Apps restarting randomly - ZenFone 2 Q&A, Help & Troubleshooting

Hey guys, over the past 5 days of using this phone I have noticed a few odd things. One that is really annoying is some apps just close and open again. Not an Android force close, there is no notification, the app just stops and instantly restarts. Apps this happens the most with is The Chive and Gmail. I've used a lot of other apps but these two are the worst. And Gmail is an important app, I use it a lot.
Has anyone else had this issue? Any ideas what could be causing this? Along with the poor battery, this is making a great piece of hardware unusable. Any info on this would be appreciated.
Cheer's!!!

I haven't noticed your issues, but I have had very inconsistent results with video streaming apps from TV and cable networks and my cable provider (xfinity from comcast in the US) that range from force closing to just not being to load videos.

deucalion0 said:
Hey guys, over the past 5 days of using this phone I have noticed a few odd things. One that is really annoying is some apps just close and open again. Not an Android force close, there is no notification, the app just stops and instantly restarts. Apps this happens the most with is The Chive and Gmail. I've used a lot of other apps but these two are the worst. And Gmail is an important app, I use it a lot.
Has anyone else had this issue? Any ideas what could be causing this? Along with the poor battery, this is making a great piece of hardware unusable. Any info on this would be appreciated.
Cheer's!!!
Click to expand...
Click to collapse
Has never happened to me in Gmail. I use it a lot with 3 different accounts. But force closes are closely related to memory leaks that are very abundant in 5.0. But since others dont seem to be experiencing this issue, I'd recommend a flash of the latest firmware and a complete wipe (if possible). Do you have any memory manager apps? If so that could be an issue too.
---------- Post added at 12:33 PM ---------- Previous post was at 12:32 PM ----------
hkdmjack said:
I haven't noticed your issues, but I have had very inconsistent results with video streaming apps from TV and cable networks and my cable provider (xfinity from comcast in the US) that range from force closing to just not being to load videos.
Click to expand...
Click to collapse
Yeah I've had odd reactions with videos too including lags which shouldn't happen - given the hardware specs.

deucalion0 said:
One that is really annoying is some apps just close and open again. Not an Android force close, there is no notification, the app just stops and instantly restarts.
Click to expand...
Click to collapse
Having the same issue. looks like it happens like once every 30 minutes to me, no matter the app. going to wipe data and do a firmware update, let's see how it goes.

I have this issue (crashing apps randomly /w no error) in particular music apps like DI.FM, Google Music, and Audible while driving. The phone is not (directly) in use by me as I use a 3.5mm or Bluetooth an initially pressing the pay button before starting my trip. This is frustrating because it randomly crashes (no notification) while I am busy driving and I have to pull to the side of the road and start it again (safety). Sometimes the crashing will not happen for hours at a time (and I enjoy the audio), other times it happens every few minutes (and I get fed up and give up on the phone wanting to put it under the tire).
I was trying to find a good way to log the error but I am too inexperienced and just go frustrated after a while as I could not find a way to log it while it was in use (playing audio) during my transit.

Related

[Q] YouTube app force closes

So i've beenn having this weird problem with youtube lately, every time i'm gonna open a video it force closes, and the tablet doesn't let me uninstall so i can reinstall, any idea?
OSN_Voodoo said:
So i've beenn having this weird problem with youtube lately, every time i'm gonna open a video it force closes, and the tablet doesn't let me uninstall so i can reinstall, any idea?
Click to expand...
Click to collapse
I'm having the same problem on 4 different mobile devices (2 phones, 2 tablets) al of which were working fine yesterday.
The problem is obviously from youtube.
They are making horrible changes.
Subscriptions don't appear on the home page anymore. We are now forced to see what they choose to throw at us.
Very sad!
same here, then is not my tablet, hope they fix it
I see, i thought it was my tablet, it does look like they're doing changes for the worse :/
same to me.

[Q] Google Play Music "All Access" Streaming Errors

The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Update
Just got a reply from Support. They obviously did not read my email.
Hello Ryan,
Thanks for contacting our support team.
Playback issues can occur if your internet connection was lost or the speed of your connection changed while streaming. In addition, it is possible that there is an issue with the music file that you originally downloaded.
If the problem occurs while streaming music, please try playing the original file you added locally to determine if this is related to your internet connection. The issue is most likely related to your internet connection if the problem doesn't occur when playing the original file.
Please let me know if you have any other Google Play questions that I can further assist with.
Best Regards,
Samantha
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.
I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.
MZille said:
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.
I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.
Click to expand...
Click to collapse
Lovely. There's also a thread over at productforums.google.com/forum/#!topic/mobile/A01ByhnMKOQ that might be helpful. Thanks.
I haven't been using the app too much (maybe about 3 hours worth of listening, both All Access and my tracks, since yesterday) but I haven't encountered any issues. I am rooted and running EOS, if that matters.
ATT version here
if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.
Any fix for this? is it just too new?
I'm also having this problem but it doesn't occur with my Asus transformer pad. Does running a custom rom fix this?
---------- Post added at 12:31 AM ---------- Previous post was at 12:22 AM ----------
I don't think this is a hardware issue. I hope as more updates are released this is fixed but idk how soon that it is.
badnewswrx said:
ATT version here
if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.
Any fix for this? is it just too new?
Click to expand...
Click to collapse
Yeah, that's what I'm experiencing as well.
rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Click to expand...
Click to collapse
I have a at&t optimus g and Im having the same issue. wont make it through a whole song before it stops. error "couldn't play stream you requested" pops up.
rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Click to expand...
Click to collapse
I'm also having this issue. But I'm sprint LG Optimus G rooted 4.1. I've tried several things related to streaming errors in the past like making sure the hosts file is ok as well as setting lpa.decode to false. But no dice.
Does running a custom rom fix this?
jbrooks58 said:
Does running a custom rom fix this?
Click to expand...
Click to collapse
I just installed EOS and so far I'm several songs in without it stopping. So, yes I think a custom ROM fixes this.
Thats good. Im just scared to unlock my bootloader because my freegee bricked me last time lol
Same issue here. Also whenever I try to start a "radio" it just tells me the "radio could not start"
Seems this new version is broken for us as the older version worked fine.
I'll just stick to iheart for now and see what they do to fix it.
I'm on CM10.1 and do have this issue once in a while. It's very rare though.
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.
Sent from my LG-LS970 using xda premium
rdpollard said:
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
I was able to get in contact with google support and send them some logs when the problem occurred. Anyone else who has the problem try and get ahold of support and tell them that you've already tried to reinstall the app, reboot the phone and clear it's cache. Send them the logs too if you can.
try this go to Settings -> Apps -> Media Storage -> Clear Data
wilberatilioa said:
try this go to Settings -> Apps -> Media Storage -> Clear Data
Click to expand...
Click to collapse
Are you sure this works? Have you done it?
It worked for a few hours, after that everything went back to the same issue. I moved to an asop rom and it is working just fine. I guess the problem is related with the lg rom

Play store/Youtube issues

I'm having this really weird issue with these two apps for a while. Basically I would keep getting connection error in the Play store or on Youtube every few minutes or so, then I would retry and everything would be back to normal. Odd thing is that I can have a browser open in a side window and go to google or any other website just fine while this issue happens. I'm not sure if there's more google apps affected. Hell one time it was so bad that Youtube refused to load for a good minute or so, I opened a pen window for the browser, loaded up the same youtube video in there and it started playing before the app even loaded it (kept giving me connection error).
I have Adblock Plus running in the background so I wonder if that's what's doing this..but it seems odd for it to affect these apps.
Any ideas to fix this?
C2Q said:
I'm having this really weird issue with these two apps for a while. Basically I would keep getting connection error in the Play store or on Youtube every few minutes or so, then I would retry and everything would be back to normal. Odd thing is that I can have a browser open in a side window and go to google or any other website just fine while this issue happens. I'm not sure if there's more google apps affected. Hell one time it was so bad that Youtube refused to load for a good minute or so, I opened a pen window for the browser, loaded up the same youtube video in there and it started playing before the app even loaded it (kept giving me connection error).
I have Adblock Plus running in the background so I wonder if that's what's doing this..but it seems odd for it to affect these apps.
Any ideas to fix this?
Click to expand...
Click to collapse
I don't have Adblock but I have issues with YouTube App aswell. It works most of the time flawlessly but sometimes like you it seems to take to long to load so what I do is close the app fully then launch it again and it works fine, I also had another weird issue of whenever I played a video in full screen and changed the tablets orientation it would dim the brightness to 0% (even changing the screens brightness to 100% wouldn't cause the app to brighten up) and hoy a "small weird box with what looked like signal bars next to it", this hasn't happened the last few times I used the tablet but its just bizarre so deffo something is up with the App that's for sure.

Freezing during run.

I've been using Ghostrace with a Polar H7 and Jaybird Bluebud X headphones. While running and listening to offline Google Play music, about 30-40 minutes into my run, the songs start to get cut short and a new one starts, then, eventually, everything freezes and I have to reset by holding the button. My ghostrace logs are recovered and I am able to get all my stats, but they are broken and not very useful. Also, doing this 3-4 times during a long run is REALLY counter productive. My songs, even from the beginning of a run, seem to not finish completely before it moves on to the next one. It is rather annoying when you are expecting your song to continue and it just stops mid way and a new one starts.
I've done a factory reset and re-downloaded all my music and it still seems to be happening. A
Any suggestions?
Getting worse now. Can only run about 10-15 minutes and it starts to happen and then freezes. Factory reset watch. Cleared cache on phone and redownloaded and installed everything. Still happening.
Hi, just trying to figure out whats causing this bug, though yours sounds different in that you have to reset. I've seen other reports of it just resetting on its own.
Anyway, what version of Ghostracer do you have? You can see on the watch, on the 3rd page down. Just wanting to find out if its a new problem I've created or if its something to do with the google play update the last month.
Cheers
Craig
cjkiller said:
Hi, just trying to figure out whats causing this bug, though yours sounds different in that you have to reset. I've seen other reports of it just resetting on its own.
Anyway, what version of Ghostracer do you have? You can see on the watch, on the 3rd page down. Just wanting to find out if its a new problem I've created or if its something to do with the google play update the last month.
Cheers
Craig
Click to expand...
Click to collapse
0.9.2
Don't really have a problem with Ghostracer. It seems to work fine. It appears to be a bluetooth issue (leaning this way since I started experiencing issues transferring files from my phone occasionally) or google play music issue since many times I haven't been using Ghostracer when the issue occurs.
Is it possible that sweat is the culprit? I have heard of people having problems with sweat during their runs messing up their SW3 - that's because although the SW3 is water-resistant, that applies to fresh water only, not salt-water like sweat. Try running with a sweat band under your watch and see if that solves the problem.
Colinmb said:
0.9.2
Don't really have a problem with Ghostracer. It seems to work fine. It appears to be a bluetooth issue (leaning this way since I started experiencing issues transferring files from my phone occasionally) or google play music issue since many times I haven't been using Ghostracer when the issue occurs.
Click to expand...
Click to collapse
Thanks for your info Colinmb, I was going crazy thinking I had broken something in the latest beta. So it looks like its a bluetooth problem created in the last update of the wear app/google play update, which came out around the 7th of November I think. Might make a post on the Sony site, see if anyone cares.
Problem solved with latest Google Play Services update.

HACKED? Loud videos randomly playing when screen is off

Hello all.
This question isn't Pixel-specific (as far as I know) but I wanted to ask it here.
For the last week or so, my Pixel XL will suddenly and loudly play an the audio from what I assume is an advertisement video. If I unlock the phone while it's playing, the audio stops and there's nothing to see (other it it seemingly switching from landscape back to portrait).
I tried to delete all apps I've installed in the last 2 weeks, but it still happens.
Any suggestions on how I can solve this issue?
FligMupple said:
Hello all.
This question isn't Pixel-specific (as far as I know) but I wanted to ask it here.
For the last week or so, my Pixel XL will suddenly and loudly play an the audio from what I assume is an advertisement video. If I unlock the phone while it's playing, the audio stops and there's nothing to see (other it it seemingly switching from landscape back to portrait).
I tried to delete all apps I've installed in the last 2 weeks, but it still happens.
Any suggestions on how I can solve this issue?
Click to expand...
Click to collapse
Try running some of the adware and virus scanners. There are some good ones on the play store now. I would suggest you also look at what services are running. Sounds like it is infected.
I tried running two of the top virus and malware scanners, and nothing was found.
Regarding running services, I don't see anything unusual in the list (from Developer options). But then again, I'm not sure what I'm looking for.
Try killing the processes until the audio stops. That should help find out the cause.
Best way to fix would be to do a factory reset.
Sounds like your best bet is a factory reset.
I think it's a Facebook issue. I have same issue only after playing video thru Facebook app.
Sent from my Pixel XL using XDA-Developers Legacy app
Can you check logcat logs to see what's doing what?

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