[Q] how to give remote support on Fire TV/Fire TV Stick - Fire TV Q&A, Help & Troubleshooting

I tried searching the forum and Google, can't find an answer. I am trying to be able to remotely provide tech support to Fire Tv's/Sticks, anybody knows how? I tried Teamviewer Quicksupport but wasn't able to remote in like on computers. Thanks in advance for any help you can give me.

quique18 said:
I tried searching the forum and Google, can't find an answer. I am trying to be able to remotely provide tech support to Fire Tv's/Sticks, anybody knows how? I tried Teamviewer Quicksupport but wasn't able to remote in like on computers. Thanks in advance for any help you can give me.
Click to expand...
Click to collapse
If you are rooted, Teamviewer Quicksupport works well. When you are rooted and a remote access is requested, you will be asked to grant root access once so the remote view can work. I use it all the time for my parent's firetv overseas and am glad they are rooted.
I also tried contacting Teamviewer on this and their response was around Amazon will not approve their app for remote.
For my parent's firetv, it wasn't rooted, so I sold it on ebay and repurchased another one which could be rooted. Total net loss was about $25.

navigates said:
If you are rooted, Teamviewer Quicksupport works well. When you are rooted and a remote access is requested, you will be asked to grant root access once so the remote view can work. I use it all the time for my parent's firetv overseas and am glad they are rooted.
I also tried contacting Teamviewer on this and their response was around Amazon will not approve their app for remote.
For my parent's firetv, it wasn't rooted, so I sold it on ebay and repurchased another one which could be rooted. Total net loss was about $25.
Click to expand...
Click to collapse
This seems really useful. I'm rooted but had some trouble connecting last night. Is it a paid app? I saw there was a full version but what does the free version get?
I already have a few ways to connect remotely to my computers so this would primarily be for my aftvs. Might come in handy if I'm at work and my wife has problems with it (which happens often)

KLit75 said:
This seems really useful. I'm rooted but had some trouble connecting last night. Is it a paid app? I saw there was a full version but what does the free version get?
I already have a few ways to connect remotely to my computers so this would primarily be for my aftvs. Might come in handy if I'm at work and my wife has problems with it (which happens often)
Click to expand...
Click to collapse
I don't know about the paid version or the free version. I have a version of apk at home which I can send to you if you like. Just install that and you will have full remote capability. I didn't know there was a paid version of quicksupport. I have most of the needed apk's and have a batch file which installs all of them for a new firetv that I build for friends and family.

navigates said:
I don't know about the paid version or the free version. I have a version of apk at home which I can send to you if you like. Just install that and you will have full remote capability. I didn't know there was a paid version of quicksupport. I have most of the needed apk's and have a batch file which installs all of them for a new firetv that I build for friends and family.
Click to expand...
Click to collapse
Yes please. That'd be great! Maybe I got it wrong. A quick search brought me to the site and it does say full version but it says free as well. And there's a number for sales and one for tech support? Never seen that but haven't looked to deeply. Could be like an open source type deal which is donation optional for personal use but you need a license for business. Anyways, yes I'd like to try your apk when you have time. Thanks!

KLit75 said:
Yes please. That'd be great! Maybe I got it wrong. A quick search brought me to the site and it does say full version but it says free as well. And there's a number for sales and one for tech support? Never seen that but haven't looked to deeply. Could be like an open source type deal which is donation optional for personal use but you need a license for business. Anyways, yes I'd like to try your apk when you have time. Thanks!
Click to expand...
Click to collapse
this is the one I have. Try this:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market
Do you know how to download the apk and install it? If you don't have google play installed?
I use this:
http://apps.evozi.com/apk-downloader/

navigates said:
this is the one I have. Try this:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market
Do you know how to download the apk and install it? If you don't have google play installed?
I use this:
http://apps.evozi.com/apk-downloader/
Click to expand...
Click to collapse
Thanks! Oh yeah, I can definetly manage the apk install lol. I think I just got a little confused with the setup. When I installed it the other nite it asked for a remote but then the only other thing I found was quicksupport (which I assumed you'd install on your android phone/tablet). That combined with the fact I thought it might be a paid app just made me think your apk was different. But I'll get it working.
I'm really surprised this is a free service. I use to have a similar app for Mac which was free app a few years back then they started charging. I actually don't even bother telling my parents about kodi because if it has issues they won't be able to fix it, but if I can do that remotely it changes things. I appreciate the time. Sorry for the miscommunication.

Not a problem. Let me know how it works for you. You need root to enable screen sharing and the first time you request remote access supersu will prompt for root access confirmation. Teamviewer is free for personal and household use and no adds. It's really good.
Good luck

navigates said:
Not a problem. Let me know how it works for you. You need root to enable screen sharing and the first time you request remote access supersu will prompt for root access confirmation. Teamviewer is free for personal and household use and no adds. It's really good.
Good luck
Click to expand...
Click to collapse
I haven't had loads of time to figure this out but might know why I'm struggling. Can teamviwer not remotely connect from android to aftv? I've been trying to do it with my phone and then my tablet but do you need to use a PC or Mac as your remote?
That's the only reason I can think as to why I can't get it to work. But for me, it'd be a lot more convenient if I could use my phone/tablet since those are the devices I always have on hand or very close by.

KLit75 said:
I haven't had loads of time to figure this out but might know why I'm struggling. Can teamviwer not remotely connect from android to aftv? I've been trying to do it with my phone and then my tablet but do you need to use a PC or Mac as your remote?
That's the only reason I can think as to why I can't get it to work. But for me, it'd be a lot more convenient if I could use my phone/tablet since those are the devices I always have on hand or very close by.
Click to expand...
Click to collapse
Honestly I can't comment on it. I always use my laptop. That may be your problem.

navigates said:
Honestly I can't comment on it. I always use my laptop. That may be your problem.
Click to expand...
Click to collapse
Yea. I dont think you can connect from an android device. I installed it on my mac last nite and was able to connect from aftv.

How can I root my firestick?

Screen Sharing Only
​
navigates said:
Not a problem. Let me know how it works for you. You need root to enable screen sharing and the first time you request remote access supersu will prompt for root access confirmation. Teamviewer is free for personal and household use and no adds. It's really good.
Good luck
Click to expand...
Click to collapse
I've been having issues with quick support only allowing screen sharing. I have a rooted fire tv 2 and a rooted Fire tv stick 4k and i'm running the same file you linked to
on the google play store. It never asked me to grant root permission like other apps have.
In the advanced setting of quick support there used to be an option to "Install Additional Add-Ons " but now that is always grayed out. So the only other thing i can
come up with is to find the Addon's or through adb manually allow root access to the quick support.apk.
It's doesn't make sense. this used to work on rooted Fire Tv's but not any longer. You post is now 5 years old and i'm wondering if your having the same issues i am.

Related

[Q] I'm not in US and want to make in app purchase

I got my Note 2 about a month ago and could not be happier with it. I am an iPhone convert.
The phone is not rooted.
The model of the phone is a Note 2 internationally unlocked from factory phone.
When I got it, it had installed 4.1.1. Then it updated to 4.1.2 – where it remains today.
I have a US credit card and address.There's been no problem purchasing apps from the play store for quite sometime.
Then I found an app that I wanted to purchase the pro version as an in app purchase. Google canceled the order and refunded the credit that I had purchased.
Further, Google blocked any additional purchases even from the browser of my computer (using a proxy).Right now, I'm waiting 24 more hours as when I put in a service ticket, they said wait 48 hours and try to purchase again and if there was a problem they would try to help me.
The problem seems to be with the in app purchase more than anything.
To be able to make this and other in app purchases easier, I would be willing to root my phone if there is a safe way of doing it.
Has anyone figured out how to do an in app purchase with a Note 2? Will rooting the phone give me this ability?
Sure would appreciate any help along these lines.
PS I even wrote to the developer asking if I can send the money directly for the pro version via Paypal or if they could let me buy it in some other way. They wrote back a rather short letter that that was the only way I could do it. I tried one more time to write to them, and they just ignored me. I'd like to give them money and I'd like to have the pro version of their program.
You may want to try market access app, (google market access apk) and spoof a US carrier. You will need root for that.
P_
luckyconverter said:
I got my Note 2 about a month ago and could not be happier with it. I am an iPhone convert.
The phone is not rooted.
The model of the phone is a Note 2 internationally unlocked from factory phone.
When I got it, it had installed 4.1.1. Then it updated to 4.1.2 – where it remains today.
I have a US credit card and address.There's been no problem purchasing apps from the play store for quite sometime.
Then I found an app that I wanted to purchase the pro version as an in app purchase. Google canceled the order and refunded the credit that I had purchased.
Further, Google blocked any additional purchases even from the browser of my computer (using a proxy).Right now, I'm waiting 24 more hours as when I put in a service ticket, they said wait 48 hours and try to purchase again and if there was a problem they would try to help me.
The problem seems to be with the in app purchase more than anything.
To be able to make this and other in app purchases easier, I would be willing to root my phone if there is a safe way of doing it.
Has anyone figured out how to do an in app purchase with a Note 2? Will rooting the phone give me this ability?
Sure would appreciate any help along these lines.
PS I even wrote to the developer asking if I can send the money directly for the pro version via Paypal or if they could let me buy it in some other way. They wrote back a rather short letter that that was the only way I could do it. I tried one more time to write to them, and they just ignored me. I'd like to give them money and I'd like to have the pro version of their program.
Click to expand...
Click to collapse
Thank you.
I looked on the Play Store and do not find market access (apk) or anything similar.
Can you tell me where I might find that?
Is Market Access how you spoof a US carrier or is that something else too I need to do?
Also, I am on a Mac, not a PC. I don't find instructions on rooting using a mac. Everything refers to a pc. Any ideas on that?
Sorry for these questions - even to me they sound very noobish. I working to come up to speed on all this as quickly as I can.
pakalrtb said:
You may want to try market access app, (google market access apk) and spoof a US carrier. You will need root for that.
P_
Click to expand...
Click to collapse
You can download Market Enabler.apk [LINK] or Market Access.apk [LINK].
Thank you.
Now, any ideas how to do using a mac instead of a PC?
ahkiongkc said:
You can download Market Enabler.apk [LINK] or Market Access.apk [LINK].
Click to expand...
Click to collapse
luckyconverter said:
Thank you.
Now, any ideas how to do using a mac instead of a PC?
Click to expand...
Click to collapse
You won't need MAC to do it. Just download it using your phone and install the app.
If I'm understanding correctly, the API's need root access to work.
My device is not rooted yet. And I have a Mac. How do I root my device using a Mac instead of a PC. All directions about rooting my device talk about opening a. exe file on a PC.
ahkiongkc said:
You won't need MAC to do it. Just download it using your phone and install the app.
Click to expand...
Click to collapse
luckyconverter said:
Thank you.
Now, any ideas how to do using a mac instead of a PC?
Click to expand...
Click to collapse
luckyconverter said:
If I'm understanding correctly, the API's need root access to work.
My device is not rooted yet. And I have a Mac. How do I root my device using a Mac instead of a PC. All directions about rooting my device talk about opening a. exe file on a PC.
Click to expand...
Click to collapse
Check this tutorial LINK out. Hope it helps =D
ahkiongkc said:
Check this tutorial LINK out. Hope it helps =D
Click to expand...
Click to collapse
Worked like a charm. Rooted and able to purchase at will from the play store.
Thank you for your help.

[Request] Please help ,Spotify connect 0.0.0.6 apk

Please help ,can you help me get Spotify connect 0.0.0.6 apk file, i cant access amazon app store and i kinda need the apk file to install it pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Note it's more of a "Spotify receiver" and not the full application. http://www.aftvnews.com/spotify-now-available-on-the-amazon-fire-tv/
If you still want it I can assist.
please help
roligov said:
Note it's more of a "Spotify receiver" and not the full application.
If you still want it I can assist.
Click to expand...
Click to collapse
a receiver would be great
yes please my friend please help me !
thanks in advance you made my day
Ok here it is: http://www.mediafire.com/download/mlf2knt15t2ulig/Spotify_0.0.0.6.apk
roligov said:
Ok here it is:
Click to expand...
Click to collapse
THANK youuuuuuuuuuuuuuuuuu:good::good::good::good::good::good::good::laugh::laugh::laugh::laugh::laugh:
I've removed the amazon license check for people who want to install this on other android devices without amazon appstore.
http://www.mediafire.com/?3fuej764asrearf
I used your apk modified for make my android box tv a Spotify Connect, but not work.
Can you help me?
Thanks a lot!
Can anyone upload the 0.2.0 apk please?
Here is v 0.3
Working well on NVidia Shield TV so far
(I can't paste links yet so copy paste it) mega.nz/#!WE5VGSwR!l34toEB5fMBAdBzvSJaDUztAz2hGpCYinoHuvX1 IEks
mctubster said:
Here is v 0.3
Working well on NVidia Shield TV so far
(I can't paste links yet so copy paste it) mega.nz/#!WE5VGSwR!l34toEB5fMBAdBzvSJaDUztAz2hGpCYinoHuvX1 IEks
Click to expand...
Click to collapse
Thanks!
zAo_ said:
Thanks!
Click to expand...
Click to collapse
Interested to know how you find it. Quite buggy for me. Shame
mctubster said:
Interested to know how you find it. Quite buggy for me. Shame
Click to expand...
Click to collapse
I dont know if there is anything wrong with the spotify connect offer in the amazon store for the Fire TV 2 but mine almost never works. My cell phone never find my amazon fire tv 2, it only sees my receiver. It used to work perfectly with my fire stick but since I upgrade to a FTV 2 no luck. It could be a problem with the app or with teh FTV 2, dont know. I am temping to use one of the apps posted here.
eoga said:
I dont know if there is anything wrong with the spotify connect offer in the amazon store for the Fire TV 2 but mine almost never works. My cell phone never find my amazon fire tv 2, it only sees my receiver. It used to work perfectly with my fire stick but since I upgrade to a FTV 2 no luck. It could be a problem with the app or with teh FTV 2, dont know. I am temping to use one of the apps posted here.
Click to expand...
Click to collapse
The 0.3 version posted here I believe came from a FTV 2 ... sounds like similar issues to what I experienced running it on the Shield TV, not found, only plays a couple of tracks before stopping.
mctubster said:
Interested to know how you find it. Quite buggy for me. Shame
Click to expand...
Click to collapse
Same here unfortunately. I'm hating AndroidTV more and more.

Need help for live Indian channels

I saw so many ads online for live channels and movies (including indian channels) but they sell for a lot and doesn't provide any replacement warranty if something happens to the device and they can access this remotely (which I am not comfortable with as they will get access to my home network). So I decided to get the fire tv by myself. I got the version which can be rooted (I didn't open it yet).
Can someone guide me how can I add those indian live channels or should I return it and get the one selling online (already set-up)?
Here's the links for online ones:
https://www.youtube.com/watch?v=xu_Nvt7ccSM#t=44
http://www.ebay.com/itm/Amazon-Fire...EATURES-NOT-AVAILABLE-ON-OTHERS-/121575225981
Any help is appreciated.
jashang87 said:
I saw so many ads online for live channels and movies (including indian channels) but they sell for a lot and doesn't provide any replacement warranty if something happens to the device and they can access this remotely (which I am not comfortable with as they will get access to my home network). So I decided to get the fire tv by myself. I got the version which can be rooted (I didn't open it yet).
Can someone guide me how can I add those indian live channels or should I return it and get the one selling online (already set-up)?
Here's the links for online ones:
https://www.youtube.com/watch?v=xu_Nvt7ccSM#t=44
http://www.ebay.com/itm/Amazon-Fire...EATURES-NOT-AVAILABLE-ON-OTHERS-/121575225981
Any help is appreciated.
Click to expand...
Click to collapse
you could subscribe to Dishworld and use that login with slingtv app. It works very well and they give it for $14.95 for the first three months. you can also go back and you will get hd. If you are not based in the US, you could use unlocator which works very well.
navigates said:
you could subscribe to Dishworld and use that login with slingtv app. It works very well and they give it for $14.95 for the first three months. you can also go back and you will get hd. If you are not based in the US, you could use unlocator which works very well.
Click to expand...
Click to collapse
Thanks for pointing that out, thats $44.99+$24.99 per month (after first 3 months) for the channels I am looking for. I am trying to cut the costs thats why I want to set up xbmc on fire tv.
jashang87 said:
Thanks for pointing that out, thats $44.99+$24.99 per month (after first 3 months) for the channels I am looking for. I am trying to cut the costs thats why I want to set up xbmc on fire tv.
Click to expand...
Click to collapse
After 3 months its $44.99. Whats the 24.99? Are those for english sling? you don't have to get that. And after three call and cancel and they will probably match the 14.99 again. Good luck with xbmc on firetv. I've tried those in the past and those are nothing more than a pain. if even they work.
This is great.
I did not realize the sling TV apps works for Dish world.
I have tried side loading the dishworld app but the remote did not work well on that.
Thanks navigates..repped u
imtiaz78 said:
This is great.
I did not realize the sling TV apps works for Dish world.
I have tried side loading the dishworld app but the remote did not work well on that.
Thanks navigates..repped u
Click to expand...
Click to collapse
That's cool. I too tried it out and was glad to see it work.

[FTVS2] Black screen on Apps section

Hey guys, just bought the ftvs2. I get a black screen when i select the apps section on the device. I have tried clearing cache, data, etc. Also have done factory reset twice lol. Please help me. I have to sideload all apps otherwise
regalstreak said:
Hey guys, just bought the ftvs2. I get a black screen when i select the apps section on the device. I have tried clearing cache, data, etc. Also have done factory reset twice lol. Please help me. I have to sideload all apps otherwise
Click to expand...
Click to collapse
Will need a bit more info.
Are you blocking updates thru the router or opendns method ? Had you blocked updates thri the router &/or opendns for other FTV(S)'s before and left things in place ? Are you running a VPN on it? What app market location are you in or are trying to access?
Y314K said:
Will need a bit more info.
Are you blocking updates thru the router or opendns method ? Had you blocked updates thri the router &/or opendns for other FTV(S)'s before and left things in place ? Are you running a VPN on it? What app market location are you in or are trying to access?
Click to expand...
Click to collapse
Why will I block updates and all lol. Just unboxed and plugged it in. Didn't mess up with dns and other blocks and stuff too.
It's just that the screen is black. Apps install fne through recommendations. I'm using English (India) so maybe indian market
regalstreak said:
Why will I block updates and all lol. Just unboxed and plugged it in. Didn't mess up with dns and other blocks and stuff too.
It's just that the screen is black. Apps install fne through recommendations. I'm using English (India) so maybe indian market
Click to expand...
Click to collapse
If you had worked on FTV's before. You could had left update blocking up on your router. So had to ask to clarify.
http://www.aftvnews.com/amazon-fire-tv-stick-and-amazon-appstore-launch-in-india/
The app selection on the Fire TV Stick in India is much more limited than in any other country because paid apps and apps with in-app purchasing are not yet supported in the Indian Amazon appstore. Although my Downloader app is 100% free, it does have in-app purchasing enabled to accept donations, so my Downloader app is not yet allowed in India. I’ll try to find out when apps with in-app purchasing will be allowed on Indian Fire TVs. If it seems like something that won’t be available for a while, I’ll release a version of my Downloader app in India with the donation buttons removed.
Click to expand...
Click to collapse
Change to English(UK) & see if that helps. Not sure if you will have to add a UK address in you account for it to work right. Also read the comments to see what others are experiencing. Seems the India FTV App Store is bare bones at the moment.
Y314K said:
If you had worked on FTV's before. You could had left update blocking up on your router. So had to ask to clarify.
http://www.aftvnews.com/amazon-fire-tv-stick-and-amazon-appstore-launch-in-india/
Change to English(UK) & see if that helps. Not sure if you will have to add a UK address in you account for it to work right. Also read the comments to see what others are experiencing. Seems the India FTV App Store is bare bones at the moment.
Click to expand...
Click to collapse
I'll try that. Btw thanks for the link.
<OT>
Do you know any way I could get an android TV apk of a certain app? I've tried market helper, it won't work as google has blocked it's access token. No hopes with build.prop edits. I've tried emulating android tv on avd but that too sucks as play store is not proper over there. It's stuck at sign in.
App I need: https://play.google.com/store/apps/details?id=com.balaji.alt
This is for my mom.
</ot>
regalstreak said:
I'll try that. Btw thanks for the link.
<OT>
Do you know any way I could get an android TV apk of a certain app? I've tried market helper, it won't work as google has blocked it's access token. No hopes with build.prop edits. I've tried emulating android tv on avd but that too sucks as play store is not proper over there. It's stuck at sign in.
App I need: https://play.google.com/store/apps/details?id=com.balaji.alt
This is for my mom.
</ot>
Click to expand...
Click to collapse
I believe this is what your looking for:
https://m.apkpure.com/altbalaji/com.balaji.alt
Should be the latest version. Just sideload it & install it. It's probably not the AndroidTV version. Will see if that one is out there later.
Y314K said:
I believe this is what your looking for:
https://m.apkpure.com/altbalaji/com.balaji.alt
Should be the latest version. Just sideload it & install it. It's probably not the AndroidTV version. Will see if that one is out there later.
Click to expand...
Click to collapse
Nah that too is the phone version.
Do y'all have any Telegram or whatsapp group for the ftv tho?
If not we should have a telegram group at least. Also thanks a lot for helping me. You look like a future RC to me
One last question: (noobish) How do i make normal casting work/screen mirroring on ftvs work in background all the time
Idk but after 2 days the app store automatically started working lmao. Maybe they blocked it for the first day

[APK Request] USA Network

Anyone have a copy of this? Would really appreciate it.. want to see if it works on nvidia shield
Im looking for this usa network for android tv as well. Appreciate if somebody can extract it. I really wants it to watch some series in there.
Thank you.
Regards,
Fikree
Akupikree said:
Im looking for this usa network for android tv as well. Appreciate if somebody can extract it. I really wants it to watch some series in there.
Thank you.
Regards,
Fikree
Click to expand...
Click to collapse
https://mega.nz/#!WzJgAa5a!XENorH9vUecGw6pQm7ZhbDLh1ZM8tESuMIseBM8YeZ0
Thank you for this. Appreciate it. But when open, its says "app not owned" really have no idea how to solve it.
Akupikree said:
Thank you for this. Appreciate it. But when open, its says "app not owned" really have no idea how to solve it.
Click to expand...
Click to collapse
Two things:
1) You need to install the Amazon Appstore app on your device
2) Purchase the app (yes I know it is free) through the desktop Amazon website. This will then tell Amazon's servers that you own the ability to use the app.
The Amazon Fire TV apps use license verification with the AppStore servers to verify that you have rights to use the app.
GenesisDH said:
Two things:
1) You need to install the Amazon Appstore app on your device
2) Purchase the app (yes I know it is free) through the desktop Amazon website. This will then tell Amazon's servers that you own the ability to use the app.
The Amazon Fire TV apps use license verification with the AppStore servers to verify that you have rights to use the app.
Click to expand...
Click to collapse
Hi,
The reason i asked for apk is because i cant download it directly from amazon appstore due to the geo restriction. Even with vpn it still failed hence i wanted to sideload with the extracted apk. Im sorry i kinda noob an new about this but all other sideloaded apk works fine except this.
Regards.,
Fikree
Akupikree said:
Hi,
The reason i asked for apk is because i cant download it directly from amazon appstore due to the geo restriction. Even with vpn it still failed hence i wanted to sideload with the extracted apk. Im sorry i kinda noob an new about this but all other sideloaded apk works fine except this.
Regards.,
Fikree
Click to expand...
Click to collapse
I get that you are in a geo-restricted area. Unfortunately, Amazon makes it a bit more difficult to get Fire TV apps working correctly outside of Fire devices as is... and being geo-restricted doesn't help. :-/
I own a shield, which is why I responded in this thread, and I had been looking for an updated USA Network app myself.
There are technically ways to remove license verification, but I believe that type of discussion is frowned upon on XDA due to piracy concerns.
That said, I tried the apk myself as I own the app in my Amazon account. It doesn't go past the animated splash screen. There is probably more that needs to be fixed for it to work correctly.

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