Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
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That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk
Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
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I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
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Click to collapse
Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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Click to collapse
I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
Sent from my SCH-I605 using XDA Free mobile app
Related
Desire description changed to - "THE HTC DESIRE IS NOW IN OUR WAREHOUSE - PLEASE ALLOW 7 DAYS FOR DELIVERY."
If mine's not posted on a next day delivery today then I won't be able to get mine till Wednesday. Fingers crossed.
I reckon they probably don't have them, They offer next day delivery so if they took delivery on the 7th like everyone else (or have it shipped direct from the distributor) they would still be within the 7 days,
All their other handsets just say next day delivery. See the attachment for a laugh
Im not in the UK or I would call them to see if I can pick one up
I ordered with them last week. I might give them a call in a sec.
If it's in stock and I've paid for next day delivery I should get it tomorrow?
I wonder if they're telling porkies to get more orders in?
I'm just in a live chat with them and have just been told they won't have stock 'til tomorrow and to expect delivery next week as planned.
So the claim that they're sat in their warehouse might be a touch ambitious!
i just did live chat with them as well and they are shipping when it is released sim free, so i suspect they do have them in but are not allowed to ship until the 1st but then you have a bank holiday weekend so that would mean next day would still be the 6th as quoted.
I ordered yesterday and emailed them to see if my order would be sent out in the first batch this week, but got a reply saying it would be with me this week.
I think the person who sent email back to me forgot about bloody easter weekend so it will be next week I imagine.
Damn you Jeebus !!!
Also ordered from MPD and spoke to them on live chat. Sounds like they have to abide by the official date and indeed said they'd be shipped 6th/7th.
I concur
Also just spoke to MPD and they say stock comes in tomorrow but they will not start shipping until Tuesday.
I have another T-Mob account (for my son) and received a text on that one saying that the new number is now active. Does that mean they will charge my account from today or when I put the SIM in the phone?
It shows up on my T-Mob on-line portal jobby now.
Tom
i'm also a lil annoyed because i have noticed they are now doing the phone free on £25pm contracts and i paid £6 its not going to break the bank but still if i have to wait and get it the same time its a tad annoying. But yay not long now \m/
Have you contacted them about the price change?
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
Are MobilePhonesDirect phones Sim-Free? If they are:
WHY are their PAYG price and Sim-Free price sooo Different??? (For the desire!)?>
turnipman said:
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
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Click to collapse
I had the same thing. I expect prices to drop, but not in the space of 2 days. Suffice to say, I sent them an email pointing this out and got told that once I have my phone if I get in touch again, I'll get refunded. Worth emailing them
Inertia
Once you have your phone they are expecting you not to bother.
turnipman said:
Once you have your phone they are expecting you not to bother.
Click to expand...
Click to collapse
I can imagine, unfortunately for them I certainly will be bothering them!
Now they're saying 3 days for delivery instead of 7...
3 working days. It'll still be around the 6/7th when we receive them.
Anyone had a dispatch email from them yet?
I phoned this morning to make the point that they had them in stock, I'd paid for next day delivery, so I should expect it on Tuesday, right?
I was told that they've got 1000 in stock, 600 pre-orders and are starting on dispatching them today. Some will be going out today and some on Tuesday.
They guy was pretty noncommittal.
The wait is agonising!
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
hboos said:
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
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Click to collapse
Mine's on contract. tmob.
Price of phone was £5.99 and they've now reduced it to free on that contract
mine has not changed to sent yet and i was in town today and they have them in stock in our tmobile shop ready to sell tomorrow, i was thinking it may be worth a trip down, see if they will match the deal and then cancel the one for mpd. I also had a phone call from vodafone saying they are selling the now (early) but they could not match the price though not far off.
I've been checking my email every 5 mins to see if my phone has shipped yet. Just can't wait to get it, hoping for Weds. Anyways, to try and gauge how AT&T is doing on the processing how about every one post the time they ordered, what shipping method they ordered and what phone they ordered and update their posts once it has shipped? I'll go first.
time: 0012
phone: Titan
Shipping: 2day
I ordered at 12:30am EST on Saturday for free 2 day shipping (Premier), received shipped email with Fedex tracking info around 1:30pm that day, and my package is scheduled to be here tomorrow.
I have Premier as well and mines is still processing. Did you order a Titan?
Sent from my SAMSUNG-SGH-I897 using XDA App
clfosk said:
I ordered at 12:30am EST on Saturday for free 2 day shipping (Premier), received shipped email with Fedex tracking info around 1:30pm that day, and my package is scheduled to be here tomorrow.
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Lucky! I was ready to order at about 11:30pm ET on Friday night (the sale went live a little early, I guess) but I went through checkout about 5 times and it never would apply the instant rebate, even when I tried a few times an hour until after midnight MT. I had no desire to pay the $300+ and then try to get a refund from AT&T later.
I also have Premier, so I called in to "business care" in the wee hours of Saturday morning, but they couldn't access promotions so told me to call Premier SALES (separate department), which is only open M-F. I told them the sale was only good on Saturday, so they said they put a note on my account to guarantee that Premier would honor the deal on Monday.
Didn't want to take that gamble either, so I called "regular" sales when they opened on Saturday (which turned out to be 8am MT). I ordered the Titan, they honored the penny deal, and said NOTHING about being sold out or backordered yet. That said, I STILL have not received my shipping confirmation email, and checking my order on the website says that it's processing, not backordered, but not shipped.
Wednesday would be a welcome surprise, but I'm not expecting it and I've been using this Samsung Solstice for 2 months now since I accidentally "laundered" my Focus, so I suppose I can eke my way through a few more days.
UPDATE: Shipped, baby!
clia said:
If you purchased the phone through device upgrade, you can check the status by loging in to you at&t account. The link is on the right hand side of the "check eligibility" page. Not sure how the info will displayed for new customer.
You will have all the details about the content in the shipment, tracking number etc.
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This was posted on the Titan board. Just checked it this way and it says backordered Going through Premier it just says processing.
Just got an email saying I'm backordered too
So I will have to wait on my Focus S.
I ordered through Best Buy for $0 w/ upgrade and it shipped today. It should be in my hands tomorrow or Wednesday.
macjr82 said:
This was posted on the Titan board. Just checked it this way and it says backordered Going through Premier it just says processing.
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I got my email from Premier now saying backordered. If I canceled how long would it take my upgrade eligibility to reset?
Sent from my SAMSUNG-SGH-I897 using XDA App
Just got my shipment email with tracking #. It shipped today will be at my house at 3pm tommorow. Sadly I work, perhaps I can call and have fedex deliver it later...
I just went to the store and had them price match.
I ordered my Titan at 8:45am on Saturday. I called the store to see if they would honor the deal first and they said "no".
I have not received a shipping notice, but checked my order status and it shows that it has shipped already via USPS.
So, for those without shipping e-mails, go to the ATT website and check your order status.
Ordered 11/26 using the device upgrade page on the AT&T website. Shipped 11/28 via USPS. Hopefully will arrive in the next few days.
ordered 2 Focus S on Sat 2pm ish and it has been on backordered since yesterday
then it just got shipped out earlier, should be here on Thursday.
so excited
Ordered 2 on a upgrade thru ATT online 1215am EST Sat, and they are schd to be delivered today standard mail. Yehaw, better part is only pd a penny for each.
OUT. FOR. DELIVERY.
Boy, concentrating on work this afternoon is gonna be tough!
Ordered a Focus S Saturday about 12:30 AM EST; tracking info shows scheduled delivery tomorrow.
Guys, could you tell me: AT&T "penny sale" was for the new customers/customers with expired contract only or for everyone?
sensboston said:
Guys, could you tell me: AT&T "penny sale" was for the new customers/customers with expired contract only or for everyone?
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I used it on an upgrade and $15 data plan.
I got my shipment notification today!!!!! I should have it by tomorrow!!!!!
Sent from my SAMSUNG-SGH-I897 using XDA App
sensboston said:
Guys, could you tell me: AT&T "penny sale" was for the new customers/customers with expired contract only or for everyone?
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Click to collapse
It was for either new customers, or customers adding a line, or customers who were upgrade-eligible (within the last 6 months of a contract). It did require a 2-year contract, so if you're early in an existing contract, it wouldn't have worked.
I'm sorry I just need to vent this, mostly because they have been horrible at communicating and have yet to respond to prior inquiries.
This entire order/experience has been botched from the beginning. I ordered Thursday morning requesting overnight shipping for delivery on Friday. Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night. I just happened to check the status on the website and noticed that there was an issue about 20 minutes before your offices closed, so I called and was on hold for almost 35 minutes (at this point past closing time) and no one ever picked up. I then called today, Friday, to request priority overnight shipping for Saturday delivery and to change the shipping address to my home address (as I was originally expecting to have it delivered Friday at work). The man I spoke with said it would be an additional charge for Saturday delivery, to which I agreed. Now I get the tracking number for "standard overnight" which will be delivered to my home on Monday while I will of course be at work! Additionally, I was still charged for the priority overnight shipping and Saturday delivery! I'm not taking off work to receive this shipment so I imagine I'll have to drive way out to go get it from their sorting facility.
The end result is that something that was ordered with overnight shipping on Thursday will be arriving on Monday, if I'm lucky enough to have the time to go pick it up myself. This could have been completely avoided had you not dropped the ball more than a few times. At this point I'd like my shipping costs refunded, or someone get a hold of FedEx in time and have that packaged delivered on Saturday. How does this happen?
ellesshoo said:
Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night.
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Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
ericshmerick said:
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
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Click to collapse
They had about 7 hours from when they knew this before close of business that day and did not contact me in any fashion. Their FAQ even implies this happens to them often. One would think they might want to get in touch with someone who requested/paid for overnight shipping at some point before it was too late. Instead I had to find out myself and when I did and tried to contact them it was like everyone skipped out of work 30min before office closing time. The next day, still no contact until I called them and what do they do? They botched things up royally again and charged me more money. Just not smooth or impressive at all.
I'm on the hook for freaking $40+ for "overnight" shipping that is going to take from Thursday to Monday (Monday at best since it will not be shipped to my work). Can you even call it a "delivery" if I'm the one who will be driving 14 miles out to a FedEx facility to pick it up?
I just find it amazing that I talked to the same rep twice today about the shipping thing, confirmed, yada yada.. Even charged correctly for it. But then they still managed to drop the ball.
I ordered mine from them and my bank did the same thing. Didn't you notice where it said if the delivery and billing addresses don't match additional security checks will be needed? It said it right at the bottom of the order confirmation page you get right after you submit your order. I called and got it squared away preemptively right after I ordered. It took 23 hours for me to get it.
Sent from my Galaxy Nexus
Patience is your friend.
Sent from my Galaxy Nexus using xda premium
i also want to add in experience for NEWEGG.COM
I ordered from newegg.com, rather than expansys, mobilecity, pvcs, or any other specialty shops, because newegg is an established and credible retailer; ive purchased stuff from them for over 10 years.
i paid for expedited shipping because i travel often, and i needed it to arrive home at a precise time.
2 days after ordering, my order was still "processing". then i finally received an email saying Order on Hold - phone # or address does not match credit card information.
i called back immediately, but was placed on a 20 minute wait before being able to speak to an agent. (the online chat service had a similar wait). the agent confirmed that my information was 100% correct, but that she would need to forward this information to the "security team", and the order would not ship until cleared by security team..... despite, yes, that she herself was able to confirm my information, as entered, was 100% correct
i canceled the order, and im never buying from them again
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
BarryH_GEG said:
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
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After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
ellesshoo said:
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
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Good luck with the warranty from negri. I think someone posted that they had a problem with their SGN and negri blew them off.
My experience with Expansys
I pre-ordered via website and gave them PayPal. They emailed me to confirm and told me that I would need to confirm again once the stock arrived.
Then they emailed me and said "we've got the stock, please confirm the mailing address, method and payment". I did and the parcel arrived 4 days later (with the Thanksgiving Thursday in between).
All was well and smooth with my order, I have no complaints and I am loving my Galaxy Nexus. Thanks Expansys.
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
oldpreowner said:
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
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You will not be able to participate int he $200 trade in - unless to shipped to store.
tarpon6 said:
You will not be able to participate int he $200 trade in - unless to shipped to store.
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I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
oldpreowner said:
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
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Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
tarpon6 said:
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
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If you pre-ordered be sure and post when yours ships. Thanks
oldpreowner said:
If you pre-ordered be sure and post when yours ships. Thanks
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I did the pre-order in store, and I'll post when I get the email or call..
Any ideas for a phone to trade in that costs more than 10 dollars?
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I pre-ordered online. I noticed the pre-authorization that Sprint put on my debit card got credited back, so once they put in the actual charge for the device and ship it, I'll make sure to post here.
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
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I got the real charge too. No pre-authorizations.
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Patch7 said:
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
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Interesting. I had to pay a down payment with mine (that's what sucks when you have no credit and pay cash for everything in your life). So I paid $250 + estimated sales tax of $53.38, so a total of $303.38. They pre-authed that amount to my debit card. A day later, Sprint changed the order total, as the system charged me too much sales tax. The actual tax owed is $48.60, so the actual total was $298.60, so they credited me the $303.38 and will instead charge the proper $298.60 once the device ships.
sprint pre-order
I pre-ordeed through Sprint on the telephone on Oct 6........still waiting for tracking #
$320.99 has been charged to my debit card
I as well paid the 299 (349 without the credit coming) plus tax upfront the day I pre ordered it. My order went in 4 minutes after the pre orders started and within about 2 minutes it showed up through my bank and cleared just a day later. I expected sprint to charge me for the upgrade fee but they did not yet. Maybe they are waiting for me to actually do the swap.
The T-mobile thread definitely has me wondering if Sprint is sitting on a bunch of Note 4's and just waiting to get them shipped just in time for the 17th. If Sprint ships UPS it will show up in MyUPS and I will get an email. Hoping to see some activity on Monday.
I pre-ordered through best buy and they charged my card the full amount ($903 which includes expedited shipping) but then it wasn't showing on there a couple of days later. I called to make sure my order wasn't cancelled and the best buy rep told me the card would be charged when the phone ships.
I'm supposed to be getting a price match of $720 then a $200 best buy gift card for trading a working smartphone. I hope this works out like the store manager says.
I was in my local Sprint Store today for repair of my wife's G3 and I mentioned that T-mobile users were already getting their Note 4. The first guy said "Impossible, Samsung will not allow it" but the guy in the back room working on someones phone said "Yeh my brother got his a few hours ago" he continued with the possibility that Sprint will start shipping on Monday or Tue for pre-orders in order to guarantee that it will be delivered by the end of the day on release date. So some may get it as early as Wed or as late as Friday. Nothing is for certain as Sprint may wait till Thursday and ship it next day air saver (assuming they use UPS) in which case it could be as late at 8 P.M Friday.
In my opinion I cant see Sprint waiting to the last second. Yes pre-ordering has its advantage of making sure you get your phone in que but I cant see them making it available in stores on Friday morning while the rest of us who pre ordered are just waiting on delivery. I am willing to bet the Wed or Thur delivery is a bit more reasonable. My neighbor did not pre-order but is planning on just walking into sprint when they open on Friday to buy one. Would be a crappy feeling to see him with his Note 4 before me when I ordered it 3 weeks ago.
dat $200 tradein tho
I pre-ordered through Best Buy and called their "mobile hotline" today to check on arrival date and they said it's currently in transit with delivery on the 16th. I'm hoping Best Buy doesn't hold it for a day to be released, but there's potential for people who purchased through BB that'll their device will be a day early.
The sales rep told me (if he knew what he was talking about) when I pre-ordered on sept 26th, first day of allowed pre-order that I would probably be on the second shipment due to the number of orders already placed that day so possibly there is a Oct 15th arrival for the initial group.
When I spoke to Sprint today I got quite the run around. When I check my order, which was placed on the third, It's still sitting in the same state it was at when I originally received the order number. Called this afternoon to ask and was told that Sprint has yet to receive any phones, which I'm sure isn't true, and that all the blame is on Samsung. I asked how T-Mobile customers received their phones and was pretty much ushered off the phone. I was told that the release date was "around" October 17th and was then hung up on.
I don't even care, I assume they'll do right by us, I just hate receiving the BS canned responses.
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
gpvlog said:
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
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If that person works for UPS Supply Chain he may be telling the truth. They warehouse and ship for hundreds of companies.
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
UPDATE: Just got a tracking number. Should be here on the 29th.
It can take up to 6-8 weeks as per the pre-order page, but some people in the Canadian thread have started receiving shipping notices already.
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Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
nighthawk29 said:
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
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Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
CerveCesar said:
Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
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I am going to call and if stock is available at the Samsung Store close by then I will go pick that up there, keep the gift and return the shipped phone when it eventually does arrive and expect a full refund. I've already filed a BBB complaint but I have a legitimate pre-order that Samsung has failed to fulfill their end of this agreement on and I'm still buying the phone so I'll be contacting them and making sure they refund the full amount and still allow me to keep the Fit 2. This is just unacceptable how they have handled the online pre-orders.
Yeah but I mean come on... This is Canada what did you expect? They only got like ~4,000 pre-orders online (if I can judge by the invoice no.).
They're not going to hire a bunch of people do to these things. They're just going to keep the staff they have an try to ship them out when they can.
Canada isn't really the place for these bulk rushes.... Watch in a they're just be sitting in store shelves when everyone is more interested in iPhone 7.
CerveCesar said:
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
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Day2: I called Samsung to cancel my order. They said it takes 1-3 business days, and my phone was to be shipped out on the 26th. If I get the phone ahead of time, then no cancellation will take place, lol
Pre-ordered through Rogers, received the phone and claimed a small watch on the 20th, and got a UPS confirmation earlier today that it would arrive tomorrow.
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
JustsoIcanpost said:
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
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The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
I tried calling as well and sat on hold for a very long time. I don't know what's going on I registered mine on a Saturday two days after we got the phones.
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Same boat here, ordered through costco, redeemed on Monday when I got the device. I haven't got any follow-up e-mail since. I think costco's orders might not qualify though as the imei isn't printed on the invoice. I actually asked them same question via their online form, no replies yet.
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THS1989 said:
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
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Same here, same day! No email yet.
UPDATE: Just got a tracking number. Should be here on the 29th.
I got mine from Bell too...preordered and picked up in store. Signed up for my free Gear Fit 2 that night. Got email from UPS today saying it was being shipped.
THS1989 said:
The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
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The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
darthfire said:
The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
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Ah yes it should be .com but they never replied to me and I don't have their number.
Just be patient. I got my UPS tracking number.