Connection dropping nyc - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Anybody in NYC area having issues with signal dropping then coming back on?? My nexus 5 never had that issue ... 4G would drop to 3g and sometimes 3g would lose connection and come back. But if I have 4G connection and start streaming videos..it holds the connection until I pause it.
Don't know if it's a lemon device or not... ordered from amazon so if I want to get a replacement...it's a long wait!!!!

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[Q] 3g everythere but at home????

I have a problem with my Tmobile g2 running 2.2, it is all stock no modifications whatsoever other than handcent and fancy widget.
The problem is I can not connect to 3g or hsdpa network when I am at home. By this I mean the cell tower that provides service when I am at home. I have txt and calling capabilites but I have no data whatsoever. I have to manually switch to 2g or edge to check email or use the browser. I have called tmobile and they keep telling me that the problem is with my phone, however when I am 2 or 3 miles from my house and it goes to any other tower on the planet everything works fine.
I have searched the g2 forum here but could find no answers. I apologize in advance if this has been indeed covered or discussed to death and I have just failed to find it.
I did find the *#*#4636#*#* option and when it is on 2g I can run a ping test and it finds the server just fine, but on 3g it always fails to connect. Again this only occurs of course when I am sitting at home!
Thanks to anyone who can shed some light on this or point me in the right direction because leaving it up to tmobile has proven to be fruitless.
It might also be worth mentioning that i replaced the sim card today as well, this too had no effect on this phenomenon.....
My mom's nexus s has the same problem. Only difference is that when i walk out the door i get 3g. Once i walk back in, I get edge...... I think its might be just tmobile frequencies poor ability to pentrate walls.
Sounds like a problem with the 3G network in your area, or just a weak signal there.
I know its not the signal strength, I always have full bars at home Its something to do with the network....
DefiantMenace said:
I know its not the signal strength, I always have full bars at home Its something to do with the network....
Click to expand...
Click to collapse
Full bars on 3G or 2G ? If you have full bars on 3G then it sounds like a network problem.
I have the exact same problem, but my building is probably over 100 years old with 300 coats of lead paint on it. It depends on your building. Signals can bounce off of mirrors for example and other materials. The more material the signal has to go through, the more attenuation happens.
I have a similar problem, my G2 can't maintain a consistent connection, I will go from 4 bars of HSPA+ to 4 bars of Edge to nothing (lost connection to network) and it will jump around wildly between these three states (every few minutes). My wife's MyTouch 4G doesn't do this, my G1 did not do this, our kids (dumb) phones have consistent connections.
I know it's some interaction between my phone and the TMO network, I'd say it was a defective phone except the only place it happens is inside my house.
I wish that TMO offered a microcell.
There is no reception problem, I have had the phone working here for awhile and it always has full bars, like I said I can hop in the car and drive a couple miles and it works just fine. Tmobile finally got back to me today and said they are having their Engineers troubleshoot the tower that provides service when I am home. I hope they get this fixed soon, they said 72 hours.......
It's that anti-cellphonereception chemical they put into paint!!

[Q] No 3g signal, dropping wifi connections...

Hi guys, I got my Samsung Omnia 7 yesterday, been having fun with it at home however it keeps disconnecting/reconnecting to my wifi, which is odd in itself, even if I stand right next to the router.
More annoying than this however, is that I was out and about today, in the center of a city where I know has full Orange 3g signal (my friend on Orange was with me) and I had no 3g. Absolute pain as I wanted to show off my new phone, but it couldn't do anything!
I then went about 10 miles away to another area with full Orange 3g signal and have nothing! I have no 3g in my house, at college, in town, it's ridiculous. A soft reset will sometimes make it work for all of 30 seconds before it drops again!
Anyone else having these issues? Hardware or software related? Cheers guys, Jacob.
Hmm my 3g has all of a sudden come on with full bars :S Maybe it was a network issue after all...

4g/3g data connection

It seems whenever I don't have a 4g data connection, I'm not getting any data connection. Anyone else have this problem? When I'm in builldings I never get a data connection. Even when I'm outside I rarely get data connection unless it's a 4g spot. I know someone with a GN and side by side, he gets a connection at work while I have gray bars. Is this prevelant among most of you all? I'm on Verizon if that makes a difference.
Yes, I have this issue as well when I am at work but only when I have wifi turned on. With wifi on I get no 4g connection inside the building and the phone won't drop down to 3g, just gives me gray bars and no data. Manually switching from LTE/CDMA to CDMA restores my 3g data connection. Turning wifi off enables the LTE data connection. I assume it's trying to use the building's wifi network that I am not authenticated to for some reason. It's quite annoying and seems to be draining my battery.
My 4g reception sucks. I am rather disappointed. I canceled my ATT account and paid the ETF to switch to verizon for the GN. I am in plano tx which is in the Verizon LTE area and i dont get any signal except in a few spots on the highway. I work in Richardson, which is also in the LTE area, and i dont even have 3g in the building. I dont have any signal when i go deeper into the building away from the windows. I am running stock 4.0.2. I hope this gets better. I am already regretting dropping ATT.
jason.hamilton said:
My 4g reception sucks. I am rather disappointed. I canceled my ATT account and paid the ETF to switch to verizon for the GN. I am in plano tx which is in the Verizon LTE area and i dont get any signal except in a few spots on the highway. I work in Richardson, which is also in the LTE area, and i dont even have 3g in the building. I dont have any signal when i go deeper into the building away from the windows. I am running stock 4.0.2. I hope this gets better. I am already regretting dropping ATT.
Click to expand...
Click to collapse
Strange. I have excellent 3G and 4G signal in buildings, coming from Sprint I had non-existent data everywhere, especially indoors.
Just as an fyi. I went to Verizon to try to get a new phone. They told me my sim card was bad. I got the phone on the first day and they said they had issues with the first sim cards with the nexus. My wifes has the same problem.
New sim card, NO MORE connection issues. Yeah! Anyone else who has this issue might try this. I am now getting 3g and even 4g connections inside now.
ill go to the verizon store after work and switch sims. Just got it on 1/1. Ill go to a different verizon store to make sure its not a bad batch lol.
Wasnt the SIM card. Still getting crappy signal strength. I am going today and replacing the phone. If that doesnt work, i am going back to ATT skyrocket...
spencer88 said:
Strange. I have excellent 3G and 4G signal in buildings, coming from Sprint I had non-existent data everywhere, especially indoors.
Click to expand...
Click to collapse
In my office I get very weak to no 4G signal, so that the phone is constantly switching from weak 4G down to 3G and causing connection disruptions. I usually just disable LTE and use CDMA only mode to fix this. I have heard that a LTE signal should penetrate inside of buildings better, but apparently my workplace is almost impenetrable. We have a Verizon 3G repeater in the office or I would get no usable signal at all.
Spencer, what kind of speeds are you getting with LTE in the Columbia area? It seems like I got better speeds when I had my Rezound than I'm getting with my Galaxy Nexus.
jason.hamilton said:
My 4g reception sucks. I am rather disappointed. I canceled my ATT account and paid the ETF to switch to verizon for the GN. I am in plano tx which is in the Verizon LTE area and i dont get any signal except in a few spots on the highway. I work in Richardson, which is also in the LTE area, and i dont even have 3g in the building. I dont have any signal when i go deeper into the building away from the windows. I am running stock 4.0.2. I hope this gets better. I am already regretting dropping ATT.
Click to expand...
Click to collapse
I've had the exact opposite experience in Dallas. I switched from AT&T a year ago. I couldn't even make calls in my house. (I live in Lakewood) I had to go upstairs or outside. As far as data goes even on just 3G the Verizon speeds are much faster. I've done quite a few AT&T vs Verizon 3G side by side tests and Verzion has won every time. 4G is just a bonus for me. When I get a 4G signal there is no comparison. My coworker and I did a speed test on Tuesday at DFW. His iPhone 4s on AT&T vs my Gnex. I was getting 10-15 mbits down and he was getting like 2-3
3G Data
I am having the same exact problem. I thought it was related to airplane mode, I have it turning on at midnight and off at 6am. In the morning, if there is no Wifi and the phone is in 3G, I can't get data. Restarting gets data back, but I'm looking for a more elegant solution than that.
I'm having HUGE data issues, see:
http://forum.xda-developers.com/showthread.php?t=1421440
just a quick question. are you guys running custom ROMs/kernels? if so, please add that in your post.
none at all here.

Samsung Galaxy S3 i747 Wi-Fi+Connection ISSUE!!!!

I used my Galaxy S3 a few weeks ago
It is the Rogers i747m Galaxy S3 LTE
The major issues I am having are:
Weak Wi-Fi: the Wi-Fi is weaker than my iPad 3... It disconnects and connects... Even in my living room, next door from my router, my signal is either 1 bar or 0 bar for Wi-Fi, and sometimes it disconnects... My iPad in the same living room gets around 2/3 or 3/3 bars
Weak Cellular Reception: the weak cell signal is also an issue... It is not as weak as dropping my calls, but it is weak and slows down my data speeds...I am using in the wide open in Scarborough in Toronto, there are no high rise buildings.. On 2G, I get full bars... On 3G, I get a bar less than full. On 3.5G (HSPA+), I get 2 bars to half bars. And on 4G LTE, I get 2 bars or even worse no bars and it switches back to 3G or 3.5G HSPA+...
Never had these Wi-Fi and cellular signal issues with my Samsung Captivate and Samsung Wave S8500.....
Anyone can tell my if my phone is defective?
Or is this the phone hardware issue and it widespread with the North American LTE variant of the Galaxy S3?
Thanks.
Good Question, one of which I like to know myself. I'm in the west end (Brampton (for now lol) ), it seems like the signal strength varies even in the same city with only a 3 min drive apart and no tall building in sight lol. I'm talking 1248 kbps to 31743 kbps download.
Not sure about the cellular signal but the WiFi connecting and disconnecting is a known issue(by us, not sure if Samsung) and is being worked on. http://forum.xda-developers.com/showthread.php?t=1790187
Following the instructions in the OP fixes it for me but when I reboot the device, problem is back.
I haven't had any WiFi issues. I don't use it a lot. But I was testing it out tonight and it hasn't disconnected on me at all. I'll keep testing it out
and let you know if I lose WiFi connection. I do recall when I had the S2 i9100, I was losing WiFi connection quite a bit. I wonder if this is a random Samsung device issue? Or could it be an issue with the type of router you have?
Wirelessgirl said:
I haven't had any WiFi issues. I don't use it a lot. But I was testing it out tonight and it hasn't disconnected on me at all. I'll keep testing it out
and let you know if I lose WiFi connection. I do recall when I had the S2 i9100, I was losing WiFi connection quite a bit. I wonder if this is a random Samsung device issue? Or could it be an issue with the type of router you have?
Click to expand...
Click to collapse
If you have this issue, you'll notice right away as it'll connect and disconnect you every 5 seconds or so. I've only noticed it with one WAP and that's one at work, at home and elsewhere it works fine.
I am getting weak Wi-Fi signals around 0-2 bars.. And it disconnects sometimes at random but not as often as 5 seconds though...
Also, the question with the Wi-Fi issue being mass spread might be the International Tegra 3 version
The North American GS3 used the Qualcomm 89xx with has integrated Wi-Fi.. Possibly the North American model use a different antenna design...
I barely talk on my phone but the bars are about the same levels as my iphone 3gs before it was. My wifi I use it in 5ghz, and across my apartment, through 2 walls, im getting near wired speeds.
No issues with wifi here. I at least that I've noticed seems about the same compared to my iPhone and transformer tablet..
for me I am using it on wireless N on the 2.4 ghz band
I have yet to try on a 5 ghz band wireless N
My WiFi feels like it can go 1mb/second..
I do sometimes get roaming messages when I'm at home which confuses the heel out of me
Sent from my SGH-I747M using xda premium
I just accessed the *#0011# and turned the Wi-Fi Power Save to OFF and my S3 Power Save is also OFF
Wi-Fi signal is still VERY WEAK 1-2 bars and sometimes no bars... Did a Speedtest and got around 3Mbits/sec downlink and around 0.2Mbits/sec uplink...
On my laptop, I am getting 19Mbits/sec down and around 8Mbits/sec up.....
I checked the service menu's Wi-fi Information page on my S3 via dialing *#0011# -> MENU softkey -> WiFi
In the Wi-Fi Information, it shows my phone is connected to my router using 802.11b ONLY
What the heck??? ICS Software glitch???
You are getting 1MB/sec down ??!?
Damn how do you do it??
It seems like the North American GS3 with the Qualcomm LTE chip suffers the same Wi-Fi as the International version
Check thread: http://forum.xda-developers.com/showthread.php?t=1724838&page=6
But you must have a good Wi-Fi unit.. I will go to the store and exchange my White S3 i737m tomorrow and see if the Wi-Fi problem still persists..
Before you exchange your phone, could it be your router? Did you test your phone out with a different router or in someone else's house? I have no issues with mine. Like I said in my previous post, I had issues with WiFi on my S2. So I'm thinking it's a random Samsung issue with certain routers.
I have 3 different routers at home
1. Standard D-Link Dual-band N router which I bought last year
2. D-Link Xtreme N
3. Linksys Wireless N
| have tried on my Xtreme N and my Linksys on both 2.4ghz and 5.0ghz and the phone just has really low Wi-Fi signal either 0-2 bars of signal and it disconnects and reconnects at random...
The only way for me to get a good signal it basically using my phone 10cm from the router...
I tried the phone at a friend's house, in which case he has a Belkin Wireless N router. Also I tried it on University of Toronto St. George campus' WiFi... Both scenarios results in the same, low WiFi connection signal it seems to fluctuate randomly, Low down/uplink speeds and disconnection and reconnects at random...)
From the phone's service menu for WiFi, it show the phone is only connected to 802.11b (It will NEVER connect to g or n no matter what router I tried to connect to)
Non of these WiFi issues happen to my Samsung Captivate... When I use my Captivate, even when I am in the basement (my router is in the 2nd floor), my Captivate is getting around 50-75% WiFi signal strength on 802.11n
It seems like I did not have time today to exchange my phone due to some University essay due... Will probably exchange it on the weekend.
Will definitely report back on my exchanged model on XDA...
mms6 said:
You are getting 1MB/sec down ??!?
Damn how do you do it??
Click to expand...
Click to collapse
Its just damn good lol
Coming from Rogers Galaxy S II LTE, the LTE connection is weaker on the GSIII. Even when comparing it to the iPad3 at the same location at the same time, iPad connects fine on LTE and the GSIII at times is on 4G.
I did my exchange yesterday..
My WiFi disconnection seemed to have stopped. But the weak signal issue is still present..
I could not pick up public WiFi spots in my University... This is a ludicrous issue... Even in my house, I could barely pick up my own WiFi (if I am literally in the same room or a room next to the router).. My GS3 cannot even pickup any of my neighbors' WiFi. On my iPhone, Docomo Sharp SH-06D and my Samsung Captivate, I could pick up WiFi from neighbors across the street......
Well at least my new unit do not randomly disconnect and reconnect the WiFi now... But the weak signal link is still a MAJOR issue...
Hopefully Samsung will acknowledge the WiFi issue soon....
I have the exact same wifi issues as you. I've called Samsung and their support tech concurred with me that my phone is defective. I verified it with AT&T also when I took the phone to an AT&T corporate store and sat down with a salesperson there with an SGS 3. Connecting to the in store wifi the salesperson had full bars. I had barely one, and it kept reconnecting. I have to wait another couple of weeks before I can do a warranty exchange with At&t because I didn't buy my phone from a corporate store, I got it off of craigs list, and AT&T warranty services won't step in and help until the phone has been on sale for 31 days. So I'm having to wait until then. Meanwhile My data plan started on the 16th of July and I got a warning that I've used 65% of my 4g data up already. I'm sure I'm going to go over and they issued me a 10 dollar credit to take care of that.
It's inconvenient yeah, but at least I'll be taken care of.
AT&T actually gave you credits for data even your phone was from Craigslist?!!
If it was Rogers, they wouldn't even cared.. lmao...
Samsung should make the WiFi issue public... This is NOT AN ISOLATED ISSUE.... It is much more widespread, not just on the ATT/Rogers/Bell/Telus Galaxy S3 i747(m) variants...
The WiFi problem persists on the International i9300 version as well....
....
mms6 said:
AT&T actually gave you credits for data even your phone was from Craigslist?!!
If it was Rogers, they wouldn't even cared.. lmao...
....
Click to expand...
Click to collapse
More than that, they would probably laugh in your face for even asking.

What can't Note 2 switch to 4G when 3G in use?

I've noticed a network behavior I did not have on my EVO 4G. The Note 2 can't switch to 4G when it's busy using 3G. You could be standing under a 4G tower and the phone won't switch if, for instance, you're downloading a file. My EVO 4G would switch between 3G and Wimax no problem.
Is this a hardware limitation? Software problem?
Could be a difference between Wimax and LTE connections. I have never noticed this issue, but I also only saw a Wimax signal a couple of times. I had the OG Evo and then the Evo 3D, but rarely ever saw a Wimax signal. With my Evo LTE, my entire area is blanketed with LTE, so I'm never switching between 3G and LTE in the middle of a download. I'll try to test out this scenario within the next few days with both my Note 2 and my Evo LTE. If I do have any weird findings with either, I'll call Sprint and activate my black Evo LTE and see how it handles the data connection transition. That way I will have tested the specific data transition with 3 different devices, and should be able to come up with a some what conclusive decision with what's going on. If someone else has a Wimax device and is in a Wimax area, it would be nice if they could compare that side by side with their LTE device! I still have my Evo 3D, but like I said earlier, I'm not near a Wimax area for testing...
Sent from my White Note 2 using XDA Premium
Hmmmm. Interesting. I never noticed that behaviour on my NII or EvoLTE. I still have my E4GT laying around so maybe I'll activate it and see what happens. I've been lucky in my area seeing as we had WiMax coverage even before the release of the OG Evo and are pretty well covered with LTE.
Sent from my SPH-L900 using Xparent Skyblue Tapatalk 2
I've noticed OPs issue. The same kinda thing will happen when I am driving away from my home and my phone tries to hang on to my signal booster. Once I actually loose the connection my phone will jump onto 3G and usually by that point I have Pandora opened and trying to play. It wont switch to LTE until either the song is fully buffered (witch in this case doesn't happen because the 3G at this point sucks (connected to tower)) or I go to Airplane Mode and shut off all radios and then turn off Airplane Mode. The LTE will come right up and I have no data issues.
If I'm not near my signal booster, like at work, and I am at my desk getting LTE, when I put my phone in my pocket and walk around it will drop to 3G. When I come back to my desk and try to start using an app that requires data, it wont jump back to LTE until I either close the app that is pulling the data, or do another Airplane Mode toggle.
I think all it is, is just the scan times between searching for an LTE signal (I think like 30 seconds and not every 1 second) to save battery. I could be wrong though. It is annoying to have to go through this routine every day though.
I've never payed attention to it before but now I do see what the op is talking about. Mine won't switch either
Sent from my SPH-L900 using xda premium
I think it's a bit random in my experience. It's it currently downloading something, it'll stay. But I've seen it switch it though while streaming a movie/show/event. I've had the GN2 get suck where it switch towers, but wasn't really connecting, which required the airplaine mode on/off trick.
spotopolis,
You hit right on the kind of scenario I am experiencing. I'm in the car listening to a streaming podcast or streaming music. And because the car is moving, the phone sometimes switches to 3G and will not get back on to LTE unless I kill all network access. It's like the phone needs a moment to breath before attempting to connect LTE.
This would not bug me so much if 3G had a data rate better than 50kbps. When I'm stuck in 3G, forget streaming or downloading anything. Very frustrating.
Trying to figure out if this is a limit of Note 2, LTE, Sprint's LTE or a bug.
It's an LTE issue. I've experienced the same behavior with 4G when I was in NY last weekend. Soon as I stopped Pandora and 3G went idle 4G came on. And no that is not an issue with Wimax devices. Coming from an E4GT and Evo 3D covered in Wimax coverage here in Hartford CT 4G automatically connects and overrides 3G even if 3G is active. However that's an issue too because the 3G to Wimax handoff sucks which leaves your data hanging for a sec. I usually have to stop my downloads and restart them while on the new 4G connection lol
Sent from my SPH-L900 using xda app-developers app
RayTrue04 said:
It's an LTE issue.
Click to expand...
Click to collapse
I thought this was advanced technology. Seems to be a huge detail to miss.
However that's an issue too because the 3G to Wimax handoff sucks which leaves your data hanging for a sec. I usually have to stop my downloads and restart them while on the new 4G connection
Click to expand...
Click to collapse
That would be a software issue, not Wimax problem. I had some apps that handled network switches very well. That includes going from cell networks (3G/4G) to WIFI. Perfect example is what I noticed using streaming music on my EVO 4G. (The follow is true for these apps many versions ago.)
1. Slacker, terrible making switch. 99% would stop playback.
2. Pandora, better than Slacker. Could pause during playback but would pickup if network regained soon.
3. Google Music, best of the bunch. Can handle network jumps very well. I think partly due to caching the next song while playing current song.
I thought i was the only one having this issue.... good to know.
I've never had this problem. My n2 has no problem switching from 3g to 4g. When I'm driving while listening to Pandora, I hit areas that only 3g and phone shows 3g. Then afterwards it goes back to 4g with no problem. It does it effortlessly and on a daily. I live in Chicago and we are lte for the most part but I know certain suburbs do not have 4g and my n2 switches without a problem. Guess I'm lucky.
Sent from my SPH-L900 using xda app-developers app
Interesting thread. I'm seeking an answer too. FWIW I don't own a Note 2 but also noticed this behaviour, with my SGS3. I created a thread some time ago (http://forum.xda-developers.com/showthread.php?t=1989176) but there was little interest, which surprised me, considering how annoying it can be.

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