How to contact Samsung - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

It's minor, but my Note 4 arrived without replacement S-Pen tips and tweezers. I'd actually like to have them tho..
Could someone suggest the best way to contact Samsung to see if they'll send me some?

Thanks

Related

[Q] sim connector broken

hi guys
i have a big problem...my nexus doesnt recognise my sim anymore.
i have opened it and i can see that one of the 3 sim connector is broken.
do you know a online shop where i can find a replacement for the sim slot ?
or do you know a workaround ?
thx
Same EXACT issue here.. are these pins really fragile or what??
Also, a quick update. I brought this to a store in NY and they said that on each of the 3 rows, that make contact with the SIM, there are 2 pins that make contact. If both are broken (like in my case), they need to replace the whole SIM port because they can't solder the lower pin as the heat will do damage. If it's only the top (longer copper looking pin), than they may be able to fix it.
I am going to get another opinion this Friday and I'll update here. Otherwise, I am seeing if Samsung UK can send me parts or give me a quote to send the phone in for service, but it might not be worth all the money and may have to sell it.
Let me know how you make out if you have any updates!
Thanks!~
Sim connector/tray part
I have the same problem with my Galaxy Nexus...not too sure if the nexus s uses the same part but I ordered from a site called tanstartrade (.ca) and the connector looks similar to what is on the Galaxy Nexus.
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
You checked "yes this is a question"
Guess where it belongs
Thread Moved
FNM
Sent from my SPH-D700 using xda premium
RussianBear said:
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
Click to expand...
Click to collapse
shipped my phone to a member's (kawgirlval69) repair store: http://hasslefreecellphonerepair.com/
will keep you guys posted
So did they fix it for you? I have a broken pin as well.
I'm curious how you are all breaking pins. I have swapped sim cards lots of times (I was testing three carriers at one point) and I was decently rough in doing so. All my sims were normal size sims. Were those of you with broken pins wedging micro sims or using adapters?
worknman said:
So did they fix it for you? I have a broken pin as well.
Click to expand...
Click to collapse
Yeah, awesome people.
ipfreelytech said:
Were those of you with broken pins wedging micro sims?
Click to expand...
Click to collapse
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Yeah go with RussianBear's suggestion and mail it to FL.
Im not affiliated with them and havent tried them but I guess they charge around $50 to fix. Locally you might find a place to fix it as well. GL in getting it fixed .
If its a google play store model, Samsung USA should fix it for you free of charge.
worknman said:
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Click to expand...
Click to collapse
Same thing here. Just got the nexus and still had the stupid micro Sim adapter from one s... Needless to say,i was pissed. The seller turned out to be a great guy though, helped me out a bit.
They did charge me about 50, but i didn't have to pay for return shipping (priority). I'll recommend this shop to anyone from now on not affiliated with them in any way, except for them doing a great repair job lol
mendezj666 said:
If its a google play store model, Samsung USA should fix it for you free of charge.
Click to expand...
Click to collapse
Do you really think they will? I sent a message to Google, who referred me to Samsung for warranty support:
(Forum won't let me post link)
On that site, it says:
If your Device is defective through no fault of your own, you have up to fourteen (14) days from the date the Device is delivered (the "Advanced Replacement Period") to contact Samsung customer care at (855) 392-6398 regarding a replacement Device under the Samsung Advanced Replacement Process.
Since this was obviously my fault, and I'm not going to lie to them and tell them it just showed up this way, I didn't even bother to call and ask.
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
worknman said:
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
Click to expand...
Click to collapse
Yup, she is actually a member on here.
Sent from my Galaxy Nexus using Tapatalk 2
About 12 days after I sent the phone in, I got a call from Crystal using my phone, saying they had fixed the phone, and apologizing profusely for the delay. After I made the Paypal payment, they sent it off the very next day. Phone arrived 2 days later... SIM card slot looks brand new, and phone works great
So I'd definitely recommend them, but I'd also check in advance if you're in a hurry, and make sure the repair person isn't on vacation or something, since there seems to be only one of her.
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
kawgirlval69 said:
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
Click to expand...
Click to collapse
yup. they're the best fixed my sim connector in mere days (with shipping included). thanks a ton, once again!

Lost my s-pen

As the title says.... I guess it grew legs and ran away. Has anyone got a replacement yet? If so, where did you get it, and how much was it?
I saw a few on Amazon from $20/$35... but they had mixed reviews.
Any help is appreciated!
:beer:
Sent from my big A $$ Galaxy Note 2.
Ask service centre.
This is impractical but they may lead you to a reliable source.
Sent from my GT-N7100
in wich country are you? i saw original samsung ones in here (lebanon) for 50$

[Q] Repair parts availability?

Hi all,
I have a Note 10.1 2014 that I bricked for good-really!-and I want to try putting a replacement mother board in. At least I assume it's the MB. Anyone know where parts might be available in the U.S.? (I can't deal with China shipping time, forget overseas at all)
Other alternative is if someone here has a damaged unit with a known good board that I could cannibalize. I'm very experienced with working on small parts, used to work in defense electronics so doing the physical replacement will go easy for me, and thanks to everyone here, I can flash the ROM, etc.
Very much appreciated if anyone can help-thanks in advance!
Rich
dorpmuller said:
Hi all,
I have a Note 10.1 2014 that I bricked for good-really!-and I want to try putting a replacement mother board in. At least I assume it's the MB. Anyone know where parts might be available in the U.S.? (I can't deal with China shipping time, forget overseas at all)
Other alternative is if someone here has a damaged unit with a known good board that I could cannibalize. I'm very experienced with working on small parts, used to work in defense electronics so doing the physical replacement will go easy for me, and thanks to everyone here, I can flash the ROM, etc.
Very much appreciated if anyone can help-thanks in advance!
Rich
Click to expand...
Click to collapse
There is a service Jtag brick repair that fixes them for about $50 here is the link to web page http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-note-10-1-2013-jtag-brick-repair/
This link is for the GT-N8013 but they fix many models. They do international shipping and there phone number is at the top of the web page.
A video of what they do.
Hey, thanks! I just emailed them-we'll see what they say. Much appreciated!
Rich
dorpmuller said:
Hey, thanks! I just emailed them-we'll see what they say. Much appreciated!
Rich
Click to expand...
Click to collapse
Keep us up to date?
Sent from my SM-P600 using XDA Premium 4 mobile app
Will do-never got an answer yet.

Spen

Guys please help me regarding buying new spen
1. Which is the compatible spen to our note 8 among note series ?
2. Which spen is with replacable tip for my note 8
Regards
There is an original Samsung replacement available. Also you can do a search on Amazon...
please help me guys
where can i buy it in india online
un official spen
will do
vimi93 said:
please help me guys
where can i buy it in india online
un official spen
will do
Click to expand...
Click to collapse
please refraint from buying unofficial spen if you plan to use it for long term. their alignment is bad, atleast on my side. i bought original spen replacement from samsung service centre.
If you have any spen in your hand it will work with your device.
but if you want to place the pen in your tablet's hole you must buy an orginal note 8 spen.

Original Charging cable loose contact

Hi All,
I bought new galaxy note 7 from sprint and the original charging cable that came inside box having loose contact. Can I return it to store and get new one or is there any fix for this?
Regards,
Prince
princedare said:
Hi All,
I bought new galaxy note 7 from sprint and the original charging cable that came inside box having loose contact. Can I return it to store and get new one or is there any fix for this?
Regards,
Prince
Click to expand...
Click to collapse
Not sure if they will. Maybe. I havent tried my cables, I did use the Orange brand, them suckers are hard to pull out
You can try to show them it's defective you may be better off contacting Samsung. I contacted them via text chat or call for my note 3 awhile ago over chargers. They ended up giving me a bunch for free due to me waiting so long ect. Just remember be nice patient and it will work out, if not hang up until you get a rep that is nice and will help you.
Sent from my SM-N930V using XDA Free mobile app

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