Develop Bugs

[Q] Date of production - how to check

Is it possible to check production date of HTC Desire, maybe via some service code?
I just bought a brand new HTC Desire, unfortunetly my device is suffering from a touch screen defect, some areas are just dead My problem is similar to youtube.com/watch?v=FQx-Ng13XCk (sorry, can't paste links). It's been 3 days since I got it. I've found that there is DOA replacement possible if less than 15 days since purchase and if phone is not older than 6 months.

I believe it is printed under the battery.

[Q] How was your experience with HTC repairs and support? Facebook page created!

Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.

Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?

Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.

HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!

Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.

Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice

Dead pixel One X

Just noticed a dead pixel on the screen.Will i get a replacement if send it to HTC in UK? I bought it on ebay,new and locked on T-mobile, so i don`t have a proof of purchase or something like that, only the IMEI stickers.

one dead pixel does not normally count towards a warranty replacement - thats for any company, not just HTC. you normally would need three or four

dzhoshkun said:
Just noticed a dead pixel on the screen.Will i get a replacement if send it to HTC in UK? I bought it on ebay,new and locked on T-mobile, so i don`t have a proof of purchase or something like that, only the IMEI stickers.
Click to expand...
Click to collapse
try this - Dead Pixel Detect and Fix - available from the market
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect&hl=en
might unstick it. try running it for about 20 minutes
If it doesn't work, speak to htc live chat tomorrow morning, arrange for them to pick up your device, and send it back to you. taken about 10 days,, they picked up mine on wednesday via UPS, it is in repair at the moment!

Again, please use one of the existing threads about dead pixels, screen issues or other complaints. There are plenty to chose from
Closed.

[Q] cracked LCD replacement: Tegra3 vs North American compatibilityv

Unfortunately I dropped my international HoX last night and cracked the glass and damaged the display. I read somewhere that the international and north american versions use incompatible displays/digitizers, but I'm curious if that's truly the case.
There's somewhere in my city that does display/digitizer replacements while you wait for $180. I'd rather not have to send the phone to HTC and wait a couple weeks if I can help it.
Does anyone know the answer?
Thanks.

I just got mine repaired at Mission Repair . I have the international version, but their site listed simply the One X - and didn't distinguish between AT&T and the Tegra 3 version. My phone should be back tonight, so I haven't had a chance to try it out for myself, but the notes on the repair order said there were no problems and the phone worked great.

monkeyboy0076 said:
I just got mine repaired at Mission Repair . I have the international version, but their site listed simply the One X - and didn't distinguish between AT&T and the Tegra 3 version. My phone should be back tonight, so I haven't had a chance to try it out for myself, but the notes on the repair order said there were no problems and the phone worked great.
Click to expand...
Click to collapse
I've had it back for a little over a week and I'm not very satisfied. The screen is definitely not the original part and colors are washed out and its hard to read text in some apps. Also, they did a poor job at putting the screen into the unit and the sides are leaking light and sometimes it looks like the whole screen will fall out of the rest of the phone. I'm going to be contacting them shortly to see what they can do for me. At this point, I would not recommend their services.

verizon warranty exchange = unlocked?

Hi all, I've seen some people say that they have warranty exchanged their Verizon pixel XL and when they received one back it was an unlocked pixel XL. Does anybody know if this is always the case, or only once in awhile. Would love to be able to unlock this phone

Chances are low you will get lucky.
Sent from my Pixel XL using Tapatalk

bqd37340 said:
Hi all, I've seen some people say that they have warranty exchanged their Verizon pixel XL and when they received one back it was an unlocked pixel XL. Does anybody know if this is always the case, or only once in awhile. Would love to be able to unlock this phone
Click to expand...
Click to collapse
I have had to get 3 different pixels replaced. The one I got last year I had unlocked bootloader, but then my audio died, so sent it back to verizon for replacement. It was locked and past depixel8's use. Ended up having to send it back and the next. The last one they sent me was new and in the box still but still too new for depixel8. So no, I wasn't able to get one to unlock after my initial one. Even tried depixel8 before inserting some on the recovery devices.