Help! My phone is freezing / locking up and rebooting several times a day now!
I successfully did the stock AT&T Jellybean update this week when it became available via Kies.
I had no issues with the initial upgrade…it seemed to go smooth.
After a day…or a few hours….I can’t remember…I did start noticing a few issues with Touch Wiz closing or freezing and some other apps misbehaving. I can’t even remember what exactly the issues were.
I was also having some other quirky issues with the phone on stock ICS before the JB update…so I have been meaning to do a factory reset and reinstall everything.
So with the phone being even more flakey with JB I went ahead and did a factory reset with my new JB setup.
After a few hours setting up the phone with all my apps, settings, etc I noticed two issues. Swiftkey would not remain selected as my default keyboard and AT&T Voicemail viewer would not retain any of my account settings after a reboot.
After some Googling I learned that this is a know issue with JB 4.1.1 for many apps…they don’t quite install properly and something happens during shutdown that causes the settings to be lost. The only work around seemed to be:
Root Phone
Install apps
Backup with Titanium or other backup program
Uninstall apps
Restore apps – then they somehow install properly and work
I did this…first time rooting the phone….and the root and work around worked perfectly first time.
But after continuing to install apps and tweak my phone the real problems have now begun.
The phone is completely freezing at random times…in any app or in the TW launcher. It seems to just sit there frozen until I hold down the power key long enough to force a reboot or take out the battery.
There are no force closes or other error messages and I have found no other pattern to the freezes.
So now the phone is almost totally useless. It may work for a few hours…or just a few minutes before locking up. Worse…I have no way to know this has happened if the phone is in my pocket.
I did another full factory reset using the Recovery Mode and reinstalled everything again and am having the same issues.
I fear the root somehow corrupted my phone or one of my apps is totally incompatible with JB but I have to many (~70) it will be very hard to tell which one.
The other issue I am having is the battery is draining in just 4-5 hours even with light use.
Coincidentally….4G LTE was just turned on in my area this week so that would be a factor in both the battery drain and maybe even the lockups. I have a Microcell at home…wondering if 4G LTE and my Microcell are not behaving.
There are just too many variables with a new ROM (JB), fresh rooting of the phone plus recovery app installed, plus 70+ apps, plus new 4G LTE, plus my Microcell.
I don’t know what to try next to get the phone stable or to get the battery use reasonable.
Please post any and all suggestions….
One thing I’d like to clear up or eliminate is the root issue…is there any way that is the cause of my phone’s current problems?
What a mess of a week! Instead of the total awesomeness of JB, 4G LTE, and the fresh experience of using a rooted phone...all happening for me in the same week...I get a total headache and useless phone. Sure hope I can dig my way out of this.
Thanks for reading my long post!
I'd say to flash stock rooted official jellybean from here http://forum.xda-developers.com/showthread.php?t=1968625 i'd then do a Hard Factory reset *2767*3855# then you can install apps that are compatible with jb but not the app data and see how the phone is. also, for signal issues, try using a different modem located herehttp://forum.xda-developers.com/showthread.php?t=1831898
wujiku said:
I'd say to flash stock rooted official jellybean from here http://forum.xda-developers.com/showthread.php?t=1968625 i'd then do a Hard Factory reset *2767*3855# then you can install apps that are compatible with jb but not the app data and see how the phone is. also, for signal issues, try using a different modem located herehttp://forum.xda-developers.com/showthread.php?t=1831898
Click to expand...
Click to collapse
Thanks for the ideas....had not heard of the "Hard Factory reset *2767*3855#"....how is that different from a factory restet initiated from winthing Android or from the recovery program?
Also - is there any quick / easy way to know which of my apps are supposed to be compatible with JB?
Sure will be a pain to reconfigure everything again.
Should I be safe installing my apps via Titanium backup restores? (as long as I don't restore data)
Also - what about restoring my IMs and call logs from Kies? Is that safe?
Boomer6345 said:
Thanks for the ideas....had not heard of the "Hard Factory reset *2767*3855#"....how is that different from a factory restet initiated from winthing Android or from the recovery program?
Also - is there any quick / easy way to know which of my apps are supposed to be compatible with JB?
Sure will be a pain to reconfigure everything again.
Should I be safe installing my apps via Titanium backup restores? (as long as I don't restore data)
Also - what about restoring my IMs and call logs from Kies? Is that safe?
Click to expand...
Click to collapse
Do you happen to have juice defender? I had the same problem, and noticed it only happened when I was on battery. I uninstalled that and it stopped rebooting.
stbtigerr said:
Do you happen to have juice defender? I had the same problem, and noticed it only happened when I was on battery. I uninstalled that and it stopped rebooting.
Click to expand...
Click to collapse
Nope....juice defender...
And my phone doesn't really seem to be rebooting....just freezing up. I have to force it to reboot by holding down the power button for 10 seconds.
About to try a fresh factory ROM install (pre-rooted) and a hard factory reset.
Then I'll add my apps back very slowly to see....
What a pain in the you know what!
wujiku said:
I'd say to flash stock rooted official jellybean from here http://forum.xda-developers.com/showthread.php?t=1968625 i'd then do a Hard Factory reset *2767*3855# then you can install apps that are compatible with jb but not the app data and see how the phone is. also, for signal issues, try using a different modem located herehttp://forum.xda-developers.com/showthread.php?t=1831898
Click to expand...
Click to collapse
Well...I did all that...and no luck. Still freezing up.
I could not actually do the exact *2767*3855# reset...the phone would not respond to that command. So I used CWM to format the SDCard and also did a factory reset there.
Reinstalled my apps carefully and without data restore...boom....phone is locking up all the time again after maybe 12 hours of good operation.
Either this build of JB is not working on my phone or it somehow got fubar'ed during that first upgrade.
My plan now is to restore to factory ICS un-rooted....reset the flash counter if possible....and return the phone under warranty if possible.
Any recommendations for this?
Got replacement phone - still freezing up!
Boomer6345 said:
Well...I did all that...and no luck. Still freezing up.
I could not actually do the exact *2767*3855# reset...the phone would not respond to that command. So I used CWM to format the SDCard and also did a factory reset there.
Reinstalled my apps carefully and without data restore...boom....phone is locking up all the time again after maybe 12 hours of good operation.
Either this build of JB is not working on my phone or it somehow got fubar'ed during that first upgrade.
My plan now is to restore to factory ICS un-rooted....reset the flash counter if possible....and return the phone under warranty if possible.
Any recommendations for this?
Click to expand...
Click to collapse
HELP!!!! Please!!!!!
I did a warranty RMA and got a new (refurbed) phone from AT&T. I set it up with stock ICS and it seemed to work fine. I installed CWM without rooting via ODIN and did a Nandroid backup. I then used CWM to load TWRP recovery and did a backup with that.
Then I loaded the stock JB room with root. Tweaked the phone and app settings a little and things seemed to be fine for 1/2 a day. I reinstalled TWRP since the ROM flash replaced it with stock recovery. Things still seemed fine.
So...with JB rooted and seeming to work fine....I booted into Recovery (TWRP) and did a fresh Nandroid backup since the phone was finally all configured and working (apparently).
Well after rebooting from the backup...the phone is acting all crazy again. It seemed to crash my home WiFi network....had to reboot my router. Now the phone freezes or locks up any time I disable WiFi or change WiFi settings.
I am just cursed with the GS3!
Two separate phones with stock AT&T JB with root...one running CWM Touch and the new one running TWRP and both lock up or freeze all the time.
Should I give up and try custom ROMs? Give up on rooting?
I want TouchWiz for SBeam and some of the Samsung apps that I like better than stock...would rather just stay stock with Root.
What can I do to get this phone stabilized with root and JB???
Just did another test...
If I leave my house and walk a couple hundred yards away...as soon as the phone finally loses the WiFi signal and disconnects it locks up.
Seems like all my issues (with first phone maybe too) are tied to WiFi.
Is no one else having WiFi issues with JB? Could it be tied to rooting somehow? For instance...maybe the stock rooted ROM has different modem or WiFi drivers...or different kernel than the actual stock JB ROM I first used via Kies update?
Boomer6345 said:
Just did another test...
If I leave my house and walk a couple hundred yards away...as soon as the phone finally loses the WiFi signal and disconnects it locks up.
Seems like all my issues (with first phone maybe too) are tied to WiFi.
Is no one else having WiFi issues with JB? Could it be tied to rooting somehow? For instance...maybe the stock rooted ROM has different modem or WiFi drivers...or different kernel than the actual stock JB ROM I first used via Kies update?
Click to expand...
Click to collapse
I've got the KIES JB Update, & rooted. I am not experiencing any of the issues your having. It might be helpful if you could post a list of apps & widgets that you have installed, If you have frozen or removed stock files.
It sounds like you may be experiencing some app conflict issues.
MasterDecker said:
I've got the KIES JB Update, & rooted. I am not experiencing any of the issues your having. It might be helpful if you could post a list of apps & widgets that you have installed, If you have frozen or removed stock files.
It sounds like you may be experiencing some app conflict issues.
Click to expand...
Click to collapse
I have not frozen any apps or done anything I would consider advanced or risky....
I tried running with what I thought would be just "safe" apps....no luck. I've got most all of my apps installed and did a Titanium Backup so here is a dump of all the user apps backed up:
Code:
cgeo.geocaching-20121219-204517.tar.gz
com.amazon.kindle-20121219-204309.tar.gz
com.amazon.mp3-20121219-204326.tar.gz
com.amazon.mShop.android-20121219-204301.tar.gz
com.anddoes.launcher-20121219-205011.tar.gz
com.anddoes.launcher.pro-20121219-205016.tar.gz
com.android.chrome-20121219-204524.tar.gz
com.ap.advml-20121219-204732.tar.gz
com.apksoftware.compass-20121219-204539.tar.gz
com.ArtInGames.AirAttackHD-20121219-204225.tar.gz
com.asksven.betterbatterystats-20121219-204516.tar.gz
com.att.android.uverse-20121219-204944.tar.gz
com.att.mobile.android.vvm-20121219-204953.tar.gz
com.att.um.androidvmv-20121219-204448.tar.gz
com.aws.android-20121219-204954.tar.gz
com.careerbuilder.SugarDrone-20121219-204718.tar.gz
com.devuni.flashlight-20121219-204654.tar.gz
com.dominospizza-20121219-204542.tar.gz
com.duduapps.craigslistfree-20121219-204542.tar.gz
com.ea.tetrisfree_na-20121219-204932.tar.gz
com.ebay.mobile-20121219-204552.tar.gz
com.espn.score_center-20121219-204826.tar.gz
com.evernote-20121219-204602.tar.gz
com.facebook.katana-20121219-204621.tar.gz
com.gamestar.pianoperfect-20121219-204756.tar.gz
com.google.android.stardroid-20121219-204659.tar.gz
com.greatclips.android-20121219-204659.tar.gz
com.imangi.templerun-20121219-204915.tar.gz
com.imdb.mobile-20121219-204702.tar.gz
com.instagram.android-20121219-204708.tar.gz
com.jawbone.companion-20121219-204719.tar.gz
com.joeykrim.rootcheck-20121219-204826.tar.gz
com.july.cbssports.activity-20121219-204649.tar.gz
com.kb.Carrom3D-20121219-204804.tar.gz
com.keramidas.TitaniumBackupPro-20121219-205010.tar.gz
com.lastpass.lpandroid-20121219-204723.tar.gz
com.maxmpz.audioplayer-20121219-204808.tar.gz
com.maxmpz.audioplayer.unlock-20121219-204825.tar.gz
com.meijer.rx.android-20121219-204730.tar.gz
com.melodis.midomiMusicIdentifier.freemium-20121219-204849.tar.gz
com.metago.astro-20121219-204444.tar.gz
com.mxtech.videoplayer.ad-20121219-204733.tar.gz
com.netflix.mediaclient-20121219-204744.tar.gz
com.outfit7.talkingtom-20121219-204911.tar.gz
com.pandora.android-20121219-204752.tar.gz
com.photox.touchwhiz-20121219-204212.tar.gz
com.q2e.unitedfcu5017android.ufcu.uwnmobile-20121219-204953.tar.gz
com.rovio.angrybirds-20121219-204333.tar.gz
com.rovio.angrybirdsspace.ads-20121219-204352.tar.gz
com.rovio.angrybirdsstarwarshd.premium.iap-20121219-204414.tar.gz
com.rovio.BadPiggiesHD-20121219-204449.tar.gz
com.s0up.goomanager-20121219-205017.tar.gz
com.shazam.android-20121219-204827.tar.gz
com.shotzoom.golfshot-20121219-204655.tar.gz
com.skype.raider-20121219-204832.tar.gz
com.smugmug.android-20121219-204847.tar.gz
com.spotify.mobile.android.ui-20121219-204855.tar.gz
com.thewolverine.app-20121219-204944.tar.gz
com.touchtype.swiftkey-20121219-204859.tar.gz
com.trimble.allsportle-20121219-204258.tar.gz
com.vp.alarmClockPlusDock-20121219-204255.tar.gz
com.weather.Weather-20121219-204938.tar.gz
com.yelp.android-20121219-204959.tar.gz
com.yum.pizzahut-20121219-204759.tar.gz
de.heimlich.gut.solitaire.hd-20121219-204847.tar.gz
eu.chainfire.triangleaway-20121219-204224.tar.gz
jackpal.androidterm-20121219-204224.tar.gz
la.droid.qr-20121219-204813.tar.gz
net.androgames.level-20121219-204515.tar.gz
net.zedge.android-20121219-205008.tar.gz
nl.rogro.GScriptLite-20121219-204702.tar.gz
org.wikipedia-20121219-204958.tar.gz
Having the exact same problems as you. Please help. I'm also considering giving the phone back at Best Buy and having them give me a new one with ICS and leaving ICS on there. My steps are very simple. I had the stock ICS ROM from AT&T and I used Kies to upgrade to stock JB. That's it, nothing else, no rooting, nothing.
I am seeing exactly the same behavior, when wifi switches to 4G or even sometimes when bluetooth comes on, etc I will see the lockup and hang. Have to hold down power button to restart. But I don't think this is completely the issue, because even if I turn off wifi, bluetooth and only leave on 4G, then I still will see random reboots, but a lot lot less frequent. Also, I have always had 4G and I see the battery only lasting 4-6 hrs, so I think this is normal with 4G. I saw this even with ICS.
I have not done any factory reset or anything - I would assume if you use the Kies s/w to update and it leaves your files and apps on there, then it should just work. But I will try the factory reset once I backup my contacts, etc.
I'm a little shocked that people are having this problem with a newly released ROM.
abhansali said:
Having the exact same problems as you. Please help. I'm also considering giving the phone back at Best Buy and having them give me a new one with ICS and leaving ICS on there. My steps are very simple. I had the stock ICS ROM from AT&T and I used Kies to upgrade to stock JB. That's it, nothing else, no rooting, nothing.
I am seeing exactly the same behavior, when wifi switches to 4G or even sometimes when bluetooth comes on, etc I will see the lockup and hang. Have to hold down power button to restart. But I don't think this is completely the issue, because even if I turn off wifi, bluetooth and only leave on 4G, then I still will see random reboots, but a lot lot less frequent. Also, I have always had 4G and I see the battery only lasting 4-6 hrs, so I think this is normal with 4G. I saw this even with ICS.
I have not done any factory reset or anything - I would assume if you use the Kies s/w to update and it leaves your files and apps on there, then it should just work. But I will try the factory reset once I backup my contacts, etc.
I'm a little shocked that people are having this problem with a newly released ROM.
Click to expand...
Click to collapse
After several re-flashes to stock JB with root and still more freezing with WiFi, etc....I gave up and loaded a custom ROM this morning.
I'm running BlackJelly...and after about 8 hours it seems be be running great so far. It is TW JB-based...and having very few issues with it. Battery is poor but it takes a few days of charging and use I guess to get the battery / phone / ROM calibrated. AT&T Visual Voicemail is not working and the phone shows H instead of 4G LTE...but I'm sure I can fix those issues by searching through the hundreds of thread pages on that ROM is this forum.
Give it a try before you switch to ICS or trade in the phone. You can always flash back to stock un-rooted and use Triangle Away to reset flash counter.
Good luck!
Still stuck with crashing phone!
Boomer6345 said:
After several re-flashes to stock JB with root and still more freezing with WiFi, etc....I gave up and loaded a custom ROM this morning.
I'm running BlackJelly...and after about 8 hours it seems be be running great so far. It is TW JB-based...and having very few issues with it. Battery is poor but it takes a few days of charging and use I guess to get the battery / phone / ROM calibrated. AT&T Visual Voicemail is not working and the phone shows H instead of 4G LTE...but I'm sure I can fix those issues by searching through the hundreds of thread pages on that ROM is this forum.
Give it a try before you switch to ICS or trade in the phone. You can always flash back to stock un-rooted and use Triangle Away to reset flash counter.
Good luck!
Click to expand...
Click to collapse
Well...after over a week of trying it out....BlackJelly did not help me. Still had freezes / lock-ups.
I can't tell if the phone is re-booting itself or just re-launching the Launcher (I us Nova but tried stock and Apex too). The phone appears to re-boot on it's own but the up-time under status would not reset...making it seem like not a re-boot but a launcher reload or something. Pretty much same issues as with stock JB.
So I gave up and tried CM10.1 nightlies....and wow....crashing all the time now. Whereas stock JB and BlackJelly seemed to crash when I left my home or left any WiFi network or even just when I disabled WiFi while connected....CM10.1 crashes all the time while at home seemingly at random. I can get 5 hours of great use...then have it crash 5 times in an hour. Seems to crash a lot in the settings menus.
This is with my second (replacement) phone. I am just cursed!
How do I effectively use a LogCat app or something to find out what apps or services or whatever are crashing my phone? Help!
Read through this whole thread and no where did you ever mention clearing your cache. Clear your system cache/davlik cache and reboot.
cjranucci said:
Read through this whole thread and no where did you ever mention clearing your cache. Clear your system cache/davlik cache and reboot.
Click to expand...
Click to collapse
Sorry...should have mentioned that. I've cleared the system and davlik cache many times...before and after flashing. I've done full system wipes / resets, formatted my SD card...everything I can think of.
I either have a rouge app that I seem to install right away after clean flashes....or a rouge Wifi router in my house that messes up my phone even when I leave and use other networks...or a rouge ATT&T microcell that does the same....or a rogue LTE area in West Michigan....
Or a second bad phone sent from AT&T. But no form of JB seems to work for me no matter what. Guess I could run a clean install with no apps for several days...and then add in an app a day for the next 2+ months until I find the bad app...if that is even the case.
So bummed with this mess!
My phone freeze after rotation on landscape only with JB. all kind roms of JB stock, cyanogen,, aokp.
makamobile said:
My phone freeze after rotation on landscape only with JB. all kind roms of JB stock, cyanogen,, aokp.
Click to expand...
Click to collapse
Interesting....that might be what I was experiencing....but I never thought that was it....did not notice that cause/effect.
I gave up and went back to stock / rooted ICS / TW...version LH9. Loaded it yesterday and have had 24 hours of great use...no issues.
I miss JB and Google Now...but at least my phone works!
I'm not sure for stock JB but on other ROMs, you could try changing your governor and scheduler.
BWolf56 said:
I'm not sure for stock JB but on other ROMs, you could try changing your governor and scheduler.
Click to expand...
Click to collapse
When on CM10.1 I tried bumping the minimum CPU speed to 484 and 5xx (can't remember the actual numbers)....and the maximum CPU speed to to 14xx and 13xx (again, can't remember)....and this did not help.
Not sure if that is what you meant tho.
Anyway...I gave up and went back to rooted stock ICS (LH9) and the phone is working great. I've given up on JB for now. I will wait for a new major JB release from Samsung before I try again.
copy paste from gs3 verizon forum
Q: The phone keeps freezing when I go into landscape mode.
A: This has been covered many times in the thread, but to reiterate: If you are using the AOSP lockscreen you must disable "Ripple Effect" in Settings -> Lock Screen -> Lock Screen Options
I had liquid smooth installed on this phone with cwm before and it crashed and I managed to set my phone back to the newest version but it had no keyboard and it crashed randomly and the bootloader sometimes wouldn't work properly.
Now I finally used kies to recover my phone to stock tmobile rom but the bootloader will sometimes crash during and my phone dies about 15 times a day and sometimes it's when I'm trying to open an application and other times it's simply at lockscreen or in my pocket. What can I do to fix?
Please do a factory reset. After that, observe for few days until you can make sure the issue is not repeating. Do Not Restore any apps or backups.
If it does repeat, Re-Flash Stock firmware using Kies.
Perseus71 said:
Please do a factory reset. After that, observe for few days until you can make sure the issue is not repeating. Do Not Restore any apps or backups.
If it does repeat, Re-Flash Stock firmware using Kies.
Click to expand...
Click to collapse
I tried the factory reset as well as dalvik cache wipe and within a couple hours without installing anything it was still crashing already. After a day I tried reinstalling using kies and it had less frequent crashes but they kept getting more and more frequent so now it is bad once again.
Even the bootloading screen crashes half the time after 6 or so seconds.
At first I thought maybe it's my power button that is a little funky because sometimes I press it and it double presses instead and then lightly tapping it can bring up the option to turn off phone, but I've seen my phone crash just from opening the messaging app and so I'm convinced it's some other issue.
Any other advice? I was thinking of install a custom rom from a 4.2 version of android just because 4.3 seems to be failing with both roms I've tried
Check if your power button is really flasky. Could be hardware issue based on what you have described.
Hi everyone. I have a sporadic problem with my vanilla note 3 from t mobile. Its a totally random occurrence but sometimes it will freeze(loose all input functionality) sometimes it will just stay black screen(no input taking) and usually (not always) it will reboot itself after this happens(sometimes a battery pull is required). Is this a memory leak issue? Thanks for any help. Sometimes it will run fine for a week or 2 and then all the sudden it will start acting up.
Was it rooted? I had a similar issue before mine was rooted, some of the system load programs that I didn't use would start up and then grab all resources. ..
Mine was doing the same thing while rooted with towelroot. Even after I unrooted it was doing the same thing. I didn't try a factory reset, but T-Mobile is sending me a replacement phone.
JimSmith94 said:
Mine was doing the same thing while rooted with towelroot. Even after I unrooted it was doing the same thing. I didn't try a factory reset, but T-Mobile is sending me a replacement phone.
Click to expand...
Click to collapse
no it was never rooted and I cant get the bloatware off if its not rooted right?
same problem
im running dompop 3.5. about to install .4. but i have not been able to add any lockscreen except swipe. when i try another it unmounts my external sd card. if i reboot my phone it will reboot until it gets ready to stop doing it. some times it loads and says something about system ui not loading and asks me if i want to wait or push ok. freezes and reboots when it wants to. goes blank. i have factory reset it, fised permissions, and re flashed updates and rom clean and dirty. still does it. someone please help. phone is only a year and some months old. also my nandroid backups wont work. they are not all partitons or they just plain fail.
craigo198 said:
Hi everyone. I have a sporadic problem with my vanilla note 3 from t mobile. Its a totally random occurrence but sometimes it will freeze(loose all input functionality) sometimes it will just stay black screen(no input taking) and usually (not always) it will reboot itself after this happens(sometimes a battery pull is required). Is this a memory leak issue? Thanks for any help. Sometimes it will run fine for a week or 2 and then all the sudden it will start acting up.
Click to expand...
Click to collapse
If it was my phone I would do cache wipe first, if still no go then full factory reset and I would then reinstall most important programs first.
Restarting phone every few days is not a bad idea on it's own and BTW when was the last time you cleaned garbage from it?
Hello,
It seems that my G925T has some problems with soft reboots. I don't know exactly what the problem might be, maybe you can help me troubleshot.
So I have followed up all the things a normal user might do like:
soft reset, hard reset, odin stock rom flashing, smart switch disaster recovery, disabling certain apps, going to safe mode, cleaning cache, resetting cache and dalvik, but nothing. Flashing a different custom rom, custom kernel but still problem remains.
Even after following up with all these steps, my phone still reboots unexpectedly while I use it and even i don't use it. An average is that my phone gets these unexpected reboots like everyday. Maybe 3 time a day, or maybe next day. It seems like soft reboot.
For an some addition information my phone is IMEI repair, but everything is fine, i can get updates as i am currently on the official stock ROM.
Currently I am on latest update DOJC.
What do you think it might be the problem ?
Has soft reboots to do with IMEI repair ?
Is there anyway i can troubleshot this ?
Hi everyone,
Looking for a solution to my stock, unrooted M8. Carrier - EE.
Android 6.0/Sense 7.0. Software 6.12.61.4
Have had the phone nearly two years so undertook a factory reset to clear it out. Initiated factory reset through settings in the normal UI.
Factory reset completed. Got the welcome screen etc. However, no nav bar, no status bar (with clock, battery at top), and no notification pull-down. Black screen (no default wallpaper), but all standard apps present.
Attempted factory reset again from bootloader. This time, as soon as it booted to the home screen, I got the error com.android.systemui has stopped unexpectedly. Regardless of whether I pressed "send" or "don't send" error report to HTC, the error message disappears and it begins to flash between a black screen and the default sense 7.0 wallpaper - but no sign of apps, icons, etc. The power button is responsive and displays the power off/restart options.
Reset a third time from stock recovery menu. Same result. Have also tried clearing cache, etc.
Weirdly, it optimises what I take to be a number of default apps each time during the factory reset - don't know if that's normal or not.
I'm assuming that my copy of the OS in the recovery partition has got buggered up somehow. But I'm new to this whole flashing/rooting business and most of the guides I've found seem to presuppose that I'm trying to get back to stock from having rooted my phone and installed something else, and I don't really understand them.
So -
1. any ideas about what's happened/how to fix it? I've spoken with HTC but they want me to send it in. 2-3 weeks!
2. assuming that I just need to reinstall a clean version of the software, how do I go about doing that? How do I know what the right version is, and where do I get it? Can I reinstall it without rooting the phone and installing a custom bootloader?
I did have a hunt through previous threads. The closest I found was this one http://forum.xda-developers.com/htc-one-m8/help/ui-htc-one-m8-t3024485 but it still leaves me uncertain about how to find the right software and actually install it.
Thanks very much in advance.
Michael
Okay, solved - somehow.
Formatted and removed SD card, just in case. Factory reset again, no joy.
Then also removed sim card, and factory reset again from stock recovery. This time performed cache wipe immediately before factory reset - whereas before I'd wiped cache, restarted, confirmed error still present, then factory reset as a second step.
Systemui and nav/status/pull-down bars all present as normal this time.
I find it hard to believe that the presence of the sim card could have made a difference, so I assume that the cache wipe and then immediate restart did the job.
Anyway, resolved now. Happy days.