gonna open the phone and pull the battery
Click to expand...
Click to collapse

matt832 said:
After the last update I have not had this issue. I've run my phone dead a few times and now it always charges - no issue.
Click to expand...
Click to collapse
What update are you referring to? I don't get over the air updates. Mine is off contract.

philliboy said:
What update are you referring to? I don't get over the air updates. Mine is off contract.
Click to expand...
Click to collapse
Last fall. I had to go to the stock rom, do the update, reroot, then all was fine.

Galaxy Nexus sporadically not charging, fast battery drain

My wife and I each purchased a Galaxy Nexus from the Google Play store last July. Recently, my wife's phone started only charging sporadically when connected to a charger. The symptoms don't line up exactly with any other situation I've found described online, so please bear with me while I type out a full report.
I tried removing the battery and using a precision screwdriver to "nudge" the micro USB port "tongue" toward the screen. I thought it had fixed the problem as the phone started charging immediately after I plugged it back in, but when I checked it ~30 minutes later, it had stopped charging.
I tried taking the battery out of my GNex and putting it in my wife's phone; I put my wife's battery in my phone. That seemed to fix the problem, though, again, it was only temporary. I was able to get both batteries to charge to ~80%, then swapped them back. Again, my wife's phone charged the battery, but only for a short while. I swapped batteries twice more to rule out a bad battery; the same symptoms persisted, so I can confirm the battery is not the culprit.
I tried cleaning the micro USB port by removing the battery and using a needle and 91% isopropyl alcohol to clear any dirt or dust from the contacts. I waited for the alcohol to evaporate, reinstalled the battery, and plugged the phone back in to the charger. Same result as before: Phone charged for a little while, but stopped charging before reaching full charge.
We tried 4 different USB chargers: The charger that came with my wife's GNex, the charger that came with my GNex, the charger that came with the Droid RAZR MAXX that I use for work, and the charger that came with my wife's Verizon Jetpack. Same results on all chargers.
Now for some oddities:
The "charge for a while, but stops charging after a while" persists whether the phone is on or off. I turned off my wife's phone at bedtime one night, plugged it into the charger, confirmed that the charging icons appeared (a lightning bolt, then an animated charge meter). When I woke up, the phone was still turned off but only had 13% charge.
Whenever I plug the phone in to my Windows 7 laptop, I'm able to access the file system every time (100% of the 4-5 times I tried). The Battery settings page will say "Not Charging," but I can view and modify files using Windows Explorer without issue.
And now, for a note from my wife:
Unless my memory fails me, I think this was one morning when the charger felt warm on the adapter where it plugs in. Pretty sure this was the day I took the charger with me to work. I had the phone turned off and plugged it in and later turned it on to check the charge and it had been charging. I left it on and it continued to charge. I had to unplug it on three separate occasions and I plugged it back in and it did ultimately charge fully. But when unplugged, the battery did drain quickly, and I had not previously had a battery life issue.
Click to expand...
Click to collapse
The phone will sometimes get warm--not hot, but warm--around the area under the camera when charging. (I'm guessing it's near where the battery makes contact with the phone.) The charger itself will also get warm sometimes.
Sometimes, even though the Battery section of Settings will say "Not charging," the battery would charge very, very slowly (as in, an increase of 1% charge over the course of 15-45 minutes). When plugged in, the battery would sometimes hold charge (e.g. stays level at ~45%) but not charge or discharge.
When I called Samsung support, I waited less than a minute to talk with a person, explained the situation and symptoms, and was told, yes, the phone is out of warranty (by two months, which I admit is aggravating), but I could send it in for repairs for a total charge of $70.63. That includes shipping both ways. Total repair time would be 5-7 business days. Add 2 days for shipping each way and my wife would be without a phone for 9-11 business days if we were to send it in. It's good to know that the repair are (in my opinion) reasonable because I was hoping to hold on to my phone for at least 2 years before upgrading (and I'd prefer to wait at least 3 years).
I've since got an old iPhone 3GS working on Straight Talk (which was its own ordeal) so my wife has something she can use if and when we send in the phone for repairs. (Side note: My wife really misses Swype.) She plans on backing up her data tonight so I can wipe and reload her GNex and attempt to rule out software and OS as the root cause.
In advance of wiping and reloading my wife's GNex, I had a few questions:
Do you agree with my hunch that the root cause of this issue is hardware, not software? I'd love to be wrong, but all evidence points to a hardware fault.
What ROM do you all recommend for thorough testing in this situation should I encounter the same problems with a clean Android 4.3 stock install?
Are there any other possible fixes you all could recommend before I drop 70 bucks on repairs and my phone has to tolerate the iOS on-screen keyboard for 2 more weeks?

I've had this problem once, I even changed ROMs and it never went away. I changed my charger and it still did the same thing. I don't know what fixed it, but it just started working normally again.
What caused was that I was using it and my device got really hot because I was downloading things, browsing on the internet and playing games on it all while I was charging it. My phone got really hot and a little "CLICK" sounded off and my phone just shut off. It wouldn't turn on until I removed the battery. Cooled it and charged the battery overnight. Although my phone was working now my charger was crazy.
Sent from my Galaxy Nexus using Tapatalk 4

Won't boot or charge

Anyone having problems with it not powering up. It will charge to about 8-12% then shut off. It gets really hot when it's charging but I can't get anywhere with this watch. Getting really frustrated, been trying to get it work for over 5 hrs. Has anyone had this issue?

gshaw1967 said:
Anyone having problems with it not powering up. It will charge to about 8-12% then shut off. It gets really hot when it's charging but I can't get anywhere with this watch. Getting really frustrated, been trying to get it work for over 5 hrs. Has anyone had this issue?
Click to expand...
Click to collapse
Boot it up. Press and hold power button. Chose reset device from menu. When it boots back up don't touch until charged.

Definitely had issues like this. I ultimately exchanged it (got lucky with Best Buy having it in stock) but I read here that you may want to reset it, and charge it while its completely off, to full battery, Before trying to sync and use it. My defective 360 wouldn't even factory reset, so YMMV.

tcollum said:
Definitely had issues like this. I ultimately exchanged it (got lucky with Best Buy having it in stock) but I read here that you may want to reset it, and charge it while its completely off, to full battery, Before trying to sync and use it. My defective 360 wouldn't even factory reset, so YMMV.
Click to expand...
Click to collapse
dottat said:
Boot it up. Press and hold power button. Chose reset device from menu. When it boots back up don't touch until charged.
Click to expand...
Click to collapse
Thanks guys, that worked appreciate it! :good:

Don't pair it to your phone. A service kicks off to do an update but you can't until it's 80% or more charged. As others have said, do the rest then leave it alone.
Same thing happened for me.

reTARDIS said:
Don't pair it to your phone. A service kicks off to do an update but you can't until it's 80% or more charged. As others have said, do the rest then leave it alone.
Same thing happened for me.
Click to expand...
Click to collapse
I'm having the exact same issue. How do you know when it is charged fully? When it is off there is no indicator of charge level. The Galaxy gear and gear live I had both had a battery icon when charging while off. I hope the battery is not a dead since the gear and live watches had awesome battery life for me...

Like a dumbass i tried to pair without fully charging it and was unsuccessful. Now the watch is dead and on the charger. Hopefully it charges or I will have to return this.

It took me about 10 attempted charging cycles over 24 hours before it worked. Usually the watch was off and it would be pretty hot. I noticed the charger was only a .5a so I changed the adapter to a 1.8a one I had. I left the watch on where the blue circle and time was showing and it charged right up from 3 to 100 in about an hour and today I used it from 2pm till 1030 pm with ambient screen and it was down to 39 now on charger for about 20 mins and it is up to 77. So far so good after a nightmarish 1st day...
Sent from my LG-D850 using XDA Free mobile app

yeah, I'm noticing my watch feeling hot while being charged. Sadly, it still won't power on. :crying:

It will, just wait a little while then when it is on the cradle press the power button for 3-5secs then it will come on. On the stock charger you will prob see the power circle start dropping then shut off. Plug in a higher rated Micro USB charger into the dock and it should charge fine.
Sent from my LG-D850 using XDA Free mobile app

bruceo said:
It will, just wait a little while then when it is on the cradle press the power button for 3-5secs then it will come on. On the stock charger you will prob see the power circle start dropping then shut off. Plug in a higher rated Micro USB charger into the dock and it should charge fine.
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah, I was @ 3% and charging using the stock and it powered off my itself. but, now I'm on a higher charger so hope things get better. I'm so impatient right now. I just want to start playing with it. hehehe

bruceo said:
It will, just wait a little while then when it is on the cradle press the power button for 3-5secs then it will come on. On the stock charger you will prob see the power circle start dropping then shut off. Plug in a higher rated Micro USB charger into the dock and it should charge fine.
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
Is this safe for the hardware? My moto 360 keeps floating between two percentages after about 2 hours. I plugged in the charger from my note II, and it seems to charge really quick. But is this higher amperage safe for the moto 360, since the stock is rated at a much lower amperage?

RodrigoKim said:
Is this safe for the hardware? My moto 360 keeps floating between two percentages after about 2 hours. I plugged in the charger from my note II, and it seems to charge really quick. But is this higher amperage safe for the moto 360, since the stock is rated at a much lower amperage?
Click to expand...
Click to collapse
The device will draw what it needs a .5a charger will provide up to that amount of current. a 2a charger will provide up to 2a of current but a device may not pull that much. It is generally thought that for LiIon batteries that providing a low maximum current and taking longer to charge will make the batteries last longer, so if you dont mind a slow charge cycle, which for a watch that should be charged while you are sleeping it doesnt matter then you should go back to the stock adapter to maximize total life.
I went off charger at 7:30am and now at 11 I am at 65%, which is terrible, but I'll wait a week to pass judgement, but my gear live and galaxy gear 1 with tizen both had awesome battery life of 2 full days with more than moderate use.... The Galaxy Gear 1 on Android was lucky to get more than 14 hrs of use.

Thanks everyone for helping me get my Watch up and running. For anyone who is new and reading this, fully charge your watch before pairing it since it will need at least 80% battery so it can update itself. Of course, this has already been stated in the thread and thanks to those folks who stated it already and all the credit goes to them.

I'm having this issue as well. I've been trying to charge it for the past few hours and it never gets past 10%. I kept trying to reset the device and it would never work. It kept coming up in the "Just a minute" mode which seems to eat the battery.
But finally on my last reset attempt, the device rebooted immediately and came back up on the "Select language" screen. I now have the device charging and am hopeful it will work this time.
But my big question is: how do you know when it's fully charged? Without knowing what the current charge level is, I'm afraid to try the update procedure or I may get stuck in the same "Just a minute" loop again. Anyone have any ideas on how to determine the charge level prior to setting up the device?

I killed mine. I tried to pair, got stuck on the "just a minute" screen and then it died. I charged it for a couple of hours and it still would get stuck. Somehow, I got to settings (still don't know how) and did a factory reset. Then, everything seemed ok and it was charged at 100% when I paired and did the update.
However, after the update, I got into a boot loop where it would show the M logo with the marks around the dial, flash to some colored balls, then say "android wear" and then it would reboot. Tech support from Motorola couldn't help me and finally after a few hours the watch died. I put it back on the charger and it would eventually fire back up and go into the bootloop again. It did it all night last night.
Furthermore, my indicator on the charger never lit up either.
I took it back and "exchanged" it for a new one that the store said would ship this week.
As much as I was anticipating this thing showing up, I'm pretty disappointed already.

Finally got mine booted. After successfully resetting the device (back to the "select a language" screen), I had it on the charger for about an hour. Then I tried again and it went through the whole installation successfully.

Ugh! Wish I read this first. Unable to get it to turn on at all, cannot get it charged over 6%

Over Achiever said:
Ugh! Wish I read this first. Unable to get it to turn on at all, cannot get it charged over 6%
Click to expand...
Click to collapse
I was in the same boat. The trick is to get the device reset. When I was trying to do that (via the menu that comes up when you press-and-hold the watch button), it would sit there and do nothing. Then 10 seconds later it would power down. But then as it charged, it would power back up and the "Just a minute" message would appear.
To get it to work, I turned the device off and let it charge. When it powered back on, I turned it off immediately and kept charging it. Then eventually, the charge jumped up to about 13%. I tried the device reset option again and this time it powered down immediately and booted back up with the "select a language" screen. I then turned off the display and let it charge for an hour. After that, I went through the setup and it worked.

DanPLC said:
I was in the same boat. The trick is to get the device reset ... After that, I went through the setup and it worked.
Click to expand...
Click to collapse
Thanks Dan, that did the trick. I see the firmware update added quite a few watch faces but can't customize the colors on those until the Connect app is updated.
Waiting for the watchface contest winner to be released by Motorola!

My Pixel 3 XL died suddenly

Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Edit:
About to go to bed, put Pixel3xl in google charger stand, it went black and restarted, now it bootlooped a few times, starts with clock at 12:00, get's NTP and changes to correct time. Gonna try to get some logcats again.
My failure was triggered by attaching the charger; Google Stand and google usb c charger now causing reboot, and bootloops until removed from charger.

radionerd said:
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Click to expand...
Click to collapse
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?

sliding_billy said:
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
Click to expand...
Click to collapse
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.

radionerd said:
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
Gotcha. I was having this image of a Pixel stand sitting on the passenger seat with power coming from an auto>AC adapter. LOL! Seriously though, it does seem coincidental that while numerous complaints are showing up about the Pixel 3 series having issues running apps while charging (especially wireless charging) this happens to you while using a 3rd party wireless charger. I know you said it wasn't hot and you are getting a replacement. I just fear that your issue might repeat itself under the same usage pattern.

radionerd said:
Yup, It was in a wireless charger cradle. It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
What type/model wireless charging cradle?

I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.

FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.

v12xke said:
What type/model wireless charging cradle?
Click to expand...
Click to collapse
It was in an iOttie Qi Cradle/wireless charger. I found out after purchasing several of these chargers that the Qi standard won't fast charge Pixel3's. They charge at a about .5 amps.

Bubba said:
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
Click to expand...
Click to collapse
I put it in the cradle when mobile.
Battery life has been the best of any device I've owned.

fury683 said:
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
Click to expand...
Click to collapse
This device has rebooted several times over night. In fact That fateful morning when I turned off the alarm it had obviously rebooted since I had to enter the pin, and finger print.

This same thing happened to me today. I dont know if mine is going to start working again, but I did get a replacement ordered from Google. There is a common factor between yours and mine, I too was using an iOttie Qi Cradle. Looks like that might be a problem. Im wondering if I should continue to use it or not. Are you going to still use yours?

What Google number did you call for help? Yup, Mine died watching Youtube while using a Samsung wireless charger. I have the Pixel Stand just not one in every room.

MIne just died as well. Was sitting in a Samsung wireless charger also. Wtf people?

Mine also died today but I was using the Pixel Stand, replacement is on its way. I did manage to turn it back on after about an hour and a half of holding the power button down. The phone allows me to use it for about 30 seconds before it boot loops and if I plug a charger back into it or place it on the Pixel Stand it will go back in to the dead state.

This can't be good! Too many reports here with same issue. Does Google know what's going on?

I had exactly same issue. I've been using an iOytie wireless charger. Mine just shut down. So I powered up and in 30 secs, it would shut down again. Eventually it wouldn't even power up, so I RMA'd it.
New one seems ok...so far!!
On my fourth pixel 3 XL now!

Is there any support for multi-window mode?

Kite'la said:
Is there any support for multi-window mode?
Click to expand...
Click to collapse
Not if it dies suddenly.

I had my phone crash once too while in my car wireless charger. It has not happened again in over 2 weeks.

FYI - this isn't just a cradle issue. I actually had this problem on my FIRST 3 XL, and managed to get Verizon to exchange it in store a few weeks ago (got it on Black Friday for a great price, though the forced monthly payments to retain the deal are obnoxious). Full charge, and just stopped working. Actually got it going after a half hour, but only as far as the hard reset key function - and it froze halfway through the reset. That's when I went to Verizon and had some words.
So, here we are, new one... THIS hasn't happened yet, but I've now had three instances where it wouldn't charge. I bought the cradle, and avoided that intermittent issue - but now it often thinks it's connected to USB when I de-cradle it, and I've had several repeats of the "won't charge" event. This occurs on both OEM and non-OEM chargers, and I found that rebooting the phone fixes the problem. That to me screams OS or drivers.
Anyone heard any news on their problem? (FWIW - I left an OG Pixel XL for this... and have had more problems with this in the first three months than I did with the OG in two years, running beta releases.)
J