Anyone ever contacted samsung to SIM unlock your device? - Upgrading, Modifying and Unlocking

I have a T-mobile Galaxy S5 on the way to me right now and it is SIM locked to T-mobile. I want to use it for t-mobile (purchasing the t-mobile version for the unlocked bootloader.)
Instead of bothering the original owner to have to hassle with T-mobile to obtain an unlock code, since it is paid-off and on the white-list (not blacklisted) I figured I would contact samsung directly.
Samsung rep was surprisingly very nice and helpful about the situation. I provided him the IMEI number and he said it's good to unlock. He said they can go ahead and provide me SIM unlocking when I receive the device and to call back with the reference number they provided me to obtain the unlock code.
Has anyone else had any luck contacting samsung directly before?

Related

Can someone please help me with unlocking my LG Incite

I've been trying and trying to get someone to unlock my LG incite from different web sites, but none of them seem to have an unlock code for my IMEI even AT&T customer service told me they don't have the unlock code for this IMEI
I really like this phone, but I have T-mobile anyways someone is trying to help me find an unlock code right now but I'm certain that they won't be able to and my only hope would be the turbo sim unlock which the ebay person said it would work with my phone..but I've faced many failed attempt and not even sure if this will help me...anyways Can anyone tell me if this Turbo SIm allow me to use the phone or what other methods can you guys provide me so that I would be able to use this phone?
Thank you
Whoever you spoke to at AT&T lied to you. They have the unlock code. Just keep trying until you get someone that will give it to you. Just tell them something like your going out of the country and need to use a foreign sim card or maybe since your a t-mobile customer you can tell them that you got the Incite, but you need to unlock it to use on your service provider.
ATT trulsy does not have unlock code
ATT truly does not have the unlock code for the incite. I have 2 incites that i am trying to get unlocked, tried calling / chatting ATT tech support. They put my imei into their software and got message that phone is not eligible. I have called and chatted with several different tech support people as well as thier supervisor with same response. Even conference in LG with ATT.. same response. Finally ATT gave me a $20 statement credit for next 3 bills which tells me they are not lying.
I have seen other people also with the same issue.
Does any of the techie guys out here know why it is so tough to unlock this specific phone?

Why no unlock code?

OK soo i jus purchased brand new never used ATT branded tilt2... it's still SIM locked-i need to unlock it so i can use it on tmobile.right now i am using the first generation tilt (also att branded) with tmobile service, it runs great and perfectly. i have tried purchasing to get the unlock code remotely twice within the last 2days but both parties said i either gave them the wrong imei or that they cant find the unlock code.WHY IS THIS??? i really need this phone unlocked!!! SOMEONE PLEASE HELP ME! n/or tell me why is it that the code can't be found???~thanks
try this he is well known here http://www.htc-unlocks.com/
what i usually do is call At&t and tell them that i'm going on a business trip overseas and need it unlocked and then they'll email me the unlock code.
Done this for several devices with them.

T-mobile device unlock app not working

So I called tmobile and requested my gs6e to be unlocked. I got the email that the unlock is ready with instructions on how to use the tmobile device unlock app. But it keeps saying, "Unlock Failed". I called csr and they don't have a clue why it's not working and told me I could exchange it for another phone. Apparently, they cannot give an unlock code to enter and I have to go through their app to unlock.
Curious, has anyone successfully used the Tmobile device unlock app to unlock their gs6e yet?
I have had 2 emails saying I am good to unlock the phone and the app won't let me unlock. I am as frustrated as you. Do you have a plan with tmobile? I am wondering if I need to use a existing tmobile nano sim with a data plan since I don't have one and am doing pay as you go
I got mine unlocked!
I had $100 in a prepaid account. App didn't work for 4 days. I called tmobile and asked for a supervisor who did the override.
Ran the app and immediately was unlocked. They wanted a 14 day period for the return window, and said they couldn't do any more
I asked for the supervisor and it was done in seconds. I'm on at&t, working as expected
stu5797 said:
I have had 2 emails saying I am good to unlock the phone and the app won't let me unlock. I am as frustrated as you. Do you have a plan with tmobile? I am wondering if I need to use a existing tmobile nano sim with a data plan since I don't have one and am doing pay as you go
Click to expand...
Click to collapse
Yes I have the $50 plan with 1gb lte with tmobile. I'm also a new customer and haven't reached the 14 days window yet. Got the phone only 4 days. Maybe that has something to do with it.
Sent from my SM-G925T
Does the device unlock app works on WIFI?
I'm outside the US and the unlock email they send says: "must be connected to the internet via a cellular network in order to complete the steps"
Since I'm prepaid there is no data roaming so it will be impossible for me to connect to a data network.
Has anyone tried to unlock over wifi? or outside the US?
Thanks!
anakin182 said:
I'm outside the US and the unlock email they send says: "must be connected to the internet via a cellular network in order to complete the steps"
Since I'm prepaid there is no data roaming so it will be impossible for me to connect to a data network.
Has anyone tried to unlock over wifi? or outside the US?
Thanks!
Click to expand...
Click to collapse
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
LTE-X said:
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
Click to expand...
Click to collapse
Thanks! I think then my issue is the 14days. I have called Tmobile 3 times today and all the supervisors told me that they are not able to take out the 14 days restriction. They elevated the issue to the unlock department to request the code without the app.
How did you introduced the code? did you use the: #7465625*638*# command? I received a code from cellunlock it works if I don't have a sim card on the phone "unlock successful" but as soon as I put a new sim and the device is restarted it says again that the sim card can't be recognized.
I called tmobile and they escalated unlock issue to a supervisor but I was also told the same restriction about the 14 days before they can do an override to unlock
cclhuzhou said:
I asked for the supervisor and it was done in seconds.
Click to expand...
Click to collapse
Can you share more details? What did you say to them? Curious how you were successful or very lucky. [emoji3]
Ok, I successfully unlocked my T-Mobile Galaxy S6 with the app, heres the steps I took to achieve this,
1. paid the phone off in full
2. paid 2 months ahead on my plan
3. contact customer support via chat and had the rep put an unlock request in
4. waited for about 12 hours and I got my unlock email explaining how to use the unlock app
5. multiple attempts of unlocking with the app was met with failure
6. called T-Mobile tech support (make sure you ask for tech support, customer care has no idea what there doing) and explained to them you received the unlock email and the app was not working
7. heres the hard part, your going to be on the phone with tech support for about a half hour while they try to understand why a phone cant be unlocked with an unlock code (its like these people are unaware of how these phones work), you have to just hold out and play dumb the entire time. they will eventually transfer you to the unlock department and youll be done in about 30 secs
I now have a fully unlocked phone working on AT&T. Feel free to ask me any more questions.
Cozzeck said:
Ok, I successfully unlocked my T-Mobile Galaxy S6 with the app, heres the steps I took to achieve this,
1. paid the phone off in full
2. paid 2 months ahead on my plan
3. contact customer support via chat and had the rep put an unlock request in
4. waited for about 12 hours and I got my unlock email explaining how to use the unlock app
5. multiple attempts of unlocking with the app was met with failure
6. called T-Mobile tech support (make sure you ask for tech support, customer care has no idea what there doing) and explained to them you received the unlock email and the app was not working
7. heres the hard part, your going to be on the phone with tech support for about a half hour while they try to understand why a phone cant be unlocked with an unlock code (its like these people are unaware of how these phones work), you have to just hold out and play dumb the entire time. they will eventually transfer you to the unlock department and youll be done in about 30 secs
I now have a fully unlocked phone working on AT&T. Feel free to ask me any more questions.
Click to expand...
Click to collapse
Do they really transfer you to the unlock department? they keep telling me that they can only reach the unlock department via email and there is no way the can transfer me, give me an email or call this department. I keep receiving the email to unlock the device but since I'm inside the 14 days remorse period I'm unable to unlock. Any recommendation on how should I get in contact with the unlock department?
Thanks!
Was told the same thing about the 14 days restriction. Curious how to get to talk to the unlock dept
nyknight77 said:
Was told the same thing about the 14 days restriction. Curious how to get to talk to the unlock dept
Click to expand...
Click to collapse
anakin182 said:
Do they really transfer you to the unlock department? they keep telling me that they can only reach the unlock department via email and there is no way the can transfer me, give me an email or call this department. I keep receiving the email to unlock the device but since I'm inside the 14 days remorse period I'm unable to unlock. Any recommendation on how should I get in contact with the unlock department?
Thanks!
Click to expand...
Click to collapse
Yeah, they guy I talked to said he was the guy in charge of the unlocks for the galaxy s6, guess I got lucky. And I still have 4 days left on my remorse period so whoever told you that was blowing smoke.
LTE-X said:
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
Click to expand...
Click to collapse
T-mobile keep telling me that there is no unlock code for my device, that the only way to unlock is connected to a DATA network in the US. They are telling me that I will need to send my phone back to the US. Were you really able to unlock it with a code? how did you even enter the code? Thanks.
How to Enter Unlock Code for TMOBILE USA (Galaxy S6 / S6 EDGE)(G920T / G925T)
I think this is what everyone is looking for right?
Or at least hoping for someone to tell them that it's possible to Unlock TMOBILE USA Galaxy S6 / S6 EDGE (G920T / G925T)
I have about 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T) and trying to unlock as well.
Already purchased only (One) Unlock Code to try one of the 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T):
This is what I found online this morning: (SEE LINK BELOW)
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
I guess it's plain and simple way to say.
TMOBILE USA Galaxy S6 EDGE (G925T) has a CUSTOM FIRMWARE that prevent the "SIM NETWORK UNLOCK PIN" box from popup so you can Enter Unlock Code.
===================================================
The way around this is: (SIMILAR LIKE: TMOBILE GALAXY AVANT)
Use Newest ODIN-Flash-MetroPCS Firmware (S6 / S6 EDGE)
Reboot
Then "SIM NETWORK UNLOCK PIN" box will popup
Enter "Unlock Code"
REFLASH back with ORIGINAL TMOBILE USA STOCK FIRMWARE.
Enjoy.... (Will Remain Unlock)
I CANNOT verify this method just yet because METROPCS Firmware for Galaxy S6 EDGE is NOT AVAILABLE yet.
I will confirm this once I get my hand on METROPCS Firmware for the S6 EDGE.
Can someone with TMOBILE GALAXY S6 (G920T) test out this method and confirm ?
Hopefully this will calm or make it a good news for everyone with TMOBILE USA Galaxy S6 / S6 EDGE.
Cheers !
This appered yesterday. The site says that we check later for the rom for S6 Edge, as you said.
I am one of those waiting for the rom, just to try it. Hope we can confirm or denied this later.
dtkool said:
I think this is what everyone is looking for right?
Or at least hoping for someone to tell them that it's possible to Unlock TMOBILE USA Galaxy S6 / S6 EDGE (G920T / G925T)
I have about 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T) and trying to unlock as well.
Already purchased only (One) Unlock Code to try one of the 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T):
This is what I found online this morning: (SEE LINK BELOW)
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
I guess it's plain and simple way to say.
TMOBILE USA Galaxy S6 EDGE (G925T) has a CUSTOM FIRMWARE that prevent the "SIM NETWORK UNLOCK PIN" box from popup so you can Enter Unlock Code.
===================================================
The way around this is: (SIMILAR LIKE: TMOBILE GALAXY AVANT)
Use Newest ODIN-Flash-MetroPCS Firmware (S6 / S6 EDGE)
Reboot
Then "SIM NETWORK UNLOCK PIN" box will popup
Enter "Unlock Code"
REFLASH back with ORIGINAL TMOBILE USA STOCK FIRMWARE.
Enjoy.... (Will Remain Unlock)
I CANNOT verify this method just yet because METROPCS Firmware for Galaxy S6 EDGE is NOT AVAILABLE yet.
I will confirm this once I get my hand on METROPCS Firmware for the S6 EDGE.
Can someone with TMOBILE GALAXY S6 (G920T) test out this method and confirm ?
Hopefully this will calm or make it a good news for everyone with TMOBILE USA Galaxy S6 / S6 EDGE.
Cheers !
Click to expand...
Click to collapse
Try this #7465625*638*# then enter your unlock code see if it works
thatotherguy.. said:
Try this #7465625*638*# then enter your unlock code see if it works
Click to expand...
Click to collapse
It won't, I tried this and it will tell you successful but then when you rebott your back to square one
Yep, this code + Unlock Code = NOT WORKING
#7465625*638*#
Already tested or tried that code or all the known working code.... [Seem like it's all BLOCKED or NOTHING Happens]
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
we are getting close!!!!!!!

Can't request unlock from Sprint, IMEI unlock instead

I bought a used Sprint Galaxy S6. I can't unlock it because I never had an account with Sprint and they only unlock phones for people who have an active account. I suppose I could make an account if I wanted to use Sprint (not sure right now) and then get it unlocked. I'm not sure if that would really work.
I have an unlock code that I got from the company which I bought the phone from, but I cannot get the phone to prompt me for the unlock code, even when I put a foreign SIM in the phone.
I've been frustrated with this situation for a while. I'd be willing to pay someone to do a remote unlock and root.

Galaxy S9 Locked to Carrier

I bought a used Galaxy S9 off Craigslist that was locked to AT&T with hopes I could unlock the phone and switch over to my carrier. In the process, I found out that the person who owned it before was STILL paying it off. Contacting AT&T gave no results, so I'm hoping someone with the smarts on here may know.
After putting in the SIM I ordered, I was prompted an Enter Network Unlock Code screen. I guessed easy numbers, but none worked. Does anyone know what I can do?
It's an SM-G960U running Android 9.0
I'm completely familiar with rooting devices, so if that's what it takes to get the unlock code it's no issue.

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