service lost every so often - Amazon Fire Phone

hey all,
I have att on my fire phone , and every now then(atleast once a day) I lose service. It would say searching on the signal bar and it never finds it lol. I would have to restart the phone and then it reverts back to normal. is anyone else having this issue?

I'm guessing it's the fact that LTE has lower signal quality than 3G and
once you force the phone to 3G (once per reboot) it will never disconnect.
LTE is used only for data, when you make calls it will switch to 3G anyways,
so call your phone while it's in LTE and you should notice signal improve ...
To switch do this:
Same as dialing *#*#4636#*#* but this is easier to use:
play.google.com /store/apps/details?id=diewland.testing.phone
Go under Phone Info, then select 3G auto I believe, 4th down from top.
Also, contact Amazon support (right from help on your phone) if the above fixes it.
Tell them you want settings for disabling LTE added to the phone,- I did that and they
said they've submitted to developers, but I guess it's best if more people request this ...

Related

anyone else hearing interference during calls?

Hi. I have the volume bug and not sure if this is related but i've noticed that I can hear interference during voice calls very faintly in the background. I'm on Vodafone and have only noticed this at home where I only get 2g coverage. I have WiFi on but dont know if thay makes a difference.
Anyone else hearing anything during calls? It's the classic cellular noises a bit like the built in radiation ringtone.
If you use wifi at home for data connection you could try the following thing.
2G gives trouble as you know...
In the phone application type *#*#4636#*#* touch phone information, set it to WCDMA only and see what happens and if it gets better with calls, maybe you lose the complete data connection and you have to put it back on where it was, I disconnects de the radio for a couple of seconds when it reconnects to the provider )
This forces not to use 2G networks, so there is no interference of this source.
Maybe it helps? it's just a thought
GrandPuba2000 said:
If you use wifi at home for data connection you could try the following thing.
2G gives trouble as you know...
In the phone application type *#*#4636#*#* touch phone information, set it to WCDMA only and see what happens and if it gets better with calls, maybe you lose the complete data connection and you have to put it back on where it was, I disconnects de the radio for a couple of seconds when it reconnects to the provider )
This forces not to use 2G networks, so there is no interference of this source.
Maybe it helps? it's just a thought
Click to expand...
Click to collapse
This will not fix anything especially as he specifically stated that he only gets 2G coverage at home
also, as I have already pointed out in another thread, that option does not stay persistent (at least in my experience)
oscillik said:
For all those people who are saying that you can force the phone into 3G only mode - I have some news for you -
It doesn't stick.
Try it yourself.
1. Go to the phone application
2. Hit *#*#4636#*#*
3. Select Phone Information
4. Scroll down until you find Set preferred network type
5. Change it to WDCDMA only (or indeed anything other than GSM/CDMA Auto PRL)
6. Now reboot your phone
It doesn't stay persistent.
Click to expand...
Click to collapse
But you don't make phonecalls over 2G are you, if you're on 900Mhz provider this will use gsm signal to make calls isn't it?
GrandPuba2000 said:
But you don't make phonecalls over 2G are you, if you're on 900Mhz provider this will use gsm signal to make calls isn't it?
Click to expand...
Click to collapse
you are incorrect - if your phone is in 2G mode (either due to forcing it into 2G mode via the settings option, or by being in a non-3G coverage area) all communications are done over 2G. This includes SMS, cellular calls, and mobile data access.
Ok, did not know this, and wanted to know.
Is this the case everywhere or a standard in mobile communications technology?
So no chance that GSM signal is stil there and works if you don't get 2G data connection?
Did not see my GSM signal drop out when 2G was available.
GrandPuba2000 said:
Ok, did not know this, and wanted to know.
Is this the case everywhere or a standard in mobile communications technology?
So no chance that GSM signal is stil there and works if you don't get 2G data connection?
Did not see my GSM signal drop out when 2G was available.
Click to expand...
Click to collapse
If you can only receive 2G connection in your coverage area, you will not be able to make calls over 3G.
Hey so has anyone else noticed this issue? As I mentioned, it's very very faint - as in you have to be in an otherwise silent room to notice. And it occurs when I have 3G too i've noticed today.
Some more detail:
The noise doesn't start as soon as the phone connects - usually a few seconds afterwards and it actually continues for a couple of seconds after i've hung up (which I've noticed if I put the phone straight back up to my ear).
Would someone else mind doing a test call in a very quiet place and letting me know?
Hi guys sorry to bump this but quite concerned that it's only my phone this is happening to. If someone wouldn't mind just listening carefully during a call (maybe to your voicemail to avoid the weirdness!) in a quiet room to let me know if they can hear interference that would be great.
So this problem frustrated me so much that I got the phone exchanged. Guess what though - same problem.
Surely someone else has noticed this - if you're in a quiet place it's both pretty loud and very distracting.
As I originally explained - after a few seconds of any call, I get a very short mute (we're talking microseconds) followed by the kind of background buzzing noise you get when you put a phone near a speaker.
Could it be down to a faulty batch?

Radio sleeping possibly?

So periodically my phone is active and working... all of a sudden i have full strength in bars but I can not transmit a call, recieve a call or use data and anyone calling will automatically goto voicemail. I'm beyond mind boggled what in the world is happening.
Im using wind mobile as my phone carrier and using UKID as the baseband.
Would appreciate any help or support.
same thing is happening to my phone.
I can not transmit a call, recieve a call (some times)
Im using 2.3.6 official rom.
Anyone know anything about
it was once happened to me as well. That was because of poor reception area. What I did was to manually search and select the network provider instead of automatic selection, this pretty much solved my issue in that area. Give it a go and share your result. Also restart your phone once before doing this.
Very odd.
Tried the above and still facing the same issue.
Pulled battery and sim card to be safe for a minute. turn on phone and went and did manual search. will have running service for about 5 minutes or so and the poof... doesnt exist.
rakhan01 said:
it was once happened to me as well. That was because of poor reception area. What I did was to manually search and select the network provider instead of automatic selection, this pretty much solved my issue in that area. Give it a go and share your result. Also restart your phone once before doing this.
Click to expand...
Click to collapse
I have middle signal strength -89dbm

Why data connection lost and why reboot fixed it?

Hi,
Using GNex, stock JB 4.11, Wind Mobile Canada, $40 plan, unlimited data & Canada wide.
Please excuse in advance for the novice questions. I am not yet familiar with Wind Mobile. The customer support is too long and submitting a question to their website required around 5 days to get an answer which is generally irrelevant in my short experience. Hope some expert users here can share some of your knowledge.
Last week, suddenly during a phone conversation, the phone became totally disconnected voice & data. The next morning, the situation didn't improve, so I rebooted the phone (power off / on). Then the phone could connect to voice, but no data (gray icon instead of blue). I stayed with no data for 3 days. During that time, I tried a few reboots, changing various network settings (APN, Network Operators, Data roaming, etc.). None of that worked, then I made another reboot and suddenly everything is back to normal (no roaming and data OK).
Q1. Signal strength variation: what is the cause that makes a signal vary? For the same location, sometimes signal changes from 3 bars to 1 within a few minutes.
Q2. What caused a network to black out temporarily? That's what I got last week during the entire night. The reception icon is a black outline triangle (no voice, no data). I purposely disabled roaming, I admit a network could have some issues, but I have hard time to admit that a disruption could last 12 hours. May be the issue is my phone? It was not rebooted since 7 days.
Q3. How often should I reboot the phone? By reboot, I mean power off/on. I hope this is the correct term. Is it possible that a frequent reboot help the phone to be more responsive? I tend to think so because all the network issues I got were magically fixed by reboot.
Q4. Why would a reboot fix a data connection issue? In my case, a few reboots on day 1 didn't fix. Many network settings changes didn't reconnect data. Then finally another reboot on day 3 fixed data connection.
Thanks in advance for any help.
Welcome to the Nexus and its crap radio. Try turning off 4G, once I did that I never lost signal again. With 4G on I get disconnected from the network randomly throughout the day
SirVilhelm said:
Welcome to the Nexus and its crap radio. Try turning off 4G, once I did that I never lost signal again. With 4G on I get disconnected from the network randomly throughout the day
Click to expand...
Click to collapse
How to turn off 4G? Wind Mobile operates on AWS network 1700/2100 MHz (UMTS band 4), and HSPA+ for data. I believe it is not 4G. On the phone Network Settings, there is only an option "Use only 2G Network" which is not a good option for me. If I enabled "Use only 2G Network" the phone shuts off data and changes to roaming mode.
just set ur nexus on airplane mode for a second..
then disable the airplane mode instantly..
u ll gain ur net working widout reboot... )
dinglic mass
ronakmachhi said:
just set ur nexus on airplane mode for a second..
then disable the airplane mode instantly..
u ll gain ur net working widout reboot... )
Click to expand...
Click to collapse
Oh wow, that's a cool tips.
I hope someone can answers my other questions, I like to understand the "how things works" side.
2LoT said:
Q1. Signal strength variation: what is the cause that makes a signal vary? For the same location, sometimes signal changes from 3 bars to 1 within a few minutes.
Any number of influences. A microwave, air ionization, temperature, humidity, output from the tower not consistant, and plus just the variations of the phone. Going by bars is a bad way to gauge anyways, it could have only dropped signal for a split second but it doesnt update the bars frequently so it would appear to be low signal longer than it could have actually been. Your phone works by line of sight, picture a tight wire from your phone to the tower, anything that crosses in that line reduces signal.
Q2. What caused a network to black out temporarily? That's what I got last week during the entire night. The reception icon is a black outline triangle (no voice, no data). I purposely disabled roaming, I admit a network could have some issues, but I have hard time to admit that a disruption could last 12 hours. May be the issue is my phone? It was not rebooted since 7 days.
That actually is hard to answer, you would need to contact your provider to see if they have a log of an outage at that time before going into whether it was the phone or not.
Q3. How often should I reboot the phone? By reboot, I mean power off/on. I hope this is the correct term. Is it possible that a frequent reboot help the phone to be more responsive? I tend to think so because all the network issues I got were magically fixed by reboot.
Never unless things act funny. A reboot is usually healthy for operating systems (i know many do not). I personally don't intentionally reboot mine, it usually happens because I'm screwing with clock speeds
Q4. Why would a reboot fix a data connection issue? In my case, a few reboots on day 1 didn't fix. Many network settings changes didn't reconnect data. Then finally another reboot on day 3 fixed data connection.
Like any software there are chance of a 'glitch' where the modem and the driver have issues communicating. Toggling airplane mode off and then back on re-initializes this and in most cases fixes the communication problem. Rebooting will have the same effect. I would only worry if you are needing to do this often.
Click to expand...
Click to collapse
Hope this helps a little.
I would also contact your provider. They may have an issue with the tower you are connecting to.
Perfectly understood, appreciated very much your detailed answers. Can you please clarify below?
Darunion said:
Any number of influences. A microwave, air ionization, temperature, humidity, output from the tower not consistant, and plus just the variations of the phone. Going by bars is a bad way to gauge anyways, it could have only dropped signal for a split second but it doesnt update the bars frequently so it would appear to be low signal longer than it could have actually been. Your phone works by line of sight, picture a tight wire from your phone to the tower, anything that crosses in that line reduces signal.
Click to expand...
Click to collapse
Makes sense. Indeed, when I said "For the same location, sometimes signal changes from 3 bars to 1 within a few minutes". Actually, I mean a room and I was walking/moving so may be the orientation of the phone explained why the reception was inconstant.
Regarding your answer above output from the tower not consistant. Is it possible that the tower reduces its signal strength when the number of users increases? Similar to users sharing a finite band width?
Yes, even orientation of the phone can have an affect, depends how the antenna is set up inside the phone, i havent seen it so i have no answer for that.
ya, as you move around you could have been what blocked the direct sight of the tower, signal passes through nonmetal objects but each time it does, it loses strength depending what it passes through
@OP I also have the same problem, I am also with Wind and had to do force reboot to make it reboot.
Sent from my Galaxy Nexus using xda app-developers app
Flash the UGLC1 radio to your nexus. I'm with Wind as well and that radio gets me good service!

[Q] Slow/buggy/poor data connection and reception

I was originally a Verizon user so I'm not used to this kind of weak connection.
I had my phone replaced already due to another issue a few weeks ago
so I don't want to get another replacement because of this. it is really annoying!
Instead I will ask here and see if anyone could help !
**This has nothing to do with WiFi (because WiFi works great!)**
**And nothing to do with calls because call quality and connection showed no problems**
**Not exactly sure this problem started, just started getting annoyed with it recently**
\- What my phone is doing (when I'm at home) -/
1. Slow transition from WiFi connection
- When I turn Wifi off, I don't get an immediate data reception. Instead it takes about 10 seconds and then I barely start to get 3g..... not lte .... (It's not like this in every place)
2. Not much LTE
- It happens really rarely, most of the time at home the connection is on 3g
3. Lose data connection even while in use
- It's just sometimes unstable. When I'm browsing the web (while in 3g) it would sometimes go down to no bars at all and lose internet connectivity, then the 3g and I have to wait again until it comes back.
- Data roaming automatically turns on saying that I lost connection -_-
4. 3g is sometimes really unresponsive
- Just like when it is when turning off Wifi
- 3g would stay idle for sometime, even when I open apps that require internet
- Sometimes the 3g just disappears and decides not to comeback for a while
5. Bars up and down (drains battery?)
- I see this too often, like in every hour. While in 3g, the bars get suddenly full, then in an instant it drops to 1, then to 2. Then sometimes to no bars at all.
* in LTE it never gets like this, just constantly 1 bar
6. Maybe it's where I live?
- Possibly, but it's quite an urban and Sprint should have no problem covering this area in my opinion
- Verizon wasn't like this (although not perfect)
7. This is annoying
-Because it is draining the battery -_-
-Because my sister's iPhone 6 performs better (always has 2~3 bars) & my brother's S6 (though relatively weaker than her's) does not seem to lose connection compared mine at home (We're all Sprint users)
\- What I've done to confront this problem -/
1) Called Sprint, but didn't help at all. They told me to just take it to the store and have them take a look -__- Agent hardly knew anything...
2) Flashed Stock ROM and hard reset the phone (so annoying since you have to set things up again)
3) Made sure I set mobile data Network Mode to 'AUTOMATIC'
4) Made sure I have the latest Software version and have the PRL and Profile updated
But still no result at this point.
***Could this be a hardware issue? Or a software issue that is fixable?***
Can anyone give me some advice on how to fix this?
I mean it's just that the data reception is too weak an unreliable to think this is okay.
Right now my phone is pretty empty, barely any apps because of the reset.
I really don't want to believe it's due to a faulty hardware!
P.S. Possibly symptom?
The first day I got this phone as a replacement out of the store, I was unable to connect to the internet using data, even though calling was working.
What it was doing was, constantly switching from 3g - lte - inactive 3g - nothing - 3g - so on in a 20 second cycle.
By the end of that day towards midnight it was connecting to the internet.
Welcome to Sprint -_____- my GF has 4G LTE on Verizon where I live and I don't even have 3G, I roam on Verizon actually lol. Sprint literally has ZERO coverage while Verizon has LTE.. It's just Sprint dude lol.

My LG G4 changes to 1x data when screen off, I have to toggle airplane mode to get 4G

So very often, say 80% of the time, when I grab my phone from off my desk in my SOHO I notice when the screen comes on the phone is in 1x data speed. 100% of the time I can get it back to 4G just by toggling Airplane Mode. If I do not toggle Airplane Mode, sometimes it kicks out of 1x back to 4G and sometimes it does not. If it does, it can take minutes to do so on it's own.
Anyone else with this issue? I have the leather back and got it the day it was released.
Lock-N-Load said:
So very often, say 80% of the time, when I grab my phone from off my desk in my SOHO I notice when the screen comes on the phone is in 1x data speed. 100% of the time I can get it back to 4G just by toggling Airplane Mode. If I do not toggle Airplane Mode, sometimes it kicks out of 1x back to 4G and sometimes it does not. If it does, it can take minutes to do so on it's own.
Anyone else with this issue? I have the leather back and got it the day it was released.
Click to expand...
Click to collapse
Are you in a poor signal area? Sometimes when i leave my work (large office building) i lose signal in the elevator and it takes a minute or two to get 4G back. Otherwise I'd try a factory reset. That usually takes care of pesky bugs like this one.
I had a similar problem where I coudn't get 4g during phone calls . I activated this http://www.verizonwireless.com/wcms/consumer/advanced-calling.html and it seemed to fix it. It's free.
Advanced Calling 1.0 was/is on from day 1.
As much as I would love to blame VZW - I started to come to a conclusion & realization that it was more likely the aluminium bumper I was using.
sarmmeth said:
I had a similar problem where I coudn't get 4g during phone calls . I activated this http://www.verizonwireless.com/wcms/consumer/advanced-calling.html and it seemed to fix it. It's free.
Click to expand...
Click to collapse
The problem with HD voice is it can drop calls. Since Verizon does not allow the device to switch to 3G when using HD voice. If your call begins on 4G and you move to a 3G area, the call will drop.
raidflex said:
The problem with HD voice is it can drop calls. Since Verizon does not allow the device to switch to 3G when using HD voice. If your call begins on 4G and you move to a 3G area, the call will drop.
Click to expand...
Click to collapse
Good info.. but that was/is not my issue.
Did you try changing from Global to CDMA/LTE
in settings --> more --> mobile networks --> system select
I was getting 1 x signal when making a call. adding advance calling 1.0 and switch to lte/cdma fixed it.
i wonder how many 100's of people will have this issue without knowing about it and ultimately blame verizon or lg for it....
---------- Post added at 08:57 PM ---------- Previous post was at 08:57 PM ----------
Did you try changing from Global to CDMA/LTE
in settings --> more --> mobile networks --> system select
I was getting 1 x signal when making a call. adding advance calling 1.0 and switch to lte/cdma fixed it.
i wonder how many 100's of people will have this issue without knowing about it and ultimately blame verizon or lg for it....
I had the same problem also, I fixed it by going to > settings ->wireless settings > more, >mobile networks. You have to make sure the System select is set to Home instead of automatic. I haven't had my 4g drop down to 1x ever since then.

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