Motorola Connect can't sync new faces to the watch? - Moto 360

having problem syncing the new watch faces on the watch?

furiousgtz said:
having problem syncing the new watch faces on the watch?
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Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.

2crazeybolt said:
Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
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Click to collapse
Me too! I did all of that. I just got new a new replacement note 4 and it was working fine on my previous note 4 but this will not sync any faces or no moto app.

ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.

furiousgtz said:
ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
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That did the trick, thanks i'm working good now.

Reset my phone three times and no love. I can update the original stock faces but thennew faces never show up

Same thing happened to me today. I've reset my phone 3 times and resync'd many times without any luck. Any suggestions?
Edit:
Finally, I was able to fix it. My case was as follows:
I had paranoid android installed (new faces were fine). Had to restore factory settings on my phone, phone didn't want to sync after I reset my phone so I restored factory settings on my phone. I lost the new faces. Tried resetting the phone and watch multiple times and it didn't work. I went back to stock 5.0 (LRX21O) by following this guide . After restoring my phone to stock, I reset the watch one last time. Paired the phone and watch, customized one of the new faces chose minimal face on watch (still no new faces on my phone), then customized the same new face again, when trying to select another face it only showed one (simple). I chose that one, then tried to change to a new face and viola! new faces appeared.
Not sure what of everything I did was the fixing factor but wanted to share. Hope this helps.

Faced same problem. But i managed to update my 360. Try to uninstall all 3rd party app on ur phone, uninstall motoconnect and android wear. Last step is factory reset ur moto360
Then install motoconnect, install android wear ( do not install any 3rd party app at this stage), go to android wear setting and resync available app. Just make sure your phone screen is on about 10 minutes or so, moto360 will reboot after that.
All new faces and moto body apps will show up eventually - i tried this 3 times.
Hope this may help

Motorola 360 new watch faces not showing up on watch
I had the same problem, new watch faces would show in connect app (particularly the My Design one) and I could customize them but the new ones would never show up as an available watch face option on the 360. It may be related to replacing your phone as the new watch faces worked fine with my Old Note 4 then I had to replace it (because it had a problem) so when I got my replacement Note 4 and reconnected my watch it would never give me the option for the new watch faces even after I "reset" the Moto 360 numerous times. Interestingly for some people the new watch face options don't even show up in their Motorola Connect App on their phone, I think it may be related to their phone OS version. I have a coworker with a Note 3 and the new watch faces are not a option even though his motorola connect app is up to date.
Here is what I did to fix my 360:
- uninstall all apps on your phone related to your watch (Motorola Connect, Android Wear, 3rd party, etc.)
- Reset your 360 back to factory. (not just a restart)
- Wait for watch to prompt to install Wear on phone.
- install wear on phone, it will remember your old watch, pick the menu option to forget that watch though so it acts like this is the first time you are setting up a watch.
- Go through the watch pair and setup routine with the wear app till you get to the main wear screen that shows the watch connected and what your voice actions are.
- Go through the training setup on your watch (swipe, swipe....) till it's to it's Normal screen with your notifications.
- Install Motorola Connect app on your phone, go through the setup and wait till it says "connected" to your watch
- Set your phone and your 360 down and don't touch either for 15 minutes (no new apps, settings, etc)
- Your new watch faces should now be on your 360.
- re install the rest of your wear junk.

Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.

DQEight said:
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.
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Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.

supercluver said:
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.
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I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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Thanks, worked PERFECTLY!
Sent from my Nexus 6 using Tapatalk

cocchiararo said:
I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update
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Click to collapse
They DO know that 6.0 is about to be released right? Ugh. Guess I'll stop trying to get this to work on my Nexus 6.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...

santiagodm said:
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...
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if you are on 6.0, then you have to wait for an update from motorola.

cocchiararo said:
if you are on 6.0, then you have to wait for an update from motorola.
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ok, Thanks cocchiararo, just have to wait

I don't have the option to change the charging colors. Swiping down on the watch face does nothing, and there isn't an option for it in Motorola Connect. I'm running the latest Moto 360 software on the watch, and my phone is running OS 5.1.

Related

No date show?

Has anyone had an issue where you can't get watch faces to display the date? I mark "show date" in the moto connect app and it shows where it should be but nothing on the watch itself.
Also my watch doesn't load certain watch faces... Again they show up in the moto connect app but I cant find them on the watch itself. Example, I make adjustments to the "Dials II" watch face and save it. On the watch it says I update the "minimal watch face" and dials II is not an option.
Are any of these known problems and/or does anyone know a fix for them? I could use some help here. Let me know if you need additional info....
And I need a bump for some help.
Yep. I'm having the same issue after the update. No solution as of yet.
Kraizk said:
Has anyone had an issue where you can't get watch faces to display the date? I mark "show date" in the moto connect app and it shows where it should be but nothing on the watch itself.
Also my watch doesn't load certain watch faces... Again they show up in the moto connect app but I cant find them on the watch itself. Example, I make adjustments to the "Dials II" watch face and save it. On the watch it says I update the "minimal watch face" and dials II is not an option.
Are any of these known problems and/or does anyone know a fix for them? I could use some help here. Let me know if you need additional info....
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1. Unpair and RESET Moto 360 (do not turn back on until step 4).
2. Remove Moto360 pairing from phone.
3. Uninstall Android Wear and Motorola Connect, reboot device.
4. Reinstall Android Wear and setup Moto360.
5. Reinstall Motorola connect.
5a. Curse under your breath that you had to do this AGAIN.
Done.
Dusty Rhodes said:
1. Unpair and RESET Moto 360 (do not turn back on until step 4).
2. Remove Moto360 pairing from phone.
3. Uninstall Android Wear and Motorola Connect, reboot device.
4. Reinstall Android Wear and setup Moto360.
5. Reinstall Motorola connect.
5a. Curse under your breath that you had to do this AGAIN.
Done.
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Thanks for the help. I swear I did this like 8 or 9 times... Finally got it though.
didn't work for me... Software update did
Just got brand new moto360 from Costco. I'm on a nexus 6 stock. Watch wouldn't show date even though I customized it on moto connect and it showed a date in there. Tried the above steps and didn't work for me...
I had checked for a system update on the watch right after I set it up, and it said it was up to date. After following the instructions above with no success, out of options, I checked for updates on the watch again. Lo and behold it started downloading an update. It took about 5-10 minutes and I got a card saying it was ready to update. Of course now the battery's already down to 63% and update requires 80%+... Another 20 minutes on the charger before I could update. Update took about 15 minutes. Now everything is magically working...
Have to say, not the greatest experience so far...

[Q] Recovering Watch Faces after Watch reset

I have had to reset my Moto 360 and repair it with my Samsung Galaxy S6. When I go into the Android Wear app, I am noticing several of my watch faces are missing. Some of them do eventually reappear. I know the watch faces are still on my phone because when I try to reinstall them, they show already installed. Is there a way to get the Android Wear application to refresh the watch faces that are on the phone? This seems like a stupid bug since it seems the watch needs to be reset every so often and I always seem to have this problem. I can't believe I have to remove and reinstall all the faces especially since I do not remember all the ones I bought without going through a long history of my app purchases.
I've had this happen a few times and this time I was digging around in the settings of the Android Wear app.
Tap the cog in the top right corner>Select your watch name>Tap Resync Apps.
See if that works for you. My watch synced everything except the faces and that fixed it for me.
Not working for me with Quick pic. Nexus 6.
Same message as photos stopped.
Give it time after a reset or new/replacement watch. If it's on your phone it will eventually appear on the watch. Last time I reset it, it took approximately 2 hours to get back to normal.

Notifications not showing

Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
nijom said:
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
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Click to collapse
Happens with ever ROM I've tried
stevoh84 said:
Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
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Click to collapse
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
jschill31 said:
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
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Click to collapse
stevoh84 said:
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
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After 4 Android Wear updates they finally fixed the connection issue. I sent them several bug reports and I swear they didn't even look at them.
Cherrs
Nexus 6
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
Ramer said:
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
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For anyone who runs across this at some point, I solved the problem (at least for me). I unistalled Light Manager and now I'm getting all notifications.
Arrrgh mine has started doing this again! It had been fine for a few weeks. Seriously needs sorting out
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
aayushjoshi said:
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
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Still isn't resolved for me sadly and restarting the phone doesn't work. I'm just flashing a new ROM to see if that helps. My watch has randomly been saying Google Play Services isn't installed on the phone when it is. Strange happenings here!
I have exactly the same problem! Saying Google play services are not installed, no whatsapp or text notifications until I get an email then they mysteriously appear. also if I toggle notification to priority and back they appear. doing my head in
You need to restart the phone and the watch, not just the phone.
Also can try removing your phone from your watch's bluetooth pair list then also "forget" the watch in your phone's bluetooth menu, then re-pair the two. Should work no problem after that.
I find this only happens if i stray away too far from either device or one of them gets restarted for some reason.. but yeah, restarting both the phone and the watch, removing the phone and watch from both bluetooth lists, and then re pairing, has fixed it every time for me. No having to factory reset the watch or reflash rom or anything drastic like that.
Now if you're phone is always in your pocket/purse which is on you all the time and the watch is on your wrist too and it just drops connection randomly... then i'd say something is messed up with your watch or phone.

Android 6.0 issues

Ever since I installed Marshmallow on my phone I don't get notifications on my watch. They both say they're connected and my notifications are turned on in the wear app and in sound and notifications in my phone settings. Even when I try to push a fake notification it doesn't work. My watch is running 5.1.1 and my wear app is 1.3.0.2166028. I also have gotten a message on my watch saying there is no Google play installed on my phone but it is. If anybody can help I would appreciate it.
i had an issue at first with mine. what i did was uninstall android wear and unpair with the phone. then, wipe the watch. do a full factory reset. (charge it above 80 percent or itll complain on first boot) then after you get the watch to the screen of pairing install android wear and pair. after this wait for everything to finish. remember the watch does everything over bluetooth at this point so give it some time to sync.
after that it should work. you can test it then inside the app. took me a couple of resets to get my watch working perfectly.

no notifications but watch is connected

Since the latest Android Wear update a few days ago, my watch appears connected to my Honor 7, but I don't receive notifications anymore.
I can change the watchface from the phone, i can find the phone from the watch, so there is communication.
If I disconnect the watch, delete android wear from the phone, restart and do a new connect with the watch, it works again, i receive all notifications again. Until, I shut down the watch or restart the phone, then nothing again.
Resyncing apps via Android Wear on the phone does not help. Any clues?
Honor 7 with MM6.01 (b371) and M1D63M on watch.
fritsprive said:
Since the latest Android Wear update a few days ago, my watch appears connected to my Honor 7, but I don't receive notifications anymore.
I can change the watchface from the phone, i can find the phone from the watch, so there is communication.
If I disconnect the watch, delete android wear from the phone, restart and do a new connect with the watch, it works again, i receive all notifications again. Until, I shut down the watch or restart the phone, then nothing again.
Resyncing apps via Android Wear on the phone does not help. Any clues?
Honor 7 with MM6.01 (b371) and M1D63M on watch.
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Click to collapse
Interestingly I am experiencing the exact same at the moment.. Oddly enough it worked just fine yesterday, but not two days ago or today...
Thanks for replying, now at least I know this is not just me.
I am also having the same problem. I need to disconnect and reconnect several times in a day to get notifications. I thought the latest update was just security fix but i think it has messed up the core functionality as well.
for me, even the watch face cannot be changed from phone.
Funny I ignored this thread until it happened to me just today
Sent from my E6653 using Tapatalk
i'm going crazy....same issue happened to me!!! i'm looking forward to find a solution ASAP!!!
Same is happening to me. I've tried all of the above as well but no success keeping the notifications from disappearing.
Interestingly though, I also have an app installed called Feel the Wear which lets you set different vibrations on the watch for different types of notifications. I only use one custom vibration for hangouts. Whenever I get a hangouts message, I still get the custom vibration on the watch but the message itself doesn't hit the watch.
Sent from my Nexus 6 using XDA Free mobile app
Well, apparently this is becoming an issue. I don't think Sony is to blame, because it started just after the latest Android Wear update, my watch was working perfectly before that. Anywhere I can download a previous version? Then I will install that version and don't allow it to update for now until Google has fixed the issue........
Just this morning I received an update OTA on my watch to version M1D63X, but unfortunately no changes to the notification problem........
Just connected again with my z1 compact, works well, everything fine with the notifications. Therefore it must be something to do with the honor 7 or with mm6, because my z1 compact runs on lp5.1
Same on my watch + Xperia Z3 Compact. There must be some problems with Android Wear app, many of my friends have the same problem. Notifications work after reconnecting but not for a very long time.
Also incoming mails are notified a couple of times in a row for some time, f.e. I get banggood offers mail which is notified on the phone and on the watch, then in the next 5 minutes there goes another notification about the same mail, and again, and again... until I dismiss that notification. Drives me crazy so I just immediately swipe e-mail notification when it arrives (I don't want to block the app).
Hoping for a quick fix...
Every time this problem occurs I simply restart the watch and phone at the same time. Fixed the problem every time. Restarting the watch alone does not help.
Also can confirm that the watch indeed is connected to the phone, no notifications go through to the watch. Had a song successfully identified by Shazam on the watch while the problem was present...
After yesterday upgrade my OnePlus X to android 6.0.1 - Sony SW3 stops receiving notifications. There is info at android wear app, that synchronization was shut down and i have to restart phone to resolve that problem. After restart it works for some time and then the same problem. I think that some program is shutting down by android but i dont know where i can find it, and what it is. Anybody? App that sends notifications to watch?
Same with me. I only get the notification by the app Feel the Wear and having custom vibrations on Gmail, Whatsap and Facebook. But no notification on the watch itself. Also since the last 2 updates.
Since flashing a Nougat rom on my Nexus 6, I have been receiving all notifications on the watch. It's only been a few days but so far so good. Still not a fix for anyone stuck on MM but try flashing Nougat on your phone if you have the option.
Edit: I flashed a couple of different Nougat roms which requires two separate factory resets of the watch. not sure if that had anything to do with notifications coming through.

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