MMS issues - G4 Q&A, Help & Troubleshooting

My wife and I have been having issues with group texting since we got these phones. What usually happens is she'll receive a MMS and it won't download. I'm coming from a Nexus 6 and she from an HTC One M8, but for some reason it's much worse on her phone than it is on mine. We activated the SIM card that came with the phone. We've tried all the obvious things: resetting APNs, clearing data on the messaging app, using a different app, trying with VoLTE on and off (which I heard worked with the Z3). There's been an open ticket with T-Mobile for two weeks which hasn't really gone anywhere. It seems to happen no matter who the group text originates from. We have both iPhones and Androids in the chat.
More details here: http://forums.androidcentral.com/showthread.php?t=538029
Sent from my LG-H811 using XDA Free mobile app

Same issue. Looks like the most common factors here are G4 and iPhones.

No problems here with MMS:

sardroid said:
No problems here with MMS:
Click to expand...
Click to collapse
The issue is only with group texting.

TWN H815 here. Group texting is not supported on the stock messaging app, so I'm using Google Messenger. It has happened to me a couple of times, after upgrading to v10b. The only way I got the messages to download was to turn off WiFi.

I'm glad you decided to REACH out and ask. At least you don't feel like an OUTSIDER. Maybe its an ANOMALY. I'm not sure but when you figure it out i hope you just tell those who don't want you to fix it, "I'm a just do it!"
If you don't understand what I'm talking about let me know. I'll have my boy Andy Mineo give you a call. He's the kind of guy that always says "you can't stop me!"
Sent from my LG-H811 using XDA Free mobile app

Wrightperspective said:
I'm glad you decided to REACH out and ask. At least you don't feel like an OUTSIDER. Maybe its an ANOMALY. I'm not sure but when you figure it out i hope you just tell those who don't want you to fix it, "I'm a just do it!"
If you don't understand what I'm talking about let me know. I'll have my boy Andy Mineo give you a call. He's the kind of guy that always says "you can't stop me!"
Sent from my LG-H811 using XDA Free mobile app
Click to expand...
Click to collapse
LOL! That was so perfect! I'm reading and I'm like, wait a minute.... Lol
Sent from my LG-H811 using XDA Free mobile app

Did you get anywhere with this? I've tried stock messenger, hangouts, and now textra. At least in hangouts/stock I'd get the message to download; in textra the message just doesn't come through. It seems to originate from:
1) Group MMS
2) First message in a new group
3) Message was sent from an iPhone
4) Pictures especially, but text seems to do it as well
If these conditions occur, I never get the message. Frustrated that it happens but not sure what to do. H811 on TMobile.

bryanUC said:
Did you get anywhere with this? I've tried stock messenger, hangouts, and now textra. At least in hangouts/stock I'd get the message to download; in textra the message just doesn't come through. It seems to originate from:
1) Group MMS
2) First message in a new group
3) Message was sent from an iPhone
4) Pictures especially, but text seems to do it as well
If these conditions occur, I never get the message. Frustrated that it happens but not sure what to do. H811 on TMobile.
Click to expand...
Click to collapse
Nope, never got anywhere. Tmobile replaced my phone and my wife's phone and they do the same thing. Super annoying.... May end up switching phones cuz the quirks are adding up.
Sent from my LG-H811 using XDA Free mobile app

bryanUC said:
Did you get anywhere with this? I've tried stock messenger, hangouts, and now textra. At least in hangouts/stock I'd get the message to download; in textra the message just doesn't come through. It seems to originate from:
1) Group MMS
2) First message in a new group
3) Message was sent from an iPhone
4) Pictures especially, but text seems to do it as well
If these conditions occur, I never get the message. Frustrated that it happens but not sure what to do. H811 on TMobile.
Click to expand...
Click to collapse
And we never get the message to download. If it prompts us to download the message it never comes in.
Sent from my LG-H811 using XDA Free mobile app

Does it only fail while the phone is on WiFi? If so change the option in the texting app to switch on data for mms. Textra and Handcent have this I believe.

I have the same issue, some mms, both picture and group text will either not download or just never show up.

larsdennert said:
Does it only fail while the phone is on WiFi? If so change the option in the texting app to switch on data for mms. Textra and Handcent have this I believe.
Click to expand...
Click to collapse
Doesn't matter if you're on wifi or not, the problem is still there.
Sent from my LG-H811 using XDA Free mobile app

Related I guess, but group messaging doesn't appear to work properly on the stock messaging app

Nope group messaging on my tm g4 is so bad. I've tried almost everything and it still won't download pics

I have this issue occasionally with Hangouts. I will get an mms that did not download from a contact (that should be part of an on-going group message) but it will not download. WiFi or LTE does not seem to matter. When on WiFi, the LTE symbol pops up in the notification bar for a second or so. For me, this only occurs to one out of 30-40 group messages. A minor annoyance, but annoying all the same.
I have not had this problem on any other device when using Hangouts. I had an immediate distaste for the stock message app, so i cannot corroborate that the issue occurs there.

funkbuqet said:
I have this issue occasionally with Hangouts. I will get an mms that did not download from a contact (that should be part of an on-going group message) but it will not download. WiFi or LTE does not seem to matter. When on WiFi, the LTE symbol pops up in the notification bar for a second or so. For me, this only occurs to one out of 30-40 group messages. A minor annoyance, but annoying all the same.
I have not had this problem on any other device when using Hangouts. I had an immediate distaste for the stock message app, so i cannot corroborate that the issue occurs there.
Click to expand...
Click to collapse
It's happening regardless of SMS client. I've tried stock, Hangouts, Textra, etc and the issue persists across all of them. Mine happens much more frequently too unfortunately, same for my girlfriend.

This is getting insane

I gave up and switched phones unfortunately. Was part of a long thread and me and my wife got every last message. Amazing seeing it work correctly!

jaggrey said:
I gave up and switched phones unfortunately. Was part of a long thread and me and my wife got every last message. Amazing seeing it work correctly!
Click to expand...
Click to collapse
Did Tmo take the phones back, or did you sell them privately?

Related

TEXT MESSAGE NOT SENT - constant problem

Guys, about 90% of the time when i send a text message, of any size, to anyone, i get a 'message can not be sent' notification and the phone vibrates, this happens about 2-7 times before the text message is sent, and for each time it tries to send the text again, this amount is send to the recipient, for example if it retries 7 times i will send the message 7 times - very annoying
when using the froyo rom from both paul and richardtrip i did not have this issue, although i am almost certain this was due to the stock messaging app, i even tried using handcent on the froyo which i used on the stock and on the froyo it worked perfectly too, but handcent will not work on the stock rom.
so it seems to me that it is an issue with either the stock (sense based) rom or the htc messaging app
im on tmobile UK on a branded phone, this happens on any radio, both rooted and unrooted
does anyone have any advice, or know of a way to replace the htc messaging app with the stock android messaging app?
if i could get this sorted id be very happy, so i appreciate any help
thanks in advance
I've had this issue happen a couple of times aswell, not sure how to replicate it, it seems totally random, but i haven't seen a 90% change of getting it!
try a new radio lol
This happens to me if I use any messaging system other than the default one (e.g. handcent or chomp) and the signal changes whilst sending the message (i.e. H to 3G or E to G etc. etc.)
I am still using the default rom with the latest update as I am waiting for 2.2 before rooting
turn off GRPS/EDGE/ 3G Data
cgrec92 said:
Guys, about 90% of the time when i send a text message, of any size, to anyone, i get a 'message can not be sent' notification and the phone vibrates, this happens about 2-7 times before the text message is sent, and for each time it tries to send the text again, this amount is send to the recipient, for example if it retries 7 times i will send the message 7 times - very annoying
when using the froyo rom from both paul and richardtrip i did not have this issue, although i am almost certain this was due to the stock messaging app, i even tried using handcent on the froyo which i used on the stock and on the froyo it worked perfectly too, but handcent will not work on the stock rom.
so it seems to me that it is an issue with either the stock (sense based) rom or the htc messaging app
im on tmobile UK on a branded phone, this happens on any radio, both rooted and unrooted
does anyone have any advice, or know of a way to replace the htc messaging app with the stock android messaging app?
if i could get this sorted id be very happy, so i appreciate any help
thanks in advance
Click to expand...
Click to collapse
Had exactly the same problem on stock/sense based verions of romms. NEver had an issue on stock android messaging app, only with the sense one. Think it must be a bug with that app. I'm T-mo in UK to but have an unbranded phone.
dont resend it, just wait until the message is sent, the phone resends automatically, because if you click the resend, it will send another message. what i do is when i get that error message i just wait.
I'm getting this problem on my o2-uk Desire; they are sending me a replacement handset
ugmeme123 said:
dont resend it, just wait until the message is sent, the phone resends automatically, because if you click the resend, it will send another message. what i do is when i get that error message i just wait.
Click to expand...
Click to collapse
Thanks everyone for your replies
So it is confirmed that it is an issue with the HTC messaging app but not with the stock android messaging app, and no messaging clients can fix this as they use the default messaging app.
Is there anyway to change the HTC messaging app with the stock android? I prefer it anyway it works much better, the official froyo release will also contain the stock messaging app which I guess will have the same problem.
I will try flashing a different radio
Setting the phone to WCDMA only does not fix the issue
I am having this problem, and also another which I feel might be related, it tries to resend the message, and it eventually goes. I have also noticed that quite a number of times when I try to make a call, it doesnt dial, it just goes silent and returns to the call register screen. Maybe both related to a siganl problem . Somebody suggested switching off Edge or whatever, but thats not really a fix, and why should you have to do this to send a text. ?
melhookv12 said:
I am having this problem, and also another which I feel might be related, it tries to resend the message, and it eventually goes. I have also noticed that quite a number of times when I try to make a call, it doesnt dial, it just goes silent and returns to the call register screen. Maybe both related to a siganl problem . Somebody suggested switching off Edge or whatever, but thats not really a fix, and why should you have to do this to send a text. ?
Click to expand...
Click to collapse
I agree, and I also experience the same problem, sometimes during a phone call the most strange sounds happen and then the call cuts out, I'm guessing is interference. Problems with calls, text messages, and the connection repeatedly drops when using the mobile internet, exactly the same problems as the hd2, they will not get fixed by HTC, speaking from experience.. very basic requirements of a phone still not being met
I have the exact same issue with both texts and calls that seem to take ages to connect and then just dump me back to the dialer. I've put it down to O2 being so awful but of people have the same issues on other networks id love to know
-------------------------------------
Sent via the XDA Tapatalk App
I get it off and on, but I let it be and the messages eventually get sent out.
r47z said:
I get it off and on, but I let it be and the messages eventually get sent out.
Click to expand...
Click to collapse
Same here. I did the resending thing for a while, but now I just ignore those error notifications. The text messages arrive anyway
r47z said:
I get it off and on, but I let it be and the messages eventually get sent out.
Click to expand...
Click to collapse
same. I get it 10% of the time. On a unlocked Desire with a UK T-Mobile contract. just leave it to send a couple times, put your desire on a window sill and it should be okay.
but i think the message is not automatically sent if you lock the phone. can anyone confirm this? my unsent message was still not sent when i locked my phone.
As mentioned earlier in this thread, i used to get this issue all of the time when using handcent or chomp. However, since doing the following i've not had it happen once in 2 weeks (where it would happen 10+ times a day before)
1) uninstall any messaging software you have downloaded from the market
2) download sms unread count and sms popup from the market
3) put the sms unread count widget on the homescreen
4) configure sms popup to your liking
5) send messages to your heart's content
This uses the default 'messages' app rather than anything else and works perfectly
spud_work said:
As mentioned earlier in this thread, i used to get this issue all of the time when using handcent or chomp. However, since doing the following i've not had it happen once in 2 weeks (where it would happen 10+ times a day before)
1) uninstall any messaging software you have downloaded from the market
2) download sms unread count and sms popup from the market
3) put the sms unread count widget on the homescreen
4) configure sms popup to your liking
5) send messages to your heart's content
This uses the default 'messages' app rather than anything else and works perfectly
Click to expand...
Click to collapse
Thanks very much for your reply
I will try this right now
i also have the problem with the unsent messages and undialled calls, tmo uk contract phone.

Phone sending entire inbox.

hey I'm wondering if anyone else has experienced this yet, as I can't find any info about this in any forum so far:
Whenever I flash a rom, this issue doesn't show up right away, but it always does, regardless of phone or build. Currently every sms message I send is stuck in a "sending" status on my device. The recipient always gets the message, but my phone thinks that it hasn't been sent. So, whenever I reboot my phone, if I haven't cleared all of my threads, my phone will resend every sent message on my phone. If I flash the same rom on top of itself, it goes away for a few more days, but it always comes back. Again, this is regardless of rom and even phone (D1, Eris,fascinate, DX, and incredible). Does anyone know what could be causing this? At the very least if someone could direct me to the property place to ask this question, I'd appreciate it.
Sent from my ADR6300 using Tapatalk
What email account is this happening with?
If its over many phones it could be a problem with the towers around you, try calling verizon about it but get to the to the top of tech support
Sent from my HTC Incredible
g00s3y said:
What email account is this happening with?
Click to expand...
Click to collapse
It's not an email account, it's sms.
Cryous said:
If its over many phones it could be a problem with the towers around you, try calling verizon about it but get to the to the top of tech support
Sent from my HTC Incredible
Click to expand...
Click to collapse
I don't think it's a tower issue. When I send a message, in handcent there is s spinning wheel next to the message until the phone registers the message as "sent". this happens in it's own way across any and all sms apps on my phone. If I create and send the message in the stock messages app, it will show as sending in my other app and vice-versa. For the record, I have tried this with handcent, chomp sms and go sms.
Sent from my ADR6300 using Tapatalk
This definitely sounds like a network issue. Have you tried sending a sms with a "dumb phone" and see if you have the same problem?
Sent from my pimped out phone
N-Forced said:
This definitely sounds like a network issue. Have you tried sending a sms with a "dumb phone" and see if you have the same problem?
Sent from my pimped out phone
Click to expand...
Click to collapse
No, I haven't. I'll try it tonight when I get home from work. I sent a text to myself last night to test, and while it got to me immediately, it sent itself again 4 hours later. I'm not sure if that means anything significant or not but I'll try using another phone tonight.
Sent from my ADR6300 using Tapatalk
This was a known issue with some phones and some SMS/MMS clients. Handcent implemented a fix, not sure about other clients. See this post in android forums for implementing the fix: http://androidforums.com/android-ap...on-without-resending-old-sms.html#post2136469
pokedroid said:
It's not an email account, it's sms.
Sent from my ADR6300 using Tapatalk
Click to expand...
Click to collapse
Wow... sorry, i don't know what I was reading at all
JohnKuczek said:
This was a known issue with some phones and some SMS/MMS clients. Handcent implemented a fix, not sure about other clients. See this post in android forums for implementing the fix: http://androidforums.com/android-ap...on-without-resending-old-sms.html#post2136469
Click to expand...
Click to collapse
Thanks for this info!! I'm currently trying go sms again jaded on a reply in that thread, which seems to be working. I want to try the handcent fix, but I don't feel like taking the time to see how well consistently it works and risk text bombing people again. Hopefully some better themes start popping up
Sent from my ADR6300 using Tapatalk

[Q] Stop texts from breaking up

Stop texts from breaking up, How?
Every time I get a long text message it's broken up into multiple messages, it's annoying because sometimes they dont all come in at the same time, or they do and i think i have a **** ton of msgs lol. It's the same on the stock messaging app and google's messaging app. Is there a setting somewhere that I've missed? It's happened with incoming msgs from iphones and android phones on different carriers.
mykull said:
Stop texts from breaking up, How?
Every time I get a long text message it's broken up into multiple messages, it's annoying because sometimes they dont all come in at the same time, or they do and i think i have a **** ton of msgs lol. It's the same on the stock messaging app and google's messaging app. Is there a setting somewhere that I've missed? It's happened with incoming msgs from iphones and android phones on different carriers.
Click to expand...
Click to collapse
There is little you can do, it is the carrier of the sender that is doing it. Many carriers limit the number of characters you can have per text. So if they go over it gets broken into multiple text messages. It is not an issue on your end.
I also hate this.. When I had att I didn't have this problem..
Wasn't there an option to send messages bigger then a # of characters through MMS instead of using normal split SMS?
Posted via XDA Mobile
Spark91 said:
Wasn't there an option to send messages bigger then a # of characters through MMS instead of using normal split SMS?
Posted via XDA Mobile
Click to expand...
Click to collapse
Yes I think there is. This is for sending messages though. When receiving a message it depends on how the senders app sends it.
---------- Post added at 02:01 PM ---------- Previous post was at 01:58 PM ----------
Cbass15 said:
I also hate this.. When I had att I didn't have this problem..
Click to expand...
Click to collapse
I think att and t-mobile are able to send messages without breaking it up after 150 characters.
Easy fix, just make hangouts your default SMS app...
Otherwise you're at the mercy of the carrier.
Stryke_the_Orc said:
Easy fix, just make hangouts your default SMS app...
Otherwise you're at the mercy of the carrier.
Click to expand...
Click to collapse
I noticed hangouts fixes a lot of messaging problems.. Why is this? If you don't care to elaborate. ?
Cbass15 said:
I noticed hangouts fixes a lot of messaging problems.. Why is this? If you don't care to elaborate. ?
Click to expand...
Click to collapse
Just a guess, but I'd say it's likely due to being Google's app and having tighter integration with the framework than carrier based bloat.
Stryke_the_Orc said:
Easy fix, just make hangouts your default SMS app...
Otherwise you're at the mercy of the carrier.
Click to expand...
Click to collapse
Yeah hangouts works great. Only problem I have is you can't send or receive mms while on wifi calling.
Now i have always had that issue but my GF gets all my messages as one no matter how long i make it without turning it into an MMS and hers to me get chopped up. We both have sprint. And she has an S5.
adrianr514 said:
Now i have always had that issue but my GF gets all my messages as one no matter how long i make it without turning it into an MMS and hers to me get chopped up. We both have sprint. And she has an S5.
Click to expand...
Click to collapse
Just tried this sending myself a very long text via Wi-Fi on Sprint messaging app; it does work to combine the messages without converting to MMS.
Like others have said variables may limit results. My wife is also on my Sprint account using an iPhone 5 and her messages to me split from what I can see; don't know if hers from me split or not. Cross platform texting hasn't been reliable.
Have you tried the setting?
KLPFL said:
Have you tried the setting?
Click to expand...
Click to collapse
Initially failed to Motorola Photon Q. Had found the setting and enabled it and rebooted the phone; split the long message into 4 out-of-order texts. Did the System settings/System update/Update Profile on both phones and it works both ways. Sent the same text to to the iPhone 5 and it split. I've asked my wife to update her profile but she's busy; will try again later.
On my phone, had to defrost Samsung DM Service and reinstall Sprint Zone and let it update and opt out of EUL anonymous data sharing, agree to terms before I could update the profile.
BTW, combining the long text and sending a short text after that may have the shorter message arriving first. I actually sent an inquiry after getting notification that the long text test message had been forwarded back to me. The notice and inquiry went through before I got the combined message sent first.
I don't know if it happened to me or not.. never pay attention to it....gotta test later to see if if it's the same problem
How long is long. . I tested by sending to myself. But don't know if it is long enough.
My test text message consists of 80 words which was splitting into 4 text messages. Seems to be working between two different Android phones but still unknown if profile update will get it working cross-platform to/from iPhone. The Sprint iPhone 5 on the account seems to frequently have inability to sync texts with Android over Wi-Fi. Sometimes, it's just texting in general that the iPhone 5 loses.
For testing, just kept using the same message forwarded until it was received by both phones without the split.
May be wrong but sending it to yourself may only be an indication your phone can combine. It takes the profile update to tell Sprint you wish to use the combining method which appears to be an exception to every phone. Being on Gingerbread and CM for a long time, this is the first time I've seen the combining feature. About time! Hope it continues to work without frequent profile updates then broke again/update again.
This doesn't make sense. .i sent to my wife iPhone.. she received one full message but when she sent to me using the same text message it broke up to 4...wth
KLPFL said:
This doesn't make sense. .i sent to my wife iPhone.. she received one full message but when she sent to me using the same text message it broke up to 4...wth
Click to expand...
Click to collapse
Did you perform the profile update on both phones? Does the Sprint iPhone have the combine text option for texts?
I haven't tried the profile update and retest with the iPhone 5 yet. Haven't seen the the settings menu on the iPhone 5, either. I think that phone is still on iOS7; afraid the update would result in early upgrade.
Not on the iPhone just the note 4
Open the stock messaging app and go to text message settings and make sure auto combination is checked.
Sent from my SM-N910P using XDA Free mobile app

receiving texts but not able to send????

Folks, I have had some issues since changing to my LG G4 from Apple. My first complaint is that I am part of a group message and have not been getting that, I only saw where someone replied to the original message but I never received that message, also, I've tried to text a customer twice and it just will not go thru yet he is able to text me regulary, can anyone chime in here to explain this to me and how it can be fixed possibly?
thank you
Which texting app are you using?
Tomyk89 said:
Which texting app are you using?
Click to expand...
Click to collapse
I was using the stock texting app but in the last few days I have changed to Textra.
rockey95 said:
I was using the stock texting app but in the last few days I have changed to Textra.
Click to expand...
Click to collapse
Allow me to recommend Messenger. It is from Google and is my go-to texting app. I've never had any issues with it.
I will try Messenger and see what happens, thanks.
I use Textra with no issues. Just make sure to allow it to be your default messenger application. I've tried a few apps and if you have found that if you have more than one messaging app installed on the phone, all of them will be able to receive texts, only the one you have selected to be your default application will be able to send texts.

Stock text messaging app bug found

For the past week I have had issues trying to send my sister a text message. It has come to my attention that when I sent her a text message it for some reason gets sent to my nephew who participated in a separate text message that consisted of more than one party; In other words a group text message.
I have found LG Mobile on Facebook and informed them of this:
I solved the issue with the text messaging application bug. It is a bug in fact.
When the LG G5 has multiple group text messages with individuals, who you also try to have an individual text message conversation with, the phone will default a newly-created non-group message back to a/or one of the many group text messages that already exists with the person or other persons you're trying or NOT trying to communicate with individually.. I had to delete all group messages with the other party and then the phone stopped sending individual messages to a group message that they previously belonged to. This needs to be reported to your LG or Google development team as soon as possible. I am quite sure other people will have the same issue.
Interesting. I dont send alot of group messages from the G5. I will keep my eye on this.
BTW, while you have them fixing that...tell them to re-add the ability to have individual themes in our stock message app. I like having different backgorunds per contact
Any update on this ?
HAs anyone had the issue where contact names don't show in messaging, only numbers? I've had the phone almost 2 weeks and it's happened several times.
mikeyinid said:
HAs anyone had the issue where contact names don't show in messaging, only numbers? I've had the phone almost 2 weeks and it's happened several times.
Click to expand...
Click to collapse
Contacts backed up to Google?
mikeyinid said:
HAs anyone had the issue where contact names don't show in messaging, only numbers? I've had the phone almost 2 weeks and it's happened several times.
Click to expand...
Click to collapse
I had this issue and once I opened the contact t from the messaging app they all popped back in. But yes I know exactly what you are saying.
Sent from my LG-H830 using XDA-Developers mobile app
shaun0207 said:
Any update on this ?
Click to expand...
Click to collapse
Nope. Mine still crashes now and then. Especially after using the voice to text feature.
Who knows maybe I have a bad LG keyboard system app. I'm going to root my phone soon and consequently have to reflash an entire rooted ROM so hopefully the new rooted ROM will have a better version will see.
UPDATE
My wife and I both updated our G5s to ROM v10d and so far the keyboard crashing has disappeared.

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