Call issues on AT&T - HTC Desire Eye

Hey - I've had 2 different Desire Eyes and they both have had incoming call issues. I didn't get a call all weekend into my phone, but I got lot of people saying they tried calling 2 or 3 times and got nothing. Anyone else having this issue?

I don't have any issues with my Desire. Have you tried putting your SIM in a different device for a little while to see if the issue persists? It could be your provider.

ShadowCodeGaming said:
I don't have any issues with my Desire. Have you tried putting your SIM in a different device for a little while to see if the issue persists? It could be your provider.
Click to expand...
Click to collapse
I haven't tried that, though I have tried multiple sim cards from my current provider and the backup Nokia 521 I was using while the warrenty was being processed worked perfectly (well, the calls did... It has Windows 10 on it, so the rest was a bit glitchy, haha).
Anything else you can think of that I should try? I could get AT&T to unlock the phone (since I purchased it off contract) and try another carrier, but I'm not too interested in setting up another service just to test to see if it's the phone.

mstrblueskys said:
I haven't tried that, though I have tried multiple sim cards from my current provider and the backup Nokia 521 I was using while the warrenty was being processed worked perfectly (well, the calls did... It has Windows 10 on it, so the rest was a bit glitchy, haha).
Anything else you can think of that I should try? I could get AT&T to unlock the phone (since I purchased it off contract) and try another carrier, but I'm not too interested in setting up another service just to test to see if it's the phone.
Click to expand...
Click to collapse
I do have exactly the same issue. I can make calls but cannot receive them. I've tried with both Skydragon v.2 and v.3 with stock kernel and with custom one v.004. I'm still investigating but so far not luck! Thanks.

Hey mstrblueskys, I had the same issue and after going to a long troubleshooting process with an AT&T representative, we figured out the issue. Hd voice service was causing this so they disabled it in my account and now I can receive calls without issues. How it helps you.
Thanks.
mstrblueskys said:
Hey - I've had 2 different Desire Eyes and they both have had incoming call issues. I didn't get a call all weekend into my phone, but I got lot of people saying they tried calling 2 or 3 times and got nothing. Anyone else having this issue?
Click to expand...
Click to collapse

sammor20 said:
Hey mstrblueskys, I had the same issue and after going to a long troubleshooting process with an AT&T representative, we figured out the issue. Hd voice service was causing this so they disabled it in my account and now I can receive calls without issues. How it helps you.
Thanks.
Click to expand...
Click to collapse
I just talked to them too. Turned off HD voice and bam - perfect.

Turning off HD Voice?
mstrblueskys said:
I just talked to them too. Turned off HD voice and bam - perfect.
Click to expand...
Click to collapse
I'm rooted with Skydragon 3.0, and having the same issue. Could you talk me through which menus you navigated through to get to HD Voice-off? Thanks in advance!!

redbullmed said:
I'm rooted with Skydragon 3.0, and having the same issue. Could you talk me through which menus you navigated through to get to HD Voice-off? Thanks in advance!!
Click to expand...
Click to collapse
You have to call in. That's the only option.

I was having receiving call issue after installing stock Sense 7 Marshmallow. Problem solved after HD voice is disabled.

Related

Your authentication code could not be verified

I'm not sure if this is the right forum for this, but I'm having problems with my Evo running CM7. I can't send any text messages (they fail every time) and when I try and make a phone call, a voice comes up saying "Your authentication code could not be verified." I flashed over to the Fresh rom and updated my PRL and profile and rebooted the phone and still, get the exact same message. I'm not roaming because it's happening in my current town.
Does anyone have the slightest idea on what could fix this?
Thanks!
You should give Sprint a call on this one. Sounds like something on their end.
I've been having the same issues in Houston. Seems like a Sprint problem.
Sent from my PC36100 using XDA Premium App
Having the same issue here in San Diego... I get net access, but nothing else. My buddies phone is working fine.
Flash back to a Sense ROM, call Sprint, and have them refresh your device in the system.
Sunsparc said:
Flash back to a Sense ROM, call Sprint, and have them refresh your device in the system.
Click to expand...
Click to collapse
Yep, this worked. First rep I talked to was totally clueless as to what to do, the second was helpful and resolved the issue.
heyimrick said:
Yep, this worked. First rep I talked to was totally clueless as to what to do, the second was helpful and resolved the issue.
Click to expand...
Click to collapse
Happens all the time, lol. If I know they can do it and they won't/can't, I usually just call back.

[BUG]&[FIX] Can not Add Call or Create Conference call, or put call on Hold on T989

[BUG]&[FIX] Can not Add Call or Create Conference call, or put call on Hold on T989
Hello,
I am unable to make 2 calls at the same time or a conference call. Everytime I try this I get android.acore.phone force closed. I have tried with Roman's kernel and stock rooted rom and with beastmnod 2.1. I want to find out if this is a software issue or issue with my device.
Can anyone try this and post results? Thanks,
install the Telus based kernel
Tmo based kernels seems to require that annoying ID App from Tmo before it lets you do it.
basically they are trying to sell you another "feature"
AllGamer said:
install the Telus based kernel
Tmo based kernels seems to require that annoying ID App from Tmo before it lets you do it.
basically they are trying to sell you another "feature"
Click to expand...
Click to collapse
That is strange, because I'm using the stock kernel with Phantom ROM and I'm able to do conference calls.
my information is based of 3 guys that has been complaining about dropped calls when trying to do 3 way or putting another caller on hold
all 3 of those topics suggest it's that Tmo ID application, so take it with a grain of salt, it might or might not be correct
personally i have no problem with 2 callers, but i've not yet tried conferencing calling
i'm on Juggernaut 2
in that case the work around is to install a widget
i'll suggest Widgetsoid 2 from Market https://market.android.com/details?id=com.jim2
AllGamer said:
install the Telus based kernel
Tmo based kernels seems to require that annoying ID App from Tmo before it lets you do it.
basically they are trying to sell you another "feature"
Click to expand...
Click to collapse
Thanks AllGamer, I just tried Telus kernel but still no luck
parusia said:
That is strange, because I'm using the stock kernel with Phantom ROM and I'm able to do conference calls.
Click to expand...
Click to collapse
Thanks, I tried this as well, still force close
So should I assume my phone is defective then?
Try to restore/re-install T-Mobile Name ID and check.
THANK YOU GUYS, it is the damn Tmobile Namecaller bloat.
VICosPhi said:
THANK YOU GUYS, it is the damn Tmobile Namecaller bloat.
Click to expand...
Click to collapse
woah! so now we got 4 people that confirmed the same thing...
it's it only affecting people using Tmo SIM cards?
because it works for me, without that Tmo broadware name ID app
It would be strange if it has to do something with the SIM. But yes, i'm using TMO SIM and that too the new one which came in the box.
AllGamer said:
woah! so now we got 4 people that confirmed the same thing...
it's it only affecting people using Tmo SIM cards?
because it works for me, without that Tmo broadware name ID app
Click to expand...
Click to collapse
Good point. Hmm I could test it without Tmo sim but the other ATT sim I have is only for data and does not have any minutes. Also, I got my phone for full retail but that does not seem to make any difference. AllGamer do you have yours SIM unlocked? (Must be since you are using a different SIM I assume).
thanks.
VICosPhi said:
Good point. Hmm I could test it without Tmo sim but the other ATT sim I have is only for data and does not have any minutes. Also, I got my phone for full retail but that does not seem to make any difference. AllGamer do you have yours SIM unlocked? (Must be since you are using a different SIM I assume).
thanks.
Click to expand...
Click to collapse
definitely LoL I wouldnt be able to use it if it was not SIM umlocked
Sent from my SGH-T989 using xda premium
AllGamer said:
definitely LoL I wouldnt be able to use it if it was not SIM umlocked
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
True! Unless you are on Simple Mobile (Defending my stupidity lol)
i had a dropped call when i was on the phone with someone and tried to switch over to another call...when it happened, i had a couple of people call my phone and i tried it again...i tested it like 3 times..it works..i can switch between calls and merge them..maybe the first time was just an isolated incident for me
AllGamer said:
woah! so now we got 4 people that confirmed the same thing...
it's it only affecting people using Tmo SIM cards?
because it works for me, without that Tmo broadware name ID app
Click to expand...
Click to collapse
i told you long time ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
Dropped calls in conferance calling? After installing roms/root? Solution here!!!
download the attached below is the name id.apk for t-mobile.....
INSTALL IT ON YOUR GS2 AND PROBLEM SOLVED!
This will solve the problem for people having issues with drop calls in a conference call/ 2 CALLS/SWAPING CALLS etc.....
Confirmed!!! This is the solution!!!
What if I'm not a T-Mobile customer? Will it make any difference? Because T-Mobile Name ID is just going to check back with T-Mobile and find out I'm not their customer and do nothing afterwards, right?
513263337 said:
What if I'm not a T-Mobile customer? Will it make any difference? Because T-Mobile Name ID is just going to check back with T-Mobile and find out I'm not their customer and do nothing afterwards, right?
Click to expand...
Click to collapse
it seems to only affect people on Tmobile
i'm on Wind and i'm not having issues
where is that file supposed to be stored? under normal apps? or is it a system app? i have had the problem once..i just want to check if i already have it installed as to avoid it happening again
---------- Post added at 06:42 PM ---------- Previous post was at 06:31 PM ----------
i just installed it, i guess i didnt have it as it didnt prompt me about overwriting or replacing it...i just opened it and it said "tmobile name id is unable to contact the server" does that mean its not working?
nevermind..i got it to connect...its a paid service? lol...do i really need to have this on my phone to ensure that call waiting and 3 way calling works? this is stupid
so i installed it, rebooted..i just got a call from my friend...it listed his location and #...so im guessing its the app kicking in? its actually pretty cool..i dont recall it giving me that information before i installed the app...i never agreed to paying the $3/mo fee...how is it still working?
Actually don't have that issue t-mobile puts it under change services as t-mobile name id free trial I told them to remove that because I don't want to be charged for something I don't use.
Sent from my SGH-T989 using xda premium
joselarajan87 said:
download the attached below is the name id.apk for t-mobile.....
INSTALL IT ON YOUR GS2 AND PROBLEM SOLVED!
This will solve the problem for people having issues with drop calls in a conference call/ 2 CALLS/SWAPING CALLS etc.....
Confirmed!!! This is the solution!!!
Click to expand...
Click to collapse
What is the actual name of the NameId apk? I know it is on here for download, but the named download is not the original naming. I am trying to pull from stock backup so I can drop into system folder to test a couple of other issues. As for the 3way/merge issue. Without the name id app, I get some failures, and some successes.
Anyway, if someone know the actual name of the app I would appreciate it.

Cant hear incoming phone calls, HELP

Got a Note 2 sent right to me after tmo dropped them, and its been working perfect til the last few days. When i get s call i cant hear anything thru the earpiece. until i call them back then its fine. has anyone else had this problem? I have searched on xda and google it and cant seem to find anyone else having this same problem. Im gonna go to tmo and see what they say but i really dont want to hassle with getting a new phone.
Can anyone shed some light on this for me?
Tmobile dropped what? I dont understand what you mean....
Sent from my SGH-T889 using Tapatalk 2
I meant i called tmo to get a not3 2 the day they dropped them on the market, the day they released them.
I just went to tmo and talked to them and they said they have had many people come in the store with the same complaint and that its a network /tower issue and they are working on it.
im in the DFW area BTW
ksnexusone said:
I meant i called tmo to get a not3 2 the day they dropped them on the market, the day they released them.
I just went to tmo and talked to them and they said they have had many people come in the store with the same complaint and that its a network /tower issue and they are working on it.
im in the DFW area BTW
Click to expand...
Click to collapse
Are you using wifi calling? There's been known issues with people not being heard either from caller to receiver or receiver to caller.
NO sir, I tried switching on and off wifi calling and airplane mode. pullled battery, and master reset. Tmo said it was a network issue.
So no one is having problems not hearing the caller on a incoming call????
ksnexusone said:
NO sir, I tried switching on and off wifi calling and airplane mode. pullled battery, and master reset. Tmo said it was a network issue.
So no one is having problems not hearing the caller on a incoming call????
Click to expand...
Click to collapse
I also have the same problem, i can hear music on my phone but i hav a problem hearing on call, this is the only post on google which i found related to this problem, please help me
sent by my AWP #unzoom

No Forwarding of Calls

I have gone thru 2 sim cards, 2 SM-N910A with similar results.
In settings, call, additional settings, it comes up with Network or SIM card error. AT&T has replaced two sim card, one a micro sim, one a nano sim with adapter.
From the keypad, **21*808551999# the error message as attach
The AT&T associate spent an hour with the advanced tech support to no avail.
I have a Nexus 6 and I can access all the above function, so my account is provisioned properly and I'm post paid
Did you ever find a solution? I'm having the same problem.
It's something to do with the phone, as you seem to be aware of, I had a customer come in who wanted to forward his note 4 to his gear s, the same issue happened, from what I can gather it seems to just be an issue with the call app itself, a fix I read but never go to try was taking a sim card from a known working phone that has call forwarding on and inserting it into the unworking phone.
Try stopping the phone app and clear all data. I got a new sim card and then did that and my call forwarding worked. YMMV
I have the same problem. I called tech support today and the lady I talked to didn't even know that the gear app could auto forward you calls. She said she would set it up for me on her end. Not what I wanted. I want this 2 high end devices to perform the way they are suppose to before att got there hands on it.
So what I did was, I pulled out my Note 3. Updated to latest FireKat Rom and problem solved.
My note 4 and gear s worked perfectly when I first got them. THEN WE GOT AN UPDATE--------THE ONLY UPDATE.
That's when I first started having this problem.
Not only do we not have root, but now it isn't doing the cool things it should. I'm sorry for the long winded ***** but I shouldn't have to wait for the chance of a possible maybe sometime in the future if everything goes right update that may or may not correct this problem and could possibly inject more issues. I'm sure someone will correct me if I'm wrong.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
thanitos said:
It's something to do with the phone, as you seem to be aware of, I had a customer come in who wanted to forward his note 4 to his gear s, the same issue happened, from what I can gather it seems to just be an issue with the call app itself, a fix I read but never go to try was taking a sim card from a known working phone that has call forwarding on and inserting it into the unworking phone.
Click to expand...
Click to collapse
jrtireman said:
I have the same problem. I called tech support today and the lady I talked to didn't even know that the gear app could auto forward you calls. She said she would set it up for me on her end. Not what I wanted. I want this 2 high end devices to perform the way they are suppose to before att got there hands on it.
So what I did was, I pulled out my Note 3. Updated to latest FireKat Rom and problem solved.
My note 4 and gear s worked perfectly when I first got them. THEN WE GOT AN UPDATE--------THE ONLY UPDATE.
That's when I first started having this problem.
Not only do we not have root, but now it isn't doing the cool things it should. I'm sorry for the long winded ***** but I shouldn't have to wait for the chance of a possible maybe sometime in the future if everything goes right update that may or may not correct this problem and could possibly inject more issues. I'm sure someone will correct me if I'm wrong.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
I came across this post:
This is a problem with AT&T. I'm running 4.4.4 Android on a new Note 4 and discovered that Google Voice wouldn't run on the phone. I suspect the issue is tied to AT&T's implementation of their Visual Voicemail.
After spending a few calls with AT&T Tech Support, I was able to get my Google Voice to work by using the Call Forwarding Settings of "Forward When Busy", "Forward When Unavailable", and "Forward When Unreachable" to be set to my Google Voice number. The problem is that the Note 4 has the bug you mention. It's not possible for the user to access the settings on the phone without getting the "Network or SIM card error" message.
AT&T Tech Support can manually configure these settings, but this will only help if you don't change the settings often because a call to AT&T is required. I'm hoping they fix this bug in the Lollipop build.
Be careful when calling AT&T Tech Support, the first two times I called, the Tech Support Agent had no idea that this type of Call Forwarding Settings were configurable.
For the 3rd try at calling them, I got someone more knowledgeable who first reset my voicemail to "Basic Voicemail". This is done in the AT&T system, not on the individual phone. Once that had been done, I then had to "activate" the Basic Voicemail by configuring my box. As soon as that was done, the AT&T rep was able to go into the AT&T system and manually configure the three Call Forwarding options that I wanted.
It was a huge pain to go through, especially because all I wanted to do was use Google Voice which has worked on AT&T Samsung phones going back to my first Galaxy SII.
My phone still shows the "Network or SIM card Error" whenever I try to access the Call Forwarding Settings, but at least I was able to get the Call Forwarding configured for my Google Voice to work again.
I don't know if this info helps you out, but I wanted to pass it along.
Went back to AT&T yesterday, this time armed with my Nexus 6. Got a nano sim. Nexus 6 call forwarding function work. Working sim into Note 4. same crap happens.
I just check again this morning, and my Note 3 is working flawlessly. Gear app autofowards my calls as it should and advanced call settings does not show error message. I believe it's a problem with the Note 4 not able to register it's self with the network. If I use another phone it registers fine, call forwarding work as does tethering hot spot. If I try my Note 4 neither wants to work. When I call att they can fix my tethering hot spot but can't fix forwarding. My Note 3 just works by its self without having to do anything such as clear app data or anything with I have tried along with phone reset multiple times. I'm going to use my Note 3 for a while.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Used my Note 3 all day today. Everything worked flawlessly. Got home and started my tethering hotspot and no problems. I'm thinking that I'm getting tired of my Note 4. My Note 3 running Firekat is just as fast. The only thing is the camera and the screen is so good. I wish my Note 4 was as, we'll I'll stop there. Thinking about trading Note 4 in for the iPhone 6 plus. I'll still have my Note 3 that everything works perfectly on. I get bored and like to be able to switch up the experience so if I have android, Note 3 would be note 4 but, and the hated ios witch just works and that can be jailbroken with a lot more help because they are all the same device and dose not have individually locked boot loaders. ????? What to do???
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
jrtireman said:
Used my Note 3 all day today. Everything worked flawlessly. Got home and started my tethering hotspot and no problems. I'm thinking that I'm getting tired of my Note 4. My Note 3 running Firekat is just as fast. The only thing is the camera and the screen is so good. I wish my Note 4 was as, we'll I'll stop there. Thinking about trading Note 4 in for the iPhone 6 plus. I'll still have my Note 3 that everything works perfectly on. I get bored and like to be able to switch up the experience so if I have android, Note 3 would be note 4 but, and the hated ios witch just works and that can be jailbroken with a lot more help because they are all the same device and dose not have individually locked boot loaders. ????? What to do???
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
Tethering should work unless you have unlimited data, all mobile share plans from att include thethering, also you can pre-order the s6 on Friday, if I remember what our new Sammy rep was talking to me about, got to play with it for 30 seconds before a customer walked in, the ui is nice and smooth and the new octa exynos chip is suppose to run cooler and it seemed, just for ui scrolling, to sail through it all. I like the look and feel, I want it......
Edit: keep in mind that you'll be in the same position you are now as far as root and unlocked bootloader, if you want these things wait to see who sells the phone unlocked then buy it at full retail and use it on your account. I work for att, I know even the nexus 6, the most close to stock phone we sell has bloat ware and is locked down tight. If I get the s6 it's out right and unlocked.
Yes I agree. It should work. If I switch my sim to another phone it works just fine. Everything works as it should, but if I put my sim back in my Note 4 in phone settings advanced settings I get an simcard or network error and call forwarding does not work. Also tethering will fail telling me to call 611 or visit website to register device for tethering. Gear app will fail to forward calls also and I have had problems with network data. If you Google this problem it is a problem with note 4. Some people on the att forums are just hoping for an update soon. That's is not acceptable to me. It worked when I bought the phone then there was an update that was pushed to my phone and now my phone is turned off and I'm using my Note 3. So by the time this gets resolved and I can enjoy my phone it will be old in the world of phone technology. So why should I keep it, hoping it will be updated sometime in the near future which keeps getting pushed back for some unknown to me reason. Don't get me wrong. I love my Note 4 but I want it to work now.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
---------- Post added at 11:21 PM ---------- Previous post was at 11:16 PM ----------
The S6 Edge does look nice though.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
jrtireman said:
Yes I agree. It should work. If I switch my sim to another phone it works just fine. Everything works as it should, but if I put my sim back in my Note 4 in phone settings advanced settings I get an simcard or network error and call forwarding does not work. Also tethering will fail telling me to call 611 or visit website to register device for tethering. Gear app will fail to forward calls also and I have had problems with network data. If you Google this problem it is a problem with note 4. Some people on the att forums are just hoping for an update soon. That's is not acceptable to me. It worked when I bought the phone then there was an update that was pushed to my phone and now my phone is turned off and I'm using my Note 3. So by the time this gets resolved and I can enjoy my phone it will be old in the world of phone technology. So why should I keep it, hoping it will be updated sometime in the near future which keeps getting pushed back for some unknown to me reason. Don't get me wrong. I love my Note 4 but I want it to work now.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
---------- Post added at 11:21 PM ---------- Previous post was at 11:16 PM ----------
The S6 Edge does look nice though.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
Elpidio said:
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
Click to expand...
Click to collapse
force stop the phone app and it should fix your issue.
icexshinigami said:
force stop the phone app and it should fix your issue.
Click to expand...
Click to collapse
thanks for the tip, I force stop all three phone apps to no avail.
Elpidio said:
thanks for the tip, I force stop all three phone apps to no avail.
Click to expand...
Click to collapse
I know you tried , the dialer codes.
always call forward setting , **21*808551999# (did you make sure it is 10digits? should be , **21*1808551999# if you are in the us. it might be worth a try.
conditional call forwarding **004*1808551999# (busy, rejected, missed calls)
icexshinigami said:
force stop the phone app and it should fix your issue.
Click to expand...
Click to collapse
icexshinigami said:
I know you tried , the dialer codes.
always call forward setting , **21*808551999# (did you make sure it is 10digits? should be , **21*1808551999# if you are in the us. it might be worth a try.
conditional call forwarding **004*1808551999# (busy, rejected, missed calls)
Click to expand...
Click to collapse
sorry, there's one digit missing in my original post
should have been +18085519959
There's definitely something wrong with how AT&T network supporting this phone. I have no problem with my Nexus 6. It's very frustrating but it's something I have to live with if I want to keep using this phone.
Anyways, thanks for trying to help.
Elpidio said:
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
Click to expand...
Click to collapse
The upgrade fixed the problem for me. I didn't change anything else besides the OTA update.
scrtsqrrl said:
The upgrade fixed the problem for me. I didn't change anything else besides the OTA update.
Click to expand...
Click to collapse
only thing I have not done is "wipe data/factory reset" from the recovery mode. I'll see if I can back up my data on ODIN
Elpidio said:
only thing I have not done is "wipe data/factory reset" from the recovery mode. I'll see if I can back up my data on ODIN
Click to expand...
Click to collapse
Weird that would have been one of the first things I did.. Assumed you already went that way.. If after all this it doesn't work it seems you may have a defective device and should bring it up with samsung or att for an exchange...
icexshinigami said:
Weird that would have been one of the first things I did.. Assumed you already went that way.. If after all this it doesn't work it seems you may have a defective device and should bring it up with samsung or att for an exchange...
Click to expand...
Click to collapse
I did the "wipe data/factory reset" from recovery and its still the same. You maybe right that the device is defective and since its more than 30 days, either I'll call Samsung for a replacement or claim insurance, however, by looking at AT&T community forum thread, I read that it all worked with N910AUCU1ANIE firmware, when AT&T updated that firmware, all hell broke loose. I'll see if I can have Samsung replace it.
https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378
Elpidio said:
I did the "wipe data/factory reset" from recovery and its still the same. You maybe right that the device is defective and since its more than 30 days, either I'll call Samsung for a replacement or claim insurance, however, by looking at AT&T community forum thread, I read that it all worked with N910AUCU1ANIE firmware, when AT&T updated that firmware, all hell broke loose. I'll see if I can have Samsung replace it.
https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378
Click to expand...
Click to collapse
Its on its way to Samsung Repair Center in Plano, TX

Outbound audio not working over phone calls

Hi I'm having a problem with phone calls - I can hear the other party but they can't hear me. I downloaded a patched google dialer which did not solve the problem. What else can I try?
I'm on t-mobile in the US
Thx
ctakah27 said:
Hi I'm having a problem with phone calls - I can hear the other party but they can't hear me. I downloaded a patched google dialer which did not solve the problem. What else can I try?
I'm on t-mobile in the US
Thx
Click to expand...
Click to collapse
Did you double check your apn settings for TMobile? Side question, is 5g working for you out of the box on TMobile?
Thanks
5g working, and actually the whole phone thing just started working too. I disabled the native dialer, made Google dialer default, and restarted. I'll leave it here in case someone has the same issue.
But also - how do I change apn settings I can't find it on this phone?
ctakah27 said:
5g working, and actually the whole phone thing just started working too. I disabled the native dialer, made Google dialer default, and restarted. I'll leave it here in case someone has the same issue.
But also - how do I change apn settings I can't find it on this phone?
Click to expand...
Click to collapse
I had this happen yesterday. I also had the patched google dialer installed. I think thats what the issue is.
BTW, your not getting 5g, its just the icon.
To change the APN settings, you go to Dual Cards and Mobile Networks -> More (Under the active sim card) -> Access Point Names.
That said, I changed dialers, changed my APN settings, and restarted. No luck..
AioniosAscalon said:
To change the APN settings, you go to Dual Cards and Mobile Networks -> More (Under the active sim card) -> Access Point Names.
That said, I changed dialers, changed my APN settings, and restarted. No luck..
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Im starting to think its a bug in the sw. What version you running?
VZTech said:
Im starting to think its a bug in the sw. What version you running?
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Current version is NX659J_ENCommon_V3.08. I'm on Metro by T-Mobile's network.
AioniosAscalon said:
Current version is NX659J_ENCommon_V3.08. I'm on Metro by T-Mobile's network.
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Same here. I seriously think its a bug. This isn't good.
VZTech said:
Im starting to think its a bug in the sw. What version you running?
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VZTech said:
Same here. I seriously think its a bug. This isn't good.
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I just paired my wireless earbuds to them and I am able to actually hold a conversation with someone with no problem.
I don't think it's a mic issue either, as I was able to test it successfully through Parrot and Discord with and without the earbuds. I suppose this is what I'll be rolling with for the time being until this can get figured out. :/
EDIT: Made a new observation! After pairing the bluetooth earbuds to the phone and then disconnecting them, I was able to use the phone normally. However, turning the phone off will essentially cause the same issue as before. One step forward, I suppose.
I dunno guys it's working on mine, make sure you give the phone app all permissions, make it default, and disable the nubia dialer..
ctakah27 said:
I dunno guys it's working on mine, make sure you give the phone app all permissions, make it default, and disable the nubia dialer..
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Just in case, however, can you post a subsequent pic of what you disabled?
GUYS THE FIX IS COMMON TO DUAL SIM ANDROID 10 DEVICES - insert the SIM card into slot #2 (the bottom one). Reboot. Magic, it's fixed.
Thank me now that your phone works properly please. I'm the ONLY developer on the phone at the moment and that really sucks. If I could get ANY help from anyone in this community I could move mountains...
If you guys having issue with the mic during call, hit the hands free button 2 times that should fix your mic.
mslezak said:
GUYS THE FIX IS COMMON TO DUAL SIM ANDROID 10 DEVICES - insert the SIM card into slot #2 (the bottom one). Reboot. Magic, it's fixed.
Thank me now that your phone works properly please. I'm the ONLY developer on the phone at the moment and that really sucks. If I could get ANY help from anyone in this community I could move mountains...
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Click to collapse
Thank you. Made a quick call to MetroPCS and swapped my SIM. It's working successfully now.
Fixed, partially some how
I had the same problem, when i call, i can hear the other person very well but they can't hear me. Sometimes also the call drops automatically. I tried the fix of switching the sim to slot 2, it did not work but it solved another issue where some of my other devices could not connect to 5ghz hotspot although they support 5ghz band. Now back to the mic not working during calls, the problem does not occur if i recieve calls, and it happens with some outgoing calls, not all. My 5g is enabled and working fine. It only happens with iphones. It did not happen with any other phone. I tried with some friends iphones to disable the VOLTE and problem solved. So every time i call someone and the mic dont work, i ask if they r using iphones and the answer is always yes. I tell them to disable the VOLTE everytime. I hope there is a common fix from the Red Magic side as its not practical to keep asking iphone users to disable VOLTE. I hope this helps.

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