[Q] The sound is shift - ZenFone 2 Q&A, Help & Troubleshooting

Good evening everyone ..
I noticed a problem I never had before with other smartphones (HTC / Samsung)
The sound is shift on all vidéo on YouTube or web ..
Or in my music from my phone the voice of music is finished then the time of the music is not finished..  But hey it's still not bother me too ..
But why all the videos on Web Browser (chrome / browser asus) or YouTube the sound is oshift ..?
The sound comes and then the person's lips move ..
Thank you for your reply

quadeur06 said:
Good evening everyone ..
I noticed a problem I never had before with other smartphones (HTC / Samsung)
The sound is shift on all vidéo on YouTube or web ..
Or in my music from my phone the voice of music is finished then the time of the music is not finished..  But hey it's still not bother me too ..
But why all the videos on Web Browser (chrome / browser asus) or YouTube the sound is oshift ..?
The sound comes and then the person's lips move ..
Thank you for your reply
Click to expand...
Click to collapse
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?

munifbafana said:
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
Click to expand...
Click to collapse
Thank for your answer you have the same problem..

Same issue here... I'm getting very nervous about that

How do we bring this up to asus? I believe it is a software issue because it happens accross the different zen2 variants n not limites to only one variant.

I dont have sync issues... Both Audio/Video as well as time syncs perfectly... I am using ZE551ML with 2.15.40.10 pre-rooted...Videos playing from MX Player Pro and Audio files from PlayerPro..

Hmm, perhaps the higher end models r not affected...so far i can confirm from two devices. Ze500cl n ze550ml 16gb

Please check for latest system updates or when the next update becomes available. To optimize memory and performance go to:
apps/ASUS Support/Assistance/System/Optimize memory/follow detailed steps
apps/ASUS Support/Assistance/Software/Slow app operation/follow detailed steps
or online at http://www.asus.com/us/support/self-service/11/
Sincerely,
ASUS_USA

Who have a solution ?
And thank for the answer asus

Thanks asus, i hve checked in the zentalk forum n many other ppl having same problem, still no fix. Some says that rebooting will fix it for some time. But it will eventually come back. I noticed aft rebooting the problem video audio sync problem was minimised. But for instagram it will still stop n loop the audio only

Theres a new update that fixed this! So far soo gud!

Zenfone 2 video lagging
For those people people suffering from video lagging on facebook and instagram, just disable audio wizard and change battery settings to optimized.

munifbafana said:
Theres a new update that fixed this! So far soo gud!
Click to expand...
Click to collapse
On YouTube too?
Sent from my ASUS_Z00AD

Surprisingly, I disabled developer options and it works fine.

Related

Click during Youtube with handsfree speaker

Hi guys,
i've installed OTA 1.29.401.11 on my HTC One X but now, during reproduction of a youtube video, i hear many "clicks"...it seem like the very old cd burners when they aren't capable to extract the tracks.
Someone has the same problem?
Thanks
Exactly the same happen to me!
Sounds good to me that the problem isn't only mine.
I don't know if the issue depends on the last OTA.
I had this once and rebooting the phone cured it. It affected all audio for me including videos in the gallery
Don't have that problem. But a reboot of the phone might help or check if the youtube application needs an update...
do you have the same problem when using a headset?
I thought it's somehow related to the YT app itself. It's the only one I'm getting these audio clicks and stutters in. The problem gets especially crazy I have Audio FX Widget turned on (absolutely no problem in any other apps that play audio).

[Q] Sound problem (YouTube etc.)

Hi folks,
Just want to know if someone also have the same problem and if he has succeeded to fix it :
Not always but pretty often when I watching a video on Youtube directly on the web or with the app (WiFi or even 3G) the sound becomes really jerky and the only "solution" to fix it and watch my video in a normal way is to reboot the phone (killing the running tasks has no effect...)
At the beggining I thought it was my headphones but they do work and the MP3 player also works without any problem...
Tks
Romain75 said:
Hi folks,
Just want to know if someone also have the same problem and if he has succeeded to fix it :
Not always but pretty often when I watching a video on Youtube directly on the web or with the app (WiFi or even 3G) the sound becomes really jerky and the only "solution" to fix it and watch my video in a normal way is to reboot the phone (killing the running tasks has no effect...)
At the beggining I thought it was my headphones but they do work and the MP3 player also works without any problem...
Tks
Click to expand...
Click to collapse
I have exactly the same issue but it happens with music player as well. Especially with beats on. For example if the phone is locked and screen is off, when i press the unlock button it always jerks music that is on the background.
Any ideas? I'm on 4.0.4

[Q] Video apps low audio

Hello!
Alright so here's the deal. When I go to record videos on apps such as keek or vine or even now instagram - the videos all have such low audio it's like there is no audio unless I like yell in the video. Now when recording with the standard camera app everything is just fine - no audio problems. The volume is the same both times - at it's highest but I just can't seem to figure out what kind of problem this is. My mic is fine in phone calls etc etc - but any apps from google play = terrible audio! So... tell me people - what shall I do?
zmirza said:
Hello!
Alright so here's the deal. When I go to record videos on apps such as keek or vine or even now instagram - the videos all have such low audio it's like there is no audio unless I like yell in the video. Now when recording with the standard camera app everything is just fine - no audio problems. The volume is the same both times - at it's highest but I just can't seem to figure out what kind of problem this is. My mic is fine in phone calls etc etc - but any apps from google play = terrible audio! So... tell me people - what shall I do?
Click to expand...
Click to collapse
Same problem here, WHY is there no info about this, its incredibly annoying , im looking to sell my phone because of this issue has been going on since december
so... no one knows what to do ?
zmirza said:
Hello!
Alright so here's the deal. When I go to record videos on apps such as keek or vine or even now instagram - the videos all have such low audio it's like there is no audio unless I like yell in the video. Now when recording with the standard camera app everything is just fine - no audio problems. The volume is the same both times - at it's highest but I just can't seem to figure out what kind of problem this is. My mic is fine in phone calls etc etc - but any apps from google play = terrible audio! So... tell me people - what shall I do?
Click to expand...
Click to collapse
I have been having the same problem ever since instagram video came out...
and surprisingly I couldn't find ANYTHING online when i googled it .. .
I tried restarting... re-installing Instagram and nothing fixed... very low sound in video and i cant even hear it in both rear and front facing camera.. I even tried with headphones but no luck...
check out my videos on instagram and see the problem :'( ID : sinadanesh87
it's extremely annoying....
NOTE:
i also noticed that whenever I puch the camera to post something phone goes on SILENT mode itself... which is absolutely weird .... hope a fix is on the way.
thanks ..
i have the same problem!!
zmirza said:
Hello!
Alright so here's the deal. When I go to record videos on apps such as keek or vine or even now instagram - the videos all have such low audio it's like there is no audio unless I like yell in the video. Now when recording with the standard camera app everything is just fine - no audio problems. The volume is the same both times - at it's highest but I just can't seem to figure out what kind of problem this is. My mic is fine in phone calls etc etc - but any apps from google play = terrible audio! So... tell me people - what shall I do?
Click to expand...
Click to collapse
i have the same problem. Couldn't find the fix

[Q] No sound/fast video playback

Since a few days I have no sound on my phone. Also the video playback is playing at a faster speed (I would like to say double speed). This afternoon I had problems trying to call someone, it kept saying Dialling but would not connect. The last seems to have gone away, but still no sound in video's/phone calls/alarms, etc..
Text messages, whatsapp messages, email etc. all seem to work fine. Even when I have no wifi, so I do have a good connection to my provider.
I have rebooted, reinstalled my rom (Cyanogenmod 10.2), gone back to an old nandroid backup, heck I was even that desperate I tried to go back to the original HTC stock rom, but I it wouldn't seem to install the stock rom, but just reboot.
But anyway, I'm back to cyanogenmod 10.2 but no affect. I'm still having the same issues.
I've searched the forum and only came across this post: http://forum.xda-developers.com/showthread.php?p=48419066#post48419066 but it didn't help me that much.
Also google hasn't helped me. 1 guy said it was his radio, but wouldn't seem that likely to me.
Has anyone else got this problem and if they do what have they done to fix it?
update 14-12:
It seems that not all video players play the video's at double speed. VLC keeps the video at the correct speed, but still can't seem to get any sound. Even streaming media (plex, youtube, etc. are playing at double speed!?) Incoming calls also can't be heard. The phone rings, but I can't hear anybody.
Same issue here.
CrisisCorE said:
Same issue here.
Click to expand...
Click to collapse
I sent my phone back to HTC, they repaired it free of charge...
I just flashed a backup and now it works fine
moto x..no media audio after call
I have a motox... since the 4.4 update after a phone call there will be no audio in media players and they play (video) at what seems to be double speed.
If I disconnect Bluetooth, then reconnect it's fine till the next phone call...
This is not player specific, meaning any media player ( YouTube, Netflix, NBC news,NPR audio)
Btw..not rooted
Nopinky said:
I have a motox... since the 4.4 update after a phone call there will be no audio in media players and they play (video) at what seems to be double speed.
If I disconnect Bluetooth, then reconnect it's fine till the next phone call...
This is not player specific, meaning any media player ( YouTube, Netflix, NBC news,NPR audio)
Btw..not rooted
Click to expand...
Click to collapse
This is the HTC ONE X forum not the motox forum !
Sent from my HTC One X using XDA Premium 4 mobile app
Mr Hofs said:
This is the HTC ONE X forum not the motox forum !
Sent from my HTC One X using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Correct, it is, but its the same issue.. maybe not hardware dependent?
i had similar issue... it was a bad kernel flash and i fixed it flashing again the same kernel... if you still have the issue try another kernel/kernel version...

Video Playback Issues Zenfone 2 CL

I have the CL model Zenfone 2. I have a number of short videos on my phone of my son playing etc. Some I have shot myself using the default camera app, some shot using Google's camera app and some I have downloaded from Google+. All of them stutter quite badly to the point they're unwatchable. I also have the same issue when playing back videos sent to me from other people via WhatsApp etc. These videos are max 2 minutes long. Mostly around 30 seconds. There should be absolutely no issue playing these files.
Is anyone else having video playback issues, or does anyone have any ideas on how to fix this?
circkle said:
I have the CL model Zenfone 2. I have a number of short videos on my phone of my son playing etc. Some I have shot myself using the default camera app, some shot using Google's camera app and some I have downloaded from Google+. All of them stutter quite badly to the point they're unwatchable. I also have the same issue when playing back videos sent to me from other people via WhatsApp etc. These videos are max 2 minutes long. Mostly around 30 seconds. There should be absolutely no issue playing these files.
Is anyone else having video playback issues, or does anyone have any ideas on how to fix this?
Click to expand...
Click to collapse
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
munifbafana said:
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
Click to expand...
Click to collapse
getting same issue, also i tried in dubsmash, same its not sync to audio
Guys I just ordered mine from Amazon . Could you please try MX Player to play videos. if it is still an issue i might cancel my order cause it needs 2-4 weeks to be shipped. It is an upgrade of my Mate 7 which has an issue on recording vidz on Instagram, path, and snapchat.
I have the same issue on my device. Happens with YouTube videos as well. I found that immediately after reboot studio is synced up again. It's definitely a software issue.
Sent from ASUS ZenFone 2
I dont have this issue but i am not able to use H/W decoder on MX Player Pro...i can only use S/W decoder... It displays an error when H/W is selected... I wonder why it is not able to run.. I mean this device has enough juice to play it using H/W decoder...My previous phone used to play videos while using H/W decoder and that phone was not at all close enough to this device in specs...
Which model do u hve
munifbafana said:
Which model do u hve
Click to expand...
Click to collapse
ZE551ML on pre rooted 2.15.40
yeahh i want to create a new thread too about this problem to make sure dev or someone else notice this bugs.
i have ZE550ML and this playback issues is irritating me so much. i love to play vine, dubsmash videos and instagram videos so much.
but this playback issues is the major problem for me.
hope ASUS will update their ZenUI ASAP to fix this problems
Alright!
mhp1995 said:
I dont have this issue but i am not able to use H/W decoder on MX Player Pro...i can only use S/W decoder... It displays an error when H/W is selected... I wonder why it is not able to run.. I mean this device has enough juice to play it using H/W decoder...My previous phone used to play videos while using H/W decoder and that phone was not at all close enough to this device in specs...
Click to expand...
Click to collapse
i can play on HW mode just fine.. try downloading the MX player codec for x86 processors in the playstore
Got already 2 threads in zentalk regarding the issue. I hope they'll fix it soon.
Here's my thread in zentalk: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=8365
Here's from another person: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=7673&extra=page=1
Thanx, the new update fixes this issue, so far so gud! Hope it remains that way!
---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------
saud__19 said:
Guys I just ordered mine from Amazon . Could you please try MX Player to play videos. if it is still an issue i might cancel my order cause it needs 2-4 weeks to be shipped. It is an upgrade of my Mate 7 which has an issue on recording vidz on Instagram, path, and snapchat.
Click to expand...
Click to collapse
U dun hve to cancel now
Please check for latest system/app updates or when the next updates becomes available. To optimize memory, performance and troubleshooting assistance recommend to use our ASUS app called ASUS Support/Assistance. There are several helpful tips regarding basic troubleshooting techniques for your device’s software and other parts such as Battery, Sound, Display & Touch, 3G / LTE / WIFI / GPS.
For Zenfone Quick service and FAQ please see the following ASUS support sites:
http://www.asus.com/us/support/self-service/11/
http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely,
ASUS_USA
Yes am alsobsufeeing by the same issue..!
Even watching youtube videos, the problem occures.
What i have to do? Any suggessions?

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