Network connection error. - One (M8) Q&A, Help & Troubleshooting

Hi all,
I need your help with my issue.
I have a problem with my internet connection on some games. (WiFi or 4G) If i tap on retry, it is working as it should. Except Clash of clans. It keeps disconnecting. i can play a minute or 2 before the messeage appears. On 4g Clash of clans is working perfectly. (Strange)
I tryed 2,4 and 5ghz band of the router. (Asus RT-N66U)
With my HTC m8 on the old firmware everything worked perfectly. (Android 4.4.2)
Since Android 5.0.1 and firmware 4.16.401.10 i get these errors. I tried several ROM'S. (SkyDragon, Leedroid, Insert Coin.) So it's not the software i suppose.
My HTC One m8 is S-Off and have Super CID.
For what it's worth, i'am living in the Netherlands.
Could it be a problem in the firmware or am i supposed to use another firmware? It looks like the WiFi is unstable. A speedtest is not constantly. Could it be a problem with my router? (Laptop is working fine)
Router WiFi settings: https://www.imageupload.co.uk/image/ZZrn
I hope you guys and gals have a solution for my problem.
Thnx in advance!

Ic3y83 said:
Hi all,
I need your help with my issue.
I have a problem with my internet connection on some games. (WiFi or 4G) If i tap on retry, it is working as it should. Except Clash of clans. It keeps disconnecting. i can play a minute or 2 before the messeage appears. On 4g Clash of clans is working perfectly. (Strange)
I tryed 2,4 and 5ghz band of the router. (Asus RT-N66U)
With my HTC m8 on the old firmware everything worked perfectly. (Android 4.4.2)
Since Android 5.0.1 and firmware 4.16.401.10 i get these errors. I tried several ROM'S. (SkyDragon, Leedroid, Insert Coin.) So it's not the software i suppose.
My HTC One m8 is S-Off and have Super CID.
For what it's worth, i'am living in the Netherlands.
Could it be a problem in the firmware or am i supposed to use another firmware? It looks like the WiFi is unstable. A speedtest is not constantly. Could it be a problem with my router? (Laptop is working fine)
Router WiFi settings: https://www.imageupload.co.uk/image/ZZrn
I hope you guys and gals have a solution for my problem.
Thnx in advance!
Click to expand...
Click to collapse
It's a common problem with Lollipop. With other devices and stock ROMs as well. The next update should fix this.

Try to disable Wi-Fi optimization in Wi-Fi settings
Sent from my HTC One_M8

TempestZ said:
Try to disable Wi-Fi optimization in Wi-Fi settings
Sent from my HTC One_M8
Click to expand...
Click to collapse
This is a solution I've never heard of till now. It's been reported to work for others, obviously, or you wouldn't have posted this. Specifically, on what networks/carriers?

TempestZ said:
Try to disable Wi-Fi optimization in Wi-Fi settings
Sent from my HTC One_M8
Click to expand...
Click to collapse
I do have disabled it. it's a little bit better, but still have those problems.
@xunholyx I hope it will be fixed in the next update. Thnx! :good:
My network is KPN.
Thnx for the reply both!

Related

[Q] Jelly bean htc__044 wifi issues

Hi all, I just updated my phone to JB. it seems that wifi has stopped working. Although It shows connected to the modem, I can't browse using the wifi. There are no issues with the data connection. I tried restarting the modem, restarting the phone etc yet the problem is still there. The moment I connect to the wifi it works for a while but then it dies off. I even did a factory reset on the phone yet no respite.
The hboot version is 1.36 and everything is stock. Can someone please help me out here?
I'd been using the whole night via WiFi
CID__044
Same here nothing bad with my wifi .. CID HTC_044
Posting this on wifi. No problems at all.
Sent from my HTC One X using xda app-developers app
Let me check again..no matter what I do...the wifi never works
Try forgetting the network or change password for your wifi network? Sometimes that will solve the problem. Have you also tried using your wifi on other devices? If it is still a One X problem only, send it for service.
If you are on N.
Try setting router to G only, see how that works.
While I dont have this issue on one x, got this same issue on china tablet connecting to certain Wifi access point.
Generally I say it's compatibility issue, between newer wifi driver on JB update and particular Wifi AP. And enabling G mode only increase compatibility.
alikhater3000 said:
Same here nothing bad with my wifi .. CID HTC_044
Click to expand...
Click to collapse
What ROM you're using?
No issues here
Sent from my HTC One X using xda premium
A-HWH said:
Try forgetting the network or change password for your wifi network? Sometimes that will solve the problem. Have you also tried using your wifi on other devices? If it is still a One X problem only, send it for service.
Click to expand...
Click to collapse
Actually this modem was working well when I was on ICS. This problem only started after updating to JB.
Sent from my HTC One X using xda app-developers app
demarton said:
If you are on N.
Try setting router to G only, see how that works.
While I dont have this issue on one x, got this same issue on china tablet connecting to certain Wifi access point.
Generally I say it's compatibility issue, between newer wifi driver on JB update and particular Wifi AP. And enabling G mode only increase compatibility.
Click to expand...
Click to collapse
Will see that what's funny is that the modem worked well when I was on ICS. I don't understand how it started having issues with JB...
Sent from my HTC One X using xda app-developers app
I had the same problem when I updated the wife's rhyme to ICS, I had to do a full reset on my router and then it worked but every time I flash a new rom on my HOX the rhymes wifi goes down again so have to keep resetting my router, which is a pain
Haven't found a solution yet, I have tried everything but only resetting the router works for the rhyme.
demarton said:
If you are on N.
Try setting router to G only, see how that works.
While I dont have this issue on one x, got this same issue on china tablet connecting to certain Wifi access point.
Generally I say it's compatibility issue, between newer wifi driver on JB update and particular Wifi AP. And enabling G mode only increase compatibility.
Click to expand...
Click to collapse
This is the best thing you should try.., set the Wifi to G only or B/G only and then try connecting your devices. i had a tablet with this problem and it was so simple to sort it out with this router setting change.
what is your router's brand or manufacturer?
try disabling the WMS (or WMM on other brand) in wireless settings
I had this problem since ICS and this trick worked for me.
My WiFi has only improved.
Hardware fault maybe?
amirage said:
Will see that what's funny is that the modem worked well when I was on ICS. I don't understand how it started having issues with JB...
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Ok I confirm. Setting the WiFi to g solves the issue. I really don't understnd why is n mode not working...there was no issue when I was on ICS. Strange.
Sent from my HTC One X using xda app-developers app
i was having the exact same wifi issues with my phone back when i had ICS, however it seems the JB update has gotten rid of them for me
You shouldn't have to downgrade your wifi band to G.it's definately a software issue. Try going to wifi settings and change the wifi frequency band from auto to an actual value (eg 2.4)
Cid 044, no wiffi problems. Since day 1 late april. Wifi is great. Using lastest linksys Cisco router.
SkyDragon Sense, Dsensed, SeMistock & Stock Roms. Next Targe ~ ~ ~ > JB or Kelly Bean
here no issues too..
connected to netgear 802.11n
stock jb
cid 044. hb 1.36
pappas99 said:
i was having the exact same wifi issues with my phone back when i had ICS, however it seems the JB update has gotten rid of them for me
You shouldn't have to downgrade your wifi band to G.it's definately a software issue. Try going to wifi settings and change the wifi frequency band from auto to an actual value (eg 2.4)
Click to expand...
Click to collapse
I will look into this.

HOX Crashing Wifi network

Hi Guys, im experiencing some annoying problem .
When i connect my phone to our Wireless network i got like 10 sec Internet access then it crashes the whole network. (I receive signal but cant connect to internet) . Then i have to restart my Router and disconnect my phone in order to get my Internet back.
Im using Static IPs but the Gateway and DNS are the same (idk if thats ok but works perfectly on my PC)
This problem appeared after the Jelly Bean update, before that ,it worked perfectly.
I would be very happy if somebody knows why is that happening.
kris234 said:
Hi Guys, im experiencing some annoying problem .
When i connect my phone to our Wireless network i got like 10 sec Internet access then it crashes the whole network. (I receive signal but cant connect to internet) . Then i have to restart my Router and disconnect my phone in order to get my Internet back.
Im using Static IPs but the Gateway and DNS are the same (idk if thats ok but works perfectly on my PC)
This problem appeared after the Jelly Bean update, before that ,it worked perfectly.
I would be very happy if somebody knows why is that happening.
Click to expand...
Click to collapse
In settings then WiFi and then use the menu button there are some settings for WiFi there must be something with frequency and then set from automatic to 2,4ghz ...this would fix it ....
Sent from my HTC One X using xda app-developers app
I'm having a similar issue with my BT Home Hub 3 but mine will kick everyone off the wireless then add them back on straight away when i try to run anything on my HOX. (my Mrs's ipad, my laptops etc.)
I've tried router reset and changing channels on the router but nothing works.
Only happened after JB update.
Ive had this since I got the hox. Its actually got a bit better since the last update but still kills everything now and then
Mines dynamic ip
One-X-master said:
In settings then WiFi and then use the menu button there are some settings for WiFi there must be something with frequency and then set from automatic to 2,4ghz ...this would fix it ....
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Thanks bro, but it doesnt work :/
Is there something else we can try ... :/ Its realy annoying and i see its not only me
kris234 said:
www​.mobilluck.com.ua/HTC bro, but it doesnt work :/
Is there something else we can try ... :/ Its realy annoying and i see its not only me
Click to expand...
Click to collapse
Yes set your router to G mode only will do the trick. Its a step down from B or N but seems the only solution. Its a HTC issue not JB because friends of mine who have other manufactures(Samsung) phones with JB have no issues on my network when my router is set to GB and N.
jconradb said:
Yes set your router to G mode only will do the trick. Its a step down from B or N but seems the only solution. Its a HTC issue not JB because friends of mine who have other manufactures(Samsung) phones with JB have no issues on my network when my router is set to GB and N.
Click to expand...
Click to collapse
Sorry what is G , B , N etc ? .
kris234 said:
Thanks bro, but it doesnt work :/
Is there something else we can try ... :/ Its realy annoying and i see its not only me
Click to expand...
Click to collapse
http://www.lockergnome.com/windows/2008/10/23/whats-the-difference-between-wireless-a-b-g-and-n/
Basically, they are different types of WiFi networks with varying maximum speeds and distances.

One X Wifi Problems After 4.2.2 Update

Hello, i know this has been discussed here before, but i wanted to ask for help anyway. My Wifi was working perfectly fine on Android 4.1, but after this update to 4.2.2 its really bad.
I know its software issue, pressing right top corner of my HOX doesnt help at all. I tried factory reset, but it didnt help. I´m running official ROM and no root. The problem is that sometimes when i have full signal strenght, the wifi speed is still horrible (like 0.5mb on 10mb wifi).
Any suggestions what to try? Thanks a lot
Sterba.95 said:
Hello, i know this has been discussed here before, but i wanted to ask for help anyway. My Wifi was working perfectly fine on Android 4.1, but after this update to 4.2.2 its really bad.
I know its software issue, pressing right top corner of my HOX doesn't help at all. I tried factory reset, but it didnt help. I´m running official ROM and no root. The problem is that sometimes when i have full signal strenght, the wifi speed is still horrible (like 0.5mb on 10mb wifi).
Any suggestions what to try? Thanks a lot
Click to expand...
Click to collapse
I have exactly the same problem. All HTC customer service suggested was factory reset, tried that and no difference. On 4.1 it worked fine on my wifi at home throughout the house, now on 4.2, works ok downstairs but useless upstairs even when it says I have 4 bars of signal. Very one times flaky though and sometimes drops to 1 or none. This is a disaster as I understand there is no way to roll back to 4.1. This is unbelievable!! How can an official update totally break basic functionality with no way back!? Searched all over Internet to find a solution and no luck, even though a fair few people seem ro have this problem. Is not a hardware problem, as OP, squeezing top right makes no difference. Have tried static IP, doesn't help. Desperate for help, can any wise heads on here suggest anything? Thanks!
So wish I had not updated, it worked brilliantly before.
Same situation here after the update... With full signal keep having horrible Wifi speed... :'(
Sent from my HTC One X using XDA Premium 4 mobile app
Same problem here, but if u have root u can solve it by flashing "richmondo;s" fix. it's ok now
zumyman46 said:
Same problem here, but if u have root u can solve it by flashing "richmondo;s" fix. it's ok now
Click to expand...
Click to collapse
what is "richmondo;s" fix exactly?
4play975 said:
what is "to ;s" fix exactly?
Click to expand...
Click to collapse
Do you have the same problem 4play975? Seems quite a few people do..! As per OP my phone is not rooted and don't want to root it really.
Any chance anyone can suggest any other solutions to try?
Failing that, some details on what Richmondos fix is would be useful!!
Yeah, I really dont want to root my phone too, because i have warranty for more than 1 year now and I will sell the phone in future, so I dont wanna risk loosing warranty..
I also have similar problem! But it varies, sometimes it's bad and sometimes not??? Phone is stock and locked and don't want to unlock and install custom stuf, until warranty period is over.
Hello to all
I have the same wi-fi problem on my HTC One X since I made the update.
Is there any way to solve this?I hope so, because Wi-Fi signal is very bad, and I use it a lot of time.
I have CWM recovery installed,bootloader unlocked, and s-on, recently I have rooted my phone,
but at this moment is not.
I dont care installing new kernel, radio,etc........I just want to solve this problem :crying:
Tanks to all
I have a problem with my wifi too since the Andriod 4.2.2 and Sense 5 update, but it seems to be a bit different from yours. The speedtest.net app and the ping & DNS app give the same results as my PC that is hard wired to the router, so speed and ping seem to be fine.
But I get errors like Connection Problem Authentication via the proxy server was unsuccessful - but I don't use a proxy server. In the HOX wifi settings for that router the Proxy settings are Manual, Proxy hostname 127.0.0.1 and proxy port 3128. Are these correct for when there is no proxy? If switch from Manual to None and go back in then it has gone back to those settings.
Another error is Connection Problem this page contains too many server redirects. But the page displays fine if I switch to mobile data.
Or I get Connection Problem there was a network error. Again it works fine on mobile data.
Then there are some webpages that give a 404 page cannot be found error. Again it works fine on mobile data.
Some of these problems are repeatable on the same webpages across different routers in different buildings.
Sometimes when connecting to a router the HOX connects and the loses the connection and then reconnects up to 10 times before settling on the connection.
Like you I would rather not root etc if possible.
So, noone know a solution for users without root? I found out that on some wifi (in school), it works quite fine even on worse signal. But before update, it was ok on every wifi..
Hi
i have the same problem with my wlan connection. Nearly 100kb/s.
I had tested my internet download speed on my computer and takes interesting information:
my internet connection is 70MBit, this means i can download with nearly 8,2 MB/s.
If my HOX is not connected to the router, the whole downloadspeed is available on the computer. But if the HOX is connected, the downloadspeed is only 1 MB/s.
After disconnecting and rebooting the router, the internet connection is as well as before.
Does anyone makes the experiences?
regards
Daniel
I don't have the speed problems, Speedtest.net app gives the same results on my HOX as my PC.
One of my wifi problems is to do with the Wi-fi connecting to a weak signal instead of the stronger one - I have worked around this by installing WiFi Fixer App which works well at switching to the stronger signal.
Also there are some websites that give errors like Server Error too Many Redirects (for example http://www.thefreedictionary.com/ does that for me) or 404 Error - Page Cannot be Found (http://fahrbot.co.uk/) or are sometimes slow to load - I have found that these issues don't happen with the Opera Mini app, so why does the stock browser give these problems when on wifi, but not on mobile data?
Another one is that if I click a link in a webpage (or type in a URL) that takes me to a webpage that has a mobile version as well as the desktop version I get a strange URL that doesn't work. For example on mobile data typing in www.abmobileapps.com takes me to the mobile version of the website, but on wifi the URL automatically changes to http://www.abmobileapps.comhttp/www.abmobileapps.com/ and the page cannot be found. Again it works in mini Opera on wifi.
WIFI FIX
if you use rooted device, use lyapota mods and flash modpack http://forum.xda-developers.com/showthread.php?t=2114584 (contin wififix and other).
for me works great :highfive: (my router has openwrt)
I found out that on some other wifis speed works just fine. I have router D-Link DIR-600 with stronger antenna than it was stock. I use WPA2 security and Dynamic IP.
Is there anything what I should try to fix it? Thanks for any suggestions.
Here are some advices how to fix the WiFi issues - router dependent (need access to the router setup):
1. Make sure that you are not using channel 11-13
2. Disable "WMM Support" in router Wireless -> Advanced Settings. Note: this will force G-only speed (54Mb)
3. You you want to keep the N speed, put your phone in the highest possible QoS priority without disabling the "WMM Support"
Hope this helps
Dark_Avenger said:
Here are some advices how to fix the WiFi issues - router dependent (need access to the router setup):
1. Make sure that you are not using channel 11-13
2. Disable "WMM Support" in router Wireless -> Advanced Settings. Note: this will force G-only speed (54Mb)
3. You you want to keep the N speed, put your phone in the highest possible QoS priority without disabling the "WMM Support"
Hope this helps
Click to expand...
Click to collapse
Thanks for the tips...
So, we will change WMM settings for all wifi modems that we connect...
Shame on you HTC...Next time I will ignore HTC while buying a new mobile phone...
after flashing lyopotas mod pack my hox'S wifi seems to work again like it's supposed
maybe it helps
After update,
i can't use my home wifi (Innacomm),using other wifi okay.
conneted but can't surf internet (error 404) but can only use opera mini (very very very slow).
Using other device no problem with the wifi..anyone can help me? TQ :crying:
The problems I am having with proxy and 404 errors are all caused by the Web Protection feature in Kaspersky Internet Security for Android since the OTA to Android 4.2.2 (it worked fine previously). I have installed the latest KIS 11.1.4.141 from the Kaspersky website (because Google Play says it is up to date at version 11.1.3) but the problem still occurs. So I have turned off Web Protection in KIS and all my issues have been cleared up.
Sent from my HTC One X using xda app-developers app

some apps do not get internet from wifi

hey all
some of my apps have no access to my router wifi otherwise my laptop and other apps getting internet without problem
iam using Insertcoin 6.0.4 ,these apps not getting internet access (Adaway,ic market,appcake ) , i don't know whats problem ,any solution?
(With GPE every apps Work properly )
Same wifi problem here (HTC One M8)
I have exactly the same problem.
This started when I got a new Internet-access at home. My old router: No problems, but the new one gives me these problems. It's only on the HTC M8 that I'm experiencing these problems. Other phones and tablets no problem. On other Wifi-networks my M8 works fine...
I do have a working internetconnection. Both 2,4 GHz as 5Ghz are working, but some apps and internetbrowser give problems.
I'm using Android 5.0.1. Stock on my HTC One M8
I don't know what to look for. Anyone?
Thanks

htc m9 wifi problem

hello , i have problem with my new htc m9 it cant connect to wifi networks ???
wifi turned on but cant see or connect to any network
my android os 5.0.2
please help
Have you tried a Factory Reset?
Same Problem
Exactly the same problem I think the problem from sim.. Slide out and do restore factory settings... Wifi will appear relates and you can contact. But if you put sim you cant contact and dont see the network.we need update from htc because this problem in some contry
I from syria ????
I'm not having the exact same problem but I am having a problem with WiFi
Yesterday I received my wife's M9 upgrade and started setting it up. I noticed it was going REALLY slow downloading over Wi-Fi, so I activated the SIM and it dropped off the home network. It immediately picked up pace and apps began making download progress. I have more than a dozen other devices working without issue on my home network. When I reconnected it and attempted to reach any website, it just stalls.
Tonight I'll try pulling the SIM out and / or Factory Reset to see if I can get it working.
same problem
i have the same problem what should we do?
I returned my device and got another new one. Immediately out of the box it seemed to be working better but developed similar issues. I disabled a setting named minimize battery use on Wi-Fi and that seems to have improved it, but it still seems to have issue with my 5mhz 802.11AC router.
I think we can live with it the way it is, until they push a fix. Hopefully a fix anyway.
Sent from my S6 edge using Tapatalk
We need update form htc ????

			
				
Seems to be an issue with N only 2.4Ghz and 5Ghz band networks. I set my 2.4Ghz to auto (g/n) and removed the 5Ghz SSID from the list of known networks and it's working great. YMMV
Sent from my S6 edge using Tapatalk
I have this problem too with Iran simcard irancell and rightel
please if some one have solution share with us
thsnks
DNS issue?
My problem is similar to what Jason V described. My phone connects to my home WiFi okay, but the internet connection alternates between working very slowly, or not at all. Strangely, removing the SIM card from the phone fixes the WiFi connection, but as soon as I reintroduce the SIM card, the WiFi issues return.
I'm going to attempt changing the DNS server to see if that helps at all. If it does I'll let you know.
same problem here
HTC one M9 WIFi problem
Jason_V said:
Seems to be an issue with N only 2.4Ghz and 5Ghz band networks. I set my 2.4Ghz to auto (g/n) and removed the 5Ghz SSID from the list of known networks and it's working great. YMMV
Sent from my S6 edge using Tapatalk
Click to expand...
Click to collapse
I have tried many things to get it work but it didn't. i need help please
problem completly solved with new update (1.32.401.17) from dear htc
Still...
Mine version is 1.32.841.15 but the problem is still there... I can't use Wi-Fi....
I could before but now after a few updates I can't... ( Just to be sure that we have same problem, I can turn Wi-Fi on but it doesn't show any networks.)
Solved
Simply update to latest build which as by now is : 1.32.501.17 and fortunately solve 2 M9 devices wifi for me.
you can find these Ota updates in here :http://forum.xda-developers.com/one-m9/development/ota-1-32-401-15-firmware-noredtext-t3072571
,
I had this problem as well. I end up changing my channel to 11_and it helped,but when I changed it to 6,I went from 17mb to 32mb.
peter_dizai said:
Simply update to latest build which as by now is : 1.32.501.17 and fortunately solve 2 M9 devices wifi for me.
you can find these Ota updates in here :http://forum.xda-developers.com/one-m9/development/ota-1-32-401-15-firmware-noredtext-t3072571
,
Click to expand...
Click to collapse
Are you sure that 1.32.501.17 is newer than 1.32.841.15?
And how can I downgrade to 1.32.501.17 from 1.32.841.15?
sat2they said:
problem completly solved with new update (1.32.401.17) from dear htc
Click to expand...
Click to collapse
I've got the same problem, we have 2 M9s and both of them cannot find any wireless networks
build number 1.32.401.8
should we wait for hTC or what else can we do that won't require root ?
Sea Skipper said:
I've got the same problem, we have 2 M9s and both of them cannot find any wireless networks
build number 1.32.401.8
should we wait for hTC or what else can we do that won't require root ?
Click to expand...
Click to collapse
I was chatting to HTC for about one hour! But our biggest problem was that they don't know there is such a problem! They thought it's a problem just for me.
I informed them about it (at least, informed the chat person!) so I think we can expect an update from HTC in few weeks...
And that's weird that we can use Wi-Fi Hotspot but not connecting even finding networks!
I think the best is to wait a little...
But I'm still really confused that how did some other people updated their phone to 1.32.501.17 not 1.32.841.15 ?!

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