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Hi Folks,
So I'm posting in the Tmobile side since I picked up a Tmobile S4 even though I'm using it on AT&T to see if its a Tmobile thing, maybe some conflict from running on AT&T or just doesn't work at all...
I setup and have created/logged in with a Samsung account in the accounts pane and when I go online to try to find the phone I get two things. The first is the site says its not available in my region. And the second is following some details on their site about enabling it on the phone aren't working. It says add a Samsung account (done), go to settings, more, security then remote management (or remote control) then more steps but there is no remote management or remote control listed under settings.
Is this working for anyone at all?
re: signing in
Screwbal said:
Hi Folks,
So I'm posting in the Tmobile side since I picked up a Tmobile S4 even though I'm using it on AT&T to see if its a Tmobile thing, maybe some conflict from running on AT&T or just doesn't work at all...
I setup and have created/logged in with a Samsung account in the accounts pane and when I go online to try to find the phone I get two things. The first is the site says its not available in my region. And the second is following some details on their site about enabling it on the phone aren't working. It says add a Samsung account (done), go to settings, more, security then remote management (or remote control) then more steps but there is no remote management or remote control listed under settings.
Is this working for anyone at all?
Click to expand...
Click to collapse
Signing up and logging in to your tmobile, google or AT&T accounts are optional
and have nothing to do with how or if your phone will work.
You don't need to sign on to any of these three for your phone to work properly.
If your Tmobile M919 Galaxy S4 is NOT UNLOCKED it will not work on any network
except Tmobile.
It will not work with AT&T unless the phone is UNLOCKED.
Either way, the main thing I was trying to say is whatever your problem is it has
nothing to do with signing into tmoble or AT&T or gmail.
All three of those things are optional and have no effect on the phone working properly.
Awesome good to know. Now the only question is has anyone else gotten it to actually work if they have tried?
Screwbal said:
Awesome good to know. Now the only question is has anyone else gotten it to actually work if they have tried?
Click to expand...
Click to collapse
It's difficult to say if it will work or not since I have NO idea of what the problem is to start with.
All I know is that you have an Tmobile Galaxy S4 cell phone.
I don't even know if you ever tried a Tmobile sim card in it or whether the phone is unlocked and so on.
So I don't know how to be more helpful to you.
Misterjunky said:
It's difficult to say if it will work or not since I have NO idea of what the problem is to start with.
All I know is that you have an Tmobile Galaxy S4 cell phone.
I don't even know if you ever tried a Tmobile sim card in it or whether the phone is unlocked and so on.
So I don't know how to be more helpful to you.
Click to expand...
Click to collapse
No, I just mean the feature in general on the phone. Does anyone have the find my phone function through Samsung working or at least have tried and can confirm that it does work for you, or that you too can't set it up?
Screwbal said:
No, I just mean the feature in general on the phone. Does anyone have the find my phone function through Samsung working or at least have tried and can confirm that it does work for you, or that you too can't set it up?
Click to expand...
Click to collapse
You still are very unclear in what your really want to know, I still do not even know if your phone ever worked properly for you.
I still don't even know if your phone is UNLOCKED or not and I don't even know if you have a at&t sim or a tmobile sim card.
You never mention these things in any of your posts so how can anyone confirm anything you are asking to be confirmed?
If you use your phone on the Tmobile network you will have the option of free wifi calling which does not count against cellular minutes.
On the AT&T network there will be no option at all for wifi calling.
All the other features and options on the Galaxy S4 whether it's on the AT&T network or Tmobile network will be exactly the same.
You will not see or find any differences at all except for the wifi calling which I wrote about.
Anyway I am a bit busy, so I cannot help you anymore but I am sure there will be a lot of other people
here who can help you even more than I can.
Perhaps a mind reader will give you a hand if your lucky enough to find one.
The question is clear. Has anyone had this option ever work for them?
To be honest I am not sure how the option works but it maybe GPS related if Samsung is controlling it and not the carrier.
Wayne Tech Nexus
zelendel said:
The question is clear. Has anyone had this option ever work for them?
To be honest I am not sure how the option works but it maybe GPS related if Samsung is controlling it and not the carrier.
Wayne Tech Nexus
Click to expand...
Click to collapse
The question has nothing to do with whether the phone is network locked or not; or what carrier's sim card is installed. It has to do with whether a specific function in an app works or not for AT&T users with a TMO device. I have an unlocked TMO version on AT&T network, I'll try what you are talking about and get back with you. I'm reverting back to my stock backup to check. I can't seem to find the particular app you're using through Samsung apps and it doesn't appear to be present on the debloated stock ROM I'm using.
re: function
lordcheeto03 said:
The question has nothing to do with whether the phone is network locked or not; or what carrier's sim card is installed. It has to do with whether a specific function in an app works or not for AT&T users with a TMO device. I have an unlocked TMO version on AT&T network, I'll try what you are talking about and get back with you. I'm reverting back to my stock backup to check. I can't seem to find the particular app you're using through Samsung apps and it doesn't appear to be present on the debloated stock ROM I'm using.
Click to expand...
Click to collapse
You must be the mind reader I was talking about........ LOL
Have a great weekend...
Misterjunky said:
You must be the mind reader I was talking about........ LOL
Have a great weekend...
Click to expand...
Click to collapse
I just happen to have nothing but time on my hands.
---------- Post added at 02:59 PM ---------- Previous post was at 02:19 PM ----------
lordcheeto03 said:
I just happen to have nothing but time on my hands.
Click to expand...
Click to collapse
My experience so far is that I also cannot access the feature. You are correct in the fact that the "Remote Control" tab doesn't exist under Settings->More->Security. It should be below "Encrypt Device" but it isn't. The website findmymobile.samsung.com says that once you activate/register your Samsung account on the device, that menu will automatically be enabled; but from my experience (and yours as well apparently) that is definitely not the case.
I did a little research, and within a few minutes I was directed to a thread here on XDA from the SIII forums talking about this particular problem. Apparently, the carriers themselves have removed the ability to use Samsung's built-in mobile location features in preference of the carrier's own mobile location apps and services.
dumb! but I figured out that lookout can do it. going on 24 hours since I picked it up and dusting off my android cobwebs still for how I used to get by a year ago. Was trying to have to install some 3rd party app that I didn't know so tried the built in stuff with no luck but with lookout pre installed and I already know it I figure that should work just fine for me. Thanks folks for the feedback and conversation!
re: finally I understand...............
lordcheeto03 said:
I just happen to have nothing but time on my hands.
---------- Post added at 02:59 PM ---------- Previous post was at 02:19 PM ----------
My experience so far is that I also cannot access the feature. You are correct in the fact that the "Remote Control" tab doesn't exist under Settings->More->Security. It should be below "Encrypt Device" but it isn't. The website findmymobile.samsung.com says that once you activate/register your Samsung account on the device, that menu will automatically be enabled; but from my experience (and yours as well apparently) that is definitely not the case.
I did a little research, and within a few minutes I was directed to a thread here on XDA from the SIII forums talking about this particular problem. Apparently, the carriers themselves have removed the ability to use Samsung's built-in mobile location features in preference of the carrier's own mobile location apps and services.
Click to expand...
Click to collapse
AH, so that's what the guy was looking for, I just could not make much sense of what he was asking after reading his posts.
There are several apps at the play store which have the same or similar capabilities.
Here is a link to one of them, it's called "find my phone" it's a free app which finds phones which have been stolen or lost etc.
https://play.google.com/store/apps/...DEsImNvbS5mc3AuYW5kcm9pZC5waG9uZXRyYWNrZXIiXQ..
Misterjunky said:
AH, so that's what the guy was looking for, I just could not make much sense of what he was asking after reading his posts.
There are several apps at the play store which have the same or similar capabilities.
Here is a link to one of them, it's called "find my phone" it's a free app which finds phones which have been stolen or lost etc.
https://play.google.com/store/apps/...DEsImNvbS5mc3AuYW5kcm9pZC5waG9uZXRyYWNrZXIiXQ..
Click to expand...
Click to collapse
Yeah, but if it's supposed to be provided by the manufacturer it would stand to reason that it would be available to everyone who bought the device. Apparently though, our carriers tend to believe their own software is far superior to that of those who manufactured the device... I personally don't even use that stuff as I never turn GPS on in the first place; so in the event that my phone is stolen or lost, that kind of software won't do me any good to begin with.
Hello, i've just got a couple questions about Android itself and a device I recently bought.
Today I got a Samsung Galaxy Tab S 10.5 for the sole purpose of using it for study, I also bought a case/keyboard it. I also have a Samsung Galaxy S4 LTE-A. I'm wondering if there's a way for the two devices to "talk" together at all. I am also wondering on the tablet how to get rid of the "Quick Connect" option which is next to "S Finder" in the pull down menu from the top of the screen. I'm still somewhat new to Android, so any general tips would be great too. I've removed some bloatware from both of my android devices themselves, such as all of the Samsung pre-installed software.
Also any recommended apps too would be great and also some tips on how to use my tablet and get the most out of it. I've been a desktop computer person my whole life and I've built a few too, I just felt like a new change and I want to make the most out of it. I apologise if this is the wrong area to post in, it's just I have no idea where to ask for help.
Thanks.
Bump
Enable 'Nearby devices' under connections in settings.
ashyx said:
Enable 'Nearby devices' under connections in settings.
Click to expand...
Click to collapse
Okay, thanks! Any other tips?
Hi,
I have noticed suspicious activity on my google account which shows the device is being used in somewhere in Europe. I changed my password and did a factory wipe on the phone but I still see same behavior on this device being simultaneously being used in Canada and Europe.
Has anyone noticed such behavior from the device and what's your advice on to fix/track the issue?
Thanks
rocky272727 said:
Hi,
I have noticed suspicious activity on my google account which shows the device is being used in somewhere in Europe. I changed my password and did a factory wipe on the phone but I still see same behavior on this device being simultaneously being used in Canada and Europe.
Has anyone noticed such behavior from the device and what's your advice on to fix/track the issue?
Thanks
Click to expand...
Click to collapse
How did you find out what do you go to
stestesteste said:
How did you find out what do you go to
Click to expand...
Click to collapse
Google > Security > Recently used devices - Shows me location and time of the device used last
Mine is doing the same. I'm in the United States. But it shows my phone in China. Weird
CCJ22 said:
Mine is doing the same. I'm in the United States. But it shows my phone in China. Weird
Click to expand...
Click to collapse
Thanks. Anyone who can help with what can be done? Is the phone IMEI clonned?
rocky272727 said:
Thanks. Anyone who can help with what can be done? Is the phone IMEI clonned?
Click to expand...
Click to collapse
No suspicious event with my Google account.
rocky272727 said:
Thanks. Anyone who can help with what can be done? Is the phone IMEI clonned?
Click to expand...
Click to collapse
No problems with mine but I do have two step verification enabled with google - not known if that makes any difference.
I also have the two step verification enabled and didn't get notified by google that my phone was being used in Europe as the same time it was being used in Canada.
I did change my google account passwords but still the same issue.
Post which retailers you got them from if you are having this issue. There may be a common theme ....
Got it from ngp_store_usa from Ebay ebay.ca/usr/ngp_store_usa
rocky272727 said:
Got it from ngp_store_usa from Ebay ebay.ca/usr/ngp_store_usa
Click to expand...
Click to collapse
I think you have your answer. It pays to do a bit of due diligence before buying:
Fairly young account. 97.4% feedback rating which is actually really low.
This gem, also:
Untrustworthy! Sold STOLEN IMEI phone as a good one. Tried to shift blame to me. Buyer: d***s ( 259) During past 6 months
Reply by ngp_store_usa (17-Oct-18 01:46):
BUYER REPORTED PHONE AS STOLEN GOT MONEY FROM INSURANCE AND FROM US! FRAUD BUYER
Follow-up by d***s (17-Oct-18 13:56):
Intentionally malicious or unaware of status of phones he sells. Do not risk it!
Used Huawei P20 Pro (CLT-L04) 128GB/6GB, Black (Noir) Single-SIM Open Accessoris (#173556435227) US $659.00 View Item
I got mine from splendor
SmartPhonesFan said:
Did you had phone factory reset...?
Just wipe phone.. Factory reset..
Don't sing to anything yet after reset phone
Check your stuff emails mainly Google maps sharing etc.. On laptop and change passwords.. Remove all device app links clean your Gmail account/s and then sign in to phone..
Click to expand...
Click to collapse
Thanks will try this option.
CCJ22 said:
I got mine from splendor
Click to expand...
Click to collapse
Have you spoken to them about this? They are *supposed* to be reputable.
Mine was also from Splendor, but I have checked my google connected devices and where they are connected from and have 2 step verification on. My phone is not mysteriously connected elsewhere. I would start looking at 3rd party apps that you guys might have installed.
AngelDeath said:
Mine was also from Splendor, but I have checked my google connected devices and where they are connected from and have 2 step verification on. My phone is not mysteriously connected elsewhere. I would start looking at 3rd party apps that you guys might have installed.
Click to expand...
Click to collapse
I have 2nd step verification enabled as well and removed all 3rd party application which can access my Google account. I haven't noticed anything suspicious recently but will continue to monitor.
Thanks
AngelDeath said:
Mine was also from Splendor, but I have checked my google connected devices and where they are connected from and have 2 step verification on. My phone is not mysteriously connected elsewhere. I would start looking at 3rd party apps that you guys might have installed.
Click to expand...
Click to collapse
Same here...only the one device and all stuff connecting in USA.
rocky272727 said:
Thanks will try this option.
Click to expand...
Click to collapse
wipe the phone mught not be enough, if somehow the seller unlocked, flashed it, and lock the bootloader, the only way to get it clean is doing the same thing: unlocking bootloader and flashing the factory image. that's what i would do, and that's what i always end up doing to root the phone
dear community
I bought a new S10 plus from a Hong Kong seller online, I had the initial screen greeting in traditional Chinese where I used my other phone to translate and chose English language (noticed that the device is probably a Taiwanese version)
First few hours were fine until June 2019 was installed.
Random unresponsiveness and strange behavior (Android status bar will pull down on its own, back and home virtual buttons do not work all the time, non responsive touch screen) This will go away if I lock then unlock and will come back again or sometimes not.
This became an annoyance as it will randomly either make the screen unresponsive or ultra responsive repeating my single touch commands which is a real pain, I hope you get the picture?
I decided to do a RESET, this all went well until it rebooted to a screen where it said something in traditional Chinese and a tick next to SIM1 (I forgot my UK sim card inside) so I clicked on next
it then rebooted and with a greeting in English!
here I went through the setting up and the wireless then it could not connect to Google (how bizarre)
I had to switch off Wifi to be able to get to final home screen, then I switched Wifi back on
Google services were installed however I was unable to add my Google account
also, the random unresponsiveness came back
I tried to hard reset, now without the sim card, same as above I could not add a Google account it does time out....
I can open a browser and open web pages no problem so there is internet connection
my main problem is that the device is not working properly and I cannot add a Google account
researched the forum and I though I might give it a try and re flash official firmware.
I made short videos of this strange behavior of the phone, where I will post them if needed.
My questions are :
would flashing an official firmware solve my problem?
which version I should flash, BRI (Taiwanese) or XEU (UK EU) ?
here is my SW ver.
SAOMC_SM-F975F_OXM_XEU_PP_0018
R58M36793AR
XEU/XEU,BRI/BRI
Many thanks for your advise!
Update:
I have flashed the OXM XEU version from this thread:
https://forum.xda-developers.com/s10-plus/how-to/asba-official-stock-fw-update-odin-t3908710
Resolved:
I can now add a Google account, the problem was that I have to insert my SIM in order for this to work
Main problem:
random issues with screen and weird behavior: as I mentioned before, I get multiple registers for one touch which is extremely annoying when trying the simplest of text typing including typing wrong passwords!
the status bar is another annoyance which will drop down randomly and unexpectedly
current version:
G975FXXU2ASF3/G975FOXM2ASF3/G975FXXU2aASF3
SW ver.
SAOMC_SM-G975F_OXM_XEU_PP_0018
R58M36793AR
XEU/XEU,XEU/BRI
any ideas?
adygadam said:
Update:
I have flashed the OXM XEU version from this thread:
https://forum.xda-developers.com/s10-plus/how-to/asba-official-stock-fw-update-odin-t3908710
Resolved:
I can now add a Google account, the problem was that I have to insert my SIM in order for this to work
Main problem:
random issues with screen and weird behavior: as I mentioned before, I get multiple registers for one touch which is extremely annoying when trying the simplest of text typing including typing wrong passwords!
the status bar is another annoyance which will drop down randomly and unexpectedly
current version:
G975FXXU2ASF3/G975FOXM2ASF3/G975FXXU2aASF3
SW ver.
SAOMC_SM-G975F_OXM_XEU_PP_0018
R58M36793AR
XEU/XEU,XEU/BRI
any ideas?
Click to expand...
Click to collapse
From the CSC OMC file of the UK rom get the .pit file via WinRAR.In odin put AP in AP slot,BL in BL slot,CP in CP slot and CSC in CSC slot(CSC not Homr_CSC).In pit section of Odin put the file which you got there.P.s. Use PatcheD Odin by 3B.
Hi ExtremeGrief
I did exactly what you suggested, used patched Odin by 3B from here and did extract the .pit file which in the ROM I chose reads:
BEYOND2LTE_EUR_OPEN.pit
ROM was loaded in 05:49 min/sec, however I still have the 2 issues:
1-upon fresh reset of android first setup screens will not progress to home screen unless I disable wifi (it will get stuck forever in the Checking Info screen), also I have to insert my SIM in order for me to add a Google account which is mad. so in the future if I sell my phone the next person will have hard time figuring out why they cant add google account!
2-crazy randomly popping up android status bar is back alongside with the unresponsive screen where it will get fix temporarily by pressing power button to lock then unlock, overall operation of the phone is a pain with constant random touch freezes
any other ideas on what is happening with this phone, is it hardware or software related?
shall I start RMA with the seller or try other fixes?
Are u charging ur mobile while using it??? When these touches appear?? Are you using a genuine charger... Dial *#0*# and go to touch from the menu... Swipe your finger through all the zones to check if touch panel is okay
muhammadshais said:
Are u charging ur mobile while using it??? When these touches appear?? Are you using a genuine charger... Dial *#0*# and go to touch from the menu... Swipe your finger through all the zones to check if touch panel is okay
Click to expand...
Click to collapse
no, I am not charging it while using it and the charger is a genuine one, I usually use wireless charging for my phones.
These random glitches in the status bar and unresponsive screen touch are random but they are noticeable and I have recorded a video of this strange behavior.
Now using this GSM test screen, there are no issues with the panel, all is registering okay and the weird part that the status bar is not acting crazy or showing up, also back/home buttons are working perfectly in this mode
any other ideas?
here are links for some videos I made to show the issues:
unresponsive screen video1
unresponsive screen video2
Status bar drops on its own!
these links are available for 6 days, I will refresh the links if necessary
adygadam said:
Hi ExtremeGrief
I did exactly what you suggested, used patched Odin by 3B from here and did extract the .pit file which in the ROM I chose reads:
BEYOND2LTE_EUR_OPEN.pit
ROM was loaded in 05:49 min/sec, however I still have the 2 issues:
1-upon fresh reset of android first setup screens will not progress to home screen unless I disable wifi (it will get stuck forever in the Checking Info screen), also I have to insert my SIM in order for me to add a Google account which is mad. so in the future if I sell my phone the next person will have hard time figuring out why they cant add google account!
2-crazy randomly popping up android status bar is back alongside with the unresponsive screen where it will get fix temporarily by pressing power button to lock then unlock, overall operation of the phone is a pain with constant random touch freezes
any other ideas on what is happening with this phone, is it hardware or software related?
shall I start RMA with the seller or try other fixes?
Click to expand...
Click to collapse
Hi,next time you respond to my replies just quote me.Try to make the same thing that I told you to do before,but this time in Options tab in Odin 3B select:Nand Erase All,Auto Reboot and F.Reset Time.If this dors not work then it is a hardware problem but try this anyway.Maybe the seller that you bought the phone from put some malicious software on a hidden partition of the phone.Nand erase all wipes EVERY partition and writes it again.Hope this helps!
muhammadshais said:
Are u charging ur mobile while using it??? When these touches appear?? Are you using a genuine charger... Dial *#0*# and go to touch from the menu... Swipe your finger through all the zones to check if touch panel is okay
Click to expand...
Click to collapse
ExtremeGrief said:
Hi,next time you respond to my replies just quote me.Try to make the same thing that I told you to do before,but this time in Options tab in Odin 3B select:Nand Erase All,Auto Reboot and F.Reset Time.If this dors not work then it is a hardware problem but try this anyway.Maybe the seller that you bought the phone from put some malicious software on a hidden partition of the phone.Nand erase all wipes EVERY partition and writes it again.Hope this helps!
Click to expand...
Click to collapse
I did exactly what you suggested, so far so good.
I had to disable wifi to get to home screen then I re-enabled it, it did update all Google services.
my only problem now is that with the phone without a SIM, I cannot add Google account! it is stuck in the "Checking Info" screen.
any ideas?
adygadam said:
I did exactly what you suggested, so far so good.
I had to disable wifi to get to home screen then I re-enabled it, it did update all Google services.
my only problem now is that with the phone without a SIM, I cannot add Google account! it is stuck in the "Checking Info" screen.
any ideas?
Click to expand...
Click to collapse
Then its a hardware problem.Sorry.
adygadam said:
here are links for some videos I made to show the issues:
unresponsive screen video1
unresponsive screen video2
Status bar drops on its own!
these links are available for 6 days, I will refresh the links if necessary
Click to expand...
Click to collapse
Did your try clearing your cache? Normally if your had reset then you won't have to do this... But try it and see.... Shutdown your phone then pressing bixby button + vol up + power until u see recovery then clear cache.
If it's still can't resolve then get help from samsung service center.
ExtremeGrief said:
Then its a hardware problem.Sorry.
Click to expand...
Click to collapse
thank you for trying to help me.
this is the weirdest issue I had so far with any phone! seems that getting phones from another region and specially China is a journey into a dark tunnel!
I thought the same as you, maybe a malicious software, the phone was spanking new and it was sealed with a guarantee sticker, mind you if they can clone entire buildings they can do anything.
I have started an RMA process with the seller, whats funny is that their T&C state that they reserve the right to not honor the claim if its a firmware issue etc plus they would charge 10% off price for restocking fees.
Any other ideas from anyone?
ExtremeGrief said:
Then its a hardware problem.Sorry.
Click to expand...
Click to collapse
ramnkc said:
Did your try clearing your cache? Normally if your had reset then you won't have to do this... But try it and see.... Shutdown your phone then pressing bixby button + vol up + power until u see recovery then clear cache.
If it's still can't resolve then get help from samsung service center.
Click to expand...
Click to collapse
Hi,
yes I did the following since I had the problems:
reset settings
wipe cache
hard reset
reflash with Odin
reflash with 3B Odin
reflash with 3B Odin plus erase Nand
and now I just tried wipe cache
still cant add Google account, and also I noticed this status bar drop down quickly issue occur just once for now!
adygadam said:
Hi,
yes I did the following since I had the problems:
reset settings
wipe cache
hard reset
reflash with Odin
reflash with 3B Odin
reflash with 3B Odin plus erase Nand
and now I just tried wipe cache
still cant add Google account, and also I noticed this status bar drop down quickly issue occur just once for now!
Click to expand...
Click to collapse
Then probably need to make a trip down to samsung service center then.
ramnkc said:
Then probably need to make a trip down to samsung service center then.
Click to expand...
Click to collapse
I just called the service centre near to my city in the UK, basically what he said is that I can bring the phone for them to have a look at however it being made for another region (Hong Kong/Taiwan whatever) then the software he said or parts required are difficult to get hold of and he advised me to contact the seller.
he said that probably I locked the device by mistake if I cannot add Google account.
I am going to visit them (1:30 hour drive) now to see what they can make off it.
not sure what happened nor why this all happening, for my phone software is black magic, I can happily do tinker with PCs etc and even do some basic Linux etc, I am not entirely sure what is making this phone locked and how to get rid of this or even find out if any of the hardware elements is faulty.
latest update:
I spent 3 hours round trip by car and got to the official Samsung service centre, they checked my phone and said that it is very likely the phone is genuine (not sure why they are not 100% sure) and it is designated as shipping country: Taiwan with a model of SM-G975FCKGBRI, however the product date is 1/9/2015! compared to my aging genuine UK version S7 Edge which has a product date of 1/2/2016
when I said that the phone was new in case with a warranty sticker, he said that anyone can do this including Samsung where they refurbish phones and reseal them and apply the special silver warranty sticker and goes back into sale!
upon inspection he confirmed that the right middle section of the touch screen is faulty
what is more bizarre is that he managed to log into google using their wifi connection no problem.
lastly, he said I have two options + last resort:
1-they will repair this on my cost and it could take weeks or months to get the parts for this specific Taiwanese phone (I never heard of this before specially that digitizer is just a component)
2-return it to original seller for them to replace/repair or refund
3-call Samsung care UK and try to "convince" them to take this handset and repair it eventually FOC
Now, I don't know what the Hong Kong seller has done previously to this phone if they had unsealed it then applied a warranty sticker (says Samsung etc..), what I know for sure is that I resisted common sense and ordered this phone overseas to save few bucks
to summarize, I will give up and RMA this phone maybe the seller can replace/repair etc.
thanks all for your help
ramnkc said:
Then probably need to make a trip down to samsung service center then.
Click to expand...
Click to collapse
adygadam said:
latest update:
I spent 3 hours round trip by car and got to the official Samsung service centre, they checked my phone and said that it is very likely the phone is genuine (not sure why they are not 100% sure) and it is designated as shipping country: Taiwan with a model of SM-G975FCKGBRI, however the product date is 1/9/2015! compared to my aging genuine UK version S7 Edge which has a product date of 1/2/2016
when I said that the phone was new in case with a warranty sticker, he said that anyone can do this including Samsung where they refurbish phones and reseal them and apply the special silver warranty sticker and goes back into sale!
upon inspection he confirmed that the right middle section of the touch screen is faulty
what is more bizarre is that he managed to log into google using their wifi connection no problem.
lastly, he said I have two options + last resort:
1-they will repair this on my cost and it could take weeks or months to get the parts for this specific Taiwanese phone (I never heard of this before specially that digitizer is just a component)
2-return it to original seller for them to replace/repair or refund
3-call Samsung care UK and try to "convince" them to take this handset and repair it eventually FOC
Now, I don't know what the Hong Kong seller has done previously to this phone if they had unsealed it then applied a warranty sticker (says Samsung etc..), what I know for sure is that I resisted common sense and ordered this phone overseas to save few bucks
to summarize, I will give up and RMA this phone maybe the seller can replace/repair etc.
thanks all for your help
Click to expand...
Click to collapse
I just found out why I could not log into Google and the request was timing out!
I have my router at home setup with a DNS server of 9.9.9.9 (as I dont want Google to snoop over all my activity outside Chrome) therefore the phone was not able to connect to Google server for some bizarre reason even though my web browsers have no problem using Quad9 to resolve google services.
I set the DNS up back to 8.8.8.8 and now my phone can instantly log into google!
hope this helps someone who tinkers with their DNS settings on their routers
I need help identifying what app or setting got me into this mess.
I think the hacker has adb access.
He shuts down apps.. etc
He is messing with the notifications.. i get ony a few. Sometimes they come in late.
I have made reset from samsung setting and the boot menu, AND I INSTALLED A NEW ROM (the one for my phone) WITH ODIN. Still the issue resurfaces.
I think my roomate installed smthg in it. He is on the house wifi and he is got a degree in networking (i think thats what it's called, we study in french in my country)
Please i need help.
If someone needs any further details, please ask.
Avoid the wifi network you suspect your hacker friend is on, reinstall the rom downloaded on another network and stay on 4G and see if it still happens? Also suspect your PC to be hacked...
Thx for replying,
I did format my pc but i have connected it to house wifi.. didn't notice anything out of order though.
I found out about the "Revoke USB debugging authorisations" option in Developer Options. I think it is working.
Today, since i made a new instagram account, i added a mutual friend. Turns out it was an old and lost account, and thats when i got the error from the video.
Fortunately, i fixed it by un.following the account and clearing the app storage.
I need to know what access does he have?
Can't upload the video, here's some shots.
Look no further than yourself for the cause of this... one way or another.
RX: Factory reset, change Google account password.
Stop with the social media crap and go mingle with real people.
This not about social media, it's about getting my phone back.
With my old account, I couldn't even talk to my messenger friend. Today, thats like having your phone number unreachable all the time, frustrating.
Please if you don't want to help don't, but no need for quick unhelpful replies.
Carch921 said:
This not about social media, it's about getting my phone back.
With my old account, I couldn't even talk to my messenger friend. Today, thats like having your phone number unreachable all the time, frustrating.
Please if you don't want to help don't, but no need for quick unhelpful replies.
Click to expand...
Click to collapse
How was it compromised?
Understand if it was compromised it's more than likely because you left yourself vulnerable to attack.
A compromised OS needs to be cleaned or wiped... I gave you the solution(s).
No need to say thanks but don't give me lip about your screw ups.
Thank you.
I tried factory reset more than 10 times, different ways. No luck.
I think he is got access to one of my friends account but i don't know how he is using this connection with me ( message, notification.. i don't know)
@blackhawk what you said is true, and i didn't mean no offense.
Carch921 said:
Thank you.
I tried factory reset more than 10 times, different ways. No luck.
I think he is got access to one of my friends account but i don't know how he is using this connection with me ( message, notification.. i don't know)
@blackhawk what you said is true, and i didn't mean no offense.
Click to expand...
Click to collapse
Reflash the firmware especially if it is Oreo or below.
If it's not embedded in the firmware, it's being added by you albeit inadvertently.
Your Achilles heel is social media... don't be so predictable. Break the link in the chain.
None of the social apps should be running on the device, they are malware. At least keep them in the cloud.
Email must always be kept in the cloud and any attachments downloaded from it scruntinized or preferably not downloaded at all. All downloads are suspect.
At this point your data base is suspect as well.
Insanity is doing the same thing over and over, expecting a different result.
Android 11.
I am trying.
Carch921 said:
Android 11.
I am trying.
Click to expand...
Click to collapse
Unless someone physically got their hands on it, there's no known way the Android 11 stock factory image can be compromised by a rootkit or virus. A factory reset is all that is needed.
The problem happened after the reset.
blackhawk said:
Unless someone physically got their hands on it, there's no known way the Android 11 stock factory image can be compromised by a rootkit or virus. A factory reset is all that is needed.
The problem happened after the reset.
Click to expand...
Click to collapse
That is exactly what i suspect did happen. I often leave my phone home and my pattern is known for him.
How can i undo a modification of that level.
(I intend to go to a phone repair shop and install new soft with the "box". Is this recommended or is it a bad idea)
Carch921 said:
That is exactly what i suspect did happen. I often leave my phone home and my pattern is known for him.
How can i undo a modification of that level.
(I intend to go to a phone repair shop and install new soft with the "box". Is this recommended or is it a bad idea)
Click to expand...
Click to collapse
Never leave a phone physically unsecured as that's the only real security there is.
You need to have the firmware reflashed then be careful what you put back on it.
Change all your passwords and use secure passwords.
I ithink i this is the problem.( in the pic below)
There was an app called android device.. don't know if this is normal. So i deleted it and restarted and things are back to normal.
Sorry i can't upload the image, the app closes automatically.
Scan it online with Virustotal.
Sell the phone Facebook