Wi-fi and Bluetooth and a question about warranty - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Hi from Turkey. I'm new in here and sorry about my english.
My phone wont turn on bluetooth and wifi . I will send it to repair but knox tripped 1 . If they sent it back to me what i'm going to do ? This is bad situation . Will they notice knox definitely or there is any solution about that ? I know there is a smiliar thread but this situation is a bit different thanks for help .

Give it a try buddy.. they may skip knox, you never know.. I don't think there is any way to reset knox..
Sent from my SM-N750 using XDA Free mobile app

alp00 said:
Hi from Turkey. I'm new in here and sorry about my english.
My phone wont turn on bluetooth and wifi . I will send it to repair but knox tripped 1 . If they sent it back to me what i'm going to do ? This is bad situation . Will they notice knox definitely or there is any solution about that ? I know there is a smiliar thread but this situation is a bit different thanks for help .
Click to expand...
Click to collapse
Install official firmware and check. You might have deleted necessary file to run them as it seems your phone is rooted.

Ok. Thanks got it . I will try . It doesnt look like rooted only knox tripped.

Related

Request of CWM stock Rom backup

Could someone give me a link to a CWM backup of stock Rom for A510e, please? I would use mine, but it doesn't work(MD5 mismatch).
Bardys said:
Could someone give me a link to a CWM backup of stock Rom for A510e, please? I would use mine, but it doesn't work(MD5 mismatch).
Click to expand...
Click to collapse
You can use twrp recovery and uncheck the md5 check in its settings and continue installing your backup without a prob......
Sent from my Wildfire S using xda app-developers app
Well, this warning isn't diplaying without reason and I want to avoid installing damaged software to my phone.
Bardys said:
Well, this warning isn't diplaying without reason and I want to avoid installing damaged software to my phone.
Click to expand...
Click to collapse
Well, then u r on ur own with the search option...
I saw a thread in the development section regarding ur prob...
Gear up and search.......
And i have a cm10 rom which u don't want to install coz its not stable like stock.......
Sent from my Wildfire S using xda app-developers app
Bardys said:
Well, this warning isn't diplaying without reason and I want to avoid installing damaged software to my phone.
Click to expand...
Click to collapse
By the way, u made the backup of ur phone software right???
What are you affraid of???
Sent from my Wildfire S using xda app-developers app
Bardys said:
Could someone give me a link to a CWM backup of stock Rom for A510e, please? I would use mine, but it doesn't work(MD5 mismatch).
Click to expand...
Click to collapse
i dont have cwm backup.but i can give you europian stock rom(2.3.5) and you can flash it through cwm.
I would really appreciate this, need to send phone for touchscreen repair and sending it with cm10 installed would be stupid to do(maybe they'll ignore the bootloader condition :d)
Bardys said:
I would really appreciate this, need to send phone for touchscreen repair and sending it with cm10 installed would be stupid to do(maybe they'll ignore the bootloader condition :d)
Click to expand...
Click to collapse
I think they will reflash stock ROM without even looking at what you have installed. I had CM installed when I sent my bricked phone, I thought they won't repair it because warranty was void, but they didn't look, just replaced the chipset and flashed stock ROM.
Bardys said:
I would really appreciate this, need to send phone for touchscreen repair and sending it with cm10 installed would be stupid to do(maybe they'll ignore the bootloader condition :d)
Click to expand...
Click to collapse
oh then your warranty void now because you have cm10 installed so they ll know you rooted phone.where i live,htc service center valid warranty wheather my bootloader is locked,unlocked because they said sometimes when we replaced pcb,sometimes some pcb comes from different countries so they are factory locked or unlocked.but your stock rom and recovery is madatory.once i have same problem like you and i tried many times to unroot and getting back my stock rom but accidently i bricked my phone but i have stock rom and recovery so their replaced my pcb.
anyways now you ll probably get new pcb so stock rom is in it,but if you ll get your back with cm10 tell me i ll upload stock rom(flashable zip from cwm recovery).
I knew, that i wouldn't hide it from them but install of stock Rom would be some kind of proof, that this problem isn't software related and make sure they won't dismiss me.
Bardys said:
I knew, that i wouldn't hide it from them but install of stock Rom would be some kind of proof, that this problem isn't software related and make sure they won't dismiss me.
Click to expand...
Click to collapse
yeah but as per warranty statement,when you root your device,your device warranty will be void.no matter its software related or hardware related.but see its depends on customer executives if they are good they ll repaired your phone.
crossfire77 said:
oh then your warranty void now because you have cm10 installed so they ll know you rooted phone.where i live,htc service center valid warranty wheather my bootloader is locked,unlocked because they said sometimes when we replaced pcb,sometimes some pcb comes from different countries so they are factory locked or unlocked.but your stock rom and recovery is madatory.once i have same problem like you and i tried many times to unroot and getting back my stock rom but accidently i bricked my phone but i have stock rom and recovery so their replaced my pcb.
anyways now you ll probably get new pcb so stock rom is in it,but if you ll get your back with cm10 tell me i ll upload stock rom(flashable zip from cwm recovery).
Click to expand...
Click to collapse
I don't knw wat u said in that post.. whicg is too long ro read all the way through, but mate cm10 is better than htc stock crap(no offence). And I have been experimenting with my device for a very long time and I take special care not to damage it in anyway... furthur, the warranty of htc in India is valid for 1 year only and my phone celebrated its birthday on 10 nov so, warranty don't matter to me anymore....
and I unlocked my bootloader the second week I bought the phone... their devs here who can help in rearrising ur device than the people at htc... i hope I never have to visit their service centre in my life...
Regards,
Aditya
Sent from my Wildfire S using xda app-developers app
---------- Post added at 10:06 PM ---------- Previous post was at 10:05 PM ----------
And the guy who posted this wants a stock rom backup...
I merely stated that I have cm10....
You r trying to help the rong guy... i am pretty much happy with what I have...
Sent from my Wildfire S using xda app-developers app
the.h.t.c.king said:
I don't knw wat u said in that post.. whicg is too long ro read all the way through, but mate cm10 is better than htc stock crap(no offence). And I have been experimenting with my device for a very long time and I take special care not to damage it in anyway... furthur, the warranty of htc in India is valid for 1 year only and my phone celebrated its birthday on 10 nov so, warranty don't matter to me anymore....
and I unlocked my bootloader the second week I bought the phone... their devs here who can help in rearrising ur device than the people at htc... i hope I never have to visit their service centre in my life...
Regards,
Aditya
Sent from my Wildfire S using xda app-developers app
---------- Post added at 10:06 PM ---------- Previous post was at 10:05 PM ----------
And the guy who posted this wants a stock rom backup...
I merely stated that I have cm10....
You r trying to help the rong guy... i am pretty much happy with what I have...
Sent from my Wildfire S using xda app-developers app
Click to expand...
Click to collapse
dude that guy wants stock rom so i ll give him stock rom.this is his matter not mine.and second thing you have got good piece of wildfire s so you wont have any problem.some people got problems like touch screen,sensors and battery overheating and all so to gain warranty at service center your phone's software and bootloader should be at factory state.if i installed cm10 and go to service center for repair they wont touch phone because its rooted.so who will pay for that? probably not you.and upto installing rom in device its upto depend on owners.i changed my pcb about 6 times so don't tell me about roms.(no offence)
and also i didnt say anythng about what you want and all.my replies only for guy who want stock rom.
crossfire77 said:
dude that guy wants stock rom so i ll give him stock rom.this is his matter not mine.and second thing you have got good piece of wildfire s so you wont have any problem.some people got problems like touch screen,sensors and battery overheating and all so to gain warranty at service center your phone's software and bootloader should be at factory state.if i installed cm10 and go to service center for repair they wont touch phone because its rooted.so who will pay for that? probably not you.and upto installing rom in device its upto depend on owners.i changed my pcb about 6 times so don't tell me about roms.(no offence)
and also i didnt say anythng about what you want and all.my replies only for guy who want stock rom.
Click to expand...
Click to collapse
I never said that u don't knw roms,,,,
Btw what is PCB... sorry I don't really knw... and i didn't ask u to get ur device to cm10 too... its ur wish, i merely stated that I am using cm10 without any problem...
And abt the paying part, its not I that somehow did something to ur device, u did it urself, so ur damn right i won't pay..(no offence) and I don't knw y we even having this crappy conversation...
This might help the other guy though heres the link...
http://forum.xda-developers.com/showthread.php?t=1485345
HTC Stock Rom Recovery Android 2.3.3 & 2.3.5
Sent from my Wildfire S using xda app-developers app
the.h.t.c.king said:
I never said that u don't knw roms,,,,
Btw what is PCB... sorry I don't really knw... and i didn't ask u to get ur device to cm10 too... its ur wish, i merely stated that I am using cm10 without any problem...
And abt the paying part, its not I that somehow did something to ur device, u did it urself, so ur damn right i won't pay..(no offence) and I don't knw y we even having this crappy conversation...
This might help the other guy though heres the link...
http://forum.xda-developers.com/showthread.php?t=1485345
HTC Stock Rom Recovery Android 2.3.3 & 2.3.5
Sent from my Wildfire S using xda app-developers app
Click to expand...
Click to collapse
links are dead already long time ago.and also you want to explain your cm10 thing so we hv this crap convo..
Bardys said:
Could someone give me a link to a CWM backup of stock Rom for A510e, please? I would use mine, but it doesn't work(MD5 mismatch).
Click to expand...
Click to collapse
this is CWM flashable zip for stock rom.hope it ll help for you.
http://db.tt/wNiakL8g
It's just higher probability, they'll fix it. I know, officialy i can't ask for anything but maybe i'll run into nice service guy. Stock Rom will just show, that the fault takes crappy Chipset/CPU, not some kid which used damaged Rom or doesn't wipe cache before install. Anyway, thanks for reply and link guys

[Q] NOTE 2 Wifi problem :( please help

:crying: [Q] NOTE 2 Wifi problem please help
i am using new note 2 since 1month every thing was okk but since 3 days my wifi is connecting to internet but then one site opens thats it !!! the next time i load site it dosnt open...this is very painfull please help me guys ..my note 2 is not rooted it comes with factory 4.1.2...please help i tried factory rest but the same problem persist ...i tried every method listed on google and youtube but no positive result yet ...i will be grate full if some one help me here
yaseenayaz said:
:crying: [Q] NOTE 2 Wifi problem please help
i am using new note 2 since 1month every thing was okk but since 3 days my wifi is connecting to internet but then one site opens thats it !!! the next time i load site it dosnt open...this is very painfull please help me guys ..my note 2 is not rooted it comes with factory 4.1.2...please help i tried factory rest but the same problem persist ...i tried every method listed on google and youtube but no positive result yet ...i will be grate full if some one help me here
Click to expand...
Click to collapse
try to do a backup and reset your device as your telling you've already tried everything you can .
aukhan said:
try to do a backup and reset your device as your telling you've already tried everything you can .
Click to expand...
Click to collapse
sir i already did this 5times!!!! will my warantty will be void if i install custom rom???
yaseenayaz said:
sir i already did this 5times!!!! will my warantty will be void if i install custom rom???
Click to expand...
Click to collapse
Yes it will void if you root and install custom
but now we have the functionality to unroot the device and get it back to warranty
Do this only if your familiar or get Expert device.
85 people saw this post and only 1replied !!! please help guys... please !!:crying:
aukhan said:
Yes it will void if you root and install custom
but now we have the functionality to unroot the device and get it back to warranty
Do this only if your familiar or get Expert device.
Click to expand...
Click to collapse
thanks alot sir

[Q] need help in rooting and bit counter .. plz take a look

m a newbie in rooting the phone ..
when m browsing rooting threads .. I got to knw about bin counter problem that voids warranty in our phone .
also I found a app Triangleaway .. which reset the bin counts to zero .. and then we again back to stock ..
but by using Triangleaway app our phone might b get bricked .. ??
I wanna know the chances of getting phone bricked if I use this app .. ?
and any other problem due to rooting and bin counter raising ??
if yes .. then plz reply ..
dont knw whether my thread is at better place or not .. !! but plz reply ... help a newbie ..
thank you !!
Serecomputing said:
m a newbie in rooting the phone ..
when m browsing rooting threads .. I got to knw about bit counter problem that voids warranty in our phone .
also I found a app Triangleaway .. which reset the bit counts to zero .. and then we again back to stock ..
but by using Triangleaway app our phone might b get bricked .. ??
I wanna know the chances of getting phone bricked if I use this app .. ?
and any other problem due to rooting and bit counter raising ??
if yes .. then plz reply ..
dont knw whether my thread is at better place or not .. !! but plz reply ... help a newbie ..
thank you !!
Click to expand...
Click to collapse
i have used triangle away on my fone and it successfully worked... u can try...
Serecomputing said:
m a newbie in rooting the phone ..
when m browsing rooting threads .. I got to knw about bit counter problem that voids warranty in our phone .
also I found a app Triangleaway .. which reset the bit counts to zero .. and then we again back to stock ..
but by using Triangleaway app our phone might b get bricked .. ??
I wanna know the chances of getting phone bricked if I use this app .. ?
and any other problem due to rooting and bit counter raising ??
if yes .. then plz reply ..
dont knw whether my thread is at better place or not .. !! but plz reply ... help a newbie ..
thank you !!
Click to expand...
Click to collapse
title show bit counter place on Bin counter :victory:
mukeshpacheria said:
title show bit counter place on Bin counter :victory:
Click to expand...
Click to collapse
lil mistake ..
Serecomputing said:
m a newbie in rooting the phone ..
when m browsing rooting threads .. I got to knw about bin counter problem that voids warranty in our phone .
also I found a app Triangleaway .. which reset the bin counts to zero .. and then we again back to stock ..
but by using Triangleaway app our phone might b get bricked .. ??
I wanna know the chances of getting phone bricked if I use this app .. ?
and any other problem due to rooting and bin counter raising ??
if yes .. then plz reply ..
dont knw whether my thread is at better place or not .. !! but plz reply ... help a newbie ..
thank you !!
Click to expand...
Click to collapse
Hello...
First of all you can use triangle away app without any probs since its officially supported by developer...
Rooting doen't brivk your phone it just gives access to system (ADMIN POWERS) which is locked by company...
If you follow all the instruction given ROM threads your phone will never brick... Don't worry...
Using Triangle away app you can set your BIN counter to official (It needs Root for it) after that boot into download mode to check it if you want...
Flash Official Firmware via Odin...
Boot to Stock Recovery and Factory Reset from Stock Recovery...
Yahooo your mobile will be in OFFICIAL Status you can check it by booting to Download Mode...
I hope this answers your question... Any doubts feel free to Ask..
jackeagle said:
Hello...
First of all you can use triangle away app without any probs since its officially supported by developer...
Rooting doen't brivk your phone it just gives access to system (ADMIN POWERS) which is locked by company...
If you follow all the instruction given ROM threads your phone will never brick... Don't worry...
Using Triangle away app you can set your BIN counter to official (It needs Root for it) after that boot into download mode to check it if you want...
Flash Official Firmware via Odin...
Boot to Stock Recovery and Factory Reset from Stock Recovery...
Yahooo your mobile will be in OFFICIAL Status you can check it by booting to Download Mode...
I hope this answers your question... Any doubts feel free to Ask..
Click to expand...
Click to collapse
Thank u bro ..
I saw on google that triangleaway app can bricked our phone .. thats y I asked .. but now tension free
any stable 4.4.2 cfw for grand which supports dual sim and has no lag ... ?

Samsung G925T Finger print not working

Hello experts i have Samsung Galaxy SM-G925T . its was on android version 5.0.2 . i updated it to 5.1.1 using firmware with odin.
it stuck on logo. i flashed sboot and it work . now phone boot and working.
but fingerprint sensor is not working.
test mode says fingerprint version null. please help me to solve this.
i read posts i check here its problem with sboot(bootloader).
If you have new modified sboot for solve fingerprint issue please help me .
please reply me to this i tried lots of work but not work.
and reinstall firmware throw smart switch ?
truchosky said:
and reinstall firmware throw smart switch ?
Click to expand...
Click to collapse
yes i tried everything
Read this entire thread it may help you solve your problem.
http://forum.xda-developers.com/showthread.php?p=61601381
If you can get into download mode you may have a chance to recover from frp.
Pp.
This stupid xdass app tells me I have 1 inbox message but it won't open!
This app that I paid for is always buggy.
Sorry for delays.
Pp.
PanchoPlanet said:
This stupid xdass app tells me I have 1 inbox message but it won't open!
This app that I paid for is always buggy.
Sorry for delays.
Pp.
Click to expand...
Click to collapse
Its ok Sir
i fixed it Thanks
jayshaa said:
Hello experts i have Samsung Galaxy SM-G925T . its was on android version 5.0.2 . i updated it to 5.1.1 using firmware with odin.
it stuck on logo. i flashed sboot and it work . now phone boot and working.
but fingerprint sensor is not working.
test mode says fingerprint version null. please help me to solve this.
i read posts i check here its problem with sboot(bootloader).
If you have new modified sboot for solve fingerprint issue please help me .
please reply me to this i tried lots of work but not work.
Click to expand...
Click to collapse
Hello Everyone i fixed it now and i have solution for this with 100% working.
I have my own solution...
I tried a lot but no body help me
Now
Samsung Galaxy S6 Edge fingerprint lock fixed.
I Dont going to Share it Open
jayshaa said:
Hello Everyone i fixed it now and i have solution for this with 100% working.
I have my own solution..
Samsung Galaxy S6 Edge fingerprint lock fixed.
Click to expand...
Click to collapse
No you don't
And no it's not
tofu- said:
No you don't
And no it's not
Click to expand...
Click to collapse
What i dont ??
jayshaa said:
What i dont ??
Click to expand...
Click to collapse
Let me explain "what i dont??" - You don't have the solution so stop the charade. And secondly, if you do, then share it or get out of here and don't ask for help from others when you're not going to help them out. Got it? Good.
jayshaa said:
Hello Everyone i fixed it now and i have solution for this with 100% working.
I have my own solution...
I tried a lot but no body help me
Now
Samsung Galaxy S6 Edge fingerprint lock fixed.
I Dont going to Share it Open
Click to expand...
Click to collapse
first u ask for help
then people try to help u but then u come up with ur own solution and dont want to help others who have the SAME issue
SELFISH U
finger print
hey sir,
how are you ?
i am also having the same issue with s6 edge tmobile. Please help me my finger print sensor is not working at all. Please help me.
Best and only solution is to return to stock firmware.
No root, no custom kernels or custom recovery also keeping Knox intact.
Pp.
i'm on stock rom and experienced this. how to solve this? please help
Follow This .
lexjay said:
i'm on stock rom and experienced this. how to solve this? please help
Click to expand...
Click to collapse
Hello ,Sir ,
It can fix very easy way,
there is 2 mathod one is permanent and one is temporary.
For permanent you need to Fix DRK (Dev Root Key )
FOr temporary flash ap and bl part only using odin 3.10.7
can't fully understand
jayshaa said:
Hello ,Sir ,
It can fix very easy way,
there is 2 mathod one is permanent and one is temporary.
For permanent you need to Fix DRK (Dev Root Key )
FOr temporary flash ap and bl part only using odin 3.10.7
Click to expand...
Click to collapse
thank you for fast reply, I don't know what Dev Root Key
ap and bl part from official firmware on sammobile?
You need to make them or download
lexjay said:
thank you for fast reply, I don't know what Dev Root Key
ap and bl part from official firmware on sammobile?
Click to expand...
Click to collapse
Hello You need to make them into 4 part BL,AP,CP,CSC
Flash only AP and BL,
Your Phone will work fine,
And for permanent fix you must have uart cable and uart interface,
if you need fix only fingerprint , super easy way flash full firmware than Flash Unikernel V8-002 ,
If will solve your finger print problem,
but some feather maybe not work... like private mode and many...
better fix it permanent ,
i will guide you fully just send me a message on skype- jay.sha507
You guys should be using Emergency Recovery in Smart Switch. It goes by serial number so it restores everything specific to that phone. Messing with sboot and efs just screws everything up all the time. There are tools to recover your phones. You should really learn to use these tools correctly before you start flashing things. Phones cost almost $1000 these days and people just frivolously flash whatever they want not fully understanding or reading everything.
I have a post how to do Emergency Recovery here.
jmc302005 said:
You guys should be using Emergency Recovery in Smart Switch. It goes by serial number so it restores everything specific to that phone. Messing with sboot and efs just screws everything up all the time. There are tools to recover your phones. You should really learn to use these tools correctly before you start flashing things. Phones cost almost $1000 these days and people just frivolously flash whatever they want not fully understanding or reading everything.
I have a post how to do Emergency Recovery here.
Click to expand...
Click to collapse
If DRK Damaged will not work whatever you use even Samsung can not fix it they replace motherboard.....
the solution only is FIX DEV ROOT KEY only
jayshaa said:
If DRK Damaged will not work whatever you use even Samsung can not fix it they replace motherboard.....
the solution only is FIX DEV ROOT KEY only
Click to expand...
Click to collapse
But the problem started from them flashing stuff before using the tools correctly. sboot and efs are things that should only be messed with by people that really know what they are doing. The OP could have fixed his problem in the beginning before he decided to mess with them. I only posted my info for them to learn how to fix their phone properly.

Bootloop Samsung logo

Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart it for few time. It work for me. Im still not shure will i returne it.
mcvisster said:
Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart ot for few time. It work for me. Im still not shure will i returne it.
Click to expand...
Click to collapse
Go to samsung center and tell them
huseein A5 said:
Go to samsung center and tell them
Click to expand...
Click to collapse
Did that
mcvisster said:
Did that
Click to expand...
Click to collapse
And?
huseein A5 said:
And?
Click to expand...
Click to collapse
I did that 3min. ago . Hope i will get answer soon.
mcvisster said:
I did that 3min. ago . Hope i will get answer soon.
Click to expand...
Click to collapse
Oh tell me when you get answer coz I'm interested to buy one
huseein A5 said:
Oh tell me when you get answer coz I'm interested to buy one
Click to expand...
Click to collapse
Np
mcvisster said:
Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart ot for few time. It work for me. Im still not shure will i returne it.
Click to expand...
Click to collapse
Np
perfect2017 said:
Np
Click to expand...
Click to collapse
NP- no problem
huseein A5 said:
Oh tell me when you get answer coz I'm interested to buy one
Click to expand...
Click to collapse
I have send them error report 2 times. Still no answer from Samsung. If they ever response i will contact you. Now A5 works fine. No problem after that one time.
mcvisster said:
I have send them error report 2 times. Still no answer from Samsung. If they ever response i will contact you. Now A5 works fine. No problem after that one time.
Click to expand...
Click to collapse
Ok thanks
mcvisster said:
Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart it for few time. It work for me. Im still not shure will i returne it.
Click to expand...
Click to collapse
This thing happened to me. Except for me having no luck solving it. It was bootlooping all the time after turning on the cellular data, after landing back home from vacation on the airplane. Phone was stuck in a Samsung Galaxy A5 logo through customs and during the drive all the way home. I tried factory resetting it on the phone but no luck, it gave me errors in red lines and cannot wipe data or cache for that matter.
Since I've only bought phone for about 1.5 month ago, I contacted my carrier (freedom mobile) about this and they send it to get it checked, only to tell me I tampered with it through a root. Lol. I don't know what's going on, and from what I have seen, I don't think there is a root for this device (A520W) yet...
The phone is still in the cellphone repair company contracted by Samsung (called Futuretel) and have yet to get it back and deal with it.
If anyone has any insights, help let me know. I will update if anything interesting happens.
KidSukiyaki said:
This thing happened to me.
After that isue mi phone did not conect on 4g and it was losing sim signal so i brought it to service. They change battery and motherboard but damegd mi screen. Now my phone is 4.time at repair and i ask them to give me new device. Im whaiting monday to see what hapens. If you are from eu they have to repare it , no mater if you have root or no.
Click to expand...
Click to collapse
mcvisster said:
KidSukiyaki said:
This thing happened to me.
After that isue mi phone did not conect on 4g and it was losing sim signal so i brought it to service. They change battery and motherboard but damegd mi screen. Now my phone is 4.time at repair and i ask them to give me new device. Im whaiting monday to see what hapens. If you are from eu they have to repare it , no mater if you have root or no.
Click to expand...
Click to collapse
I live in Canada, and unfortunately if you root it, it voids the warranty and they will not do anything unless you pay for it.
I did NOT root my phone. I kept it stock and I am sure of it.
For my issue, the company wants to charge me for replacing the mainboard too. I think they don't believe me when I say that I did not root it. I'm glad to find someone who experience this similar problem, maybe it can gain some traction.
I am also waiting for Monday to hear back from them. And hopefully you get your new device
Click to expand...
Click to collapse
KidSukiyaki said:
mcvisster said:
I think that they wjll have lot of isues like this on a5 2017. And its conected with motherboard. But it's look like that problem somehow trip's knox. Maby they want people to pay theare problems. Dont know.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
mcvisster said:
KidSukiyaki said:
mcvisster said:
I think that they wjll have lot of isues like this on a5 2017. And its conected with motherboard. But it's look like that problem somehow trip's knox. Maby they want people to pay theare problems. Dont know.
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I was thinking that too, but when I booted up my phone before I sent it in, my knox was at 0x0 with warranty not void. Unless they did something...
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KidSukiyaki said:
mcvisster said:
KidSukiyaki said:
I was thinking that too, but when I booted up my phone before I sent it in, my knox was at 0x0 with warranty not void. Unless they did something...
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I got my phone broken from service. So i don't thrust samsung service. I think they are not thraind enough.
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So this is the picture they sent me saying that I rooted my phone, even though I am sure I kept it stock.
Not sure why it's displaying custom, maybe something in the mainboard triggered that.
Also the knox didn't go off. The warranty void is at 0, shouldn't I qualify for the warranty?
KidSukiyaki said:
So this is the picture they sent me saying that I rooted my phone, even though I am sure I kept it stock.
Not sure why it's displaying custom, maybe something in the mainboard triggered that.
Also the knox didn't go off. The warranty void is at 0, shouldn't I qualify for the warranty?
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Those engineers that sent that truly are idiots. They haven't even considered the fact that the issue was caused by corruption to the system partition which would not only quite possibly cause the bootloop, but it would also fail the hash check and trip the custom flag.
You haven't tripped Knox and therefore in my opinion have not voided the warranty. If they don't have faith in the knox flag then why are they so keen to deny warranty when it IS tripped.
Irrespective of the above have you actually just tried reflashing the stock firmware?
A modified system image, corrupt or otherwise will fail the hash check and fail dmverity causing the device not to boot.
ashyx said:
Those engineers that sent that truly are idiots. They haven't even considered the fact that the issue was caused by corruption to the system partition which would not only quite possibly cause the bootloop, but it would also fail the hash check and trip the custom flag.
You haven't tripped Knox and therefore in my opinion have not voided the warranty. If they don't have faith in the knox flag then why are they so keen to deny warranty when it IS tripped.
Irrespective of the above have you actually just tried reflashing the stock firmware?
A modified system image, corrupt or otherwise will fail the hash check and fail dmverity causing the device not to boot.
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I haven't tried yet. The phone is still with the phone company, I was afraid of reflashing stock due to possible messups that could void the warranty. I just felt that it would be wise to deal with it the idiot-proof and "official" way since I had the phone for such a short time.
I didn't think they would accuse me of rooting my phone and voiding my warranty. I'll try to call Samsung with the picture they sent and see how can they resolve it.
Worse thing is that the phone company (freedom mobile) wants to charge me $35 to get my phone back since they determined "tampering". Not a steep fine, but I'm trying not to pay it mostly out of principle, hopefully I can work this out. It's been a rocky ride with Samsung and Freedom Mobile's costumer service.

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