When enabling WiFi calling - update profile address notification keep returning. With Note 3 this used to be once per each connect, now I am getting this 10 times in last 3 hours (I did inserted and saved address). Does anyone else getting this? Annoying...
Maybe clear the wifi calling cache?
Same thing for me, I called sprint a few days ago, they opened a ticket, stating that the phone won't save current location. They said to wait 24 to 48 hours for a response. It has been 4 days, so nothing yet as usual.
I called sprint back this morning, they said they are still looking into the problem and to give them till Monday. Again, I doubt they will call me.
I would suggest calling also and reporting it so they know the problem is more widespread then just one device.:crying:
Sprint reps and tech support are idiots, not sure it's worth to call them.
Sent from my SM-N910P using XDA Free mobile app
Are you guys talking about the notification in the pull down menu? You can just disable that and it will go away.
I talked to a sprint rep yesterday, they said it was a known issue with the note 4, all he did was disable wifi calling from the account on sprint.com and re-enable it. It fixed the problem. Depends which rep you get. About 90% of the time, most sprint reps don't know what they are talking about, but this guy knew what he was talking about
Sent from my SM-N910P using XDA Premium HD app
Which place on the site do you do that?
Related
About 2 weeks ago my phone stopped receiving SMS on the reg. They are ranging anywhere between 20 min to 2 hours to receive. There is no delay when I send to people, just on the receive. I've flashed back to sense and did a PRL and Profile update then restored CM 7.1. Sprint just says it's due to high usage due to the weather...not buying it. Weirdest thing about it being my wife's phone has the same issue and it developed at the exact same time. Running cm7.1, clockwork and savagedzen 2.2.1 BFS HAVS on both. I've also tried flashing to tiamat 4.0.7-799 w/sbc and same issue. Up to any suggestions
Is the wife using an EVO? Try a different ROM combo for a few days and see if this helps. How about CM7-RC1 after a full wipe?
You'll find the sweet spot
Grab the app Gingerbread SMS Ghostly, has grabbed quite a few lost texts for me.
https://market.android.com/details?id=it.sineo.android.GhostSMS&feature=search_result
Tried ghostly. Didn't work. The messages seem to come through if I place a call. I've resorted to calling my voicemail to check my text lately. I'm using 7.1 rc1. I did flash sprint lovers rom and sent myself a text with no luck either. Are there any network settings with sense based rom that can be checked/modified?
Sent from my Evo using XDA App
You will probably have to call sprint and be cranky, as its most likely a network issue.
They've reset my data a few times now and claim they've done all they can. I had the call escalated the last time and nothing really came of it. Seems like when I call them with the issue the text come through within 2 minutes. They claim anywhere up to 30 min is considered not an issue. Its BS. Since cellphone met text it's been near instant. My crappy Nokia block phone did just fine. I could understand if there was a national emergency but there is no reason for any lag. Ill call them again tomorrow. My wife sent me a message at 753pm and it is currently 10, No message
Sent from my PC36100 using XDA App
Did u change/update PRLs around the same time this started happening? Sprint changed a bunch of PRLs recently and now some people get terrible data. PRLs are mostly location based. So due to contracts with other carriers, your phone may be connecting to different towers and data is routed differently. Try a different prl for the hell of it
Sent from my HTC_supersonic using xda premium
no, hadnt made any changes to the phone. played around with a few prls and radios and no luck still. so far sprint has managed to give me $50 credit but no working phone.
I don't really know then man. Hmm. Try a data profile reset from the epst menu. ##3282# enter your msl, hit edit go to data profile and hit menu and then restore.
The phone will reboot itself and renew its data profile connection and prl etc all in one shot. Aside from that, I would think its a network type issue. Especially since its both of your phones.
Sent from my PC36100 using xda premium
Well...basically did that with my phone while on the phone with sprint last night. sat on the phone for 76 min (40 of that being on hold). I was using her phone to make the call. Got disconnected after all was said and done. Tried to call sprint back via 611 and automated message told me my account could not be authenticated or something to that nature. Long story short had to rerun activation using EPST reset. Her phone now works. Flashed it back to CM7.1 rc1 and hers is working correctly. Going to try to flash back to sense today on my phone and let it work its way through the reprogramming and I'll place a call or 2 from sense and wait a few before flashing back to CM. Thats the last thing i can really think to do.
On another note, I have found a temporary work-around on my issue for my phone. Google Voice has an option to intercept text messages. I turned that on and google voice gets them instantly. Only thing annoying is I dont have an SMS count anymore. ADW notifier will show a "?" on the icon for google voice. I guess that notification marker will do for now. Other than that, its a tolerable solution til i find the real one.
Sorry homey, I know it can be frustrating. But yeah try again with sense and see what happens. Best of luck.
Sent from my PC36100 using xda premium
I still cannot use my WiFi calling feature of the SII ANYWHERE outside the USA! TMO touts the wifi calling feature as a method to reduce roaming charges when traveling abroad but the f$$%king app fails to work! I continues to alternate between red and blue with the MISSING 911 ADDRESS error constantly popping up. TMO says my address is in their system and their tech support is clueless.
Stock ROM. Same problem on my HTC One S, so def a TMO issue!
Anyone have any solutions?
Hey I'm a t- mobile rep you can fix this in a few ways! You can go to a tmobile store and ask them to update your 911 address or you can call into customer care and ask them. Customer care is 611 on a tmo phone
Sent from my SAMSUNG-SGH-T989 using xda premium
Same effin problem here! I'm in Afghanistan and it stopped working a couple weeks ago. Can't call 611 or anybody.
I had to update mine via the t-mobile.com website and must have an account set up.
f10a said:
I still cannot use my WiFi calling feature of the SII ANYWHERE outside the USA! TMO touts the wifi calling feature as a method to reduce roaming charges when traveling abroad but the f$$%king app fails to work! I continues to alternate between red and blue with the MISSING 911 ADDRESS error constantly popping up. TMO says my address is in their system and their tech support is clueless.
Stock ROM. Same problem on my HTC One S, so def a TMO issue!
Anyone have any solutions?
Click to expand...
Click to collapse
Login to T Mobile website. On right side click on 'Edit customer Information' link and update ur address under 911 address.
First thing I did was call TMO and made sure my address was in there. Didn't do ****e!
You need to specify 911 its on a separate Page
Sent from my SAMSUNG-SGH-T989 using xda premium
Try doing it through the website... Otherwise request a new sim card. Those are your only options.
Sent from my SGH-T989 using xda app-developers app
I have the same problem. I have updated the 911, got 3 sim cards and nothing. I don't use it but I would like to have all features working but oh well. Technologyisnt always perfect, that's why theres so many updates everywhere.
As a rep in can tell you the only reasons for wifi calling not working are not having a 3g-g sim card or not actually having your 911 address right I work in a location where wifi calling is absolutely necessary so I have fixed this a lot
Sent from my SAMSUNG-SGH-T989 using xda premium
I have a new sim card, wifi calling on my acct, and have tried several 911 addresses. It just wont work!
You can't do it online as you noticed you have to call customer service and they will do it for you.
Sent from my SGH-T989 using xda app-developers app
Im going through the same thing....It just doesnt work...BS
online, the address is correct. Called tmo, they confirmed its in the system. spoke to several reps, all clueless. each one demanding a master reset or they cant help me....
NOT GOING TO WORK!!!!
bzlik88 said:
Im going through the same thing....It just doesnt work...BS
online, the address is correct. Called tmo, they confirmed its in the system. spoke to several reps, all clueless. each one demanding a master reset or they cant help me....
NOT GOING TO WORK!!!!
Click to expand...
Click to collapse
+22 yup, either you edit online or have T-Mobile edit for you.. it just doesn't work. Yeah, I don't need it or use it but I would like everything working on my phone..
DMolina
using tmobile website fixed for me
Well, I don't get this error in the US, but I do get it in Europe while even using an international SIM card. Very annoying.
cipsaz said:
Well, I don't get this error in the US, but I do get it in Europe while even using an international SIM card. Very annoying.
Click to expand...
Click to collapse
You will definitely not be able to use WiFi Calling with a non-T-Mobile SIM card. It needs to register onto the T-Mobile network (via WiFi) in order to work so w/o the proper SIM it will not work.
I used my old address as the 911 address, and passed the verification.
Sent from my SGH-T989 using Tapatalk
I feel your pain buddy..
bzlik88 said:
Im going through the same thing....It just doesnt work...BS
online, the address is correct. Called tmo, they confirmed its in the system. spoke to several reps, all clueless. each one demanding a master reset or they cant help me....
NOT GOING TO WORK!!!!
Click to expand...
Click to collapse
I've called tmobile reps and they keep saying the same thing. I am awaiting the end of my contract and then I will be ditching tmobile for att with both my 5p man firm and all my personal lines. Sorry but its insane. The only fox is constant reboots and account resets and my people have better things to do with their time.
I used the t-mobile website to fix mine. under the 911 address like everybody is saying. A few things you need to know about updating it online tho, i thought i would point out that other haven't. When i went online to change the 911 address, it had the address already in the space. It still wasn't working, so i deleted the whole address and retyped the address exactly the same then saved. It can take up to 1 hour for the phone to recognize the new address so don't go changing every 10 minutes saying its not working. After the hour wait, it is recommended to reboot the phone for the changes to be finalized. If you follow these steps, it should work. "no guarantees" but worth a try.
I've recently been having issues when calling certain numbers that my phone either starts ringing a few times then I get a busy signal or sometimes just a busy signl right away.
I know I'm not blocked from these numbers because one of the numbers is my gf and the other one of my close friends.
Now both my gf and friend have Sprint as well as myself. However, I can use my gf's phone to calll my number and she doesn't get a busy signal. And, if I call her phone from say a Verizon phone it rings normally.
This started happening very recently right before I upgraded to JB. I'm stock rooted.
Any ideas? I am thinking of calling Sprint to see if something is going on on there end.
Sent from my SPH-L710 using Tapatalk 2
Looks like your gf doesn't wanna speak to you anymore
Jk jk
It could be cause of hurricane Sandy
Try doing a nandroid and then going to stock
Sent from my SPH-L710 using xda premium
secondskin said:
I've recently been having issues when calling certain numbers that my phone either starts ringing a few times then I get a busy signal or sometimes just a busy signl right away.
I know I'm not blocked from these numbers because one of the numbers is my gf and the other one of my close friends.
Now both my gf and friend have Sprint as well as myself. However, I can use my gf's phone to calll my number and she doesn't get a busy signal. And, if I call her phone from say a Verizon phone it rings normally.
This started happening very recently right before I upgraded to JB. I'm stock rooted.
Any ideas? I am thinking of calling Sprint to see if something is going on on there end.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Have you made any progress on this?
I have an EVO 4G LTE,, my wife has an EVO 3D - both stock and unrooted.
I can call anybody but her - I get a busy signal. -= maybe for the last 4 days, (Hurricane Sandy related?)
Anyone else can call her without a problem
I can call anyone else without a problem.
I can text her just fine.
On her phone, I blocked my number from calling her - when I did that, I went straight to her voicemail. When I unblocked it, back to the busy signal.
I deleted my contact from her phone and Google account - no change
I spent 20 min on phone with Sprint Tech support- we restarted both phones, reset voice services on both phones, pulled her battery - none of this did anything.
The rep told me to either hard reset her phone, or to go to a store with both phones.
So, I hard reset her phone. I logged into her google account and did nothing else.
I called her from my home phone - call went through. I called her from my EVO - call went through!!!
So, feeling cocky, I saved my number to her phone as a new contact. I called her again - BUSY SIGNAL.
I deleted myself from her contacts again - no change
I have hard reset her phone twice more tonight - both times I just got the busy signal.
Anybody else have any thoughts?
Are either of you using Google Voice?
Sent from my Nexus 7 using xda app-developers app
dante32278 said:
Are either of you using Google Voice?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Im having the same issues when I call my wife's phone. I have Google Voice. Is that the problem?
Yes, had the exact same issue on my sgs2. Thought it was sprint, but after disabling Google voice the issue was resolved. I added it back about a month later with no issues.
Sent from my SPH-L710 using xda app-developers app
Had this problem as well. Originally had evolte, sprint kept telling me it was network related. After two weeks I finally went to a corporate store and they ported my number to a different phone and called the numbers that where getting busy signals, and it worked. So they said it was my phone not the network. Sprint wanted to give me another evo, this would be my fourth evo, I decli ed and said I wanted a different phone, after much arguing sprint agreed to let me switch to the gs3. Came back two days later to pick up phone, after activating the phone I called the same numbers and STILL COULD NOT CALL THEM. Wtf. So they blamed google voice and said to try deleting it, if that did not work then call cust. Service. Deleting google voice did not work. So I called cust. Service they said after explaning what was going on cust.u Service said this was a known issue and did not know what was causing it and had no estimate when it would be fixed. She asked for the numbers that I got busy signals on and then offered a fourty dollar credit a month for four months. Wierd. Today I could call one of the numbers and it went thru. Havent checked the rest yet.
Sent from my SPH-L710 using xda premium
It is not google voice. Sprints network is the problem. They are aware of this. If you have problems call them and give them the numbers you cant call. My problem seemed to be fixed on sunday.
Sent from my SPH-L710 using xda premium
Sorry for the delayed response. I didn't see much going on with this thread for a while so I thought I was just having a isolated issue.
Turns out the issue is a common Google Voice issue atleast if you have integrated your Sprint and Google Voice number into one.
I got rid of my Google Voice integration and am now back to the "lite" version where you have your regular Sprint number and a separate Google Voice number and the problem has totally stopped.
The reason I say it's a common issue is because people are posting about this in the official Google Voice support forums.
I wish I would have checked there first because it would have saved me a lot aggravation.
Anyway, try un-integrating Google Voice and see if that helps.
Sent from my SPH-L710 using Tapatalk 2
Using Google light and separating the numbers did not work for me I even uninstalled Google Voice completely and it did not work it may be true that Google Voice is having issues as well but the current issue is a network issue at least it was for me as a previous poster said mine started working on Sunday at least I got a Samsung Galaxy 3 and a 40 dollar credit a month for 4 months out of the deal
Sent from my SPH-L710 using xda premium
I have an LG CDMA phone first 2days i received any call normally .
Yesterday when try to call it it say that number is busy?
any idea to solve it?
Hope to see xda community the biggest cellphone solutions community
Pretty much what the title says.
Every day, maybe 3-4 times, I won't be able to send or receive text messages. Text messages won't arrive until I reboot.
No error messages pop up unless I reboot.
Anyone else experiencing this? Else I might get a replacement.
Sent from my LG-LS970 using xda app-developers app
rsjc741 said:
Pretty much what the title says.
Every day, maybe 3-4 times, I won't be able to send or receive text messages. Text messages won't arrive until I reboot.
No error messages pop up unless I reboot.
Anyone else experiencing this? Else I might get a replacement.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
I don't think it's the phone, my fiance's Evo LTE has done that at least a couple times and I saw it on Saturday night, Sunday morning. I actually called Sprint to report it as I'm sure it's a network issue and as soon as I made a call, as I ended the call, the flood of texts and notifications started coming in. Please report it. The next time it happens, I plan to report it using a good phone so I can show them that nothing is hitting the affected phone. Still, with that being said I think it's a network issue rather than phone related specifically, almost like the towers are not returning a signal when the phone pings them, but the phone is not smart enough to think there's a problem.
Anyway, not sure what your home situation is, but to test it, my fiance was alerted to the fact when my brother called her to ask if I was getting any messages. She tried to call me and it went straight to voicemail. Texts never hit my phone at all....until I tried a test call which worked just fine and as soon as I ended the call, a deluge of notifications kept coming through from the night before.
Please report it. Test it if you have someone at home that can try and text or call you as well.
Hope that helps...of course if you want to swap out the phone for a replacement, then by all means
My father (works for sprint) said they're working on towers around our house, so that's the issue.
Thanks for the input
But no one in my family seems to have this issue. Not the HTC Evo 3D, Motorola Photon Q, Galaxy S3, or that indestructible military phone. So maybe it's linked to the no/low bars I get, even though I live in a 5-bar LTE network?
Sent from my LG-LS970 using xda app-developers app
I think its a network thing. Happened with my photon s2 s3 and the og
from my exp it's a network thing too...I work in the basement of a hospital and I can't get much down there
I'm having too many issues with this phone. I'm probably going to go with an GS3. Shame, the screen quality is amazing, but I can't live with 2-8 hour delayed text messages.
Signal bar is working 5% of the time.
Weird wifi settings, lack of developer support, rushed–production bugs, and other nicks just make this a 'once you know me, you'll hate me' type–deal.
Sad, I really like this phone.
Sent from my LG-LS970 using xda app-developers app
rsjc741 said:
I'm having too many issues with this phone. I'm probably going to go with an GS3. Shame, the screen quality is amazing, but I can't live with 2-8 hour delayed text messages.
Signal bar is working 5% of the time.
Weird wifi settings, lack of developer support, rushed–production bugs, and other nicks just make this a 'once you know me, you'll hate me' type–deal.
Sad, I really like this phone.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
And you're going to go with a Samsung for signal? Good luck. Samsung is the worst in signal strength.
Sent from my LG-LS970 using xda premium
If you have a Sprint Airwave as well, that could be the issue. I've had the same issue because of it.
After you come home, you have to wait until your phone picks up the signal from the Airwave, vice outside.
Or sometimes you just have to reboot your Airwave.
Just giving another possible problem.
I had a similar issue. I could not receive calls or text messages for several hours, and the only reason I noticed is because I got yelled at for not answering my phone :/ I had several people with me when I noticed the issue so I had them call me and it would sound like the phone is ringing for the caller but my phone never rang and if they sent a text I didn't get it. Outgoing calls and texts worked fine though, which is strange. After several hours I received a flood of messages and everything worked OK.
I feel your frustration with the phone's rush to production issues. The text typing issue and the issue with mobile data after being on WiFi for several hours are driving me nuts. I am holding out that this is fixed with the coming update or a developer ROM because the hardware is impressive.
ackNalej said:
If you have a Sprint Airwave as well, that could be the issue. I've had the same issue because of it.
After you come home, you have to wait until your phone picks up the signal from the Airwave, vice outside.
Or sometimes you just have to reboot your Airwave.
Just giving another possible problem.
Click to expand...
Click to collapse
+1
Just happened to me the first time. Airave Support said next time, call them and they can remotely reboot the Airave, which should release the phone after a reboot (and possibly an Update Profile). He said if it keeps happening they'll send me a newer 2.5 Airave to see if that clears the issue. Though for me outgoing calls/texts worked, it was just incoming that I couldn't get.
I don't have a Sprint Airwave.
I have a clear - 107 dBm 33 asu signal.
It's happening about twice a week now. Hopefully it's just a tower thing.
Still would like to see my signal while using Wifi though.
Sent from my LG Optimus Prime G
Does anyone know why when I try to open my T-Mobile Visual Voicemail app it just gets stuck on processing then eventually it tells me it can't connect to network? Im on stock unrooted.
SGN3 now Free
bump
SGN3
Try and do it without wifi calling make sure ur on tmobile data and wait like 5 minutes may take awhile and nake sure u have a good signal
Sent from my Note 3
I have the same issue just fc.
Sent from my SM-N900T using xda app-developers app
Bump
Sent from my SM-N900T using xda app-developers app
Same issue here. I called a tmo rep and they "added the free feature to my account" yet every time I hit next at the voicemail setup menu it sits at processing and errors out with a "no response from server". I am on T-Mobile's LTE network with full signal, so that isn't the issue.
***EDIT***
Some additional info:
-Just bought my Note 3 yesterday.
-Just switched from an iPhone 5 (It was lame) that had functioning voicemail
-I have a postpaid simple choice account.
Hopefully we can get this figured out
Hey guys. A lot of things go wrong on T-Mobile bloatware. Just get YouMail from the market. Trust me it will save you so much more time and frustration. I install it on every android I have.
Just tried youmail and got an error saying that my youmail test call has failed every time. This is weird, I'm blaming the iPhone lol
Sent from my SM-N900T using Tapatalk
Mine didn't work Since I Bought The phone. Backed up my data n restored to factory. Worked first shot. Kept getting couldn't connect to server..