External storage suddenly removed error - ZenFone 2 Q&A, Help & Troubleshooting

Anyone else getting random "External Storage suddenly removed" message? It's happened to me randomly about 4 times since I got the US version phone yesterday. I have to slide out the SD card and put it back in for it to be read.

Please try cleaning SD card contacts and re-install or test existing SD card on another phone. Have you tested with a different SD card?
For ZenFone Quick Service please see http://www.asus.com/us/support/self-service/11/
FAQ - http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely
ASUS_USA

If
ASUS_USA
is......wait for it......ASUS USA
that
ROCKS!
I have rarely seen manufacturer reps on any forum.
Thank you.

downshift00 said:
Anyone else getting random "External Storage suddenly removed" message? It's happened to me randomly about 4 times since I got the US version phone yesterday. I have to slide out the SD card and put it back in for it to be read.
Click to expand...
Click to collapse
I got that error one time today so far.. Don't have anything on the SD card atm so I didn't pay much mind to it

This card was in my Galaxy Note 3 for the past year with no problem. I took it out and used it directly into the ZF2. Maybe I need to reformat? No I haven't tested it with a different SD card yet. I will have to try that as well.
Asus_USA said:
Please try cleaning SD card contacts and re-install or test existing SD card on another phone. Have you tested with a different SD card?
For ZenFone Quick Service please see http://www.asus.com/us/support/self-service/11/
FAQ - http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely
ASUS_USA
Click to expand...
Click to collapse

downshift00 said:
This card was in my Galaxy Note 3 for the past year with no problem. I took it out and used it directly into the ZF2. Maybe I need to reformat? No I haven't tested it with a different SD card yet. I will have to try that as well.
Click to expand...
Click to collapse
Which model of sd card is giving you problems? Sandisk Extreme and Extreme Pro are reported to be not compatible with Zenfone 2.

I ended up erasing it via the ZF and re-copying the files over to it, Hasn't given me that error since doing that. It's the 64gb class 10 Sandisk Ultra
hardhu said:
Which model of sd card is giving you problems? Sandisk Extreme and Extreme Pro are reported to be not compatible with Zenfone 2.
Click to expand...
Click to collapse

downshift00 said:
I ended up erasing it via the ZF and re-copying the files over to it, Hasn't given me that error since doing that. It's the 64gb class 10 Sandisk Ultra
Click to expand...
Click to collapse
@downshift00 i got that very same card of yours and yes it's been bugging me since I've got my zenfone... Not that it happens soooo often but it's random and make it unreliable when you think about it... I'm sure it will be fixed by a software update sometime since it does not appear to be hardware related ; when it happens if you simply logoff / login it will detect your card again at login without the need of removing physically the micro sd, thus it gotta be software related... Didn't try to reformat it already though. Well I'm happy not to be the only one in that boat .

I get the message "External storage inserted" or "Unexpectedly Removed" 20x a day. Brand new 64GB Sandisk (http://tweakers.net/pricewatch/420346/sandisk-extreme-microsdxc-uhs-i-64gb-for-action-cameras.html) ''
Not sure whether it's just a message after unlocking, only once I wasn't able to access my photo's on the SD card when it was really dismounted.

Make sure the SD card is pushed in all the way. I found that it took much more force to get it in on this phone compared to others.
Sent from my ASUS_Z00AD

SD intermittently removed notification
Any resolution to this? I have been using a ZF2 for about 3 weeks and it has happened several times. I am using a 32 Samsung micro sd xc card.

Related

HTC Desire - SD card issues

from y'day.. sometimes i get the below message when i switch the phone
"phone could not able to backup data to SD card"...
The phone seems to lose access rights to the SD Card, so nothing is displayed in the file manager (estrong or Astor) The only way to fix this is to restart the phone.
in the phone settings-> SD scard option, I still have the option to unmount the SD card.. but then I don't know who to mount it back.. the only way i am able to fix it is by restarting the phone...
from y'day till now I got this problem for 3 times..
Anybody else having problems with this? please help..
Hi, I have the same issuses. It is very annoying, especially when taking photos. I tried reformat card, but it worked only for a week. I have got euro version, firmware 1.15.405.4. I hope HTC will solve this issue together with multitouch issues in next firmware.
I bought a 16Gb card and cannot get it to work in the Desire.
I've tested it in the PC, formatted it etc but it still won't work.
I'm not convinced where the fault lies, with the card or the Desire.
I had a problem once with sd+camera app, but after a reboot everything worked
funny enuff. that happened to me 2 yesterday ?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
One of my 16GB cards also got corrupted. I found it did not slide into the SDHC card slot properly and did become dislodged. Check to see if the SD card is inerted correctly. My replacement 8GB seems fine.
ShugM said:
I bought a 16Gb card and cannot get it to work in the Desire.
I've tested it in the PC, formatted it etc but it still won't work.
I'm not convinced where the fault lies, with the card or the Desire.
Click to expand...
Click to collapse
I have 16 GB Kingston Class 2 in my Desire and no problem so far, quite cheap too.
I have had this a couple of times.
Install the SDMount Widget. Unmount the card in settings, click the widget, back in business.
I'm experiencing this issue about once a week... :/
NZtechfreak said:
I have had this a couple of times.
Install the SDMount Widget. Unmount the card in settings, click the widget, back in business.
Click to expand...
Click to collapse
This doesn't work. I have the same problem as described above. I just ordered a new 8gb SD Card. I hope it's an SD card problem and not something wrong with the phone
Thread with same discussion here if you wanna check it out.
I've also been having SD card issues since I got the phone but yesterday things got worse!
After the problem occured again, I thought I'd try removing and reinserting the SD card (despite having done this before). When I restarted the phone it came up with a this message on the notification bar:
Blank SD Card
SD card blank or has unsupported filesystem.
I've tried reformatting the card in the phone, with the phone attached to my comp via USB, and with the card in a card reader. None of this works; the computer just doesn't recognise the card.
I've just emailed HTC support with the problem. I'll report back when I get an answer.
Also 16GB issue
Since a few days I have issues with my 16GB card also. I tried to install Navigon on the card by copying files directly to the card. After inserting it into the phone two out of three directories were empty....
Trying to copy fromt the pc to the Desire using it as a disk drive gave me the blue screen of death
I tried to install it using the original 4GB card and everything works like a charm
I tested the 16GB card (forgot what tool, it was a 1 month trial without write testing) and the card came out fats enough and without any bad blocks.
I will do a write test this evening (EU time) to see if I can fit 16GB ont the card, but everything points to the phone at this moment
jamieyates79 said:
I've also been having SD card issues since I got the phone but yesterday things got worse!
After the problem occured again, I thought I'd try removing and reinserting the SD card (despite having done this before). When I restarted the phone it came up with a this message on the notification bar:
Blank SD Card
SD card blank or has unsupported filesystem.
I've tried reformatting the card in the phone, with the phone attached to my comp via USB, and with the card in a card reader. None of this works; the computer just doesn't recognise the card.
I've just emailed HTC support with the problem. I'll report back when I get an answer.
Click to expand...
Click to collapse
I've had exactly the same problem which I posted about in another thread. Do let us know if HTC get back to you
Same problem with my Desire and a Sandik 16 Gb Class 2...
The card works fine on my mp3 player, but it is not recognized by the phone. I'm going to contact HTC, too.
My Desire has complained twice now that my 16GB SD card is damaged and needs to be reformatted. But when I put it in my Nokia N97, it works fine. The last time I did a disk check in XP, and that took care of the problem for a while at least, but it seems strange that the problem appeared in the first place.
Having invested in a 16gb class 2 Kingston card for my desire I can tell you that it brings nothing but grief. I then purchased a 8gb class 6 pqi branded card and found it to be flawless in performance. One thing I noticed with the class 6 card is the very fast speed in copying to and from the card. Much faster than the Kingston class 2. On the class 6 card I have never had corruption of data or any problem. I see comments posted that the class makes no difference. In my experience it makes a huge difference.
you guys are having issues with your 8GB/16GB cards, i was considering getting a 32GB a few days from now, after reading all this i'm having second thoughts.. does size matter ? (pardon the pun)
I don't think the size of the card should matter, but then again - it just might. I was wondering if there's a slight possibility my card got corrupted from when I've had it connected to my computer in disk mode. I only use the "safe disconnection of hardware" button in XP, but I don't select to unmount it on the Desire - it shouldn't be a problem, but perhaps that's how it got broken. Or perhaps it's just damaged and glitchy
Make sure the MBR is formatted too. Windows does not do this by default. Search for a tool on the internet.

32gb microsd SDHC problem!!

Hi,
I bought a trancend 32gb microsd SDHC class4 card for the note about 10 days back..Worked fine for 2 days then suddenly stopped working...Stopped working means does not get detected in the phone or on the laptop (there is no option for mount/unmount on the phone)..Ive tried my older 8gb card on my phone and that works fine..Ive also tried the screwed up card on my blackberry bold and it doesnt detect there as well..
Well, i thought its the card's fault and ordered a replacement...
They sent one and same story again!! worked for 2 days and same thing again
Now i dont know if its the card's problem or my phone's..Anybody with any idea??
PS - i am rooted and on criskelo v11.2 with speedmod 3-13 if it matters...also both times i had about 15gb of data in the card...
ive also tried blowing and cleaning the contacts..also tried inserting a piece of paper in the slot to cancel out loose contacts but nothing works
Thanks..
What was the file system on the card?
SolteRR said:
What was the file system on the card?
Click to expand...
Click to collapse
err..i dont remember
i formatted it using the phone before putting in files..so whatever the phone formats it as was there...
are there specifications to follow??
Very strange problem , but I am facing the same problem with a Trancend 32 GB card replaced twice and worked only for 1 day and then stopped recognising , not sure if it makes a diff the Mobo was replaced by Service center about 4 months back ,, may be a mobo fault? but my 16GB card just works fine
same thing happened to me also ..... i replaced a new 32g card let me see if it works fine or i will never buy another 32gb trancend card
since both r indians ill talk in tat context
flipkart now says they wont replace anymore and will refund the amount as credit! He also adviced that sandisk works better on the note for this capacity..i dont know wat logic he had! please do update if u find a solution/alternate
@anirudh - which company is that 16gb from? maybe ill have to make do with 16gb since 32 doesnt work
32Gb micro SDHC class 4 by Transcend, not recognised by GT N7000
Hi All,
I'm using a GT N7000 on Official 4.1.2 XXLT5 (recently updated). I'm using a Transcend microsd 32gb class 4 for about a year now with this note. But I'm facing this issue of 'blank SD' and 'unable to format' from 2-3 months now after I updated to one of the official OS upgrade.
I've tried reverting back to all the earlier versions of Android where it worked fine, but there seems to be no change. I can read the card using an external card reader in my laptop, but not through the phone.
I've tried formatting it to all the possible types (NTFS, exFAT, FAT32), nothing seems to work, for the note. I can read it on PC though.
I tried reading the same card in another device, but now it's not readable in that as well. Any suggestion/solution, much appreciated.
Thanks
Baahu
Baahubali said:
Hi All,
I'm using a GT N7000 on Official 4.1.2 XXLT5 (recently updated). I'm using a Transcend microsd 32gb class 4 for about a year now with this note. But I'm facing this issue of 'blank SD' and 'unable to format' from 2-3 months now after I updated to one of the official OS upgrade.
I've tried reverting back to all the earlier versions of Android where it worked fine, but there seems to be no change. I can read the card using an external card reader in my laptop, but not through the phone.
I've tried formatting it to all the possible types (NTFS, exFAT, FAT32), nothing seems to work, for the note. I can read it on PC though.
I tried reading the same card in another device, but now it's not readable in that as well. Any suggestion/solution, much appreciated.
Thanks
Baahu
Click to expand...
Click to collapse
Boot into recovery mode and go to mounts and storage. From there format the external memory card (format /sdcard). Alternatively you could try with a format from the "storage" in settings.
Use the card reader with ur pc. Go to disk management and format the card FAT32. Before formating, delete the partition/partitions on ur card. U should get unallocated space. Create partition and it should work. The big problem is that u may see some problems between note and 32gb card. The phone it may restart and u should go to recovery/download mode to restart it... good luck.
Sent from my GT-N7000 using xda premium

(SOLVED)Sdcard Mounting/Unmounting by itself..

Hi guys,
Searched all over before asking, didnt found anything thats why have created this thread.
anyways, i have 32GB Fat32 formated sdcard (scan disk).
I am facing strange issue................the sdcard unmounts and mounts by itself.........................
tried formating the sdcard via pc....................all settings to default (allocation size and all)............but still having the issue and also formated the phone But still having the issue .......................its really annoying please help or suggest
apparently, note2 and sandisk dont get along well. i lost my 32gb class 10 card because my note fried it, and virgin mega-crap refused to return it
its pretty common so i guess you should replace it for a transcend or samsung one
http://forum.xda-developers.com/showthread.php?t=2060405
plus, the thanks button is for a reason
lesalloum said:
apparently, note2 and sandisk dont get along well. i lost my 32gb class 10 card because my note fried it, and virgin mega-crap refused to return it
its pretty common so i guess you should replace it for a transcend or samsung one
http://forum.xda-developers.com/showthread.php?t=2060405
plus, the thanks button is for a reason
Click to expand...
Click to collapse
but i have a 16gb of scandisk also but that nevcer gave me this problem ............strange ........
anyone else?
I'm having this problem too. Can't seem to find a solution anywhere. I have the 32GB SanDisk :crying:
Happened to me before 3 days later my SD card went dead , i was lucky i had a backup on my PC
Dark.Soul085 said:
Happened to me before 3 days later my SD card went dead , i was lucky i had a backup on my PC
Click to expand...
Click to collapse
i have switched to my 16gb scandisk again and no problem BUT would really like to solve my 32Gb problem . dont want to throw away my money
Help me...
My Micro SD Card brand Kingson 8GB Class 4 always ramdomly unmount and then remount on it own when screen in off. This is very annoying because my launcher will crash because I save some app on my sd card. I have formated it and the result still same.
happen to me too. still there is no solution for this?
Memory card problem dude!! I faced the same problem and got it replaced and now it works like a charm!!
jitin02 said:
Hi guys,
Searched all over before asking, didnt found anything thats why have created this thread.
anyways, i have 32GB Fat32 formated sdcard (scan disk).
I am facing strange issue................the sdcard unmounts and mounts by itself.........................
tried formating the sdcard via pc....................all settings to default (allocation size and all)............but still having the issue and also formated the phone But still having the issue .......................its really annoying please help or suggest
Click to expand...
Click to collapse
Format in Fat32 with this tool hopfuly everything will be fine.
https://www.sdcard.org/downloads/formatter_4/
jitin02 said:
Hi guys,
Searched all over before asking, didnt found anything thats why have created this thread.
anyways, i have 32GB Fat32 formated sdcard (scan disk).
I am facing strange issue................the sdcard unmounts and mounts by itself.........................
tried formating the sdcard via pc....................all settings to default (allocation size and all)............but still having the issue and also formated the phone But still having the issue .......................its really annoying please help or suggest
Click to expand...
Click to collapse
Can u pls tell us how do you solved the problem pls.
jdomadia said:
Can u pls tell us how do you solved the problem pls.
Click to expand...
Click to collapse
@jdomadia
:laugh::silly: SImple . I just bought a Samsung Class 6 32gb card
EDIT >> after that no unmountings or any problem, I think our note 2 really likes to have samsung sdcards in its p u s s y rather than any other co.
Ehhhhhhh... Seems like another fix cud be made
64 Gb unformattable
jdomadia said:
Can u pls tell us how do you solved the problem pls.
Click to expand...
Click to collapse
I have a similar situation. 64Gb Sandisk Ultra card unmounts while formatting. Cannot write files to the card. Reading is perfectly working. Tried formatting in pc. Not getting formatted. Tried several methods, like through dos etc. Still no change.
try formatting in camera or video recorder, it should format it wothout hesitation
yaro666 said:
try formatting in camera or video recorder, it should format it wothout hesitation
Click to expand...
Click to collapse
As of now, I don't have such equipments at disposal. I'll try to do that.
jitin02 said:
Hi guys,
Searched all over before asking, didnt found anything thats why have created this thread.
anyways, i have 32GB Fat32 formated sdcard (scan disk).
I am facing strange issue................the sdcard unmounts and mounts by itself.........................
tried formating the sdcard via pc....................all settings to default (allocation size and all)............but still having the issue and also formated the phone But still having the issue .......................its really annoying please help or suggest
Click to expand...
Click to collapse
I'm using aLenovo A7000 running on ressurection remix V5.5.9 in which i don't have the option to unmount my sd card.Please suggest me a way to do it and also while transferring files from my pc on my phone...i switched my phone from a mass storage device to the'charging only'option and after that my phone doesn't get recognised at all by my pc as a usb mass storage device.... And i can't even find those options anywhere in the settings and usb debugging also isn't working.Pls help me ASAP!
My 16gb SD card also does this. Before it started though, all of my music files on it became damaged, but would still play partially, then end prematurely. I think this may just be cheap ass SD manufacturing. I say just boycott SD and get the Samsung card.
Solution / Fix:
Install Wake Lock PowerManager on google play. Enable Partial_Wake_Lock then viola! No more unmounted / eject problems. The problem is everytime your mobile is in sleep mode, the unmounting error occurs.
Also install SD Card Monitor to check the counter of mounted/unmounted/ejected sdcard.
Hope this helps.
onimax said:
Solution / Fix:
Install Wake Lock PowerManager on google play. Enable Partial_Wake_Lock then viola! No more unmounted / eject problems. The problem is everytime your mobile is in sleep mode, the unmounting error occurs.
Also install SD Card Monitor to check the counter of mounted/unmounted/ejected sdcard.
Hope this helps.
Click to expand...
Click to collapse
Stupidest post 2016

[Q] SD Card makes my phone hang constantly.

I have a Sandisk Ultra Class 10 64GB card. Worked great for 5 months. A week ago, my phone started hanging like crazy. First 2-3 times a day, then 20-30 times a day. I factory reset my phone, but with the same problem.
Then I removed the SD card and phone started working perfectly again. Inserted the SD card, then same phone hanging problem.
You may note, I have never got any SD error message. The phone only hangs.
Any idea if this can be repaired with a format of the SD card or is it a hardware failure ?
Help will be appreciated.
JulyDerek said:
I have a Sandisk Ultra Class 10 64GB card. Worked great for 5 months. A week ago, my phone started hanging like crazy. First 2-3 times a day, then 20-30 times a day. I factory reset my phone, but with the same problem.
Then I removed the SD card and phone started working perfectly again. Inserted the SD card, then same phone hanging problem.
You may note, I have never got any SD error message. The phone only hangs.
Any idea if this can be repaired with a format of the SD card or is it a hardware failure ?
Help will be appreciated.
Click to expand...
Click to collapse
Its because ya phone is compatible upto 32gb . If ya use 64gb or more it ll hang !!
Hit the thx button if i helped ya in anyways
64GB also will work fine
format to fat32
window won't allow you for >32GB card
read toolbox in my sugnature for third party tool.
dr.ketan said:
64GB also will work fine
format to fat32
window won't allow you for >32GB card
read toolbox in my sugnature for third party tool.
Click to expand...
Click to collapse
I formatted it to FAT32 when I bought it 5 months ago. Working great for 5 months. Haven't received any Read or Write errors yet.
Would the phone hang because of an SD card?
JulyDerek said:
I have a Sandisk Ultra Class 10 64GB card. Worked great for 5 months. A week ago, my phone started hanging like crazy. First 2-3 times a day, then 20-30 times a day. I factory reset my phone, but with the same problem.
Then I removed the SD card and phone started working perfectly again. Inserted the SD card, then same phone hanging problem.
You may note, I have never got any SD error message. The phone only hangs.
Any idea if this can be repaired with a format of the SD card or is it a hardware failure ?
Help will be appreciated.
Click to expand...
Click to collapse
Are you using the SD card in Fat32 or exFat file system ? I had a similar kind of issue before. Remove the card and using a card reader, connect it to PC to check for possible malware/virus on the card. And then format the card completely on PC( not on phone) and most probably it should solve the issue.
JulyDerek said:
I formatted it to FAT32 when I bought it 5 months ago. Working great for 5 months. Haven't received any Read or Write errors yet.
Would the phone hang because of an SD card?
Click to expand...
Click to collapse
Yes it can cause issue
Format it again
insert card, if there is no issue restore data after scanning with good antivirus.
The very first day i got my Note i had this problem,(samsung 32GB card.
after several resets etc same problems, it was so bad that it even crashed the radio part of the device!
I was about to return the device when i remembered that we had similar issues with the Htc pro 2 with windows mobile,
After a few minute of scanning my brain it hit me, Pictures and thumbnails!
I then deleted all pictures from the card and thumbnails and behold, problem gone.:laugh:
In my case it was a corrupted picture or thumbnail that was crippling the device,but if i use the card in other devices as the galaxy s 3 mini there was no problems there.
Use exFAT!
It's better than FAT32 and it has file support that is bigger than 4gb
Damm! Its hung twice again, without the SD card... And in the last 6 months never hung even once.
What do I do?
Sent from my GT-N7100 using Tapatalk 2
Have you reflash ROM?
dr.ketan said:
Have you reflash ROM?
Click to expand...
Click to collapse
I factory reset it. How do I reflash the ROM?
Sent from my GT-N7100 using Tapatalk 2
JulyDerek said:
I factory reset it. How do I reflash the ROM?
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Get it from here/sammobile and flash as instructed in post#1
http://forum.xda-developers.com/showthread.php?t=1896696
Maybe it's a corrupted file in it.. Try formating it then try it when it's empty, if there is no issues then yea there is a corrupted file was in it..
Also try to make it exFAT with perseus or RedPill kernel, as far as I know, they support exFAT..
Sent from my GT-N7100
[email protected] said:
Use exFAT!
It's better than FAT32 and it has file support that is bigger than 4gb
Click to expand...
Click to collapse
What He/She said!!!!

sd card unmounted/removed unexpectedly!

Hi friends, Im using 64gb class 10 sandisk sd card. So after updating to lollipop i have been getting these errors frequently and i have to restart the handset to fix it temporarily. I had this issue on kitkat as well but happened only rarely like once a month or so.
These two things happened unfortunately,
1) i had dropped my phone on carpet from 2 feet after lollipop update. I wonder if the phone couldn't handle it!
2) i removed the sd card without unmounting it from settings and immediately got the error and kept happening after that.
so i am confused what caused the issue. Is the connector loose or what is the problem. this is very annoying!
I have formated sd card, reset handset and tried another sd card and still the same issue. sd card is detected on the pc. Happens with transcend sd card as well. Please advise i am confused. do i take it to the service center. will they find out if it was a physical damage?
In my experience that happens when cards start to go bad. Maybe once to often of removing without unmounting first?
ashyx said:
In my experience that happens when cards start to go bad. Maybe once to often of removing without unmounting first?
Click to expand...
Click to collapse
yes i did remove the sd card a couple of time without unmounting, however as i said that even my 8gb trancend card threw the same error... im gonna try another 64gb card and see the result.. still more replies would be appreciated
so i noticed that the issue kept happening even with 3 different sd cards in the phone. Surprisingly the error also popped up without the sd card. I am assuming this is an issue with lollipop software? can someone please shed some light on this ****!
kartoonz said:
so i noticed that the issue kept happening even with 3 different sd cards in the phone. Surprisingly the error also popped up without the sd card. I am assuming this is an issue with lollipop software? can someone please shed some light on this ****!
Click to expand...
Click to collapse
Do a factory reset. Lollipop has no such issue.
UniversalKID said:
Do a factory reset. Lollipop has no such issue.
Click to expand...
Click to collapse
i have already done that bro... no luck!

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